Horrible communication before project began. They did not take the steps necessary to make sure things were kosher beforehand. They kept asking me questions to things they should have had the answers to. I was told certain things (like they were going to put in a fan in the bathroom) that did not come to fruition. After not even two weeks the silicone sealant is loosening. There are a couple nicks in the tub that probably happened when the guys working in the bathroom dropped things a couple times. After close inspection of the tub, the shower head pipe, faucet, and knob are all crooked. Not horribly but it's noticeable when you are in there. On the outside visually it all appears perfect but with further inspection the details matter. I give it a 2/5

NEVER!!! POOR CUSTOMER SERVICE!!!

The installers Abe and Abraham were professional, friendly and explained the process from start to finish.

Very professional and well done job. Looks great!

The shower is beautiful in appearance and quality workmanship! The vanity problems are being addressed. The finished product is an ongoing story.

Professional, efficient, on-time, project completed in one day with total clean up when done.

Expensive but got the job done in one day

Excellent product

It's been two weeks one of my toilets still doesn't work I still don't have my permanent shower rod my cabinet is still off my wall my electrical outlet still doesn't have a cover my other toilet lid still doesn't fit

They stand behind the project.

Quality job done.

It took much longer than we were told it would. We were told 6-12 weeks…actually took 17weeks. They started the project at 9:30 in the morning and didn’t finish until 12:20AM the next day! We had jobs to go the next day! Then…the right side of our shower is missing the finishing edge and looks sloppy. Was told it would take another 5 weeks before that would be finished.

They were all professional

My shower rod seems to be to low. All the shower curtains hang on the floor about an inch

The sales consultant, Eric Young, proved to be unreliable and dishonest. The job cost more than I bargained for because of his ineptitude and dishonesty.

Job was done on time, quality of the work was excellent. Price was fair

They did good work.

Everything was fairly seamless until installation

They back part of my tub whe the two walls meat is kinda at an angle so water just sits in the corner of the tub and I called and left a message and didn't hear back

The sales/ consultation led us to believe that we would receive exemplary service, going with a family-owned and multi generational company. It was the follow through that did not live up to our expectations.

Long Home took the electric sign down from my house and refused to put it back up. I had to pay an electrician to come out, and I was not too happy about that.

There was constant communication with us. We always knew the status of the work being done. Everyone was courteous and helpful.

To expensive

Your installer was very professional Talk about the job he was doing. I would very very recommend him

Positive reviews. My experience was equally positive.

Work was solid and the team did a good job of cleaning all residual roof debris - but they left several lunch wrappers and unopened cigars under a couple of trees.

Everyone one was very professional and helpful throughout the process.

Shower doors were left with fingerprints and left shower door rolled back two inches.

Excellent and professional quality of work, 50 year warranty, with a long history of roof repairs and expertise.

They did a great job. I have no complaints.

I had to call four times with an initial issue before someone got back to me and took care of it. Damaged door frame and wall and touch up paint to no notice. Expected more after I was told about quality of work when Shandel came out.

My shower is beautiful & all was done perfectly, as scheduled.

There was problem with the installation of my new bathroom and I could not get anyone to respond to my request that the installers come and replace the broken rim which they installed broken

I loved the final outcome of my walk-in shower. The installer was very professional and did a great job. Also happy it was completed in less than 2 days.

They are less expensive than west shore home and just as good

From meeting with Phil Long to the roof installation, the process was efficiently handled.

We had ordered one colored base for the shower, and a different color arrived and was installed.

I would gladly refer anyone needing work done to Long Home. They are very professional and would do a great job.

I had already done quite a bit of research before choosing Long Home for a tub to shower conversion. Also have good experience with Long Fence replacing a deck and installing a pergola off kitchen.

They were prompt and efficient. The job was well done!

Great service and quality product

The project manager does not keep customer updated.

They did good work. The guy that put it in was friendly. We were pleased with the outcome.

They did a great job.

I thought they were professional. They cleaned up well after the completed project.

Long Home was very knowledgeable and very clean.

The guys that did the work did a great job

The materials are of good quality.

high quality materials, great workmanship and the cleanup was complete

The job was done to an Ok standard. The shower came out good. But the plumber and the shower worker were not to clean. My wife and I had to clean up when they came for the ruff construction and on the final construction. The plumber just cut everything out and let it drop all over the basement rug, and the rug was soaked with water and scum from the drain. And on the final construction when the shower was done. The bathroom looked like a bomb went off. There was caulking all over, in the both sinks and on the vanity, on the closet door, on the toilet paper and toilet paper holder and on the hallway wall. It took my wife and I two hours to clean everything that night. It’s a good thing the rest of the bathroom wasn’t finished. And for the next two days after that I was cleaning grout residue off the shower walls and getting grout off the shower fixtures. The grout was left from mosaic tile job.