I liked the person that was spearheading it. I think the subcontractors are somewhat marginal.
Everyone at NWR is so helpful and all the Contractors were great. There were many delays but since all this happened during COVID they were understandable and we worked well together.
Overflowing toilet on 3rd floor ran for 8 hours - ouch!. called NWR on advice of my insurance agent, and was delighted with the organization and execution of NWR. A football teams worth of young men came in and mitigated the damage, kept us informed and had the tear out and dry out done in a week. Then the PM, (jerimiah) came in and ran the show to get the house back to like new status - not bad for a 25 year old house. Super happy with the work, communication and quality of the work done. Would recommend to anyone who has need for home repair after an accident.
Recognized Excellence - Jerimiah was the PM, and did a fantastic job. Delighted with his knowledge, attention to detail and communication. To be fair, there was a young man in charge of the damaged tearout, I forget his name but he did a terrific job too.
Areas For Improvement - none
Additional Comments - Hated to have the damage, but NWR made the recovery process as pain free as possible. Appreciated them working directly with my insurance, prevented a lot of back and forth and posturing between the orgs.
They were very good. They did what they say they would do. They did it in a timely fashion and they were nice people. The major thing that they did right is that everyone was vaccinated and wore masks. I made that a condition of people working here. I am very grateful of that. I was prepared to battle - but they were very understanding and compliant.
Recognized Excellence - I would like to recognize the president of the company for his exceptional service. He went out of his way to be helpful. Jeremy handled everything that came up. When I first called in, the receptionist was very kind, outgoing, and had a good sense of humor.
Areas Of Satisfaction - I was hopeful. I don't know if had any expectations. They made it smooth and easy. I was happy. I don't know what I expected.
Was very satisfied with the staff, work was done to our satisfaction.
Everyone was very helpful and kind. They were prompt and did a nice job with repairing my garage. I would recommend them to anyone.
Quality Of Workmanship - They did a great job in repairs and building the shelving that had been destroyed
Schedule - They were always on time
Recognized Excellence - Jeremiah really was great and Eric did a great job at fixing the damage and all those I spoke to right from the beginning who got the process going to fix the garage were wonderful
Areas Of Satisfaction - They were quick to get the job done and were always kind and helpful
Additional Comments - When something like this happens it is devastating. They all were very kind and helpful and made things less stressful than they were.
They were prompt and did job correctly.
They are excellent to work with and very responsive.
Worst renovation I’ve ever dealt with. Complete lack of project management (despite the 20% fee), poor communication, zero accountability, and just poor overall value and service.
They were good and very friendly. It took them almost nine months to finish the job due to a shortage in material.
They were efficient, kind, and fast. They also made sure to look out for my children while working. Also, they were very affordable.
Areas For Improvement - They did not fall short of my expectations. I liked that he treated me like a friend and gave awesome advice.
Areas Of Satisfaction - The customer interaction was top-notch for me.
They did a great job, and finished everything in a timely manner. Conner was easy to work with, and communicated with me in a timely manner. The prices were very reasonable as well.
Recognized Excellence - I would like to recognize everyone for their exceptional work.
Areas Of Satisfaction - All of my expectations were met.
" Yes, I would recommend Northwest Restoration to a friend "
Recognized Excellence - " AJ, he was the one to make the appointments and connect everything "
Areas Of Satisfaction - " They check in with you, they make sure that you are okay "
They have just started the work for us check with me when job is done
Recognized Excellence - The staff is respectful and kind
Areas Of Satisfaction - The people were exemplary.
Northwest Restoration was good. They were timely and did good work.
Recognized Excellence - I would like to recognize AJ France for his exceptional service. He was quick to respond in the beginning, which is the reason I decided to go with Northwest Restoration.
Areas Of Satisfaction - They met expectations everywhere.
Recognized Excellence - Jennifer Halloran, our project manager. Lupe, her all purpose handyman. The water mitigation team was prompt, efficient and very pleasant to work with.
Areas Of Satisfaction - The quality of the work on vanities.
The best company to have deal with your restoration work.
They came, they did the work. The only thing that I was disappointed with was how long it took to get it done, even though I understood why. Damage happened in January, job finally completed in July.
Quality Of Workmanship - All the workers did a great job, and most of them were cheerful about it.
Recognized Excellence - Ashley was great with keeping in touch with me. She was easy to talk to and would find the answers to my many questions. The different workers would ask me if I liked what they had done and if I wasn't they went about fixing it to my satisfaction.
The guy who came first was very personable and very thorough. I felt very comfortable with him and felt very assured that they would do a good job, I was very impressed.
Safe - The Job sit was clean and very professional.
Recognized Excellence - I would like to recognize the project manager and owner.
Areas Of Satisfaction - The work done met our expectations.
Additional Comments - It was a very stressful situation and I felt that the company was very understanding about the stress we were under.
Recognized Excellence - I would like to recognize Connor Clark.
Areas Of Satisfaction - They met my expectations by taking additional step to secure the area where the water damage had been done.
Additional Comments - They were very nice, very professional, very helpful and accomodating. Efficient is another word I would use.
Recognized Excellence - Ashley was a fabulous Project Manager to work with! She was in constant contact with us throughout the entire process. Lupe was a very detailed worker. He actually redid a section he was working on the ceiling because he didn't think it was up to his standards. I would HIGHLY recommend Northwest Restoration to anyone needing work done. If we every need services like this again, they will be the first company we call.
Northwest Restoration did a great job assisting us during a storm. They were calm.
Recognized Excellence - Great communication. Jim is fantastic.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northwest Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys