At Next Stage Design, we take the health and safety of our team and clients seriously. As we are fully committed to our clients and their projects, it is important for us to find a way to serve our clients while creating a safe environment. We believe communication is key, and that is exactly what our team has been doing. During this unprecedented time, our team has diligently worked together to create a plan to assure you that we are taking all the steps we can to protect both you and our team.
Here are a few changes that we have implemented:
Consultations – Our Project Developers are now offering virtual consultations via Zoom and Face Time. This way, our Project Developers can tour your home to discuss your project while practicing social distancing.
Design– Once we begin design with you, we practice safe social distancing procedures followed by the real estate industry to visit your home, measure, and take detailed photographs. Our designers are using Zoom to discuss design plans in detail and to share photographs, plan sets, 3-D renderings, and product selections with our clients. Some of our vendors are even shipping material samples right to your doorstep.
Contract Agreement – Our team continues to provide detailed contracts that we review together and agree to before beginning your project. Through Zoom and Adobe sign, our Project Developers can walk you through the entire contract process virtually.
Build – In order to maintain job-site cleanliness and safety, we have trained our production team as well as our sub-contractors and vendors on maintaining strict protocols, which include:
- Staff must report their temperature every morning. Staff may be required to provide a COVID-19 test showing a negative result if they feel sick.
- Staff will not carpool with others unless they live in the same household.
- A confined work area is to be created – this includes the use of plastic dust walls and zippered dust doors. Air filters will be taped over any air vents in the work area and Build Clean air scrubbers will be used.
- Workers will wear shoe coverings on job sites and will be required to frequently wash their hands with soap and water, use hand disinfectant, and wear latex gloves. Each person will have a mask to wear if the client
requests they do so. No-touch waste bins will be provided.
- Portable toilets will be provided on all job sites where feasible to ensure a separate bathroom for the homeowners and worker. Portable toilets will be cleaned and locked at the end of each day.
- Groups must be 6 people or less and remain the recommended 6 feet apart.
- Workers will regularly clean and disinfect tools, equipment, and frequently touched surfaces throughout the day.
- Next Stage Project Managers are the designated Site Safety Representatives for each of their active job site to ensure COVID-19 safety practices are being followed.
As the situation is fluid and continues to evolve, it is our top priority to keep up with the latest practices and protocols to create a safe environment for our team, our sub-contractors and vendors, and our clients. We thank you for your patience as we navigate the changing times and wish you and your families well.
On behalf of the Next Stage Team,
Jim Kabel, Owner/President
Recognized Excellence - Whole team
Additional Comments - The end result exceeded our expectations.
Without a doubt. It is very hard to find a remodeling company that you can trust and NextStage is reliable, cares and is compassionate about what they do.
Sales Knowledge - Taking an old house, stripping it down and building a second story in the attic was an ambitious project and Patricia was ready for the challenge. She never shied away from our ideas and was with us every step of the way letting us know how much things would cost. We also appreciated her professionalism and willingness to talk freely about our concerns before, during and after the project.
Lead Carpenter Professionalism - Glenn was more than a carpenter on this project. He was able to see our vision and skillfully build it and make it a reality. It is obvious Glenn has a lot of hands on experience and I have a feeling our project would have gone a different direction had Glenn not been on the project throughout. Not only did he do all of the framing for the upstairs but he also installed the kitchen cabinets and everything turned out beautiful. I especially love how he framed the dormer window in the upstairs bedroom. It is prefect.
Subcontractors Professionalism - I would like to especially mention Jeff Dean plumbing and the drywall partners. They went above and beyond!! The water in Willow Glen is horrible and finding the right tankless to use and filter system was complicated and we really appreciate Jeff Dean’s knowledge and recommendation on what system would work best. It was also challenging to plumb the new upstairs. Jeff, Glenn, Tim and Jeff S had to work closely to make it work. It was impressive to hear them talk through the obstacles. Drywall, worked tirelessly and the results are beautiful. They had to work with existing plaster as well as new drywall and you can not see any transitions. Amazing!!
Project Manager - We never once felt like our project was out of control. There were a few sleepless nights over exterior siding(not NextStage’s fault) and Tim successfully guided us through every step of the way. He was a shoulder to cry on, someone to give high-fives to, and would be there rain or shine. He called just about every night to let us know what to expect the next day and made sure the project kept on tract.
Recognized Excellence - This project would not have happened without Jeff Schroeder. He was very much involved behind the scenes helping Patricia,Tim and the engineer to make sure the overall character of our old home was not being overlooked. Jeff played a valuable roll especially in the beginning to make sure the overall “plan” was well thought through and every possible option was explored. Jeff understood, from the beginning what was important to us and where we were willing to compromise. He cared enough to step in and share his knowledge and the project was better because of it.
Quality work, great communication, excellent design and planning and on schedule execution.
Sales Knowledge - knew all products to be install, informed us on prices and was very helpful on other items not apart of project
Project Designer Knowledge - Cindy was delighted about material picked out, great at detailing plans and assisted in other question about non project items.
Communication - Earl kept us informed daily and everyone else responded to all our emails.
Expertise - Outstanding, floors were a problem and Paul and Earl found a great solution of fixing them.
Construction Quality - Earls work on base boad and floors was outstanding as well as coordinating with rug and paint subcontractors
Subcontractors Professionalism - Paint and rug subcontractor did a great job.
Production Coordination - Plans were very detailed and complete and all work items were started and completed as planed and scheduled
Project Manager - Stayed in contact with us, always a quick response to emails, superb coordination with Earl on all aspects of project especially the floor
Additional Comments - Cindy and I are very pleased with all the work and results of the project.
Recognized Excellence - Earl managed and responded to all inquiries. Glen, Raymond, Sean were so helpful to make sure we were satisfied with the work done for the day.
Additional Comments - When questions or concerns were voiced they were immediately responded to. If vendors neede to be called back to touch up a spot or two it was done without hesitation.
We have used your company for two projects and have been very happy with the results for both of them.
Recognized Excellence - Shawn was excellent throughout.
This was our second project with them, much larger than our kitchen remodel. In both cases, there were complications along the way that we would have had a lot of difficulty navigating, but which Next Stage kept on track.
I have used Next Stage multiple times on multiple houses. Each time I am impressed by the professionalism and dedication they bring to the job. Without prompting the make sure jobs are done right, and they react to any detail fixes (touch ups and such) happily. I have recommended them to friends before, and will continue to do so. In particular I appreciate their complete management of all subcontractors, and willingness to work with any specialized subcontractors I bring in.
Employees Professionalism - Everyone I have worked with has been a great balance of professional and friendly. It is always fun when they visit the house/job site to review a proposal or the work.
Sales Knowledge - Patricia did an excellent option of laying out options for us, and being clear on what each included. And making sure we understood the impacts of additional requests before/as we made them, no surprises!
Project Designer Knowledge - Diane was great, and turned what was originally a "simple" custom cabinet into the center piece of the project - the thing we were most looking forward to coming home to.
Lead Carpenter Professionalism - Glenn was (as usual) fun to talk to and delivered tremendous work, including a few above and beyond spots.
Communication - The combination of email, phone, and updates in BuilderTrend make for a great combination. We particularly appreciated the regular pictures in builder trend, so we could monitor the work from afar.
Expertise - Their management of their partner contractors is always exceptional.
Schedule - This project even completed early, as they found a few extra hands that came free and got stuff done sooner than planned.
Value - I am occasionally teased by indications of somewhat lower costs, but I am constantly reminded of the extra details that Next Stage takes care of without asking, and their dedicated management of their subcontractors.
Recognized Excellence - Tim was very proactive is helping us get back to using our space as soon as possible. He managed the project very closely and was very accessible and kept the lines of communication open. Also, I will add, the entire team was a pleasure to work with.
We selected Next Stage for the end-to-end service, and we got exactly what we were looking for, hassle and stress free. Everyone in the team was very professional, friendly, and wore mask. The work site was always left clean at the end of each work day. We were always informed if there was a change on schedule. We are very happy that the project was done on schedule and on budget.
Recognized Excellence - I would like to recognize Brad and Chip for their excellent service. They both were very responsive and on top of things.
So, I highly recommend Next Stage for your project. If I had to pick one thing that stands out, I distinctly remember the moment when I realized that I had complete confidence in the skills of the people who did the work. They did what they said they’d do, when they said they’d do it. Over the years we’ve had a number of medium sized projects at our home, and our experience with Next Stage was the best by far. Use them, you won’t regret your decision.
We would highly recommend Next Stage Design for any remodeling project.
Recognized Excellence - Nicole Guilbert was the designer on our project. She did an excellent job. Chip Utley worked with Brad Kupper on our project and he was excellent.
Next Stage did an amazing job on our remodel. A very well-organized project team and exceptional carpenters. We are very happy with the quality of work and the results. They made my dream for our home a reality. Thank you.
Recognized Excellence - Tim, Earl and Damian gave us exceptional service. They listened to us, acted promptly and delivered quality work. I want to especially recognize Tim for his dedication to our project. If there was something we were concerned with on the job site, Tim came out on a Sunday or in the late evening to resolve the issue so we could sleep better knowing that these issues were resolved.
Recognized Excellence - Nathan was truly a master craftsman who took great care and precision in his work! We would welcome him to do any work on our house in the futre.
Corina was a pleasure to work with and her design ideas added a lot of the details that we are lucky enough to enjoy every day in our new space. The full integration from design to build is what made what we thought was going to be a complex project flow seamlessly. Great team to work with.
Project Designer Knowledge - Corina was a pleasure to work with and her design ideas added a lot of the details that we are lucky enough to enjoy every day in our new space.
Recognized Excellence - Nathan G did outstanding carpentry and took great pride in getting it right.
They are prompt, they do what they are supposed to do, they are friendly and clean up after themselves. They are great.
Sales Knowledge - He is very accommodating and responsive. They are all professional people and do good work.
Lead Carpenter Professionalism - He was great.
Clean & Safe - They cleaned up every day.
Construction Quality - They are very good and discussed things with the homeowner.
Recognized Excellence - They were all great.
Additional Comments - They have been our go-to company for the last three projects.
Professional & Organized - I appreciated that Paul came by job site every day team was here working to ensure work completed to specifications. He is very customer centric along with Gary.
NextStage was professional and easy to work with. They worked to prioritize our project since we were on a tight timeline with putting our house for sale on the market. The team did a great job and we are very satisfied with our decision to utilize them. I wouldn’t hesitate to suggest NextStage to any friend looking to remodel.
It was a very good experience and we were very comfortable working with Next Stage Design + Build as they were very communicative with us.
Lead Carpenter Professionalism - Damian was amazing and we were very comfortable with his quality of work. He was genuinely a pleasure to have working on the house.
Budget - They tried to stay within our agreed upon budget as well as that we tried to negotiate it as best as possible. We ended up going over on it ourselves because we felt now was a good time to get it done. I was impressed that the company worked hard on being conscious of our budget.
Project Manager - Tim did some very nice problem solving and made sure everyone was wearing a mask. We could tell that his relationship with the rest of the employees at the company was very good. We believe Tim was a very good Project Manager.
Recognized Excellence - I'd like to recognize Damian and Tim for their exceptional service.
Additional Comments - We are really happy with the results. It was remarkably low stress and we never felt we had to watch our back. It was nice to know that we could trust the company and workers, and not have to keep an eye on the project.
Everything went smoothly with good communication. There was some rescheduling from initial estimates due to subcontractor availability but changes were effectively communicated through online project-tracking website.
It's a complete experience, from the initial planning, design, materials selection, scheduling contractors, movers etc. no detail is left unchecked: very convenient and efficient.
Use Comments - I've used Next Stage/Case for over 10 years on both major remodels and minor ones. They are wonderful to work with, have top notch experts and subcontractors and make sure the job isn't done until the customer is satisfied. I recommend them all the time.
Sales Knowledge - Gary was so helpful with the finance end and of my project. He was always available to answer any questions I had!
Project Designer Knowledge - Shelly was sooooo helpful in helping me realize what I really wanted in my bathroom. She was so sweet and at the same time professional in our interactions....so sad to not be seeing her anymore!
Lead Carpenter Professionalism - Damien was very efficient and knowledgeable in everything he did for me!
Schedule - The project was finished well before the original projected date!
Project Manager - Tim kept things moving! I didn’t have much down time between installations! Fun guy...I will miss him!
Recognized Excellence - Tim, Gary and Shelly
This is the third project I've done with Next Stage, and each one has been a pleasure. In particular they have been excellent at laying out the practical needs of the project, been clear about the schedule, and delivered quality work! I would happily recommend them to my family and friends, or anyone! I am looking forward to doing our next project with them.
Employees Professionalism - Everyone I have worked with at Next Stage (over at least a 5 year period) has always been a great mix of professional and fun. They are all just good people - it speaks well of the individuals, as well as those doing the hiring.
Sales Knowledge - Patricia was great across the duration of the project, she was clear on the initial estimates - and did not over or under promise. So we knew clearly what we were getting into. Surprises and change orders were handled promptly and well.
Project Designer Knowledge - Corina was great, even having to pick up the project after a personnel change - it was handled smoothly, and with no issues. We were very pleased with the design, design options, and ability to ensure what we wanted was best captured.
Lead Carpenter Professionalism - I've worked with Glenn on two projects now. I am always comfortable having him in my home, attended or not. He is great about asking where there are decisions, and just doing good work everywhere else. Even the smallest thing (hanging a towel rod) gets attention, ensuring at least one end was in wood so it will be extra sturdy.
Professional & Organized - Next Stage has always been professional and organized. Planning phases and options are always clearly laid out, the ordering/materials plan is always complete - and this time, even with COVID disruptions (forced work stoppages by the county), they still were.
Communication - Next Stage uses email, phone, text, and an App - and they use them well. They have great attention to detail, to make sure questions are answered, reminders and notices are clear, and we always know what's next.
Problem Resolution - The only problem on this project was induced by COVID-19 restrictions. Next Stage was excellent at keeping us informed (we did not have to look up the rules ourselves), and also being flexible on restarting so we could get our own plans in order.
Expertise - Between their own staff, and the trades the work with, there has never been a topic that they did not cover.
Schedule - Only COVID-19 interfered with the schedule, and Next Stage handled that very well.
Subcontractors Professionalism - I enjoy the folks from the trades that Next Stage works with almost as much as the Next Stage folks!
Recognized Excellence - On this project, Tim was exceptionally helpful navigating the COVID-19 induced disruptions, helping keep us aware of what was going on (as we moved out this time), and adapting to any changes.
Project Manager - Tim was absolutely great. Very professional and addressed All of our issues!!!
Recognized Excellence - Glen and Drew were excellent Workers who kept the job site clean.
Additional Comments - We did a kitchen refresh and despite a pandemic year it was completed On budget and within a reasonable time and looked As good as the computer generated mockups when NextDoor originally designed our new kitchen. There were no issues in getting final approval by the City of San Jose. It was great working with a licensed and insured contractor who obtained appropriate permits. We would not hesitate to use Next Stage in our next project.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Next Stage Design + Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys