Workers were polite and on task finished in one day shower is amazing and my wife loves it. Helps her mobility issues easy in and out no tub to climb over and i enjoy it to.

We won't likely use Long Home for any more projects, and we will not recommend the company. That's mainly because of 1) longer-than-promised timeframe; 2) cost; 3) lack of fair response to reasonable concerns.

The salesmen were aggressive. I knew I was overpaying but they promised to redo my showers and toilets within 4 to 6 weeks. It even stated this on my contract. I am disabled. I suffered in pain for months while I waited for the very expensive work. You lost my trust.

Took way too long to fix a couple simple issues. Installed the wrong color walls and just blew it off.

Everything about the process .on time, beautiful! Milton and Jose were very nice . Clean up, there was none. I will give their whole over all project 100% . Never would I use or recommend ANYONE else. The product is outstanding. WOW

Quality work!

A senior person did come out to review work. I reported some minor issues and I want someone to get back to me

The quality of the work done was excellent as far as I can tell. At the end, everything was cleaned up and I really appreciated that. Also the team added plywood on the entire roof because it was missing, which improved the roof quality. Finally the team fixed some other issues on the roof that were not expected. Because of all this the work deserves 5 stars even if the price was pretty high - but worth it!

Definitely would recommend to others

they take customer service to new heights. absolutely amazing

I have an issue with my roof vent and haven’t been able to get it resolved

They left the construction sites dirty.the front bath where they removed a small closet was re-sheetrocked and it was so poorly done I'm going to have to hire someone to come in and fix it.

The installation was fine, but they had to come back to do some adjustments.

The install kept getting interrupted with phone calls from the project Mgr Jason, to the worker. I discussed this with Jason and told him to stop calling, so the workers could finish uninterrupted. They were discussing other projects not mine. Very unprofessional. That was an 11 hour day that could have finished earlier without the multiple phone interruptions.
Lastly my name is spelled wrong. It should be: Beverly. I was told they would correct it, they never did.

Wrong product ordered

Great quality but the price is too high.

Everything went smoothly, quickly and professionally from my experience with the sales representative, to the installation team.

The three guys who came and worked on my shower tub were very good and professional.

From the beginning to the end, the representatives of Long Home were professional, explained the process, and delivered top quality.

the installers put scratches on the adjacent
walls. They left the floors a mess and dusty
film on everything in the bathroom. A few days later my husband called about the shower rod, he was given a very short answer.
However,
the work on the shower was done very
well and in one day as promised.

Lack of communication/lack of cooperation needed for insurance claim after assurance by sales rep that it could be done/issues on the day of installation regarding missing materials - this was corrected by installation manager but not until there was a push from me

Construction start a lot closer to deposit made.

Great non pressure sale pitch. Worked around the clock and completed the job in the time they had quoted us.

Work was done in timely manner and well done

I am very happy with my shower, installation.