Polar Builders replaced all the roofs on my property in August 2019. Plus siding on one side of my house. I was leery of filing a claim since I often struggle with dealing with my insurance company. However, Grant worked through the process of identifying all the damage and working directly with me and the insurance company together to get the work fully covered. The process couldn't have gone smoother. The work was completed quickly and any issues that did arise were handled well. The company was also patient with the time it took to get payments processed and released from the mortgage company. Thanks to Grant the whole process went very well and I couldn't be happier. Sherri
Dean was fantastic and the lead installation crew guy on the roof was also very good.
Communication - Dean was fantastic.
Areas Of Satisfaction - I was most satisfied with Dean, he was very professional and on time. He was very helpful and willing to go out of his way to be helpful. The lead foreman guy did a great job too.
Recognized Excellence - I would like to recognize Dean. He was just very responsive and helpful. Also I would like to recognize the lead foreman as well, he was great.
Current Referrals - I have told many people about them.
Recognized Excellence - Everybody did a great job.
The crews who did the roofing and siding were excellent craftsmen. We had one area under the siding that needed some carpenter work. It took longer to get that area completed, but after a call to Polar they were out in just a couple of days and did an excellent job. Great Crews - Good Job - Happy Customer
Areas Of Satisfaction - Scott always responded to my emails, the crews were very efficient and professional. Did a good job of clean-up and worked long days to accomplish the end result.
Recognized Excellence - I believe the crews doing the work deserve praise for their skill and hard work. Without quality work from the crews the clients would never be happy!
Additional Comments - Overall we had several companies who called on us to do the work and we think we made the right choice by choosing Polar. Thanks a bunch!
They worked very hard with my insurance company to ensure I was getting the proper materials. My insurance company was trying to give me lower quality materials and Polar Builders pushed through to ensure I was getting better or equal materials. I really appreciated that.
From my first contact with Brian Fridman, Polar Builder’s Field Representative, through the final project cost reconciliation with my insurance company’s Property Claims Representative and Jon Kellan, Polar Builders President, I felt I was working with a highly professional organization. Their Team was timely in their response to my questions and issues throughout the duration of the Project. Based on my experience as a practicing architect for over 35 years I was familiar with the roofing products proposed and installed. All was accomplished within my Insurance Adjusters estimate for the Cost of Work.
Areas For Improvement - There was no area in which I felt they "fell short".
Recognized Excellence - "Jon Kellen, Brian Fridman, Dan Kara, Clemente, and the entire crew who installed the roof, all were part of the successful delivery of our project."
Communication - The field rep, Andrew Macagnone, was outstanding. He answered all my questions and kept me up-to-date on progress as it happened. The process was very smooth.
Areas Of Satisfaction - The knowledge and politeness I received from the field rep and office staff. They made the experience pleasant.
Additional Comments - This was the first time I replaced a roof. I was so pleased with the help I received from the Field Rep (Andrew Macagnone). He explained the process without making me feel like I was asking dumb questions. He kept me informed as the process went along. I felt very confident from the start in my decision to hire Polar Builders.
Areas Of Satisfaction - I was most satisfied with the overall workmanship; it was done quick and correct the first time.
Recognized Excellence - I would like to recognize Grant VanElsberg for his exceptional service.
Additional Comments - I want to make sure Grant VanElsberg gets recognized for his incredible work through this difficult build.
Communication was excellent as phone calls all returned promptly. Clean up after the roof was installed was great. I did get a small tear in a screen which was promptly repaired.
Recognized Excellence - Ben Wuhek was my point person and was excellent at communicating.
They did a great job and we are happy.
Areas Of Satisfaction - I was most satisfied with the time frame going well. Also their efficiency and professionalism.
Recognized Excellence - I would like to recognize Trey Stoller the salesman.
The salesperson and installers were pleasant to work with.
Problem Resolution - I haven't had any problems.
Areas Of Satisfaction - I was satisfied with everything. They took real good care of me.
Current Referrals - In the future, I will definitely recommend Polar. They are amazing and local.
Recognized Excellence - I would like to recognize Dean Tormanen. He is very patient and kind.
Additional Comments - I am really pleased with everything that transpired so far.
Grant was our main contact with Polar Builders. He was outstanding, professional, and very effective in every way as he directed the work on our house. The work that Polar did for us was first rate. Be sure to include them when getting quotes for your next project.
I think they were awesome, especially Grant. He was wonderful.
Areas Of Satisfaction - Grant always answered my call. When I told them I was unhappy the president called and handled it immediately. I am so happy that I chose them and did not back out.
Recognized Excellence - Grant was wonderful. The president is an awesome person.
Recognized Excellence - Lawrence has been amazing to work with. John has been very acccomodating with the work being done on my dad’s house in light of the circumstances.
Areas Of Satisfaction - General Contractor Gary Chung was amazing. Followed the project through completion, organized, and took care of unique details. Exceptional employee!!!
Recognized Excellence - Gary Chung an exceptional employee!!!
Areas Of Satisfaction - The Salesperson was always on site thru the whole process!
Areas Of Satisfaction - The people that did the work were very professional.
Recognized Excellence - I would like to recognize Fatih.
Recognized Excellence - Gary Chung is one your best representative for Polar Builders.
Additional Comments - I'm very satisfied with the Polar Builders.
I have called and asked for the update and they keep telling me that I have no idea when we will continue the work. There was also another piece of the project that was the side door of my garage. The company told me they do not do doors but they would get back to me. The company still has not gotten back to me.
Recognized Excellence - Brandon did a great job. The crew was amazing and very clean.
It was awesome.
Areas Of Satisfaction - I was most satisfied with the overall quality of the job.
The original estimate for the job was around 25k. However, by the time the job was done, the cost was over 50,000. To me this seems absolutely outrageous.
Areas For Improvement - None. The biggest issue was that they were able to do the work earlier than expected. And that was not an issue.
Areas Of Satisfaction - The crews were efficient and they cleaned up the job site.
Recognized Excellence - Yes, Gary Chung. He’s incredibly personal, he works hard for the client with the insurance companies.
I would highly recommend them. They were awesome!
Areas Of Satisfaction - I liked the communication. If there was an issue, it was addressed immediately. I would give them a good recommendation to anyone who asked.
Recognized Excellence - Dean was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Polar Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys