Areas Of Satisfaction - Great employees on all levels from start to finish!
The proposal was very detailed. Installation crew was professional and efficient in getting old windows removed and new windows installed.
My windows look great. The guys doing the installation were very dedicated to getting the windows done perfectly. All the sales staff were knowledgeable and anxious to give us what we wanted. I am extremely pleased with this company.
Areas Of Satisfaction - Windows, doors, construction, all top notch
Additional Comments - Great Product.
Areas Of Satisfaction - It was overall a great experience. The installers were also very clean and took their time to install the window correctly without disrupting or damaging paint or walls.
Recognized Excellence - We've had window installers in the past but these installers were really great, professional, and courteous.
Areas Of Satisfaction - They met and exceeded my expectations.
The service was excellent!
Areas Of Satisfaction - The quality of the service met/exceeded my expectations!
Value - They are expensive. Windows are expensive to replace. People need to know before embarking on this journey, replacing your windows is not cheap, regardless of whom you go with.
Areas Of Satisfaction - They met all expectations that they told me about.
Recognized Excellence - I would like to recognize the sales team for their exceptional service. The salesman who came out initially was excellent!
Additional Comments - Completely satisfied!
Areas Of Satisfaction - North Georgia Replacement Windows was quick, which exceeded my expectations.
Everyone from the front office to the installers were very professional and helpful.
Areas Of Satisfaction - We are extremely pleased with every phase of working with your company.
Recognized Excellence - It is our opinion that everyone that worked on our project provided exceptional service.
They did an excellent job with the entire process. Would definitely use them again.
They were highly professional, did excellent work, efficient and were very friendly.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - They all were exceptional. The crew was good and friendly.
In the 2 months since our project has been completed, we have already recommended NGRW to at least 5 other people.
Additional Comments - We love our new windows and are so glad we worked with NGRW to do this project. Our house looks completely transformed and the quality is excellent.
I already have!
Areas Of Satisfaction - I have had multiple home improvement projects done from what I thought were reputable companies, the ONLY project that I had zero issues with, zero hassles was with NGRW. I was told to expect headaches with projects, its's just the way it is now I was told, which I think is crazy, so, thank you NGRW for being the one company that I counted on for perfection, and got it!!
Recognized Excellence - Everyone was terrific, from the initial visit to the scheduling staff to the installers and the finishing team, top notch.
Additional Comments - Just, thank you for the exceptional experience you advertise.
Everyone was very professional. The price was reasonable for the product purchased.
Sales Knowledge - Grady was very helpful in explaining the differences between the types of windows and was very pleasant to work with.
Areas Of Satisfaction - Great work done in a timely manner once the windows arrived.
Recognized Excellence - Major credit to the entire install crew from the Project Manager to the guy that was cleaning up behind the installers.
Absolutely. Professional, friendly, efficient with top quality service.
Areas Of Satisfaction - Product quality, very friendly and competent employees.
Additional Comments - Would not accept payment until they knew we were completely happy with the installation. We obviously were. This was part two of a three year happy project. Truly a quality company and staff.
Recognized Excellence - Forgot the names but both install crews were great.The trim guy was exceptional best craftmanship I have ever seen. Everyone involved with resolving the door issue was also great.
Additional Comments - Great experience we have a few more windows to be installed and are looking forward to working with them.
This was the best experience we've ever had with any company. The entire team was absolutely incredible and went above and beyond what anyone else would do. We will recommend NGRW to everyone we know.
Areas Of Satisfaction - Their professionalism is 2nd to none. This is the 3rd time I have used them and have never been disappointed.
Additional Comments - I highly recommend North Georgia Replacement Windows!
I am neutral due to past experiences.
Every part of our project was easy for us because of the exception service provided by everyone we encountered from the company.
Areas Of Satisfaction - I had high expectations and they easily met my expectations!
Additional Comments - It was a very positive experience!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Georgia Replacement Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys