Normandy Remodeling
Customer feedback report for

Normandy Remodeling

Normandy Remodeling

Award Winning Additions & Kitchens Show more

Award Winning Additions & Kitchens

For over 40 years, Normandy Remodeling has been Chicagoland's most trusted remodeler, winning awards for exceptional customer service, innovative design and comprehensive remodeling services. Besides additions, Normandy also excels in kitchen remodeling and renovations of all kinds. And every Normandy project offers you the peace-of-mind of an on-time construction guarantee.

Normandy Remodeling, formerly Normandy Builders, was founded in 1979 with the idea of offering a different kind of home remodeling experience,one built on trust and offering the peace-of-mind that comes with an unsurpassed level of customer service. Our unique approach to remodeling has proven so successful that today we have grown to over 40 designers, architects, project managers and craftsmen, all sharing the same steadfast commitment to excellence.

Guaranteed start and completion dates plus a 5-year warranty ensures your peace-of-mind.

The reason for our success is that we stand by our work and we stand by our customers. We are your partner from the beginning to the end of the construction process, and for years beyond, thanks to our outstanding 5-year warranty. You will also enjoy the peace-of-mind of guaranteed start and completion dates. In fact, we are so confident in our ability to complete your project on time, we will pay you $100/day for every day past the deadline. No other builder in Chicagoland offers that guarantee.

Normandy has been named "Chicagoland's Top Remodeler."

We are proud to have been twice named Chicagoland's Top Remodeler and Remodeler of the Year. We've won dozens of awards not only for our exceptional customer service but also for our outstanding designs. Our projects have been featured on HGTV, This Old House and in publications including Metropolitan Home, Kitchen and Bath Ideas by Better Homes and Gardens, and West Suburban Living. Let us enhance your home with our award-winning remodeling services.

Our proudest achievement? Satisfied customers.

To earn your trust and offer you the utmost peace-of-mind, we make customer service our number one priority. Our outstanding customer satisfaction rate proves that. At Normandy, we constantly monitor customer satisfaction using the independent research firm, Guild Quality. Our clients give them feedback in areas such as design expertise, construction quality, problem resolution and trustworthiness. We are very proud that 95% of our customers have said that they would recommend our service to their family or friends. Here are some actual customer quotes:

"I thought they were absolutely professional and fabulous, I would automatically choose them again to do any project for me and I enthusiastically would recommend them to everyone."

"Normandy builders did an absolutely fantastic job, and the kitchen turned out even better than I expected. It is a great company to work with, and I cannot praise them enough!"

"Please write down that Normandy Builders are off the charts excellent. We had absolutely no problems. Mark everything as "above and beyond", the highest marks you can give on every question, please."

Our Design/Build process takes the stress out of remodeling.

No matter how large or small your project, we follow a proven, comprehensive Design/Build process that ensures your job is done on time, on budget and to your complete satisfaction. It all starts with a free in-home consultation with your Normandy designer. Our experienced designer will sit down with you in your home, discuss your objectives, sketch out ideas and show you comparable projects. Next, you"ll visit our stunning 8,000 sq. ft. showroom. Here, amidst an incredible selection of materials and finishes, you'll be able to see and touch the products you'll be choosing from and find inspiration in our exquisite display rooms. Then your personal project manager will guide you through every aspect and manage every detail of your construction project from start to finish.

For your next addition, kitchen or renovation project, enjoy the peace-of-mind of working with Chicagoland's most trusted remodeler. Call Normandy Design Build Remodeling today for your free in-home design consultation.

Types of work

Kitchen remodeling 764
Bathroom remodeling 646
Additions 265
Master bathroom 72
Basement remodeling 70
Mudroom 43
Laundry rooms 40
Home remodeling 23
Bedroom remodel 22
Bath renovation 20
Porch 18
Cabinets - custom 14
Kitchen & bathroom remodeling 14
Chimneys & fireplaces 10
Window & door replacement 9
Exterior remodel 8
Windows 7
Living room remodel 7
Home office remodel 6
Garage 6
Sunrooms & patio enclosures 6
Built-ins 5
Interior upfit 5
Renovations 5
Roofers 4
Remodeling & renovation 4
Attic 3
Gutter installation 3
Deck building & maintenance 3
Exterior upgrades 3
Flooring 3
Wood flooring 3
Doors 2
Electrical 2
Basement bar 2
Stairway 2
Decks & outdoor living 2
Laundry 2
Dining room 2
Elevator 2
Design build remodel 2
Siding 2
Screen porch 1
Replacement roof 1
Soffit & fascia 1
Patio covers & pergolas 1
Countertops & stone - custom 1
Exterior painting 1
Library remodel 1
Covered porch 1
Drywall 1
Patio 1
Trim 1
Closet & garage organizers 1
Vanity 1
Insulation 1
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GuildQuality surveys

This page contains customer feedback collected by GuildQuality using impartial third party surveys. Learn more
GuildMember since 2006
Guildmember since 2006
Guildmaster with Distinction Award Winner
Guildmaster Award Winner 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020 with Distinction
Feedback Milestone
Actively Surveying Surveying most recent customers
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10 Consecutive Great Reviews 2023
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5 Consecutive Great Reviews 2022
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10 Consecutive Great Reviews 2020
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20 Consecutive Great Reviews 2019
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20 Consecutive Great Reviews 2018
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20 Consecutive Great Reviews 2017
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10 Consecutive Great Reviews 2016
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10 Consecutive Great Reviews 2015
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10 Consecutive Great Reviews 2014
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10 Consecutive Great Reviews 2013
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Full-time employee
Hinsdale, IL
Residential Construction Experience {{}}, 
Updated: Aug 19, 2020
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Of 2844 customers surveyed, 1790 responded
Employees & Subcontractors
The employees and subcontractors of Normandy Remodeling are professional and courteous.
Sales Knowledge
The Normandy Remodeling salesperson was knowledgeable and helpful regarding my project.
Normandy Remodeling had the necessary expertise to manage my project.
I trust Normandy Remodeling to follow through on commitments.
I would recommend [SALESPERSON] to a friend.
Clean & Safe
The job site is kept clean and safe.
Construction Quality
I am satisfied with the quality of materials and workmanship.
Professional & Organized
Normandy Remodeling was professional and organized.
Normandy Remodeling stayed within our agreed upon budget.
Proj Manager Accessibility
[PROJECT MANAGER] was accessible and responsive throughout the process.
I received a fair value for my money.
Likely To Recommend
I am likely to recommend Normandy Remodeling to a friend.
Problem Resolution
Normandy Remodeling effectively addressed and resolved problems.
Proj Manager Recommend
I would recommend [PROJECT MANAGER] to a friend.
Normandy Remodeling completed the punchlist in a timely manner.
Normandy Remodeling communicated with me effectively.
Normandy Remodeling uses new technologies and innovative techniques.
Normandy Remodeling adhered to our agreed upon schedule.

Of 2844 customers surveyed, 1790 responded What does this data mean?
All project locations are approximate
Of 1790 respondents, 903 left a review
851 of 902 would recommend
No rating
How are reviews verified?

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Customer feedback report

The feedback presented on this page was collected by GuildQuality from Verified customers of Normandy Remodeling using our impartial third party survey process. To learn more about GuildQuality and our survey process visit

Normandy Remodeling

440 E Ogden Ave,
Hinsdale, IL (630) 455-5600