They were very efficient & hardworking.

All employees were courteous and respectful.

Crew and office staff very easy to work with.

Wonderful, went very well

Very professional staff and very competent and personable.

Great sales people. Competitive price. Great installment crew.

From start to finish great job looks good

I highly recommend Long Home for anyone considering a bathroom shower remodel. The sales representatives, customer service representatives, plumbers and installers were professional, knowledgeable and friendly. The gentleman working in my home were very respectful of my home as they put down tarps and cleaned everything before leaving for the day. Everyone did a fantastic job in working together with me to get my bathroom done on time and on budget. My shower looks amazing and I couldn’t be happier. Great work everyone.

As advertised!! Our bath project was installed with no hiccoughs. The communication with project manager and inspection department was excellent. And the teams doing the teardown and installation were professional and delivered an outstanding result. We are very pleased with the teams and our new bath!

Everyone was very professional, quick and easy install and it looks incredible!

Everyone I had to deal with were very professional and very willing to explain what they were doing and answer any questions I had. They cleaned up after themselves and removed all the trash.

We are very happy with our purchase and installation by Long Home.

Fast friendly and professional. Great job!!

Communication

They left the job undone . The sides of the shower are coming loose from the wall. No shower doors. It is called a show because all the pieces are there
This means a door to finish it off. Every shower I have ever seen has a door
Poor sales technique. If you are going sell a shower the door should come with it.

The project was completed in the timeframe we needed. It’s professionally installed and the bathroom looks great! Everyone we dealt with was friendly and helpful.

Long is not the cheapest option in the short-term but they are in the long-term. The process is seamless and the expertise is unparalleled.

The work crew was very efficient and did an awesome job cleaning up when they were done.

I am happy with the results and I was very pelased that it was done quickly and in one day. I think they do a great job and I would highly recomend this company to anybody.

See comments below

They were effective, professional, and they followed up. My homeowner took forever to approve it, and that was not their fault.

I am very happy with final product, however, since Long is a large company I dealt with too many people ( although all were professional and nice). There was no flexibility in the contract (i.e. I wanted to use a better shower head and could not). Overall. I knew the price was high as compared to local companies, but I was looking to "buy American". I’m unsure I would do the same for my next bath reno.

The quick response time.

Horrible customer service . Did not follow through with what Ben told me. Made me pay out of pocket for a different plumber. Never recommend you guys to anyone!!

Once I 'signed off' on my project (two tub to walk-in shower remodels) I discovered a minor issue. I made repeated calls to the number I was given for my 'project supervisor' and never got a call back. After project customer service is very important to me, and this showed me that if something comes up after I sign off on the 'completed' project, there would most likely be NO after project response from this company. I won't be using them again in the future, nor will I recommend them to any family/friends.