Areas Of Satisfaction

Areas Of Satisfaction - very happy with new windows, door, exterior and interior trim out

Additional Comments

Additional Comments - After completing two projects for my home, the Paragon team understands the phasing that I came up with for the other follow-on projects. This is invaluable when attempting to renovate most every section of a home, but having to do it in phases because of the costs of labor and materials. I'm looking forward to completing the exterior portion in the next two years and then working on the interior projects (bathrooms, kitchen) with the team!

Several months ago we reached out to Paragon Construction while researching ways to renovate our backyard space. We knew we wanted to replace our aging deck that went unused and we wanted to fence in our back yard for our new puppy, but we weren’t sure what that should look like. We met with Scott at Paragon Construction and he listened carefully to what we wanted and walked our home with us. A short time later he delivered a plan for us that was exactly what we were looking for. We moved forward with Paragon Construction for the project and couldn’t be happier.

We have received white glove service every step of the way. Every member of their team has conducted themselves with the utmost professionalism and had a unified goal to exceed our expectations. This was a substantial project that took seven weeks to complete. Every single day was meticulously planned out and executed with precision by our Project Manager Les and the Project Supervisor Kevin. I can’t say enough about how wonderful these two were. They made sure that every question was answered and progress was clearly communicated daily with photos.

In addition to the outstanding service, Paragon delivered a incredible level of quality that is obvious to all who have visited our home since the completion. The construction team took great care in treating our home as if it were their own. The level of quality and craftsmanship far surpasses anything we’ve experienced with any other contractor.

We couldn’t be happier with our experience with Paragon Construction. The entire team has made every effort to ensure that we were well taken care and that we would absolutely love our renovated outdoor space. We will definitely be working with them for any future projects.

Thank you to Scott, Les, Kevin, Josue, Andrew, Will, Alfredo, Shelley and the rest of the team at Paragon. You’re combined efforts has truly transformed our home.

Concern For Needs

Concern For Needs - Scott was incredible. He carefully listened to what we were looking for and expertly provided a design that was everything we wanted but didn't know how to describe.

Sales Solutions

Sales Solutions - Scott's designs were thoughtful, detailed and exceeded all expectations.

Follow Up

Follow Up - Scott was provided expert service and ensured all of our questions were addressed.

Schedule

Schedule - The schedule was detailed and accurate. For such a large project I expected some deviations from the schedule but there was almost none. An incredible compliment to both the planning, coordination as well as execution from the installation team.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were outstanding. The communication was thorough and consistent. Every question was answered quickly and every detail was carefully considered.

Communication

Communication - The communication was incredible detailed and consistent.

Installation Crew Professionalism

Installation Crew Professionalism - We can't say enough nice things about the entire crew. Everyone was incredible professional and considerate. We appreciate every member of the team who worked in extremely hot conditions to complete transform our backyard space.

Construction Quality

Construction Quality - We have already received several compliments on the quality of the work done by the team.

Clean & Safe

Clean & Safe - The construction team took great care to ensure that the job site remained well organized and clean throughout the entire 7 week project.

Value

Value - Paragon does charge a premium for their service, but they absolutely deliver a premium product and experience.

Areas Of Satisfaction

Areas Of Satisfaction - Our experience with Paragon Construction has exceeded all exceptions. The following areas were of particular note. * Design * Attention to detail * White glove service * Quality and craftsmanship * On site cleanliness and professionalism * Incredible communication and followup

Recognized Excellence

Recognized Excellence - The entire team was phenomenal and should be recognized. Everyone treated us with incredible care and ensured we had the best experience possible. Scott, Les, Kevin, Josue, Andrew, Will, Alfredo and Shelley were all fantastic.

Always refer friends to Paragon Construction and recommend without hesitation.

Joanna and her team were always prompt and professional. We looked forward to their arrival everytime. She was always courteous and explained what they did and plans moving forward. Paragons builder trend app was helpful with additional communication. The entire Paragon team made our experience a pleasant one. We will definitely be contacting them for future projects on our home!

I have already recommended Paragon Construction Company to a neighbor.
Jermey Shank, the owner and president, is extremely trustworthy. He demonstrated integrity and cares about his customers. His experience was shown throughout the entire project, and we found the suggestions that he made to be very beneficial!

Areas For Improvement

Areas For Improvement - One area I failed to mention to Jermey when I spoke with him last week where I thought they could improve is that I periodically found job debris on the driveway, which I had to pick up, especially nails. I did bring that to the attention of the project manager, Zach Paul. I think they should do a metallic sweep, using a magnet. They should do that for any project because I also found a razor blade. I have a pet, and we drive our cars on the driveway. Fortunately, we didn't have any punctured tires, and my dog didn't find anything that we know of. I know they are always looking for areas to improve, so that is one area.

Areas Of Satisfaction

Areas Of Satisfaction - With respect to the project manager, Zach Paul, I found him to go beyond what was expected. His communication was excellent, he was definitely concerned and wanted to make sure we were happy. I told Jermey when I met with him that I thought Zach did a phenomenal job and is an outstanding employee. Overall, the project exceeded our expectations. We are just thrilled with how things went, which I think is attribute to the planning upfront that Jermey did along with Shelley in the office when we went and picked out materials, talked about the project, and reviewed what we had in mind. He offered suggestions that we hadn't thought of, so the preplanning and project design that they did as a part of the project was something that we did not expect and made the project go very well.

Current Referrals

Current Referrals - I mentioned my neighbor to Jermey and Zach and passed their contact information along to them. They are planning to stop by and look at the workmanship that they did.

Recognized Excellence

Recognized Excellence - I would like to recognize Zach Paul for his exceptional service. Also, I would like to give a shout out to Shelley in the office!

Extremely customer focused and easy to work with.

Professional & Organized

Professional & Organized - They used special software that keeps everyone on the same page and the communication is excellent. They clean up every day they are there. Just wonderful!

Clean & Safe

Clean & Safe - They cleaned up every day.

Areas Of Satisfaction

Areas Of Satisfaction - Their attention to detail exceeded my expectations. We had a little problem with one of the counter top things, and they picked up on things that we did not notice, Joanna was outstanding.

Current Referrals

Current Referrals - We are telling people how satisfied we are and if any of our friends are interested in renovation they will contact Paragon.

Recognized Excellence

Recognized Excellence - We want to recognize Jeremy Shank, Shelly, Zach Paul, Joanna, John, and Chris for their exceptional service.

Additional Comments

Additional Comments - It was a very positive experience, and they completed the project in a very reasonable amount of time. They are excellent at keeping the project on schedule and track. They want the client to be satisfied with the finished result, and they will stop at nothing to make that happen. Furthermore, they were very patient with people who have difficulty in making decision.

We are very satisfied with Paragon Construction and recommend to anyone exploring home improvements to discuss their wishes with Paragon.

Concern For Needs

Concern For Needs - Scott listened to our wishes and provided excellent solutions.

Sales Solutions

Sales Solutions - All along the process when we recognized we wanted a change, Scott recommended high quality solutions.

Project Manager Professionalism

Project Manager Professionalism - Les Long was very professional and courteous especially when explaining recommendations for the project. We had a concern about rain water flow, he worked with his crew corrected this concern.

Communication

Communication - Paragon kept us updated daily on the project process.

Construction Quality

Construction Quality - We are very satisfied with the quality of materials and workmanship.

Clean & Safe

Clean & Safe - At the end of each day, the job site was cleaned, organized and safe.

Value

Value - We received excellent value for our money.

Areas For Improvement

Areas For Improvement - Paragon met and exceded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon exceeded all expectations. We are very satisfied.

Current Referrals

Current Referrals - Not at this time, but the neighbors are impressed.

Recognized Excellence

Recognized Excellence - Is there anyone? How about the entire staff at Paragon. All provided excellent service.

I found Paragon Construction to be very responsive, and very in tune to mine and my wife's needs, and what we wanted to get done. They were very flexible with the design, and listened to us. The quality is phenomenal.

Schedule

Schedule - With these projects, at any point in time there can be a delay. Anytime that happened, they were very responsive to let us know what was going on. There was never an unexplained gap of time. They kept me informed.

Construction Quality

Construction Quality - I would give them a 5 plus.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the flexibility of the designs they come up with. They never say we will do this, they redid the surfacing on my deck. We had three proposals with the details and cost. That allowed me to see the pros and cons. That gave me a tremendous amount of information to make a decision that I am comfortable with.

Current Referrals

Current Referrals - My neighbor had their kitchen redone based on a recommendation. I have recommended you to another friend as well.

Recognized Excellence

Recognized Excellence - The team that did the work was such a good team. Joanna is superb, she is on top of everything. She is professional, and I think she is absolutely great. She was excellent. Furthermore, she is the lead and sets the standard, but the entire team is just phenomenal.

Additional Comments

Additional Comments - I highly recommend them. If you have something to do, call and get different proposals. They stand by the work and the quality is fantastic. There are never any surprises.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, the design/engineering and installation exceeded my expectations. They made this addition look like it has always been here and matched the mortar joints, trim, and sight lines. They also made sure certain trim details were prevalent showing their attention to detail.

Current Referrals

Current Referrals - No one specific but our neighbors always working on a project

Recognized Excellence

Recognized Excellence - Les, for his design, engineering, and communications Scott, for his punctual communications Andrew and Josue, for their craftsmanship, attention to detail, and keeping the work site clean and safe.

Areas Of Satisfaction

Areas Of Satisfaction - The company was well organized and very professional . They did nice work.

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish, everyone at Paragon provided exceptional service with a focus on detail craftsmanship and communication that exceeded our expectations for our renovation.

Recognized Excellence

Recognized Excellence - The whole team did an excellent job.

Paragon Construction Company did an awesome job on my home!

Excellent workmanship and customer focus

I am pleased with my experiences with Paragon Construction Company. I will recommend this company to others. The jobs that the company completed at my home in 2023 and recently received positive compliments from neighbors and family. Their professionalism and completed jobs speak boldly for them.

Great experience! Would definitely recommend to a friend.

Based on our experience, we will recommend Paragon to anyone who needs the types of services they provide.

Concern For Needs

Concern For Needs - Absolutely understood our needs.

Follow Up

Follow Up - Scott and everyone else were responsive to our inquiries.

Professional & Organized

Professional & Organized - Very organized.

Schedule

Schedule - We were given a schedule. Deliveries of materials, etc. adhered to the schedule.

Project Manager Professionalism

Project Manager Professionalism - They used their expertise to identify problems (e.g., damaged sheathing) and developed appropriate solutions.

Communication

Communication - We received regular updates and were given access to Builder Trend for our account where we could check in.

Installation Crew Professionalism

Installation Crew Professionalism - Crews arrived on time and worked hard and long. The crew lead kept a list of things to be done in a particular sequence. They coordinated their work like a well-rehearsed ballet (without the tutus).

Construction Quality

Construction Quality - Extremely satisfied! Our new windows and siding are top quality. They transformed our house.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations in any area.

Areas Of Satisfaction

Areas Of Satisfaction - During the sales process, they showed us and provided thorough explanations of the best products and did not engage in upselling or pressure games. Communication was very good. They were responsive to all of our questions. The window, siding, painting and gutter crews were talented, experienced professionals who were clearly not willing to sacrifice quality for speed. They did not rush to get the job done. They took their time and did everything right. We appreciated that someone on each crew took photos of the progress each day and provided them to us on Builder Trend.

Recognized Excellence

Recognized Excellence - It would be difficult to select one individual. Everyone with whom we worked in the office and on site provided excellent service throughout the process.

Additional Comments

Additional Comments - In conversations with various members of the crews, we heard over and over again that they liked Paragon in terms of how the company operates. They stressed and appreciated that Paragon believes in doing quality work with quality products, which produces happy customers. We agree.

I am pleased with this organizations work ethic, vetting of customer needs process, attention to detail in their building techniques, and follow through. I am nothing but satisfied!!!
Definitely WILL recommend!!

Paragon will make sure you are completely satisfied with your finished project.

Paragon Construction Company was fantastic. They were consistently professional and attentive and we are satisfied with the outcome.

Areas For Improvement

Areas For Improvement - You guys didn’t fall short during the family room/ bathroom remodel. If at all possible, the contractors need to clean the area that they pass through as well as the room that they worked in.

Areas Of Satisfaction

Areas Of Satisfaction - Communication for updates/ schedule change etc. are done in a timely matter.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - All of you guys are exceptional, it’s hard to choose,

The work was performed top notch! The entire team was professional. Would hire Paragon for my next remodel.

Did a great job. Smooth communication throughout the whole project.

I would highly recommend Paragon Construction for any interior or exterior project. My project was an exterior project, but a friend of mine used them for an interior project and she highly recommend them to me. They are more expensive than other companies, but once they started my project, they worked diligently until it was completed. There was no time they didn’t show up for days and come really late and leave early like some companies out there do.

Concern For Needs

Concern For Needs - Scott listened to my thoughts on what I wanted to do and asked questions to better understand my wants.

Sales Solutions

Sales Solutions - Scott was very thorough. He gave me his thoughts on what should be done and showed me pictures so I could see different options and what they looked like. Since I don’t have a huge understanding of construction, he very happily answered my many questions and was very patient with me.

Follow Up

Follow Up - Scott kept me fully informed on next stops and following up on paperwork, etc.

Professional & Organized

Professional & Organized - Paragon Construction was extremely professional and organized from day one to the last day. The portal they use which access is given to their clients for their project is a wonderful tool for communication. It shows where they are at every step of the way, shows pictures of their progress and you can send messages to them.

Project Manager Professionalism

Project Manager Professionalism - The PM was very professional and courteous. He also had no issues with answering all of my questions and returning my messages in a timely manner.

Communication

Communication - Paragon Construction’s communication skills are excellent,

Installation Crew Professionalism

Installation Crew Professionalism - All of the crew was very professional and organized and very nice to deal with.

Clean & Safe

Clean & Safe - Yes, they cleaned up every day before leaving and protected the area.

Areas For Improvement

Areas For Improvement - There was a mishap during the construction of the extended roof. It rained overnight and the water came in through my bedroom ceiling. I would suggest when constructing a roof, covering the roof with a tarp, even though rain might not be predicted, as a precautionary measure.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, punctuality, friendliness, work ethic, professionalism.

Recognized Excellence

Recognized Excellence - Scott Faison and Kevin Fournier

We have already recommended Paragon to several people. Their staff and sub-contractors were excellent to work with.

Concern For Needs

Concern For Needs - Jeremy did a great job of guiding us in our decisions.

Sales Solutions

Sales Solutions - When we got our quote, we needed to modify so that the cost fit our budget. Jeremy was great at helping us decide where we could make changes to get the cost within our range.

Professional & Organized

Professional & Organized - Everyone we had contact with were wonderful, friendly and highly qualified.

Schedule

Schedule - Even with several problems, Zach kept us on schedule and got the work done as promised.

Project Manager Professionalism

Project Manager Professionalism - Zach is an excellent project manager!

Installation Crew Professionalism

Installation Crew Professionalism - Joanna, John and all the workers were very careful to treat our home as if it were theirs.

Recognized Excellence

Recognized Excellence - No - because EVERYONE - including office staff - were equally excellent. So shout out to all of them!

Areas For Improvement

Areas For Improvement - They did everything that we wanted them to do.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded all of my expectations. They were all super polite and finished the project faster than the original schedule. They did a great job.

Current Referrals

Current Referrals - We have given our neighbor Scott's contact information and business card.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott, Les, the general contractor, and Kevin, who was on site every day, for their exceptional service. Kevin was there super early, and he was super nice to me, my wife, and my kids. He took care of the property really well, the materials, and made sure that we were able to get in and out of the driveway. With everything that was going on, it was really good. Les and Kevin did a great job. Scott was phenomenal. Everyone was super knowledgeable.

Additional Comments

Additional Comments - The builder app that they use is awesome. They are super communicative. Their communication was great. Everything that they said they were going to do on the builder app, they did. The payment was super easy. The app made everyone's life a lot easier. It was pretty good.