The quality of the work they performed was great. From repairing holes in dry wall ( and matching the existing paint perfectly) and replacing sheets of drywall, to installing new lights, sealing an exterior door, moving an exterior shut off valve, repairing a porch roof and screening the porch, and more. We couldn't be happier. We felt the pricing was very reasonable and will likely call on Merrick for additional work. Rusty was very responsive, followed up on any concerns quickly, never made us feel any job was too small and really worked to address all our needs. We will definitely recommend their services and in fact already have.
Unfortunately, we are actively discouraging friends to use Merrick. Our entire experience was negative and quite painful. The only thing that saved the final project from looking absolutely terrible was the technical expertise by a home owner who formally worked as an architect, having the ability to step in and course correct. On multiple occasions during both the design and construction process, we had to tell Merrick we were not being listened to, and that our feedback was not being incorporated. Part of the design was changed without our consent, seemingly because the financial manager decided it would be too expensive to insure the construction, despite the fact that the design was agreed upon and signed off by both parties. Other times, we felt like the firm was trying to justify poor construction and poor materials as “normal" and then trying to gaslight us when we requested a fix. What’s not normal is being so kept out of the loop by poor communication that we had to tell the firm twice to cease and desist on the construction, until we know what’s happening. What’s not normal is having to explain to them that their installation looks like it was done with used materials, and that it made us embarrassed to show our house to friends and family. To top it all off, we learned from a new next door neighbor that they sued Merrick for poor construction in his previous condo, confirming that our case was not isolated. For all these reasons, we will not be recommending Merrick and will actively discourage anyone from utilizing them.
So far, the process has been thorough, professional and easy.
So far, so good!
The Merrick team did a great job of understanding our needs and executing on them. They adapted well, and we couldn’t be happier with the final results. Everyone we dealt with was professional, personable, and committed to making us happy with our renovation.
Overall very good experience. The direct involvement of David Merrick ensures quality and customer satisfaction
Have used this group more than once and will use them again.
I've already recommended Merrick Home Service to a friend.
Quality workmanship; excellent supervisor who listened to all our concerns and addressed them.
They were great!
If you want the work done right the first time. Their work is top of the line. Very kind and easy to work with as well.
We have used Merrick for a number of home repairs and they have always done a great job. They always seem actually interested in the work they undertake and in doing it well
Merrick provided excellent service. They provided good quality products for our remodel. They are reasonably priced.
Merrick Home Services was professional from the design to completion. The subcontractors they hire are amazing.
We have had great experiences with Merrick overall, but on the last job, some work was conducted before we got an estimate or agreed to a price, and although we were told we got a discount because of the issue, it still made me feel less positive about working with the company.
They did a quality job, and I was very happy with how my bathroom turned out and the design.
We have worked with Merrick on a kitchen redesign and what ended up being a massive repair project due to water damage. The company managed both projects extremely well and delivered quality work at a fair price. They were always clear about what was needed and avoided shortcuts —- they did what needed to be done. Highly recommend Merrick Design and Build for any home improvement project.
Merrick is a small, family owned firm that acts with integrity. The design component was very well done and the permitting knowledge was solid. However, this job had challenges related to the pandemic which affected labor and supply availability, but also issues beyond that that Merrick needed to address and resolve earlier. There were numerous challenges related to proper site supervision and the difficulty once a project manager left and the existing staff did not seem to have the resources to keep the job moving forward. The punch list and the completion of the job were significantly delayed. The budget was adhered to, with any changes discussed and explained. Overall quality of product was quite good, but process and site supervision need improvement.
Merrick has helped us tackle a variety of challenging home projects, big and small, including diagnosing and repairing a serious structural issue with our foundation and underpinning one corner of our house. Their knowledge and expertise far exceed the other design build companies we consulted with, and their pricing was also more competitive. We plan to use Merrick in the future and highly recommend them to others for larger remodels, structural issues, or small home improvement projects.
Merrick did my kitchen more than 10 years ago. It was very well designed, lots of light , good cupboard and counter space.
They recently did a beautiful job removing old paint and staining my deck.
Merrick Design and Build has been our exclusive contractor for 25+ years. I wouldn’t trust anyone else to be able to complete the work on time and within budget.
We have used them a few times. We were very satisfied with the job and the people. We would recommend them and will use them again if we have a problem.
Areas Of Satisfaction - I felt that they handled the project very professionally and were understanding. Mr. Merrick himself worked with me to help me understand the permitting process and spend a lot of time with me to get me through the process.
Additional Comments - I would be happy to act as a reference for potential customers.
wonderful to have two new rooms completely redone - Merrick was especially careful about working in home during pandemic
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Merrick Design and Build Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys