Construction management was great. Sales team interactions were not the best. Cleanliness of completed home could be better.
We very much would recommend a friend buying in Rendezvous, we do like the neighborhood a lot, but not sure we'd recommend them buy a new build at this time. Too many issues with quality from the subs, long delays and poor communication throughout the process.
Thus far the experience with Koelbel has been a positive one. Some of the upgrades seem really expensive but I'm sure there is more involved with them than I realize. The standard choices have been very acceptable and upgrades are not really necessary in most cases. Our salesperson has been very helpful and attentive. We have felt very informed as the process moves along.
Your product is super. Big Valley did an excellent job constructing.
The primary issue has been a complete lack of concern and accountability for some relatively annoying warranty issues. I literally feel like I'm in a spot now where I either need to hire an attorney to get some kind of movement or pay for the repairs out of pocket myself. I've purchased multiple new homes over the years and never have had this bad of an experience trying to get a builder to address what should be relatively minor issues.
Every step of our process working with Koelbel Mountain Communities was a success! We had so many options to customize the finishes in our home and Beth, Trevor, and their team hit it out of the park delivering on every aspect of the building plans.
Our home is beautiful. It is everything we dreamed about and we look forward to many years of memories here. The quality and design are spectacular and the community is amazing. This is our second home with Koelbel and we couldn’t be happier.
We like the home and the amenities but very disappointed the shuttle service was canceled. That was one of the amenities that drew us rendezvous vs other builders. Warranty company was terrible to work with.
Enough to see above. Would add that sales team and construction team (Trevor) were very good.
Beth Allen was great to work with.
We had a great sales process with Anne, Beth and construction process with Larry. Since Anne’s departure the lack of leadership and ownership has been terribly disappointing. The punch list and warranty issues have been numerous. When following the Koelbel prescribed process Rich, Todd and including Dana Keller has left a lot to be desired. Had we completed a survey on the sales and construction process it would have been 5 star. The overall process post close has been 1 star at best.
Excellent quality. Staff from sales thru post-sale follow up we’re very efficient and professional.
We really enjoy the Rendezvous community in Fraser/Winter Park as a whole. The location to town, trails etc is great!
The sales associate was very professional and informative and sought to understand our desires.
so far so good!
Based on my experience this past year, I trust Koelbel as a builder, and a trustworthy company; I am impressed with their commitment to making Winter Park and Fraser a more livable community. Their community support is admirable.
It was a great all-around experience.
Our experience has been great. I am a Realtor in the Front Range and deal with many new built communities and builders so my opinion does have more experience behind it. The staff was very responsive to our needs and questions and worked hard to try and resolve them. There were the typical construction delays and some frustrations but I know that these things are mainly out of the builders control especially this year during Covid. Overall the process was great and we LOVE our new place in Winter Park!
Felt the initial building process was pretty well done but the final mile has been non existent.
We are still waiting on the punch list to be completed by Koelbel Mountain Communities.
The team has been very friendly and effeciient.
I would recommend the people at the community.
Too early in the process.
The team has been amazing to work with from sales to construction. We love our new home.
We love the Rendezvous subdivision, likely we would buy a single family home in the future in this same subdivision.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Koelbel Mountain Communities as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys