They did an excellent job of recommending how to make our kitchen more accessible for our elderly bodies. We purchased the recommended pullout drawers and they did the installation. All well under our expected budget.

Neil Kelly did an excellent job with my kitchen remodel. I couldn't be more pleased with the professionals who worked on my team.

Our kitchen is stunning, and the whole experience of working with Neil Kelly has been great. The dynamic designer, Tessa, came up with beautiful designs I would never have thought of and showed she really listened whenever we met and talked at the beginning of the process. The project manager, Paul, was extremely responsive to all issues no matter the size and kept a keen eye on the entire process. The carpenters did fantastic work, especially Jamie, who spent the most time at our house and took care of all sorts of matters (and who, according to my dog, is basically a member of our family). A kitchen remodel is a huge, disruptive undertaking, and I’m very glad we chose Neil Kelly to do it.

Our experience with Neil Kelly has been mostly positive. We had our three bathrooms remodeled first. The design process with Jamie and Sophorn was fairly seamless and we were open to most of their ideas and selections. Choosing materials can be overwhelming, but Jamie and Sophorn were able to discern our tastes and presented a smaller array of choices that were very manageable. The quality of workmanship was very good; the tilers in particular did an outstanding job. The project manager, Tony, kept everything on schedule with very little downtime. At the end of the remodel we were extremely happy with the results.

Our kitchen remodel had a few more bumps along the way. Again, Jamie and Sophorn presented us with a design and materials that were in line with our tastes and preferences. Our main problems were the availability and scheduling of subcontractors which resulted in delays, particularly with the flooring. Another delay occurred when the lead carpenter left Neil Kelley and the continuity of installing the cabinets was seriously affected. The result of this was a miscommunication in how the cabinets were laid out. The placement of cabinets impacted the clearance of drawers and a cabinet door; also impacted was the desired clearance between the counter and adjacent family room furniture. Had we not had the change in personnel installing the cabinets, we believe these issues would have been addressed in a timely manner and rectified without adding more delays. However, throughout the process, we were very happy with the project manager (Tony), as he stepped up to address problems as best he could, even coming to the house on a weekend to address a plumbing leak. At the present time, we are still awaiting a cabinet door to address the previously mentioned cabinet clearance problem.
Overall, our experience with Neil Kelly has been very good; we are pleased with the majority of the workmanship. While the cost of our remodels was high, there were no cost overruns. Our advice to prospective clients would be to always stay involved with the day-to-day progress and to speak up when you have questions or if things don't look as expected.

My wife and I are very happy with our beautiful, newly remodeled primary bathroom. From design to construction we are very pleased with Neil-Kelly Portland's craftsmanship.

Great team, easy to work with, and very responsive!

Neil Kelly-Portland are dependable and provide quality work. They finished in timely fashion, and provided high quality craftsmanship.

It was an overall good experience.

reasonably priced and knowledgeable contractor who works with homeowners on project options

Like dealing with Larry Romick. Excellent workmanship.

The final product is excellent. The workman and managers were polite and professional. But for the high cost I expected better communication between the project manager and the homeowner. There were weeks when no-one showed up and I did not get good communication from the project manager about what was happening.

The kitchen design and quality of work was excellent. Project scheduling could use some improvement.

Strong project management and reliable responsiveness.

It took a while to get our name in line for the work. A little more access to staff or work availability would be the only thing I could say that was negative about our experience.

Work was not completed (Andersen window repair)

The attention to construction and craftmanship detail is impressive. They were very flexible working around our schedule since we were living and working in the house during the bathroom remodel.

Working with the team through out our remodel process was very positive. Magda, our design expert, was fabulous in helping putting things all together. Her eye for color and what works was what we needed.. Aaron and his crew kept us informed throughout the entire process so we knew what was coming up next. Our few changes that we came up with were met with a positive, yes that can be done, change to the original plan. All of the contractors that came for electrical, plumbing, painting and flooring were superb. Everyone that came to the house, whether a trade person, Neil-Kelly person or inspector greeted our little Yorkie, Pickle with a chuckle.

I appreciate their quality of work.

Guaranteed to love the finished project. Worth every penny spent.

I would absolutely recommend Neil Kelly to friends, and already have.

Neil Kelly is the most well-organized company I've worked with in this modern era. I'm 71, and in recent decades had given up hope that a competent company like Neil Kelly -- once the norm in this country -- even existed anymore. I am so delighted to know that Neil Kelly exists and that I could once again enjoy the experience of working with such a stellar company.

I've always been aware of Neil Kelly's excellent reputation. When Energy Trust designated them and two other companies for me to get bids from, it was clear during the bidding process that Neil Kelly was a great company and the other two were like most modern companies in their lack of follow-through, poor communication, disinterest in my questions and getting their answers right, and so on. Much to my surprise, their bids came in higher than Neil Kelly's. I had always thought that Neil Kelly, having such a good reputation for excellence, would cost more.

Employees are all exceptional. Every employee who worked on this project was absolutely fabulous in terms of knowledge, skills, communication, and especially their interpersonal skills. I am so impressed with Neil Kelly's ability to hire such impressive people. They were all a pleasure to work with.

The worker was friendly, considerate, kind, and made sure to not only answer my questions but to go the extra mile. It was a great experience overall.

Neil Kelly-Portland responded quickly by sending a skilled carpenter to restore and improve an entry door. I would use their handyman services again!

I was very happy with the work done and have already recommended them to friends

Chuck, who came out, was wonderful to deal with. He was so personable and caring, and took care of all of our needs. The person in the payment department was incredibly helpful, and I really appreciated that.

Neil Kelly did everything I asked and were very efficient and knowledgeable. I appreciated them doing all the little things that had been on my list.