Craftsmanship and dedication to their craft by Mario, Jake, Calvin and Ryan.
Excellent process from start to finish. Very pleased with the finished deck.
Mario and the crew did a fantastic job with design and construction of our deck. Brian and his crew were fantastic subs who listened to our every request and asked us all the right questions.
I have already recommended Masterdecks to many of my neighbors. They are professional, very personable, easy to work with and commited to their work. I am very satisfied with the end result.
Kyle Bannister and his team did a fantastic job from demolition, rebuilding and waterproofing deck, rail and gutters. And Kyle's recommendations were right on: installing facial railing mounts/gutter instead of surface mounts; special flashing for transition from roof to deck; providing flexibility in allowing no cost scheduling adjustments to meet our work/family activities.
Special mention goes out to: Erick Spicer and Spencer Puckett hard work in remediating the complex wood rot areas; Cristian Rosas, mighty fine work on installing the railing with the special triangular magnetic gate for access to the adjacent roof; and we thank goodness for Jet Garcia scheduling, payments, and responding to our many questions.
They were very professional.
We had a great experience with Masterdeck, LLC. Starting with the design and permit process through the construction phase and finish phase they strived to make sure the porch and stairs had great esthetics as well as excellent construction. They are great communicators.
Though it was spendier than we would have liked, the quality of the work was really great and our deck looks fantastic. We particularly look forward to using our outdoor space in the colder/wetter months with the addition of our heater and undercover system.
Masterdeck did a professional job. Kyle Woodward, the lead carpenter, was exceptional with his work and attitude.
Would definitely recommend Masterdecks for anybody looking to build a deck that will look great and last!
Prompt communication and expectations clearly laid out early on; team quick to identify possible issues and address emergent work; and all work executed at a high quality bar and aligned with the schedule
We really liked their crews and they did deal with any issues without question. We still have an open issue that we have been told will be addressed and I expect it will even though we have paid the last payment. The problem I had was their schedule estimates were way off. We we told it would take about 6 weeks total to refinish our two small decks and replace the railings. It took closer to 12 weeks essentially the entire summer to get everything done. This may not be their fault with all the supply chain issues in the Economy these days but still we really never got to use our deck during the summer at all due to waiting for the various aspects to get done and they did have to tear off the first attempt of the resurfacing as they didn't slope it properly. Luckily their water proofing contractor noticed this and the framing crew came back out and tore it all back off and re framed it all.
Everyone I interacted with was professional and quick to respond. Multiple changes had to be made, and they dealt with it all perfectly.
This was a large complex project to replace a second-story wrap-around 1,000 sq. ft. deck that had a somewhat challenging topography for building on one side. I was impressed with the professionalism and skills of all the craftsmen who worked on the project. The project manager (Ryan Quinn), quality manager (Mario Poposki), primary deck build crew (lead Scott Kennedy and Brandon Douzat), railing lead (Cristian), and undercover lead (Evan Anderson) were all great to work with, as well as their fellow crew members; very personable and friendly; patiently answered my questions; kept me informed of progress; promptly discussed and addressed any adjustments needed, problems, considerations, etc.; and made solid recommendations when the inevitable issues arose. The two different subcontractors that MasterDecks brought in for demolition of the old deck and for some concrete finishing work were highly skilled, very efficient, and experts in their professions. I would definitely recommend them for these specialized areas. I was also impressed that MasterDecks has a specialized team that focuses just on permitting, thus helping to streamline that often time-consuming process. This was one of the advantages over some of the other contractors I considered. I found the Buildertrend online project management tool was extremely helpful for tracking progress and status of the work as well as the financials and other aspects of the project. Unfortunately, there were significant schedule delays following completion of the main deck build, waiting for availability of the railing team and then the undercover team. These delays were primarily due to issues on other projects unrelated to this one, which impacted resources needed for this project and resulted in an overall project timeline about 2 months longer than expected. Most of that time was waiting for a few relatively short duration tasks to be completed. The project was more expensive than originally anticipated when getting the bids, however the old adage "you get what you pay for" rings true and I am very pleased with the final product. The new deck is gorgeous and the undercover system will be great when the fall and winter storms come! Although there were some frustrations along the way, which is to be expected with a construction project this size, I believe I selected the best contractor for this job and would recommend MasterDecks for a large or complicated project with many activities to coordinate.
They were really great to work with, addressing all our concerns.
The Project Manager is bad. We don't want to work with her. The workers don't pay attention to details. I emailed the owner several times regarding issues, but he never responded. He started emailing after the deck was complete asking about reviews and other projects. We told Amanda what we wanted during the review. Everything was approved by the city. They made a lot of changes because a lot of things were missing. We also had to pay extra money.
We would definitely use Masterdecks again and would highly recommend them to anyone looking for a quality company to build your deck
I would definitely recommend Masterdecks to anyone looking for a deck project. The finished product is amazing.