Our friends Michelle and Bob Mackie from Winchendon MA had Long roofing do their roof and they recommended you. I mentioned this on 2 occasions but they never received their referral payment.
The paperwork said it would be 4 to 6 weeks but it took them 2 months before they even started the work.
They were very professional. They cleaned up behind themselves and they arrived early. We were quite pleased.
The 1st crew sent out was a total nightmare. They did a terrible job on our flat roofing. So now you're wondering why I would give long a 5 star? Long has done every window in our home and they did our main sloped roof. All problem free with excellent workmanship and professionalism! But also because Long stood behind the work, sent a different crew out, and corrected all the issues. Our roof looks amazing, we are very pleased with results. IMPORTANT when considering any work- Long corrected mistakes without any argument. There are not many companies that are this honest and stand behind their work!!
They are not budget friendly, but great for people who need to finance. They provide a high quality product.
The process was smooth and quick.
The work and communication was excellent. My salesperson was a total gentleman, and I was very pleased with him.
They do good work.
I had an issue with communication and coordination. The first thing we did was read the January 2020 issue of consumer reports where it talked the steps to get a new roof. So when our salesperson Frederick Zelner came out, he answered every question blindly. He didn't know us, and we didn't know him. 2-3 weeks later I was contacted by Dana to schedule to work, the day before the work was to start, she said Sept 24, they were going to have the products delivered, but they weren't. So on the 25, the subcontractor showed up, and they asked me where the materials were. Well they weren't delivered, so I reached out to the project manager whose voicemail was full. Then I tried reaching out to Dana and left a voicemail, she never got back to me. Then we got in touch with another project manager, and he let us know the materials were supposed to be delivered by 9am on the 25. After they installed the roof, they had a flyer called "What' Happens Next" and it had 4-5 steps on there. Item #1 the materials will be dropped off the day before installation and that didn't happen. Item #3, on installation day the assigned project coordinator will introduce themselves to you as point of contact and to lead you through the project at complete satisfaction, this didn't occur before the job started. I had this conversation with Jennifer Morsel (the senior operations' manager) and told her that one of the biggest things for us is the lack of coordination and communication between the subcontractor, long roofing, and the project manager. The only real communication we got was with Cedric Zelner the salesperson. One of the things in the contract, on completion of the job, payment is expected for the balance due. So I tried giving money to the subcontractor, and he said he doesn't take money. So I said okay, who does. Well the project manager does. So I called the project manager and his mailbox was full. So someone got in touch with him, and he had to schedule an appointment because he couldn't make it that day. I was told they would be there between 7-9, and they didn't show up. Jennifer found out that they were supposed to be there sometime later in the day on the 28th. And apparently when they do the gutter guards, those folks work 7-5 and anywhere in that timeframe is when they show up. When they completed the job, they were talking to their partners saying they needed cash and one guy told me I had a balance due and I told him I didn't. He said I did and I told him that Marco Giles, the project manager came by that day to pick up the check. So I think the coordination of communication needs to be better between all workers. It almost seemed like the right hand didn't know what the left hand was doing. But the job got done and it's all good for now.
They do outstanding work.
The guys did a very efficient job.
Professional Appearance - I did not see any identification for Long Roofing.
We are very pleased with the quality and appearance of new roof.
As far as the quality of work goes, it was good work. It wasn't as good as I have seen them do before. When I called about this job, I informed them that I was calling them for my sister. I wanted a roof put on her house. The first person I talked to said that I could get a referral fee because I was referring my sister. We had a couple of companies come, but no company offered anything like that. We went with Long Roofing because I like their work and the referral fee. The salesperson came out to do the estimate and presentation. He mentioned the same referral fee to me. I called back later about the referral fee, and they said it couldn't be done until the job was complete. Once the job was complete, I called them about the referral fee. They told me I was no longer eligible for the fee because I was not already a customer. They gave me a number to call and discuss it. The person said they would call me back and never did. Now every time I call, I get their voicemail. It is the principle of the thing. That soured me.
One of the best companies out there.
They were very respectful, cleaned up, and came back the next day to make sure they had everything. I really appreciated that.
They were very professional, and they showed up promptly and ready to get to work. They were an excellent service. We would be happy to use them again.
Their prices are high. The sales person Cedric Zellner was good. Once agreement was made things went for a turn. Their customer rep was rude she acted as if she didn't have time.
I am very pleased with the quality of the work and the finished product.
Extremely overpriced and no communication.
They didn't come after they finished. They never checked on the finished project or ask our experience. They just did the project and wanted money. They never said anything about the inside of our attic. There is no inspection. We are not happy.
They were quick and professional. They did a good job.
They didn't explain the financial part of the project very well.
They were excellent in every way. I was very impressed.
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When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Long Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys