They were professional and provided great quality.
Our job required replacing quite a bit of siding, but everything went smoothly. House looks great now, and after they were done, their site cleanup was excellent. The paint is the perfect color, and looks wonderful. Project was well-managed and professional, and Lazaro R. was excellent at communicating with us - I even gave him his own ring tone on my phone! Overall, very happy with the whole process. No hassles, no surprises.
Everything was done in a professional manner and very much on schedule. Some unexpected items arose but were handled very well.
They are a great company that I’ve used many times! They always do a great job!
Had entire house painted. Overall did a very good job and crew supervisor was easy to work with. Painters did leave overspray on my deck but fortunately I had extra deck stain which they touched up for me. Also painted several of my upstairs windows shut which took me a while to unstick. Could have been better supervision of the painters, but overall pleased with the results.
I had a great experience with Nelson! They completely renovated all the siding, soffit, facia, columns, gutters, and shutters at my house, and repainted.
Prompt, great quality of service
They showed up on time and got the job done. It looks great!
Nelson did a great job and was very patient with my nonagenarian mother throughout the process. I was very satisfied with the work they did for her, as well as the work done for me five years ago replacing all my siding, soffits, exterior doors, and painting everything that was replaced. I definitely recommend them!
A relative referred to us and they did a great job
My project manager never came by to see if I was happy with the color until he came to get the check. I didn't get the color change as I requested, it was the same color as before. I had some damage to the foundation on my front porch that I showed to the project manager. He didn't offer to help fix it. My deck looks old and like it needs a paint job now, more than it did before the paint job.
I already referred them. My neighbor used them.
They were professional and know what they are doing. The project manager examined the work before and after.
Overall, the quality of work was pretty good. The exception, was that the team that was here, spoke very little English, and made it difficult for open communication.
I thoroughly enjoyed the whole experience with them.
We're very pleased, we've had them do a good amount of work over the years, and we've been pleased with their work every time.
They were very good. They were very aware of my house and my dogs. They are everything that they advertise. I heard about them on the Home Fix-It show on WSB.
I recommended Nelson Exteriors to my parents, to help with their windows and doors.
Great done however bad Followup reply requesting possible new work projects
This was a challenging job site requiring creative approaches. I was super happy with how Nelson Exteriors worked with me and found a safe way to install gutters and paint the very hight back of my house while protecting a pool
We were very pleased with all of the work that Nelson Exteriors did for us. Dustin was very easy to work with and took care of everything we had any questions about.
After replacing our entire gutter system, we will most likely not refer Nelson Exteriors to anyone. The initial experience was fine. The quote and expertise regarding the job were also satisfactory. The staff is friendly, polite and knowledgeable of the work they conduct. Following the signing of the contract, the scheduling was delayed. The work was completed over an extended period of time, even though we had agreed it needed to be performed all at once due to my HOA constraints. The workers removed our entire gutter system, and our home endured three heavy days of storms with no gutter system in place. The craftsmanship was acceptable, except for two areas that continue to leak. In July, I contacted the company to fix the two leaks; it is now November, and they are still not repaired.
Wonderful experience working with Nelson.
Painters and carpenters did a great job. I can't tell the difference between original wood and replaced/repaired trim pieces.
Nelson Exteriors did a great job on our 32 year old house! Our project manager Dustin coordinated the different crews and the work was completed in a timely manner. This was an extensive job and required a lot of attention. It took about 3 weeks to complete. Completely changed the look of our old and worn out exterior!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nelson Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys