We would certainly recommend Paragon to a friend. From the initial conversation to the final walk-through, the Paragon team was excellent to work with. Communication was constant and always kept us updated on the status of the project. We are thrilled with how everything turned out and can't wait for the next project.

We were really pleased with the work Paragon has done. This is the second project that we have done from them. They make the process as seamless and painless as possible.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, they met my expectations. Scott exceeded my expectations. He was helpful in the planning process. I have a hard time visualizing what something looks like, and planning stuff is hard for me. He really pulled together a visual representation based on our needs and ideas in a way that I couldn't have done without him.

Recognized Excellence

Recognized Excellence - I was pleased with everyone at Paragon. I worked closely with Scott, so I can speak mostly about him. However, all the workers who came were professional and did excellent quality work.

From working with us on our initial thoughts to turn them into computer-based images (go Scott!), to generating the comprehensive build schedule and cost (go Les!), to turning your thoughts into a reality (go Kevin!), we couldn't be happier with the Paragon team! They transformed the front of our house!

Project Manager Professionalism

Project Manager Professionalism - Kevin and Les were top notch! We could not be happier with their communication and responsiveness to our requests!

Communication

Communication - Scott, Kevin, and Les were outstanding! We could not be happier with their almost daily communication.

Construction Quality

Construction Quality - We continue to get high praise from everyone who visits our home regarding the new front porch!

Value

Value - I'd be lying if I didn't wish it cost less, but then I don't believe we'll ever have to worry about any of the workmanship holding up over the years!

Areas For Improvement

Areas For Improvement - None!!

Areas Of Satisfaction

Areas Of Satisfaction - taking the computer-based images that Scott did and turning them into a reality! The new porch and blending of its roof into the existing roof has changed the entire look of the house!

Recognized Excellence

Recognized Excellence - Definitely Scott and Kevin!! Kevin is a great communicator and has a good eye for what works and what doesn't work.

Most definitely! From the initial meeting throughout the term of the project, all of the Paragon staff and contractors were professional, courteous and friendly. We would highly recommend to a friend, or anyone else for that matter.

Concern For Needs

Concern For Needs - Jeremy and Steven were always available to answer, or research any questions.

Sales Solutions

Sales Solutions - Yes, through their experience, Jeremy or Steven were able to propose various ideas/solutions for our project. They really worked with us as a "team."

Follow Up

Follow Up - We have never worked with any other contractors that were so thoughtful and who responded immediately!

Professional & Organized

Professional & Organized - WIth the use of BuilderTrend, we were always kept up to date with current work progress and future scheduled work. There were no surprises and all work completed on time.

Schedule

Schedule - See comment response to Question #5.

Project Manager Professionalism

Project Manager Professionalism - Yes! Zack was professional, courteous, and went above and beyond our expectations.

Communication

Communication - See comment response to Question #5. Also, in addition to use of BuilderTrend, we could always call and talk to Jeremy, Steven, or Zack.

Installation Crew Professionalism

Installation Crew Professionalism - All the install crews were professional, showed up on time, and treated our home with respect.

Construction Quality

Construction Quality - The quality of materials and workmanship exceeded our expectations.

Clean & Safe

Clean & Safe - At the end of each workday the crew cleaned up and left the site as clean as possible. Very pleased!

Value

Value - Initially, I thought the price was high but after going through the process and seeing everything involved (planning stage, computer graphics, selection process, plumbing, drywall, electric, tiling, flooring, etc...) and enjoying the final outcome, I definately believe it was a fair value for our money.

Areas For Improvement

Areas For Improvement - We did have a slight issue with some of the painting; however, when having our final meeting with Jeremy and Steven, they were more than willing to make sure we were 100% happy with the final product and have agreed to have the contractor return to touch up. We were thrilled - this is exactly what a top-notch company should do.

Areas Of Satisfaction

Areas Of Satisfaction - I know this sounds to good to be true, but everything! We had a bathroom glass-block window removed and a smaller casement window installed. I could not believe the difference inside, and especially, outside. They were able to match up the siding perfectly.

Current Referrals

Current Referrals - After showing our friends, there are several interested. Along with some neighbor friends.

Recognized Excellence

Recognized Excellence - Jeremy, Steven, Zack, and Joanne. We have never dealt with such an incredible team

Additional Comments

Additional Comments - Our only complaint is that we wish we could have done it sooner! We absolutely love the finished product!!

The crew is very courteous and professional. They were very respectful of our home and always cleaned up when they were finished for the day, leaving the job site as they found it. It seemed to me that they treated the project like they would their own home.

Project Manager Professionalism

Project Manager Professionalism - Zach is knowledgeable, kept us informed and readily answered any questions we had.

Installation Crew Professionalism

Installation Crew Professionalism - Jo, Thomas, and John are the best!

Areas For Improvement

Areas For Improvement - They fell short by requiring a log in to the site to get updates. I did not like that it took extra time.

Areas Of Satisfaction

Areas Of Satisfaction - The final product met my expectations. We had to have a problem corrected.

Professional, great quality, creative, full ownership of all work.

Concern For Needs

Concern For Needs - listens clearly and provides strong input

Communication

Communication - in regular communication with appropriate updates

Construction Quality

Construction Quality - offered a wide selection of materials with fill details about each

Areas For Improvement

Areas For Improvement - Yes, this time slots are off at times.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of materials are among the best.

Recognized Excellence

Recognized Excellence - Jeremy and JoeAnn are awesome listeners when I have a concern.

Great company. This is the second time we have used Paragon for large projects for our home. The second time was just as great of an experience as the first. Would definitely reach out to Paragon for any future projects and we have recommended Paragon to many friends and neighbors.

We would definitely recommended Paragon.

Sales Solutions

Sales Solutions - Scott worked with us to understand our needs and propose appropriate options including reusing some existing materials.

Follow Up

Follow Up - Follow up was always timely.

Professional & Organized

Professional & Organized - Very professional and organized. Project management software also facilitated communication/information sharing. We always felt informed/understood the status.

Project Manager Professionalism

Project Manager Professionalism - Scott and Kevin did a great job!

Construction Quality

Construction Quality - Very pleased with the quality of materials and workmanship.

Clean & Safe

Clean & Safe - The team worked safely and the work area was kept clean each day

Areas For Improvement

Areas For Improvement - We identified a few areas that were not according to initial plan or needed some additional attention as the work was completed. All items were quickly and professionally addressed to our satisfaction once identified and discussed.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon worked with us on solutions throughout the project from initial scope definition thru addressing emergent work. Warranty walkthrough and paperwork provided all information in one package.

Recognized Excellence

Recognized Excellence - Scott and Kevin were great to work with. Steven also provided a great first contact experience and follow up.

Additional Comments

Additional Comments - No project is completed without some issues. The paragon team addressed all issues promptly and professionally with appropriate follow up. This, as well as the quality of materials and workmanship, sets Paragon apart and will make us a repeat customer. Thank you Paragon!

Do a great job and wonderful to work with.

Communication

Communication - Shelly and Zack were very helpful and kind. Fun to work with.

Installation Crew Professionalism

Installation Crew Professionalism - Joanna is talanted and AWSOME to work with. I felt very confident things were being completed perfectly. She quickly responded to my questions and made any changes that came up.

Construction Quality

Construction Quality - Delightful company to work with.

Areas Of Satisfaction

Areas Of Satisfaction - I will Continue to use them for any of my renovation needs. They are a great company and I trust their work.

Recognized Excellence

Recognized Excellence - Shelly, Zach, Joanna and Jeramy. It’s a great team.

Areas Of Satisfaction

Areas Of Satisfaction - They met expectations in all area.

Current Referrals

Current Referrals - They are already in touch with who I recommended.

Recognized Excellence

Recognized Excellence - Kevin and Andrew provided exceptional service.

Additional Comments

Additional Comments - We are pleased with our experience.

I am already recommending Paragon Construction Company to family and friends.

Concern For Needs

Concern For Needs - Scott was very accommodating and understanding throughout the process.

Follow Up

Follow Up - Scott was very good at keeping me up to date on what to expect

Professional & Organized

Professional & Organized - I always find Paragon to be very professional.

Communication

Communication - Absolutely. Scott kept me well informed of what to expect in the process.

Areas Of Satisfaction

Areas Of Satisfaction - I am very satisfied with how easy it is to work with Scott and Paragon. Scott shows genuine concern that I was pleased with the work as it progressed which made me feel very confident about the end results.

Recognized Excellence

Recognized Excellence - Scott is so easy to work with and that means so much.

Areas Of Satisfaction

Areas Of Satisfaction - Went above and beyond to resolve issues we had with flooring. When sections of damaged tiles could not be matched Paragon replaced entire floor to insure consistency in color. Replacement was quick and professional and we couldn’t be happier with the results.

Recognized Excellence

Recognized Excellence - Jeremy, Zach, Joanna, Thomas, John, Shelly and Steven were all very professional and helpful in their particular roles in our project.

Paragon Construction were professional during the entire process, from their initial meeting, through completion. Every step of the process was discussed up front, and communication was clear and thorough throughout construction. Their use of Builder Trend software allowed us to follow the various phases, and the team provided daily comments and photos, when appropriate. The whole experience was a delight, as Paragon feels like a family operation, with loyal and accomplished professionals at every level. We'd highly recommend them and would have no hesitation in working with them in the future.

Recognized Excellence

Recognized Excellence - Scott and Kevin both explained everything to my satisfaction and gave helpful suggestions toward my project. Job well done.

Very thorough planning and execution of our project.

Sales Solutions

Sales Solutions - Yes, excellent!!!!

Follow Up

Follow Up - Yes, from day one until after the project was finished.

Schedule

Schedule - Outstanding.

Communication

Communication - Their builder trend software kept us informed of what, when and where the project work happened.

Construction Quality

Construction Quality - Outstanding workmanship.

Clean & Safe

Clean & Safe - Site was cleaned every day and left very neat.

Value

Value - We are extremely satisfied with the finished addition.

Additional Comments

Additional Comments - We certainly are satisfied with our new addition and it was a pleasure working with Paragon Construction.

Installation Crew Professionalism

Installation Crew Professionalism - The installation crew was professional, courteous and very efficient. They got down to business right away and wasted no time. Joanna was great at troubleshooting problems and finding solutions and keeping everything on schedule. We were very impressed.

Clean & Safe

Clean & Safe - The crew was very diligent about cleaning as they went along.

I’ve already recommended Paragon a few times !

Concern For Needs

Concern For Needs - Even at the 11th hour when I realized I needed to make a change on the cabinets, Jeremy accommodated quickly!

Sales Solutions

Sales Solutions - Yes, on more than one occasion. We even used an obscure piece of trim as a light rail in place of what was offered by the cabinet company. Jeremy knows the cabinet modules so well, his brain solves unusual space and need requirements by adjusting what’s offered modularly and custom.

Follow Up

Follow Up - If we had a concern, Jeremy was on the phone that evening working from home to keep the project on track.

Professional & Organized

Professional & Organized - All of Paragon’s staff are courteous, respectful and eager to make the project be a success.

Schedule

Schedule - If there was a hitch with a item that was delayed they adjusted quickly and always communicated when the job would resume and how the schedule would be adjusted.

Project Manager Professionalism

Project Manager Professionalism - Couldn’t say more about Zach! We might adopt him!! Always reachable and always found the answers to our queries.

Construction Quality

Construction Quality - We LOVE our new kitchen.

Use Comments

Use Comments - Rick and Gratia Call

Areas Of Satisfaction

Areas Of Satisfaction - Shelley, Zach, Joann, Shelley, Zach, Joann, Sh

Current Referrals

Current Referrals - I have forwarded your info to very good friend.

Recognized Excellence

Recognized Excellence - Everyone was great. After Jeremy masterminded I have to say Joann was the one who pulled all the piece together for a quality installation. Any concern I had I felt very at ease relating to Zach.

Additional Comments

Additional Comments - Tell customers to close their doors and windows when the porta potty truck makes its pickup!

Areas For Improvement

Areas For Improvement - It was such a specific project. I feel they covered all of their bases through an app on their phone. They did not fall short of our expectations in any way!

Areas Of Satisfaction

Areas Of Satisfaction - The job foreman was spot on and provided feedback daily. The communication was good and beyond what I expected.

Recognized Excellence

Recognized Excellence - They are a great team and good people. Everyone gets along with each other and does their job well and with cheerfulness. The office manager, salesman, and crew were all very professional, and I recommend them all highly.

Additional Comments

Additional Comments - It took a while for the job to be completed, but it's not their fault because they communicated well. They did start the job earlier than we expected, which was awesome.

Areas Of Satisfaction

Areas Of Satisfaction - Their professionalism their quality of work

From start to finish the process was professionally handled.

Installation Crew Professionalism

Installation Crew Professionalism - The crew sent to the house did a wonderful job and answered all questions I had. They could not have done a better job in my opinion.

Additional Comments

Additional Comments - Scott and Joanna made the process from picking out a door to getting the door installed very comfortable. They reflect very well on your business.

Schedule

Schedule - Product availability caused schedule delays out of Paragons control.

Installation Crew Professionalism

Installation Crew Professionalism - Detail oriented in addressing our concerns and reconfirming with us before getting too far into a particular phase of the project.

Areas Of Satisfaction

Areas Of Satisfaction - Never hesitating to address our concerns and being so flexible to change the scope of work on certain items as work progressed.

Kevin and Marvin’s crew installed James Hardie siding on my house in August 2022. It was without a doubt the best contractor installation experience I’ve ever had because:• They follow James Hardie installation best practices• The crew shows up every morning on time• They clean up all items from the lawn at the end of each day• Kevin responds very quickly to any customer communication• I received regular updates and pictures of their progress• The fit and finish of materials installed was exceptional• They truly make the customer experience a top priority

Areas For Improvement

Areas For Improvement - They were as good as it gets!

Areas Of Satisfaction

Areas Of Satisfaction - Quality of their work - follow James Hardie best practicesCommunication - responded within the hourKeeping the construction site clean - nothing on the lawn at the end of each day

Current Referrals

Current Referrals - Yes, numerous neighbors are also getting siding replacement quotes. I told Scott I would recommend them to anyone I knew was planning to replace their siding.

I have nothing but good things to say about them. From start to finish, it was a fantastic job. It was fantastic working with them!

Lead Source

Lead Source - We heard about them from a neighbor who used them.

Areas For Improvement

Areas For Improvement - They beyond exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the whole project. From the construction manager to the crew, they were fantastic.

Recognized Excellence

Recognized Excellence - Kevin, the construction manager, went above and beyond to make sure everything was done right.

Additional Comments

Additional Comments - I have nothing but good things to say about them. It was a fantastic experience working with them.