COVID-19...Paragon's Responsibility to You
We remain fully operational and continue to meet with current and prospective clients through a variety of mediums. On Monday, March 23rd, we were designated an Essential Business by the Commonwealth of Virginia. We remain open for business, ready to serve you with the same dedication, craftsmanship and service excellence you expect and deserve.
We have implemented safety protocols for our Design Center and Your Home - ensuring the safety of our customers, our team and our partners.
Our Design Center...we are open to our customers by appointment only, outside vendors and delivery personnel are not permitted, and we are disinfecting each day. We have signage posted at all of our entrances regarding our protocols and what to do if you are sick (including not entering our design center).
Your Home... While your Paragon Project Manager will be reviewing with you specific measures we are taking for your project, our general procedure is as follows:
Post Paragon's Protocols at the exterior of you Home where we are working or at our primary entrance to your Home.
Provide and Wear personal protective equipment (e.g. body suites, such as Tyvek suits, shoe covers, masks and gloves) that our team and partners will be wearing while working in your Home or on/with any finished surfaces on the exterior (e.g. related to decks, porches, sunrooms, railings).
For interior projects, continue to utilize and expand the use of floor protection, plastic Zip walls and our BuildClean HEPA air filtration system.
Clean and Disinfect at the end of each day - following CDC Guidelines for Cleaning & Disinfecting, we will clean and disinfect where we enter and/or where we are working on finished surfaces at your home.
Our Vehicles and Trailers...following CDC Guidelines for Cleaning & Disinfecting, we will clean and disinfect our tools, our vehicles and trailers at the end of each day.
Now more than ever, your health, your safety and your concerns are our top priority.
If you are a Paragon Customer and have specific questions about your project, please contact your Customer Advisor or any member of our Team at (804) 744-8480.
Paragon Salesperson, Jeremy, is knowledgeable, explains projects well, ensures that he understands what we, the customer wants, and provides pros and cons of different materials that can be used on the project. They stick to their timeframes and build in inclement weather days when developing their overall timelines. Their pricing is slightly higher than competitors, but with the individualized attention to detail and customer satisfaction, we always choose them over competitors.
Paragon from start to finish was one of the best experiences we have had with a contractor. The responsiveness in coming out to look at the job was very fast and the estimator was very knowledgeable. The team that di our work were very professional, neat and understood what the work was to be performed. The project manager continually followed to keep us informed of the progress. We have been very impressed with the results of their work.
I obtained several estimates for my screened porch addition. I chose Paragon Construction based on price, customer reviews, and most of all, their creative solution to a design challenge involving the location of existing windows and doors. The construction process went smoothly; the crew was very professional and I was kept appropriately informed. I am happy with the finished project and would definitely use Paragon again.
Paragon has been the only company I will trust with my home. From the first experience with them in 2008 (Hardiplank siding, new roof & windows), Paragon has proven to be a very ethical company with great employees possessing sound technical skills. I have been very impressed with Jeremy's level of knowledge of building codes as well as aesthetic considerations. He also is gifted in hiring some great employees.
There was Kevin, Les, the project manager, and the other young man. They did an outstanding job. They did such a great job. I've been in the military for twenty five years. We deal with customer service, professionalism, attention to detail, integrity--everything you want to say about a person. They were awesome. They kept my wife informed from the beginning of the project to the very end. Even at the end of the project, Les called to say, 'Merry Christmas to you and your family; if you need anything, let me know.'
Areas For Improvement - none
Areas Of Satisfaction - Paragon consistently met or exceeded our expectations both with its professionalism and quality of work and service.
Current Referrals - I have already referred friends, who have scheduled to meet with Scott
Recognized Excellence - Before heading home after a long day of work, Jeremy was frequently seen circling our house at dusk, picking up nails to protect the feet of our dogs. This sort of service transitions into friendship.
Additional Comments - Thank you, Paragon
Schedule - Apart from bad weather, nothing could take Paragon off course :-) Thanks Les!
Construction Quality - Sturdy new structure that has the appearance that it has always been a part of the house.
Areas Of Satisfaction - Difficulty to say...from the first consultation to the completion of the job...all exceeded!
Yes I will!. Haven worked with numerous contractors for various projects, I can testify that this has been the most pleasant experience that I have ever had. Because of the pandemic there were several issues that had to be addressed with material deliver and quality but the project was still completed on time and the quality of work exceptional. I believe the key to this project’s success was the communication from Parargon and tracking of everything in Buildertrend
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Paragon Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys