The crew is very courteous and professional. They were very respectful of our home and always cleaned up when they were finished for the day, leaving the job site as they found it. It seemed to me that they treated the project like they would their own home.
Project Manager Professionalism - Zach is knowledgeable, kept us informed and readily answered any questions we had.
Installation Crew Professionalism - Jo, Thomas, and John are the best!
Professional, great quality, creative, full ownership of all work.
Concern For Needs - listens clearly and provides strong input
Communication - in regular communication with appropriate updates
Construction Quality - offered a wide selection of materials with fill details about each
Areas For Improvement - Yes, this time slots are off at times.
Areas Of Satisfaction - The quality of materials are among the best.
Recognized Excellence - Jeremy and JoeAnn are awesome listeners when I have a concern.
We would definitely recommended Paragon.
Sales Solutions - Scott worked with us to understand our needs and propose appropriate options including reusing some existing materials.
Follow Up - Follow up was always timely.
Professional & Organized - Very professional and organized. Project management software also facilitated communication/information sharing. We always felt informed/understood the status.
Project Manager Professionalism - Scott and Kevin did a great job!
Construction Quality - Very pleased with the quality of materials and workmanship.
Clean & Safe - The team worked safely and the work area was kept clean each day
Areas For Improvement - We identified a few areas that were not according to initial plan or needed some additional attention as the work was completed. All items were quickly and professionally addressed to our satisfaction once identified and discussed.
Areas Of Satisfaction - Paragon worked with us on solutions throughout the project from initial scope definition thru addressing emergent work. Warranty walkthrough and paperwork provided all information in one package.
Recognized Excellence - Scott and Kevin were great to work with. Steven also provided a great first contact experience and follow up.
Additional Comments - No project is completed without some issues. The paragon team addressed all issues promptly and professionally with appropriate follow up. This, as well as the quality of materials and workmanship, sets Paragon apart and will make us a repeat customer. Thank you Paragon!
Do a great job and wonderful to work with.
Communication - Shelly and Zack were very helpful and kind. Fun to work with.
Installation Crew Professionalism - Joanna is talanted and AWSOME to work with. I felt very confident things were being completed perfectly. She quickly responded to my questions and made any changes that came up.
Construction Quality - Delightful company to work with.
Areas Of Satisfaction - I will Continue to use them for any of my renovation needs. They are a great company and I trust their work.
Recognized Excellence - Shelly, Zach, Joanna and Jeramy. It’s a great team.
Areas Of Satisfaction - They met expectations in all area.
Current Referrals - They are already in touch with who I recommended.
Recognized Excellence - Kevin and Andrew provided exceptional service.
Additional Comments - We are pleased with our experience.
I am already recommending Paragon Construction Company to family and friends.
Concern For Needs - Scott was very accommodating and understanding throughout the process.
Follow Up - Scott was very good at keeping me up to date on what to expect
Professional & Organized - I always find Paragon to be very professional.
Communication - Absolutely. Scott kept me well informed of what to expect in the process.
Areas Of Satisfaction - I am very satisfied with how easy it is to work with Scott and Paragon. Scott shows genuine concern that I was pleased with the work as it progressed which made me feel very confident about the end results.
Recognized Excellence - Scott is so easy to work with and that means so much.
Areas Of Satisfaction - Went above and beyond to resolve issues we had with flooring. When sections of damaged tiles could not be matched Paragon replaced entire floor to insure consistency in color. Replacement was quick and professional and we couldn’t be happier with the results.
Recognized Excellence - Jeremy, Zach, Joanna, Thomas, John, Shelly and Steven were all very professional and helpful in their particular roles in our project.
Paragon Construction were professional during the entire process, from their initial meeting, through completion. Every step of the process was discussed up front, and communication was clear and thorough throughout construction. Their use of Builder Trend software allowed us to follow the various phases, and the team provided daily comments and photos, when appropriate. The whole experience was a delight, as Paragon feels like a family operation, with loyal and accomplished professionals at every level. We'd highly recommend them and would have no hesitation in working with them in the future.
Very thorough planning and execution of our project.
Sales Solutions - Yes, excellent!!!!
Follow Up - Yes, from day one until after the project was finished.
Schedule - Outstanding.
Communication - Their builder trend software kept us informed of what, when and where the project work happened.
Construction Quality - Outstanding workmanship.
Clean & Safe - Site was cleaned every day and left very neat.
Value - We are extremely satisfied with the finished addition.
Additional Comments - We certainly are satisfied with our new addition and it was a pleasure working with Paragon Construction.
Installation Crew Professionalism - The installation crew was professional, courteous and very efficient. They got down to business right away and wasted no time. Joanna was great at troubleshooting problems and finding solutions and keeping everything on schedule. We were very impressed.
Clean & Safe - The crew was very diligent about cleaning as they went along.
I’ve already recommended Paragon a few times !
Concern For Needs - Even at the 11th hour when I realized I needed to make a change on the cabinets, Jeremy accommodated quickly!
Sales Solutions - Yes, on more than one occasion. We even used an obscure piece of trim as a light rail in place of what was offered by the cabinet company. Jeremy knows the cabinet modules so well, his brain solves unusual space and need requirements by adjusting what’s offered modularly and custom.
Follow Up - If we had a concern, Jeremy was on the phone that evening working from home to keep the project on track.
Professional & Organized - All of Paragon’s staff are courteous, respectful and eager to make the project be a success.
Schedule - If there was a hitch with a item that was delayed they adjusted quickly and always communicated when the job would resume and how the schedule would be adjusted.
Project Manager Professionalism - Couldn’t say more about Zach! We might adopt him!! Always reachable and always found the answers to our queries.
Construction Quality - We LOVE our new kitchen.
Use Comments - Rick and Gratia Call
Areas Of Satisfaction - Shelley, Zach, Joann, Shelley, Zach, Joann, Sh
Current Referrals - I have forwarded your info to very good friend.
Recognized Excellence - Everyone was great. After Jeremy masterminded I have to say Joann was the one who pulled all the piece together for a quality installation. Any concern I had I felt very at ease relating to Zach.
Additional Comments - Tell customers to close their doors and windows when the porta potty truck makes its pickup!
Areas For Improvement - It was such a specific project. I feel they covered all of their bases through an app on their phone. They did not fall short of our expectations in any way!
Areas Of Satisfaction - The job foreman was spot on and provided feedback daily. The communication was good and beyond what I expected.
Recognized Excellence - They are a great team and good people. Everyone gets along with each other and does their job well and with cheerfulness. The office manager, salesman, and crew were all very professional, and I recommend them all highly.
Additional Comments - It took a while for the job to be completed, but it's not their fault because they communicated well. They did start the job earlier than we expected, which was awesome.
From start to finish the process was professionally handled.
Installation Crew Professionalism - The crew sent to the house did a wonderful job and answered all questions I had. They could not have done a better job in my opinion.
Additional Comments - Scott and Joanna made the process from picking out a door to getting the door installed very comfortable. They reflect very well on your business.
Schedule - Product availability caused schedule delays out of Paragons control.
Installation Crew Professionalism - Detail oriented in addressing our concerns and reconfirming with us before getting too far into a particular phase of the project.
Areas Of Satisfaction - Never hesitating to address our concerns and being so flexible to change the scope of work on certain items as work progressed.
Kevin and Marvin’s crew installed James Hardie siding on my house in August 2022. It was without a doubt the best contractor installation experience I’ve ever had because:• They follow James Hardie installation best practices• The crew shows up every morning on time• They clean up all items from the lawn at the end of each day• Kevin responds very quickly to any customer communication• I received regular updates and pictures of their progress• The fit and finish of materials installed was exceptional• They truly make the customer experience a top priority
Areas For Improvement - They were as good as it gets!
Areas Of Satisfaction - Quality of their work - follow James Hardie best practicesCommunication - responded within the hourKeeping the construction site clean - nothing on the lawn at the end of each day
Current Referrals - Yes, numerous neighbors are also getting siding replacement quotes. I told Scott I would recommend them to anyone I knew was planning to replace their siding.
I have nothing but good things to say about them. From start to finish, it was a fantastic job. It was fantastic working with them!
Lead Source - We heard about them from a neighbor who used them.
Areas For Improvement - They beyond exceeded my expectations.
Areas Of Satisfaction - I was satisfied with the whole project. From the construction manager to the crew, they were fantastic.
Recognized Excellence - Kevin, the construction manager, went above and beyond to make sure everything was done right.
Additional Comments - I have nothing but good things to say about them. It was a fantastic experience working with them.
Professional & friendly company. Excellent communication and listens carefully to customer wants & needs.
Concern For Needs - Beyond excellent in listening and understanding customer wants & needs. Communication is extremely clear and response time is quick.
Sales Solutions - Jeremy provided many excellent options for the selection process and helped us pare down to final selection with guidance that made the stressful process as easy and enjoyable as possible.
Follow Up - Always!
Professional & Organized - Above and beyond with every single employee. Respectful and polite. Always met sub contractors at the project to introduce them and review their expectations of their work to be done. Always made sure we felt comfortable with and knew what was happening each day of the project.
Schedule - Yes.
Project Manager Professionalism - Zach was extremely courteous and made the project process as comfortable as possible. Always addressed any concerns or questions and followed up quickly on any issues.
Communication - I cannot say enough about this company’s communication. Using their app is easy. Phone calls and texts were always available throughout the process.
Installation Crew Professionalism - Having workers in and out of our home for 5 weeks is a lot and Paragon’s crew prepared our home and maintained it throughout the entire process. They cleaned up behind themselves daily and again made this project process as easy as possible.
Construction Quality - Excellent high quality options for everything.
Clean & Safe - Yes. See response to question 9.
Areas For Improvement - None
Areas Of Satisfaction - Communication, handling of any issues that arose, introducing their team and subcontractors, cleaniness and clean up daily.
Recognized Excellence - Everyone was excellent! Zach, project manager, was just excellent throughout the renovation project. Jeremy was excellent on the front end helping us with selections and design. It looks exactly like what we envisioned. Joanna and crew were excellent in handling many of the details during the project.
We have done several projects with Paragon Construction and from my vantage point this one was the most complex. We were very happy with the project before during and after and will continue to recommend the company to our friends and neighbors. I carry business cards with me on a daily basis.
Concern For Needs - This was a relatively long project and at no point were the needs of my family and dogs not given high priority.
Sales Solutions - During the design process several changes were made to enhance the outcome of the project. It came out beautifully and is exactly what we were hoping for at the start.
Follow Up - Jeremy Shank is meticulous in everything he does and follow up is no exception. We know we are in good hands.
Professional & Organized - As they were turning our attic into a living space several updates were necessary to bring the project to code. Getting the load calculations and framing to specification and functionality posed some challenges. The decision making and professionalism of all involved was impressive and thorough.
Schedule - The schedule was not exact due to unknown hurdles but the work was efficiently and effectively done. We were always happy with the progress.
Project Manager Professionalism - The project manager, Zach Paul, was very professional and responded to all questions and concerns. He did a wonderful job.
Communication - We always knew what was going on. If we were unsure any inquiry was answered in a timely manner.
Installation Crew Professionalism - The framers, drywall installers, roofers, painters, floor installers and of course the Paragon Construction crew of Joanna and Thomas were all professional and did not hesitate to answer questions.
Clean & Safe - The house was always left as clean and usable.
Value - Value is a personal thing and subjective but we love our new space for our exercise equipment and casual living. It is definitely value added for us!!
Areas For Improvement - Nothing fell short of expectation and after several jobs over 15 years, our expectations are very high. When you are the best, as they are, people expect the best.
Areas Of Satisfaction - The people are wonderful and interacting with them was a highlight for me. The process was fun which people who have done projects with other companies can’t relate to in my experience.
Recognized Excellence - This is impossible as all who touched the project were excellent. I would like to recognize Les Long for his meticulous and tedious work to get the calculations correct which was the backbone of the project. And Jeremy Shank who always takes my vision and turns it into something better than imagined. Lastly I would like to recognize Joanna, Thomas and Zach for their excellent work but also for the laughs and fun along the way.
Additional Comments - Looking forward to whatever comes next!!
Paragon was courteous and professional in very step of this process - from sale to final installation
Sales Solutions - Scott created a solution that fit our budget and exceeded our expectations.
Communication - Kevin followed up daily and kept us informed of project status.
Areas Of Satisfaction - Communication and daily project coordination.
Recognized Excellence - Kevin and Scott were outstanding. Shelley was always helpful and pleasant to work with.
Project Manager Professionalism - I cannot say enough about Les and Kevin!!!
Construction Quality - I am very picky and was pleased with the craftsmanship.
Areas For Improvement - None!
Areas Of Satisfaction - Paragon satisfied or exceeded every expectation.
They exceeded our wildest expectations in the quality and care they took in our project.
Communication - I'd like to give them 10 stars.
Areas Of Satisfaction - Design, work quality, and communication exceeded my expectations.
Recognized Excellence - Kevin and Les were exceptional.
Additional Comments - The quality of professionalism was so good that we're already considering using them for our next project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Paragon Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys