The safety and health of our customers as well as our own team members are extremely important to us at Penn Contractors. We are currently requiring all staff to monitor their temperature daily & follow Federal/State guidelines w/ regard to facial mask use, hand washing/sanitize, social distancing, etc. Also, we are managing and moving the design process forward through the use of technology (remotely and virtually as much is possible, which is surprisingly quite a bit). In addition we are using Co-Construct, an on-line project management app to facilitate project communication between the build team and the client as much as possible.
As of May 1, 2020, we are open regular business hours and are currently accepting new project consultations.
Everyone from the owner and his wife, the workers, the sub contractors— everyone I dealt with was professional and respectful. They all did their best to insure that I was comfortable throughout the construction. Perfection is their goal, and I am extremely pleased with the job they have done.
Professional & Organized - Every day they came with a plan. They knew from day one what was to be done and worked diligently toward project completion.
Expertise - Bruce did a wonderful job with design. Tom knows just about everything about carpentry and construction and kept close tabs on the progress of my job. My lead carpenter, Greg, is a perfectionist, and was not satisfied until everything was just right.
Communication - Everyday I got answers to my questions. Everyday I was advised as to the progress and what was to be done next.
We're so happy with the work done by Penn Contractors. Penn employees are wonderful. They added positive energy to our house along with a beautiful renovation of our living room, dining room, kitchen and main hallways. They also built our deck & replaced our roof. Bruce Snyder hires polite, friendly, very skilled workers we enjoy having in our home. The professionalism, creativity and dependability come right from the top. We will hire Penn again and highly recommend them to others.
I've done three projects with Penn Contractors. The work they do is impeccable and they keep their job sites clean. Everyone I've worked with there has been responsive and courteous. I strongly recommend them for home improvement projects.
Areas Of Satisfaction - We were pleased with the quality of this project. Bruce assembled the right experts to assure the approach to the project was informed. The designer we worked with, Carol K, was an asset and made good suggestions that added value. She was detailed oriented, had a flair for design, and by following her suggestions, the end result was beautiful and better than I had initially pictured. All subs were very good. In particular, Tom Balliet was a wonderful leader to work with. He was prompt in replies, followed everything to resolution, and assured the project was done to specifications. There was no question that was too much for him to address. His mild mannered and reassuring approach was appreciated. Likewise, Matt, the day to day leader was an excellent craftsman as well as one to address our issues. We were fortunate to have both Tom and Matt lead our project.
Penn Contractors are our go-to home renovation company. We have used them twice now and will use them again. They are professional, very clean, and they get things done in a timely manner. They only use top of the line materials so your renovation will look like new for years to come. Their designer is insightful and carefully listens to what you are hoping to do then guides the process so renovations look even better than you could have imagined. The project managers are more than construction workers, they are craftsman taking pride in their work. They keep the work moving at a great clip and your house is clean after every work day. When issues arise, as they will when you are renovating a 90 year old house, Penn is quick to resolve the situation. Making things right when something goes wrong, is one of Penn Contractors best qualities. You can be assured that you will be satisfied with Penn Contractors. We highly recommend them for your home renovation project.
Problem Resolution - This is one of the biggest strengths of Penn Contractors. Doing a renovation on a 90 year old house is bound to produce unexpected situations. Whenever an issue arose, Penn worked with us to find a resolution quickly and amicably.
Construction Quality - All the materials used in our house renovation were high quality. Love the cabinets Penn uses and would never have found them on my own.
The Penn employee, Greg, was phenomenal in his approach to answering our questions and working with our time constraints. He was very knowledgeable with the contractors as well as the processes. I would highly recommend Penn because of that employee.
Penn contracting offers premium contracting with world class service. If you're looking for the best outcome and experience, and are willing to pay for it, you can rely on Penn to come through. Our renovations provide a daily source of satisfaction and joy!
Bruce and his crew were exceptional. Always professional yet friendly. Communication was was key to this successful project.
Additional Comments - On-site construction management was fantastic. Crews showed up when they said they would. Construction was always moving forward. Sub-contractors were well managed.
We have done 7 project through Penn Contractors. There is no need to go anywhere else. They will continue to work with you until you are totally satisfied. If something comes up a year or two after the project was completed they are willing to help find a solution.
Areas Of Satisfaction - I was most satisfied with their ability to be able to interpret what I wanted to see as the end product. They were willing to work with me to work with outside sources and to incorporate that.
We really enjoyed working with Penn Contractors on our kitchen remodel. Everyone is so knowledgeable, creative, patient and personable. They took the time to find out how we use our kitchen and created a design that greatly improved its beauty and function.
Areas Of Satisfaction - They put a lot of thought into the functional and aesthetic aspects of the design. They were knowledgeable, helpful, patient and personable. They left the worksite pristine each day.
Penn Contractors does very High Quality work, with excellent quality materials, they have an excellent design capability combined with a very diligent workforce, their work is completed on time, every day they do an excellent cleanup at the end of each workday, which was sincerely appreciated , we had a very nice "perfect" outcome, family is delighted with the end result , I would highly recommend Penn to anyone looking for a first class very detailed "FLAWLESS " outcome,
Additional Comments - Matt from Penn was excellent to work with. He had an appreciation for how a remodel impacts the day-to-day lives of your customers and was very considerate throughout our project.Robbie from Wetzel stood out as well. He too was great to work with and made sure that if we had his contact details should any plumbing issues arise after hours.
We are very pleased with the remodeling work Penn Contractors did to improve our home! Penn Contractors remodeled our kitchen, bathroom, TV room, and laundry room. Penn Contractors were pleasant to work with and we are very happy with the high quality work they did for us. We recommend Penn Contractors to all our family and friends! We give Penn Contractors a Five Star Rating! We were amazed at how well they came through with completing our home improvements. Penn contractors keeps their word and deliver beautiful home renovations! A big shout out of thanks to Penn Contractors for a job well done!
The initial process was very painless. They were well organized and laid out the product well. They were on time and on budget. Where they stumbled was in problem resolution, like with the flooring issue. Anything routine like installing cabinets, they were really good at.
Penn Contractors, Inc. provided a high quality product for us. The patio they built us exceeded our expectations and is a beautiful addition to our home. The company stayed in constant communication with us, provided designs for us, and helped us figure out exactly what we were looking for. We would definitely recommend them in the future.
Well, Penn Contractors provided me with quality work, that was on time and was within my budget so I was more than satisfied with their work.
Areas Of Satisfaction - Everyone from Penn Contractors were wonderful to work with!
We have used Penn Contractors for at least 4 projects and they have been wonderful to work with each time. They listen to what we'd like to do and then work with us to take the job from idea to completion in a very organized way. All plans and costs are laid out in writing in advance so that there are no surprises. Their work is very professional, top quality. We've ended up with some amazing improvements to our home that we can enjoy, but also add to the value of our home. We have referred people to Penn Contractors on several occasions.
Areas For Improvement - We've used Penn Contractors for at least 4 projects and we've been totally satisfied with their work each time.
Subcontractor Concerns - No.
Areas Of Satisfaction - Professionalism. Taking the project from idea to completion. Bringing in quality subtractors and designers, as needed. Listening and discussing our project-related needs/concerns.
Areas For Improvement - None really.
Areas Of Satisfaction - Figuring out what we could do and then doing it. It was a complicated job and they sweated every detail with us.
Areas For Improvement - None
Areas Of Satisfaction - Our small powder room project turned out to be more than we bargained for. But Bruce's workman made the project rum smoothly & on time !
Lead Source - We have known Bruce Snyder for a long time & have completed several projects. We were always have been very pleased with the completion .
I never had to hire a contractor until last year, and when I choose Penn, I got reliability, courtesy and quality workmanship. Would I hire them again? In a heart beat!
Areas For Improvement - None!
Areas Of Satisfaction - All areas.
Current Referrals - Not at this time, but whenever somebody comments on the difference the remodel makes, I always tell them Penn Contractors did the job perfectly.
Penn Contractors is the best-organized, best run company I've ever met. Communications with employees and clients are second to none. The customer is THE most important to them and they never disappoint the confidence placed in them. Words to best describe Penn Contractors: Honest, trustworthy, professional; excellent quality in materials and workmanship; excellent DAILY communication--keeping client informed as project progresses; excellent follow-up after completion. It appears that employees are happy to go to work and project that to the customer. They truly care about their customers and want to do the best job possible. Who could ask for anything more!
In the Spring of 2012 I asked Penn Contractors of Emmaus to build a roofed front porch on my home and to reframe the front door. They listened well to the description of what I wanted and designed a new porch and pent roof which look like they were always part of the house, rather than an add-on. The construction blends in so well that even long-time neighbors became confused about what was new and what had been original to the house.Penn heeded my request to use today’s maintenance-free construction materials wherever possible, and patiently answered all my questions. The workers were polite and knowledgeable, doing meticulous work with great precision. The work area was always well cleaned up at the end of each workday.I had several bids from various contractors for this work. Penn’s was not the lowest bid, but I certainly feel I received superior value for my money. They also have an excellent guarantee policy. I would highly recommend Penn Contractors to anyone and I will not hesitate to call them again for any future renovations I need to my home.
Areas Of Satisfaction - Excellent architectural design based only on my verbal description of what I wantedMeticulous workmanship -- not hurriedWorkers patiently listened to my questions and were always able to explain their work/materials to meThe new porch looks like it was always part of the house, rather than an add-onExcellent long-term guarantee of workmanshipI received superior value for the monies spent on this project
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Penn Contractors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys