Communication was very poor. We repeatedly requested to be made aware of any delays in schedule and would go weeks without hearing from Penn Contractors. We never received a breakdown on the costs of the project, and never got one. Their control of and communication with subcontractors was poor.
Areas Of Satisfaction - The carpentry work in the kitchen, especially the cabinet trim work, is very well done.
We have recommended Penn Contractors to many people over the years. We recommend them to anyone who wants their construction done correctly the first time and to be of high caliber construction.
Salesperson Professionalism - Bruce, Tom and their entire team were dependable and punctual, and if their scheduling changed, they would notify us ahead of time.
Expertise - Unlike some other residential contractors, Penn Contractors has expertise that goes above and beyond residential projects. In particular, the lead supervisor, Shawn, had a wide range of expertise in commercial construction that he applied to our project. for example, the ceiling soffit was framed in metal studs which not only lightened the load on the existing joists but also created a very level, uniform soffit. Additionally Shawn had an expertise working with the commercial-grade lighting fixtures we selected.
Schedule - In general, yes, the agreed-upon schedule was adhered to. Penn Contractors worked diligently through some difficult supply chain issues.
Communication - EXCELLENT! Phone calls were returned. Emails were responded to promptly. And questions in the field were answered.
Employees Professionalism - At at all times, we felt comfortable and safe having Penn Contractors working in our home. They were very professional and courteous.
Subcontractors Professionalism - Penn Contractors have an excellent group of subcontractors working for them.
Expertise - Each person we worked with exhibited expertise - Jennie, Max, Tom, Greg, Sean, and David. They listened to any concerns we raised and treated us fairly.
Problem Resolution - Max & Tom addressed problems very well. The '21-'22 Supply Chain problems most likely crested both parts and leadtime issues; Max & Tom both took steps to ensure the correct parts were procured and then clearly managed and communicated the timing.
Dust & Dirt Control - Greg, Sean and David carried through on their promises to keep the site clean inside and out.
Post-job Clean Up - Tom ensured that all of the final details were addressed.
Professional & Organized - 5 stars for professional. 4 stars for organized. The only constructive feedback I have is that we would sometimes discuss something in a meeting, and I assumed that because notes were being taken that it would be followed up on, but then got lost in the shuffle. Once I noted any gap it was always followed up on.
Areas Of Satisfaction - My family will absolutely work with Penn again. We love them. Exceeded expectations: quality, design, scoping process, professionalism, care about clients.
I would recommend Penn to others, but I had to learn a hard lesson. The Scope Document is God. I should have allowed myself more time to go over the scope document with a fine tooth comb. Not being conversant with construction, I badly assumed what was normal, bu several times ran up against situations where I thought X would be done, only to find "No, X is not in the scope".
My recommendation, though positive, would come with this notice.
Problem Resolution - They addressed a huge problem, replacing a cracking main support with steel columns and a splice plate riveted between two I-beams where we thought only one existed. I was impressed! Staff always willing to work with me on ideas for solving unexpected problems.
Bruce really got the picture of what we wanted in our new kitchen, and we are totally enjoying our new space and all that we were able to incorporate into it: tons of counter space, tons of storage, extra sink in countertop, great new flooring, great lighting, skylights and windows and door. We are enjoying our new appliances and love the finishes we selected with Karen’s assistance. Also, we are happy we could keep one existing oven incorporated into island and our fridge as well. It was a project well done. It is definitely an “Oh, wow!”
Professional & Organized - Very easy to work with the team. Our carpenter, Mike Bedell, was a real pleasure to work with and the most skilled carpenter- superior workmanship.
Expertise - It really helped to see the 3-D computer images of the space and finishes! Max was very helpful.
Problem Resolution - When there was an issue, Penn Contractors addressed it right away.
Employees Professionalism - Weekly check-ins were appreciated.
Product Selections Process - Excellent at educating us on the cabinetry choices and options.
Additional Comments - All in all, we are extremely satisfied with the entire project: new kitchen and deck.
Communication - We were very impressed with the weekly calls to assess our satisfaction with the work that was done and if we had any questions on the open items. Top Notch.
Areas Of Satisfaction - We had an assortment of projects to complete in the house, and were very concerned that Penn Contractors wouldn't do a job like ours. We used them to put a beautiful addition on our house 20+ years ago, and we thought this job was too small. So they far exceeded our expectations by helping us out on this job.
Yes, I have already referred them.
We would definitely recommend Penn Contractors to a friend. They did a fantastic job on our bathroom remodel. They were professional, organized, and able to communicate very effectively with us.They stuck with their schedule and resolved any problems that came up along the way. The job site was always clean and safe when they left at the end of the day. Karen was very helpful with our product selections providing us with a list of places to choose from. Tom, the production manager was great to deal with, always on top of things and communicating with us throughout the entire project. Greg, the lead carpenter, did an outstanding job. His advice, along with his knowledge and skills were a big part in how our bathroom turned out. He always had time for questions and would stay if needed to discuss them at the end of the day.
Areas Of Satisfaction - Communication, Guidance, Construction Quality
Penn Contractors is a highly professional and reliable contractor. It is particularly capable in duplicating the quality of vintage existing homes that need updating and renovation. While perhaps more expensive than others, Penn's carpenters were experienced and skilled and it employed similarly skilled subcontractors to carry out what was a complicated renovation of our existing 1950's bathroom, master bedroom, and second floor stairway and landing. We were very pleased with the finished project and think of it as a significant improvement in the overall value of our home. Well worth the investment.
Penn Contractors was very professional, skilled, and trustworthy. They did a great job and were friendly while doing it.
Sales Knowledge - Very knowledgeable about the whole process. From design and material selection to demo and construction.
Salesperson Professionalism - Bruce was very professional. As well as his assistant Jennie who helped set his calendar was as well.
Professional & Organized - Everyone I interacted with at Penn was both professional and organized.
Expertise - Very good project management.
Communication - Very satisfied with communication from Penn Contractors throughout the project.
Problem Resolution - When appropriate, they asked for my input to resolve problems.
Construction Quality - They did a great job, we love the final product.
Designer Knowledge - Great interaction during design phase.
Subcontractor Concerns - None, the utilized very good subcontractors
Areas Of Satisfaction - All phases of the project met expectations, the final product exceeded expectations.
Product Selections Process - Very good, in fact the use of some of these products were key to our overall satisfaction.I
We've enjoyed a long relationship with Penn Contractors, going back to 2006 and have used them for multiple projects. Their work has always been of very high quality. Not the lowest price, but the cost is justified by the results.
Penn remodeled my home's original 1956 (and only!) bathroom. I was apprehendsive gutting my only bathroom, but Penn alleviated my fears and did a splendid job! They had several ideas I went with and the project turned out great! Super pleased with my new bathroom. Very knowledgeable, able to handle all aspects of the job, and did a great job! Very pleased, and I would highly recommend them.
Areas Of Satisfaction - quality, knowledge, trustworthiness, experise
Product Selections Process - very valuable and effective!
Additional Comments - Greg was AWESOME, cannot speak highly enough about Greg as a person, his work, his knowledge, his friendliness, his professionalism, his work ethic, and he alleviated my fears as I was very anxious about this remodeling project. You were expensive, but I chose you anyway as in my mind I was buying your expertise, your reputation, assurance and insurance that my project will be done right, correctly, and completely, and most importantly, buying peace of mind by hiring you. The fact that you guarantee work is huge, as is your reputation.
Recognized Excellence - Our main carpenter Matt was amazing. He showed up early every day, was pleasant, professional and extremely detailed oriented. Having the lead carpenter so responsive to questions, calls, texts etc would be one of the many reason to go with this company.
Areas Of Satisfaction - The help with vision and design, the level of knowledge and attention to detail with the construction, the responsiveness to any of our questions or concerns along the way.
Additional Comments - Having had stressful experiences in the past with various home improvement projects, I would highly recommend this company. With a major renovation such as a room addition, the money is well spent using a company with this level of expertise.
Penn’s carpenters are very skilled. They are also nice people and I felt I could trust them.
Professional & Organized - Every day they came with a plan. They knew from day one what was to be done and worked diligently toward project completion.
Expertise - Bruce did a wonderful job with design. Tom knows just about everything about carpentry and construction and kept close tabs on the progress of my job. My lead carpenter, Greg, is a perfectionist, and was not satisfied until everything was just right.
Communication - Everyday I got answers to my questions. Everyday I was advised as to the progress and what was to be done next.
We're so happy with the work done by Penn Contractors. Penn employees are wonderful. They added positive energy to our house along with a beautiful renovation of our living room, dining room, kitchen and main hallways. They also built our deck & replaced our roof. Bruce Snyder hires polite, friendly, very skilled workers we enjoy having in our home. The professionalism, creativity and dependability come right from the top. We will hire Penn again and highly recommend them to others.
Areas Of Satisfaction - We were pleased with the quality of this project. Bruce assembled the right experts to assure the approach to the project was informed. The designer we worked with, Carol K, was an asset and made good suggestions that added value. She was detailed oriented, had a flair for design, and by following her suggestions, the end result was beautiful and better than I had initially pictured. All subs were very good. In particular, Tom Balliet was a wonderful leader to work with. He was prompt in replies, followed everything to resolution, and assured the project was done to specifications. There was no question that was too much for him to address. His mild mannered and reassuring approach was appreciated. Likewise, Matt, the day to day leader was an excellent craftsman as well as one to address our issues. We were fortunate to have both Tom and Matt lead our project.
Penn Contractors are our go-to home renovation company. We have used them twice now and will use them again. They are professional, very clean, and they get things done in a timely manner. They only use top of the line materials so your renovation will look like new for years to come. Their designer is insightful and carefully listens to what you are hoping to do then guides the process so renovations look even better than you could have imagined. The project managers are more than construction workers, they are craftsman taking pride in their work. They keep the work moving at a great clip and your house is clean after every work day. When issues arise, as they will when you are renovating a 90 year old house, Penn is quick to resolve the situation. Making things right when something goes wrong, is one of Penn Contractors best qualities. You can be assured that you will be satisfied with Penn Contractors. We highly recommend them for your home renovation project.
Problem Resolution - This is one of the biggest strengths of Penn Contractors. Doing a renovation on a 90 year old house is bound to produce unexpected situations. Whenever an issue arose, Penn worked with us to find a resolution quickly and amicably.
Construction Quality - All the materials used in our house renovation were high quality. Love the cabinets Penn uses and would never have found them on my own.
The Penn employee, Greg, was phenomenal in his approach to answering our questions and working with our time constraints. He was very knowledgeable with the contractors as well as the processes. I would highly recommend Penn because of that employee.
Penn contracting offers premium contracting with world class service. If you're looking for the best outcome and experience, and are willing to pay for it, you can rely on Penn to come through. Our renovations provide a daily source of satisfaction and joy!
Bruce and his crew were exceptional. Always professional yet friendly. Communication was was key to this successful project.
Additional Comments - On-site construction management was fantastic. Crews showed up when they said they would. Construction was always moving forward. Sub-contractors were well managed.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Penn Contractors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys