As the situation related to the novel coronavirus evolves on a daily basis, we are closely monitoring guidance and regulations provided by the Centers for Disease Control (CDC), as well as state, county and local authorities, and adapting our practices accordingly. Our company is working to maintain service to our clients to the greatest extent possible while protecting the health of our clients and employees, and ensuring the safety of our homes and workplaces.
Team Health and Safety
We are encouraging our employees and clients to observe the CDC’s guidance regarding individual prevention and response measures; most importantly to stay home if they are sick or may have been exposed to the coronavirus. We are equipping and encouraging all staff to work only from home and/or the active jobsites to which they are assigned, and limiting the size and frequency of face-to-face meetings, and implementing additional cleaning and sanitation measures in our offices, design centers and jobsites.
Projects Under Construction
If we are working in your home, rest assured that we have enhanced the many standard health and safety practices already in place. We routinely provide our staff with hand sanitizer, and encourage them to wash their hands frequently and be conscientious about maintaining cleanliness of the worksite as well as all other areas of your home. We have additionally equipped employees with disinfecting wipes, and are happy to routinely wipe down the surfaces we come into contact within your home. Whatever the stage of your project, we encourage you to speak candidly with your Neil Kelly representative about any heath & safety questions or concerns you may have. Together, we will work out a plan that ensures everyone’s safety.
They were so helpful keeping me up on progress and schedule. And always available to me to answer questions.
I am so happy with my new accessible shower! When we moved into our new condo we had to replace a standard bath tub with a shower-only due to my mobility issues. I was overwhelmed by the prospect - I don't know anything about accessible design, I just know I need to feel safe when I am in the shower. Karen helped us to design the space, taking into consideration my specific needs. She made suggestions I never would have thought about like hardware that is easy to manipulate with my dexterity challenges. She made sure we included the appropriate placement of grab bars and a little seat that allows enough room for me to sit OR stand depending upon my function that day. Karen even found us options for grab bars and hard ware that look good, not too medical-ish. The communication with our project manager, Paul, was excellent throughout the whole process. We always knew what was happening every day, when to expect workers to arrive and what was being accomplished. It is never fun to live with residential construction, and I know our urban condo unit posed unique challenges to workers, but Paul and Kale made it as painless as possible and were complete professionals.
The design work and construction work was great! However, the job is not finished. I sent an email and photos to Brian Silver, the project manager, and I never heard back from him. I have an uncovered wiring box in the bathroom, 2 missing light bulbs, and a crooked towel bar.
I have only worked with Larry Romick supervising. No other experience with NK really. I trust Larry and he has come through over and over again. I don't think I would work with anyone else as I have had very bad encounters with tradespeople in the past.
Highly recommend. I have done a lot of remodels, and this the best team of professionals I have worked with. Doesn't get any better!
I found Rick to be very flexible, very thorough, and very easy to work with. I liked him very much.
We were very happy with our prior project experience and extremely dissatisfied with this one. It would depend on the project for if we would recommend them to a friend. Would likely not for siding and windows.
I would definitely recommend Neil Kelly for remodeling projects. For entire house construction projects I would be more hesitant. For solar installations I would definitely not recommend them.
Certainly the work done by your employee Dave Coop was excellent. Have limited experience with others in the company.s
Quality of work and oversight is excellent. Only negative was communication prior to contract ... getting an estimate, getting a start date was protracted. This could be explained, or excused, in part by the COVID and by a staff change they had. Once work started it went wonderfully. It is much more expensive than others but the oversight, quality control, etc explains it...totally worth it. They installed an exhaust system in my kitchen... had never been vented, updated electrical ...increasing outlets, repairing an outside circuit.
We signed a contract on November 7, 2020 to have a chimney chase built around an existing metal chimney. The project is not fininshed as of March 15, 2021. A metal snow deflectior "cricket" needs to be added, as well as caulk and paint, plus repair to roofing if any is necessary. Much of the delay was due to poor weather conditions. But there have been many nice days that should have allowed for completion of the project.
I have recommended Neil Kelly and will continue to do so.
The handyman was polite, friendly and kept the work area tidy. He communicated well and kept me informed of any work schedule changes. He was a capable and independent worker.
This is our second project with Neil Kelly and both times have been great experiences from start to finish (or almost finish in this second case). We have nothing but praise for the excellent quality of both the work and all the personnel. Seriously, everyone has been great to work with - especially Paul Obias.
They are very responsive.
They provide excellent quality service!
Dave was wonderful. He had a real craft to his work and attention to detail that impressed me. He was so easy to communicate with, always very prompt with text/email responses. Very transparent with what to expect from timeline to price. He was great to work with and I have more projects lined up!
Never again, will not recommend
They were responsive, thorough, reliable and very pleasant to work with.
They just do quality work.
Use NK for excellent workmanship, but only if you want to spend more on your project than you have to.
I would recommend the Neil Kelly team for a high-quality remodel project where you can have one team take you from design to construction completion.
Trust is a huge factor.
They're excellent. They're experts. They're so good at remodeling that they do it better than other companies.
They do good work and always show up.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neil Kelly as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys