Recognized Excellence - Abel and the entire crew and office staff were wonderful! Highly recommend!!
Overall, an A+ experience.
Quality Of Materials - The shingles and workmanship look great. It adds piece of mind that KLAM is certified to such an extent that the warranty is even longer than it would normally be for the roof
Areas For Improvement - Not applicable. Expectations were exceeded at every step of the way.
Areas Of Satisfaction - I was highly impressed by Abel's knowledge of his product and thorough inspection my roof to determine what would be needed, so when I decided a year later to finally replace the roof, KLAM is who I called. Katie, in the office, was always willing to answer questions or find out answers if it was something she didn't know. Manuel's crew worked efficiently from dawn to dusk to get the roof done before the weather changed, and also worked with me to change a few details and get the new vents placed exactly where I wanted them. I absolutely love the extra light from the Sun Tunnel which was installed a week or so afterwards. Abel even came out on a Saturday so he could perform the final inspection while I was present and answer any final questions I had. Overall, an A+ experience.
Recognized Excellence - Abel, for his commitment to customer service at all levels of the business. Katie in the office for her patience and responsiveness to all of my questions throughout the process. Manuel and his crew for their efficiency, workmanship, and professionalism.
Klam Construction did a great job replacing my roof. They were very professional and courteous and left the job site very clean. Abel took the time to explain everything to us. The office staff was also a pleasure to work with.
Great crew! Great service! They met all my expectations. They were on-time, thorough, and worked very hard to keep their promises!
Areas Of Satisfaction - They met all my expectations. They were on-time, thorough, and worked very hard to keep their promises!
Recognized Excellence - The owner's enthusiasm, knowledge of products, customer service, and knowledge of how to install the product made me feel that it was very much all in control. He also has a very loyal crew.
Areas Of Satisfaction - I was most impressed with the character of all of the Klam Construction personnel we came in contact with. They were professional, organized, hard-working and clean.
Great experience and quality product of good value. Very knowledgeable. Would recommend.
Areas Of Satisfaction - Abel took the time to explain everything very throughly when he came out to provide the estimate. He took time to inspect the roof and attic. From there, he showed us how he’d improve the air flow.Communication from the office was amazing. Something rare with other contractors we have used.Klam stuck to their schedule.The installers were friendly and very hard workers. Follow-up after the install was great! Abel came out to inspect the job. Klam’s office staff communicated all the way until the end of the project. I never had to call them for anything. Very proactive.
Additional Comments - Top notch company!
Highly recommend this company, very professional, communicative and efficient
Areas Of Satisfaction - Initial consultation was informative, crew was efficient and the final product looks great
Recognized Excellence - Abel was a great help answering all my questions and ensuring I understood all aspects of the process. The entire crew was hard working and conscientious of my home and space.
All the workers I dealt with over the 4 days to replace my roof were respectful, friendly and they worked very hard.They were very meticulous in cleaning up everyday after they were done so it looked like they weren’t even there. The final cleanup was meticulously done and in my experience with any contractor work way above the typical work. Abel , the owner is a very genuine , honest person who knows the value of trust in a business relationship not to mention he is very personable. His values of the work effort from his crews and the respect he gives them is exemplary and it shows in their desire to do a great professional job. I highly recommend Klam construction and would be happy to speak with anyone about my experience.
Areas For Improvement - None..TOTALLY SATISFIED,
Areas Of Satisfaction - All that I said above...great cleanup, respectful hardworking crew
Recognized Excellence - All of my crew and the foremen Milo and Jairo were great , I didn’t talk with the others very much and Katie in the office was wonderful to deal with over the phone. She took care of the details and really appreciates working for Abel and Klam construction. You can tell the quality of a company by the attitudes and performance of the workers and ALL workers I spoke with gave Abel wonderful accolades as a person and a boss. He had his crew covered for jobs and pay when Covid hit and showed them they would be ok cause he believed in them and would make sure that Covid didn’t effect their jobs or income. Incredibly considerate of any one in business to put his workers first and foremost. I have the utmost respect for Abel and his humanity towards his workers and people in general. You don’t come across people like Abel very often especially in the trades.
Additional Comments - Klam Construction was absolutely great to work with...it’s too bad they don’t do other construction work as I would hire them in a heartbeat. As I said..you don’t find owners and companies in the trades that are as good and genuine in their attitudes to complete your job with quality and respect for your home! WELL DON!
Quality Of Materials - The shingles look great and I am impressed with the warranty that comes with them
I was very satisfied with Klam Construction. They were professional and courteous and I feel I got a very good value out of my project. I was also very happy that they wanted to survey the attic. They were the only company that wanted to do that.
Recognized Excellence - I would like to recognize Abel, he was the one that came out and did the initial quote. Also Katie, she helped with any questions that I had.
Areas Of Satisfaction - I was most satisfied with the crew that put the roof on. They worked obscene hours to get this done super quickly and they were friendly. I have one area with some specialty woodwork and they matched it. They did a really great job.
Klam Construction was great to work with, they did a fantastic and timely job for a fair price. Would definitely recommend!
Problem Resolution - One of the guys stepped on the bathroom ceiling vent/fan from above in the attic; it ripped out of the ceiling a bit. Able called someone to fix it right away. The craftsmanship was excellent, cant even tell there was a problem.
Areas Of Satisfaction - They didnt waste our time. We got a quote from another company a few weeks prior; the representative was in our home for over 3 hours trying to sell us an exorbitantly overpriced roof. As soon as we met Able we knew KLAM would get our business; he is trustworthy, honest, and respectful of our time. Communication with the company was easy and timely.
Klam Construction did an excellent job with our project and I would not hesitate to hire them. They were timely, profesional, communicative, organized, clean, safe and our roof and skylights look great! They also provided good, professional insight about related projects with the insulation and lighting and coordinated very well with our other contractors so that the project took place with minimal interruptions. Klam finished the project ahead of schedue and also ensured that the cleanup was thorough and had both come back to check the work and contacted us after the project to make sure that everything is in order to our satisfaction. Put simply, they are just great and we couldn't be happier with their work.
Areas For Improvement - Klam Construction did not fall short of any of my expectations.
Areas Of Satisfaction - They were so good on so many lelvels! Communication, scheduling, the crew. Just great in all areas!
Recognized Excellence - I would like to recognize the project manager, he was very confident and very organized. The owner also came to check on the project himself and followed up with us.
Klam did a great job from the initial walk through to the completed project. I had 3 companies look at the job and they were by far the most knowledgeable and professional. They work incredibly quickly and competently and in my offer more than the others I spoke with. I recommend them to anyone looking
Areas Of Satisfaction - Communication and follow through
Recognized Excellence - Able (always on time, professional, and friendly), the install crew (worked very efficiently and did a great job cleaning up after each day) and Katie (great job communicating and keeping me updated on the project)
Recognized Excellence - The crew that did our roof were outstanding. They worked extremely hard, were very professional, and quickly addressed any concerns I had. Abel, the owner, was always honest and on time to all appointments. Katie Alley who answers the calls and does the scheduling, etc. was always courteous, prompt and professional. This is a great team and company.
Additional Comments - I highly recommend Klam construction and Owens Corning roofing materials
Quality Of Materials - We are very pleased with Klam Construction! What an amazing company. They were the only company out of 5 roof bids to get into the attic and onto the roof to see exactly what was needed for our roof project. The roof looks amazing! And just a few days took a hell of windstorm battering and survived. The shingles didn’t budge. We are recommending this company to everyone who will listen.
Areas Of Satisfaction - Everything! Such a great owner and company
Recognized Excellence - Abel, and the crew that came to our job site.
My experience with Klam Construction from day one was extremely positive. After spending countless hours researching roofing companies, I came across Klam Construction and thoroughly researched them. The initial estimate with Abel was very thorough. He was the ONLY estimator to thoroughly inspect our attic space and that quite impressed me. He took the time to go over in detail what needed to be done to improve ventilation and the products that they use. He gave us a detailed estimate. Their pricing was very fair and in line with what I expected. Katie was wonderful to work with as well. She was great with communicating and keeping the process organized. The roofing project took two days to be installed and we were quite impressed by that. I really like that Abel uses so many of his employees for the jobs so that they can get it done quicker than other roofing companies who use less people on their crew. The workers worked hard in the heat and they were very respectful of our property. They cleaned up the yard after both days and I really appreciated how thorough of a cleaning that they did, because we have a dog and I was worried about him stepping on debris. Once the job was complete, Abel came back out for an inspection and I appreciated him taking the time to check everything in the attic again. Purchasing a new roof is probably one of the most worrisome home improvement projects that you have to do and I am so thankful that I chose Klam Construction, because now I have peace of mind knowing that it is installed correctly and looks beautiful. Thank you Klam Construction - I wish more contractors were like you!!
Areas Of Satisfaction - From the initial appointment, Abel impressed me greatly. Not only did he take the time to fully inspect our attic space, but he explained in detail what needed to be done and why. He is extremely knowledgeable and cares greatly about the finished product. I researched many other roofing contractors and of the ones who came out to give an estimate, Abel was the ONLY one who fully inspected our attic space. We are also highly satisfied with his crew. They worked hard and left the area clean each day. I also love they use such durable products. Lastly, I appreciate that when the roof was complete, Abel did another inspection and checked out attic space to make sure everything was done correctly. I really wish more contractors were like them. You can tell the sense of pride that they have in their work and in their finished product.
Recognized Excellence - Abel Serrano - I can tell he has a lot of pride in what they do and he has high standards. I very much appreciated him taking the time to explain everything to me. Katie Alley - She was always available and great at communicating throughout the process. Glenda Farmer - For all of her work with our permits. We very much appreciated her taking the time and having the patience to get our permits in place. To the whole crew - Thank you for working so hard on our roof in the hot weather and for being so respectful of our property.
Areas For Improvement - There was absolutely nothing that Klam fell short on!
Areas Of Satisfaction - Communication from the company folks was amazing throughout the project. And then the installation team continued that pattern. We had an extremely great experience with Klam and will recommend them at every opportunity. My neighbor on one side is a retired roofer and on the other side is a licensed general contractor and BOTH of them noticed the quality of the installers' work and told me they were impressed. Thank you, Klam!
Recognized Excellence - Katie was super helpful in making the schedule work and for keeping us up to date on the plan!
Areas For Improvement - The company is great!
I am unbelievably impressed with how knowledgeable they were, how prompt they were, and the quality of the work. They went out of their way to protect our landscaping and the exterior of our house as well, which was amazing.
Areas Of Satisfaction - The owners attention to detail and obvious desire to do a good job on the project.
Recognized Excellence - Abel was absolutely amazing. He was on top of some core issues with our 1974 era home (lack of ventilation), and proposed intelligent, aestheticly pleasing fixes. When there was an issue, he and Hiro came up with a solution, and the next day, it was finished.
Areas Of Satisfaction - Abel was great at explaining the product, and I really appreciate the follow up.
Recognized Excellence - Abel was a great guy to work with.
After the roofing was done, there were a couple of things they had to do. They were so professional. I have a split level home, so I could watch them at the end of the first day without them knowing. They had worked a 12 hour day and were still doing their work very diligently. They paid attention to detail and cared. They did an exemplary job. The work was done the best way they could have done it.
Contractor Knowledge - Klam Construction was beyond helpful and knowledgeable. I have used other Owenings Corning companies and Klam was the most knowledgeable. They were making sure the roofing was done to the best of their ability.
Areas For Improvement - Klam Construction did not fall short of my expectations. Everything they did went beyond. The were good at communication. They were great before the job and after. There is nothing that I wish they had done differently.
Areas Of Satisfaction - Just knowing that Klam Construction cared about going above and beyond is something that I really appreciate.
Recognized Excellence - Jairo was on sight and was the foreman. He related to me great. He related to the crew with the same respect. There were never here just trying to get by. You could tell the crew felt like they were doing important work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys