We used Paragon Construction Company for two major renovations, and both turned out beautifully. The team was great to work with and kept us updated on a regular basis.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded all expectations.

Current Referrals

Current Referrals - I don't have any referrals at this time, but if we do, we will be happy to pass on their name. I have done that once to someone delivering things here. They were having a project done, and I recommend Paragon Construction Company to them.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott and Steve for exceptional service. Scott was our project manager and Steve was coordinating logistics from the office.

Additional Comments

Additional Comments - We had a very good experience. We have used Paragon Construction Company for 2 projects and plan to use them in the future.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service is courteous and timely.

They were always on time, willing to answer any questions, and offered ideas and options that really helped to contribute to the project. They were careful to protect my floors and walls and cleaned up every day before they left.

Areas Of Satisfaction

Areas Of Satisfaction - Outstanding communication, very professional and courteous team. Would highly recommend to neighbors.

Paragon is very thorough from initial consultation through the finishing touches of their work.

Concern For Needs

Concern For Needs - Jeremy asks critical questions to make sure he discusses and documents exactly what it is we are trying to achieve.

Sales Solutions

Sales Solutions - Upon hearing our project ideas, Jeremy presents options that we are not necessarily aware of that have worked well for others in addition to some things we may have specifically asked about.

Follow Up

Follow Up - Communication has been a strong component of Jeremy’s work with us.

Professional & Organized

Professional & Organized - Definitely!

Project Manager Professionalism

Project Manager Professionalism - Zach was a considerate, knowledgeable and efficient project manager in every way.

Installation Crew Professionalism

Installation Crew Professionalism - The crew was awesome! They always had a game plan and talked to me about it upon arrival and departure, but were also flexible when necessary.

Construction Quality

Construction Quality - Great!

Clean & Safe

Clean & Safe - Great!

Areas For Improvement

Areas For Improvement - I can not think of any. None.

Areas Of Satisfaction

Areas Of Satisfaction - Communication exceeded my expectations throughout the project.

Current Referrals

Current Referrals - Yes, Paragon Construction Company gave me phamplets to give to folks, and two people have already taken them. One is deciding and one has already called.

Recognized Excellence

Recognized Excellence - Kevin, Scott Faison, and Kevin's crew all did a really good job.

Additional Comments

Additional Comments - I think they are an excellent company to work with because of their communication skills and their desire to please the customer. They are professional when coming on site to do the work. I have had two projects done on my house and one for a neighbor, so I feel good about recommending them because they are good at what they do.

Outstanding customer service ! Professionalism of all involved !

Areas Of Satisfaction

Areas Of Satisfaction - Entire project !

Recognized Excellence

Recognized Excellence - Zach and Joanna They were wonderful!

Areas Of Satisfaction

Areas Of Satisfaction - Extremely good communication throughout the process. The craftsmanship was very well done and Scott and Zach handled everything needed with the manufacturer.

Recognized Excellence

Recognized Excellence - The entire team was phenomenal. We really appreciated the communication throughout the process and the installation was smooth and very well done.

Current Referrals

Current Referrals - I have already referred at least three or people to Paragon.

Areas Of Satisfaction

Areas Of Satisfaction - The crew was professional, courteous and went out of their way to make sure everything went smoothly.

Additional Comments

Additional Comments - I'd recommend Paragon to anyone. First class company.

Excellent experience from beginning to end, On time daily, attention to detail, great communication and outstanding workmanship!
Will definitely use them again!

Areas Of Satisfaction

Areas Of Satisfaction - Paragon exceeded all our expectations. The crew was amazing. Special thanks to Zach, Johanna, Thomas and Horhes. Not only do they have a great skill set they also enjoy what they do and it shows. I highly recommend them! It was a pleasure doing business from beginning to end.

Recognized Excellence

Recognized Excellence - Everyone we worked with. Stephen, Shelley, Scott, Zach, Johanna, Thomas and Horhes.

Areas Of Satisfaction

Areas Of Satisfaction - Completed the project prior to expected date

Areas For Improvement

Areas For Improvement - None to call out

Areas Of Satisfaction

Areas Of Satisfaction - Setting expectations, communication, workmanship

Areas Of Satisfaction

Areas Of Satisfaction - your employees are the best-friendly, punctual, quality work,

Recognized Excellence

Recognized Excellence - Zack-keeping me informed

I will definitely recommend Paragon to family and friends who are contemplating home improvement projects

Follow Up

Follow Up - Scott was absolutely wonderful throughout the process. Even as we waivered back and forth on the scope of the project and fitting it into our budget, he was very patient with us.

Schedule

Schedule - The construction started even sooner than was anticipated--which was wonderful.

Project Manager Professionalism

Project Manager Professionalism - Any concerns I had the Project Manager and his assistant addressed them right away to my satisfaction.

Communication

Communication - The communication was great. I received daily updates online along with pictures. Also received communications through email, phone calls and text. I was never in the dark about what was going on. I always knew what to expect the next day.

Installation Crew Professionalism

Installation Crew Professionalism - The crew was so professional. Each day they came and did their work without any inconvenience to me. I barely knew they were there working except for the expected noises of construction. When they left each day the area was not left in disarray. I work from home and there were very minimum interruptions.

Clean & Safe

Clean & Safe - The area was never left in disarray and was kept safe. We were able to move around the area safely

Value

Value - I am delighted with the results and am contemplating other projects with Paragon

Areas For Improvement

Areas For Improvement - Paragon exceeded my expectations. I have heard many horror stories about some construction companies from others in the past. I hoped that I would receive the results promised in the agreement and it far exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service and workmanship. The screened porch addition looks like it has always been a part of the house.

Additional Comments

Additional Comments - Everyone was so accommodating and so easy to work with.

Yes, I would recommend Paragon to anyone interested in having home improvements done. Paragon represents value and I trust in their work. My bathrooms are fabulous.

Concern For Needs

Concern For Needs - I think Jeremy did a thorough assessment of our needs.

Professional & Organized

Professional & Organized - Paragon was professional and organized. BuilderNet kept me up to date on the project timeline and what was being done daily.

Schedule

Schedule - I was able to keep abreast of the timeline through BuilderNet. The project was finished on time as scheduled.

Project Manager Professionalism

Project Manager Professionalism - Zach was awesome. He stopped by most days to see how the work was going and always called to let me know about any last minute schedule changes.

Communication

Communication - Zach always called to update me on the daily work being done or to let me know about any schedule changes.

Installation Crew Professionalism

Installation Crew Professionalism - Everyone was very professional. The sub-contractors used were very respectful of time and space.

Construction Quality

Construction Quality - The workers were all very skilled in their crafts and provided quality results.

Clean & Safe

Clean & Safe - The job site was kept clean and safe.

Value

Value - I love my bathrooms! The money invested was well worth the outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Really, Paragon exceeded all of my expectations from beginning to end. The quality of the work done was exceptional.

Recognized Excellence

Recognized Excellence - I would like to give kudos to Zach. He managed the process and ensured that we were always satisfied with the work being done.

Additional Comments

Additional Comments - Jeremy, I will reach out in the Spring to schedule a time to discuss the downstairs bathroom! Thank you so much.

Areas Of Satisfaction

Areas Of Satisfaction - The overall build quality and their consistent communication met my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded the expectations with communication, keeping us in the loop, and professionalism.

Areas For Improvement

Areas For Improvement - There was some confusion getting the railings installed, but nothing major.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company was very helpful. It was nice to have someone come and get things done.

Recognized Excellence

Recognized Excellence - Scott was wonderful. Andrew was the lead on the installation crew, he was very friendly and helpful.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon goes above and beyond to communicate with the customer. Whether text message, phone call or daily progress pictures emailed at the end of the day, I was always aware where my project stood.

Areas For Improvement

Areas For Improvement - Not properly applying safety features on material left on street for multiple days.

Areas Of Satisfaction

Areas Of Satisfaction - Workers were hardworking and professional. Communication with office was excellent. I was kept up to date allthrough the process.

Work is high quality; staff & tradesmen are knowledgeable and responsive to questions; good communication of progress on a daily basis.

Installation Crew Professionalism

Installation Crew Professionalism - Crew was professional and happy to answer questions as the work progressed.

Construction Quality

Construction Quality - We are very satisfied with the workmanship and how the project turned out.

Recognized Excellence

Recognized Excellence - Our work crew were all very good but especially Kevin Fournier.

Recognized Excellence

Recognized Excellence - Everyone sales, crew, and office staff

Recognized Excellence

Recognized Excellence - Everyone involved with the project did an exceptional job.