From start to finish, Abel & his company were knowledgeable and professional at every step. They earned the glowing recommendations received from previous clients in my neighborhood. The job site was kept clean and the crew was very friendly and professional. They we're also able to properly address a black fungus and poor ventilation issue in my attic. The only issue that arose was slight nail blow through in the soffit eaves, but that was quickly addressed. Overall I am very happy with Klam Construction and the work they did on my house.
Areas Of Satisfaction - Abel being frank & honest about the problems he found and the mitigation steps he would take.
Areas Of Satisfaction - The construction workers did an excellent job protecting the plants in our yard, and left our property immaculately clean.
Recognized Excellence - Everyone I spoke to was wonderful. Jairo was friendly and helpful, and both he and Abel answered all of our questions.
Additional Comments - I am 100% completely satisfied. The roofers at KLAM do truly excellent work.
Recognized Excellence - Owner Abel is fantastic! He met with us personally to generate our bid and to educate us about how increased attic airflow could enhance our comfort. Can't say enough good things about the guy.
I hired Klam Construction because the reviews I read mentioned Abel kept his appointments and that the staff communicated in a polite and efficient manner. It also received high marks on the quality of its work. Every appointment was kept and always on time. If Klam needed to move the appointment, I was always contacted in a timely manner. They finished the job in three days. A water faucet was broken, and Abel immediately subtracted its value off my bill, no questions asked. The work crew was polite, and when a worker found a problem with dry rot , he quickly pointed it out to me, and he and Abel came up with a solution. I am recommending Klam Construction to my friends who need a new roof. I would hire Klam again.
Areas Of Satisfaction - Communication, explanation of two separate/distinct bills, work ethic and professionalism across the board.
Additional Comments - Without hesitation, I will recommend, Klam Construction to people I know.
Recognized Excellence - Able is fantastic!
Klam did an excellent job! I would highly recommend them.
I recently bought my first house and didn't know where to go for a new roof. I got four or five quotes, but Abel was the only one to show pictures, draw diagrams, and take the time to make sure I understood what he was proposing. He also did the most in-depth review of my roof and generated a diagram that the team worked off of.The entire team at Klam has been great at communicating. I had trouble getting in touch with most of the roofers I talked to, so this was refreshing. Katie always gave me a prompt response. The roof itself looks fantastic and I sleep better know the ventilation is up to code. Manuel was the foreman and he made sure the job got done on schedule while keeping my yard and my neighbors' yards clean as well.
Areas Of Satisfaction - The communication was really good and I felt well-informed when I made my decision. Everyone I dealt with was great.
Recognized Excellence - Manuel seemed to be in charge on site. He did a great job letting neighbors know what the plan was and finished everything in a timely manner. He and anyone he had working with him were great.
Areas Of Satisfaction - Knowledge and thoroughness of Abel. He and his team were awesome. We received referral from our neighbors and we will definitely refer others too.
Fantastic company. Quality work, reliable and fairly priced
Areas Of Satisfaction - Communication. They kept me informed through the process
Recognized Excellence - The entire team
I had quotes from 5 different companies and Klam Construction was the most thorough by far. They go above and beyond and own every aspect of the installation, having fixed numerous mistakes from the original home build they came across as they worked. The details matter and I am very confident in the quality of my new (and beautiful) roof.
Areas For Improvement - None..every area was great, even exceeding my expectations.
Areas Of Satisfaction - Abel got up into the attic first thing to inspect. That was the best thing that happened. No surprises down the road.I knew exactly what was needed.
The crew was professional and efficient. They completed the job quickly. We had our roof placed just before the heavy rain and snow, and we are so thankful!
Recognized Excellence - Abel was amazing to work with—friendly, straightforward and honest.
They did a great job. It was wonderful.
Areas For Improvement - They exceeded my expectations.
Recognized Excellence - Able was exceptional.
Additional Comments - It was great. They were friendly and helpful. I have no complaints.
Areas Of Satisfaction - The team's professionalism, attention to detail, and overall work ethic. It was an impressive operation from start to finish.
Recognized Excellence - Manual was the team lead for our project; his entire team was efficient and friendly. Katie was always helpful and kind over the phone. Abel was thorough in his estimate, quote, and project overview. We are very happy with the service from Klam.
Areas Of Satisfaction - Clear communication. Excellent customer service Efficient staging of materials Quick installation of roof
Current Referrals - Have already spoke to two neighbors who made inquiries about Klam Construction. They were equally impressed by the work done, the price, and how efficiently installation went on my home
Recognized Excellence - All great!
Areas For Improvement - Klam Construction did not fall short.
Areas Of Satisfaction - Their contact and professionalism were very welcome.
Recognized Excellence - I would like to recognize Abel for exceptional service.
We highly recommend Klam Construction. From the first meeting to the end, our experience was positive. I quoted our roof replacement with five companies. None of the others were transparent about their quotes or the work they planned to do. Klam proved to be the most thorough, happy to explain everything and anything, and at a very fair cost.
Areas Of Satisfaction - As I noted above, they were the most transparent and thorough. And happy to educate me. Everyone was courteous and reliable.
Recognized Excellence - I don't remember everyone's names now, unfortunately. But Abel And Katie were wonderful.
Abel looked over the roof AND attic before giving us an estimate. I was impressed with how thorough he was. The scheduling process went smoothly and the work was completed in a very timely manner. The work crew was professional and did a great job of cleaning up afterward.
Areas Of Satisfaction - I got three estimates before making a decision. One person looked at my roof from the back of the house and that was it. The other got on the roof and looked at the ceiling damage inside my house (from water leakage) but did not go into the attic. I chose Klam because Abel looked at the roof and went inside the attic. He took pictures of the water damage in the attic to show me and had a reasonably accurate guess about how much plywood we would have to replace.
Recognized Excellence - Katie Alley did a great job of guiding me through the process.
Areas Of Satisfaction - The owner was thorough in his initial inspection, evaluation, and follow-up.
Klam construction was extremely professional in removing my 30 year old shake roof, and replacing it with a beautiful Owen's Corning composite roof. They did a superb job cleaning up all debris, and made a beautiful roof which made my house look almost brand new.
Areas For Improvement - All my expectations were met with Klam Construction. They exceeded my expectations.
Areas Of Satisfaction - Owner, Abel, was amazing with his communication, and the thoroughness of explaining, planning and executing the removal of my old roof, and installation of new Owen's Corning roof.
Areas Of Satisfaction - They were able to come and complete the job ahead of schedule!
Additional Comments - Katie, in the office and Abel, the job supervisor make a wonderful team. They were attentive and pleasant in all the communications I had with them.
I highly recommend Klam Construction. I interviewed three roofing contractors for this job. Klam Construction was the most professional. The owner answered all my questions in a straightforward and knowledgeable way. Everyone including the workers, foreman, owner and office staff was easy to work with. If they said that they were going to do something, they did it. If a small problem came up, it was fixed as quickly as possible. There were no ugly surprises or up charges. Klam Construction was a reliable, and pleasant company to have work on our home. I would definitely hire them again.
Areas Of Satisfaction - I really enjoyed how the roof installers got along. Occasionally I would hear them laughing. They seemed to like each other and the work they were doing. They also did a good job of cleaning up each night. I also appreciated the prompt and clear communication with the office. And it was great the Abel asked if there was anything that they could do to improve on their next job. It's clear that he is always seeking to make his company better.
Klam Construction is a totally professional group of quality control.
Areas Of Satisfaction - Klam Construction’s cleanup afterwards was spick and span as I did not think they could get it that clean which amazed me.
Recognized Excellence - Abel Serrano from Klam Construction provided me with exceptional service.
Additional Comments - Klam Construction went above and beyond as they installed permanent safety loops for ropes on my roof so that I can safely get on my roof which was a good surprise. I have had a few roofs over the years and no one has come close to how well Klam Construction did for me.
Recognized Excellence - I would like to recognize the owner and the women that we frequently spoke with on the phone. I can't remember anyone's names.
Klam Construction was not the lowest-priced bid but clearly provided the best value and highest quality product and installation for my money. From the quote through the installation and cleanup, I have nothing but positive feedback and give my highest recommendation for this company.
I was most satisfied with the communication with the owner, Abel, and Katie in the office. They were both through and were knowledgeable. We paid more but I think it was worth paying more knowing it be done well. The owner spent a lot of time with me in the house, attic, and outside going over everything. I could have asked questions all day. He was really happy to answer and was very knowledgeable. Other bids I received were from salesmen clearly. One would show up on a different day and I could see him trying to get out of it. He only came through when it was convenient for him, like a car salesman. Those other bids were $3,000 - $4,000 less, but I did not mind paying that extra amount to not deal with a car salesman. It was a great experience!
Recognized Excellence - The whole crew did a great job. Abel and Katie were who I talked with the most. Everyone was equally professional and through.
Areas Of Satisfaction - They were friendly, efficient, financially reasonable, and dependable.
Recognized Excellence - Abel and the entire crew and office staff were wonderful! Highly recommend!!
Overall, an A+ experience.
Quality Of Materials - The shingles and workmanship look great. It adds piece of mind that KLAM is certified to such an extent that the warranty is even longer than it would normally be for the roof
Areas For Improvement - Not applicable. Expectations were exceeded at every step of the way.
Areas Of Satisfaction - I was highly impressed by Abel's knowledge of his product and thorough inspection my roof to determine what would be needed, so when I decided a year later to finally replace the roof, KLAM is who I called. Katie, in the office, was always willing to answer questions or find out answers if it was something she didn't know. Manuel's crew worked efficiently from dawn to dusk to get the roof done before the weather changed, and also worked with me to change a few details and get the new vents placed exactly where I wanted them. I absolutely love the extra light from the Sun Tunnel which was installed a week or so afterwards. Abel even came out on a Saturday so he could perform the final inspection while I was present and answer any final questions I had. Overall, an A+ experience.
Recognized Excellence - Abel, for his commitment to customer service at all levels of the business. Katie in the office for her patience and responsiveness to all of my questions throughout the process. Manuel and his crew for their efficiency, workmanship, and professionalism.
Klam Construction did a great job replacing my roof. They were very professional and courteous and left the job site very clean. Abel took the time to explain everything to us. The office staff was also a pleasure to work with.
Great crew! Great service! They met all my expectations. They were on-time, thorough, and worked very hard to keep their promises!
Areas Of Satisfaction - They met all my expectations. They were on-time, thorough, and worked very hard to keep their promises!
Recognized Excellence - The owner's enthusiasm, knowledge of products, customer service, and knowledge of how to install the product made me feel that it was very much all in control. He also has a very loyal crew.
Areas Of Satisfaction - I was most impressed with the character of all of the Klam Construction personnel we came in contact with. They were professional, organized, hard-working and clean.
Great experience and quality product of good value. Very knowledgeable. Would recommend.
Areas Of Satisfaction - Abel took the time to explain everything very throughly when he came out to provide the estimate. He took time to inspect the roof and attic. From there, he showed us how he’d improve the air flow.Communication from the office was amazing. Something rare with other contractors we have used.Klam stuck to their schedule.The installers were friendly and very hard workers. Follow-up after the install was great! Abel came out to inspect the job. Klam’s office staff communicated all the way until the end of the project. I never had to call them for anything. Very proactive.
Additional Comments - Top notch company!
Highly recommend this company, very professional, communicative and efficient
Areas Of Satisfaction - Initial consultation was informative, crew was efficient and the final product looks great
Recognized Excellence - Abel was a great help answering all my questions and ensuring I understood all aspects of the process. The entire crew was hard working and conscientious of my home and space.
All the workers I dealt with over the 4 days to replace my roof were respectful, friendly and they worked very hard.They were very meticulous in cleaning up everyday after they were done so it looked like they weren’t even there. The final cleanup was meticulously done and in my experience with any contractor work way above the typical work. Abel , the owner is a very genuine , honest person who knows the value of trust in a business relationship not to mention he is very personable. His values of the work effort from his crews and the respect he gives them is exemplary and it shows in their desire to do a great professional job. I highly recommend Klam construction and would be happy to speak with anyone about my experience.
Areas For Improvement - None..TOTALLY SATISFIED,
Areas Of Satisfaction - All that I said above...great cleanup, respectful hardworking crew
Recognized Excellence - All of my crew and the foremen Milo and Jairo were great , I didn’t talk with the others very much and Katie in the office was wonderful to deal with over the phone. She took care of the details and really appreciates working for Abel and Klam construction. You can tell the quality of a company by the attitudes and performance of the workers and ALL workers I spoke with gave Abel wonderful accolades as a person and a boss. He had his crew covered for jobs and pay when Covid hit and showed them they would be ok cause he believed in them and would make sure that Covid didn’t effect their jobs or income. Incredibly considerate of any one in business to put his workers first and foremost. I have the utmost respect for Abel and his humanity towards his workers and people in general. You don’t come across people like Abel very often especially in the trades.
Additional Comments - Klam Construction was absolutely great to work with...it’s too bad they don’t do other construction work as I would hire them in a heartbeat. As I said..you don’t find owners and companies in the trades that are as good and genuine in their attitudes to complete your job with quality and respect for your home! WELL DON!
Quality Of Materials - The shingles look great and I am impressed with the warranty that comes with them
I was very satisfied with Klam Construction. They were professional and courteous and I feel I got a very good value out of my project. I was also very happy that they wanted to survey the attic. They were the only company that wanted to do that.
Recognized Excellence - I would like to recognize Abel, he was the one that came out and did the initial quote. Also Katie, she helped with any questions that I had.
Areas Of Satisfaction - I was most satisfied with the crew that put the roof on. They worked obscene hours to get this done super quickly and they were friendly. I have one area with some specialty woodwork and they matched it. They did a really great job.
Klam Construction was great to work with, they did a fantastic and timely job for a fair price. Would definitely recommend!
Problem Resolution - One of the guys stepped on the bathroom ceiling vent/fan from above in the attic; it ripped out of the ceiling a bit. Able called someone to fix it right away. The craftsmanship was excellent, cant even tell there was a problem.
Areas Of Satisfaction - They didnt waste our time. We got a quote from another company a few weeks prior; the representative was in our home for over 3 hours trying to sell us an exorbitantly overpriced roof. As soon as we met Able we knew KLAM would get our business; he is trustworthy, honest, and respectful of our time. Communication with the company was easy and timely.
Klam Construction did an excellent job with our project and I would not hesitate to hire them. They were timely, profesional, communicative, organized, clean, safe and our roof and skylights look great! They also provided good, professional insight about related projects with the insulation and lighting and coordinated very well with our other contractors so that the project took place with minimal interruptions. Klam finished the project ahead of schedue and also ensured that the cleanup was thorough and had both come back to check the work and contacted us after the project to make sure that everything is in order to our satisfaction. Put simply, they are just great and we couldn't be happier with their work.
Areas For Improvement - Klam Construction did not fall short of any of my expectations.
Areas Of Satisfaction - They were so good on so many lelvels! Communication, scheduling, the crew. Just great in all areas!
Recognized Excellence - I would like to recognize the project manager, he was very confident and very organized. The owner also came to check on the project himself and followed up with us.
Klam did a great job from the initial walk through to the completed project. I had 3 companies look at the job and they were by far the most knowledgeable and professional. They work incredibly quickly and competently and in my offer more than the others I spoke with. I recommend them to anyone looking
Areas Of Satisfaction - Communication and follow through
Recognized Excellence - Able (always on time, professional, and friendly), the install crew (worked very efficiently and did a great job cleaning up after each day) and Katie (great job communicating and keeping me updated on the project)
Recognized Excellence - The crew that did our roof were outstanding. They worked extremely hard, were very professional, and quickly addressed any concerns I had. Abel, the owner, was always honest and on time to all appointments. Katie Alley who answers the calls and does the scheduling, etc. was always courteous, prompt and professional. This is a great team and company.
Additional Comments - I highly recommend Klam construction and Owens Corning roofing materials
Quality Of Materials - We are very pleased with Klam Construction! What an amazing company. They were the only company out of 5 roof bids to get into the attic and onto the roof to see exactly what was needed for our roof project. The roof looks amazing! And just a few days took a hell of windstorm battering and survived. The shingles didn’t budge. We are recommending this company to everyone who will listen.
Areas Of Satisfaction - Everything! Such a great owner and company
Recognized Excellence - Abel, and the crew that came to our job site.
My experience with Klam Construction from day one was extremely positive. After spending countless hours researching roofing companies, I came across Klam Construction and thoroughly researched them. The initial estimate with Abel was very thorough. He was the ONLY estimator to thoroughly inspect our attic space and that quite impressed me. He took the time to go over in detail what needed to be done to improve ventilation and the products that they use. He gave us a detailed estimate. Their pricing was very fair and in line with what I expected. Katie was wonderful to work with as well. She was great with communicating and keeping the process organized. The roofing project took two days to be installed and we were quite impressed by that. I really like that Abel uses so many of his employees for the jobs so that they can get it done quicker than other roofing companies who use less people on their crew. The workers worked hard in the heat and they were very respectful of our property. They cleaned up the yard after both days and I really appreciated how thorough of a cleaning that they did, because we have a dog and I was worried about him stepping on debris. Once the job was complete, Abel came back out for an inspection and I appreciated him taking the time to check everything in the attic again. Purchasing a new roof is probably one of the most worrisome home improvement projects that you have to do and I am so thankful that I chose Klam Construction, because now I have peace of mind knowing that it is installed correctly and looks beautiful. Thank you Klam Construction - I wish more contractors were like you!!
Areas Of Satisfaction - From the initial appointment, Abel impressed me greatly. Not only did he take the time to fully inspect our attic space, but he explained in detail what needed to be done and why. He is extremely knowledgeable and cares greatly about the finished product. I researched many other roofing contractors and of the ones who came out to give an estimate, Abel was the ONLY one who fully inspected our attic space. We are also highly satisfied with his crew. They worked hard and left the area clean each day. I also love they use such durable products. Lastly, I appreciate that when the roof was complete, Abel did another inspection and checked out attic space to make sure everything was done correctly. I really wish more contractors were like them. You can tell the sense of pride that they have in their work and in their finished product.
Recognized Excellence - Abel Serrano - I can tell he has a lot of pride in what they do and he has high standards. I very much appreciated him taking the time to explain everything to me. Katie Alley - She was always available and great at communicating throughout the process. Glenda Farmer - For all of her work with our permits. We very much appreciated her taking the time and having the patience to get our permits in place. To the whole crew - Thank you for working so hard on our roof in the hot weather and for being so respectful of our property.
Areas For Improvement - There was absolutely nothing that Klam fell short on!
Areas Of Satisfaction - Communication from the company folks was amazing throughout the project. And then the installation team continued that pattern. We had an extremely great experience with Klam and will recommend them at every opportunity. My neighbor on one side is a retired roofer and on the other side is a licensed general contractor and BOTH of them noticed the quality of the installers' work and told me they were impressed. Thank you, Klam!
Recognized Excellence - Katie was super helpful in making the schedule work and for keeping us up to date on the plan!
Areas For Improvement - The company is great!
I am unbelievably impressed with how knowledgeable they were, how prompt they were, and the quality of the work. They went out of their way to protect our landscaping and the exterior of our house as well, which was amazing.
Areas Of Satisfaction - The owners attention to detail and obvious desire to do a good job on the project.
Recognized Excellence - Abel was absolutely amazing. He was on top of some core issues with our 1974 era home (lack of ventilation), and proposed intelligent, aestheticly pleasing fixes. When there was an issue, he and Hiro came up with a solution, and the next day, it was finished.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys