It was very simple and easy process.

From the beginning, I was partnered with an extremely unexperienced associate who delayed things quite significantly, and I think my claim was mishandled; it could have been handled more appropriately. My associate could have done a better job with dealing with my insurance company. I felt I got a lower service and lower claim amount than I would have if I had had someone with more experience.

We had some bad decking that was uncovered during the roof replacement process and the communication was handled poorly.

On site employees worked hard to get the job done with minimal supervision

I was happy with the quality of work and the time that they did it.

I’ve had more correspondence from McKinnis to take a survey than I did the 2 years I was waiting for roof to be installed.

yes i have recommended McKinnis Roofing to people & friends. we are very satisfied!

The sales person was very professional, explained the process so I understood how it would proceed. The installation was smooth and they did an excellent job of clean-up. I am very pleased with McKinnis and my new roof and gutters.

Everything was very good.

Work was scheduled fast and done well. They cleaned up after the work was done.

McKinnis has always been reliable and knowledgeable and has taken good care of us for several years.

McKinnis replaced gutter, fascia, soffitt, down spouts, several border trim boards, corner trim boards, and front porch bottom post trim boards and railing in a highly professional and satisfactory manner.

Always quality work and excellent service. I've only used McKinnis for my roof, gutters and trim for my very old home.

A trusted name in roofing and they showed and proved why. The team was easy to work with and I have to give the Estimator a 5 star rating for his professional manner and working with us and the Insurance agency to get the roof replaced. He his a top notch team, local and no doubt if needed again will get the call.

job completed as explained and on time.. they took care of all communications with our insurance.

Top to bottom, Quality. Very Happy with our experience with McKinnis!

Not only was the work complete with satisfaction, it's always the people who make the difference.

Their rep was responsive in terms of questions and concerns.

I had my roof replaced by McKinnis in 2018 and the process seemed to flow much more smoothly then. I felt communication was lacking and I think my advisor was switched two or three times. Just didn't feel as comfortable with the company this time around.

We like that they are a hometown company that is not going anywhere.

We had several representatives throughout our tenure with McKinnis and were told by all that our house would be painted. At the time of scheduling painters, we were then told that our home would not be painted only touched up per what insurance was paying for. So I had to escalate our issue to a McKinnis manager to ensure that what was communicated to us by all of our reps was actually what was happening. They were able to resolve our issue once it was escalated.

Everything went very smoothly during the whole process from getting the bid, answering any questions we had to the actual work. They even had great weather for the work but I doubt they could take credit for that.

I'm always recommending McKinnis to friends or anyone I hear that needs to have work done on their home. This is the 2nd time I have had them do storm repairs on my home.

They provided quality work.

The company does metal and not everything to complete the damage house needs. I had 3 houses that I trust your company with and I was so disappointed. It also took 1 year to get my jobs done. You are short staff and used a third party company. The third party company communicated with me much better than McKinnis people. Very UNHAPPY.

The guys at McKinnis Roofing and Sheet Metal are really good. They took care of me in a timely manner.

They handled everything with my insurance company. They actually went back and forth with them for a couple of months because my shingles are not available any longer and insurance kept insisting the roof could just be repaired.

None of the guys who worked on my house spoke English, so I had to phone or text supervisors to communicate. This was a significant problem.
We received a heavy rain right after the new roof was installed and had a leak. Time will tell if that has been resolved.

they were in touch and responded to my questions/concerns

See comments below.

Fair price. Scheduled quickly. Completed on time.

Done quickly, well done and cleaned up every night

I felt good dealing with them, what I I did not with other roof companies

They are so busy, it is hard for them to get to you in a timely manner. In all fairness, we had an incredible amount of hail right over our area.

We had issues with them from our past projects. They did excellent work on our siding and roofing and resolved all our issues.

Joey Swafford was excellent to work with. They made the process incredibly easy.

They did an excellent job.

After Months after completion and several phone calls, the project still has not been closed out with the insurance company.

There were scheduling problems with the metal feaschia, but the roof went really well.

They did an excellent job. They contacted me right away; they were helpful and explained everything. The prices were much better than any other company that I had talked to. Joey was the one that contacted me and he was very helpful.

I've used McKinnis for new roofing now through 3 storms in the last 18 years. I'm also a local General Contractor, and I prefer to use McKinnis whenever possible. They do an excellent job, all the way through cleanup. Very respectful with my property, and I had them walk through on site with the insurance adjuster to resolve all scope and questions at the beginning of the project. No problems, very fast, and I have a difficult roof.
All things considered, they will always be my personal roofing company.

I chose McKinnis because of their reputation and because they had done a small repair on my roof a few years ago. I appreciated their thoroughness when evaluating hail damage, explanation of the process, and answering my questions. I wouldn’t hesitate to call on them again, should the need arise.

I'm the attorney who represents McKinnis Roofing and Sheet Metal, and we like their work.

McKinnis Roofing and Sheet Metal is my go-to for my home. This is the 2nd time I have used them and I'm happy with their work and most of all I trust them to do the work in a professional manner.

I've used McKinnis for years, I'm a General Contractor; and I use them for my own house. Professional, excellent work 1st time, every time.

Excellent communication and follow up!

I have already recommended Mckinnis to our neighbor who had them do work on their house

They got here promptly and did a good job.

I only saw one person I could talk to while my roof was being replaced. That was at the beginning of the job. It would have been to talk to someone after it was done. I think that would save McKinnis and the customer time when the job was over.

Yes, Everyone was really helpful and fast.