good communication. quality work.

We’ve had two issues requiring “call backs” to fix errors. Both have been handled professionally. One remains open but I expect a good completion

Dave was the excellent carpenter who did the work at my house. He was skilled, polite and left the workspace very clean. Everyone else I dealt with at Neil-Kelly Portland was also excellent, from the original consultant Chris, to the project manager Wes to Monae in billing. Good communication overall, kept on schedule and the job was completed very quickly. Thank you!

I had a problem with rotting in the siding and trim on the south side of my house. The Neil Kelly consultant identified the problem areas and presented how they would fix them. I did not have the expertise to look at the wall and see subtle hints of areas that were rotting but the consultant did which I greatly appreciated. Communication was great between the project lead and myself as well as the lead carpenter and the consultant. Highly recommend Neil Kelly.

I got good help repairing a shower head section of bath tub because it leaked from a loose shower head. Wrapped in white tape stopped the leak. Then, a fellow from your organization replaced the 10 inch by 18 inch piece of plaster board, set in new plaster. I was given good instruction as to how to finish the plaster fill. Then, when it was dry, I was able to paint it to match the nearby wall, following tips by your painting fellow. So, based on this good service I'd be comfortable referring similar minor repairs to friends. You did this job for no cash payment, as it was in lieu of a gift of a no pay first step of a remodel job that I won in a drawing at the Eugene Executives Association, which Neil Kelly recently joined.

They did a good job and fixed everything that was scheduled.

Total attention to detail and follow-up. Met time table provided.

The overall experience left us extremely satisfied with the quality of work, the materials used, and the professionalism of all involved NK staff. The project turned out better than we anticipated and they turned a dated and useless ADU into a functional, attractive space. I would recommend them to friends and family without reservation.

The company did a full remodel of our house under the previous owner. That remodel was VERY WELL done and has stood up over the last 12 years. Everyone who comes into our home is impressed with the quality of craftsmanship.
This is why we selected Neil Kelly-Portland.
As expected, this project was completed beyond our expectations!

Reliable on all fronts, and I know that the project will be successfully completed to my satisfaction. I’m a repeat customer.

I really appreciate having NK be the overall manager of the different types of work involved in this complicated remodeling of one bathroom, part of another bathroom, and recarpeting stairs in an old house. NK checks out its trade partners well and communicates with them and me. I could not have tracked all this myself. To me this is well worth the additional cost. For instance, replacing an old shower/tub CANNOT be done easily or fast in old house. Damage was uncovered from how the original bathroom was built in the mid-1970s, damage that could not have been seen until tear-down. Not unexpected but you did a great job of fixing the old damage (dry rot, termite evidence) and ending up with a beautiful new bathroom, floor, vanity, modern toilet, etc. Replaced existing grab bars and added additional ones. You preserved a unique tiled alcove that provided indirect daylight to this daylight basement bathroom. The smaller amount of work in a different bathroom replaced a high dropped ceiling and translucent panels (bug catchers!) with clean simple ceiling, one ceiling fixture instead of 3 fixtures of 2 fluorescent tubes each.
The nature of the tear-down meant equipment vibrations loosened adjoining drywall. This was all secured well afterwards and repainted.
The different specialty crews were polite, friendly, professional, and competent. The demo and rebuild crew in particular went above and beyond in working long hours and sometimes late hours to do the task just right.
Your project designer worked hard to give me good suggestions for replacement items, some of which I resisted at first (like soft close toilet and soft close vanity drawers), but I then accepted and really like! He also gave a range of prices, for my sake. Your project manager also made good suggestions, including a combo grab bar/TP holder installed on the side of the vanity by the toilet. The rebuild crew added good reinforcement inside the vanity to support this. I think a lot of people of older age and mobility problems could use this.

Everyone we dealt with was extremely nice, they communicated well, and the craftsmen were very skilled.

The project is exactly what I expected from Neil Kelley.

It was a pleasure working with them.

We greatly appreciated the designers and engineers who worked closely with us to understand our needs, suggest the best solutions, helped us find the best appliances, and kept us up-to-date throughout the entire process. We also appreciated the amazing skill of the carpenter who put everything beautifully in place and the project manager who skilfully orchestrated the execution of the project.

From the first interaction we felt like we were getting honest and expert information. That continued all the way throughout our project.

NK is on the pricy side

Most of my friends are less in a position to hire contractors...

End-to-end solutions

Extremely professional. I would tell friends that while Neil Kelly is not the cheapest option, you get the quality and peace of mind that you pay for.

Any type of home repair is difficult and I'm aware of that. But this experience is not what I had hoped for. There is nothing horrific, but there is also nothing that would engage me to suggest this to anyone else.

Employees & Subcontractors

Employees & Subcontractors - In terms of professional and courteous - yes for everyone.

Kind of obvious

They are always reliable.

We have used Neil Kelly services since 1982. Their representatives have always been responsible and pleasant to work with.

I would recommend on basis of previous experience with a number of other contractors. Absolute professionalism.