Areas For Improvement - None..every area was great, even exceeding my expectations.
Areas Of Satisfaction - Abel got up into the attic first thing to inspect. That was the best thing that happened. No surprises down the road.I knew exactly what was needed.
The crew was professional and efficient. They completed the job quickly. We had our roof placed just before the heavy rain and snow, and we are so thankful!
Recognized Excellence - Abel was amazing to work with—friendly, straightforward and honest.
They did a great job. It was wonderful.
Areas For Improvement - They exceeded my expectations.
Recognized Excellence - Able was exceptional.
Additional Comments - It was great. They were friendly and helpful. I have no complaints.
Areas Of Satisfaction - The team's professionalism, attention to detail, and overall work ethic. It was an impressive operation from start to finish.
Recognized Excellence - Manual was the team lead for our project; his entire team was efficient and friendly. Katie was always helpful and kind over the phone. Abel was thorough in his estimate, quote, and project overview. We are very happy with the service from Klam.
Areas Of Satisfaction - Clear communication. Excellent customer service Efficient staging of materials Quick installation of roof
Current Referrals - Have already spoke to two neighbors who made inquiries about Klam Construction. They were equally impressed by the work done, the price, and how efficiently installation went on my home
Recognized Excellence - All great!
Areas For Improvement - Klam Construction did not fall short.
Areas Of Satisfaction - Their contact and professionalism were very welcome.
Recognized Excellence - I would like to recognize Abel for exceptional service.
We highly recommend Klam Construction. From the first meeting to the end, our experience was positive. I quoted our roof replacement with five companies. None of the others were transparent about their quotes or the work they planned to do. Klam proved to be the most thorough, happy to explain everything and anything, and at a very fair cost.
Areas Of Satisfaction - As I noted above, they were the most transparent and thorough. And happy to educate me. Everyone was courteous and reliable.
Recognized Excellence - I don't remember everyone's names now, unfortunately. But Abel And Katie were wonderful.
Abel looked over the roof AND attic before giving us an estimate. I was impressed with how thorough he was. The scheduling process went smoothly and the work was completed in a very timely manner. The work crew was professional and did a great job of cleaning up afterward.
Areas Of Satisfaction - I got three estimates before making a decision. One person looked at my roof from the back of the house and that was it. The other got on the roof and looked at the ceiling damage inside my house (from water leakage) but did not go into the attic. I chose Klam because Abel looked at the roof and went inside the attic. He took pictures of the water damage in the attic to show me and had a reasonably accurate guess about how much plywood we would have to replace.
Recognized Excellence - Katie Alley did a great job of guiding me through the process.
Areas Of Satisfaction - The owner was thorough in his initial inspection, evaluation, and follow-up.
Klam construction was extremely professional in removing my 30 year old shake roof, and replacing it with a beautiful Owen's Corning composite roof. They did a superb job cleaning up all debris, and made a beautiful roof which made my house look almost brand new.
Areas For Improvement - All my expectations were met with Klam Construction. They exceeded my expectations.
Areas Of Satisfaction - Owner, Abel, was amazing with his communication, and the thoroughness of explaining, planning and executing the removal of my old roof, and installation of new Owen's Corning roof.
Areas Of Satisfaction - They were able to come and complete the job ahead of schedule!
Additional Comments - Katie, in the office and Abel, the job supervisor make a wonderful team. They were attentive and pleasant in all the communications I had with them.
I highly recommend Klam Construction. I interviewed three roofing contractors for this job. Klam Construction was the most professional. The owner answered all my questions in a straightforward and knowledgeable way. Everyone including the workers, foreman, owner and office staff was easy to work with. If they said that they were going to do something, they did it. If a small problem came up, it was fixed as quickly as possible. There were no ugly surprises or up charges. Klam Construction was a reliable, and pleasant company to have work on our home. I would definitely hire them again.
Areas Of Satisfaction - I really enjoyed how the roof installers got along. Occasionally I would hear them laughing. They seemed to like each other and the work they were doing. They also did a good job of cleaning up each night. I also appreciated the prompt and clear communication with the office. And it was great the Abel asked if there was anything that they could do to improve on their next job. It's clear that he is always seeking to make his company better.
Klam Construction is a totally professional group of quality control.
Areas Of Satisfaction - Klam Construction’s cleanup afterwards was spick and span as I did not think they could get it that clean which amazed me.
Recognized Excellence - Abel Serrano from Klam Construction provided me with exceptional service.
Additional Comments - Klam Construction went above and beyond as they installed permanent safety loops for ropes on my roof so that I can safely get on my roof which was a good surprise. I have had a few roofs over the years and no one has come close to how well Klam Construction did for me.
Recognized Excellence - I would like to recognize the owner and the women that we frequently spoke with on the phone. I can't remember anyone's names.
Klam Construction was not the lowest-priced bid but clearly provided the best value and highest quality product and installation for my money. From the quote through the installation and cleanup, I have nothing but positive feedback and give my highest recommendation for this company.
I was most satisfied with the communication with the owner, Abel, and Katie in the office. They were both through and were knowledgeable. We paid more but I think it was worth paying more knowing it be done well. The owner spent a lot of time with me in the house, attic, and outside going over everything. I could have asked questions all day. He was really happy to answer and was very knowledgeable. Other bids I received were from salesmen clearly. One would show up on a different day and I could see him trying to get out of it. He only came through when it was convenient for him, like a car salesman. Those other bids were $3,000 - $4,000 less, but I did not mind paying that extra amount to not deal with a car salesman. It was a great experience!
Recognized Excellence - The whole crew did a great job. Abel and Katie were who I talked with the most. Everyone was equally professional and through.
Areas Of Satisfaction - They were friendly, efficient, financially reasonable, and dependable.
Recognized Excellence - Abel and the entire crew and office staff were wonderful! Highly recommend!!
Overall, an A+ experience.
Quality Of Materials - The shingles and workmanship look great. It adds piece of mind that KLAM is certified to such an extent that the warranty is even longer than it would normally be for the roof
Areas For Improvement - Not applicable. Expectations were exceeded at every step of the way.
Areas Of Satisfaction - I was highly impressed by Abel's knowledge of his product and thorough inspection my roof to determine what would be needed, so when I decided a year later to finally replace the roof, KLAM is who I called. Katie, in the office, was always willing to answer questions or find out answers if it was something she didn't know. Manuel's crew worked efficiently from dawn to dusk to get the roof done before the weather changed, and also worked with me to change a few details and get the new vents placed exactly where I wanted them. I absolutely love the extra light from the Sun Tunnel which was installed a week or so afterwards. Abel even came out on a Saturday so he could perform the final inspection while I was present and answer any final questions I had. Overall, an A+ experience.
Recognized Excellence - Abel, for his commitment to customer service at all levels of the business. Katie in the office for her patience and responsiveness to all of my questions throughout the process. Manuel and his crew for their efficiency, workmanship, and professionalism.
Klam Construction did a great job replacing my roof. They were very professional and courteous and left the job site very clean. Abel took the time to explain everything to us. The office staff was also a pleasure to work with.
Great crew! Great service! They met all my expectations. They were on-time, thorough, and worked very hard to keep their promises!
Areas Of Satisfaction - They met all my expectations. They were on-time, thorough, and worked very hard to keep their promises!
Recognized Excellence - The owner's enthusiasm, knowledge of products, customer service, and knowledge of how to install the product made me feel that it was very much all in control. He also has a very loyal crew.
Areas Of Satisfaction - I was most impressed with the character of all of the Klam Construction personnel we came in contact with. They were professional, organized, hard-working and clean.
Great experience and quality product of good value. Very knowledgeable. Would recommend.
Areas Of Satisfaction - Abel took the time to explain everything very throughly when he came out to provide the estimate. He took time to inspect the roof and attic. From there, he showed us how he’d improve the air flow.Communication from the office was amazing. Something rare with other contractors we have used.Klam stuck to their schedule.The installers were friendly and very hard workers. Follow-up after the install was great! Abel came out to inspect the job. Klam’s office staff communicated all the way until the end of the project. I never had to call them for anything. Very proactive.
Additional Comments - Top notch company!
Highly recommend this company, very professional, communicative and efficient
Areas Of Satisfaction - Initial consultation was informative, crew was efficient and the final product looks great
Recognized Excellence - Abel was a great help answering all my questions and ensuring I understood all aspects of the process. The entire crew was hard working and conscientious of my home and space.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys