The sales rep and the installers were 100 percent professional at every step of the job. We highly recommend Long Home !!

The service was great! There is nothing like talking g to a person who can answer questions. Resolve issues, clarify communication, etc. had my roof done in one day. Everything you want from a roofing job.

Curtain rod hung to high. Had to go from standard 72” to a 78”. Which is now to long.

The instillation was done well and neat. They cleaned up very well. Excellent team work.

They were on time, took the time to do and good installation, and left the place in clean shape.

Efficient installation and demolition crew, working hard and did an excellent clean up afterwards

The people doing the work did a good job
Management let me down on their end by not getting the sign picked up and wanted to charge to replace the panel which only needs a board to cover the hole so animals and birds don’t get in cannt justify 6000 to just cover a hole when a small board would do it I’m 83 years old on and rely on social security
Henry Baniewicz

The cost is ridiculous for a small plain shower.

The good thing is they would get a five-star rating on the shower and the actual things they put in the bathroom. The shower works beautifully; the room was nicely done. the sink was the best. They also covered the floors with a drop cloth and were very good at putting back the toothbrush and cup holder they had to take off. I had a quarrel with them, with the team leader; he said if I had questions, I could ask him. I had questions on the care instructions I received; they said to use certain sprays that are not toxic. I have a tile cleaner that I think will work. I asked the guy if the ingredient in the tile cleaner was okay and never heard back from him. To register for a warranty, I was supposed to clean the doors—Long did not tell me I had to wipe the doors. I asked the guy this and he never got back to me. Some of the workers were a little too sloppy; they needed a plug in my bedroom adjacent to my bathroom; they did not ask me and did not tell me and they unplugged a medical device that needed to be charged. At night I noticed this device was unplugged and the battery was dead. This was a serious matter to me. On a hot day, when bringing in the supplies, they left my front door open; a number of times, I closed the door behind them. They kept leaving the door open; I complained to the foreman, and he said he would talk to them and I don't know if he talked to them. When they left, they did not take the yard sign with them. I ended up having to dispose of it. They should have been careful enough to take the yard sign. The bathroom does work beautifully.

All workers were very professional and cleaned up after themselves

I’m not satisfied for the work has been done

The precision and finishing

Long Home did a great job with our master bath, everything was completed in a timely manner and everything was kept clean and tidy. The techs asked questions regarding the placement of items and didn’t just assume which was nice.

I asked for pics of what my new shower would look like on 2 occasions and was ignored by your customer service department both times

Personal concern, accessible and friendly installers..

The installation was perfect but before that unacceptable. The salesman Drew was very disappointing. Tells you one thing then when it comes time to sign the paperwork what he said wasn’t true. Tried calling multiple times to Drew but no call back. Called into long home wanting to talk to customer service but all you get is a bot. No one ever called back on that either. Finally Drew called back but all we wanted was to check the price of shower doors. He quoted a price of 3000. Way too much. The men that did the install was very professional but the company as a whole should treat there customers better and have a way to actually talk to a human being .

Everything the guys were great they had it done in one day

Wish I knew Long was not a one stop shop
Need to buy a door else where and the 2300 price added for the shower door

I like the customer attention, the workmanship was quality, and when a mistake was made in fixtures it was rectified immediately.

Excellent salesman, very knowledgeable. Workmen did neat, careful work.

The sales person that came out was very kind and polite. They knew the product inside out. They were not pushy and they listened to what I had to say. I would highly recommend Long Home for your bathroom remodel.

Very good service but communication during the sale and while waiting for installation could have been better.

Professional, high grade product, everyone

Poor communications, missed deadlines, misleading product sales, very rude management (Frank and Evan). These two managers do not listen, respond abruptly and rudely to customers issues, and should take a lesson in managing customers from installation manager Christina.

Everything, from start to completion.