Brooke is a strong finisher!
KSI did an excellent job of listening to our request and providing a design that suited our space better than we had envisioned. Kelley created an excellent design and offered options to try and minimize cost without sacrificing quality.
Overall we like our new kitchen. The designer did a good job of developing our suggested layout, bringing new ideas to the table, and helping coordinate selections. She was also very responsive and helpful with issues during the construction (unlike the KSI construction managers, who seemed to want to pat us on the back and tell us what a great job they were going to do, but didn't do anything as far as I could tell). The Merillat cabinets are overall pretty nice, although I'm shocked at how crude the undersides of the upper cabinets are (visible coming up the stairs from the lower level, or sitting at the dining table). I haven't found any cabinets at Ikea, Lowes, or Menards, that are as raw and unfinished underneath, and I'd go to one of those or elsewhere in the future. The installers did a pretty good job, although it was always hard to get updates on when they'd be working or what they'd be doing, and it all took much longer than we were originally told. Finally, KSI insists on being paid about 95% of the cost before hardly any work has happened (50% down, plus 45% when the cabinets are delivered), so you're really trusting them to finish the job with very little to hold them to it.
Matt did a great job listening to our wants and needs. He designed a great kitchen and we can't wait to get cabinets.
Haven't seen the end result yet. Only the design is complete. Seems like a good plan, but getting there took a lot longer than I thought (slow communications).
I recommend KSI Kitchen and Bath. This is the second time I have remodeled my kitchen, and on both occasions I consulted with other companies. I chose KSI 18 years ago, as well as, today! The staff demonstrates superior customer service, knowledge of the products, and was ever mindful of my budget and space. Jim M took great care of my project and worked with me to maximize the function of my space, offered great suggestions and professional insight. My sister's are ready to remodel a bathroom and kitchen and will be sure to work with the KSI staff.
Jill Was very thoughtful and had very great knowledge in all phases of our kitchen project.Its been great to work with her and would recommend her...Thanks Jill Mark &Kim
Brooke D. and KSI were great to deal with! I will work with them in the future.
Between Jim and Al I could not have asked for a better designing and installation experience. The process from start to finish was very professional, helpful and understanding of our needs/wants. I can say my wife and I visited three other kitchen design companies ,Jim and Al are second to none of them.I will and have recommended Jim to other friends of ours for kitchen and bath remodeling...they will not be disappointed
It has been a pleasure working with KSI and Lloyd from the moment we walked through the door for the 1st time. Everything was explained well, delivery guys were very nice, as were the counter top people. The installation has been very professional.
From beginning to end the process was exciting, interesting and comfortable (I was never anxious about any part of the process). Mark and the crew were professional and efficient, cleaning up the work space each day. Brooke D. was great to work with. She understood the style I was going for and made great recommendations and suggestions. I will be going back to KSI in the future.
Susan designed a kitchen space that is fabulous....she listened to our needs and wants. Our project starts soon and we are excited to experience the process and see the end results.
We love our new cabinets!
Trustworthy, respect, attention to detail and professionalism throughout the entire process, describes my experience with KSI.
Vanessa from the KSI Birmingham, MI store created the most amazing design for our corporate cafeteria. Her knowledge and expertise of everything was second to none.
Jill at KSI Ann Arbor went above and beyond for us during our kitchen remodel. She had to deal with many quality issues with the Merillat Classic cabinet line and deliveries along with issues with Granite City who fabricated our granite counters, but she was always pleasant and willing to help us. It is a shame that you spend so much money on cabinets and have so many quality issues. Merillat needs to do some major quality control.
My KSI experience was exceptional! Everyone treated me like a treasured guest. Lloyd Endsley, my designer, took great care to help me find the perfect cabinets and design for my old home kitchen reno. He was always professional and friendly, even though I had a lot of questions. The cabinets arrived on time, the delivery men were great, and my new cabinets are beautiful and of fine quality. I'm very pleased.
Our bathrooms are scheduled to be redone in February 2020 so I can't say anything about the installation and finished product until then. We were very pleased with the preliminary process. Jude McKay
All went well Every detail was very understanding,even the start date was updated.
Stephen was a great help along with the entire team. He helped me with a couple changes that really enhanced the coffee bar and bd microwave cabinet , thanks to all .We will be back even though we will have along have a long drive !
Sandra is amazingShe went above and beyond to assist usI have and will continue to recommend Sandra and KSICan’t wait to see our new kitchen
Brianna was great - she really listened to what I was trying to accomplish in my kitchen remodel and helped to me fully visualize the end result!
The delivery went great, however after the fact we had one issue in regard to not really needing a portion of the cabinets. The salesperson who helped us throughout the process didn't really do anything to help us resolve our issue. Didn't feel the customer service was there in regard to such a large ticket purchase.
All around great experience. Jason was extremely helpful in our design and layout. We purchased countertops as well through KSI which made that process a breeze.
my bathroom looks beautiful. I am very pleased with the quality of work, would highly recommend
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of KSI Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys