Homes in the area look very nice Homes all have a different look which is nice in the area Builder is very organized
Recognized Excellence - Everybody was really good. Mike Riddick and Jose were excellent with everything.
Areas For Improvement - Everything was very professional and good, the whole experience.
Areas Of Satisfaction - I was most satisfied with the quality of the materials they used, the timely manner in which they built the house, and what they gave us.
Likes & Dislikes - I think the design and value are great. The people at Massengill have been great to work with.
Additional Comments - This is the fourth newly constructed house we have purchased and it has been our best experience.
Yes, good quality workmanship and value in home.
yes did a great job building the house and great customer service
Areas Of Satisfaction - Everything best house I ever had built
Areas Of Satisfaction - I feel that everything was excellent
Additional Comments - When neighbors were looking at houses I told them great built house and great neighborhood
Recognized Excellence - I would like to recognize the entire team, specifically Mike Riddick on doing walk-throughs (virtual) during the pandemic.
Areas Of Satisfaction - MDB has exceeded our expectations with level of craftsmanship and detail that go into the home build.
Additional Comments - After 7 months of searching around the RTP, we decided to purchase a MDB home because of the quality build and materials used in the home. We also acknowledge and like the amenities that are/will be included in the Meadow Bluffs neighborhood.
From the initial planning through the build process and the work at the end of our first year, we had a great experience.
Process is well organized and quality of product superior for price point.
The home is well built with good craftsmanship. Pays more attention to quality of home than landscape.
Punchlist - Ricky was very easy to work with and very professional.
Value - Pays attention to detail and craftsmanship in their home.
Areas Of Satisfaction - The one year walkthrough and communication.
Additional Comments - I feel that Massengill builds a good quality home.
Great quality and pay attention to details!
Likes & Dislikes - I love the design and beauty of the home.
Recognized Excellence - The foreman, Mike Riddick, has been extremely responsive. Nikki is always kind and courteous as well as very knowledgeable about the designs and homes.
Recognized Excellence - Everyone we've dealt with has been very professional and attentive to anything we had to say. They are responsive.
Areas Of Satisfaction - They exceeded all our expectations!
Additional Comments - Excellent quality of craftsmanship! I couldn't be happier with the end result!
They build a quality house.
Areas Of Satisfaction - They met or exceeded my expectations with build quality, value for money, and resourcefulness.
Additional Comments - We are loving our new home.
Recognized Excellence - The whole team! It takes an entire team to have the kind of outstanding results that Massengill Design Build does. Thank you to each and every one of you!
Areas Of Satisfaction - Massengill Design Build surpassed any expectation or hope we could have had, right from the beginning and throughout the process.
Additional Comments - Massengill Design Build exemplifies excellence, from the tiniest of details to the overall finished product. Outstanding communication, detail oriented, quality materials, beautiful design concepts and superb craftsmanship is Massengill Design Build home. We LOVE our new home!!
Initially a great experience but finding they do not stand behind the work and are fine leaving me with mismatched floors
Areas Of Satisfaction - We are extremely happy with our home and the experience of purchasing from Massengill. The floor plans of all of the homes, including ours, are exceptional. They are open, airy and practical for everyday family life. We have had a few minor issues pop up (minor issues that typically pop up within the first year of any house) and rectifying the issues has been a breeze due the level of communication between Mike and subcontractors. We couldn’t be happier with our new home.
Additional Comments - We hosted Thanksgiving at our house this year and due to the design of the house we were able to host 23 people comfortably. The design of the house is very family friendly as are many of the materials found throughout the house. We are thankful for the foresight in designing our home and are hopeful to host more family gatherings!
I am a real estate broker and I would recommend to a buyer.
Communication - Mike did a great job communicating and was quick to respond
Recognized Excellence - Mike did a great job communicating answering questions!
Additional Comments - Completed and closed on-time!
Recognized Excellence - Mike Riddick was great to work with and very accommodating.
Areas Of Satisfaction - They fixed a mirror issue only days before closing and it was very much appreciated.
I found them very upfront about everything and easy to deal with, they were responsive to all requests/concerns.
Areas Of Satisfaction - Overall I am very happy with the house and materials used.
Areas Of Satisfaction - Their responsiveness and timely solving of issues.
Recognized Excellence - Blake, Mike, and Nikki were all very knowledgeable and responsive to our needs. Any concerns or questions were addressed promptly and with care. They were great people to work with!
Areas Of Satisfaction - For the options we selected, we are very happy with how it all came together.
Recognized Excellence - Mike Riddick. He and Junior as well understood exactly what we wanted. They were polite and respectful at all times. I have worked with a lot of builders and these guys are TGE BEST!!
Areas Of Satisfaction - Exceeded All expectations!!!
Additional Comments - Sales staff was excellent as well.
I am so pleased with quality of home. It feels like I'm at a 5 star hotel but never have to leave. Except for no room service...jk! I found structial materials are very good quality and overall workmanship.
Areas Of Satisfaction - The quality of the craftsmanship is excellent as is the landscape plan.
Additional Comments - Despite the challenges of a pandemic we closed 4 weeks before our original close date.
Great attention to detail, Mike was always very quick to respond and very helpful!
The entire building process from beginning to end was wonderful. The project manager, Mike Riddick was great to work with. He was pro active, always pleasant and able to address all of the custom details we asked for. We would recomend them hands down.
Additional Comments - Thank you! We love our home and Meadow Bluffs!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Massengill Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys