Project was not completed timely or appropriately. Lien was put on my house due to their error of not completing the job. I did not pay them until the project was complete. Project was completed 8 months after it was started.
The installation crew went above and beyond the scope of the project. They did a great job.
Andrew and Brian nailed it. They heard my concerns, educated me on their process, recommended a perfect product, and executed the project to perfection. This is a quality organization and I can't wait until the next project later this spring.
Wonderful experience. Everyone was friendly from start to finish. Highly recommend.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of LEI Home Enhancements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys