My wife and I have lamented over the last fews years about the loss of quality and standards with services and work, in general. Blame it on the recent pandemic or current times we live in, but NGRW renewed our faith that high standards and exception quality still does exists. We felt like we got "white glove" service all the way through and we just can't say enough how much we appreciate it!!!

Clean & Safe

Clean & Safe - These 2 windows were being installed in our living room containing large antique pieces, silk upholstery, & oriental rugs. The care taken to protect everything was superb. They literally covered it all. They also cover the hardwood floor with thick padding in front of the windows for protection. They explained the noises they would be making just to set expectations. After they left, other than two beautiful new windows, we could not tell they had been here. Even the driveway where they were working was very clean.

Work Done Right

Work Done Right - It's been a week and a half since installation and by all accounts everything looks right and feels right. As I was observing the whole installation process I felt confident the crew was extremely experienced and knew what they were doing.

Areas Of Satisfaction

Areas Of Satisfaction - My wife and I have lamented over the last fews years about the loss of quality and standards with services and work, in general. Blame it on the recent pandemic or current times we live in, but NGRW renewed our faith that high standards and exception quality still does exists. We felt like we got "white glove" service all the way through and we just can't say enough how much we appreciate it!!!

Additional Comments

Additional Comments - This is our second major installation with North Georgia, and both times they exceeded our expectations. Everything went flawlessly, and we continue to be very impressed with the project team, the installation team, and follow up afterward.

Anyone needing replacement windows need to give NGRW a call for the best windows on the market!

Communication

Communication - They kept me informed every step of the way.

Work Done Right

Work Done Right - The work was done to my total satisfaction.

I enjoyed working with the replacement window personnel. The salesperson was extremely knowledgeable and gave us advice on controlling the heat with the windows and the installation went flawlessly.

Areas Of Satisfaction

Areas Of Satisfaction - Our sales guy was terrific. Our door project manager, Jimmy, was terrific. We love the look of the new windows and door.

The salesperson was professional and did a great job. He was quick and efficient. The installers were very professional. However, the window itself didn't provide the sound quality I was looking for and told would be provided.

Areas For Improvement

Areas For Improvement - They were great.

Areas Of Satisfaction

Areas Of Satisfaction - The sales rep, project manager, and installation crew were excellent.

We are really satisfied with the quality of the windows, the entire procedure, and the team that installed the windows did a terrific job and did not make a mess. We are quite pleased with our new windows.

Sales Knowledge

Sales Knowledge - The salesperson was fantastic in walking through the windows and explaining the process.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations, we are happy.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the windows and the general service exceeded our expectations. We made some adjustments to the initial design, and they responded quickly, answered any questions, and kindly adjusted the bid.

Additional Comments

Additional Comments - We are quite pleased with the quality of the windows and workmanship. We are not done on the house and will be calling them next year to do more work.

I was impressed with the whole process.

Recognized Excellence

Recognized Excellence - The salesperson gave me a lot of different options. We went back and forth many times to get the order correct. The installers did a really good job, and a few of them came back to check on some things for me. It was professional all the way around.

Areas Of Satisfaction

Areas Of Satisfaction - From beginning to end, the experience with North Georgia Replacement Windows was exceptional. The sales people, as well as the installers, were incredibly courteous and helpful.

The company exceeded our expectations, and we would highly recommend them to anyone looking for quality window installation services.

Areas Of Satisfaction

Areas Of Satisfaction - The installers were respectful of our home, ensuring everything was clean and tidy after the work was completed. They also took time to explain the features of the new windows and made sure everything was done to our satisfaction.

Additional Comments

Additional Comments - We couldn't be more pleased with the entire experience. From the initial consultation to the final installation the team was professional, punctual and highly knowledgable. The windows themselves are of excellent quality and the installation was done with great attention to detail. Thank you for a job well done!

They were professional. They were well-trained and had a good product.

Areas Of Satisfaction

Areas Of Satisfaction - The company met expectations with their level of concern, professionalism, and workmanship.

Additional Comments

Additional Comments - It was great, a very positive experience.

They did an excellent job. They were meticulous, made sure the harder installation was done very well, and I am very pleased with the outcome.

Areas Of Satisfaction

Areas Of Satisfaction - Really impressed with the salesman we delt with and his level of detail and expertise

The only issue was with the installation work and quality. The installation work would be my reservation in recommending them to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in their efficiency, the time in which they completed the project.

Additional Comments

Additional Comments - We had a great experience.

We were so happy with the professional work and fast service.

Additional Comments

Additional Comments - It was a very timely installation and very impressive.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the materials and communication were great. They also did the installation in a particular order to give me access to a room I needed in the afternoon

They did an excellent job and were punctual. I couldn't be happier with the job.

Professional & Organized

Professional & Organized - North Georgia Replacement Window had excellent organizational skills.

Communication

Communication - They communicated very effectively, better than any contractor I have ever had at my house.

Areas Of Satisfaction

Areas Of Satisfaction - The service and installation exceeded my expectations.

Recognized Excellence

Recognized Excellence - I want to recognize everyone for their exceptional service; from the person who did the estimate to the installation crew.

Additional Comments

Additional Comments - It was a good experience. It was the best experience I have ever had with contractors at my house, which I have been in for 40 years.

I had a 100% positive experience, from the sales staff to the installation crew. Highly recommend.

Areas Of Satisfaction

Areas Of Satisfaction - The overall experience and work met and exceeded my expectations. They were efficient at getting the job done and effective at communicating and time management. They arrived early and left early, and overall it was a wonderful experience.

Recognized Excellence

Recognized Excellence - The sales rep was very hands-on, as much as one could be. He followed up to make sure we were satisfied, and he was quick with his responses time after I called to ask a question. Also, every time I called, everyone was friendly and gave great customer service.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the windows, the speed in which they were installed, and the no damage involved with replacing the window exceeded my expectations.

Areas For Improvement

Areas For Improvement - North Georgia Replacement Windows did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows met my expectations with customer service.

Additional Comments

Additional Comments - I had a great, smooth and professional experience.

Areas Of Satisfaction

Areas Of Satisfaction - The windows met all expectations. The crew was very efficient in the installation.

Recognized Excellence

Recognized Excellence - Sean our salesman, took a very consultative approach, which was so different from the other companies we met with. Jake and his crew, our installation team was the best.

Areas For Improvement

Areas For Improvement - Did a fabulous job - totally satisfied

Areas Of Satisfaction

Areas Of Satisfaction - From the first meeting until the end the window replacements was professional and on time. Great job!