As the situation related to the novel coronavirus evolves on a daily basis, we are closely monitoring guidance and regulations provided by the Centers for Disease Control (CDC), as well as state, county and local authorities, and adapting our practices accordingly. Our company is working to maintain service to our clients to the greatest extent possible while protecting the health of our clients and employees, and ensuring the safety of our homes and workplaces.
Team Health and Safety
We are encouraging our employees and clients to observe the CDC’s guidance regarding individual prevention and response measures; most importantly to stay home if they are sick or may have been exposed to the coronavirus. We are equipping and encouraging all staff to work only from home and/or the active jobsites to which they are assigned, and limiting the size and frequency of face-to-face meetings, and implementing additional cleaning and sanitation measures in our offices, design centers and jobsites.
Projects Under Construction
If we are working in your home, rest assured that we have enhanced the many standard health and safety practices already in place. We routinely provide our staff with hand sanitizer, and encourage them to wash their hands frequently and be conscientious about maintaining cleanliness of the worksite as well as all other areas of your home. We have additionally equipped employees with disinfecting wipes, and are happy to routinely wipe down the surfaces we come into contact within your home. Whatever the stage of your project, we encourage you to speak candidly with your Neil Kelly representative about any heath & safety questions or concerns you may have. Together, we will work out a plan that ensures everyone’s safety.
Paul Obias has been the person we worked with. He is unbelievably wonderful and does everything quickly and correctly with a smile on his face! Everything has been wonderful!
Professional, daily communication regarding scheduling, on time and excellent work
I am likely to recommend Neil Kelly to a friend. I am also likely to hire them again for other projects. Our bathroom remodel looks lovely, works well and has all the features we wanted.
They were professional and responsive to my needs. We are very happy with them.
Overall experience from concept to build was perfect.
Neil Kelly went above and beyond to figure out how to install the bars in my bathroom. They did a good job.
They are very professional.
They do pretty fine work. They do a good job.
I was very satisfied with the quality of their workmanship. I was dissatisfied with some aspects of their customer service. I will elaborate in Question 7.
Excellent craftsmanship and service
I have used Neil Kelly for years, from a kitchen redesign and remodel to handyman services. The service has consistently been first class and prompt. The personnel at Neil Kelly are highly professional.
We had a wonderful experience during a trying time. NK held our hands through an extensive design process, although it was a small job for them, and stayed on their proposed schedule, despite a pandemic!
I was most impressed with Tyler Dotten who represents the company and had all the details at his fingertips. All those with whom I interacted were good at their jobs and worked well together, and were able to get the project done in a timely manner, even in this time of extreme change and stress (The Pandemic). Well done!
Amazing service. Remodeling during Covid-19? Who would have thought it could have been pulled of so smoothly.
Very professional staff. Good response to issues in a timely manner including weekends.
Neil Kelly is the only remodel construction firm I will ever use or recommend.
Every experience we had with them was exemplary.
Neil Kelly did an outstanding job on our roof replacement. They kept in touch with us throughout the project, kept to the deadlines that we had discussed, and left the workplace looking just like it looked before the job. I would highly recommend them.
Neil Kelly staff were always available to address issues and keep us informed.
very disappointed with the performance of Neil Kelly
They were a pleasure to work with. They did the job on time. They were very clean.
I would definitely recommend Neil Kelly to anyone. The Design staff listened well to our wants and needs. The layout of the plan was well communicated, and there were no surprises. This was important to me. Also, the Neil Kelly construction staff were highly skillful and professional and I was super satisfied with their work on the project. Most of the subcontractors were also professional and skillful. Overall it was a good experience even in the midst of the CoVid 19 outbreak, I felt comfortable with the workers in my home.
Neil Kelly has done solar installation and repair for us. Work has always been of the highest quality. Our installation includes both a photovoltaic array and house storage battery. Most recently the team repaired damage done to the PV array by a squirrel. Following this they installed a product called Solatrim which provides protection from animals. As usual the repair of the array as well as the squirrel-guard enhancement work was done with excellence. We have worked with NK since 2016 and give them highest marks for diligence and execution of work.
We’re so happy with Neil Kelly that we’re contemplating our next construction phase of adding an outdoor living space!
They are extremely dependable. We have worked with them for 15 years. The quality of their work is exceptional. The staff is exceptionally polite and knowledgable. They are just perfect.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neil Kelly as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys