They have excellent customer service.

Damaged my home in several places during installation. Sloppy careless workers

NG Windows was professional, courteous, and completed the job in a timely manner.

Areas For Improvement

Areas For Improvement - I would say none. They were very easy to work with, the crew was great, and I really can't think of anything that they fell short on.

Areas Of Satisfaction

Areas Of Satisfaction - The crew that came in the day, exceeded my expectations. I did not expect it, and they were truly professionals, and I was very impressed with that.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales guy; he was really good. I would also like to recognize the on-site go to person, the project manager/ foreman, were excellent. They were both very young, and I was like, have they done this before? It was clear that they knew exactly what they were doing and were very knowledgeable.

Additional Comments

Additional Comments - The customer service, in general, anytime I would call them, or they would call me, it was very easy to communicate with the office. Everybody there, was helpful. Sometimes when you call and have to leave a message it takes a couple of days, but the girls there, were on it.

Thoroughly knowledgable sales team with quick response times and all questions answered to satisfaction.

Smooth transaction and excellent workmanship.

From sales, to install and finally service, I felt may satisfaction came first. Everyone has been friendly and professional.

Problem Resolution

Problem Resolution - Quick, responsive. Friendly and respectful.

Recognized Excellence

Recognized Excellence - Zack stayed connected and persistent at seeing me through the HOA and sales process. Bill and the install crew were professional and effective at fitting everything in on a single day.

Great service! Fantastic design and install crew.

It was great. I am very happy with my new windows. I have already some more new windows.

I worked with a guy named Matt. He went above and beyond regarding customer service and being there on time. We all had a little traffic that morning, and he called to let me know. I was really appreciative of that. I was having traffic the same day, and we were coming from different directions. His entire crew had traffic, the same day, from another direction. We all got there, and he called me on the way in and talked about it, and I said it's all good.

Sales Knowledge

Sales Knowledge - Emma Reyes, was beyond knowledgeable. She was a guru, and I was so very impressed. I used this service before, and she was my sales representative the first time. She did such a great job, I called her back the second time. I will do it again if I have to. I would give her a 5 plus.

They did a pretty good job. I like the job that they did.

Areas Of Satisfaction

Areas Of Satisfaction - We couldn’t be happier with our new windows and doors. The installers and painters did a super job.

North Georgia Replacement Windows' quality and responsiveness is the best. They were very responsive after the installation. We had some small hiccups, and they came back very quickly and within an hour to fix what needed to be fixed. The quality is great. The price is reasonable and very respectable.

I had the windows installed and really liked that I can see out now with what I have. It is just beautiful. It is a picture moment out here. It is really great.