Staff were friendly and professional and they offered the best warranty.

everything

Seems like great quality windows. Thomas educated us very well.

Could not avoid truck breakdown, but inconvenienced the customer with all prep work that had to be done.
Did not realize that I now have difficulty hanging my stained glass as before.
I only wish that on clean up, they would have vacuumed out the tracks of all the windows of the sawdust, I did not see this before they left.

1. Outside window trim was not sufficiently sealed. Two spots have cracks showing where there is not sufficient silicone between house siding and window trim.
2. The surround for the tub has a spot of no silicone where separation is seen between top of tub and bottom of surround.
3. One of the shelf edges has seem showing with no silicone between surround and shelf.
4. When draining water on second tub fill up, the main drain leaked dumping over a gallon of water into the basement before I figured out what was happening and stopped the drain. Drain still leaks when opening the drain fully if tub is half full or more.
5. Wood in basement under the tub was not treated with anti-mold solution as promised.

Job very professionally done.

The attention to detail. Quality materials and workmanship.

We had several contractors come in and Mad City beat their prices. I absolutely love my new shower. Paul was the contractor for Mad City and he was so good. Also has a great sense of humor!!!

On time and efficient install. Knowledgable installers

I liked the time spent on the install to make sure it was right. And when the shower was in the installer made sure I was satisfied.

Quick, Timely, explained what’s what was going on from beginning to end

Very friendly and worked very hard, keeping us informed all the time.

Professional and friendly installers.

The installer was pleasant to work with

So far, we are experiencing no issues with our new windows. We are extremely happy with the entire experience from beginning to end. They did a good job communicating at each step.

showed up on time

The material and technology of the product won us over!

Good communication and service

Very professional in every way

Professional all around from the first contact, the person who came to measure and the crew who installed my new window.

Clean, considered all my questions friendly and helpful prompt in put in a timely manner thank you I would recommend Mad City

I was told Mad City's warranty was better than other window manufacturers with less exceptions, however, after the windows were installed I was given the warranty and there were exceptions and limitations on the warranty that had been represented at the sale as being covered. At that point, what choice did I have but to sign the document. This warranty should be provided at the time of purchase!

I already have recommended to a friend and gave him the Sioux Falls office number.

Had my bathroom redone. Mike J. was primary installer. My new shower& tub look great. Everyone at Mad City has been wonderful from the woman who did the estimate to Mike J. The installer to new window frame installation done as a follow-up to the custom management over the phone , everything went well. I am enjoying my new bathroom. Very professional and answered all concerning questions about the renovation. I would recommend them to anyone looking into having a bathroom or windows installed.

They were on time did a good job and cleaned up when they were done.