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Excellent response time.
That is a tough one because it is a mixed bag. There were good and bad things. When they started with my kitchen, they did a fantastic job. Rob Schwab, the master carpenter, did fantastic work, and many of the subs did good work. It wasn't until the end of the project where they did finish it. I should not have given them the final payment as I still do not have a completed master walk-in closet. My master walk-in closet is not complete. My master bathroom cabinets under my beautiful marble countertop are not right. At the end of the project, they scaled down. It is a mixed bag there, as for months they did great work, but then they scaled down, and I guess they did not feel they were profitable, and they charged me twice to do the cabinet. I thought redoing the cabinet from the first attempt should have been on them, but I wanted to pay the bills, so I paid it. They did the project wrong the first time, and I am unhappy. I have not talked to the project manager, Parks McCants, since and have not responded to his email about my thoughts on the project, as they did other work for me as well. Parks McCants claimed they went overboard and gave me a discount on some of the extra work they did. That may be true, as it was $6,000, but the last bill I paid for redoing the cabinet was $9,780 or so. I more than paid for whatever overages they gave me, and my master bathroom is not correct and the master closet is not complete. They did good work in the beginning, Rob Schwab in particular, and the subs did good work. I was not happy with the next carpenters who did the bathroom. Apparently, Rob Schwab does not work with Parks McCants, and they could only lend him. I had a false impression that they would do great because of the first master carpenter, but after that, it was not great. It was a mixed bag.
With Neil Kelly-Portland, we were really pleased with the professionalism, the professionalism of the work, and the people who provided the services.
We love Neil Kelly-Portland.
We were looking for a design-build team and had an excellent experience from start to finish with Neil Kelly.
We would recommend Neil Kelly to everyone we know, for any project. They are very professional, their skill and workmanship are beyond compare, and they stayed right on schedule. As if that isn’t enough, everyone was a joy to work with from beginning to end. They made it extremely easy for us to accomplish our goal, and our home is even better than we hoped for!
I have overall had a good experience with Neil Kelly. Amanda is a dream to work with and Katie is always willing to find a way to make things work
We are very happy with the work Neil Kelly has done for us, both the end result and the process to get there. We will definitely use them again.
We've had multiple experiences with Neil Kelly, and have no complaint; therefore, we're more than willing to recommend them to anyone who asks.
Despite various suggestions for improvements, I was happy with the team carrying out the work and the final quality of the project.
Ron repaired four large holes in my plaster wall and installed drywall on my ceilings. The walls look great. Ron was easy to work with and on time. He did an excellent job.
Neily Kelly sales, design, preconstruction and construction staff were professional, dependable and easy to work with. I felt confident that the project would go well, and it did.
My experience with Neil Kelly throughout the design and remodel was very, very good. I especially want to call out Jamie Smugeresky for an exceptional and fun design process, and Don, the on-site leader, for smoothly managing the ups and downs of the construction process and going above and beyond when my husband's medical emergency arose during the pick-up process.
We've already recommended NK to a neighbor.
With a different team. I felt like a low priority throughout, from deign to build.
Like the end result but was a bit pricey.
Best experience we've had with any construction project to date!
I have already recommended NK to several neighbors! We had a great team working with us, that was very patient with us when we changed our mines on some items and funding. They helped us through and helped make things work for us.
Valerie Garrett was a shining star in the entire process from start to finish. Her leave of absence due to a personal loss in no way slowed the project down, and she returned with the same level and professionalism and enthusiasm for her work as before, in spite of understandably overwhelming grief.
Everyone else was friendly and pleasant. Some were better at their jobs than others.
1. This is not my first remodel, but it is the first during COVID and being retired, so I was often at home to hear various uh ohs.
2. Before the upstairs bathroom project started, but while I was already in contract with a 50% down payment, my downstairs bathroom sprung a leak. This resulted in removal of the ceiling, wall, and shower stall by the insurance mitigation company, so I was without a shower in the house for the 3 1/2 months of the Neil Kelly project. The silver lining of this was that it gave the Neil Kelly plumber better access to do the work for the upstairs project.
Time from first contact to demolition: 10.5 months
Longer than expected, but not that much of a problem, and probably mostly due to COVID delays.
Estimated time for the project: 4 weeks
Actual time from demolition to completion: 3 1/2 months
Miscommunication between the carpenter and the project manager resulted in a 4-week delay in scheduling the plumber to come back. This happened on day 2 after demolition.
Over the whole project, there were 3 full weeks when nothing happened, and another 18 scattered days when no one came to do any work. Some may have been waiting on something to dry.
Communication on when and who was coming could have been better. Luckily I was home when a plumbing inspector came to the door. I often felt like I should try to be at home as much as possible to help things move forward, even though key workers had the code to let themselves in if I wasn’t home.
I suggested that a buddy system would be a good idea for the safety of the workers and of the house. If I had not been home when the carpenter bumped into an old PVC water pipe, there would have been much more water damage. He held his thumb over it while I ran to turn off the water to the whole house.
Getting the new shower actually working was a major challenge. The first time I tried it was very short, as the water temperature was lukewarm at best. The plumber came back the next day to fix the setting. The next 4 tries had various amounts of leaking. Each successive attempt at recaulking did reduce the leaking. The final fix was that the shower door sweep was on backwards. Getting the shower working took from 9/15/22 to 10/18/22.
If I had hired a small, new company to do the work, and the same delays and problems happened, I would have been kicking myself and thinking that I should have hired Neil Kelly or some other large, well-respected, but expensive, company.
Will I hire Neil Kelly again? No, thank you.
I loved the coordinated effort of all involved in my new kitchen and bathroom. Each vendor worked with such expertise and goodness.
We've only used Neil Kelly's handyman services so far, and the individual that we dealt with, Jordan, was an exemplar of professionalism. He showed up on time, did the work at a high level of quality, and followed through with his work in a timely and professional manner. Everything has been top-notch with this company.
Neil Kelly (NK) is probably not the least expensive option, but, if you can afford to use them, the project management and quality end-result and workmanship are worth it. I would only hesitate to recommend them to someone for whom the cost would clearly be beyond their means.
Prices a bit high but very reliable and dependable. Confidence in them
See later comments
Very good work and a lot of attention to detail.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neil Kelly as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys