Klam Construction has earned our five-star rating. From beginning to end, each Klam employee with whom we worked provided stellar service in every aspect of our roof project. They gave us a beautiful new roof in a timely manner. Everyone was polite, respectful of our property and clearly interested to provide a quality product with quality service.
First, we were most satisfied with their rapid response time and willingness to help in an urgent situation. Second, we are most satisfied with their work ethic, respectfulness, knowledge/experience, well organized with materials' deliveries and overall quality of work. Third, we were most satisfied with product quality and warranty.
Everyone at Klam Construction deserves kudos for their work ethic. Katie and Abel (as the initial contacts), were unfailingly polite, cordial and willing to go the extra mile for us. We felt they were honest and authentic people who were truly committed to our needs.
We chose Klam from a competitive among the top rated roofing companies in our area. From the very beginning of the process, it was clear that Ablel and his team had the vision and the experience to do the job right the first time. The project was completed in the allocated time, for the bid amount. No issues at all. They used superior materials and the craftsmanship is top notch. I would recommend them without hesitation.
We were extremely happy with Klam and their employees. Their knowledge and experience in the roofing industry is very evident. The staff was wonderful to work with, from initial quote to final inspection. We were impressed with their attention to detail and organization on-site. We would definitely recommend this business!
Customer service was exceptional, as was Abel's knowledge and experience.
Our 20-year roof started leaking after 35 years (go figure). I checked the Nextdoor app and asked friends for roofer recommendations, and chose three from whom to get bids. The first one took a 10-minute walk around our house and sent a bid. He didn't seem that interested in our business. The second one got on our roof and checked it out. He sent a bid that was identical to the first person's bid but warned us that there definitely would be rotten plywood underneath the shingles that would need replacing, and possibly damage in the attic, but he wouldn't know how much (and at what cost) until he started replacing the roof. I would have gone with him, because I trust the realtor who recommended him, but I wanted one more bid.KLAM Construction had outstanding reviews on several sites, so I scheduled an estimate. Abel, the owner, first did a thorough inspection of the roof. He explained where the water was leaking, where the original roofer had cut corners, and what a modern roof would consist of. Then he did an equally thorough inspection of the attic, taking pictures to show me some sheets of plywood that would need replacing, and saying that there might be more under areas of the roof that weren't visible. Fortunately, there was no other damage. He told me to add some insulation strips to the edges of the attic hatch. Then he gave me a detailed explanation of the entire roofing process, including technical details (I have an engineering background and wanted to hear them), and told me about the platinum-level warranty offered by Owens Corning. Abel's bid was somewhat higher than the other two, but the warranty more than made up for that, and the roof would some extra ventilation features that the other two roofers hadn't offered. Also, I wanted to give our business to Abel because he had gone far beyond what the other two had done in terms of his inspection and explanations.After that, Katie, his coordinator and assistant, took care of the contracting and scheduling. She was a pleasure to deal with during the entire process! We thought it would take a couple months to get on the schedule, because it was the busy (rainy) season, but our roof is simple, and there was a three-day break in the rain, so Katie was able to schedule a crew for that week. The crew was polite and professional. The process took two and a half days, and the crew cleaned up everything at the end of each day.On the last day, one of the crew members told us that he had accidentally punched a hole in our ceiling, and was very apologetic. These things happen, and Katie scheduled a ceiling-repair person to come fix the ceiling. He did an excellent job, and we can't even tell where the damage had been.Our new roof is beautiful! I can't recommend KLAM Construction highly enough. I'd use them again if my wife and I ever need a new roof, but if we stay in this house, the roof will outlive us. :-)
They did a wonderful job!
Friendly and efficient crew. Wonderful mgmt. Attention to detail.
I was so happy to have found Klam Construction. After taking bids from several other companies that often failed to fully address our roof's ventilation issues, we got a complete bid and a well explained proposal from Klam Construction. Our small roof needed a lot of work and it was done to a very high standard. The "designer" shingles that we choose look great. We were happy with the process from start to finish.
I really appreciated Abel looking at the complete picture of our roof's needs. He took time to demonstrate how our goals could be accomplished. He used photos to show how ventilation was added on a similar roof with vaulted ceilings. He showed how exactly the baffles would be installed, which made it very easy to trust in the process.
The crew worked really hard and the results met and exceeded our expectations.
Abel was fantastic in communicating and explaining what Klam could do. Katie was also great in communicating.
Klam Construction is probably one of the most professional companies I have worked with in 45 years in the construction industry.
I was most satisfied with the clean up and the professionalism. They did a very quality job.
Klam construction is the best. Abel, Katie and the team are fantastic. No-brainer, Klam should be your roofer
All members of KLAM Construction that I interacted with were quite pleasant and professional.
I received 3 estimates for my roof. Abel spent the most time of anyone and provided the most detailed description of the project. He even noticed we'd had problems with squirrels and addressed how he would squirrel-proof my roof. When the 3 estimates came in, we were pleasantly surprised that Klam's was the lowest. Based on how much time Abel had spent with us and the warranty offered, my wife and I assumed Klam's estimate would be much higher than the others, and I would have been willing go with Klam if it had been a little higher than the others. They offered the best warranty by far with no extra cost. Klam contacted me 1 month earlier than they estimated to let me know they were ready to schedule. When the weather delayed the first day of work, Katie left messages keeping me appraised how they intended to proceed. The crew did a great job tiding up after the work was done. Overall, I'm very happy with Klam Construction.
Abel was very detailed oriented and spent more time with me than any of the other estimates. He noticed we'd had problems with squirrels, which no one else mentioned. Excellent communication with Abel and Katie. When the weather delayed beginning the job, I appreciated the messages Katie left letting me know what was going on and what they planned to do.
Abel provided us with the information that we needed to make an informed decision and never brushed off any of our question or concerns. The job was done quickly with a minimum of disruption. The cleanup afterward was almost perfect and when one piece showed up later, they came promptly to verify that everything was okay.
I learned a lot about roofing from Abel. He made all the other candidates for the job look either lazy or ignorant.
I loved getting more information than I needed. Abel shared his knowledge and his enthusiasm for this business. His employees shared his attitude of wanting us to be happy.
I smile every time I think about this experience. It's so nice not to be sweet talked or conned or just ignored.
We’ve lived in this house since 1976. We have had a kitchen remodel, an office remodel, a professional house painting, some “hardscaping” yard work AND a previous re-roof. We have never, not ever, had a BETTER experience with the professionals with whom we’ve worked. Able was extraordinary. He carefully explained all that he proposed to do for our roofing project. He furnished drawings and brochures of suggested materials. He gave us addresses of his roof projects so that we could see what different shingles actually looked like on a house in our location/environment. Able’s crew was wonderful! Efficient, skilled and amazingly FAST. And so nice. These guys really represented Klam Construction well.We’d also like to commend the office personnel. They kept us informed about our project and efficiently submitted all the necessary warranty forms. We are happy to recommend your company and to have your Klam Consruction sign in our front yard. *please note* This is actually the first review of any company we have dealt with in our various home projects we’ve done in the past 43+ years. We are grateful for the experience we had with all the folks at Klam Construction. We highly recommend this fine company.
Top notch staff in the office and the installation crew.
Explaining the steps and the process. Also being available for questions about the project.
They were on time, professional, and did a good job.
Everything was great, they were very nice and showed me all the materials and were very thoughtful. They kept things clean and protected. I was very impressed.
I was most satisfied with how they were honest and they did what they said they were going to do. They were very polite.
I thought they were the best out of several I looked at. They use the highest materials and were also reasonable. They did not try to cut any corners. I am very happy with everything.
Timely and high quality roof replacement
I believe the craftsmanship was excellent! The detail of the estimate set the company apart from others.
Crew did a great job. Removed two layers of roofing, and all the plywood took everything down to the rafters and replace the roof, added new venting all in 2 1/2 days.
All of my neighbors have used Klam for their roofing projects and I got their info from my next door neighbor. I couldn't be happier with my new roof and the process. Everything was wonderful!
All the employee's were great. Arrived on time, cleaned the entire area each night. The office staff kept me informed. I have already recommended Klam construction to friends
I think Klam Construction has nailed it the way a costumer should be treated. Honesty, neatness, reasonable pricing, quality of products and great to work with.
I was successful in construction my whole career before I retired because I put costumers 1st. Abel is the same way Everyone should get at least 3 bids I did and if they aren't the low bid you better check what may be missing from the others because Abel doesn't miss anything.
It was a really great experience. I felt like I was very informed about the work to be done, what the price was and seemed fair. I am happy with the work that was done. It was really great working directly with Able the owner and his crew.
They didn't fall short, they exceeded my expectations.
I was most satisfied with the communication. The area stayed very clean and it was done very quickly. I am happy with the job.
I would like to recognize, Able, Katie and Hiro.
It was really great and I got my roof done. I was nervous because I had never done that before. I got a lot of bids and thought Abel was fair. Able gave me the bid while he was here and I didn't have to wait for it. Other companies say if you act now we will give you a better bid. Able was good about that.
I'm pleased with the way they re-worked the attic ventilation. It's much better now, with dedicated vents for the exhaust fans and new roof ridge and air-intake vents. My attic will be much cooler in hot weather.
Easily the best decision we've ever made in the contracting/home improvement area for our home. From Abel to Katie, plus every employee in between, total professionalism, reliability, and quality. A roof is a large and expensive project (we received five full bids), and we couldn't be happier we chose KLAM! You won't be sorry if you do too!
Communication, explanation, overall quality of the workmanship and materials. No shortcuts!
Abel, Katie, and the entire work crew.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys