Additional Comments - They made it really simple. Everything was pretty straight forward. They went above and beyond. They made sure everything was done right the first time. Overall, I was really pleased.
10 out of 10 for North Georgia Replacement Windows! We recently contracted with NGRW to replace our 20-year old deck door/windows. They not only exceeded our expectations, but blew us away with the final result. The quality and impact of our newly installed Marvin Infinity doors and windows is stellar. NGRW is one of the most professional construction companies we have ever experienced. We highly recommend them to anyone considering a window/door replacement project. Our job was a complex door/window renovation. NGRW, as a complete turn-key operation, handled everything with ease. From the first visit with Grady Sturgess, our sales professional, to interaction with their office staff, on-site management, installation team, and painters, the project progressed like clockwork and was completely finished in only 72 hours- amazing! NGRW kept us abreast of everything along the way and made the project completion a true pleasure. We look forward to our next door/window project and will for sure call North Georgia Replacement Windows.
Sheyla and Gary Peterson
I do not write reviews
Areas Of Satisfaction - I was satisfied in all areas. They were on time, clean, courteous, quick, and professional. They did great.
Additional Comments - They were wonderful to deal with.
Additional Comments - Everything was satisfactory!
Areas Of Satisfaction - Their installation is the best contracting party I've ever worked with.
I strongly recommend NGWR.
Areas Of Satisfaction - North Georgia Replacement Windows meet or exceed my expectations in all areas.
Additional Comments - If you want or need replacement windows, give North Georgia Replacement Windows a call.
Additional Comments - The crew we had was very knowledgeable and eager to explain how the windows and screens worked. The came, cleaned up and left. Would not have know they were there if I didn’t have beautiful windows to look through.
Areas Of Satisfaction - Installation crew was stellar
They're just a wonderful company, and very professional. They worked diligently and cleaned up. They were excellent.
Areas Of Satisfaction - They did great. They were out the next day, painted around the doors. They did an excellent job.
Additional Comments - I would recommend them. They do an excellent job and cleaned up behind themselves. They're very considerate and wonderful.
Adding beautiful, high quality, fiberglass double doors to the front of our home is the second job North Georgia Replacement Windows has done for us. The first was five years ago when NGRW replaced every window in our home with Marvin Infinity windows - which we LOVE! Like then, NGRW did not disappoint. From our highly knowledgeable, low key salesman to the crew that installed the doors, everyone with whom we interacted knew their stuff. Coupled with down to earth attitudes, genuine courtesy and fabulous products (i.e., practical, durable, aesthetically pleasing, warranteed), this is a truly unique company. I would highly recommend NGRW in a heartbeat.
I would not hesitate to strongly recommend North Goergia Replacement Windows to friends, family and anyone else who will listen. This is the third time (over close to 20 years) we have used them and have never had an issue. In fact, I recommended them to a coworker and they were extremely happy as well.
Everything was great from the initial meeting to the install. Very easy with great communication along the way.
Areas Of Satisfaction - Great communication. Clean and well organized installers.
This is our second time using NGW and once again they did not disappoint. From the quote, measurement, and installation they were timely and professional. The communication throughout the process was appreciated. We will definitely use NGW again and would recommend to others.
Excellent experience from start to finish. High quality windows with professional installation.
Areas Of Satisfaction - Communication; polite and professional
Professional & Organized - Window production got delayed. I was informed and kept informed all the way through. This was new construction so timing was everything and NG did a great job.
Prompt professional service!
Areas Of Satisfaction - They met/exceeded my expectations in all areas.
Additional Comments - This is our second job with them, and we plan to use them again!
Areas Of Satisfaction - They exceeded my expectations with the quality of the product and the installation.
Installation has been poor on 2 out of 3 times
Additional Comments - Everything went great, and I would give them 10 stars if I could.
Great experience. Sales and installation people were very knowledgeable and professional. They did a great job installing the windows and cleaning up afterwards.
My experience with NGRW exceeded my expectations. Their products and Team Members go above and beyond for Customer satisfaction. I searched for windows and these windows were the only ones that would last the test of time and weather conditions. I love my new windows!
Sale rep was not aggressive. He was also more technical than marketing. Products are high quality.
The job was completed to my satisfaction.
Areas Of Satisfaction - Great team from sales to install
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Georgia Replacement Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys