They did a great job on the door and roof. Team that did roof still need to cleanup material left behind in my driveway and pick up nails with the magnet. I have already picked up 47 nails in my driveway and a 10 square foot section of the south side of house.
The work has been good to date. I had a problem with the heat on the shower and the communication with the people was almost non existent. I had to do several calls to get someone to talk to me. After 5 or 6 calls they sent a plumber out with little notice. He fixed it and told me that he was going to but nobody at New Pro was willing to talk to me which soured to whole experience to tell you the truth.
We like the water pressure that's coming out of nozzle, but the grab handle should have been at an angle. We also need a longer liner because shower curtain goes into the floor of the shower.
My experience with New pro have been horrible!! First newpro salesperson promised us that we would be getting top quality products and that it was 0% interest for 6 months if we signed up with them and went through green sky. He also noted that one of the perks of getting newpro is that we no longer had to use soap or a brush to clean our bathroom. All we needed was vinegar and water and a paper towel. Well it took 6 months for our bath to be installed then when it was installed 2 months after the tub is already peeling all the cock gun glue is already peeling out. When I go to my basement I can see the tub in our ceiling. I have been trying to reach out to customer service for help and one individual told me they would “investigate” and call me in 24 hours. Well it is going on two weeks and no one has contacted me!!! I need this to be resolved ASAP!!
Price and quality of window ....happy with the job
Finished product is great.
They were excellent. They did a good job cleaning up.
Quality product at a reasonable price point. NEWPRO offers several financing options.
They were very helpful. If I had a problem, they were very considerate.
The end result looked really wonderful. The only reason not 5 stars was that the spigot that they had leaked and they couldn't install it until two days after the initial appointment. I thought that they should have had extra spigots on the truck.
It was a thoughtful installtion.
They have the best windows you can get. They are awesome!
The craftsmen that did the work were exceptional!
It was expensive.
The windows are of high quality as well as being easy to clean. The installers Schyler and Phil were very professional and left the interior as well as the exterior clean.
The design,quality and installers were all excellent. Great customer communication. We are totally satisfied.
Before installation even occurred, the company kept us informed with updates and when re-scheduling was required they talked to us directly, explained the problem as we rescheduled . The crew that performed the installation were very friendly, explained the steps they were taking and answered any questions that we had. They were courteous and very professional. Although the whole project was not completed we were quite satisfied with the work that was performed. The quality of the work was excellent. Thank you guys!
I was very pleased with all involved in this process not to mention that the 4 picture windows that I purchased are beautiful.
A bit expensive. Otherwise great.
I have given your number to a few people that stopped by asking who put the windows.
They were very polite, efficient, done in one day, and very professional.
I'm very disappointed with Newpro service and communication!! I would not recommend Newpro given my experiece!!
Incredibly professional company, impressed from initial visit, explained the process thoroughly and made sure all my concerns were addressed.
Clean, efficient. On time, great installer.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NEWPRO as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys