This company went above and beyound to accommodate my fiasco with my cabinet installation. They continue to contact me and continue to move my installation as my cabinets were continually messed up. And when they were installed they ended up being more beautiful than I ever expected. The installer was kind and knowledgeable and the person that continued to take my annoying phone calls along the way and be gracious was just a pleasure to work with.

Loving the countertop and backsplash

We got the countertop and sink we wanted! But the communication between Home Depot, Precision Countertops and the fabricators was not what I would expect from a 5 star company. We were given incorrect info about the arrival window time, we were not informed about why we received a refund and only realized what it was for when the installers did not install the backsplash we had ordered, and worst of all, installing a sink that did not have all the necessary parts to connect the faucet - parts which we would have received if we had bought a sink in a box from a company.

Promptness, quality of workmanship and communication.

Very professional and efficient team from ordering through installation. Very pleased with the result and overall experience.

I placed my order through Home Depot and Precision Countertop was the installer. MSI was the source of my granite slab. I thought all three organizations did a great job and worked well together !

Scheduling timelines - you need to allow contractors to buy direct to save time or employ your own contractors that do demo and waterproofing. Needing full total cost before tiling even begins or is finished. Not buying material after deposit is put down.

The purchase was made through Home Depot. Simple countertop with a 4" backsplash. You immediately charged us an extra ~$45 because you wanted to cut the backsplash at 6" at the same time as the countertop. We complained, but it was clear you were not going forward without additional payment. The measuring guy showed up and complained that he could not get a good measurement because the old top had not been removed. Removal was part of the contract!! Yes it should have been done first, by you. The vanity top showed up and was installed crooked. This was noticed by the guy that came in to measure the backsplash. The top installers came back, but cut into the door moulding instead of trimming the top as it was too big!! The backsplash installers then used clear caulking when the rock was nearly white and the wall paint is nearly white. Forcing us to repaint when otherwise not needed!! Absolutely horrible experience. You asked how you could make it right, start by refunding the extra charge that was imposed by you, for your benefit, not because we changed anything.

We looked at and ordered a rust concrete countertop. When it was installed the countertop had many discolored spots.Had we noticed before it was installed we would not had accepted the order. After installation it was very noticeable but would have been hard to remove To admit the problem would have been the correct move instead of saying it was someone else’s fault. Would have a problem of recommending your company

Good value

2nd project they have done for us. Excellent product, service and installation.

Working through Home Depot made this project relatively easy.

The stone is beautiful. The points that prevent me from recommending to a friend are;
1) I was charged for one additional opening in the back splash than we actually have. This is only a 25$ cost. However, it is a detail that was missed.
2). The back splash does not like up with the countertop / waterfall, it is 1/4” shorter. This prevents a clean line from the floor all the way up.
3) the counter top inside corner by the sink does not meet exactly, it is off by 1/8”. The other inside corner does meet exactly, showing that it could have met up perfectly.

my star rating will be on how well you continue to respond to the chain of text messages, emails and phone calls with the challenges I have had

I had no miscommunication from anyone on the team. It made the process fun!!!

Chad And Amy were so awesome at guiding decision and making sure my order through Home Depot was seamless.

Professional and resolved minor issues quickly

They were very professional from phone contact to measuring person to installer - all A+ - thank you!

The measuring and installation was good. However, when customer signature required, after install, only show a signature block on phone and one thinks they are signing for install but in fact they are agreeing that install, color and cut is good. The color installed was not color I agreed to when shown sample. Not a difference in dye lot but as stated by installer" we changed the color, took out yellow and put in more white". Cannot get an answer from Precision, Stonewall and Home Depot has sent emails to all with no response. Very disappointed.

Precision and as helpful and patient throughout the entire process. We had a hard time making a decision and changed our mind two or three times. In the end, we were completely satisfied with our choice.

The back of our counter was cut about an inch too short. Our entire backsplash is on hold until the new piece is delivered and we have even heard from you guys since the day of installation. Is there a new piece coming? When can it be installed?

Carw was professional and polite

Precision Countertops was great to work with. They were courteous, knowledgeable, and prompt every step in the process.

Would absolutely recommend based on quality of service, quality of materials, quality of the professionals who completed the job and ease of process due to the start-to-finish approach PC utilizes!

Very easy to deal with & everyone was prompt & professional. I'm very happy with my new countertops!