Both the installers did a great job pulling out the old windows and replacing the new windows that I ordered. I was afraid I would need to pull out the plantation shutters that had been installed but they assured me they would not need to do that. They removed the old and had the new in place in one afternoon picking up the pieces as they went. I highly recommend their work.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great. They exceeded all my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Efficiency of installation exceeded expectations

Recognized Excellence

Recognized Excellence - Every person I dealt with during the process from Denver and Chris to the ones who measured and installed my windows were great! I am very pleased with my windows and the experience of purchasing and having them installed.

It was a little pricey so it's not for everyone, it would be a 5 if not.

Areas Of Satisfaction

Areas Of Satisfaction - I truly loved their follow up and that they called back and checked.

From the initial phone call with Denver Clark, to the followup scheduling and installation, it was all superior.

Areas Of Satisfaction

Areas Of Satisfaction - Every area met my expectations.

Current Referrals

Current Referrals - I have discussed them with my neighbors. I will always refer them.

Areas For Improvement

Areas For Improvement - None, we are planning on purchasing more windows from NGRW in the future and would recommend yall to anyone!

Recognized Excellence

Recognized Excellence - Everyone we spoke with in person and over the phone...everyone was great!

Areas Of Satisfaction

Areas Of Satisfaction - Customer service was great from start to finish

We had a couple bumps in the road, but they made everything right, and they stood behind their work. They were good about everything, and they were easy to get a long with. They were accommodating, and wanted to make sure we were happy with the windows.

Construction Quality

Construction Quality - I would give them 8 stars. They are good quality windows, and that is one of the reasons we went with them.

Value

Value - We always want something for less. They were a lot, but you get what you pay for.

Areas For Improvement

Areas For Improvement - It was a really good experience. They were very knowledgeable and were not pushy. They were very helpful assisting us in making the right decision. They also explained their windows over others. I didn't feel they were trying to twist our arm.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations with the interpersonal relationships with the people I dealt with. They are all very cordial, pleasant, and helpful. They did everything they could to be sure we were happy and satisfied. So far the product is superior to everything else we looked at.

Areas For Improvement

Areas For Improvement - The only hiccup I know wasn't completely in their control was scheduling, we were addressed and due to COVID certain things were harder to accommodate but they did so professionally.

Areas Of Satisfaction

Areas Of Satisfaction - The instillation crew were very communicative. The office scheduler was very helpful and informative.

The owner and his staff are the best.

Additional Comments

Additional Comments - They are very affordable, they gave me options. They work with the customers and have a great payment plan.

Areas Of Satisfaction

Areas Of Satisfaction - All areas like the service, quality, timeliness, cleanup, and installation met my expectations.

Additional Comments

Additional Comments - I had a fabulous experience. I would recommend them.

They were wonderful from beginning to end, They took extra care to make sure problems were resolved.

Areas Of Satisfaction

Areas Of Satisfaction - Great window Great price

Value

Value - The windows are pricey but we love them! In speaking with people in the high-end home construction business, Marvin enjoys a excellent reputation. You get what you pay for.

Areas Of Satisfaction

Areas Of Satisfaction - The installers really knew what they were doing. What could have been a very messy experience was done cleanly, quickly, and very professionally. A couple of items needing follow up were also accomplished promptly. The team leader, Clint Mobley, was outstanding.

The very best home improvement company I have ever worked with because of the quality product and entire staff.

Construction Quality

Construction Quality - The replacement windows are of the highest quality because of their visual appeal, ease of opening & closing, along with sealing and insulation factor.

Communication

Communication - The office staff is friendly, helpful and always responsive to calls.

Very thorough. Checked to ensure we were happy and didn't have any issues. Anytime we did have an issue, they were very responsive. Did not bill balance owed until they were certain we were satisfied.

Sales Knowledge

Sales Knowledge - Made a number of suggestions we wouldn't have thought off. Ensured he had all the information needed and able to respond to any questions and concerns we might have.

Problem Resolution

Problem Resolution - Anytime we had a question or concern, they quickly responded.

Areas Of Satisfaction

Areas Of Satisfaction - Full service and knew what they were doing.

Great people to work with. They are real pros.

They crew for North Georgia Replacement Windows was very professional and clean.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows met all of my expectations.

Recognized Excellence

Recognized Excellence - The installation crew at North Georgia Replacement Windows did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in every way.

Professional & Organized

Professional & Organized - I felt very comfortable with the approach the sales person took. I did not feel pressured in any way about making a decision. He was great.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of work, product quality, and communication exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I had high expectations and they met all of it.

Recognized Excellence

Recognized Excellence - Ted was very informative and the whole team did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - They worked on the back patio door, they kept it clean. Kept everything to a minimum.

Recognized Excellence

Recognized Excellence - As a team they all did a amazing job.

Areas Of Satisfaction

Areas Of Satisfaction - They exemplified the definition of superb customer service. They addressed all of my concerns completely. They did not gloss over any steps or settle for the minimum. Every step of the job was done thoroughly and with great precision.