Beth Allen was great to work with.
We had a big issue with a trail going across our property and this was handled very poorly by all Koelbel representatives. No one met with us directly about our concerns, all emails indicated no one cared about our concerns, and the resolution of this situation was a "take it or leave it" feeling, a "we don't care about your concerns because we can sell the house to someone else" feeling. This is not the feeling the marketing for this community portrays.
We had a great sales process with Anne, Beth and construction process with Larry. Since Anne’s departure the lack of leadership and ownership has been terribly disappointing. The punch list and warranty issues have been numerous. When following the Koelbel prescribed process Rich, Todd and including Dana Keller has left a lot to be desired. Had we completed a survey on the sales and construction process it would have been 5 star. The overall process post close has been 1 star at best.
Great place for a family vacation.
Excellent quality. Staff from sales thru post-sale follow up we’re very efficient and professional.
We really enjoy the Rendezvous community in Fraser/Winter Park as a whole. The location to town, trails etc is great!
The sales associate was very professional and informative and sought to understand our desires.
so far so good!
Excellent experience all around.
Based on my experience this past year, I trust Koelbel as a builder, and a trustworthy company; I am impressed with their commitment to making Winter Park and Fraser a more livable community. Their community support is admirable.
It was a great all-around experience.
Our experience has been great. I am a Realtor in the Front Range and deal with many new built communities and builders so my opinion does have more experience behind it. The staff was very responsive to our needs and questions and worked hard to try and resolve them. There were the typical construction delays and some frustrations but I know that these things are mainly out of the builders control especially this year during Covid. Overall the process was great and we LOVE our new place in Winter Park!
Felt the initial building process was pretty well done but the final mile has been non existent.
We are still waiting on the punch list to be completed by Koelbel Mountain Communities.
The team has been very friendly and effeciient.
I would recommend the people at the community.
Too early in the process.
The team has been amazing to work with from sales to construction. We love our new home.
We love the Rendezvous subdivision, likely we would buy a single family home in the future in this same subdivision.
I was concerned with some of the mandated contract provisions, but the performance of the people at Koelbel, and the home, have exceeded our expectations.
Do not purchase here. Builder does not follow through on commitments.
Conrad is great. He's very professional and very knowledgeable. The only issue I have is I'm very frustrated with their position to not want to fix the flawed production of the concrete on my patio.
We are extremely pleased with the sales office and especially Hannah for working with us. We could not be happier with the outcome.
Friendly, knowledgeable sales staff. It’s been a pleasure working with Anne Burks.
Great community for a second home.
Of course, I'm a *little* biased, but I am thrilled be buying a home and working with this fantastic team!
Anne, Hannah and team are really amazing. We have enjoyed the process of building with Rendezvous! Highly recommend.
The staff at Rendezvous were super nice, efficient and on the ball! I love my new town home, they did a fabulous job on the buildout, its beautiful! I love the view and looking forward to spending time there!Pam C
Contributing Factors - Location, price, amenities and the reputation of the home builder
Contributing Factors - Great location! Good floor plan. Really like the easy access to trails and town. We are also looking forward to the ski shuttle and ski locker!
The plan and the community are great. The sales people are great at helping out with questions and responding to requests. The one down side was that there really wasn't any effort on the part of construction to get our minor punchlist items from the walk-through complete. They still aren't. We have a supply grill missing on the ceiling since before closing and also missing a cover plate to cover a plumbing cleanout sticking through the wall.
As a broker for RE/MAX Alliance, I deal with many sellers and builders and Anne has demonstrated a superb example of how a sales transaction should be conducted. The bar is high for me and team Rendevous has made this purchase enjoyable and exciting!
Friendly, smooth transaction.
Contributing Factors - Community and quality of homes being built. I don't believe there is overbuilding of the area, this maintaining the best views.
I've bought several homes and buying a Rendezvous home has been the most pleasant experience I've had. Their personnel are competent, courteous, professional and a pleasure to work with.,
Areas Of Satisfaction - I was most satisfied with the Sales Manager (Anne Burks), the Director of Development (Terry Stanford), the Vice President of Development (Keith Neale), the Construction Manager (Mike Morrow) and the construction personnel. They all worked tirelessly to satisfy our needs in a rushed closing and performed tasks "above and beyond the call of duty"
Sales Knowledge - Anne is fantastic and was very knowledgeable and helpful both before and after the purchase.
Recognized Excellence - Anne Burks is an asset to the community. She has been helpful with getting oriented to the valley and any question one might have.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Koelbel Mountain Communities as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys