The people at Massengill Design Build have been really great to work with. This is my first build and they were very kind, gracious and helpful every step of the way. I would definitely recommend Massengill to a friend!
Where to begin.....well we began our journey in the summer of 2020 having moved to NC from NH. My better half and I visited every neighborhood and every Parade of Homes site on every weekend for almost six months and in the end we chose Massengill Design Build in the neighborhood of Meadow Bluffs in Fuquay-Varina, NC. I could go on and on and on with 2X6 stick build construction, high quality standard amenities, great fit and finish work but in the end it was the Massengill Design Build people led my Mike Riddick who delivered on our hopes and dreams. We spoke with no less than 50 Massengill homeowners and never once did we hear a major complaint...I will tell anyone, anywhere at any time that choosing Massengill Design Build will be a great choice.
Recognized Excellence - Jose Hernandez and Mike Riddick did an excellent job working and communicating with us throughout the process.
Areas Of Satisfaction - Jose and Mike always followed up with any questions asked and always addressed any issues we had.
Additional Comments - I would recommend Massengill and build in the future with them.
They have been great to work with and have built a quality product.
We researched several builders in the area and decided to go with Massengill. They are by far the best in terms of project management, quality, customization, responsiveness, and customer service.
Recognized Excellence - Junior, Mike and Sara were awesome and super helpful to work with!
Additional Comments - We are super happy with the house and the building process!
Great communication and very pleased with construction quality
People will be hard pressed to find better custom home builder in North Carolina than Massengill Design Build. The entire team was knowledgeable, kind and professional every step of the way, and with near weekly updates to the online portal, we were ways informed about what was happening with our home. From the pristine construction site to the excellent project management, Massengill never left us wanting more.
A huge shout out to Nikki H for being a constant resource for us along the way! And we can't forget to mention John S and Jose H for all the incredible work they did on our home.
I had a wonderful experience building our home with the top notch guidance from Mike Riddick, Sara Barber, John Spencer and Jose Hernandez. Their incredible knowledge and expertise made the journey much easier. Would do it again! Thank you to all!
Communication - Communication was excellent either through builder trend , phone calls or texts.
Recognized Excellence - I would like to recognize John Spencer for his exceptional service.
Areas Of Satisfaction - They exceeded pretty much in every area.
This rates a "2" because I don't have many friends or know anybody in the market.
Recognized Excellence - John, Jose, Mike and Nikki were all FABULOUS. I'm ruined. Cant build another home unless I have the dream team
Additional Comments - Seriously this has been an amazing experience. After hearing the horror stories from friends of ours that buuilt with a big box builder (600k+ plus home from Lennar) super custom high end (900k+ with Elm Street builders) and Semi custom homes (500+ with Stanley Martin) and they ALL have had issues with the build quality, commiunication or getting things fixed after the fact (most not addressed from when they were pointed out from the walk thru). We also feel bad ravin about you guys. Truly amazing experience. Thank you so much
We love our new home! The whole process was so seamless and easy. We expected delays and setbacks which never happened and our home closed on the day that was set when we signed our contract. Everyone was so friendly and quick to answer any questions we had. Thank you for everything!
In every respect Massengill Design Build is an outstanding, quality builder. With smart, ethical employees. These were the most important considerations when we decided to look for a new house.
The quality of the house and the interactions with the builder staff has been great. My independent inspector was impressed with the quality and found very little wrong with the house. Anything we found was taken care of before I moved in.
They have been great about all repairs and issues.
Recognized Excellence - The whole team! It takes an entire team to have the kind of outstanding results that Massengill Design Build does. Thank you to each and every one of you!
Areas Of Satisfaction - Massengill Design Build surpassed any expectation or hope we could have had, right from the beginning and throughout the process.
Additional Comments - Massengill Design Build exemplifies excellence, from the tiniest of details to the overall finished product. Outstanding communication, detail oriented, quality materials, beautiful design concepts and superb craftsmanship is Massengill Design Build home. We LOVE our new home!!
We would say that the overall experience from decision to purchase to house completion was excellent. All contact points with the design and vendor people were professional. The entire organization did a great job.
We enjoyed out build process with Massengill Design Build. Our project manager was responsive and helpful. The Buildertrend app helped make al the appointments and documents easy to use and keep track of.
This was a challenging time to build a home, as a home buyer but also as a builder. One thing I was really impressed by was how well Massengill Design-Build handled the long lead times, delays, adjustments, etc. I always felt like I was being treated fairly, with respect, and being kept up to date on how the process was going.
I also really appreciated the daily logs of progress, especially in the beginning. The photos and updates were great.
I appreciated all the customization I was able to do. I've had friends who have built homes, some very recently, and their experience was very different. I'm so glad to have found this builder and will recommend them any chance I get.
It was great and we would recommend them.
Recognized Excellence - Nikki was super helpful. She always answered questions and gave me ideas of what to do. Junior was awesome. William was helpful and answered our questions. Michael would always respond well and Ricky was good at helping at the end and has continued to follow up with us .
Areas Of Satisfaction - The quality of the house is awesome. Everyone says they build a clean house and we can see that.
Additional Comments - We are very thankful that we found Massengill Design Build. We feel very lucky to have found them.
We are really enjoying our Massengill Design Build home. We have built another home, and the quality of material, responsiveness of the staff, and workmanship is just so much better with MDB. The options at the design appts were endless. We get so many compliments on our home! Wouldn't change a thing about it!
Clean - They always cleaned up debri and construction dust between each trade. Very impressed. Now that we've moved in, we have never seen a nail in the road, only dirt that simply washes away in the rain
Communication - Really loved the use of the buildertrend app
Recognized Excellence - Everyone I interacted with we're very friendly and ready to help; Junior helped us in picking the right decisions and was very responsive. Thank you all.
Additional Comments - Thank you very much for the beautiful home. I would recommend our builder. Their finishes and craftsmanship is A+.
Made the home buying process very comfortable and as stress free as possible. Real people who treat you like real people too.
Schedule - They set our expectations early, in terms of timing, and they delivered on the schedule they outlined.
Recognized Excellence - Junior Barajas - always did a fantastic job of communicating with us, and remembered the small things we pointed out to him during walkthroughs.
Additional Comments - Highly recommend Massengill Design Build.
All of the employees we delt with were very helpful and willing to accommodate our needs and requests. They always got back to us in a timely manner. I would recommend this builder and project managers.
Areas Of Satisfaction - They made changes we requested and did good job with them. They were easy to work with.
Additional Comments - The quality of workmanship is the main reason we went with Massengill.
Recognized Excellence - John Spencer and Jose Hernandez are amazing professional and individuals
Areas Of Satisfaction - Communication and timeline
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Massengill Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys