The water removal was great the work to finish carpentry from there was very poorly done in fact I finished because they didn’t come back for three months
After several months of missed deadlines and subpar work Menolds just walked away from my project
The mitigation was good but they ordered the wrong materials for the doors and trim. It’s been over a year and the basement is still not put back together. They have been nearly silent on getting it resolved.
Everyone I dealt with at Menold was courteous, professional and provided quality work.
They were outstanding from the first night of clean up to the last day of renovation.
Menold provided all of the information about what processes would be taken prior to starting the remodel.
Professional team, great communication, great attention to detail, easy to work with!
The staff and workers were friendly and respectful. Yes, we had to wait a long time for some services to get done, but in all fairness it was during Covid!
The work that was done was excellent, but the communication was very poor with the company. Repeated un-returned phone calls to check status.
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I was so fortunate to have such wonderful staff to work with. Everyone was professional, considerate and provided the best customer service! Thank you so much!
Menold Construction and Restoration is very organized and very professional.
I am happy with everything they did.
They were great. We've used them before you can always get a hold of them. All the guys give their numbers out when you ask. They're great to work with.
They were unprofessional
Justin was always available for my concerns. Ver courteous!
Once the project started, I was very happy with how it looked. It looked very professional. I had my basement done. It made it look bigger because of the color they chose. The Project Manager Christian was very professional. I appreciated how he kept me updated. It was nice to be able to text him to let him know the different things that came up. It did take a long time to get started initially. I'm not sure why. It took a year for the project to be completed. Christian was really good at getting back to me. I couldn't get a hold of the first Project Manager Jason. I had to eventually ask for a different Project Manager since it took so long for the project to start. I submitted my claim in September 2020. My project was completed two weeks ago which was November 15, 2021.
DID A GREAT JOB
Menold took the time to hear about the problem, detailed how the process would go and despite a tight schedule, Menold responded to the request for an inspection the very next morning. After another company performed the air qualilty testing, Menold came back out to complete their estimations the very next day so they could get us a proper quote. Quote was provided in a timely manner. And again, despite a backlog of work, Menold was able to work us into the schedule to get the work completed in a prompt and timely fashion, so we could get our pastor and his family back into the parsonage. Jeremy at Menold provided informed and professional details of the process and was available by text and email to answer our questions within a 24-hour period. All good communication and experience the whole way through.
This is our 3d Menold experience. Each one has been excellent, but they keep getting better i.e. more organized, more coordinated, but still oriented to the homeowner, still very thorough and well-done, and the key person was the Field Superintendent although each team leader was outstanding.
From day 1 to the end of the project the crews from Menold were polite, professional, friendly and efficient.
They always kept me informed on the status of my job and were very attentive.
Christian and the team of professionals at Menolds did their best to keep our Kitchen restoration moving forward. He was patient and knowledgeable regarding what needed to happen. Thanks everyone for your hard work. The results are great!
Menold was quick to respond to our needs for safety, and to limit further damage due to an emergency situation within our home. Following the initial call, an assessment of the problem, and plans for solving the problem and expanding the project were made by using the expertise of Menold employees and technology.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Menold Construction and Restoration as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys