Clean & Safe - Very clean, team cleaned up everyday.
Klam Construction was quick and the work was done in two days. The yard was clean. The owner came to inspect the job afterwards. I am very satisfied with Klam Construction.
Areas For Improvement - Klam Construction did not fall short of my expectations; you exceeded them.
Areas Of Satisfaction - The efficiency of the crew was great and satisfied with how the crew cleaned up every day.
Klam Construction was an absolute pleasure to deal with. From the initial quote by Abel to the completion of the job everything was top notch and professional. It is so rare to deal with a company as wonderful and professional as Klam. I would highly recommend them!!
Quality Of Materials - The quality of the roofing material is superior and the installation was awesome
Recognized Excellence - The entire work crew
Additional Comments - Thank you for such a pleasurable and easy to deal with job!
It was a pleasure working with Able and Katie at Klam Construction. They were great at communicating and kept me informed throughout the whole process. Able went over and beyond to make sure everything was done to the highest standards.
Areas Of Satisfaction - Communication and explanation of product and service.
Recognized Excellence - Able and Katie
KLAM provided high-quality, efficient roofing at a reasonable price.
I was very happy with my dealings with Abel and Klam Construction, they did everything very well. I am very happy with the job.
Recognized Excellence - I do not remember names of the team that were working here, but Abel definitely had everything under control. His team really hustled, I have never seen a roof done as quickly in fact. My neighbor had their roof done, they had a smaller crew but it took 3 weeks for them to get it done and I find that ridiculous. Klam Construction only took 2 days to finish my roof. The crew must really like working for Abel.
They worked as promised, were very professional, and completed things a day earlier than scheduled.
Areas Of Satisfaction - They went over and above and made sure the existing vents and flashing on the roof was painted to match all the new flashing and vents.
Recognized Excellence - Both the crew lead and their estimator were very professional and knew what they were doing. It was not their first drill
Quality Of Materials - I'm very happy.
Recognized Excellence - All of them. Abel in particular.
Areas Of Satisfaction - Very organized, detail oriented, and easy to work with.
Recognized Excellence - Everyone involved did a great job.
It was a great experience working with Klam Construction - the whole project from start to finish was made easy due to outstanding professionalism.
Areas Of Satisfaction - The communication and detailed explanations of the plans and process made the project go smooth from start to finish.
Quality Of Materials - Love the way the new roof looks, and am confident it will last a long time.
Areas Of Satisfaction - Able (owner) was very professional. We didn't feel sold to in his presentation. Job crew was very thorough and left the site very clean. We have not found a single piece of debris or nail anywhere in our yard.
Recognized Excellence - All we dealt with were exceptional. Able and Katie made sure we knew what to expect and when it would happen, and the work crew were courteous and did a very professional job.
I was very impressed by their work and their cleanliness. I would highly recommend them to anyone for their professionalism.
Clean & Safe - That was more than a 4. I was impressed. We have a toddler, and they were really good at picking up nails with their magnets, and it was really nice that we could go outside after they were done.
Great product and service
Additional Comments - Awesome!
From the first visit from Abel to inspect the roof replacement project to the completed project, we were very happy with the overall experience that we had with Klam Construction, LLC. They were not the least expensive and not the most expensive....we selected them due to a trusted friend's recommendation as well as the thorough plan that was provided with the estimate for the project along with the professional interaction we had with Abel. I would highly recommend them for a roofing project and happy to provide a high level recommendation for them.
Contractor Knowledge - From the initial visit to do an inspection for the estimate to the final inspection of the finished project, Abel and KLAM Construction were very professional and courteous. Abel provided the right level of detail on the products available and outlined the project in detail so we knew what to expect along the way.
Installation Crew - The crew from Klam Construction was very effecient and meticulous. They arrived on site each day by 7:30 am and worked long and hard to get the project completed in a very timely fashion. They exceeded expectations with timeline, cleaned up our property every evening upon completion, and came back to touch up some paint and a few other details before project was finalized.
Recognized Excellence - In addition to Abel, I would like to say thank-you to Katie for providing excellent customer service throughout the entire project experience.
Was given two bids with with different levels of service, both were competitive with other contractors. Chose them off good recommendation of two previous customers.
Abel and his crew are professional in all respects; timely, efficient, hardworking and careful. Abel and Katie are great communicators and I would not hesitate to recommend this company!
My husband and I were happy and pleased with the work done by Klam Construction on our roof. We took bids from a total of 3 companies and we were impressed by the amount of time and attention, the owner, Abel spent in answering all our questions to our satisfaction. We had a complete roofing system installed including 5 solar tubes installation. They had a fair and competitive bid. They worked very professionally---showed up on time and worked diligently and efficiently together as a team. Abel was always available for any questions or concerns. We especially like how transparent he was in everything, explained what needed to be done and why, how it was going to be done, and he made sure things were done right with no corners being cut. We've been recommending this company to our friends and family. We have had friends that got their roofs done by Klam Construction who were highly satisfied with their work. We highly recommend Klam Construction for your roofing needs!!
Areas Of Satisfaction - This was a difficult roof. The crew new how to read plans, asked questions, made good suggestions, solved problems, and did an excellent job.
The entire experience with Abel was smooth and satisfactory. As noted by others, Abel comes across as a man if his word, and I experienced it first hand. He is very fair in his pricing, explains details of all the features, why they are needed, doesn’t oversell. He even helped put better quality gutter guards at a reasonable price when I mentioned our prior ones were overflowing. His crew is also very professional, works very hard, keeps things clean, don’t clutter around and clean up at end of every day. Abel and his team went above and beyond in helping with few miscellaneous items around the house. Would definitely recommend getting your roof done with Klam construction. We get many compliments for our new roof from neighbors.
Clean & Safe - They did awesome job making sure the worksite was left spotless clean at the end of every single day, even if it was getting late.
The owner of Klam Constr. was extremely thorough in checking my old roof and in explaining what the new one would entail. Everything was done as promised, the workers did a great job and everything was done on time. The roof looks good and I'm glad I chose them to do the job.
Recognized Excellence - I would like to commend Abel, the owner, for his thoroughness. I also dealt with Katie who was most helpful. I don't know the names of the workmen but they were hardworking and professional, They even worked in the rain in order to finish the job.
The Klam team responded to all my questions, did a great job on the shingles replacement and left the job site clean. Even painted the metal chimney to make it look new and match the new black roof.
Everyone at Klam Construction was professional and friendly. We are very happy with our new roof.
We would highly recommend Klam Construction for roofing. Abel Serrano was thorough and complete in describing our roofing problems and needs. His foreman came on a Saturday to set everything up for the crew to start on Monday. The crew was hard-working, efficient and courteous. They finished the job in 2-1/2 days.
Recognized Excellence - Everyone we came in contact with, from Abel to Katie to the foreman to the entire crew. Very professional, and responsive to our (many) questions!
Additional Comments - Two thumbs up, thank you Klam Construction!
We were very happy with the professionalism of Klam Construction. He took the time to explain their process and the new roof gave our home a nice look. They cleaned up well after their work. We have no complaints at all over the work they did.
Areas Of Satisfaction - I was most satisfied in their time they spent with us in receiving the bid. He was the only one that walked through the attic to look at any issues that might occur. He also explained the entire process to me on what to expect.
Recognized Excellence - I am happy with the entire crew! The Office Manager was friendly, the owner was friendly, and the crew members were all friendly. Very happy with the company as a whole!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys