Compared to past experiences, this job did not go smoothly. There was a misunderstanding about our solar system that took weeks to resolve and scheduling the work also took much longer than expected.

I would recommend Neil Kelly and especially Larry that has made my projects run smoothly.

I would not recommend Neil Kelly or use their services again.

I was satisfied with the work they did, and I would recommend them to everyone.

Quick to respond to request and to schedule for work to be done.

Great choice for a small kitchen and bath remodel.

Areas Of Satisfaction

Areas Of Satisfaction - We can't say enough good things about Meri. She's a talented designer, extremely professional and very personable - a joy to work with!

Dave Koop, I strongly recommend him

Very nice job. Was a bit more spendy than I anticipated, but that got worked out just fine.

Neil Kelly did a great job! They completed the project in a timely manner, the price was good, and they provided quality workmanship.

We struggled with their design process, which seemed to progress very slowly despite having made most design decisions ahead of deadlines, until there was a urgency to get documents signed and payments made. So much so, that place holders were used in the contract that were different than our agreed upon selections. There were communication issues between the designer and the project manager, then the initial designer left the job and information was not corrected. There were further communication issues with the project manager and the electrician, the flooring contractor, the plumber, and ultimately with us (the clients). This left us with differently shaped tile than we discussed and would have ended up with different flooring had we not happened to stop by to see progress and catch it prior to install.
We were told that we could pick items from a specific retailer in order to receive the Neil Kelly discount, only for the subcontractors to purchase items elsewhere. We ended up having to spend a lot more money (and stress) to live elsewhere during times when little to no work was being done. Not because of natural construction delays (which are always expected), delayed delivery of items, or unexpected construction discoveries, but because several days or more were scheduled for work that then took 1 day or less and the schedule was not adjusted. There were also times where it seemed as though our project manager was confusing our project with others because there were so many going on at once.
The final product was great, the process to that final product was not. Our presumption that the price we paid for that final product would have included more organized management, was not a reality. Our biggest take away was that we really needed to be there at every step on the way to make sure work was getting done on schedule and according to the plan.

I have had both my kitchen & bathrooms remodeled by Neil Kelly. Overall, it has been a positive & satisfactory experience. I especially appreciate Master carpenter Jason as he has been integral in both projects. He should be considered a most valuable employee with a wide range of talents & experience.

The whole team was friendly, professional & great at communicating about each phase of our solar battery installation. They consulted with me whenever there was a decision to be made about placement, design & location of equipment.

The quality of the skilled carpenters is apparent.
Very happy with our project.

My friends will not pay the kind of money I paid for my bathroom.

We learned about Neil Kelly because they are a sponsor of KUOW, Seattle's public news station, and thought that such a community-minded company was a good bet to provide honest, ethical, and quality services. This turned out to be totally correct. Their staff in Seattle were phenomenal - from the knowledgeable, skilled and creative designers to the conscientious, available and experienced project manager and highly skilled craftsmen. Their advice was spot-on, their access to the best products and sub-contractors amazing, and their determination to complete our kitchen/utility room remodel in a timely manner, even in the face of several unexpected and unavoidable problems (like a failed HVAC system that had to be replaced while they were working) was remarkable. The entire staff were at all times patient, friendly, responsive and always true to their promises. We can't say enough good things about Neil Kelly in Seattle.

We are so very pleased with the results of the remodel ( kitchen, entry, pantry, family room). It fits how we live and brings us joy every day. Well done Stephanie, Aaron and your teams. We appreciate your work and care.

The job was very good.

We were so pleased with the workmanship and skill of Bob Aday. Despite the disruption that is part of any remodel, he made it easy. The finished product is wonderful.

Great service from Tygh.

Overall outcome is excellent

Neil Kelly installed our solar panels and EV charger. Throughout the entire process they were professional, communicative, on time, and nice.

Everything went smoothly.

We've worked with Neil Kelly on multiple projects, and have always been highly pleased with the quality of their work and customer service.

They did an amazing job on our home; it lives beautifully for our entire family, and we are extremely thankful!

I am very impressed with the quality of the work that Neil Kelly has performed for me.

We are very happy that we chose Neil Kelly to take on our projects.

Professional, knowlegable.

They did an excellent job of recommending how to make our kitchen more accessible for our elderly bodies. We purchased the recommended pullout drawers and they did the installation. All well under our expected budget.

Neil Kelly did an excellent job with my kitchen remodel. I couldn't be more pleased with the professionals who worked on my team.

Our kitchen is stunning, and the whole experience of working with Neil Kelly has been great. The dynamic designer, Tessa, came up with beautiful designs I would never have thought of and showed she really listened whenever we met and talked at the beginning of the process. The project manager, Paul, was extremely responsive to all issues no matter the size and kept a keen eye on the entire process. The carpenters did fantastic work, especially Jamie, who spent the most time at our house and took care of all sorts of matters (and who, according to my dog, is basically a member of our family). A kitchen remodel is a huge, disruptive undertaking, and I’m very glad we chose Neil Kelly to do it.

Our experience with Neil Kelly has been mostly positive. We had our three bathrooms remodeled first. The design process with Jamie and Sophorn was fairly seamless and we were open to most of their ideas and selections. Choosing materials can be overwhelming, but Jamie and Sophorn were able to discern our tastes and presented a smaller array of choices that were very manageable. The quality of workmanship was very good; the tilers in particular did an outstanding job. The project manager, Tony, kept everything on schedule with very little downtime. At the end of the remodel we were extremely happy with the results.

Our kitchen remodel had a few more bumps along the way. Again, Jamie and Sophorn presented us with a design and materials that were in line with our tastes and preferences. Our main problems were the availability and scheduling of subcontractors which resulted in delays, particularly with the flooring. Another delay occurred when the lead carpenter left Neil Kelley and the continuity of installing the cabinets was seriously affected. The result of this was a miscommunication in how the cabinets were laid out. The placement of cabinets impacted the clearance of drawers and a cabinet door; also impacted was the desired clearance between the counter and adjacent family room furniture. Had we not had the change in personnel installing the cabinets, we believe these issues would have been addressed in a timely manner and rectified without adding more delays. However, throughout the process, we were very happy with the project manager (Tony), as he stepped up to address problems as best he could, even coming to the house on a weekend to address a plumbing leak. At the present time, we are still awaiting a cabinet door to address the previously mentioned cabinet clearance problem.
Overall, our experience with Neil Kelly has been very good; we are pleased with the majority of the workmanship. While the cost of our remodels was high, there were no cost overruns. Our advice to prospective clients would be to always stay involved with the day-to-day progress and to speak up when you have questions or if things don't look as expected.

My wife and I are very happy with our beautiful, newly remodeled primary bathroom. From design to construction we are very pleased with Neil-Kelly Portland's craftsmanship.

Great team, easy to work with, and very responsive!

Neil Kelly-Portland are dependable and provide quality work. They finished in timely fashion, and provided high quality craftsmanship.

It was an overall good experience.

reasonably priced and knowledgeable contractor who works with homeowners on project options

Like dealing with Larry Romick. Excellent workmanship.

The final product is excellent. The workman and managers were polite and professional. But for the high cost I expected better communication between the project manager and the homeowner. There were weeks when no-one showed up and I did not get good communication from the project manager about what was happening.

The kitchen design and quality of work was excellent. Project scheduling could use some improvement.

Strong project management and reliable responsiveness.

It took a while to get our name in line for the work. A little more access to staff or work availability would be the only thing I could say that was negative about our experience.

Work was not completed (Andersen window repair)

The attention to construction and craftmanship detail is impressive. They were very flexible working around our schedule since we were living and working in the house during the bathroom remodel.

Working with the team through out our remodel process was very positive. Magda, our design expert, was fabulous in helping putting things all together. Her eye for color and what works was what we needed.. Aaron and his crew kept us informed throughout the entire process so we knew what was coming up next. Our few changes that we came up with were met with a positive, yes that can be done, change to the original plan. All of the contractors that came for electrical, plumbing, painting and flooring were superb. Everyone that came to the house, whether a trade person, Neil-Kelly person or inspector greeted our little Yorkie, Pickle with a chuckle.

I appreciate their quality of work.

Guaranteed to love the finished project. Worth every penny spent.

I would absolutely recommend Neil Kelly to friends, and already have.

Neil Kelly is the most well-organized company I've worked with in this modern era. I'm 71, and in recent decades had given up hope that a competent company like Neil Kelly -- once the norm in this country -- even existed anymore. I am so delighted to know that Neil Kelly exists and that I could once again enjoy the experience of working with such a stellar company.

I've always been aware of Neil Kelly's excellent reputation. When Energy Trust designated them and two other companies for me to get bids from, it was clear during the bidding process that Neil Kelly was a great company and the other two were like most modern companies in their lack of follow-through, poor communication, disinterest in my questions and getting their answers right, and so on. Much to my surprise, their bids came in higher than Neil Kelly's. I had always thought that Neil Kelly, having such a good reputation for excellence, would cost more.

Employees are all exceptional. Every employee who worked on this project was absolutely fabulous in terms of knowledge, skills, communication, and especially their interpersonal skills. I am so impressed with Neil Kelly's ability to hire such impressive people. They were all a pleasure to work with.

The worker was friendly, considerate, kind, and made sure to not only answer my questions but to go the extra mile. It was a great experience overall.

Neil Kelly-Portland responded quickly by sending a skilled carpenter to restore and improve an entry door. I would use their handyman services again!

I was very happy with the work done and have already recommended them to friends