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GuildQuality surveys
Customer satisfaction
Of 12983 customers surveyed, 8092 respondedReviews 4488
Of 8092 respondents, 4488 left a review.Recent reviews
Tom B.
I won’t decide on this recommendation until the job has been completed and proved itself to be worthy of the cost
Mary C.
Very professional. My bathroom looks great and I love it.
Eric B.
Great final job.
Efrain A.
It seems that P.J. Fitzpatrick has a communication problem. The salesman told me a date for service and it did not happen. I called them to give me another date and it took over two months to get done.
Customer in West Chester, PA
They are fantastic people to work with, courteous and good quality materials!
Response
Susan K.
I am very pleased with the work from P.J. Fitzpatrick.
Robert S.
Price is at the top of the high side for shower installations
Ralph H.
Would likely recommend based on the quality of work done in a timely manner.
Customer in WILMINGTON, DE
They do very good work!
Kathleen H.
They were excellent and did the job excellent and were courteous!
Gordon V.
Very happy with their work, did just what we asked for.
Customer in Clayton, DE
They work really hard, and never fail to get the customer satisfied.
John H.
Having used the company for both a roof repair and bath conversion I would highly recommend
Michelle T.
All of the staff were professional, pleasant and very COVID conscious.
Carolyn G.
Very helpful and knowledgeble salesperson. He answered all my questions honestly and helped me pick materials right for my needs
Arlene A.
The installer guys for P.J. Fitzpatrick are very positive and very good. They went out of their way to help me even with a problem with the product. Amy measured wrong. I was angry because I was getting ready for surgery and we had to postpone the surgery for several months. I had to wait so long. I do understand about materials sometimes.
Harold C.
They are very professional and very caring about the work they do. I am very pleased with the work they did.
Customer in BRICK, NJ
I have already recommended them to friends.
Judy C.
They did a good job and were fast, efficient, and friendly.
Michelle B.
Where’s the proper shower head I ordered??? Why have I had to reach out three times and still no reply??? You dropped the ball on this one!!!
Sunil O.
The work was completed in a day. Very satisfied with the quality of the work .
Barbara H.
We are very satisfied.
Marlene H.
They were very professional and they were very clean about everything and everything was done to specifaction.
Joe H.
The crew were on time, friendly, got the work done in a timely manner.
Jean W.
It would be nice to have a soap dish, but I have now three shelves. I need a fourth shelf by the wooden seat, so that the soap is where I can reach it when I am sitting down. I cannot imagine why anyone would choose the bench for sitting! The water cannot drain and the surface is hard. Furthermore, it cannot be folded against the wall, like the wooden seat. If the bench were the only option for sitting, I would not have chosen Fitzpatrick. The sliding doors take some getting used to. The representative stated he would request that the doors would be fixed so that it would be easier to exit the shower. So I look forward to receiving a fourth shelf, and an extra handle on the inside of the shower door.
William T.
Great job!
Ron S.
team was great. very professional.
Phyllis H.
They did a great job!
Katherine B.
Professional work
Alan H.
From working with Emily initially with the sales to Chris and his crew with the installation, the process was smooth, transparent and professional
Jennifer B.
Yes if the front office get themselves better organized
Customer in Leesport, PA
The workers arrived on time, were neat and orderly. They protected the bathroom and the rest of the house while installing the new shower.
Nathaniel M.
The work is great, but I'm waiting for them to complete the project.
George S.
Great work
Customer in Gibbsboro, NJ
They were prompt , and courtesous, and did all as requested.
Customer in Newark, DE
It looks good! It didn't take long to have it done, and we are very pleased with it! The workers were very pleasant.
George M.
Great work by Dan and Step. A terrific team!
Frank J.
Very good company and professional work crew.
Customer in Philadelphia, PA
They were courteous do good work satisfied
Margaret B.
Great job! The team was very professional and worked very well together.
Irene B.
They were superb with the job. They were very clean, professional, and friendly. I highly recommend them!
Response
Customer in Philadelphia, PA
They did what they said they would do.
Tom T.
We're very satisfied with it.
Customer in Woolwich, NJ
Not at this time. I am in the middle of revision of a project and I am waiting on the outcome. Re-send the survey when the project is completed.
Allyson S.
Our salesperson, Emily Bourne was very courteous, professional, and easy to talk to. She had good suggestions for our shower project, and quickly responded to all my questions after our initial meeting. The installer, Bob Colozzi, and his co-workers were careful to keep the work area and path to the door clean. Bob’s craftmanship and installation was top notch. When they were finished, everything was clean, right down to the removal of fingerprints. Everyone we encountered with PJ Fitzpatrick from the various Customer Service Reps. to Sam who inspected the installation and reviewed the warranty were extremely helpful. Having a lifetime warranty is an extra plus. The removal of the old tub, and installation of the walk-in shower took approx. 7 to 8 hours.
Kailesh A.
For professional no non sense presentation and services.
Carmen I.
Everyone in your company from beginning to end were excellent! I would highly recommend PJ Fitzpatrick!
Heather D.
We have provided a few people with the contact information. This was the best experience we have had with any of our home improvement services.
Barbara F.
They were very personable and they knew what they were doing.
Customer in Philadelphia, PA
They were very good and I'm pleased.
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