I think the product is good, I like that the company is local, and you had a perfect match for my wood framed windows in the dining room. That was a product that no other company offered.

The man that did the work in my bathroom was the best worker I have seen, and I have been in my home for 50 years.

Steve, the sales person, was very nice, and provided no high pressure. I had gone through that with another company. Steve was more like a friend by the time we got through ordering the new slider.

They came when they promised and did the work satisfactorily. They finished on time.

I was impressed with the time the representative took to explain the product and installation process. Knowledgeable and professional.

I was satisfied with both of their services.

The workers came on time, were very friendly and courteous. Shower was on second floor and they covered my stairs with a cloth to keep dirt off. Kept working until they were finished. Very nice work, thank you.

Shower head 🚿 🗣️

.

Very professional

Price.

I waited patiently for the work to be done and it worked out good, but still delayed.

Felix and Nelson were both amazing and delivered what was promised.

NEWPRO did a great job!

From the very start when your rep Chuck McStay came over and you were the last of 4 different companies I had give a pitch and it wasn't necessarily about the money because everyone was in the same ballpark but it was the fact Chuck brought over samples of the hardware and the tile and the floor and he was incredibly personable. Not to mention he told me I could call him with any issues which I did and he explained exactly what the issue was that had zero to do with newpro but was an issue with the property mgr of my condo..

You have written my name as Ross "R". The middle initial is "E". The work done was good.

It was expensive.

NEWPRO is very professional and does excellent work.

If I could go negative, I would. NEWPRO is the worst company I have ever had to deal with.

The quality of the materials, installation simple and in 1 day.

I definitely would.

It was a very high price !!!!!!!!

The worker was terrific. However, the product is not the quality I would have expected for
such a high price (well above other options). Also, a curtain and plastic liner do not prevent
water from getting on the floor.

Cost high

We have been satisfied clients of Alure for decades and have used Alure for many home improvement projects and recommended them to family and friends. However, this last experience was a major disappointment both with respect to the materials installed, expertise and supervision of the project resulting in a suboptimal product. Finally there was no meaningful adjustment made to acknowledge what even Alure has described as ‘We have never seen this problem before’.

Please make it easier to contact the sales representative, design consultant and installer during and after the project to ensure satisfaction.