This is tough. The first half of the project went very well. The second half (still ongoing), not so much. More details below.

This is our third major project with Penn. Their focus on craftsmanship, attention to detail, and client satisfaction are second-to-none!

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Penn Contractors, Inc. has done several projects for us. They have been excellent from conception to finish of each project. They take the time to understand how you will use the space being remodeled. They are excellent problem solvers. The entire team is friendly, professional and trustworthy. We highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations. We appreciated the solutions they came up with regarding fixing problems caused by a former contractor.

Product Selections Process

Product Selections Process - Tom Balliot was very good at gathering information and giving us options on a variety of products. He was committed to maximizing the functionality of our sunroom while respecting our budget.

Additional Comments

Additional Comments - We look forward to working with Penn on our next project.

I always have a great experience working with Penn. I wouldn't hesitate to recommend.

Communication was very poor. We repeatedly requested to be made aware of any delays in schedule and would go weeks without hearing from Penn Contractors. We never received a breakdown on the costs of the project, and never got one. Their control of and communication with subcontractors was poor.

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry work in the kitchen, especially the cabinet trim work, is very well done.

We have recommended Penn Contractors to many people over the years. We recommend them to anyone who wants their construction done correctly the first time and to be of high caliber construction.

Salesperson Professionalism

Salesperson Professionalism - Bruce, Tom and their entire team were dependable and punctual, and if their scheduling changed, they would notify us ahead of time.

Expertise

Expertise - Unlike some other residential contractors, Penn Contractors has expertise that goes above and beyond residential projects. In particular, the lead supervisor, Shawn, had a wide range of expertise in commercial construction that he applied to our project. for example, the ceiling soffit was framed in metal studs which not only lightened the load on the existing joists but also created a very level, uniform soffit. Additionally Shawn had an expertise working with the commercial-grade lighting fixtures we selected.

Schedule

Schedule - In general, yes, the agreed-upon schedule was adhered to. Penn Contractors worked diligently through some difficult supply chain issues.

Communication

Communication - EXCELLENT! Phone calls were returned. Emails were responded to promptly. And questions in the field were answered.

Employees Professionalism

Employees Professionalism - At at all times, we felt comfortable and safe having Penn Contractors working in our home. They were very professional and courteous.

Subcontractors Professionalism

Subcontractors Professionalism - Penn Contractors have an excellent group of subcontractors working for them.

Expertise

Expertise - Each person we worked with exhibited expertise - Jennie, Max, Tom, Greg, Sean, and David. They listened to any concerns we raised and treated us fairly.

Problem Resolution

Problem Resolution - Max & Tom addressed problems very well. The '21-'22 Supply Chain problems most likely crested both parts and leadtime issues; Max & Tom both took steps to ensure the correct parts were procured and then clearly managed and communicated the timing.

Dust & Dirt Control

Dust & Dirt Control - Greg, Sean and David carried through on their promises to keep the site clean inside and out.

Post-job Clean Up

Post-job Clean Up - Tom ensured that all of the final details were addressed.

Professional & Organized

Professional & Organized - 5 stars for professional. 4 stars for organized. The only constructive feedback I have is that we would sometimes discuss something in a meeting, and I assumed that because notes were being taken that it would be followed up on, but then got lost in the shuffle. Once I noted any gap it was always followed up on.

Areas Of Satisfaction

Areas Of Satisfaction - My family will absolutely work with Penn again. We love them. Exceeded expectations: quality, design, scoping process, professionalism, care about clients.

I would recommend Penn to others, but I had to learn a hard lesson. The Scope Document is God. I should have allowed myself more time to go over the scope document with a fine tooth comb. Not being conversant with construction, I badly assumed what was normal, bu several times ran up against situations where I thought X would be done, only to find "No, X is not in the scope".
My recommendation, though positive, would come with this notice.

Problem Resolution

Problem Resolution - They addressed a huge problem, replacing a cracking main support with steel columns and a splice plate riveted between two I-beams where we thought only one existed. I was impressed! Staff always willing to work with me on ideas for solving unexpected problems.

Bruce really got the picture of what we wanted in our new kitchen, and we are totally enjoying our new space and all that we were able to incorporate into it: tons of counter space, tons of storage, extra sink in countertop, great new flooring, great lighting, skylights and windows and door. We are enjoying our new appliances and love the finishes we selected with Karen’s assistance. Also, we are happy we could keep one existing oven incorporated into island and our fridge as well. It was a project well done. It is definitely an “Oh, wow!”

Professional & Organized

Professional & Organized - Very easy to work with the team. Our carpenter, Mike Bedell, was a real pleasure to work with and the most skilled carpenter- superior workmanship.

Expertise

Expertise - It really helped to see the 3-D computer images of the space and finishes! Max was very helpful.

Problem Resolution

Problem Resolution - When there was an issue, Penn Contractors addressed it right away.

Employees Professionalism

Employees Professionalism - Weekly check-ins were appreciated.

Product Selections Process

Product Selections Process - Excellent at educating us on the cabinetry choices and options.

Additional Comments

Additional Comments - All in all, we are extremely satisfied with the entire project: new kitchen and deck.

Communication

Communication - We were very impressed with the weekly calls to assess our satisfaction with the work that was done and if we had any questions on the open items. Top Notch.

Areas Of Satisfaction

Areas Of Satisfaction - We had an assortment of projects to complete in the house, and were very concerned that Penn Contractors wouldn't do a job like ours. We used them to put a beautiful addition on our house 20+ years ago, and we thought this job was too small. So they far exceeded our expectations by helping us out on this job.

Yes, I have already referred them.

We would definitely recommend Penn Contractors to a friend. They did a fantastic job on our bathroom remodel. They were professional, organized, and able to communicate very effectively with us.They stuck with their schedule and resolved any problems that came up along the way. The job site was always clean and safe when they left at the end of the day. Karen was very helpful with our product selections providing us with a list of places to choose from. Tom, the production manager was great to deal with, always on top of things and communicating with us throughout the entire project. Greg, the lead carpenter, did an outstanding job. His advice, along with his knowledge and skills were a big part in how our bathroom turned out. He always had time for questions and would stay if needed to discuss them at the end of the day.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, Guidance, Construction Quality

Penn Contractors is a highly professional and reliable contractor. It is particularly capable in duplicating the quality of vintage existing homes that need updating and renovation. While perhaps more expensive than others, Penn's carpenters were experienced and skilled and it employed similarly skilled subcontractors to carry out what was a complicated renovation of our existing 1950's bathroom, master bedroom, and second floor stairway and landing. We were very pleased with the finished project and think of it as a significant improvement in the overall value of our home. Well worth the investment.

Subcontractor Concerns

Subcontractor Concerns - They were all professional!

Additional Comments

Additional Comments - I was overall very pleased with the workmanship. The workmanship was what was most important to me. I enjoyed working with the company!

Penn Contractors was very professional, skilled, and trustworthy. They did a great job and were friendly while doing it.

Sales Knowledge

Sales Knowledge - Very knowledgeable about the whole process. From design and material selection to demo and construction.

Salesperson Professionalism

Salesperson Professionalism - Bruce was very professional. As well as his assistant Jennie who helped set his calendar was as well.

Professional & Organized

Professional & Organized - Everyone I interacted with at Penn was both professional and organized.

Expertise

Expertise - Very good project management.

Communication

Communication - Very satisfied with communication from Penn Contractors throughout the project.

Problem Resolution

Problem Resolution - When appropriate, they asked for my input to resolve problems.

Construction Quality

Construction Quality - They did a great job, we love the final product.

Designer Knowledge

Designer Knowledge - Great interaction during design phase.

Subcontractor Concerns

Subcontractor Concerns - None, the utilized very good subcontractors

Areas Of Satisfaction

Areas Of Satisfaction - All phases of the project met expectations, the final product exceeded expectations.

Product Selections Process

Product Selections Process - Very good, in fact the use of some of these products were key to our overall satisfaction.I

We've enjoyed a long relationship with Penn Contractors, going back to 2006 and have used them for multiple projects. Their work has always been of very high quality. Not the lowest price, but the cost is justified by the results.

They have provided quality construction and craftsmanship since 2008!

Penn remodeled my home's original 1956 (and only!) bathroom. I was apprehendsive gutting my only bathroom, but Penn alleviated my fears and did a splendid job! They had several ideas I went with and the project turned out great! Super pleased with my new bathroom. Very knowledgeable, able to handle all aspects of the job, and did a great job! Very pleased, and I would highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - quality, knowledge, trustworthiness, experise

Product Selections Process

Product Selections Process - very valuable and effective!

Additional Comments

Additional Comments - Greg was AWESOME, cannot speak highly enough about Greg as a person, his work, his knowledge, his friendliness, his professionalism, his work ethic, and he alleviated my fears as I was very anxious about this remodeling project. You were expensive, but I chose you anyway as in my mind I was buying your expertise, your reputation, assurance and insurance that my project will be done right, correctly, and completely, and most importantly, buying peace of mind by hiring you. The fact that you guarantee work is huge, as is your reputation.

Recognized Excellence

Recognized Excellence - Our main carpenter Matt was amazing. He showed up early every day, was pleasant, professional and extremely detailed oriented. Having the lead carpenter so responsive to questions, calls, texts etc would be one of the many reason to go with this company.

Areas Of Satisfaction

Areas Of Satisfaction - The help with vision and design, the level of knowledge and attention to detail with the construction, the responsiveness to any of our questions or concerns along the way.

Additional Comments

Additional Comments - Having had stressful experiences in the past with various home improvement projects, I would highly recommend this company. With a major renovation such as a room addition, the money is well spent using a company with this level of expertise.

Penn’s carpenters are very skilled. They are also nice people and I felt I could trust them.

Professional & Organized

Professional & Organized - Every day they came with a plan. They knew from day one what was to be done and worked diligently toward project completion.

Expertise

Expertise - Bruce did a wonderful job with design. Tom knows just about everything about carpentry and construction and kept close tabs on the progress of my job. My lead carpenter, Greg, is a perfectionist, and was not satisfied until everything was just right.

Communication

Communication - Everyday I got answers to my questions. Everyday I was advised as to the progress and what was to be done next.

We're so happy with the work done by Penn Contractors. Penn employees are wonderful. They added positive energy to our house along with a beautiful renovation of our living room, dining room, kitchen and main hallways. They also built our deck & replaced our roof. Bruce Snyder hires polite, friendly, very skilled workers we enjoy having in our home. The professionalism, creativity and dependability come right from the top. We will hire Penn again and highly recommend them to others.

I've done three projects with Penn Contractors. The work they do is impeccable and they keep their job sites clean. Everyone I've worked with there has been responsive and courteous. I strongly recommend them for home improvement projects.

Areas Of Satisfaction

Areas Of Satisfaction - We were pleased with the quality of this project. Bruce assembled the right experts to assure the approach to the project was informed. The designer we worked with, Carol K, was an asset and made good suggestions that added value. She was detailed oriented, had a flair for design, and by following her suggestions, the end result was beautiful and better than I had initially pictured. All subs were very good. In particular, Tom Balliet was a wonderful leader to work with. He was prompt in replies, followed everything to resolution, and assured the project was done to specifications. There was no question that was too much for him to address. His mild mannered and reassuring approach was appreciated. Likewise, Matt, the day to day leader was an excellent craftsman as well as one to address our issues. We were fortunate to have both Tom and Matt lead our project.

Penn Contractors are our go-to home renovation company. We have used them twice now and will use them again. They are professional, very clean, and they get things done in a timely manner. They only use top of the line materials so your renovation will look like new for years to come. Their designer is insightful and carefully listens to what you are hoping to do then guides the process so renovations look even better than you could have imagined. The project managers are more than construction workers, they are craftsman taking pride in their work. They keep the work moving at a great clip and your house is clean after every work day. When issues arise, as they will when you are renovating a 90 year old house, Penn is quick to resolve the situation. Making things right when something goes wrong, is one of Penn Contractors best qualities. You can be assured that you will be satisfied with Penn Contractors. We highly recommend them for your home renovation project.

Problem Resolution

Problem Resolution - This is one of the biggest strengths of Penn Contractors. Doing a renovation on a 90 year old house is bound to produce unexpected situations. Whenever an issue arose, Penn worked with us to find a resolution quickly and amicably.

Construction Quality

Construction Quality - All the materials used in our house renovation were high quality. Love the cabinets Penn uses and would never have found them on my own.

The Penn employee, Greg, was phenomenal in his approach to answering our questions and working with our time constraints. He was very knowledgeable with the contractors as well as the processes. I would highly recommend Penn because of that employee.

Penn contracting offers premium contracting with world class service. If you're looking for the best outcome and experience, and are willing to pay for it, you can rely on Penn to come through. Our renovations provide a daily source of satisfaction and joy!

Bruce and his crew were exceptional. Always professional yet friendly. Communication was was key to this successful project.

Additional Comments

Additional Comments - On-site construction management was fantastic. Crews showed up when they said they would. Construction was always moving forward. Sub-contractors were well managed.

We have done 7 project through Penn Contractors. There is no need to go anywhere else. They will continue to work with you until you are totally satisfied. If something comes up a year or two after the project was completed they are willing to help find a solution.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their ability to be able to interpret what I wanted to see as the end product. They were willing to work with me to work with outside sources and to incorporate that.

We really enjoyed working with Penn Contractors on our kitchen remodel. Everyone is so knowledgeable, creative, patient and personable. They took the time to find out how we use our kitchen and created a design that greatly improved its beauty and function.

Areas Of Satisfaction

Areas Of Satisfaction - They put a lot of thought into the functional and aesthetic aspects of the design. They were knowledgeable, helpful, patient and personable. They left the worksite pristine each day.

Penn Contractors does very High Quality work, with excellent quality materials, they have an excellent design capability combined with a very diligent workforce, their work is completed on time, every day they do an excellent cleanup at the end of each workday, which was sincerely appreciated , we had a very nice "perfect" outcome, family is delighted with the end result , I would highly recommend Penn to anyone looking for a first class very detailed "FLAWLESS " outcome,

Additional Comments

Additional Comments - Matt from Penn was excellent to work with. He had an appreciation for how a remodel impacts the day-to-day lives of your customers and was very considerate throughout our project.Robbie from Wetzel stood out as well. He too was great to work with and made sure that if we had his contact details should any plumbing issues arise after hours.

We are very pleased with the remodeling work Penn Contractors did to improve our home! Penn Contractors remodeled our kitchen, bathroom, TV room, and laundry room. Penn Contractors were pleasant to work with and we are very happy with the high quality work they did for us. We recommend Penn Contractors to all our family and friends! We give Penn Contractors a Five Star Rating! We were amazed at how well they came through with completing our home improvements. Penn contractors keeps their word and deliver beautiful home renovations! A big shout out of thanks to Penn Contractors for a job well done!

The initial process was very painless. They were well organized and laid out the product well. They were on time and on budget. Where they stumbled was in problem resolution, like with the flooring issue. Anything routine like installing cabinets, they were really good at.

Penn Contractors, Inc. provided a high quality product for us. The patio they built us exceeded our expectations and is a beautiful addition to our home. The company stayed in constant communication with us, provided designs for us, and helped us figure out exactly what we were looking for. We would definitely recommend them in the future.

Well, Penn Contractors provided me with quality work, that was on time and was within my budget so I was more than satisfied with their work.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone from Penn Contractors were wonderful to work with!

We have used Penn Contractors for at least 4 projects and they have been wonderful to work with each time. They listen to what we'd like to do and then work with us to take the job from idea to completion in a very organized way. All plans and costs are laid out in writing in advance so that there are no surprises. Their work is very professional, top quality. We've ended up with some amazing improvements to our home that we can enjoy, but also add to the value of our home. We have referred people to Penn Contractors on several occasions.

Areas For Improvement

Areas For Improvement - We've used Penn Contractors for at least 4 projects and we've been totally satisfied with their work each time.

Subcontractor Concerns

Subcontractor Concerns - No.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism. Taking the project from idea to completion. Bringing in quality subtractors and designers, as needed. Listening and discussing our project-related needs/concerns.

Areas For Improvement

Areas For Improvement - None really.

Areas Of Satisfaction

Areas Of Satisfaction - Figuring out what we could do and then doing it. It was a complicated job and they sweated every detail with us.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Our small powder room project turned out to be more than we bargained for. But Bruce's workman made the project rum smoothly & on time !

Lead Source

Lead Source - We have known Bruce Snyder for a long time & have completed several projects. We were always have been very pleased with the completion .

I never had to hire a contractor until last year, and when I choose Penn, I got reliability, courtesy and quality workmanship. Would I hire them again? In a heart beat!

Areas For Improvement

Areas For Improvement - None!

Areas Of Satisfaction

Areas Of Satisfaction - All areas.

Current Referrals

Current Referrals - Not at this time, but whenever somebody comments on the difference the remodel makes, I always tell them Penn Contractors did the job perfectly.

Penn Contractors is the best-organized, best run company I've ever met. Communications with employees and clients are second to none. The customer is THE most important to them and they never disappoint the confidence placed in them. Words to best describe Penn Contractors: Honest, trustworthy, professional; excellent quality in materials and workmanship; excellent DAILY communication--keeping client informed as project progresses; excellent follow-up after completion. It appears that employees are happy to go to work and project that to the customer. They truly care about their customers and want to do the best job possible. Who could ask for anything more!

In the Spring of 2012 I asked Penn Contractors of Emmaus to build a roofed front porch on my home and to reframe the front door. They listened well to the description of what I wanted and designed a new porch and pent roof which look like they were always part of the house, rather than an add-on. The construction blends in so well that even long-time neighbors became confused about what was new and what had been original to the house.Penn heeded my request to use today’s maintenance-free construction materials wherever possible, and patiently answered all my questions. The workers were polite and knowledgeable, doing meticulous work with great precision. The work area was always well cleaned up at the end of each workday.I had several bids from various contractors for this work. Penn’s was not the lowest bid, but I certainly feel I received superior value for my money. They also have an excellent guarantee policy. I would highly recommend Penn Contractors to anyone and I will not hesitate to call them again for any future renovations I need to my home.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent architectural design based only on my verbal description of what I wantedMeticulous workmanship -- not hurriedWorkers patiently listened to my questions and were always able to explain their work/materials to meThe new porch looks like it was always part of the house, rather than an add-onExcellent long-term guarantee of workmanshipI received superior value for the monies spent on this project

I am absolutely thrilled with the results of Penn Contractors' renovation of my bathroom and kitchen! The value added to my home goes beyond dollars and cents: added safety in the bathroom, ease of access to my kitchenwares, additional lighting, and the list goes on... And through every step of the project, Penn was most respectful of my property, my ideas and concerns, my timeframe. I would definitely use Penn Contractors again and recommend Penn's products and services.

Areas Of Satisfaction

Areas Of Satisfaction - I was not only satisfied with the result of my project, but I was most pleased that, with each and every day, Penn workers completely respected the rest of my property. They made every effort to control dust and dirt, covered carpetting, protected the sections of the project that were complete, etc.

Additional Comments

Additional Comments - We certainly would recommend them to anyone. I guess the one thing I'd like to add is that when we first met with Bruce, he was the one contractor who absolutely listened to what we were trying to accomplish, and every step along the way, Bruce and his foreman, Tom, listened to whatever suggestions or concerns we had throughout the whole process. They were absolutely super in that regard.

We are extremely pleased with the new sun room, it's exactly what we were looking for. The quality of the workmanship is high and we feel that we got good value for the money. Communication with the production foreman was simply outstanding as we worked through the details. Overall the experience was very positive and we would have no reservation recommending Penn Contractors.

Areas Of Satisfaction

Areas Of Satisfaction - Outstanding communication and interaction with Tom Balliet, he is a true asset to the business. Enjoyed working with Terry Haas (masonry) as we worked to get the exterior color right, Shawn Jacobs (dry wall) for the friendly, co-operative attitude, Bernie Kiralfy (Pella) for the help getting the trim color right and Tony Macquire (HVAC/electrical) for help with understanding the Mitsubishi system.

Additional Comments

Additional Comments - I should also mention that although Matt did not work on the sun room project, he was the lead on the hail damage repairs (roof/siding). I found him to be very easy to communicate with and the quality of his work was outstanding. I was impressed with the level of detail he went into on the siding installation - a real craftsman.

Areas Of Satisfaction

Areas Of Satisfaction - Sean was the main person that was at our home. He kept us updated with the progress of our powder room, very friendly, did a wonderful job!!! We liked that the samples we would take home to see what we like and could take the samples back and Karen would return everything. One less running around we had to do.