Areas Of Satisfaction - Hardworking crew and responsive including everyone on their staff.
Areas Of Satisfaction - I obtained 4 bids for this project and I liked Abel's knowledge and explanation of the project. The installers also worked very hard in high temperatures.
Recognized Excellence - Abel, and the installation crew.
Skilled craftsmen and quality components, the right combination for perfection. Thank you!
Quality Of Materials - Excellent all the way around. Thank you, well done!
Recognized Excellence - Katie Alley has been an enormous resource of information, scheduling, and logistics. Thank you Katie!
Very friendly and professional team. Arrived on time and completed within the projected time expected. Overall job looks great!
Areas Of Satisfaction - Communication with Klam was great from the office staff to those doing the actual work at the home. They were also extremely good with clean up to the point that the work area was actually better looking than when they started.
Recognized Excellence - Abel Serrano and Katie Alley.
Areas Of Satisfaction - Klam showed up when scheduled. They completed our roof almost entirely in one day. They worked so hard!
Recognized Excellence - Abel, the owner, is fantastic. The crew members were some of the hardest working people we have ever met.
We have used Klam Construction for 2 different roofing projects over the last 3 years. They have been absolutely amazing! The office staff is knowledgeable and can help with any questions you may have. The field installation crews are courteous and very conscientious about keeping the work space clean and free of debris. Quotes for service are tendered quickly and thoroughly. An itemized list of every item included in the bid is included so you know precisely what you are getting for your money. I will not consider any other roofing company in the future. They are my go to roofers for life!
Recognized Excellence - Katie the office scheduler! She's the best! Abel owns the place and does the bids for jobs. He's a super cool guy who takes the time needed to explain everything!
All the employees at Klamath were helpful, knowledgeable, friendly and efficient. The went overboard to address my concerns about the load on my rafters and the general structure of the house. The “platinum” guarantee on my roof requires mid-level vents all around my hip roof, and in these really hot days I’ve already noticed that my house cools off faster at night, without my having to add an attic fan. The 3 installers were especially friendly and hard-working. I can’t imagine a better crew.
Recognized Excellence - Abel was great at explaining their service, and even called in a favor from a contractor friend who evaluated my roof load. Katie was exceptional in fielding my questions and providing documents for Washington county building department, and as I’ve said above, Manuel, Luis, and Abelardo were fast, skilled, friendly, and left the job site immaculate.
From start to finish, Abel & his company were knowledgeable and professional at every step. They earned the glowing recommendations received from previous clients in my neighborhood. The job site was kept clean and the crew was very friendly and professional. They we're also able to properly address a black fungus and poor ventilation issue in my attic. The only issue that arose was slight nail blow through in the soffit eaves, but that was quickly addressed. Overall I am very happy with Klam Construction and the work they did on my house.
Areas Of Satisfaction - Abel being frank & honest about the problems he found and the mitigation steps he would take.
Areas Of Satisfaction - The construction workers did an excellent job protecting the plants in our yard, and left our property immaculately clean.
Recognized Excellence - Everyone I spoke to was wonderful. Jairo was friendly and helpful, and both he and Abel answered all of our questions.
Additional Comments - I am 100% completely satisfied. The roofers at KLAM do truly excellent work.
Recognized Excellence - Owner Abel is fantastic! He met with us personally to generate our bid and to educate us about how increased attic airflow could enhance our comfort. Can't say enough good things about the guy.
I hired Klam Construction because the reviews I read mentioned Abel kept his appointments and that the staff communicated in a polite and efficient manner. It also received high marks on the quality of its work. Every appointment was kept and always on time. If Klam needed to move the appointment, I was always contacted in a timely manner. They finished the job in three days. A water faucet was broken, and Abel immediately subtracted its value off my bill, no questions asked. The work crew was polite, and when a worker found a problem with dry rot , he quickly pointed it out to me, and he and Abel came up with a solution. I am recommending Klam Construction to my friends who need a new roof. I would hire Klam again.
Areas Of Satisfaction - Communication, explanation of two separate/distinct bills, work ethic and professionalism across the board.
Additional Comments - Without hesitation, I will recommend, Klam Construction to people I know.
Recognized Excellence - Able is fantastic!
Klam did an excellent job! I would highly recommend them.
I recently bought my first house and didn't know where to go for a new roof. I got four or five quotes, but Abel was the only one to show pictures, draw diagrams, and take the time to make sure I understood what he was proposing. He also did the most in-depth review of my roof and generated a diagram that the team worked off of.The entire team at Klam has been great at communicating. I had trouble getting in touch with most of the roofers I talked to, so this was refreshing. Katie always gave me a prompt response. The roof itself looks fantastic and I sleep better know the ventilation is up to code. Manuel was the foreman and he made sure the job got done on schedule while keeping my yard and my neighbors' yards clean as well.
Areas Of Satisfaction - The communication was really good and I felt well-informed when I made my decision. Everyone I dealt with was great.
Recognized Excellence - Manuel seemed to be in charge on site. He did a great job letting neighbors know what the plan was and finished everything in a timely manner. He and anyone he had working with him were great.
Areas Of Satisfaction - Knowledge and thoroughness of Abel. He and his team were awesome. We received referral from our neighbors and we will definitely refer others too.
Fantastic company. Quality work, reliable and fairly priced
Areas Of Satisfaction - Communication. They kept me informed through the process
Recognized Excellence - The entire team
I had quotes from 5 different companies and Klam Construction was the most thorough by far. They go above and beyond and own every aspect of the installation, having fixed numerous mistakes from the original home build they came across as they worked. The details matter and I am very confident in the quality of my new (and beautiful) roof.
Areas For Improvement - None..every area was great, even exceeding my expectations.
Areas Of Satisfaction - Abel got up into the attic first thing to inspect. That was the best thing that happened. No surprises down the road.I knew exactly what was needed.
The crew was professional and efficient. They completed the job quickly. We had our roof placed just before the heavy rain and snow, and we are so thankful!
Recognized Excellence - Abel was amazing to work with—friendly, straightforward and honest.
They did a great job. It was wonderful.
Areas For Improvement - They exceeded my expectations.
Recognized Excellence - Able was exceptional.
Additional Comments - It was great. They were friendly and helpful. I have no complaints.
Areas Of Satisfaction - The team's professionalism, attention to detail, and overall work ethic. It was an impressive operation from start to finish.
Recognized Excellence - Manual was the team lead for our project; his entire team was efficient and friendly. Katie was always helpful and kind over the phone. Abel was thorough in his estimate, quote, and project overview. We are very happy with the service from Klam.
Areas Of Satisfaction - Clear communication. Excellent customer service Efficient staging of materials Quick installation of roof
Current Referrals - Have already spoke to two neighbors who made inquiries about Klam Construction. They were equally impressed by the work done, the price, and how efficiently installation went on my home
Recognized Excellence - All great!
Areas For Improvement - Klam Construction did not fall short.
Areas Of Satisfaction - Their contact and professionalism were very welcome.
Recognized Excellence - I would like to recognize Abel for exceptional service.
We highly recommend Klam Construction. From the first meeting to the end, our experience was positive. I quoted our roof replacement with five companies. None of the others were transparent about their quotes or the work they planned to do. Klam proved to be the most thorough, happy to explain everything and anything, and at a very fair cost.
Areas Of Satisfaction - As I noted above, they were the most transparent and thorough. And happy to educate me. Everyone was courteous and reliable.
Recognized Excellence - I don't remember everyone's names now, unfortunately. But Abel And Katie were wonderful.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys