Professional work

Good quality windows and installation.

They did a good job and they cleaned everything up after they were done

We are not convinced that the shower we had installed is actually worth around $20K.

The entire experience beginning to project completion exceeded our expectations.

Very professional and quality work done in a reasonably short period of time!

They did their job. I wish they'd cleaned the windowsill before they placed it in the wall but it's fine.

Quality of work very good on time and good clean up

Not a good experience and I will never use Mad City again. If ever asked by friends or family I'd let them know my experience and to consider other options for companies. The sales experience was dishonest, manipulative refused to take our situation or asks into account. The scheduler was horribly rude (Lindsey) and made it abundantly clear as soon as you answer the phone that customers are an inconvenience and and afterthought. Her tone of voice and attitude she exudes as soon as you pick up the phone is extremely off putting.

Terrific service from start to finish. Colton did a great job helping us choose the right windows for our needs. James and his ABS crew did a top notch job of installing them, explaining the warranty, and how to use the windows.

The entire experience went smoothly exceeding our expectations. Great staff courteous and professional, installation and quality of product is top notch, old shower/tub combination removed and hauled away and Joshua and Lance cleaned up everything.

Quality and service

Scott was very professional, polite, and kind along with his helper, David. They were exceptional about keeping things clean throughout the whole experience. I am extremely satisfied with the outcome! I would highly recommend Mad City for your Bath renovation.

Very neat, professional, efficient and friendly.

With the work that they did for us, I would recommend Mad City Baths to my family and friends! We like the idea of having the job done in just one day and it was professionally done.

Ethan was amazing and very informative

I did recommend Mad City to a friend and he DID hire Mad City !! For a shower and some windows.

They did a good job of walking me through what work needed doing and then doing the work itself

We now have a walk in shower at a price we could afford. They finished in one day and did a wonderful job. Very good quality!

Staff at all levels were curious and conscientious of our needs and concerns.

Initial work was not completed and damage was done to wall. Installers left area very messy. Took far too long to get ahold of a service manager. Dry wall repair person painted over wall decoration.

Excellent product quality and warranty.

I need the plummer back to fix my faucet and my filtered water is not working. I also need workers to come and fix some things

We are happy with the finished product. The project however could have been better coordinated. Our installation was moved up at the last minute causing us to rush to prepare. On day three of the completion/reveal, the installer tells us 2 doors are missing and someone would reach out in 10-14 days. A better approach may have been to have kept the original date so all products were available, better communication, not by the installer, but by management? Also, upon completion a call was made to Doug to verify our satisfaction with the job, all in front of the installer, I found that uncomfortable, what if I had feedback I don’t want the installer to hear? When I mentioned the missing material, it was glossed over instead of explanation and plan to complete. It should have been a happy day but left us in limbo.

Change order supplies were not properly prepared.