Additional Comments

Additional Comments - Landis Architects are excellent. They are very much about their customer service and have done a great job.

The quality of the work is excellent. The price of the work is very high.

Landis was thoughtful and collaborative throughout our project!

I cannot strongly agree with this until after we complete construction. Based on the design phase, I believe Landis has very strong attributes in terms of organizational capabilities and David Richardson has been excellent. However, the communication issues with Brett Schoolnick, the timeline to incorporate changes/comments into plans, and the budget misses throughout the process would make me hesitant to rate this category as a 4 at this point.

We've done two big projects with Landis and have been highly satisfied both times. On time, professional, within budget, engaged ownership.

Excellent and timely work by skilled professionals.

Tahani could not be nicer, really, both in terms of her design and customer care. Ethan looking after our project comforted us, as he is an owner. We did not face any situation that we would need to reach out Ethan to solve any issues. Tahani, Dale, a project manager, and Martin, a lead carpenter, were so very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - They are first and foremost very professional. They try to keep the schedule and budget. They think for us, instead of just getting a job done quick. Stated differently, we trust them, which probably the most important element of picking a general contractor.

We had a great experience with Landis.

Schedule

Schedule - Dale was very clear about the scheduling of the project. The team finished the project within the agreed upon timeframe, which was really nice - I had been mentally building in delays into the schedule and was pleasantly surprised. When the timeline needed to be adjusted because of an incorrect cabinet, Dale was direct and upfront about the issue and made sure that we had the highest quality work done.

Excellent experience from start to finish. I feel our renovation could not have gone smoother. My interactions with Tahani Share (architect) and Luis Orellana (head carpenter) were especially outstanding in terms of being responsive to changes, respecting and understanding what we our goals were for individual parts of the renovation and to adapting to whatever issues arose.

Additional Comments

Additional Comments - I had a really great experience.

Very professional and collaborative throughout the entire project. Excellent communication.

Landis completed a complicated project on time and on budget with great communication and updates throughout. They're trustworthy and reliable in a way that's not always easy to find.

We are very happy with the work and the outcome. It’s hard to believe we did an addition as everything blends in so well.

Overall, we have been very happy with the work completed by Landis Architects/Builders. We brought them a very large project and have been very impressed with how timely the work was completed! When they gave us a timeline for when we might expect the work to be finished, they really meant it! Not to mention, everything turned out absolutely beautifully! Plus, the process, although quite cumbersome and very time intensive, was actually relatively fun and made enjoyable and easy to manage by the staff assigned to assist throughout the process. We will certainly be using Landis again and already have begun future project plans to do so :)

We did a major design/build project with Landis on a historic home where we gutted and updated the existing interior and then added a large addition. They were simply amazing to work with. Super organized, trustworthy, on-time, high quality and the finished product is perfection. Many of our neighbors complimented us on such acourteous and efficient team during the renovation process -- when do you hear of that?? There were often up to 20 tradespeople working at the same time to get a long job done in exactly the time they said it would. Highly recommend Landis for large and complex projects.

Very well prepared for designing, getting the permits and executing construction on Capitol Hill.

Definitely would, and have recommended, but most neighbors and friends we have talked to are looking at a lower price point. We have pointed out that our bath project also included new hot water system, underpinning, and electrical heavy up -- people still think it is on high end of range. We are very pleased though!

Areas Of Satisfaction

Areas Of Satisfaction - Ability to get a quick start, quality of work, communication from start, expertise of Ethan Landis in quickly assessing best options for desired goals.

Additional Comments

Additional Comments - Thanks to Ethan, Henry, Israel and Jon for their work - both the bath and fireplace have significantly improved our home. We would definitely contact Landis if we have any future interior construction needs!

Areas Of Satisfaction

Areas Of Satisfaction - Dale is a star and should be highly rewarded. I also appreciated everyone's responsiveness to my questions, incl. Dale, David and Tahani.

Areas Of Satisfaction

Areas Of Satisfaction - High quality of work and professionalism. The team did great work and Jose managed the day to day operations extremely well. Andrew was responsive and courteous.

Landis Architects/Builders is a first rate, first quality, customer oriented business. During the design process they listen and they (Chris and Jon) pretty much got everything right in their first design presentation. And unlike some designers I have dealt with, they didn't just listen politely to our comments but actively researched our ideas and discovered design elements that met our wants. I was really impressed with how they worked with Ethan to bring everything within our budget such as our desired bathroom sink and other bathroom fixtures. It was a pleasure to see our foreman Steve every morning. He took time to let me know what was to be accomplished during the day and was extremely able in leading his crew. His craftsmanship and problem solving is top notch. I wish I could remember the plumber's name, as well as the electrician, but they were all highly personable and competent. I've had maids that did not clean up as well as they did every evening.Without reservation I have to give Landis the highest recommendation. It was a job well done.

I had an outstanding experience with Landis. The quality of the build was top notch. They were responsive during the design process and were able to translate our ideas and wants into a cohesive and beautiful renovation. More importantly, throughout the process, Landis maintained excellent communication, adhered to deadlines, and treated our home with respect. I would give Landis 10 stars if I could, and I would not hesitate to use them again.

Areas Of Satisfaction

Areas Of Satisfaction - Communication: the process is overwhelming. We had a lot of questions, a lot of changes, and it required a lot of interaction to create our design plan. The entire team at Landis was responsive and helpful throughout the entire process, which lasted almost a year. It is quite obvious that the entire team at Landis has made a commitment to customer service and they will truly do everything within their power to ensure their clients are happy with the finished product.

Areas Of Satisfaction

Areas Of Satisfaction - We loved working with Allen. He was incredibly patient and we trusted him fully. The quality of work seems excellent (Martin's attention to detail is terrific). We also appreciate efforts to help us cut down costs.

I had an excellent experience with Landis Architects on my recent kitchen remodel and bathroom remodel. Both projects were well-designed and turned out beautifully. Landis assisted with the interior design and materials selection and took a lot of pressure off of me to make a million decisions. They were open and receptive at all points during the design and build phases.

Areas Of Satisfaction

Areas Of Satisfaction - Chris Landis is a thoughtful and patient architect. He went through 7 draft designs with us for our kitchen renovation before we found a design that worked and had that 'Aha' moment.

I can’t say enough about the superb services provided by Landis on the extensive kitchen/powder room/bathroom renovation they did for me (across 2 stories and involving the removal of an interior staircase). Literally every person on the job team - from design, to project manager to on-site construction team - was experienced, diligent and incredibly reliable. We didn’t encounter any major problems during construction, but there were lots of little adjustments that needed to be made to address unexpected situations encountered (106 year-old row house). When these arose, Landis gave me all possible options, pros and cons of each, and full cost implications, so making a decision was essentially stress-free for me. Everyone I worked with at Landis was great – not only professional, extremely knowledgeable about their specific area of expertise (design, project management, actual construction), but just really nice people as well. They genuinely seem to care about every job - large or small - and do whatever they can to achieve their clients' objectives. Landis isn't the cheapest option on the market, but neither are they the most expensive (by a long shot). I took 6 months to select a contractor and chose Landis because I was convinced they could provide both the best value for money as well as a stress-free, ‘no surprises’ experience. As my project draws to a close, I can confirm that this is exactly what I got. I would recommend them enthusiastically and without reservation.

Salesperson Accessibility

Salesperson Accessibility - I can't say enough about how great Matt (and Tahani!) have been throughout the design - and into construction - process. They have never failed to be able to answer my many questions, have given sound advice and guidance at every decision point, and been 100% mindful of my cost constraints.

Expertise

Expertise - Literally every person on the job team - from the project manager to the person helping with procurement to the actual builders on site were experienced, diligent and incredibly thorough.

Communication

Communication - The Buildertrend system is great - I travel a lot internationally but was still able to see progress on a daily basis, even when I was out of the country. The staff member on site was very diligent about uploading picture daily.

Problem Resolution

Problem Resolution - There weren't any major problems but lots of little adjustments that needed to be made to address unexpected situations encountered. Landis gave me all possible options, pros and cons of each, and full cost implications, so making a call was essentially stress-free for me.

Clean & Safe

Clean & Safe - Everything was swept and tidied DAILY. A number of friends came by during demolition, re-framing and rebuilding to check on the progress and all expressed amazement at how clean and relatively dust free both the construction site and rest of the house were.d

Value

Value - Landis certainly isn't the cheapest option on the market, but neither are they the most expensive (by a long shot). I took 6 months to select a contractor and chose Landis as the one that offered best value for money. As my project draws to a close, I am more convinced than ever that I got great value for money.

Areas Of Satisfaction

Areas Of Satisfaction - The Landis team worked well together in working with a complex customer and meeting expectations in a timely and professional manner.