Nelson was professional and prompt, and we enjoyed the process.
I already recommended them. I referred one of my neighbors.
After shopping around, this company excels in every category. When I need painting again they will be my first call.
we are repeat customers and have recommended them to friends and family.
The whole team was On time, prepared and focused
We were very pleased with the installation of new siding as well as with all of the exterior painting Nelson Exteriors did for us in 2016. Our property has been pressure washed three times since then and our experiences have always been very positive. And our paint job always looks very fresh and clean after being pressure washed. I have recommended the company to several friends since our original work was done.
I highly recommend Nelson’s exterior! We had gotten 8 quotes for our project. Nelson’s was not the lowest priced but fair. Thrilled with the decision to hire Nelson’s exteriors.
They have satisfied a lot of customers. They did not do say with me. Lousy job and while they claim to have offered to correct - I have the emails to prove differently.
I called other companies who wouldn't follow up or asked me to call and remind them to show up. Nelson was exceptional in all elements of the project. They also gave me needed advice about paint color and coverage. I'll use them again.
They truly are customer oriented
Without a doubt, I would recommend Nelson Exteriors your next job! I have had other workers in my home for five months with jobs including bathroom and laundry remodels; the difference between that team and the Nelson team were truly night and day. Nelson resurfaced my deck (Trex composite), which included new railing (wood/composite/baluster. The work started with a quote by Chris Ray who was prompt with any questions I had; he could not have been more helpful. I took my time with deciding on repair or going with the composite. He whipped up a quote and things moved quicker than I could have imagined. John Skinner was my project manager (PM) and he was absolutely fantastic, along with the installers who were great. What impressed me most is that they worked as a team and brought me in for any discussion where I needed to make a decision about something. I truly feel that I have the best deck on the street and it is such a pleasure to have this work completed by such friendly and competent people. It took two days and I only regret I can't show a picture on this survey! And I don't want to forget the office staff. The nicest and most energetic people. They seemed so excited about the install and always eager to answer questions.
Beginning with Ryan who delinquently worked within my budget, we came in underbudget. Jorge de Angel, the contractor, was on site, easy to reach by phone, and took care of every concern throughout the project. Alex, the on-site lead painter, and his crew took care of painting the house, trim, shutters garage doors, deck screened porch and 16x20 art studio. They were on time and worked through the day until 6pm. I am so glad I choose Nelson Painting and would recommend they're entire staff for job well done.
They did an excellent job.
I really was impressed with the company and with the work done, except for the painters who were just ok. They were young and generally not experienced enough to do a thorough, professional job - little things were left undone, windows painted shut, etc. Their leader was also somewhat flippant and just didn't put in the time and concern that a really good painter would have.
We will be using Nelson for future projects and to do our downstairs windows next spring.
They did a fantastic job replacing the rotting cedar siding and reframing the rotting chimney. Good attention to detail in the painting and finishing work.
Nelson Exteriors did an amazing job with our new deck. My husband and I are very happy we chose this company. Top-notch material quality, professional crew, and friendly customer service. I highly recommend!
Sales rep was very helpful in determining our best options, project manager on the job and kept us informed and answered questions promptly, crew did an amazing job in efficient time and left area in good order. Office assistance helpful and met our expectations.
I trust him to do excellent work.
I would say they are ok
Nelson’s Customer Care always comes first! Quality of work is a priority! Knowledge and execution of completing every job to perfection is their only goal!
The Company from the top down is a trustworthy honest business which constantly demonstrates their ability to go the extra steps to completely satisfy their customers.
We've had a lot of work done over the years, and this is the first company that communicated perfectly the entire time. They had a lot of work to do so it took many days to complete it, but we knew what was happening at all times, and we were happy.
They did a great job. Arrived on time, were coordinated and got the job done quickly
The experience from the initial sales/consultation to when the project was ~90% complete was generally positive and I would have recommended Nelson. The biggest concern was that gutter install, painting and the final punch list items took over 6 weeks to complete. While there were a few days of weather delays, when the weather cleared, other projects were prioritized. It was very frustrating to have our deck and patio in disarray for weeks longer than planned and necessary.
My sales person underbid what the repair cost would be so once they started with repairing the siding, it increased my cost over $1500.
They said they had someone on the side to check the work, but 99% of the time, he wasn't there. He didn't want to listen to what I had to say. He didn't know much about customer service. He was the supervisor.
I would recommend Nelson Exteriors
Extremely bad experience from the start.
A very stressful sized full house remodel was made a breeze by the Nelson team. The work turned out amazing and my wife and I couldn’t be happier.
The pricing was fare and the service was fantastic! These guys are very thorough.
Quality work done in a timely manner
Excellent service and products. Great team worked on my project!
They did a lot of work on my house, and I was impressed by everything they did. The project manager was great.
Very professional and detailed. The project manager made sure everything was done correctly. They provide a color consultant to help with color decisions. The work is done very quickly.
I liked Andrew, their project manager; he was nice.
Nelson Exteriors delivered quality results and are dedicated to their commitment to get the work right. Communication can improve when work is handed from one process to another.
Nelson Exteriors did a great job replacing my siding and gutters and painting my house. They were responsive and completed the job in a timely and professional manner. I would definitely recommend them and use them again.
They were very courteous and they cleaned up their mess and they were able to work with our schedule and they were very punctual.
They were professional and provided great quality.
Our job required replacing quite a bit of siding, but everything went smoothly. House looks great now, and after they were done, their site cleanup was excellent. The paint is the perfect color, and looks wonderful. Project was well-managed and professional, and Lazaro R. was excellent at communicating with us - I even gave him his own ring tone on my phone! Overall, very happy with the whole process. No hassles, no surprises.
Everything was done in a professional manner and very much on schedule. Some unexpected items arose but were handled very well.
They are a great company that I’ve used many times! They always do a great job!
Had entire house painted. Overall did a very good job and crew supervisor was easy to work with. Painters did leave overspray on my deck but fortunately I had extra deck stain which they touched up for me. Also painted several of my upstairs windows shut which took me a while to unstick. Could have been better supervision of the painters, but overall pleased with the results.
I had a great experience with Nelson! They completely renovated all the siding, soffit, facia, columns, gutters, and shutters at my house, and repainted.
Prompt, great quality of service
They showed up on time and got the job done. It looks great!
Nelson did a great job and was very patient with my nonagenarian mother throughout the process. I was very satisfied with the work they did for her, as well as the work done for me five years ago replacing all my siding, soffits, exterior doors, and painting everything that was replaced. I definitely recommend them!
A relative referred to us and they did a great job
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nelson Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys