Puroclean was very personal, understading, and extremely compassionate.
They were very nice, efficient, courteous and got the job done in a timely manner.
Excellent service and competent personnel made cleanup effortless
very professional, stuck to commitments
If I could no star I would
PuroClean was very professional. They did a great job and were friendly.
Brandon and his team were always here when he said they would be. He explained everything they were doing or going to do. They were courteous, polite and very neat and respectful of my home and furnishings. I highly recommend their work. Thank you for a good experience during a very stressful time.
They were on time and perfect.
Did not receive any call acknowledging on wait list or status for a week.
They were prompt, always called when they were in route.
I think PuroClean is very professional, attentive to the customers' needs, and considerate about the trauma we are going through.
They were very nice and helpful. They answered my questions. I was pleased that they showed up on time and they completed my job in a timely manner.
PuroClean provided a rapid response with the appropriate manpower to get the job done.
They did a good job, very pleasant, knowledgeable and responsive to all our questions.
They were very thorough, explained everything, and really cared about us!
I am very satisfied.
They are very informative and kept you updated on the process.
I have already recommended them to friends.
They were very professional and they came right away and on time.
They did a very good job.
Very quick initial response and showed up on time each day to make sure the equipment was working correctly. Basement dried out fast! Even cleaned/sanitized our shop-vac, which we had used to contain the dirty water initially.
I didn't end up using PuroClean but they've been harrasing me to fill out this survey. Not impressed.
Everyone has been very professional and willing to answer any of my questions.
Joe Choi, was excellent he took ownership of the problem and was very dedicated. He went above and beyond to get the last residue of smell out of the way. He was relentless even on weekends. He and his team provided a fantastic job.
They did good job. I liked how they worked. Right now, they sent information to insurance. They have to tell us how much it cost for the repair. Good star. 5. I liked them the guys were nice. They did good job, and I cannot tell nothing bad about them. Everybody was nice, and they did a good job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PuroClean as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys