This was a very good experience!!

Coordination was a nightmare. Site grading was not coordinated at all. You basically buried all the wood in the dirt and then told me it's standard practice. It was not what we planned for or discussed.

Many issues arose during the initial quoting phase. Some of these were due to turnover so I looked passed them. The rough build quality I think is excellent. Master Decks falls short on the finish work and detail. They installed an unstained and very marked up and dirty gluelam beam instead of a pressure treated beam that would have matched the posts. After I complained they did offer to replace it or paint to match. I opted for the paint since ripping out a main beam seemed silly. Paint didn't really match though. Other issues included lack of fascia over exposed hardware. The excuse was that the rendering they gave during the estimate was not accurate due to the limitations of thier software. Well, exposed galvanized hardware is hardly "Master" quality. A few other finish work snags along the way that did get addressed. The PM was not really present at all. We dealt with the manager and he was very responsive and tried to be as accommodating as possible to our concerns. Again, 100% on the overall build quality, but definite room for improvement on execution and finish.

The stairs were done so poorly that they had to be completely redone. Masterdecks did hire and pay for this but it caused for even further delay in project completion.

Masterdecks did a great job on our decking project. I would highly recommend them and the divisions they work with including the Rescom Railing and Undercover Systems. Our project took 2 years, mostly due to permitting delays from the city and covid supply chain delays. Overall, it was worth the wait. We have received numerous compliments on the work we had done, including a new front porch with ipe wood and cedar wrapped posts and cedar deck skirting, a new 12 ft high composite deck with cedar wrapped posts and beams, a custom iron spiral staircase (installed with Northwest Stair and Rail), and an undercover system with lighting so we have a covered back patio. We have enjoyed all of our new spaces and will for many more years to come. Thank you to everyone we worked with especially Boyan, Drago, Dennis, Borris, Ryan and Jessie!

We are very pleased with the deck. Its very attractive, sturdy and easy to care for. Our neighbours have all commented on how much they like it.

The employees showed up on time and when expected. They cleaned up the area as best as they could daily.

Masterdecks was great in terms of the rough construction. The deck is very solid and I'm very happy with that. In terms of finish work however, I kept having to ask for corrections for things that should have been basic. Its like they didn't really care what it looked like, but it was rock solid. If I did recommend them I would certainly also say that the customer needs to have a very specific understanding of what they are getting. I based my purchase off of the presentation they sent in the bid, only to be told later that their rendering software was not really that accurate. Hardware is exposed, and the cheap glue lam beam they used was hideous. Finished product did NOT look like what I "bought". I was given the option to have the beam replaced or painted with a color match to the pressure treated posts. I chose to have it painted as the structure was already built and disassembly would have compromised it. Unfortunately, I have no idea what it was color matched to, but it was NOT the pressure treated posts. I now have an orange beam which looks pretty dumb. So while I am happy with the overall construction, there are definitely areas I am less than happy with.

We most certainly would recommend Masterdecks to our friends and family. Masterdecks is an upstanding company with knowledgeable employees throughout the entire process.

Masterdecks team has really great professionals who are experts and know what they are doing. We are thoroughly impressed with the outcome of the deck and the quality. As with any project, we did run into few issues but Masterdecks team including their owner took the time to understand our concerns, addressed our pain points, went above and beyond in finishing up the deck exceeding our expectations. We have so many neighbors of ours stop by to look the finished product and we continue to highlight Masterdecks to them. Projects of these sorts are one time investment to the home we live in and we went with the best of the best who don't cut corners and did the right thing. Special highlight to Kyle Bannister for staying on top of this project after being brought in mid way, for his time commitment and communication, truly addressing our concerns and staying thru the entire course of the project.

They are the best in the businesses. They didn't cut corners. They do everything the right way. I felt really good about having them build my deck. I felt they were more qualified than anyone else I could get.

High quality, professional work. Great care made to assure the end result was top-rate. The workers would check-in with us to assure that all was being done exactly as we wanted.

They are very professional and on time. The crew lead is very communicative. Whenever I have any questions, he explains the "why" to me. They are very receptive and accommodating to feedback. They are very responsive. It is very worry-free, and I know the project is in good hands.

Masterdecks have redone all three of my decks, and I love them all!

Masterdecks did an amazing job with both decks on our house. I would highly recommend them to anyone looking to build or renovate a deck on their house.

We had a lovely experience interacting with project workers and they listened to all of our input.

I have used this company twice now because I was very impressed with my first project. I hired them to build a pergola on the deck they built me for the first project.

With a 1908 home, we had special challenges to replace our porch surface and entry stairway. Masterdecks did an awesome job with great communication, researching solutions for our particular job, as well as quality work. We are very happy and would highly rec them!

It exceeded my expectations, because of how beautiful it looks, how fast it went, and their attention to detail. I was very impressed!

The service we received is below our expectations.

Very professional operation. Everyone I dealt with was reliable and easy to work with. Final product looks great / met my expectations.

Masterdecks was very professional. Although they were not the cheapest company, the communication regarding the itemized project cost was good, and I am very happy with the quality of the deck.

We are so happy with our finished deck - It looks amazing! Justin Kirby was fantastic to work with. He arrived timely and provided updates at the end of day. Whenever there were decisions to be made, he explained the options and quickly moved forward. I highly recommend having Masterdeck handle the permitting process - we ran into some unexpected issues that they were able to quickly resolve.

The cost was little more expensive then some other quotes I had received, but the outcome was certainly worth it!

Very professional and precise work.

Quality of work was very high. Workers were diligent and hard working. Finished removing and building new deck and railings within 3 weeks. Pleased with end results.