The team went above and beyond to satisfy our expectations

Ongoing Involvement

Ongoing Involvement - Loved the portal updates

Schedule Adherence

Schedule Adherence - Right on time

Site Management

Site Management - Cleanliness on the job site is the one thing I noticed every single time I was there

Additional Comments

Additional Comments - Everyone we dealt with from start to finish, was extremely knowledgeable, helpful, went the extra mile. What a great team

Preferred Practices

Preferred Practices - I loved the flexibility and amount of choices my buyer had.

Areas of Satisfaction

Areas of Satisfaction - It was a very personalized experience and I think my clients loved that.

Additional Comments

Additional Comments - I absolutely loved building with Massengill and working with Nikki, Wes, and the vendors. I feel like my clients were very discerning and detail oriented and the entire team worked with that and built an amazing home.

I have no point of comparison but I feel like this process and experience would surpass that of most other builders

Areas of Satisfaction

Areas of Satisfaction - From start to finish, our experience with Massengill Design-Build far exceeded our expectations. Every detail of the process was handled with professionalism, care, and clear communication. The quality of workmanship and attention to detail was beyond anything we imagined, and the team consistently went above and beyond to make sure we felt supported and informed. Junior, William, Sara, and Nikki each played an important role in making our journey such a positive one. Junior and William’s guidance and knowledge gave us so much confidence. Along with their attention to detail and commitment to quality were remarkable. Sara brought creativity and clarity to the design process, making decisions easy and enjoyable. And Nikki was always there with timely communication and a kind, supportive presence. What impressed us most was how seamless and stress-free the entire process felt. This is something we never expected in a home build. We felt genuinely cared for, not just as clients, but as people, and that made the experience unforgettable. We are so thankful for the entire team and could not be happier with the end result.

Professionalism

Professionalism - Everyone we interacted with was always kind and helpful! You can tell they take pride in their work.

Contract-Close Communication

Contract-Close Communication - Yes!

Areas of Satisfaction

Areas of Satisfaction - So impressed by the overall build quality. We looked at many homes, and never felt comfortable taking the plunge until we found Massengill. You can feel the high standards in every inch of the home!

Additional Comments

Additional Comments - We would absolutely recommend Massengill Design Build! Their team helped us find our dream home, and throughout the entire process, we felt confident in our purchase. They are incredibly helpful, knowledgeable, and clearly passionate about creating beautiful, high-quality homes.

Additional Comments

Additional Comments - Massengill has been the best builder I’ve worked with-professional, flexible, and genuinely accommodating. Their team goes above and beyond to keep clients happy, always looking for ways to make it work when possible. The level of understanding and commitment they bring to every project sets them apart and makes them an absolute pleasure to partner with.

Professionalism

Professionalism - Junior and Will were wonderful to work with, professional and experienced with the entire process. Super friendly and the jobsite was always cleaned up.

Recognized Excellence

Recognized Excellence - I would like to recognize John Spencer for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They allowed us to make several customizations that were important to us and they made very good suggestions on design choices that we hadn't thought about and it really improved the results.

Additional Comments

Additional Comments - I think Massengill has a reputation in the area for being an excellent builder and even with that they exceeded our expectations. Everything was done on time and like I said, exceeded our expectations.

11-month Warranty Review

11-month Warranty Review - Ricky Batts was a great help in addressing the areas of warranty concern including a stuck door, noisy garage door, and cracks in the screen porch parg coat. He was able to enlist the help of a plumber to fix our shower and an electrician to fix our screen porch fan very quickly. Ricky is very energenic and is quick to respond.

Areas of Satisfaction

Areas of Satisfaction - John Spencer was a great help in helping us make good design decisions. For example, we were able to brighten our family room by adding additional windows and relocating the fireplace. He also helped us customize the layout of the screen porch and patio area and we are very happy with the result. We also wanted to reuse a hanging stained glass light fixture from our prior home and John made that happen.

The closing is rushed. There are minor things I would have liked to look at, and that did not happen. I asked them to take the time to find the issues and they rushed to take care of them. My garage is cracked and they said it is a very fine crack. I would still recommend them.

I woulld recomend anyone who wants to build there house to go with Massengill Design-Buld.

Overall Satisfaction

Overall Satisfaction - It has been a good experience. They were cominicative from the start. They were easy to contact. I could reach out by phone or email and they responded to my inquiries immediately.

Professionalism

Professionalism - I worked with the project manager Wesley and his assistant Jose. They were great to work with. They were easy to reach out to and helpful with all my inquiries. Nicki was my point of contact, and she was super helpful in the initial process when we signed the contract with them.

Buying Experience

Buying Experience - I reached out to several other buileders when we were looking for our house, and some experiences were not that great. They would show us model houses and the customer seervice was not the best. We met with Nikki a few times and she was super helpful and friendly to talk to.

Buyer Resources

Buyer Resources - Most of the information and communication had been provided to us in excess. They provided information about the progress of the house, and they had information regarding the lights, floating, color selections etc. All of the information we needed was easily available to us.

Pre-construction Communication

Pre-construction Communication - They were super comminucative. They reached out multiple times when planning for the layout of the house. We met with them a couple of times before finalizing the layoutt. They were super helpful, friendly, and answered all of our questions.

Contract-Close Communication

Contract-Close Communication - Yes I felt involved and kept up to date by the Massengill Design-Build team throughout the construction phase of building my home.

Punchlist

Punchlist - Everything was closed out before we closed on our house. There were no pending issues at closing.

Vendor Satisfaction

Vendor Satisfaction - All the vendors we worked with regarding floating, cabinets, and light selection were super friendly to work with. Overall it was a great experience working with their vendors as well.

Areas of Satisfaction

Areas of Satisfaction - Rick and John are rockstars! They’ve been extremely helpful throughout the building process and through the first anniversary in the home. Can’t say enough good things about them!

Additional Comments

Additional Comments - They are great to work with, and the quality of the house was good.

Junior and Will were awesome, always responding to our messages and addressing any concerns/ questions. Even issues identified during the final walk-through were dealt with quickly. We appreciate it!

It was really a smooth process, from beginning to end.

Overall Satisfaction

Overall Satisfaction - They demonstrated a strong commitment to client satisfaction from beginning to end, from design to turnover, because any questions I had, they answered and they accommodated whenever they could.

Professionalism

Professionalism - I'd like to recognize Junior, the project manager, and Will, the project manager's assistant, for their professionalism and extensive knowledge throughout the process.

Buying Experience

Buying Experience - We've only ever built one other home, and it was another builder, but Massengill definitely did a great job compared to them.

Contract-Close Communication

Contract-Close Communication - I felt involved and kept up-to-date by the Massengill team throughout the construction phase of building my home.

Schedule

Schedule - We actually moved in a week earlier than expected, so they definitely stuck to their schedule.

Problem Resolution

Problem Resolution - We didn't have any pain points, but I'm sure if we did, they would've been acknowledged and resolved appropriately.

We have had several occasion where we encountered other prospective buyers on-site and highly recommended Massengill Build Design and Bentwinds Bluffs to them.

Areas of Satisfaction

Areas of Satisfaction - Working with Wes And Jose was a great experience and their attention to detail was outstanding. A great team. Wes, as project manager, went above and beyond at all times.

For the above reasons in our comments

Warranty

Warranty - Ricky, Massengill team and vendors exceeded our expectations.

Would definitely recommend.

They were good from the start and the closing as well.

Areas of Satisfaction

Areas of Satisfaction - They are very particular about the quality. They addressed anything if we were not satisfied with it. Everybody was really good on the team.

Will recommend any new-home buyer and to talk with Mike, Wesley and entire Massengill team as they custom tailor the construction to requirements.

The Massengill Team treated us like equal partners from start to finish. Responsive, professional and timely. They are the best. Period. We would recommend them to any and all friends/family interested in building a new home. They treated us like family!

I like that they are very responsive throughout the construction process. Never felt left out at any point in time.

A very will built home and the ability to customize was great, albeit a bit pricy.

The reason we went with them is that they offer so much more value to the home rather than neat picking on small items. They put a lot of customizing option in the house which is good.

Building a home from out of state was made easy thanks to the professionalism, expertise, and patience from the Massengill team. The process was extremely organized from picking out design selections to electrical and trim walk through. A special thanks to Wesley who went above and beyond. He provided ongoing updates and progress pictures. I felt like I was involved every step of the way. Top notch! Would definitely recommend.