A great customer experience all the way around. Sales person was low-pressure and very helpful. The crew that came to do the insulation work was on-time, courteous, efficient and did an excellent job. Will definitely use MN Rusco again.
the guys who came to our house was fantastic
The workers were excellent!
Job well done!
very professional. Thoughtful and sincere.
It is refreshing to deal with a locally owned company with a real voice on the other end of the phone. Great people to work with.
I was disappointed that it took 8 months to get the job completed. I would recommend Rusco because George Broshears constant communication about delays. He is a man of his word!
I was VERY unhappy with the whole process. They were months delayed in installing and they broke my garage light and left the glass all over my driveway. My siding fell off my house three different times. And had to be fixed. Left garbage behind. Lost my house new house numbers. Over all a very bad experience would never recommend this company to anyone.
Communication with office personnel poor. Follow up poor. Work is average. Entire commitment to 10% discount program at Sams Club not accepted after work and payment for ENTIRE project was made. I would not recommend Minnesota Rusco.
My son is a police officer, and I was going to brag about that and say if Rusco did a good job, but they didn't. So, I will not tell any of the officers nor my nurse friend.
They were quick and efficient.
We have enjoyed working with Minnesota Rusco over the years. They have done most of the remodeling to our home and they have resolved any problems that came up including problems that I didn't know about.
This is the third instance where I have had this type of work done and this has turned out to be the best without exception. It was the best interaction I have every had. They were earlier than planned and they did it in one day. They covered everything with tarps and didn't walk on my floor at all. You couldn't even tell they were here after they left except for the new windows. It was the best interaction I have every had.
Areas Of Satisfaction - Most satisified with the quality of products availavle and the expertise/communication of Ken, tge contractor who installed our items.
Recognized Excellence - Installer/contractor Ken was just phenomenal. He was knowledgeable and his open communication with us beats any other contractor I've ever worked with. He was clean and orderly and took care to protect other surfaces in his path to our bathroom.
We're very, very happy! They've done our windows, our bathroom, and a patio door over the last three years and we have had no problems with any of it. Their workmanship is great, they're easy to work with, answered all questions, and we're very pleased.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - The guys who worked (it was somebody different each time we had them out) did a beautiful job. Jeff was wonderful and he answered all my questions. The lady in the office was wonderful, too. Anyone I dealt with provided exceptional service.
Areas Of Satisfaction - The installer was very capable, professional, kept the place safe and clean, on time, and very knowledgeable.
Recognized Excellence - The installer and Carrie, at the head office, provided exceptional service.
We looked for years for someone to replace our front door. This was the first company that knew what they were talking about. They were always very responsive when we had questions and their follow up was always excellent.
Recognized Excellence - Jeff!The man who measured the windows - all the windows (30+) we've replaced in our house over the past three years have been a perfect fit. Amazing!
I am very satisfied.
Areas Of Satisfaction - I was most satisfied with their work. They were very nice and helpful.
Recognized Excellence - I'd like to recognize the workers and the salesperson, Stephanie.
Review - I am very satisfied.
Can't say enough about the installation. They did every thing we asked, and kept the area clean as could be.
Review - Can't say enough about the installation. They did every thing we asked, and kept the area clean as could be.
Our replacement windows are beautiful and energy efficient and we were happy they could be installed with the existing window openings and even the existing interior trim. Any questions or small concerns were addressed promptly. We have been updating some of the Rusco windows we had installed 20 years ago and several have been warranty replacements. It's amazing that Rusco stands behind its products virtually FOREVER.
Everyone at Minnesota Rusco is very professional. They were so knowledgeable about the job and product that we were totally at ease. We have had no issues with any part of the work. It looks as beautiful now as it did the day they finished.
Everyone at Dolphin has been a joy to work with and have all exceeded our expectations. We will continue to do business with them.
We are very pleased with the quality and timeliness of our shower installation. The work progressed timely with all the necessary professionals arriving on time and completing the work as agreed upon. We couldn't have asked for a more complete and professional installation. We would be happy to r... more
Fresh Coat Painters were fast, efficient and did quality work. It was a pleasure to work with Jerry and his crew.
crew that did my re-roof did a great job. Very professional and took precautions to make sure the clean up was to my satisfaction. Very pleased with Legacy Restoration and the people they used on my home.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Minnesota Rusco as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys