I spent a lot of money on your windows and installation. The windows are fine but concerning the installation, you destroyed my home security system. You said you could install new wired detectors on the windows which I agreed to for a cost of $2200. After they were done with the installation and left. I tried to set my security system and it failed. As of today, I have 10 windows out of 29 that are secured. I received one a quote for $3,300 to get the system running. I am really upset at North Georgia and could not give you a positive recommendation.

This is the second time they have worked on my daughter's house. The windows look and function great. The installers are very good about cleaning up and maintaining a very neat workspace.

I wish other contractors were as professional, punctual and knowledgeable and trustworthy as NGRW. This installation was so easy from the first contact to completion

North Georgia Replacement Windows provided a quality product with excellent service.

They were courteous, efficient, clean in the installation, and everyone seemed to be really processional with the process. We appreciated that.

Areas Of Satisfaction

Areas Of Satisfaction - The cleanliness of the job met my expectations. We don't like shoes in our home and they were so attentive with what. We had work done before and it would be a huge cleanup process. There was only one installer that came in. He was always thoughtful to take his shoes off and stay on the plastic. They exceeded our expectations in that regard.

Recognized Excellence

Recognized Excellence - The guy that did the inside installation had exceptional service. Bill Kent was really great as well.

First of all my wife passed away 18 months ago so update your records. Secondly I left a message for my salesperson about why no screens and I have not yet heard back from him, over 10 days ago

Loved everything about the experience...from start to finish.

Value

Value - Expensive, but worth it!

Additional Comments

Additional Comments - We appreciate the character of your company...and your foundation in Jesus Christ

We just had phase 3 installed, so you know we appreciate the quality work and people doing it.

The entire process was straightforward. We began the journey with an excellent explanation of options and benefits at the showroom. The process was seamless, the communication was excellent,

We would not hesitate to recommend NGRW to others who are looking to replace their windows.

I submitted a 5 star review last week. We were extremely satisfied start to finish and will use you again.

They provide great quality, fast service and good turnaround.

Prompt, polite, professional, timely process from start to finish.

We have used NGW on several projects in the past and have never been disappointed. Products are excellent and NGW has a staff that is very technically competent and does what they say they are going to do it. They also have great follow up on any questions or concerns we had.

Quality throughout the process

North Georgia Replacement Windows was prompt and affordable and did a beautiful job. I love the windows. They were on time and cleaned up after themselves, did a beautiful job and were timely.

Areas For Improvement

Areas For Improvement - l sing their praises from start to finish. I had one hiccup. We were one window short. We went all the way back to the purchase order, and when we realized it was during the installation. The project manager counted and said we're one window short. I was very pleased with what they were doing. I told them it was ok - just an honest mistake. The two owners came to my house that day to see how they were doing, and that topic came up. I said we came up one window short, and they stepped back. It was an honest mistake. They asked what they could do about it. Obviously, we'd order that last window, but I asked that they please quote me the best price that they could. They said they would take care of it. It was their fault, not mine. I was floored. Their windows are not cheap. There was a mistake made, and they took ownership of it completely. You don't see that very often anymore. That says a lot. Projects aren't going to go perfectly, but if there are issues, they are there to deal with them. That says a lot about their integrity.

Recognized Excellence

Recognized Excellence - I feel like I'm part of their family over there. There are several people that I would like to recognize for exceptional service, beginning at the top with the owners, Ted and Jonathan. My sales rep, Emma Reyes. Kevin, the sales manager, was amazing. David Kelly, my project manager on-site, was amazing. Melsissa, who worked in the office, and Rebekah.

Additional Comments

Additional Comments - They came with a film crew and did a bunch of filming and took a bunch of pictures. I provided a video testimonial. I think they are making something for their website. I was very, very pleased from start to finish. I would highly recommend their services. It was one of the most professional dealings I have had recently.

They were very professional with the work.

NGRW was not the least exp;ensive, but they were far and away the best product and the best group to work with. We were very pleased and will recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - I would give "Problem resolution" 7 stars if I could!

I have been through multiple phases with NGRW, and it has been a good experience with each one. Customer service is important to them, and they want to make sure you are happy with the service you receive.

Everyone was great and very punctual.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service! The young man who came out to service my windows when I had a question was absolutely wonderful. Kind, caring and knowledgeable. Great staff!!

I have used them before and they are excellent. The windows work beautifully, and they are very easy to work with.

They have greats products and great service.

This single window replacement was done during a kitchen renovation. Previously we had NGRW replace 19 windows. Whether one window or 19 windows, the process to complete the installation was very well done. The crew that installed the window as well as the project manager overseeing the effort were very professional and demonstrated superior knowledge in order to install the window efficiently. We were please with the results.