Additional Comments

Additional Comments - NGRW was the right company for us to work with because they care about doing things right. The sales experience with Denver Clark was outstanding. We've received numerous compliments from homeowners in our neighborhood.

Areas Of Satisfaction

Areas Of Satisfaction - They were great all the way through the process from the sales to the installation. Professional, knowledgeable and responsive. We love our new windows.

I am very happy with my windows. I had a tiny problem and they came out right away and took care of it.

Recognized Excellence

Recognized Excellence - Denver was really nice. He was the salesperson. He really helps you and does whatever it takes.

Sales Knowledge

Sales Knowledge - Hunter was knowledgeable and guided us through options and responded promptly to all of our questions. This is our 2nd project with NGRW and we are pleased with our previous and latest project.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process and planning process were excellent, having SMS notifications and e-mails about the build process, project installation date, and all communications is really appreciated.

North Georgia Replacement Windows provided excellent service. They are very good company.

I received great service from start to end including the salesman, who came and gave the right information, to the installation team. The installation team was awesome. They did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Everything from the initial sales presentation of the product overview and walking through the options, to the actual measurements, installation, and post installation walk through. Everything has been top notch.

Recognized Excellence

Recognized Excellence - As far as recognition for exceptional service, they were great. The salesperson and the installation crew did a great job. It looks much better. It enhanced the look. Everyone did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Overall the installation crew, salesperson, and the crew manager/job site manager were all excellent which met/exceeded my expectations with North Georgia Replacement Windows. Whatever we wanted, we got, so I think they did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - They were very professional. We are very happy with them.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with everything, their cleanliness, friendliness, punctuality, communication, and professionalism. They were great.

This company is professional from front desk to installer. Everyone I came into contact with was friendly, courteous, helpful, and highly knowledgeable about their business and products. The quality of the windows and doors is top-notch, and the entire process - visit and quote, scheduling, and installation - was smoother than any home renovation project I’ve ever been through. This is a company you want to do business with.

Sales Knowledge

Sales Knowledge - Took the time to explain why my current windows weren’t good quality and were poorly installed - it made a difference to have a professional point out the problems.

Value

Value - The new windows on my home make my place look much more finished and up-to-date than other homes in this neighborhood, which increases the perceived value of my home. This may be really helpful when I go to sell.

They are a very responsible and trustworthy group.

I wrote a review already.

I have already recommended North Georgia Replacement Windows; they were very professional, came on time, and worked hard.

So glad I chose them over the other companies I interviewed!

I actually already have recommended North Georgia Replacement Windows to several colleagues who are evaluating window upgrades.

Areas Of Satisfaction

Areas Of Satisfaction - Outstanding follow up, and support. I had an issue with the hardware on a previously installed door by NGRW, but they repaired/replaced it with no issues. NGRW stands by their work, and their products.

Additional Comments

Additional Comments - I will continue to upgrade my home with NGRW products. This year was windows, and next year will be the doors.

Areas Of Satisfaction

Areas Of Satisfaction - They did everything they said they would do. Did excellent work. We are very happy the way picture window turned out.

Additional Comments

Additional Comments - These windows are the most amazing thing I have put in my house. They are gorgeous. They are extremely expensive. I can open the doors to my sunroom now because the glass is so insulated. The glass stays perfect. It's worth it 150%.

The owner is great. He is a very nice person.

Great communication, great service and lots of attention to detail.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very thorough, detailed, and very clean. When coming in the house, they put carpeting in areas so they wouldn't damage anything. They were very considerate.

Recognized Excellence

Recognized Excellence - I would like to recognize the construction guy, David Lippy. I appreciated his patience throughout the process. We went through an evaluation of others, but their company stood out. I appreciate how patient he was, and I didn't feel rushed. On the construction site Kevin he was incredible, and he was a very good guy. There was another foreman that was on the site, and his name Clint, and I think they were very good.

Areas For Improvement

Areas For Improvement - Very pleased with service, workmanship and quality of product, would definitely use again.

High quality product, and very good sales and service team.

Our window project with NGRW went very smoothly. From our first visit to the Alpharetta showroom, ordering, and installation of the windows, we were very pleased with the knowledge and efficiency of the staff. Professional and courteous employees and prompt answers/replies to any question we had. We love our new windows!!

Additional Comments

Additional Comments - We have been impressed with the knowledge of your staff and their prompt replies to any question/concern we had.

North Georgia Replacement Windows provided excellent customer service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations. They came back and cleaned the windows and everything. I was totally happy with everything.

I would recommend North Georgia Replacement Windows. They did an excellent job; we're very happy with the service.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows exceeded my expectations with their installation crew. The crew was very nice, efficient, and did a professional job.

North Georgia Replacement Windows provided great service.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows knew what they were doing. They met expectations.

Additional Comments

Additional Comments - I am very satisfied with the quality of service and the actual product.