Very happy with project. Priced fairly, workers were here on time and finished promptly. Cleaned up before they left and there was no mess. Would definitely use them again and recommend them to friends.
The sales team needs to work closer with the construction team.
Thanks, Fresh Coat for a great job!
David was amazing! He knows his stuff and made buying our first home very easy and stress free. Brett, our builder, was fantastic as well. He did a great job with our house, and was very friendly and easy to talk to. Thank you guys for this experience and wonderful house we can call our home with pr... more
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pratt Home Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys