I’m not satisfied for the work has been done

The precision and finishing

Long Home did a great job with our master bath, everything was completed in a timely manner and everything was kept clean and tidy. The techs asked questions regarding the placement of items and didn’t just assume which was nice.

I asked for pics of what my new shower would look like on 2 occasions and was ignored by your customer service department both times

Personal concern, accessible and friendly installers..

The installation was perfect but before that unacceptable. The salesman Drew was very disappointing. Tells you one thing then when it comes time to sign the paperwork what he said wasn’t true. Tried calling multiple times to Drew but no call back. Called into long home wanting to talk to customer service but all you get is a bot. No one ever called back on that either. Finally Drew called back but all we wanted was to check the price of shower doors. He quoted a price of 3000. Way too much. The men that did the install was very professional but the company as a whole should treat there customers better and have a way to actually talk to a human being .

Everything the guys were great they had it done in one day

Wish I knew Long was not a one stop shop
Need to buy a door else where and the 2300 price added for the shower door

I like the customer attention, the workmanship was quality, and when a mistake was made in fixtures it was rectified immediately.

Excellent salesman, very knowledgeable. Workmen did neat, careful work.

The sales person that came out was very kind and polite. They knew the product inside out. They were not pushy and they listened to what I had to say. I would highly recommend Long Home for your bathroom remodel.

Very good service but communication during the sale and while waiting for installation could have been better.

Professional, high grade product, everyone

Poor communications, missed deadlines, misleading product sales, very rude management (Frank and Evan). These two managers do not listen, respond abruptly and rudely to customers issues, and should take a lesson in managing customers from installation manager Christina.

Everything, from start to completion.

The entire process was very easy. All of the people that I dealt with were very nice and professional.

They were great, and they came right out when I had a problem. The guys were really nice.

You are way overpriced, 22 Thousand for a shower install and I didn’t even get real tile! 22 THOUSAND

Started on time and finished quality installation in one day.

I feel the project manager should have been here more and not just on the phone.

I had an amazing experience. Everyone did everything they were supposed to do. They were on time and it came beautifully.

Mislead and had to argue for a resolution. Sales manager Richard was not listening only saying what he felt.

Very efficent and knowledgeable workers, they knew the plumbing in the house and connected everything perfectedly. They left the area very clean. They answered all my questions as best they could.

Yes the installers were great guys

The experience we had during our bathroom fix was excellent. The Long Home representatives came into our house with the utmost respect. They placed cloth down everywhere they would be walking. Ensured we were updated the entire time. Cleaned up all mess and vaccummed at the end. The work looks absolutely amazing. I would recommend this company againt.