About this company
PuroClean
PuroClean is a fire and water damage restoration company, as well as a mold and mildew removal company. We also offer biohazard cleanup services. Serving residential and commercial property owners in the United States and Canada.
Types of work
GuildQuality surveys
Badges
Customer satisfaction
Reviews 1769
DANIEL R.
PuroClean has been professional, reliable, and easy to work with.
KASEY C.
They immediately responded. They were on time to the scene, they were on point, and they did their job. They handled it quickly. They were professional.
Customer in LAKE OSWEGO, OR
The service performed by PuroClean was good.
Customer in COLORADO SPRINGS, CO
They were on time, thorough, and did a good job.
Customer in MENIFEE, CA
allen.
SHAWN B.
They were very professional.
DEEPAK M.
They went and demolished my kitchen without any care. They just ripped everything apart. They pulled out all the rock sheet. They really didn't take care of anything. I noticed my kitchen lightswitch had a chip on it. My sink was also chipped. They didn't care. They ripped it off like it was nobody's business. They didn't care how this would affect the next people who came to install stuff.
Customer in ROSEVILLE, CA
I was quite pleased with them, except in the end. At the end of the project they weren't responsive which was disappointing. I was trying to figure out next steps after the remediation, and I called them numerous time to ask for the next steps. It was kind of a big deal because I had a traumatic experience with something happening in my home, and there was no response from them.
MARTA C.
The PuroClean team is super responsive. Everytime I called, they were polite and as helpful as possible. When your in a situation where your out of your home, the customer service really makes all the difference.
Customer in SWEET HOME, OR
All they did was hook up an evaporator.
C.C.S.
Bob is professional, extremely knowledgeable, was always on time, and got the job done in half the time that I expected. He is amazing!
BECKY M.
Very professional, very well done.
AURELIA P.
2 representatives came out same day that the claim was submitted to my homeowners insurance company. 1 didn't seem to be very experienced, and may have been learning, the other one did the basement assessment and measuring. In the end, they must have quoted my insurance company something so outlandish that they came back in and said that the insurance co wanted to wait... he went and took more pictures, and left. It has now been close to 2 weeks, and nothing has happened. My insurance company stated that Puroclean had some "concerns", and then they started asking if I had submitted another claim for possible damages that resulted from another incident. I had not, and there was no other incident other than what was submitted for. Puroclean needs to come and simply create their invoice, and not come and make assumptions about what took place, and placing blame on the homeowner for things that could have been prevented. I would not recommend.
MILDEEN W.
They are very unprofessional. They get in your house to start the work and get the money from the insurance company. Then they never show up to do the work like they say they will.
Marla R.
PuroClean made sure the walls were completely dry before removing the fans.
Customer in WEST SENECA, NY
They were very good!
Anne J.
Very professional and explained all steps to be done Trustworthy
Michael G.
PuroClean did a good job. I would recommend them in the future.
John M.
PuroClean was courteous and did a good job. The staff was knowledgeable too.
James S.
They were very helpful and very friendly.
Eric B.
I was satisfied with PuroClean.
Customer in MCKINNEY, TX
They were very professional and put the customer first.
Matthew W.
They were great and very responsive.
Bryan G.
They were super timely, very thorough, trustworthy and knowledgeable.
Customer in WATERLOO, IL
They never completed the job.