As the situation related to the novel coronavirus evolves on a daily basis, we are closely monitoring guidance and regulations provided by the Centers for Disease Control (CDC), as well as state, county and local authorities, and adapting our practices accordingly. Our company is working to maintain service to our clients to the greatest extent possible while protecting the health of our clients and employees, and ensuring the safety of our homes and workplaces.
Team Health and Safety
We are encouraging our employees and clients to observe the CDC’s guidance regarding individual prevention and response measures; most importantly to stay home if they are sick or may have been exposed to the coronavirus. We are equipping and encouraging all staff to work only from home and/or the active jobsites to which they are assigned, and limiting the size and frequency of face-to-face meetings, and implementing additional cleaning and sanitation measures in our offices, design centers and jobsites.
Projects Under Construction
If we are working in your home, rest assured that we have enhanced the many standard health and safety practices already in place. We routinely provide our staff with hand sanitizer, and encourage them to wash their hands frequently and be conscientious about maintaining cleanliness of the worksite as well as all other areas of your home. We have additionally equipped employees with disinfecting wipes, and are happy to routinely wipe down the surfaces we come into contact within your home. Whatever the stage of your project, we encourage you to speak candidly with your Neil Kelly representative about any heath & safety questions or concerns you may have. Together, we will work out a plan that ensures everyone’s safety.
I'm happy to share my experiences with Neil Kelly if the topic comes up, or if anyone asks for a recommendation.
We would recommend Larry Romnick as our handyman. He has been doing work for us for the past ten years. He is reliable and trustworthy.
I am likely to recommend Larry Romick who works for Neil Kelly.
Neil Kelly did excellent work and completed the project to my satisfaction.
They had excellent follow up on jobs with good coordination on multiple tasks.
NKC has always been my "go to" remodeler, both years ago in major remodels, and more recently in smaller home repair projects, as my "do it yourself" skills have waned. Have regularly recommended NKC to others.
I appreciate that Neil Kelly took on a small project that needed real experts to accomplish: ordering and installing a custom glass exterior door. The project had challenges for them and for me. I am aware that they probably didn't make money on this job because of third party errors. However, they did not ask me to pay them more! In the end, I have a beautiful result and am very grateful. I also like supporting a B Corp. I wish our community had more.
They kept me up to date as to what they were doing, cleaned up every day after working, and did not leave trash around. I was very pleased!
They did a great job on a challenging project.
I would say it was a bit expensive considering the amount of care we got.
The workmanship is very good, but the communication is very poor.
Everything about the project from start to finish was handled professionally. The quality of the work was outstanding, and it was all accomplished on schedule, within very tight deadlines.
Home Repair ... sagging roof
They were outstanding, very accommodating, and very thorough. I would recommend them and use them again.
It is wonderful to work with Karen Richmond and Paul Louis of Neil Kelly. They bring tremendous expertise, creativity and experience to designing and implementing a renovation. They are easy to work with and follow up promptly on any issues that arise. Our renovation turned out better than we imagined and, with the high standards we have, we owe that to Karen and Paul.
We are extremely pleased with our backyard renovation done by Neil Kelly, which includes a beautiful new covered deck, and a gate that is so attractive that all of our neighbors are talking about it. Kathy, the designer, came up with creative ideas that increased the beauty and functionality of the project. Mike, the project manager, located Sun Tuff panels in Albany (after ours had been on backorder for months), drove to Albany to pick them up, and had them installed the next day. Joe and Josiah, the carpenters, did excellent work, and kept the job site safe for us and our pets. Everyone at Neil Kelly was just so nice to work with. We only had one glitch, which was a miscommunication around where some soil was to be spread, but it was very minor in the overall scope of the project. We would definitely recommend Neil Kelly, if you want a high-quality remodel.
All aspects of the project were handled professionally. Especially impressed with Jason Benfit.
They did a good job. They are great and we use them all the time. They're expensive, but very good.
Neil Kelly was generally very good to work with. We were very happy with our end product. The design was wonderful. Our design consultant, Steffani Rotella, did a great job with what we gave her to work with. We've been living in it for months, and every day we go "God, we love this place."
They are absolutely excellent and very professional.
John Knauss was great to work with on our recent window replacement project. The communication could have been better, but we are pretty satisfied overall. We are disappointed about the quote for the remaining window replacements. It seems to us that the quote we have received is very overstated. We are replacing fewer windows and the windows are smaller than the first round of windows yet the quoted cost is as much as the first round of windows. The cost per window (remaining windows) is approximately $400 more per window. Very hard to understand.
I recommend Neil Kelly wholeheartedly. My remodel went smoothly - high quality, on schedule, and within budget. There were only a few minor glitches, all resolved effectively, quickly and collaboratively. Everyone on the Neil Kelly team and their subcontractors treated my project with care and respect. I couldn't imagine a better experience!
Paul Obias has been the person we worked with. He is unbelievably wonderful and does everything quickly and correctly with a smile on his face! Everything has been wonderful!
Professional, daily communication regarding scheduling, on time and excellent work
I am likely to recommend Neil Kelly to a friend. I am also likely to hire them again for other projects. Our bathroom remodel looks lovely, works well and has all the features we wanted.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neil Kelly as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys