Everyone was lovely to work with. Colin Ackerman is so friendly and personable. Out of all the other companies I received quotes from, he was the one who solidified my decision to work with Neil Kelly. Christian Castillo went out of his way to make sure I was happy with the outcome, took the time to explain everything, and made sure I understood every step of the process. Lastly, Alec (Oleg) Ilyushenko clearly pays attention to every detail and genuinely cares about the work he puts out. I was very impressed by everyone.

Yes, we will be likely to recommend Neil Kelly to others seeking similar home improvement projects.

Great communication, set good expectations for the timeline, established clear responsibilities, patiently answered all of our questions, and performed professional installation.

Friendly, knowledgeable, & very efficient.

I was impressed and comfortable with the integrity and professionalism of the workers that were in my house.

project was completed within the promised time. the work was outstanding. and the crew was accessible for information.

great service for 10 years

Service. Quality. Nice people.

It has been a very good experience with Neil Kelly. 5's all across the board, they are wonderful.

We bought a house that had previously been remodeled with Neil Kelly cabinets. Some didn't close correctly so I called Neil Kelly. Michael Johnson called back and promptly made an appointment to assess our situation. Carpenter Bruce Ferguson was assigned to do the fixes, which he did excellently so all the cabinets work like new. We added pull-out shelves in one vanity cabinet. It turned out to need a custom size, which the company had fabricated with great results. We are now using the company again--this time for new improvements. We didn't hesitate to call them again. Everyone we have dealt with is extremely nice and considerate.

I would highly recommend the services of Neil Kelly for anyone who wants expert help getting a project started and taken to completion. From top to bottom: project manager, project supervisor, and work crew:
No corners are cut.

I have hired Neil Kelly several times over many years and have rarely been disappointed. Two major remodels, and many handyman-like improvements. All of them met or exceeded our expectations. Larry Romick is tremendous.

Our team was very organized, thorough and kept us informed throughout this project.

Our project manager, Ashley Jackson, went above and beyond to ensure that our project met our expectations!

Professional team from design to installation. Working with a difficult small space to create space. Beautiful end product.

Although they will not be the lowest bid on the project, their higher cost ensures the very best of everything, from materials, design, construction & follow up. This is my third project with Neil Kelly & have had the best experiences with the firm & their teams.

Jonne did an outstanding job helping with the design and follow up.

I've used Neil Kelly- Portland on my home for more than 30 years. I am always happy.

They were very organized, with a clear process for moving forward. Work was done well and on time. Overall, an excelent experience.

Recommendation is on #14… sorry

Areas Of Satisfaction

Areas Of Satisfaction - This is a very efficient, knowledgeable company with wonderful communication skills. The price we paid was less than we expected. The work was done in a short period of time. They helped us to research our options for the style of appliance we wanted. I would definitely recommend them again.

The job was to reinstall the Sun-Tuff canopy so the seams don't show, and cut Sun-Tuff sheeting and exposed end of rafters. At the time I told Parks, the handyman manager, there were leaks from canopy onto the hot tub, and I also wanted those fixed, but the leaks were not mentioned in the contract. The bid was for $1850-2150, and a cost provision for fasteners and replacement closures was included. They did move and hide the Sun-Tuff seams, and they did cut the sheeting and ends of the rafters and re-stained the ends. They did not fix the leaks, but they spent time trying to do so with cedar closures, fascia, fasteners, and finally silicone. The best they could do is move the leaks around, and reduce the number of leaks by siliconing the Sun-Tuf sheets together After much trial and error (at my expense) the leaks remained, and they decided the southwest post needed to be cut about 2" so the water would flow down the Sun-Tuf and into the gutter. I was frustrated with all these "trial and error" expenses and at that point agreed to end the project with a total job overrun of $675.08 above the maximum bid estimate of $2150 and the leaks not fixed and dripping on my head when I'm in the hot tub. I also don't understand why I was charged for fasteners and closures when they were included in the estimate.

Excellent job repairing our kitchen cabinets

Excellent communication, craftsmanship and care.

The cost is really a barrier for most people and although I stress the importance of the 5 year warranty, people are still very shocked at the cost for the project.

The representative knowledge & honesty,
The contractor that did the work he did a great job & was very knowledgeable.
The estimate for the work done was right.