Massengill Design Build were amazing to work with. We couldn't have asked for a better experience. Every single person we interacted with was so responsive, timely, friendly, knowledgable and professional. They were communicative throughout the whole experience and delivered EVERYTHING on time. This says a lot about their planning and their business. We seriously couldn't recommend Massengill enough. We are so grateful we decided to go with them for our new build!
Recognized Excellence - Mike Riddick, Jose Hernandez, John Spencer were all remarkable throughout our experience. We couldn't thank them enough!
Additional Comments - I can iterate enough how grateful we are for our new home and our entire experience. Thank you so much to the entire team that made this possible!
Builder Trend was great and helpful as an out of town buyer.
Highly recommend Massengill Design Build to anyone and everyone!
Recognized Excellence - Mike Riddick was great throughout the build process and continues to be quick to help with any questions that we have to this day. As well Ricky Batts was a tremendous help to work with during the 1 Year Warranty process and very easy to work with.
Areas Of Satisfaction - Willing to go above and beyond to meet what we were looking for as well they have always been quick to jump and answer questions, get something resolved or simply provide additional information in a certain area.
Additional Comments - Love our home and would definitely consider buying a Massengill home again.
They were good to me. They always call me back and they have quality. They also care.
Recognized Excellence - I would like to recognize Mike Iddick and Junior Barajas for their exceptional service!
I would recommend Massengill to any of my friends without concern.
Communication - We lived in Ohio throughout our entire project. Our agent was able to as well as us communicate with ease with Jose or Mike . They made themselves available each time we had questions or visited during the home build.
Recognized Excellence - I think their communication was very good throughout the project and still easy to contact. Jose was our main contact during the project. He kept us updated in buildertrend with what was going on and pictures. We appreciated especially since we were not there most of the time.
Additional Comments - Thus far I think Massengill and their employees are happy to help and want you to be pleased with their overall work.
Recognized Excellence - We had such a great experience with everyone at Massengill. The quality was exceptional! We had a new house 2 years ago in the Wilmington NC area and were nervous about getting a new house again. Massengill builds a very solid safe house!
We are very pleased with our Massengill home. You can't go wrong with Massengill Design Build!
We are likely to recommend MBD. Having a local builder vs a National one was a plus. We felt that the accountability and responsiveness, as well as the customization options and quality of the build, were very good through MBD. Their own personnel are excellent. Their sub-contractors are very good overall, with some a bit better than others.
A word of advice that we would give with our recommendation is to visit the build site often to ensure your expectations, and to go over any customized choices that deviate from what MBD typically does in your model from the aspect of all trades that will be involved.
Great professionals and great quality homes. They work with you to make your home building experience unique by allowing customizations and they deliver on time.
Everyone professional and approachable during build and after move in.
Areas Of Satisfaction - Mike went above and beyond to keep us up to date and visually informed during the pandemic as we lived in NH
Recognized Excellence - Jose was great to deal with, and Michael was incredibly responsive throughout the process.
Quality, attention to details and fantastic products and customer service. Couldn't ask for a better custom build experience!
Communication - If there were 10 stars I would give them! Mike, Sara, Junior and the entire team communicated very well.
I'm happy with the foreman and the workers. They were very cooperative and patient with us if we noticed something and were quick to respond to take care of things. Especially Junior, the foreman, he was wonderful. I want them to know that that young man is good.
Recognized Excellence - Jose Hernandez and Mike Riddick did an excellent job working and communicating with us throughout the process.
Areas Of Satisfaction - Jose and Mike always followed up with any questions asked and always addressed any issues we had.
Additional Comments - I would recommend Massengill and build in the future with them.
The entire team is fabulous. They communicate clearly and very frequently. We love our home, it is beautiful and we couldn’t be more pleased. We are first time home owners and first time home builders, the Massengill team made the whole process a breeze.
Additional Comments - Thank you! We love our home and Meadow Bluffs!
Recognized Excellence - Nikki is a highly knowledgable and did an excellent job. Always a pleasure to work with. Mike Riddick is always professional and creative Ricky B is always pleasance, helpful and communicative
Additional Comments - We are very happy with our home and neighborhood. Thank you. We enjoyed working with everyone. It's the personal touch that makes the experience.
Quality Of Workmanship - No one can touch them at their price point, their attention to detail is above all others
Professional & Organized - Best in the business, great people that are an absolute pleasure to deal with
Recognized Excellence - Nicky Hicks at sales, Mike Riddick & Junior Barajas during the build, these people are pure class and eager to help. They are great people, and pure professionals
Areas Of Satisfaction - Their willingness to help, their kindness and eagerness to make things work and ensure their clientele satisfaction
Additional Comments - If I ever build another house y will do it with them. They made the process enjoyable, and it was a pleasure dealing with them. Top notch builder, great people.
The entire Massengill crew has been great to work with. We are first time home owners and everyone has been incredibly helpful and patient with all of our questions. They are quick to respond and help us figure out what we want. We are so thankful for everyone’s help. Our master closet is a dream come true!
Excellent experience from start to finish with the end result being a brand new, beautiful home! Awesome communication between us and the building supervisors! Response time to questions, concerns, punch lists, etc. was fantastic!
Clean - We visited the house at least once a week during the build process and the job site was incredibly clean the entire time! Other than one soda can and one drink cup, we found no other trash left behind at any time during the build process. Our real estate agent said it was the cleanest job site she had seen in her 18+ years as an agent!!
Safe - We never found anything at/around the job site that would be a safety hazard.
Communication - Excellent communication during the entire process. Follow-up to our emails, texts and phone calls was super fast with great detail and explanation!
Quality Of Materials - We are very impressed with the quality of products/materials. Even our inspector, who completed a pre-drywall and pre-close inspection, commented several times how well built our home is and the high grade of materials used.
Quality Of Workmanship - Overall, we are very happy with the workmanship. We did have to have some items redone to our satisfaction and all redo's were done very well!
Professional & Organized - Overall, the building supervisors and their team were very organized and detail oriented every step of the way.
Schedule - Massengill worked with us regarding some schedule requests we brought to the table...they were flexible and accommodating!
Value - We are VERY happy with the price we paid for our home, including the price we paid for all the options, selections and upgrades! We believe the price we paid was comparable to the value received. We did add several custom options to our home, however, Massengill includes several custom items in the base price of the home that other custom builders don't include...added bonus with this builder!!
Recognized Excellence - Mike Riddick and Junior Barajas. Both guys are knowledgeable, very easy to work with, responsive to our numerous phone calls, texts and emails (even on nights and weekends!) and never make us feel like we are a bother or an inconvenience. They always have a positive attitude and make us feel comfortable approaching them with any questions or concerns we have. My husband and I are extremely picky and our expectations are extremely high...Mike and Junior exceeded our expectations!! Even after we closed on our home, Mike and Junior continue to be available to us at any time!
Areas Of Satisfaction - In our experience with this builder, we found that they were willing to pretty much do anything to make us happy! Everything we asked for was taken care of with regards to requests, upgrades, custom items (i.e., we designed a custom stone fireplace), items we weren't happy with or wanted to change.
Additional Comments - What else can we say? Just a great experience with a great builder! Massengill Design Build builds your home as if it were their own with great care and attention to detail!
I recommended to a family member moving from Michigan to build here in Meadows Bluffs. There was absolutely no interest from the office to help him; no follow through, "couldn't find" any chain of email communication, never got back to him. They bought in another subdivision and they are happy here , so a good ending to the story. I understand in this market a potential buyer is just another number in a long line who are looking for a home, but it will not always be this way. People remember how they felt and how they were welcomed.
Recognized Excellence - Mike Riddick is very friendly and helpful. Nikki and Dennis made the experience less stressful and I think that they are good team. I would also like to say that with us being in the middle of the building area, all of the workers are nice and respectful. They probably don't get the everyday pat on the back or hear from the customer, but they all are very hard workers.
Areas Of Satisfaction - I know we didn't buy a million dollar home, but it feels like it sometimes. Everything is nice and feels like it was done with care and thoughtfulness.
Condition of Home - We had to do final walk through over facetime. They really went out of their way to make sure we were happy.
Quality Of Materials - From what we saw when construction was almost complete, materials looked like good quality. Can't wait to see it again when we actually move in another month.
Recognized Excellence - I would like to thank Kathy Pierce and Mike Riddick for all their help with the whole long distance closing due to Co-Vid 19
Additional Comments - It was a difficult situation because of the country shut down and since we won't be moving in for about another month, we won't know everything until we actually move in. However, the whole entire process, strange as it had to be under the circumstances, could not have gone better. Everyone was so kind and helpful and understanding and accommodating. We truly can't wait to move get there. Thanks for all your help.
Areas Of Satisfaction - Communication exceeded during the process.
We are very pleased with the quality of the home and would recommend Massengill.
Additional Comments - We truly appreciate everyone's help and professionalism during this process. We would definitely recommend a Massengill to anyone seeking to have a home built!
This was a first build for us and it was done while we were living out of state and during the Pandemic! We can honestly say the whole process went smoothly! Everyone tried to accommodate our requests! Any questions were quickly answered! We absolutely recommend a Massengill build! We love our new home and appreciate each an every person who made our beautiful home possible! THANK YOU ALL!
Recognized Excellence - Mike Riddick, always available, helpful, professional and friendly. Jose, always helpful and friendly! Ricky, very prompt getting back to us and resolved all issues. Also, Matt Moberly, he was the first contact we had for the Bluffs. Matt was so informative about the build and what to expect! Very friendly and professional!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Massengill Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys