Very expensive services.
Project Designer Knowledge - Design was thorough and exact for Production Group to built.
Lead Carpenter Professionalism - The carpenter had good workman ship, was knowledgeable and professional.
Professional & Organized - All employees were professional attitude.
Communication - Project was scheduled and updated in time. All work was supervised and followed up. No issues were found.
Problem Resolution - No issues. The Project was done smoothly .
Expertise - The Sub Contractors hired were good and knew what they are doing. Next Stage Design and Build had many good and competent workers.
Clean & Safe - Very good. The Workers cleaned up after work , after the day and trash was picked up regularly. The portable toilet was provided. These were great.
Construction Quality - It was expected. All were very good.
Production Coordination - The production Coordinator was responsive, paid attention in details and monitored the project to the target date.
Project Manager - He explained the project to be executed thoroughly and what to be expected. I was comfortable that he lead the project smoothly.
Recognized Excellence - I recommend Raymond, and Chip for their excellent services. They are an asset for the Company. These employees were working very hard even though the job required two person jobs but they were happy and performed well by themselves.
Additional Comments - It happened during the construction work , we were out of the country for two weeks. We left the house, the key for the workers to continue working on the project. Everything was fine. The workers protected the floors ,the stairs , the walls for their work. I appreciated with their consideration to maintain the living space clean and their discipline.
Lead Carpenter Professionalism - Earl P. was our Lead Carpenter
Recognized Excellence - I love working with Shelly Yoder. She is very accommodating, professional and really listens to my design requests
Additional Comments - Great experience. I love work with this excellent team of professionals.
Quality of work and customer service was great. However, it was quite over-priced, and took longer than expected. I would recommend to a friend who isn't budget- or schedule-sensitive.
Employees Professionalism - Everyone was very knowledgeable, professional, and responsive.
Sales Knowledge - Did a great job planning and helping us navigate the whole process.
Project Designer Knowledge - Francesca is amazing. She is very talented and so nice to work with.
Construction Quality - Great job by everyone. But for the price we paid, I would expect nothing less.
Have used their services in the past and would use again for future projects.
Employees Professionalism - Kept me informed of status and next steps of project. Always showed up on time.
Communication - Always kept me up-to-date.
Recognized Excellence - Earrl Pagh was professional, friendly, kept me informed and did a great job.
Employees Professionalism - Earl, Paul, Raymond, and the whole team made the experience a pleasure.
Sales Knowledge - Keith guided us away from elements that wouldn't help us reach our remodel budget targets.
Project Designer Knowledge - Shelly Yoder's design was the inspiration for the project. After we selected some key foundational elements, she put it all together and made the process a pleasure.
Lead Carpenter Professionalism - Ray was here so much he became part of the family. Very courteous and considerate to leave our home as clean as he found. it.
Professional & Organized - Very professional, very organized. All plans and build timelines were provided and updated regularly. No surprises.
Communication - Both on site conversations and app based updates made the planning easy. I had to coordinate painters, window contractors, audio video contractors, and others so they wouldn't interfere with each other. The planning process made that easy.
Problem Resolution - We had structural issues which caused some delays but the team kept the subs informed so that they could adapt to the new schedules. I had some issues with appliance installation and Nextstage stepped up and installed by range when it wasn't their job. Much appreciated!
Expertise - Yes. Their relationship with and understanding of the county permit process was excellent. They helped me avoid unplanned and costly structural upgrades by reinforcing existing structural elements at a fraction of the cost.
Schedule - Very close to the original schedule. Delays are expected but there weren't many.
Clean & Safe - We lived in the house during th remodel and the team was great at cleaning up when they left for the day.
Punchlist - We didn't have much of a punch list but it was handled quickly.
Work Done Right - Most was flawless. We did have to re-tile a section of our shower twice because the project manager noticed the quality wasn't up to NextStage standards.
Production Coordination - Very responsive and helpfull with other contractors I had hired for smaller elements of the project.
Project Manager - Paul was awesome. Always responsive. Very good at the technical details and working with the county permit process.
Recognized Excellence - Earl was awesome. Always has a smile on his face and very helpful to keep the program on track on a daily basis. Nor was also extremely helpful to us during the design phase.
Additional Comments - So glad I found Next Stage for this project.
Everything was great and to our expectations, but there is a premium cost to the services.
I have recommended Next Stage for all the years I have been using them.
Lead Carpenter Professionalism - Shaun is a superb pro who who double checked every step.
Clean & Safe - No mess anywhere.
Construction Quality - Top notch material!
Additional Comments - Next Stage is my go to company for any home project!
Schedule - NextStage accommodated our request to remain in the house during the remodel, which created the need for scheduled phases. The resulting schedule met our expectations.
Recognized Excellence - The NextStage team members were all very good to work with. Dianne and Patricia struck a nice balance between customer wants and needs with design and cost choices.
Recognized Excellence - Glenn Tirado took exceptional pride in the work he sis as if this was hie own home.
Next stage was exaxtly what we needed. An organization to coordinate from design, to subcontractor management to project completion. And at every step involving us so that we felt it was "our" project working together.
Project Designer Knowledge - Next stage provided exaclty what we needed... we had an "idea" of what we wanted to do, but not the design details.. they came in, provided great design options, then were able to merge various components of the options into something we are really happy with.
Lead Carpenter Professionalism - Glenn was always there when we needed him. Keeping us informed, and doing great work. I highly recommend Glenn for the way he interreacts with the customer, and the quality work he does.
Communication - Using buildertrend, Cell phones, email, text. Next stage was ALWAYS there and very responsive to any questions, concerns and plans for how the project was going.
Problem Resolution - Problems were very few and far between, but for the couple of instances that came up, it was NEVER adversarial. we were all on the same side getting the issues resolved.
Clean & Safe - The took what seemed like extra effort to keep the site clean. Every day work was performed was begun and ended with ensuring a clean work environment.
Project Manager - Tim is simply amazing. His openness and availability to talk about the project really made him a friend. He made the relationship in a way, that I felt completely comfortable contacting him anytime with any questions. I wish everyone could have Tim as their project manager.
Recognized Excellence - We had most of our contact with Tim, and our design team Shelly and Francesca. They were a joy to work with and so helpful from start to finish. Sorry to see them leave our home for the last time as the job completed.
Result (new kitchen/dining/family room) was outstanding; very professional, talented and experienced design and construction team was a pleasure to work with.
Sales Knowledge - Patricia got this whole project moving
Project Designer Knowledge - Very talented, and clearly listened to our ideas
Lead Carpenter Professionalism - Pleasure to work with
Subcontractors Professionalism - Mike (elec.) and Jeff (plumb.) were particularly strong, happy with all.
Project Manager - Brad's awesome, so is Chip!
Recognized Excellence - Shelly, Patricia, Brad, Chip, Francesca, and Shaun were a pleasure to work with.
Additional Comments - We're very happy with the result, as well as the experience we had during this project. Was a pleasure!
We had such a great experience with our whole Next Stage team and would definitely recommend to friends. From the design process through to construction and completion, we felt that the team was professional and brought expert knowledge that we didn’t have. We are so happy with our kitchen remodel!
Sales Knowledge - Jeff was a pleasure to work with. He responded quickly to all of our (very detailed) questions. He was experienced and knowledgeable and helped us understand the process all the way through. He was also realistic in setting expectations with us which was so helpful for our first major home remodel.
Project Designer Knowledge - We loved Shelly! She listened to our ideas for the kitchen and helped turn them into reality. She brought suggestions and ideas that we would have never considered on our own and we landed on a beautiful design. She also found tiles, lighting and other accents that we could not have found on our own.
Recognized Excellence - Shelly and Jeff K!
Additional Comments - We are so happy with our kitchen and the service we received from Next Stage.
To me, the biggest issue with NextStage is the cost. Unless I have something "structural" or that requires solid expertise, NextStage has always been the highest bid.
Employees Professionalism - Everyone always very polite and courteous.
Lead Carpenter Professionalism - Awesome--and not just because we could chat about WI and the Midwest. Always kept me informed on status, followed up on my questions. Zack was also great on the exterior structural/water damage issue.
Project Manager - I love this guy. Paul responded to every single email and every single text. He has great follow-through. When I do my other living room windows, I want Paul (and Earl) back.
Recognized Excellence - I don't think I had a "project manager" during my first project with NextStage and Chip handled everything (maybe he was lead carpenter and PM all rolled into one). I think for this project, it was helpful to have Paul doing his thing and Earl/Zack doing theirs because it was more like 3 smaller projects all bundled together (so more coordination required).
Additional Comments - I really appreciate NextStage accommodating my travel schedule. I know that prevented the crew from wrapping up earlier since I was not comfortable with anyone entering the house while I was out of state. Paul offered to swing by the house to check daily but that just seemed unnecessarily burdensome to him to me. I believe he was getting pressured to get my project done so this was on me. But I truly thank Paul for offering.
Recognized Excellence - Whole team
Additional Comments - The end result exceeded our expectations.
Without a doubt. It is very hard to find a remodeling company that you can trust and NextStage is reliable, cares and is compassionate about what they do.
Sales Knowledge - Taking an old house, stripping it down and building a second story in the attic was an ambitious project and Patricia was ready for the challenge. She never shied away from our ideas and was with us every step of the way letting us know how much things would cost. We also appreciated her professionalism and willingness to talk freely about our concerns before, during and after the project.
Lead Carpenter Professionalism - Glenn was more than a carpenter on this project. He was able to see our vision and skillfully build it and make it a reality. It is obvious Glenn has a lot of hands on experience and I have a feeling our project would have gone a different direction had Glenn not been on the project throughout. Not only did he do all of the framing for the upstairs but he also installed the kitchen cabinets and everything turned out beautiful. I especially love how he framed the dormer window in the upstairs bedroom. It is prefect.
Subcontractors Professionalism - I would like to especially mention Jeff Dean plumbing and the drywall partners. They went above and beyond!! The water in Willow Glen is horrible and finding the right tankless to use and filter system was complicated and we really appreciate Jeff Dean’s knowledge and recommendation on what system would work best. It was also challenging to plumb the new upstairs. Jeff, Glenn, Tim and Jeff S had to work closely to make it work. It was impressive to hear them talk through the obstacles. Drywall, worked tirelessly and the results are beautiful. They had to work with existing plaster as well as new drywall and you can not see any transitions. Amazing!!
Project Manager - We never once felt like our project was out of control. There were a few sleepless nights over exterior siding(not NextStage’s fault) and Tim successfully guided us through every step of the way. He was a shoulder to cry on, someone to give high-fives to, and would be there rain or shine. He called just about every night to let us know what to expect the next day and made sure the project kept on tract.
Recognized Excellence - This project would not have happened without Jeff Schroeder. He was very much involved behind the scenes helping Patricia,Tim and the engineer to make sure the overall character of our old home was not being overlooked. Jeff played a valuable roll especially in the beginning to make sure the overall “plan” was well thought through and every possible option was explored. Jeff understood, from the beginning what was important to us and where we were willing to compromise. He cared enough to step in and share his knowledge and the project was better because of it.
Quality work, great communication, excellent design and planning and on schedule execution.
Sales Knowledge - knew all products to be install, informed us on prices and was very helpful on other items not apart of project
Project Designer Knowledge - Cindy was delighted about material picked out, great at detailing plans and assisted in other question about non project items.
Communication - Earl kept us informed daily and everyone else responded to all our emails.
Expertise - Outstanding, floors were a problem and Paul and Earl found a great solution of fixing them.
Construction Quality - Earls work on base boad and floors was outstanding as well as coordinating with rug and paint subcontractors
Subcontractors Professionalism - Paint and rug subcontractor did a great job.
Production Coordination - Plans were very detailed and complete and all work items were started and completed as planed and scheduled
Project Manager - Stayed in contact with us, always a quick response to emails, superb coordination with Earl on all aspects of project especially the floor
Additional Comments - Cindy and I are very pleased with all the work and results of the project.
Recognized Excellence - Earl managed and responded to all inquiries. Glen, Raymond, Sean were so helpful to make sure we were satisfied with the work done for the day.
Additional Comments - When questions or concerns were voiced they were immediately responded to. If vendors neede to be called back to touch up a spot or two it was done without hesitation.
We have used your company for two projects and have been very happy with the results for both of them.
Recognized Excellence - Shawn was excellent throughout.
This was our second project with them, much larger than our kitchen remodel. In both cases, there were complications along the way that we would have had a lot of difficulty navigating, but which Next Stage kept on track.
I have used Next Stage multiple times on multiple houses. Each time I am impressed by the professionalism and dedication they bring to the job. Without prompting the make sure jobs are done right, and they react to any detail fixes (touch ups and such) happily. I have recommended them to friends before, and will continue to do so. In particular I appreciate their complete management of all subcontractors, and willingness to work with any specialized subcontractors I bring in.
Employees Professionalism - Everyone I have worked with has been a great balance of professional and friendly. It is always fun when they visit the house/job site to review a proposal or the work.
Sales Knowledge - Patricia did an excellent option of laying out options for us, and being clear on what each included. And making sure we understood the impacts of additional requests before/as we made them, no surprises!
Project Designer Knowledge - Diane was great, and turned what was originally a "simple" custom cabinet into the center piece of the project - the thing we were most looking forward to coming home to.
Lead Carpenter Professionalism - Glenn was (as usual) fun to talk to and delivered tremendous work, including a few above and beyond spots.
Communication - The combination of email, phone, and updates in BuilderTrend make for a great combination. We particularly appreciated the regular pictures in builder trend, so we could monitor the work from afar.
Expertise - Their management of their partner contractors is always exceptional.
Schedule - This project even completed early, as they found a few extra hands that came free and got stuff done sooner than planned.
Value - I am occasionally teased by indications of somewhat lower costs, but I am constantly reminded of the extra details that Next Stage takes care of without asking, and their dedicated management of their subcontractors.
Recognized Excellence - Tim was very proactive is helping us get back to using our space as soon as possible. He managed the project very closely and was very accessible and kept the lines of communication open. Also, I will add, the entire team was a pleasure to work with.
We selected Next Stage for the end-to-end service, and we got exactly what we were looking for, hassle and stress free. Everyone in the team was very professional, friendly, and wore mask. The work site was always left clean at the end of each work day. We were always informed if there was a change on schedule. We are very happy that the project was done on schedule and on budget.
Recognized Excellence - I would like to recognize Brad and Chip for their excellent service. They both were very responsive and on top of things.
So, I highly recommend Next Stage for your project. If I had to pick one thing that stands out, I distinctly remember the moment when I realized that I had complete confidence in the skills of the people who did the work. They did what they said they’d do, when they said they’d do it. Over the years we’ve had a number of medium sized projects at our home, and our experience with Next Stage was the best by far. Use them, you won’t regret your decision.
We would highly recommend Next Stage Design for any remodeling project.
Recognized Excellence - Nicole Guilbert was the designer on our project. She did an excellent job. Chip Utley worked with Brad Kupper on our project and he was excellent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Stage Design + Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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