We have recommended Normandy to a friend and would gladly continue to recommend them.
We were pleased with the whole experience, from planning through construction.
Normandy should never take high-rise jobs in downtown Chicago when sub-contractors clearly do not to work there. They dislike the extra travel time, availability of parking, and freight elevator problems. We pay double the labor in downtown Chicago for the same services that would be offered in the suburbs, or locations in Chicago that offer easy parking and accessibility.
The experience was well organized and executed. Our designer worked with us to incorporate all of our needs and wants in the spaces. Our Supervisor kept in regular contact with us and the contractors were strong tradespeople. We have completed 3 projects with Normandy and recommended them to several friends and family members.
We are thrilled with the remodel of our bathroom!
While the design process was fun, the construction phase was brutal with lack of planning of construction activities and resources.
Overall, it was a great experience with the work well done.
The group at Normandy was able to help us realize our library dreams. We are grateful to the sales/design team for helping us create a design that was exactly what we wanted. This included searching high and low for the exact tile we wanted for our bathroom and sending a sample of our flooring to the ladder company to ensure that our library ladder was a perfect match. The project manager, Sean, was a great communicator and extremely empathetic when things got off track. Which they did. Unfortunately, there were some issues with attention to detail on the sales end which contributed to an extension of the timeline and some additional expense to Normandy. However, the team at Normandy resolved the issues and Sean was amazing throughout.
I would absolutely reccomend Normandy to anyone in need of a designer that truly listens to thier needs, desires quality remodeling/construction worksmanship, professionals that don't cut corners, and a project management experience that was communicative. comprehensive and never stressful.
Turnover of our designer was not only disappointing but caused much confusion since no selection notes where entered in the computer and our inquiries on budget and project timeline that had been verbal communications and alignments where treated like “oh well” she not here anymore. You should be responsible for your employees actions or at least acknowledge the disconnects and disruption. Honestly, it was beyond acceptable- the project was over budget, timeline of starting and finishing was so far off the mark that the only successful timeline followed was collecting payments.
Outstanding quality of workmanship, sub-contractors were all pleasant to have in our home.
Normandy did quality work. We are very excited and pleased with our newly remodeled home. It's absolutely gorgeous!
Definitely would give Normandy a shout out to any of our friends and family!!
We had used Normandy to remodel our kitchen and mud room a few years earlier. Normandy and designer Laura Barber envisioned and produced a kitchen that exceeded my dreams (Midnight Blue bottom cabinets contrasting with white upper cabinets, a warm natural wood ceiling Laura encouraged me to keep, and a new west-facing window over the sink—sunsets put scrubbing pots and pans in a much more enjoyable light.
We are so pleased with the outcome of our project! Leslie understood our lifestyle and envisioned a space that works perfectly for our family. Leslie also provided great guidance through the product selection process. Once the work began, Bill did a great job communicating to us what we could expect every day, and being available for our questions and concerns. It was a pleasure to work with the Normandy team!
Design is helpful an d complete. Construction proceeded as scheduled, and more than met our expectations. We are thrilled with the outcome. It was all we dreamed of and more.
We are likely to recommend Normandy Remodeling to any contact that might occur.
Excellent in spite of supply issues
I have used them multiple times. I think they do high-quality work and do a good job of making it a smooth process. They have good ideas, and I am very satisfied.
They did exactly what they said they would do.
Have recommended Normandy to several friends. We've actually had Normandy do 2 different projects for our home and they have both been excellent jobs.
Normandy Remodeling was wonderful to work with from start to finish. Communication was thorough and the employees worked hard to stay on schedule. Overall, I am extremely happy with the project.
If I had filled out this survey last December, I would have had a very different reply. However, the lack of support we have received from our Project Manager over the last four months has changed everything. Essentially we have not seen any follow-through or communication on the items listed on our punch list unless we proactively email for updates/action. We had our walk-through meeting on 2/14, and went 6 weeks with literally no communication or follow-through on anything. Four months later we continue to escalate issues and ask for support. The lack of follow-through and support on these remaining items - some of which are significant, such as flooring issues - has completely impacted our ability to recommend Normandy. We gave our final check and felt like we were left on our own.
They were promptly responsive to every inquiry/communication from us.
The process was long but they kept me in the loop on everything I don’t think there was anything anyone could do about that so its done now and I love my kitchen
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Normandy Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys