Staff were friendly and professional and they offered the best warranty.

everything

Seems like great quality windows. Thomas educated us very well.

Could not avoid truck breakdown, but inconvenienced the customer with all prep work that had to be done.
Did not realize that I now have difficulty hanging my stained glass as before.
I only wish that on clean up, they would have vacuumed out the tracks of all the windows of the sawdust, I did not see this before they left.

1. Outside window trim was not sufficiently sealed. Two spots have cracks showing where there is not sufficient silicone between house siding and window trim.
2. The surround for the tub has a spot of no silicone where separation is seen between top of tub and bottom of surround.
3. One of the shelf edges has seem showing with no silicone between surround and shelf.
4. When draining water on second tub fill up, the main drain leaked dumping over a gallon of water into the basement before I figured out what was happening and stopped the drain. Drain still leaks when opening the drain fully if tub is half full or more.
5. Wood in basement under the tub was not treated with anti-mold solution as promised.

Job very professionally done.

The attention to detail. Quality materials and workmanship.

We had several contractors come in and Mad City beat their prices. I absolutely love my new shower. Paul was the contractor for Mad City and he was so good. Also has a great sense of humor!!!

On time and efficient install. Knowledgable installers

I liked the time spent on the install to make sure it was right. And when the shower was in the installer made sure I was satisfied.

Quick, Timely, explained what’s what was going on from beginning to end

Very friendly and worked very hard, keeping us informed all the time.

Professional and friendly installers.

The installer was pleasant to work with

So far, we are experiencing no issues with our new windows. We are extremely happy with the entire experience from beginning to end. They did a good job communicating at each step.

showed up on time

The material and technology of the product won us over!

Good communication and service

Very professional in every way

Professional all around from the first contact, the person who came to measure and the crew who installed my new window.

Clean, considered all my questions friendly and helpful prompt in put in a timely manner thank you I would recommend Mad City

I was told Mad City's warranty was better than other window manufacturers with less exceptions, however, after the windows were installed I was given the warranty and there were exceptions and limitations on the warranty that had been represented at the sale as being covered. At that point, what choice did I have but to sign the document. This warranty should be provided at the time of purchase!

I already have recommended to a friend and gave him the Sioux Falls office number.

Had my bathroom redone. Mike J. was primary installer. My new shower& tub look great. Everyone at Mad City has been wonderful from the woman who did the estimate to Mike J. The installer to new window frame installation done as a follow-up to the custom management over the phone , everything went well. I am enjoying my new bathroom. Very professional and answered all concerning questions about the renovation. I would recommend them to anyone looking into having a bathroom or windows installed.

They were on time did a good job and cleaned up when they were done.

The windows look great, they were professionally installed and clean up was okay.

Blake and his crew were professional great at what they do and cleaned up well after they were done.

Sales, measuring and construction crew were all easy to talk to and ask questions. The guarantee for lifetime is good. Done in a timely way. But it is expensive.

Blake,Adam,Jeremy, Derek and Carter did our installation. They started at 9:00 AM. We did not see them take a break until the job was done near 8:00 PM. 10 windows and backyard slider. They are beautiful and work perfectly. Cleaned everything up including taking all the old windows away. Once paid off we will contact them for more windows. We have about thirty windows in our house. Thank you Mad City. Awesome!

Mad City Windows & Bath - Sioux Falls was very efficient, worked well together, and got the job done.

From making the sale to doing all parts of the process and the installation was excellent. One thing I would change would be more personal phone calls instead of text messaging. When you text, you do not have the person you are textings response like you would on a phone call. On a phone call most times you get a response but with texting you don’t get a response until later or maybe not at all. I know I’m old fashioned but I prefer a phone call and the response buy the other party immediately.
Not a major difficulty process but my preference. The installation buy Paul was great. He was very considerate of my needs, like making sure my Cat didn’t get out when he needed to go out for whatever reason. He explained everything and I really enjoyed our time together.

Everyone was extremely kind and professional. They did and amazing job on our kitchen cabinets. Superior product. Cleaned up nice when they were done as well. I plan on using you guys for future projects and will recommend to family and friends.

I liked how quickly the whole process moved along and how nice my windows look

Very clean and professional

The Guys were super nice and very talkative and Likes to joke around

Paul the installer was awesome!

We are completely satisfied with the quality of the product and with the services we received from all personnel!!

The shower looks great. Haven’t used it yet.

The ease and timeliness of the whole process.

The service was quick but thorough and cleaned up their own mess 100%

The installers were friendly and respectful of my home. They did excellent work and tried to do each install one at a time so that my home didn't get too cold. And I'm wonderful surprise at the end - they removed all the stickers and washed the inside of my windows! I hate to cover the up with curtains, they are so beautiful.

Friendly knowledgeable knew what they were doing. Great people

The friendly staff from 1st contact to guy that measured, to instillation. Very pleased with appearance and workmanship of our new patio door.

Quality of work

Great company, easy to work with and the quality of product. I'll come back every time!

Very expensive considering most of the materials are glorified plastic.

Everything was great. Every one was knowledgeable and had excellent experience. Easy process with the estimate, and being able to be financed. Installation was fast and efficient. Very professional.

Friendliness efficiency and timely manner

Quick and well done

Eric (my installer) came at 830am and was able to complete my walk-in shower by 530pm. He is very knowledgeable and efficient. When the job was completed, he also helped with a couple of furniture issues. Above and beyond the call of duty.