Rating on some of the project. I am not satisfied at the moment. There are still some areas that need addressing.
They were very professional. They addressed concerns right away.
Product quality was excellent. Overall value was only average. Not as professional as was expected.
The entire experience with NEWPRO was very professional. They explained my options, timeline, and pricing in a clear and easy to understand manner. They set expectations and then either met or exceeded them.
Nemi went out of his way, was innovative and accepting of my questions and suggestions as the project went on, and really did a very nice job.
He continued working on it and it is excellent work. Well done!
Installers were great. It’s the day after I went to use shower and the valve started leaking and not getting a phone call back is upsetting
NEWPRO did a fantastic job with the slider and picture window!
We felt NewPro promised so much and delivered so little. There were a lot of things they said they would do and did not do. The day of the work was a holiday. The dumpster and port-o-potty did not arrive. We texted them. They did not do anything about it. The foreman drove and picked up a dumpster himself. However, that left the crew there unsupervised, and no one spoke English. We could not reach anyone at NewPro for assistance because it was a holiday. NewPro brags and makes promises, but that did not happen at our house. We feel the workers did a great job, and the foreman and the salesman did a great job. I blame the issues on the higher-ups in the company.
They did a great job putting our shower. The installer, Leo was very good.
They were very professional and did the job very quickly.
I would have said 5 out of 5 for the likelihood of recommending NEWPRO. But they have not completed the total project yet. They left some problems with the paint. They came back to fix some of them, but I am still waiting on them to come back to complete the project.
NEWPRO has excellent staff and technicians. They are polite, clean, and do a professional job.
Working with NEWPRO, the salesman Chris, and the gentleman Matthew, have been very good. I am very impressed with the two guys I have worked with!
The company came when they said they would. They finished the work as they said they would. The company sent some very capable gentlemen to do the job. We are very happy with our new window!
I think this was a good choice to do for the safety of getting in & out of the shower. I live in a senior community & this is so important.
thats about it we are happy with our showers & look forward to many many years of service down the road.
Thank you folks at NEWPRO very much.
They did an awesome job.
They did an outstanding job on this job, but there was another job they did was not so great. I understand they don't have that crew anymore. If this was a survey on my garage it is outstanding.
The entire process from start to finish was very smooth and very personable.
Top notch quality and service from the initial sale, follow up, and installation!
NEWPRO did professional work. They had a great crew. The site supervisor did phenomenal work. He was awesome to work with. He was very courteous and caring about the house and our thoughts and concerns.
Easy to work with and clear on the work to be accomplished.
I would not recommend NEWPRO to a friend. The design consultant explained that the design of the product was a custom set of panels which would click together to avoid any water leaks behind the panels. The installer said this was not a "click together" system. The design consultant also boasted about the uniqueness of the product having microban properties. I don't see that reference in any of the information we received from NEWPRO. I feel like his sales pitch is not what was delivered. I called the design consultant when the installer was here to tell him that I was disappointed and also complain that the seat installed was too big. He didn't answer and didn't return my call. So much for customer service.
Overall very poor value. $18,000 for a plastic insert shower is about 3x what it was worth. I should have cancelled during the 3 day grace period.
Product good lives my patio door and front door. Service was great. Installers nice to work with and professional. Cleaned up work area.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NEWPRO as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys