Concern For Needs

Concern For Needs - Scott was professional and conscientious

Schedule

Schedule - This included Paragon agreeing to demolition of the old deck ahead of schedule so we could have some sewer line repairs done before the new screened in porch was built

Paragon did a great job of replacing our old wooden deck with a new composite deck that looks great. The use of their online project management tool kept us apprised of the status of the project then entire time with daily updates on what was accomplished and what to expect next. The entirety of the project was well documented in the tool

Communication

Communication - Outstanding

Installation Crew Professionalism

Installation Crew Professionalism - Guys did a great job very professional

You are good professional

Project Manager Professionalism

Project Manager Professionalism - Kevin was there to get his crew started explaining scope of work and followed up regularly and ensured tweaks to final intstalation were addressed. Thorough, professional, and friendly!

Installation Crew Professionalism

Installation Crew Professionalism - Andrew and Daniel were great! Very nice job including workmanship, clean-up, and professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeding- Replacing two of the pantry doors to ensure a better fit; finding color matching “J” trim to our vinyl siding when original pieces could not be reused after patio doors were installed. Attention to detail!!

Recognized Excellence

Recognized Excellence - Scott, Les, Kevin, Andrew, Daniel, Shelley, and Molly we’re a pleasure to work with.

Professional, easy to work with and budget friendly. Quality and friendly workers. This is my third time using them and I wouldn't hesitate to call them again.

Concern For Needs

Concern For Needs - Quick to answer my questions, even after hours.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from start to finish exceeded our expectations

Recognized Excellence

Recognized Excellence - Scott and the entire installation crew.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded my expectations with the installation of the door. They also helped me with a piece of flashing on my roof that had falling off a few days prior. They even came back the next day to make sure that was done properly. Paragon Construction Company's customer service is always great. All their employees provide great customer service.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott. He is a great salesperson. He was very professional and really knows his product.

Areas Of Satisfaction

Areas Of Satisfaction - The construction folks are super nice and professional and are always great at housekeeping and cleanup.

Recognized Excellence

Recognized Excellence - As always, Scott, Holly, Josue, and Shelley were a pleasure to work with.

Recognized Excellence

Recognized Excellence - The whole team team a great job from the beginning to the end of the project.

Additional Comments

Additional Comments - Will use them again for next home improvement project.

Professional & Organized

Professional & Organized - Everybody worked hard, didn't cut corners and explained everything they were doing. I just sneeked a peek and left them alone!

Areas Of Satisfaction

Areas Of Satisfaction - EVERYTHING.

Recognized Excellence

Recognized Excellence - John & Matt didn't waste any time. Joanna stepped in when needed.

Use Comments

Use Comments - The customer service was excellent and the finished product is fantastic. We are very happy with the end result s.

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and

Recognized Excellence

Recognized Excellence - Kevin and Scott were both great to work with.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very helpful in assisting with moving furniture and prepping the area and helping to put things back in place after the project was finished. They went above and beyond helpfulness.

Recognized Excellence

Recognized Excellence - I would like to recognize that they were all exceptional.

Additional Comments

Additional Comments - It was a wonderful experience, and we will be using them again soon.

Areas Of Satisfaction

Areas Of Satisfaction - The build time exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize my project manager.

Scott Faison worked very hard on a couple of different porch types and ideas until I decided on a screened porch. He was very patient and always very helpful.

Concern For Needs

Concern For Needs - Scott Faison worked very hard on a couple of porch types I was interested in and he helped me settle on the one that worked best for me and my budget.

Sales Solutions

Sales Solutions - Scott did an excellent job of presenting different solutions.

Follow Up

Follow Up - Scott followed up in a very timely manner.

Professional & Organized

Professional & Organized - Paragon was more professional and organized than anyone construction company I ever worked with and I had two homes constructed for me and a remodel in the past.

Schedule

Schedule - They did stick to the schedule.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were very professional and courteous.

Communication

Communication - Kevin communicated with me almost daily through every step of the construction process.

Installation Crew Professionalism

Installation Crew Professionalism - They were very professional.

Construction Quality

Construction Quality - I am very satisfied with the quality of the materials and workmanship. First class all the way.

Clean & Safe

Clean & Safe - The job site was kept clean and safe.

Value

Value - I think I got more than fair value for my money.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in they way they presented all the available options they could offer and in the way they kept me informed about everything.

Current Referrals

Current Referrals - I do not know anyone now, but I would recommend Paragon to anyone wanting to an addition or remodeling of their home.

Recognized Excellence

Recognized Excellence - Scott Faison, Les and Kevin.

It was helpful for someone who is putting the future of their house into someone else's hands that they trust the people they work with. I looked into a couple other companies before Patagon but overall got a feeling that they were not understanding the level of work needed and I could not fully trust their expertise. Feeling that I could trust a company from the start put me at ease. That's hard to find in this business!

Schedule

Schedule - Thank you for understanding my need to not work on Saturdays, even though it threw you behind schedule. It was super important to me!

Areas Of Satisfaction

Areas Of Satisfaction - Thank you for the mail box! That was going above and beyond for sure! And for reimbursement of the food that was lost, even though it was not expected.

Recognized Excellence

Recognized Excellence - Zack, for answering so many questions and helping with my little changes and "emergencies". The rest of the team was amazing also and very respectful of my space and my time.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - We needed the work to be completed by a specific date and they more than accommodated that. The subcontractors are not only good, they are reliable and trustworthy.

Current Referrals

Current Referrals - Not at this time

Recognized Excellence

Recognized Excellence - Joanna, Zach, Matt, and John all exhibit an attitude of caring and respect, not only for the work but also for the customer.

Additional Comments

Additional Comments - They are the only contractor we would use for any home improvement project.

Paragon Construction Company is wonderful. I would say that they are the best contractor experience that I have ever had. They were on top of everything, responsive, did exactly what they said they would. It was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company really met all of my expectations. They were clean upfront on the cost so that I knew going into it. That price never changed. I did make a few changes and was able to discuss it with them to make addendums. The day before work started, they came out to do a walk through and showed me where everything would be and the measurements. The crews working were fantastic. They checked in on my about stuff. It was just a really great experience over all.

Current Referrals

Current Referrals - I have had a few neighbors come by, and I gave them a flyer for Paragon Construction Company.

Recognized Excellence

Recognized Excellence - The whole team at Paragon Construction Company did a fantastic job both days. Scott was excellent. Kevin did a good job as well.

Additional Comments

Additional Comments - I would wholeheartedly recommend Paragon Construction Company to anyone who needs help.

Follow Up

Follow Up - Scott was very helpful and thorough in answering all of our questions and presenting options.

Project Manager Professionalism

Project Manager Professionalism - Joanna was kind, respectful, patient and professional with all of our concerns and questions. She was wonderful to work with.

Communication

Communication - I received daily updates during the project

Areas Of Satisfaction

Areas Of Satisfaction - The detail of the planning and the schedule was great. everyone was so nice too

Concern For Needs

Concern For Needs - Scott and the entire team addressed all concerns in a timely manner. Scott listened and made necessary recommendations. Everything was done correctly and with attention to detail throughout the entire project. This was seamless.

Sales Solutions

Sales Solutions - The initial consultation and design process was top notch. Scott made sure he understood what the project was, provided all the information necessary in order to design, took accurate measurements and photographs, and talked about what to expect and how long the project would take. Everything went as planned.

Follow Up

Follow Up - All follow up work was completed in a timely manner. All correspondence was responded to. Everyone was responsive.

Professional & Organized

Professional & Organized - Beyond professional and organized.

Schedule

Schedule - The project was completed in the exact timeframe given. Amazing.

Project Manager Professionalism

Project Manager Professionalism - Everyone was professional and courteous.

Communication

Communication - All communications were professional and there was never a lapse in reasonable time in response. The App is extremely effective and efficient with communications.

Installation Crew Professionalism

Installation Crew Professionalism - The installation crew was professional, respectful, and worked very well together as a team.

Construction Quality

Construction Quality - Excellent.

Clean & Safe

Clean & Safe - They cleaned up everything. They were attentive. There was no horse playing around. They got down to business and completed the project as planned.

Value

Value - The pricing was right in line with other companies. Even better than some. But the true value of the project was the great experience and professionalism. Priceless.

Areas For Improvement

Areas For Improvement - None. It’s clear Paragon is a well run company and the employees are valued.

Areas Of Satisfaction

Areas Of Satisfaction - Everything. Paragon is the best construction/remodel company I have ever hired.

Current Referrals

Current Referrals - No. But if I ever do, I’ll send them your way.

Recognized Excellence

Recognized Excellence - Scott Faison, Kevin Fournier, Shelley Neofotistos. Installation crew.

Additional Comments

Additional Comments - We needed a new front door and frame. We consulted with at least seven other companies over a year time span. Each company was missing an essential element for such a project. I became aware of Paragon from a mailing flyer, and we decided to go to the business location. It was immediately clear we finally found the right company for our project. Everyone was courteous, respectful, responsive, and professional throughout the entire project. The front office staff, sales, installation crew, everyone. This was hands down the best experience we’ve ever had during a remodel. There is no need to ever use another construction company. And I will always recommend Paragon to others.

The entire planning and execution process was top notch. Mother Nature threw us some curveballs but Paragon staff kept me fully apprised of scheduling changes. Everyone was a pleasure to work with.

We have used Paragon Construction for numerous projects. We have a great deal of confidence that the job will be done correctly or if there’s an issue that arises, it will be taken care of satisfactorily. Once you’ve found a contractor that you can trust and with the confidence the job will be done correctly, you use them for virtually every job.

Recognized Excellence

Recognized Excellence - Our experience with Zach Paul has been a good one. He is very knowledgeable, personable and responsive.

Professional quality workmanship. Flexible and takes the time needed to be sure you understand and agree. Warranty their work. A great group of people who do quality work.

Concern For Needs

Concern For Needs - Takes the time to go over all proposals and adjust as needed

Sales Solutions

Sales Solutions - Does not propose one solution. Provides you a number of choices. Also always ready to adjust as needed even as the project is underway.

Follow Up

Follow Up - Checks back after all is fine and provides a warranty.

Professional & Organized

Professional & Organized - See all other comments

Schedule

Schedule - Sets a schedule, sticks to it and can adjust as needed.

Recognized Excellence

Recognized Excellence - Really the whole team. Jeremy, Zach Johanna and the rest. Strong leadership followed by quality professionals.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations by figuring out how to do something they hadn't done before.

Additional Comments

Additional Comments - We're happy!

They did a fantastic job with our bathroom remodel, and they were very easy to to work with.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - They have great innovative ideas.

Recognized Excellence

Recognized Excellence - I would like to recognize Joanna, Zach, Jeremy, and the crew.

Follow Up

Follow Up - Scott is wonderful.

Project Manager Professionalism

Project Manager Professionalism - Kevin was great to work with and communicated great.

Installation Crew Professionalism

Installation Crew Professionalism - Each one of them were professional and helpful.

Use Comments

Use Comments - I feel the whole experience was easy and professional.

Areas Of Satisfaction

Areas Of Satisfaction - All areas.

Recognized Excellence

Recognized Excellence - Kevin and Scott as they were the ones I dealt with the most.

Absolutely would recommend paragon for any project.

Follow Up

Follow Up - Scott helped me decide how to accomplish my project, put together a design with a fantastic visual and communicated professionally.

Professional & Organized

Professional & Organized - Loved the builder trend program.

Communication

Communication - The company used Builder Trend program that was excellent, providing pictures of daily work and keeping me informed.

Installation Crew Professionalism

Installation Crew Professionalism - Absolutely professional and organized. They arrived as expected, worked continuously and picked up at the end of the day.

Construction Quality

Construction Quality - Very impressed. All aspects were hand built, didn’t use any pre assembled products and the final project is impressively sturdy.

Value

Value - They are not the least expensive, but you definitely get quality workmanship!

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded expectations with the quality of the design and construction. The decking and screen porch looked just like the design.

Recognized Excellence

Recognized Excellence - All of the employees were exceptional!

Schedule

Schedule - Delay was mainly due to weather

Clean & Safe

Clean & Safe - Would have liked to the dirt from the footer to have been removed and spread under deck.

Areas Of Satisfaction

Areas Of Satisfaction - Attentiveness, friendly staff, communication and wanted to back sure we would be pleased with the finished product.

Recognized Excellence

Recognized Excellence - Scott for is desire to provide a good product and for his attention to detail.

Current Referrals

Current Referrals - Not at the moment but will be glad to refer Paragon Construction Company if asked.

Recognized Excellence

Recognized Excellence - The whole team assigned to the project.

Sales Solutions

Sales Solutions - Scott always listened and offered suggestions when we were stuck on an idea. He treated us like people, not a sales pitch.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were warm, knowledgeable, and readily available.

Installation Crew Professionalism

Installation Crew Professionalism - Josue led the team with professionalism and warmth. They were a great crew.

Clean & Safe

Clean & Safe - We have active, young children. Josue made sure to communicate project steps and ensured the area was safe for our daily use.

Areas Of Satisfaction

Areas Of Satisfaction - As a woman in a majority-male industry, I really appreciate that I was treated equitably throughout the process by every team member. That might sound silly, but it’s important to share. I met with many contractors and a few other construction firms before we chose Paragon. One of the reasons we chose to work with Paragon is because their values are as high as their product quality; it’s reflected in their work and in their staff.

Recognized Excellence

Recognized Excellence - Josue, Kevin, Les, Scott, & Holly

We absolutely recommend Paragon to others! We're just blown away about how exceptional this group of people are. What we love about Paragon is that EVERYONE we interfaced with is superb! The company truly reflects teamwork at its best! Highly professional, respectful and truly appreciative of your business. From start to finish, we definitely feel we made the right choice. In fact, we already have another project planned!!

Areas For Improvement

Areas For Improvement - Paragon met and exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - When we were deciding we needed to replace our deck, we took our time and researched products and providers available. We interviewed 5 companies, ranging from very small businesses to national firms. To be honest, Paragon was not the least expensive, but what they have is priceless. We've termed it the "Paragon Secret Sauce". Throughout the process of deciding which company we would select, we reached out to Scott Faison numerous times via phone, email and in-person. Not one time did Scott make us feel unappreciated as potential customers. He was a wealth of information, presented us many options to fit our budget and goal, and never pressured us (unlike other companies that kept checking in regularly asking if we had made a decision). The rest of the Paragon team is equally as wonderful...they are like family to us now. Here's and example of Paragon's attention to detail and honest business practices...While all the boxes delivered were marked with the same product number, the installation team noticed that one of the rail sections for our deck was slightly different in height and style of spindle. The difference had to be pointed out to us as we didn't detect it upon first look. Apparently the manufacturer made a slight change in production between 2023 and 2024 (the section in question was the only box reflecting a 2023 mfr date). We are impressed with Paragon's honesty...other companies probably wouldn't have noticed nor brought this issue to our attention. Paragon is one of the most professional organizations with which we've ever interfaced.

Recognized Excellence

Recognized Excellence - What we love about Paragon is that EVERYONE we interfaced with is superb! The company truly reflects teamwork at its best! Highly professional, respectful and truly appreciative of your business.

Additional Comments

Additional Comments - We absolutely recommend Paragon to others! We're just blown away about how exceptional this group of people are. From start to finish, we definitely feel we made the right choice. In fact, we already have another project planned!!

I had black ProVia french doors with muntins, or grids in between glass, installed to replace the old sliding glass door. Scott was great with designing the doors, explaining the details, and answering my questions. Joanna, Chris, and John did a fantastic job removing the sliding glass door and installing the new french doors. They were very professional and kept the area clean. After they were done, Joanna made sure my wife and I understood how to operate the center astragal to open the inactive door. Overall, the experience was pleasant and stress free.

Concern For Needs

Concern For Needs - Scott and I worked together to design the french doors using a design tool. When I received a copy of the design via email, I had some questions and wanted some changes. The whole design process made communication of what I wanted very clear.

Sales Solutions

Sales Solutions - Scott was very clear in his communication throughout the whole project.

Follow Up

Follow Up - He came over to discuss the warranty and to make sure we were satisfied with the project.

Professional & Organized

Professional & Organized - Everyone was very kind and professional.

Schedule

Schedule - We were hoping to have the french doors installed before Thanksgiving, and it was!

Communication

Communication - I was kept up to date on the progress.

Installation Crew Professionalism

Installation Crew Professionalism - Joanna, Chris, and John were very professional and kept the area clean.

Construction Quality

Construction Quality - The ProVia french doors look and feel great. The only minor issue is the hinges... they are making squeaking noises which was surprising considering they are new. I just need to pop the pins out and apply some silicone.

Clean & Safe

Clean & Safe - Joanna, Chris, and John did a great job in this area.

Value

Value - I felt the cost of fiberglass doors and installation was fair considering the quality of the doors and labor.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work and communication.

Current Referrals

Current Referrals - My brother and his wife may get an estimate for a bathroom remodel or renovation. However, they will reach out when ready.

Recognized Excellence

Recognized Excellence - Hard to nominate one person since all did a fantastic job.

Additional Comments

Additional Comments - Paragon Construction delivered splendid work and completed my home project quickly. The team did an outstanding job! Thank you Paragon Construction. Looking forward to working with Paragon Construction once again to fulfill my future projects.

Yes, Everything was handled professionally, and I am very happy with my storm door.

Areas For Improvement

Areas For Improvement - All was done well, and the delay on getting the door from the manufacturer and installing it seems to have been out of your control....

Areas Of Satisfaction

Areas Of Satisfaction - very happy with new windows, door, exterior and interior trim out

Additional Comments

Additional Comments - After completing two projects for my home, the Paragon team understands the phasing that I came up with for the other follow-on projects. This is invaluable when attempting to renovate most every section of a home, but having to do it in phases because of the costs of labor and materials. I'm looking forward to completing the exterior portion in the next two years and then working on the interior projects (bathrooms, kitchen) with the team!

Several months ago we reached out to Paragon Construction while researching ways to renovate our backyard space. We knew we wanted to replace our aging deck that went unused and we wanted to fence in our back yard for our new puppy, but we weren’t sure what that should look like. We met with Scott at Paragon Construction and he listened carefully to what we wanted and walked our home with us. A short time later he delivered a plan for us that was exactly what we were looking for. We moved forward with Paragon Construction for the project and couldn’t be happier.

We have received white glove service every step of the way. Every member of their team has conducted themselves with the utmost professionalism and had a unified goal to exceed our expectations. This was a substantial project that took seven weeks to complete. Every single day was meticulously planned out and executed with precision by our Project Manager Les and the Project Supervisor Kevin. I can’t say enough about how wonderful these two were. They made sure that every question was answered and progress was clearly communicated daily with photos.

In addition to the outstanding service, Paragon delivered a incredible level of quality that is obvious to all who have visited our home since the completion. The construction team took great care in treating our home as if it were their own. The level of quality and craftsmanship far surpasses anything we’ve experienced with any other contractor.

We couldn’t be happier with our experience with Paragon Construction. The entire team has made every effort to ensure that we were well taken care and that we would absolutely love our renovated outdoor space. We will definitely be working with them for any future projects.

Thank you to Scott, Les, Kevin, Josue, Andrew, Will, Alfredo, Shelley and the rest of the team at Paragon. You’re combined efforts has truly transformed our home.

Concern For Needs

Concern For Needs - Scott was incredible. He carefully listened to what we were looking for and expertly provided a design that was everything we wanted but didn't know how to describe.

Sales Solutions

Sales Solutions - Scott's designs were thoughtful, detailed and exceeded all expectations.

Follow Up

Follow Up - Scott was provided expert service and ensured all of our questions were addressed.

Schedule

Schedule - The schedule was detailed and accurate. For such a large project I expected some deviations from the schedule but there was almost none. An incredible compliment to both the planning, coordination as well as execution from the installation team.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were outstanding. The communication was thorough and consistent. Every question was answered quickly and every detail was carefully considered.

Communication

Communication - The communication was incredible detailed and consistent.

Installation Crew Professionalism

Installation Crew Professionalism - We can't say enough nice things about the entire crew. Everyone was incredible professional and considerate. We appreciate every member of the team who worked in extremely hot conditions to complete transform our backyard space.

Construction Quality

Construction Quality - We have already received several compliments on the quality of the work done by the team.

Clean & Safe

Clean & Safe - The construction team took great care to ensure that the job site remained well organized and clean throughout the entire 7 week project.

Value

Value - Paragon does charge a premium for their service, but they absolutely deliver a premium product and experience.

Areas Of Satisfaction

Areas Of Satisfaction - Our experience with Paragon Construction has exceeded all exceptions. The following areas were of particular note. * Design * Attention to detail * White glove service * Quality and craftsmanship * On site cleanliness and professionalism * Incredible communication and followup

Recognized Excellence

Recognized Excellence - The entire team was phenomenal and should be recognized. Everyone treated us with incredible care and ensured we had the best experience possible. Scott, Les, Kevin, Josue, Andrew, Will, Alfredo and Shelley were all fantastic.

Always refer friends to Paragon Construction and recommend without hesitation.

Joanna and her team were always prompt and professional. We looked forward to their arrival everytime. She was always courteous and explained what they did and plans moving forward. Paragons builder trend app was helpful with additional communication. The entire Paragon team made our experience a pleasant one. We will definitely be contacting them for future projects on our home!

I have already recommended Paragon Construction Company to a neighbor.
Jermey Shank, the owner and president, is extremely trustworthy. He demonstrated integrity and cares about his customers. His experience was shown throughout the entire project, and we found the suggestions that he made to be very beneficial!

Areas For Improvement

Areas For Improvement - One area I failed to mention to Jermey when I spoke with him last week where I thought they could improve is that I periodically found job debris on the driveway, which I had to pick up, especially nails. I did bring that to the attention of the project manager, Zach Paul. I think they should do a metallic sweep, using a magnet. They should do that for any project because I also found a razor blade. I have a pet, and we drive our cars on the driveway. Fortunately, we didn't have any punctured tires, and my dog didn't find anything that we know of. I know they are always looking for areas to improve, so that is one area.

Areas Of Satisfaction

Areas Of Satisfaction - With respect to the project manager, Zach Paul, I found him to go beyond what was expected. His communication was excellent, he was definitely concerned and wanted to make sure we were happy. I told Jermey when I met with him that I thought Zach did a phenomenal job and is an outstanding employee. Overall, the project exceeded our expectations. We are just thrilled with how things went, which I think is attribute to the planning upfront that Jermey did along with Shelley in the office when we went and picked out materials, talked about the project, and reviewed what we had in mind. He offered suggestions that we hadn't thought of, so the preplanning and project design that they did as a part of the project was something that we did not expect and made the project go very well.

Current Referrals

Current Referrals - I mentioned my neighbor to Jermey and Zach and passed their contact information along to them. They are planning to stop by and look at the workmanship that they did.

Recognized Excellence

Recognized Excellence - I would like to recognize Zach Paul for his exceptional service. Also, I would like to give a shout out to Shelley in the office!

Extremely customer focused and easy to work with.

Professional & Organized

Professional & Organized - They used special software that keeps everyone on the same page and the communication is excellent. They clean up every day they are there. Just wonderful!

Clean & Safe

Clean & Safe - They cleaned up every day.

Areas Of Satisfaction

Areas Of Satisfaction - Their attention to detail exceeded my expectations. We had a little problem with one of the counter top things, and they picked up on things that we did not notice, Joanna was outstanding.

Current Referrals

Current Referrals - We are telling people how satisfied we are and if any of our friends are interested in renovation they will contact Paragon.

Recognized Excellence

Recognized Excellence - We want to recognize Jeremy Shank, Shelly, Zach Paul, Joanna, John, and Chris for their exceptional service.

Additional Comments

Additional Comments - It was a very positive experience, and they completed the project in a very reasonable amount of time. They are excellent at keeping the project on schedule and track. They want the client to be satisfied with the finished result, and they will stop at nothing to make that happen. Furthermore, they were very patient with people who have difficulty in making decision.

We are very satisfied with Paragon Construction and recommend to anyone exploring home improvements to discuss their wishes with Paragon.

Concern For Needs

Concern For Needs - Scott listened to our wishes and provided excellent solutions.

Sales Solutions

Sales Solutions - All along the process when we recognized we wanted a change, Scott recommended high quality solutions.

Project Manager Professionalism

Project Manager Professionalism - Les Long was very professional and courteous especially when explaining recommendations for the project. We had a concern about rain water flow, he worked with his crew corrected this concern.

Communication

Communication - Paragon kept us updated daily on the project process.

Construction Quality

Construction Quality - We are very satisfied with the quality of materials and workmanship.

Clean & Safe

Clean & Safe - At the end of each day, the job site was cleaned, organized and safe.

Value

Value - We received excellent value for our money.

Areas For Improvement

Areas For Improvement - Paragon met and exceded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon exceeded all expectations. We are very satisfied.

Current Referrals

Current Referrals - Not at this time, but the neighbors are impressed.

Recognized Excellence

Recognized Excellence - Is there anyone? How about the entire staff at Paragon. All provided excellent service.

I found Paragon Construction to be very responsive, and very in tune to mine and my wife's needs, and what we wanted to get done. They were very flexible with the design, and listened to us. The quality is phenomenal.

Schedule

Schedule - With these projects, at any point in time there can be a delay. Anytime that happened, they were very responsive to let us know what was going on. There was never an unexplained gap of time. They kept me informed.

Construction Quality

Construction Quality - I would give them a 5 plus.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the flexibility of the designs they come up with. They never say we will do this, they redid the surfacing on my deck. We had three proposals with the details and cost. That allowed me to see the pros and cons. That gave me a tremendous amount of information to make a decision that I am comfortable with.

Current Referrals

Current Referrals - My neighbor had their kitchen redone based on a recommendation. I have recommended you to another friend as well.

Recognized Excellence

Recognized Excellence - The team that did the work was such a good team. Joanna is superb, she is on top of everything. She is professional, and I think she is absolutely great. She was excellent. Furthermore, she is the lead and sets the standard, but the entire team is just phenomenal.

Additional Comments

Additional Comments - I highly recommend them. If you have something to do, call and get different proposals. They stand by the work and the quality is fantastic. There are never any surprises.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, the design/engineering and installation exceeded my expectations. They made this addition look like it has always been here and matched the mortar joints, trim, and sight lines. They also made sure certain trim details were prevalent showing their attention to detail.

Current Referrals

Current Referrals - No one specific but our neighbors always working on a project

Recognized Excellence

Recognized Excellence - Les, for his design, engineering, and communications Scott, for his punctual communications Andrew and Josue, for their craftsmanship, attention to detail, and keeping the work site clean and safe.

Areas Of Satisfaction

Areas Of Satisfaction - The company was well organized and very professional . They did nice work.

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish, everyone at Paragon provided exceptional service with a focus on detail craftsmanship and communication that exceeded our expectations for our renovation.

Recognized Excellence

Recognized Excellence - The whole team did an excellent job.

Paragon Construction Company did an awesome job on my home!

Excellent workmanship and customer focus

I am pleased with my experiences with Paragon Construction Company. I will recommend this company to others. The jobs that the company completed at my home in 2023 and recently received positive compliments from neighbors and family. Their professionalism and completed jobs speak boldly for them.