Areas For Improvement - They did not fall short of any expectations.
Areas Of Satisfaction - They met or exceeded all expectations.
Current Referrals - I don't have any referrals at this time, but if we do, we will be happy to pass on their name. I have done that once to someone delivering things here. They were having a project done, and I recommend Paragon Construction Company to them.
Recognized Excellence - I would like to recognize Scott and Steve for exceptional service. Scott was our project manager and Steve was coordinating logistics from the office.
Additional Comments - We had a very good experience. We have used Paragon Construction Company for 2 projects and plan to use them in the future.
Paragon is very thorough from initial consultation through the finishing touches of their work.
Concern For Needs - Jeremy asks critical questions to make sure he discusses and documents exactly what it is we are trying to achieve.
Sales Solutions - Upon hearing our project ideas, Jeremy presents options that we are not necessarily aware of that have worked well for others in addition to some things we may have specifically asked about.
Follow Up - Communication has been a strong component of Jeremy’s work with us.
Professional & Organized - Definitely!
Project Manager Professionalism - Zach was a considerate, knowledgeable and efficient project manager in every way.
Installation Crew Professionalism - The crew was awesome! They always had a game plan and talked to me about it upon arrival and departure, but were also flexible when necessary.
Construction Quality - Great!
Clean & Safe - Great!
Areas For Improvement - I can not think of any. None.
Areas Of Satisfaction - Communication exceeded my expectations throughout the project.
Current Referrals - Yes, Paragon Construction Company gave me phamplets to give to folks, and two people have already taken them. One is deciding and one has already called.
Recognized Excellence - Kevin, Scott Faison, and Kevin's crew all did a really good job.
Additional Comments - I think they are an excellent company to work with because of their communication skills and their desire to please the customer. They are professional when coming on site to do the work. I have had two projects done on my house and one for a neighbor, so I feel good about recommending them because they are good at what they do.
Areas Of Satisfaction - Extremely good communication throughout the process. The craftsmanship was very well done and Scott and Zach handled everything needed with the manufacturer.
Recognized Excellence - The entire team was phenomenal. We really appreciated the communication throughout the process and the installation was smooth and very well done.
Excellent experience from beginning to end, On time daily, attention to detail, great communication and outstanding workmanship!
Will definitely use them again!
Areas Of Satisfaction - Paragon exceeded all our expectations. The crew was amazing. Special thanks to Zach, Johanna, Thomas and Horhes. Not only do they have a great skill set they also enjoy what they do and it shows. I highly recommend them! It was a pleasure doing business from beginning to end.
Recognized Excellence - Everyone we worked with. Stephen, Shelley, Scott, Zach, Johanna, Thomas and Horhes.
I will definitely recommend Paragon to family and friends who are contemplating home improvement projects
Follow Up - Scott was absolutely wonderful throughout the process. Even as we waivered back and forth on the scope of the project and fitting it into our budget, he was very patient with us.
Schedule - The construction started even sooner than was anticipated--which was wonderful.
Project Manager Professionalism - Any concerns I had the Project Manager and his assistant addressed them right away to my satisfaction.
Communication - The communication was great. I received daily updates online along with pictures. Also received communications through email, phone calls and text. I was never in the dark about what was going on. I always knew what to expect the next day.
Installation Crew Professionalism - The crew was so professional. Each day they came and did their work without any inconvenience to me. I barely knew they were there working except for the expected noises of construction. When they left each day the area was not left in disarray. I work from home and there were very minimum interruptions.
Clean & Safe - The area was never left in disarray and was kept safe. We were able to move around the area safely
Value - I am delighted with the results and am contemplating other projects with Paragon
Areas For Improvement - Paragon exceeded my expectations. I have heard many horror stories about some construction companies from others in the past. I hoped that I would receive the results promised in the agreement and it far exceeded my expectations.
Areas Of Satisfaction - Customer Service and workmanship. The screened porch addition looks like it has always been a part of the house.
Additional Comments - Everyone was so accommodating and so easy to work with.
Yes, I would recommend Paragon to anyone interested in having home improvements done. Paragon represents value and I trust in their work. My bathrooms are fabulous.
Concern For Needs - I think Jeremy did a thorough assessment of our needs.
Professional & Organized - Paragon was professional and organized. BuilderNet kept me up to date on the project timeline and what was being done daily.
Schedule - I was able to keep abreast of the timeline through BuilderNet. The project was finished on time as scheduled.
Project Manager Professionalism - Zach was awesome. He stopped by most days to see how the work was going and always called to let me know about any last minute schedule changes.
Communication - Zach always called to update me on the daily work being done or to let me know about any schedule changes.
Installation Crew Professionalism - Everyone was very professional. The sub-contractors used were very respectful of time and space.
Construction Quality - The workers were all very skilled in their crafts and provided quality results.
Clean & Safe - The job site was kept clean and safe.
Value - I love my bathrooms! The money invested was well worth the outcome.
Areas Of Satisfaction - Really, Paragon exceeded all of my expectations from beginning to end. The quality of the work done was exceptional.
Recognized Excellence - I would like to give kudos to Zach. He managed the process and ensured that we were always satisfied with the work being done.
Additional Comments - Jeremy, I will reach out in the Spring to schedule a time to discuss the downstairs bathroom! Thank you so much.
Areas For Improvement - There was some confusion getting the railings installed, but nothing major.
Areas Of Satisfaction - Paragon Construction Company was very helpful. It was nice to have someone come and get things done.
Recognized Excellence - Scott was wonderful. Andrew was the lead on the installation crew, he was very friendly and helpful.
Areas For Improvement - Not properly applying safety features on material left on street for multiple days.
Areas Of Satisfaction - Workers were hardworking and professional. Communication with office was excellent. I was kept up to date allthrough the process.
Work is high quality; staff & tradesmen are knowledgeable and responsive to questions; good communication of progress on a daily basis.
Installation Crew Professionalism - Crew was professional and happy to answer questions as the work progressed.
Construction Quality - We are very satisfied with the workmanship and how the project turned out.
Recognized Excellence - Our work crew were all very good but especially Kevin Fournier.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Paragon Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys