It is great. Their customer service is great. The people were great first people to work with. I'm very satisfied.
We are very happy with our new home. Nelson and Eric are a pleasure to work with to iron out a few minor details.
This is my fourth new build home and the poorest workmanship.
I'll provide the positives and negatives from our experience to whoever asks, but will probably let them decide because their experience could be vastly different from ours.
I was very happy with their services!
This was our first purchase in the US, so lack comparison, but friends and colleagues confirm this is a good builder
This is the first time I dealt with them.
They were very cordial to build out things I wanted. I was told that I needed safety bars in my bathroom windows. THey agreed to do it but did not follow through. I had to hire someone to do it, and that should automatically come installed on a home in a 55+ community. They said that the project would be done in November. I locked in the interest rate for six months but we didn't close until March. I had to make them pay for the extension fees.
From start to finish a wonderful experience with this exceptional builder.
We are highly likely to recommend M&S to a friend because we had a very positive experience from sales thru construction. All our concerns were quickly addressed and resolved to our satisfaction. This is the third builder we have dealt with over the years and has clearly been the best.
Great experience! We love our new home.
Quality of material is good and they did not cheap out when allocating land - these are genuinely single family homes unlike some of the other builders that hardly leaves any space between houses. Good choice of appliances. Workmanship could be a bit better.
I am not sure because I have spent $1,068000.00 with Miller and Smith and I am not getting the service or quality what I have received from Ryan homes back in 1998 on my Town home where I only spend $160,000.00 but they got 4 family members referrals.
From my initial visit, to selections, and working with the bank, everything was very smooth and customer focused. My M&S property manager was always able to answer my questions promptly and was very professional. Overall this was probably the best experience I’ve ever had in buying a home in more than 6 home purchases.
Overall, good experience. However, I’m still awaiting my elevator to get some finalizing of items done prior to county approval. That is why I subtracted a star. The elevator was the selling point for me.
Jackie and Nelson make a perfect team to bring a custom crafted house of your dream come true. Jackie walked us through all the many options available to us and Nelson executed making them become a reality.
I am likely to recommend Miller & Smith because they are friendly and they explain everything properly.
We have owned 3 newly built homes and our M & S home in One Loudoun is by far the best new construction project I've experienced. Plus, I have been a Realtor for 20 years and have sold quite a few new construction projects. I believe that the Miller & Smith team was the single best new build I've ever seen. My husband and I drove to the construction site nearly every evening and closely watched our townhome each step of the way. The project manager, Carter, was amazingly responsive and pointed out a few problems on his own (we hadn't noticed them) and fixed them. Our predrywall inspection was about as good as I could imagine and all the minor issues found were corrected without argument. I'd happily buy another M & S project any day though happily, I don't think we're ever moving out of One Loudoun!!
I recently had a problem in my home and was told that I'd probably need to replace the malfunctioning item. I wasn't sure where to go for this replacement service, so I called my former Miller & Smith foreman, looking for a referral. Even though I am WAY out of warranty, he said he'd send some guys over to have a look. They were scheduled for today and showed up bright and early and were beyond nice! They spent a couple of hours in my house and fixed the problem completely.
I know builders get a bad rap, but Miller & Smith is absolutely the best! Their work is high quality, and they stand behind it. Plus, their personnel are far superior to any other builder's personnel. I'm a Realtor and deal with a lot of builders, so I know of what I speak.
Everything was fine until I moved in. The processing procedure was fine but the actual work wasn't good
I like the quality. The quality stands out among other new properties.
The people are great, Eric, Omar, and Charlene in sales, Chris, Sammy and Dicky in construction go above and beyond to make sure the customer is more than satisfied. I can not say enough good things about the people we have had the pleasure to come to know and work with.
They are very good, especially our project manager.
Absolutely, behind a great company the Three P's are in operation: People, Purpose and Passion. The Miller & Smith team is absolutely excellent in what they do. In fact, in my experience, they made the house buying experience simple for me to understand and not be nervous at each step of the way. The team was always present when you needed them. This was true at all times!
All from Miller & Smith were outstanding. Especially we commend Eric for his help, information, knowledge and willing advice. He answered all questions and readily assisted when needed. He provided sage advice and is a true gentleman.
I would definitely refer them to my friends. I was referred to them by one of my friends.
I think that Miller & Smith are one of the few builders left that let you design your own home the way you want and not from a pre picked bundle of options. You can see the quality of the work that was put into our home. In order to get us closed before our interest lock expired, the builder made some temporary substitutions to keep on schedule with the promise of replacing the temporary items after closing. No doubt at an extra expense to the builder.
Miller & Smith site leadership is responsive pre- and post closing. Not only the sales team, but the Superintendent and other M&S employees responsible for the actual build.
I would recognize to my friends
The overall customer experience from first meeting to project completion was stellar. The quality of the build and customer service provided after delivery has been excellent as well.
The building structure is solid and clean finishing.
They are easy to work with.
It depends on the location.
The way the place initially looks is nice, but I find that the workmanship and attention to detail are lacking in many areas. Probably in most. It is not acceptable when you purchase something to see all the issues with the construction. Of course, it is the contractors, not necessarily Miller & Smith, but attention to detail was definitely lacking. The fixed a lot of the problems.
I am likely to recommend Miller & Smith to a friend. They are very good, cooperative, and supportive.
It is a real community and all of the people in the sales office Eric and Omar are excellent! The people that have chosen to buy in the community have a real sense of community. I think this is due to Eric and Omar.
I am very pleased with Miller and Smith.
This was the first time we have built a home from scratch and the Miller & Smith staff worked incredibly hard to make it a positive experience. Our home is everything we wanted (and more) thanks to their professionalism and assistance. I would highly recommend them to anyone looking for a quality firm and product.
The quality of the end product was not to my expectations.
Miller & Smith was pretty quick to deliver. Their time and delivery is pretty good.
Miller and Smith did a great job adhering to not only the completion date, but set the expectation for the meetings conducted along the way. Love the design and location of the home!
It was a perfect location. It's a beautiful house. The sales agent Catherine Taylor and Woody the construction manager were excellent. I was kept informed so well of progress on the house. I was given acceptance and help with the option choices we made - that was really from Catherine. When we moved, we did not have to leave the city we've been in 40 years. We love it. The elevator is an unbelievable plus for 55+ individuals.
The workmanship was shoddy.
I can recommend Miller Smith to others but it wasn't good at the delivery side (including schedule, move-in cleaning & etc.,)
The problem with the dwelling that we are dwelling in is that, whoever designed it has never lived in a place like this, a lot of things are just inconvenient.
I found staff at all levels very helpful and willing to go the extra mile to make a customer happy and satisfied. They worked hard to keep the schedule despite unexpected and unforeseen delays due to COVID
We had been in the same house for nearly 30 years, but Miller & Smith offered amenities at Eden Brook that we couldn’t ignore. The people we encountered have been great. Catherine Taylor shepherded us through the whole buying and building process. And Woody has taught us a lot about how the house should and does work, which we needed. Everyone helped us turn a daunting task into a manageable one.
The sales office management team was very courteous and helpful, constantly keeping me updated with pictures and emails. They were very open to having me come down and check the property.
Excellent customer service throughout the process.
The home is beautiful. Someone came to visit me and said “Am I on MTV Cribs?” That was the compliment. And, it’s my house, but I have to say, the comment captures the beauty.
I'm happy with the quality of the build and how everything turned out. It turned out really nicely.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Miller & Smith as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys