Yes I will!. Haven worked with numerous contractors for various projects, I can testify that this has been the most pleasant experience that I have ever had. Because of the pandemic there were several issues that had to be addressed with material deliver and quality but the project was still completed on time and the quality of work exceptional. I believe the key to this project’s success was the communication from Parargon and tracking of everything in Buildertrend
Timing couldn't have been worse for our project, and while I can't hold Paragon responsible for all the trouble we had getting the porches on our home replaced in a timely manner, things could have gone more smoothly if all materials for the job had been secured before the first day or work. The tools for communicating with Paragon were very easy to use and they were very responsive to our concerns. Because of material-access issues, Paragon had to use two separate teams on the project. Once everyone was on the same page, things went well enough.
The work was very professional, staff excellent and very helpful. Would recommend without hesitation, in fact I have more home improvements to do, and I will be calling them. Excellent company!!!!
Areas For Improvement - None, exceeded my high standards,
Recognized Excellence - Les, Kevin, Scott, Shelly and Susan. Keep up the EXCELLENT work!!!!! It is greatly Appreciated!!!!!
Paragon Construction Company's installation team was very professional. They came in and sealed off the area to work in from the rest of the house. The impact was the job for us was well maintained.
Areas For Improvement - There were no areas when Paragon Construction Company fell short of my expectations. They did a good job all the way around.
Areas Of Satisfaction - I was most satisfied with the installation team. They were great. They came in and took extra precautions because of COVID-19. They were plastic suits and were putting up plastic for the job. They were very courteous about the issues or concerns the customers had.
Recognized Excellence - The whole team was good and they all did a great job.
Very professional and high quality firm. Everyone at Paragon that we dealt with was courteous and very knowledgeable as they helped guide us through the process of adding on a sizable bathroom addition. Every detail was considered and there were a lot of details. We had a vision and with Paragon's expertise that vision was realized as the final product looks amazing! This firm may not be the cheapest in town; however, if you want professional high quality work where attention to detail is paramount you can't go wrong with Paragon.
Areas Of Satisfaction - First and foremost the People! Everyone we worked and interacted with at Paragon was a joy. Joann, Les, and Zach were aces when it came to doing the work - you guys are the cogs that turn the wheels.The project management and communications - from the people to the tool Buildertrend, was top notch. We always knew what was happening and when so we never felt blindfolded and ear plugged in the dark. This is so much a very good thing.Attention to detail - without this, the project does not go smoothly and the entire process is nothing but a headache and I don't know about you but I hate headaches. Well done and Three Cheers!!
Current Referrals - Have recommend Paragon to at least 3 friends (sorry we just don't have many more than that), one of which is in active discussions for an addition and remodel work.
Recognized Excellence - While is was a pleasure working with everyone at Paragon all of whom could be named here - our nod goes to Joann. In our opinion, she earned a sizable bonus, if not a partnership in the company, for her exceptional work on our addition (and let's not forget the front door!)
We worked with Paragon to plan and build our Sunroom. It was an easy and comfortable journey from the beginning to the end. The office staff, the work crew and the company all were a delight to work with even in these strange times of Covid19. We can't say enough nice things about the journey with this company. They deserve a great deal more than 5 stars.Thank you Paragon as we sit and enjoy our sunroom!
We had initially contracted with another company to build our deck. What a mistake that was as the contractor disappeared on us. After a year of waiting for this previous contractor, Paragon came to the rescue and built a beautiful deck for us. The project has been completed for several weeks now and we have spent almost every nice day on the deck. The team was amazing throughout the whole project!!
Sales Solutions - Scott truly listened to our needs. We had provided him with a good idea of what we are looking to build but also shared some concerns of the possibility of crowded space in the backyard. He came up with a design that eliminated our concern and it turned out to be beautiful!
Project Manager Professionalism - Les was exceptional!! We hope to work with him again.
Clean & Safe - The team was very considerate and made sure our dog and child were safe in the backyard, while the project was going on.
Areas Of Satisfaction - Listening to our needs and not making assumptions and decisions on our behalf. They listened to our product and gave us beyond our expectation!
Recognized Excellence - Les, our project manager. We felt like a family member was managing our project. In addition, Scott was wonderful with communication and consulting on design with us. We had worked with Scott before on another large project and were truly happy to work with him again on this project.
I was very impressed, they were very professional and the crew could not have been nicer.
Areas Of Satisfaction - They were very professional.
Recognized Excellence - Kevin, Shawn and Todd were very professional and did a good job with the installing.
Areas Of Satisfaction - Everything from the project estimate through completion was very well managed and organized. Love the online tool, as well.
Recognized Excellence - Scott FaisonZach PaulEveryone at Paragon is always so kind and helpful - from the office staff to the installation crew!
Additional Comments - This is my second project with Paragon and, like the first, I am beyond satisfied. The product quality, workmanship and attention to detail are exceptional. I'll never go to anyone else for my future projects!
Scott was easy to work with, thorough, and very knowledgeable. Zach and his crew were professional, friendly, and do great work. They completed the project 2 weeks ahead of the scheduled time, which was a plus. Start to finish, we are very pleased with Paragon and the shutters and 3 entry doors they replaced.
Recognized Excellence - Scott, Zach, and several crew members were exceptional, during the main jobs and follow-ups. Very friendly, competent, efficient, and knowledgeable.
Areas Of Satisfaction - carpentry skills of staff. worked out nice details and execution for porch and other items
Recognized Excellence - Kevin - good carpentry leadLes - good project management and communication. understood our needs on certain details, etc.
Value - Not sure if the cost is comparable to other suppliers. However, we are extremely satisfied with the results and would definitely recommend Paragon to others!
Areas Of Satisfaction - Professionalism of everyone we came in contact with at Paragon.
Recognized Excellence - The two gentleman that did the installation were very conscientious. Clean up was minimal and interior touch up work was essentially non-existent. They were fantastic!
Working with Paragon Construction has been a pleasure. Their communication, workmanship, and team members are above and beyond. From the beginning to the end of our project- it was so easy. We always knew everything that was happening - there were never any surprises. The communication tool is great. We received pictures and updates daily. We would highly recommend Paragon Construction.
Areas Of Satisfaction - Everything. From initial contact to the end of our project was seamless. We trusted their advice and use of materials and are beyond pleased with the finished product.
Recognized Excellence - Scott was very helpful and we look forward to working with him again on future projects at our house. I don't remember all the names of the guys who came to work on the porch- but they were all super friendly. Everything was always picked up at the end of the day and they did a great job.
Schedule - In construction projects changes always happen. You should expect them. When they happened with us they always had an alternative plan and communicated why. We were never left to wonder what was going on.
Areas Of Satisfaction - We have had other contractors do work for us. This is the second time we have used Paragon Construction for a home improvement project. Each time, there was never a hard sell approach. Each time the project was explained as to what would be involved a time line, and what to expect. Each time those expectations were met. The time and suggestions Jeremy spent in explaining and planning the project were extremely beneficial. Taking us to the vendors to see and pick out items were also very helpful. Zack, the project manager and crew were extremely helpful and adjusted to any changes that occurred. They also worked well together in a very professional way. Zach kept us informed as to how the project was proceeding and when the schedule changed, he let us know why and had a plan to keep the project proceeding. I never had to contact them concerning the status of the project. They were always in front of the situation and informed us. Zach, did an excellent job inspecting the work. If there was something he was concerned with, he had it corrected. There were only a couple of items to correct, but he made sure it was to the standards Paragon expects. It was like they were working on their own house. Also, in speaking with the sub-contractors that were used, (many who have been working with Paragon for an extended time), they all mentioned that they enjoyed working with Paragon.
Current Referrals - I have already recommend some.
Recognized Excellence - Would like to recognize Jeremy, Susan, Zack, Joanne, John and the subcontractors for their exceptional work throughout our project.
Additional Comments - This is our second project with Paragon. The standards, organization, quality of workmanship, attention to detail that this company does is outstanding. The value that this organization brings is exceptional. You get what you pay for! That is why we no longer shop our home improvement projects. We use Paragon!
Professional & Organized - We were very happy with Paragon throughout the entire process
Areas For Improvement - No shortcomings
Areas Of Satisfaction - Professional and courteous throughout the process.
Recognized Excellence - We were very happy with everyone on the project
Value - I thought the project was a bit to pricey. I do like the finish project.
Areas Of Satisfaction - I am very pleased with the finish project. The project took less time than I thought it would take.
Current Referrals - My neighbors talked and asked for cards from your employees.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Paragon Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys