The salesman was terrific. The installation crew was amazing! They were fast and efficient and really tidy!
They exceeded all of my expectations.
Kevin was patient and thorough while observing the initial Covid guidelines; additionally, he is very responsive to email and phone calls throughout the process.
Jonathon Collum addressed every concern and was responsive with updates—a true epitome of customer service!
Customer service and follow through!
I was most satisfied with the them being on time and listening to our questions. They responded promptly.
I was most satisfied with their overall interaction and quality of the product.
This is the second time I have used NGRW and once again they have done a fantastic job. My new French doors look beautiful and perform even better.
The product is beautifully built and the company and their employees are top notch.
I thought North Georgia Replacement Windows was great and the installers were fantastic. Kevin and the measure guy were good. He did see a couple of things that he recommended to Kevin which was good.
I was most satisfied with the installers because I thought they were fantastic. The whole process was good but the installers were really good.
Their professionalism is the area that I am most satisfied with.
I was satisfied with their timeliness. They were very punctual and cleaned up afterwards.
Outstanding, quality windows. I will be using them again in the future to continue another phase of my window replacements.
They did an outstanding job.
Everyone did a super awesome job.
Great company to do business with as they are professional in all aspects of the job. They sell a quality top of the product, install it with trained installers and the salesmen are not pushy. It's a pleasure to business with them I would recommend themto any one.Don Weber
They did a great job.
everyone I dealt with was excellent
Very professional, truly knowledgeable, keeps customer informed at all stages of project, easy to work with, completes work as scheduled. Ensures job site is safe and cleans up interior & exterior areas after installation. Demonstrates operation & provides answers to all questions before leaving
They did a great job! Came out when they were scheduled and finished everything within 1 day. The windows and service was great!
I wanted the Marvin Fiberglass windows and sought out the installer/dealer. I'm really satisfied with the product and the Biggerstaff installation crew was excellent. As an experienced carpenter and amateur furniture maker, it is rare that my expectations are exceeded. Great job!
They put in two glass door and windows. They did a great job, everything was satisfactory and we will be using them again for more windows.
The initial meeting that we had with Mike, was extremely informative and exciting.
A great company with the right people in all areas from top to bottom.
Salesman was exceptional
I highly recommend North Georgia Replacement Windows and they delivered as promised.
We knew that new windows were going to change our home drastically, but had no idea the improvement would be felt immediately. From the initial call to schedule a quote, to the finished installation, the folks at NGRW really exceeded our expectations. And our home is unbelievably comfortable...no more drafts or windows covered with condensation!
All the people at NGRW are very responsive and helpful from initial sale to final installation. Whatever the issue from a requested change order to rescheduling installation always get immediate attention.
Have not encountered any issues in my 3 transactions with the purchase or installation of the windows or doors.
I highly recommend NGRW. We have been repeat customers over many years. Every employee we've encountered is focused on delivering a very good product at a reasonable price with integrity. Contract detail and accuracy are very important to us and our sales rep delivered beautifully. The whole operation from sales, to business office to installation is seamless. They are a pleasure to do business with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Georgia Replacement Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys