Every team that came here to work was professional, friendly, and caring.
We were so impressed by the incredible professionalism and how wonderful it was to work with Darby. It was a difficult project working on our home after the fire damage. He was always available to answer our questions and concerns and always did it in a professional manner. Thank you!
The company itself was okay. It was the contractors they hired from the outside.
For the emergency part I would for sure recommend. For the repair part - NOT AT ALL!
The company seems to be very organized, they do what they say, and they are on time.
He worked continuously.
Every person that was here was absolutely professional and compassionate with what I was going through. They were awesome.
Menold Construction and Restoration is a top-notch company. The whole time they care for their customers like no other company I've dealt with. I would love to be a part of their team.
They were professional and job well done by Roger and Billy. They were prompt. I was satisfied.
Menold brought my house up to code, which was wonderful. My house is in better shape now than it was before the fire. They did everything to please me and more. Everyone was very pleasant and helpful. I would highly recommend them!
They charge too much.
Very friendly and professional. Concerned to do good work to our satisfaction.
They were all nice people and the initial phase of the project was excellent. I called them and they were out here in the next four hours with fans set up. As the process went on it went downhill. It seemed like it took a long time to get information from them. When we went into the claims process it got approved but it dragged out for a very long time. They were excellent on the front end but not so much on the back end.
We knew we had some dry time for our area to dry after a flood. The project took way longer then we ever expected. We were never told an eta at the beginning of the project. There were days we would show up and no one would be there. It took a few phone calls in orde to determine that some higher urgency jobs were being done while our could wait. The room looks nice now that’s it’s done, but we probably would have went with our other quote that was $4000 cheaper and would have been their main focus.
Very friendly , timely and professional.
Had a Crew out to our home within hours of our discovery of water in our finished basement, the result of a sump-pump failure. Immediately took actions to mitigate damage, remove water, prevent mold/mildew, placed ventilation & dehumidifiers to dry rooms out. Assigned a Project Manager to our claim, who promptly came out and assessed the damage. PM made multiple trips to our home, looking for damage they may not have been immediately identified. PM communicated with us daily, helped us through the claims process with our insurer. PM assured us that our finished basement would be restored to like-before condition. PM joined the Construction Superintendent at our home, briefed the project and all work that would be done. A timely schedule was provided, and ultimately met !!! Our finished basement was restored to better-than-new condition !!! We consider the Menold staff (Jeremy, Mark) our friends !!!
There was a total lack of communication through the whole project.
I was very pleased. From the minute I made the phone call they were at my residence within an hour. Everything they told me that would be done was done. They were extremely timely and they communicated with me every single day. It was done on time and exactly how they said it would be done. The condition of our basement was like new after they completed the job. I was extremely pleased and I would definitely recommend them.
Menold Construction & Restoration did good work, and has a great staff!
The cleanup process or restoration by Menold Construction and Restoration was no problem. It was fantastic. The construction part had a few hiccups. James did well but the restoration I would give a did a glowing recommendation.
They were fast, courteous, and very good. We would use them again.
They did a great job and it looks great. I would certainly recommend them to anyone.
I would highly recommend their work. They were prompt and courteous.
The communication issues regarding not receiving information I needed makes me hesitate to recommend the company.
All of the staff was extremely professional and courteous. The work was done on time and on budget.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Menold Construction and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys