We have had two jobs done by Neil Kelly. The quality of work in both cases was excellent, with great attention to detail. The scheduling has been unusually precise. For those reasons, I recommend Neil Kelly to friends.
Overall, we had a very good experience, but there were a few misinterpretations of our goals for the project. I attribute this to "the telephone game". We told at the beginning about a structural issue with the kitchen floor. This information was passed in the company through several people until at the end it was minimized to "floor squeaks". I think the person who is actually going to make the repair should circle back to the homeowner to verify the problem is understood. That being said, the people we dealt with, including subcontractors, were top-notch.
From start to finish the Neil Kelly team was amazing. Our designer, Janel, created spaces that are so functional and beautiful I still marvel at them every day. Every member of the team - demolition, carpentry, electrical, plumbing, painting, tile work, painting - was extremely courteous and thorough. They did a great job at keeping the dust down during the several months of construction and always left things very tidy. The weekly reports were very helpful for knowing what had been accomplished and what was ahead. That kept us informed and helped retain our sanity. :) Everyone went over and above in their work and took care of our home is if it were their own.
We have used Neil Kelly before, to install solar, and will use them again. This remodel was for the kitchen and bath, in a home that is more than 125 years old and has had a whole lot of pretty dodgy work done over the century or so. It's wonderful knowing that everything is functional and safe, and the aesthetics are superb.
I don't think I can identify any ONE thing that they did that was outstanding as EVERYTHING was. From everyone putting up with and petting the cat (who is the real boss around here) to Dan the head carpenter making sure every detail was perfect to Janel telling us during the design phase "I won't let you make a mistake", we felt that we were in the best hands possible. And Janel was right - there were no mistakes. What I can't figure out is how she knew exactly what we needed and wanted when we didn't know... she is simply the best.
You get what you for. In our case we got that and something more valuable - peace of mind and knowing that we can age in place in our beloved home.
Too many spiders
I appreciated the concern for my needs in choice, always keeping me up to date as to work schedule and who would be arriving by day and time. Courtesy and respect for our home was demonstrated by all who were involved in the remodel,. Emily and Brad were always quickly available if I had a question. Thank you Neil Kelly Respectfully Jack and Marilyn Johnson
Our project to install new (laminated) hardwood flooring in our upstairs hall required removal of the old carpet, padding, carpet tack strip and original (60-year old) baseboard. I'm pretty good at DIY stuff around the house and property, but I knew from prior efforts that I did not have the right skills, tools, experience and tricks to do the finish carpentry: measuring, cutting and installing the new baseboard and base shoe after the flooring outfit had laid the new hardwood.. David, from the NK Handyman team, was the perfect choice to do the job. Timely, professional, fun to work with and a good teacher of this old dog.
Neil Kelly made sure we were happy with workmanship and progress of our projects.
We have done many projects with the NK team. Their work is always first class and they don’t hesitate to correct any shortcomings.
Ken, Tim and Jason were great. Your concrete team and framers were great. The siding crew was great. Oasis plumbing messed up the connection (connected the cabin to our hot water tank), left a major mess in our basement ( left the old pipe and a lot of concrete mess from the directional bore in from the meter).
We have used Neil Kelly on multiple remodeling projects. Their work is always of the very highest quality.
Great work from start (scheduling an appointment) to finish, when work was done. Everyone was helpful, professional, and friendly. Highly recommend.
Really solid communication - clear quoting, walked us through the process. The install crew was great!
Design options and final quality of work.
Great to work with.
Quality work, Good planning.
I was very happy with the bar the team put in. The design phase was great to work through almost exactly what I wanted, and the carpenter did an excellent job and answered a bunch of my questions. Both the carpenter and the job manager were attentive to detail, iterated on things I wouldn't have noticed, and were able to manage the initial stain not matching what we planned by acquiring a darker one during the project. I'll likely reach back out when I want to renovate one of my bedrooms into a library.
Neil Kelly did all the things right on time with quality and precision. They were not only willing but able to add supports inside the attic if needed. It was not needed after their thorough inspection. Picking them for the job was essential to finding the right engineers. They were always good at communicating with me and checked with me about different options and installation. Everything was done as I had hoped and even better.
Overall, Neil Kelly, throughout the whole remodel process of my home, was an amazing company to work with. Throughout the entire process, every person that I worked with was professional, easy to contact, had answers for my questions and ensured the project was finished on time and on budget.
I am pleased with my experiences and would recommend the company. But I would have to state that the cost is rather high.
Kind people. Quick response and professional work. Very easy to work with as well
I was very pleased with the care of the team throughout the project from design to punchlist.
Great experience all around.
Working with Shea Cross-Caldwell and Christian Castillo on my variety of home projects the past year has been a truly wonderful experience. Our skills and knowledge compliment each another to arrive at my home looking amazing. Will always appreciate everything Shea and Christian have done to improve my home. They are great to work with!!
Of course we tell anyone who comes to the house how happy you are with the job and who did all the work.
I'm extremely satisfied with the experience of working with Neil Kelly. From design to execution, the entire process went smoother than I expected, we got what we wanted, and the price was very fair. We will be reaching out again when we are ready to do more work on our home!