Very professional people working for this company.
Sales Knowledge - Kyle led us through the process and helped us make the right decision on our front entry door.
Professional & Organized - Everyone involved was professional and organized.
Areas Of Satisfaction - The entire experience from beginning to end exceeded our expectations.
On time, fast, professional- hardly knew they were in my home!
Fantastic! This was the most stress free home project we've ever done. From the initial meeting to choose the door and plan the project, to the scheduling phone calls, to the installation itself and finally to the review, this was the most professional, polite and efficient process we've encountered. Gordon and crew were very professional and did a great job with the installation. The only issue we ran into was re-installing the alarm which had to be reprogrammed by the alarm company. Christine very kindly refunded the charge from the alarm company. Fernando also did a nice job with the painting. The door is beautiful and really changes the appearance of the house. Thanks to your whole crew for doing such an efficient, professional job. We are thrilled with the new door! Thanks again!
This was our 3rd project with N Ga Replacement windows & we will continue to use them as our projects progress. We have always been extremely satisfied with the quality of the products, as well as the professionalism all of their employees have shown.
Excellent service; product delivered and installed as promised
This is our third project with North Georgia. The staff is always helpful and professional, the installation team is excellent and the products speak for themselves. Unfortunately we later became aware of our salesman’s social media post and there is no way that I could recommend him to any of our friends and colleagues.
I have used them on the last 2 houses I’ve owned. The first was a total replacement of all windows and the second was selective replacements. In each case the product worked great and installation was flawless….no need for follow up calls. The crews were very professional with minimum inconvenience for me.
North Georgia Windows is a first class company! Their product is amazing and they are professional from the salesman to the installers to the office staff. We couldnt be more pleased! They were eager to work with us on 3 different phases of window replacements. We have another phase to go and wouldn't consider any other company. We just wish we had done this sooner! Pat Harmon
Areas Of Satisfaction - Professionalism and communication were their strong points.
Current Referrals - Not at the moment, but will always recommend North Ga windows.
Overall, I am very satisfied with the doors installed by NG Windows. The process of getting the doors installed, however, was a painful one. I signed the contract in January and was told installation would be 12 weeks. After the contract was signed, I was told by NG Windows that the door I selected was a custom door and would actually take 16 weeks. I took their recommendation on another door they said was not considered custom, because they said it would keep the schedule to 12 weeks. Come to find out, the second door we selected was also considered custom, so we were stuck with a longer lead time and a door that was not our first choice. After the issue selecting the door, there were COVID-related manufacturer delays that I don't fault NG Windows for. On the day of installation, which ended up being two months later than planned, the crew showed up only to realize they had the wrong door. The manufacturer sent the door in a 2x4 jamb, but my house required a 2x6 jamb (which was indicated on the order sheet). Add another delay. Clearly, NG Windows had not done a thorough inspection of the door when it was delivered from the manufacturer. Then, about a week later, there was another problem. They received the 2x6 jamb from the manufacturer, but the height was wrong... and add another delay. All of these issues aside, the doors are beautiful and the installation was perfect. Hopefully my experience was an anomaly for NG Windows. If I was going to recommend NG Windows, I would caveat it with two things: 1) expect delays, and 2) stay all over them to make sure the doors and windows are ordered and fabricated correctly.
Areas Of Satisfaction - My front doors are extremely high quality, and the installation was flawless.
The guys showed up and were very professional. They did a great job. They cleaned up and picked up. We love the windows.
Areas Of Satisfaction - The whole experience was great, from the sales to the installation.
We've had different teams/crews working on our house for remodeling and they have been the best company. We have no complaints. Everything they are good at, they are great at. If you are looking for very high-quality custom windows, expertise, installation, and design, they are outstanding.
Areas Of Satisfaction - Great customer service. Attentive and friendly service. Highly recommended.
Additional Comments - Can’t say enough about North Georgia Replacement Windows!
Installation crew arrived on time, worked quickly but thoroughly, and paid particular attention to correcting past issues with previous framework. Everyone was professional and provided a stress free experience.
After being rejected by several other window companies, NGRW was the only one to actually LISTEN to what I needed. The company Representative came to the house, was very attentive to what I wanted to do. My needs did not call for simply window replacement but a remodel of a standing structure. Certain huge windows needed to be removed before the remodel construction could begin. After walking through the house and understanding my needs, Sean assured me that NGRW could help me...on my schedule. Now that the project has been completed, I could not be happier with their efforts! We ordered the windows and set our timing for the approximate date they would arrive at their warehouse. Their crew scheduled the removal of the huge windows, which gave us time to do the necessary framing and closure for the expected new windows. When they arrived, the windows were installed without any issues. The look of this house, an A-frame my parents constructed by hand in 1960 now has an entirely updated look and is far more efficient to heat and cool. I LOVE the new windows and SG Doors. Everyone who has seen them has been amazed that a company was willing to work out this project in phases without a complaint. THANK YOU SO MUCH!
Construction Quality - Love the windows. We feel much more secure now.
Clean & Safe - Great installation crews! Very nice and cleaned up without a hitch.
Work Done Right - Professionals...no doubt.
Additional Comments - 2nd time we have used and the job went perfect each time!
Pleased with the communication and quality of door.
Areas Of Satisfaction - Professional and prompt.
North Georgia Windows was great to work with from the initial consultation to the final install. The office staff, sales staff, and installation crew were phenomenal. I would not only use NG again, but would also recommend to others!
I have already sent a neighbor to you, Sammy Freeman.
Highly knowledgeable staff and high quality product.
Areas Of Satisfaction - Quality and appearance of the windows is great. The crew was very professional.
Extremely professional from start to finish.
Areas Of Satisfaction - Communication and professional installation.
Areas Of Satisfaction - The product and work were excellent.
Areas Of Satisfaction - They met my expectations with the quality of the windows.
Recognized Excellence - Everyone I spoke with and interacted with was very nice, professional and helpful. They were all very good.
Additional Comments - The rooms that we had the windows replaced in are very quiet now. It made a hug difference.
They're the best in business, they respond immediately. Good job on the windows installation.
Areas Of Satisfaction - Everything in all areas. They were beyond what I expected.
Additional Comments - You can't go wrong with them, they're the best in service and window in industry for the money spent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Georgia Replacement Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys