Quality Of Materials - Thank you for your service, your products are top quality and your team was very professional with a affordable price Thank you. Rebecca
Areas Of Satisfaction - They did e everything that was asked of them
Katie and Abel were great at communication, kept me up to date with any changes, and made sure I was satisfied with the project. This is a rare occurrence in current times with a general contractor.
Quality Of Materials - Overall, I am happy with the project from start to finish, most notably the communication which is rare to find in a contractor.
Areas Of Satisfaction - Excellent communication, and doing the job that was promised without hassle.
Abel and his crew were great!
The best, this was my 4th roof, total satisfaction every time
Areas Of Satisfaction - Professional and courteous
Working with Abel Serrano and Katie Alley was wonderful. I highly Klam Construction for any need with roof repairs or replacement.
They are really good people. Klam Construction is very understanding and when questions come up, they will answer them right away. They are top-notch and the very best! I have already recommended them to other people and the roof looks absolutely beautiful!
Contractor Knowledge - They were fantastic!
Areas Of Satisfaction - The owner of Klam Construction did a really good job explaining the needs of the roofing job to us. He fully inspected the inside of the attic. He did a very thorough job, then gave us an estimate. In the construction of the roof, they added these hooks for workers to use to hold themselves up while working on the roof. I had never seen that on a roof before.
Recognized Excellence - I would like to recognize the owner, for his exceptional service.
Additional Comments - It went smoothly.
KLAM Construction provided outstanding service from the moment they provided a detailed bid to the completion of the job! Everyone at KLAM from the owner, Able, to the installers, and Katie at the front desk, were professional and answered any questions. I highly recommend KLAM Construction for your next roofing project.
Quality Of Materials - I do extensive research before buying a product or service and Consumer Reports rated Owens Corning at the highest level for longentivity and value.
Areas Of Satisfaction - Communication, value and quality
Recognized Excellence - Able, the owner, Katie at the front desk and every worker who installed the roof
Areas Of Satisfaction - Friendly and professional.
Recognized Excellence - They were all very professional.
Klam was professional, reliable and easy to work with. I'm impressed with the quality of their work and their team. I highly recommend them.
Professional & Organized - It's rare when I interact with a company where every single person is so friendly and professional. Not only is Klam great at roofing, but the way they run their company is very good also. Everyone I talked to had a helpful, positive, professional attitude. They were a pleasure to deal with.
Clean & Safe - Klam was extremely efficient about tarping down the area and cleaning up as they worked.
Areas For Improvement - We had a minor miscommunication over some extra trim boards but Klam resolved it quickly and professionally. In my view, what counts is not being perfect, but how you handle it when there's a bit of a bump, and Klam met my expectations perfectly.
Areas Of Satisfaction - The friendliness and helpfulness of all the team members. It's hard to get a whole company to exemplify such positive values, but Klam seems to have accomplished that.
Recognized Excellence - Abel took the time to explain everything to me in a very clear and friendly way. Katie responded to every email promptly with exactly the information I needed. A couple of times, she followed up with a phone call just to be sure we were on track. Jose came out three or four times to take care of leaks (prior to the roof being put on) and to help with a repair that needed to be made before the job could start. Manuel and his crew were great -- it was fun to watch such an efficient team at work.
We got quotes from several contractors and Abel's quote was by far the most detailed and thorough quote. He found things that the others missed and despite offering more they actually came in less than their competitors quotes. The front office staff in charge of scheduling was friendly and the guys who came out and did the roof knocked it quickly and professionally, no mess left behind or anything like that. I can't recommend these guys enough, they are fantastic.
Areas Of Satisfaction - I think their expertise and professionalism stood out the most to me.
Quality Of Materials - Product quality is important for any installation in our home. Owens Corning is the brand that met our criteria for quality and performance.
Areas Of Satisfaction - Exceptional attention to all details
Recognized Excellence - The entire crew
Areas Of Satisfaction - I am most satisfied with the thorough explanation regarding our needs and their knowledge.
Recognized Excellence - I would like to recognize Abel for his exceptional service.
Klam Construction was very easy to work with, and very attentive to being certain the worksite was secured from the elements when they went offsite. I won't outlive this roof, but if I ever have need of a new roof for any home I own, I will definitely use Klam Construction again!
Recognized Excellence - Both Able and Katie made the process very smooth, and I want to thank them personally for making the roof replacement so smooth.
I'm super happy with the work. They were fast, efficient, easy to work with and willing to work with me on my needs.
Recognized Excellence - The whole crew was amazing.
From the owner to the installation technicians this is a quality company. They were professional every step of the way with a focus on costumer satisfaction. Their product, skill, and approach to work is among the very best I have ever experienced.
Areas Of Satisfaction - The personal service that the owner and office provided were outstanding. The crew that did the installation went above and beyond to provide a quality experience.
Recognized Excellence - Able and Katie.
Areas Of Satisfaction - Extremely professional
Recognized Excellence - Abel and Katie
Additional Comments - I give Klam 25 stars! Very happy with my new roof!
Areas Of Satisfaction - Their knowledge and professionalism was very reassuring and appreciated.
Recognized Excellence - I would like to thank everyone at Klam Construction for helping to make this project a positive experience from beginning to end.
The crew was hardworking. Everyone was prompt and timely. We were well communicated with throughout the process. It is a great value for the warranty. Klam Construction was knowledgeable, professional, and friendly.
Areas For Improvement - They exceeded all our expectations.
Areas Of Satisfaction - Klam Construction did a great job on such a difficult roof. They came with great references.
Recognized Excellence - I would like to recognize Katie and Able. They were both exceptional.
Areas Of Satisfaction - Worked hard and long hours to get the job done before the rain
Recognized Excellence - The entire team was exceptional including Abel anD Katie
I have already recommended them.
Professional & Organized - Katie in the office was amazing.
Areas Of Satisfaction - I am most satisfied with dealing with the people, it was pleasant and easy.
Recognized Excellence - I would like to recognize Katie for her exceptional service.
Wonderful experience with KLAM! Quality materials, workmanship, and excellent customer service!!!!
Areas Of Satisfaction - Everything! They showed up on time, worked the whole time on my roof, answered my questions, excellent daily cleanup and very nice crew!
Recognized Excellence - Manuel and his crew!!!!!
Klam Construction did a thorough assessment of my roofing needs. They followed up on repairs to the roof before the actual roof replacement. When the replacement of the roof started, the workers worked efficiently to get the job completed in a timely manner.
Areas Of Satisfaction - Abel takes the time to do an inspection of the property, then explains in detail what the options are for roof replacement. He follows through on his promises. The actual job of the roof replacement, which is loud and messy, went smoothly, with the workers diligent in getting the job done and cleaning up afterward.
Additional Comments - I appreciated the prompt communication regarding schedules and answering any questions I may have had during this process.
Areas Of Satisfaction - Abel won my conference with his knowledge. The quote was comprehensive and complete.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys