They do a great job,and make sure everything are moved and clean.
Storm door came damaged. Took 4 weeks to replace. Replaced with another storm door that didn't match the same specs, still waiting for the 2nd replacement.
They were timely, friendly, efficient, helpful, and responsive.
The crew for the windows and the roof were outstanding. Aaron was able to address all issues on the spot, and I couldn't ask for a better person.
This company overcharges and underdelivers. It's been over a year and half and I still don't have a completed roof. My two neighbors asked if I would use this company and I empathically said no.
When they did the work, something was done incorrectly and it rained that night. I called the project manager that evening and he had someone come out the next morning and fix the issues. This really stood out to me. However, they have not sent me the warranty.
We are very pleased with the purchase process and installation.
We have used Long Roofing in several home improvements such as our deck, fence, and roof.
Great experience, from start to finish.
They did excellent work.
I would definitely recommend them to a friend or family member.
The work was great the bathroom looks fan tastic, we are very pleased. The team worked great we hardly new they where in the house.Thank you.
I notified Long that I wanted a report from the inspection. The salesman told me that there would be an inspector. I never saw the inspector. Long is giving me a difficult time getting the inspection report. I have wrote letters to them and I haven't gotten a response.
I am really happy with what they did. The price was a little steep but since I worked for them years ago and with everything going on with the pandemic, they worked with me on the price. I was really satisfied with that.
They damaged our property and did not follow up. They said they were going to fix the damage and we have not heard anything back. Someone was sent out to inspect the property but we have not heard anything in months. They were able to give me a quote for my roof in one day but are not able to come out and fix the damage caused.
The overall process was fast and streamlined. Although follow up a few days later with some issues took longer than expected but in the end got resolved.
They did a beautiful job. However, they had to come back two more times to satisfied it.
I have no comment.
The salesmanship and the installation was great!
They were not very responsive.
They did a very good job and they did it very quickly. I have received many compliments.
They did a fantastic job.
I am a 3-time Long customer. Obviously, I would love to answer this question differently. And would have answered it differently in the past. But now you've done me severely wrong so, no, I will not be recommending you and will instead be recommending against you. You've had so many chances to make this right, and didn't. Shame on you.
Awesome job and cleaned up afterwards; also was meticulous protecting floor and furnishings. My only recommendation...would have loved a stronger shower head; it would be nice if customers had a choice in shower heads. I've decided to use my old shower head (a Moen) but I will have to get a plumber to change it. The man who did the installation was very professional and courteous and worked very hard.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Long Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys