Very friendly , timely and professional.
Had a Crew out to our home within hours of our discovery of water in our finished basement, the result of a sump-pump failure. Immediately took actions to mitigate damage, remove water, prevent mold/mildew, placed ventilation & dehumidifiers to dry rooms out. Assigned a Project Manager to our claim, who promptly came out and assessed the damage. PM made multiple trips to our home, looking for damage they may not have been immediately identified. PM communicated with us daily, helped us through the claims process with our insurer. PM assured us that our finished basement would be restored to like-before condition. PM joined the Construction Superintendent at our home, briefed the project and all work that would be done. A timely schedule was provided, and ultimately met !!! Our finished basement was restored to better-than-new condition !!! We consider the Menold staff (Jeremy, Mark) our friends !!!
There was a total lack of communication through the whole project.
I was very pleased. From the minute I made the phone call they were at my residence within an hour. Everything they told me that would be done was done. They were extremely timely and they communicated with me every single day. It was done on time and exactly how they said it would be done. The condition of our basement was like new after they completed the job. I was extremely pleased and I would definitely recommend them.
Menold Construction & Restoration did good work, and has a great staff!
The cleanup process or restoration by Menold Construction and Restoration was no problem. It was fantastic. The construction part had a few hiccups. James did well but the restoration I would give a did a glowing recommendation.
They were fast, courteous, and very good. We would use them again.
They did a great job and it looks great. I would certainly recommend them to anyone.
I would highly recommend their work. They were prompt and courteous.
The communication issues regarding not receiving information I needed makes me hesitate to recommend the company.
All of the staff was extremely professional and courteous. The work was done on time and on budget.
Everything was great.
They were quick to respond to the emergency I had. They completed the job in a timely manner and wore masks during the Covid outbreak which was especially important because I have a one-year-old. The company also did an excellent job!
Outstanding communication and very professional.
I couldn't have been happier with Menold Construction & Restoration!
Every time we have used them they have been very transparent and they get to the root cause so that the problem does not come back later. I can trust them to work with my building principles and I don't have to be there. They have always been very conscious with the price.
They were very helpful and dealt with challenges very quickly.
They had great professionalism, timeliness and they were communicative. Overall an excellent experience.
They exceeded my expectations. The representatives were professional, easy to interact with and completed the work in a timely manner.
We found ourselves in a very difficult situation in a relative’s home. Menold was extremely helpful, professional, and supportive of us dealing with the issues. Even one of the workers the first morning said with a smile, “We are here to help.” They did a great job, in a timely manner. Would recommend them!
They went above and beyond they tried to keep the price down and the repairs looked good as new to me.
The work was on time and everything discussed was completed in a timely manner and everyone that arrived was professional and kept me informed every step of the way!
BHA was very happy with Menold's continued standard of excellence! We will continue to do business with them in the future. From the estimating through completion, they did a great job!Casey Pollard - Director
They need to be more realistic on the timeline with what they're telling their customers. They need to bring in more than one person at a time so that the project can get done in a timely manner. It also seems like if another project is being worked on, your work will be put on the backlog. The communication from my project manager, Bruce, was phenomenal though. He and Tim and their crew did excellent work. However, I am not satisfied with some other individuals from Menolds. If you have Bruce and Tim working on your project, you will be satisfied. They'll keep you informed and are fabulous to work with.
I highly recommend them and thrilled with their professionalism and quality while restoring my home.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Menold Construction and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys