I would definitely recommend Klam Construction, they have been a pleasure to work with.
Areas Of Satisfaction - Abel and his crew listen to the customer, make suggestions based on observed needs, and focus on getting the job done right.
Areas Of Satisfaction - Customer service. Very responsive.
Recognized Excellence - Able, Katie, and installers.
Nice folks. Showed up on time, finished on time. Owner Abel Serrano gave the estimate and explained clearly every little piece of the job. Mr. Serrano replied clearly and concisely to every question I had. His crew showed up on time, worked quickly and finished on time. I chose an Owens-Corning contractor to ensure a corporate guarantee that lasts long enough, in case the contractor owner retires. I chose Mr. Serrano's company because I liked him and got the most confidence from his estimate. But given their level of expertise and general reputation, I don't expect problems.
Areas Of Satisfaction - They struck me as very knowledgeable and I haveConfidence in the work that they did. I also appreciated that they were able to start the project earlier than expected.
Klam Construction is a great company to work with. They are extremely professional and very clean and organized. I would strongly recommend them to anyone who is looking for a quality roof.
Areas Of Satisfaction - Very professional and clean. They crew did a great job keeping the job site clean and safe.
Recognized Excellence - The whole crew did a stellar job. We were impressed with all of them. As always, we were very impressed with Abel!
Abel was very knowledgeable and I felt confident that Klam Construction would do a great job when we selected them....and they did! Their team lead, David, was very organized and went above and beyond in his work. The entire team worked very hard. Katie in the office was a great help in answering questions and quickly returning calls. I would definitely recommend Klam to others.
Areas Of Satisfaction - I appreciated Abel's straight forward approach, making sure we understood what was necessary for a quality roof replacement and appreciated that Klam did not do a "hard sell" as we encountered with some other companies we talked to when we were getting bids.
Recognized Excellence - David, the team lead on our project, did an excellent job. Thank you David!
Klamath Construction is an excellent company to do business with. Very knowledgeable, professional, on time, and efficient.
Thorough and professional estimate. Extensive knowledge of their products and procedures was a big selling point for us. Top-rate customer service: all questions and concerns were addressed in a timely manner with ease and consideration for our schedules. The work crew was fast, clean and efficient. After hearing our lighting issues, Abel recommended specialized tinted skylights and the company he steered us to supplied an excellent product that has solved the problem of too much sunlight flooding the house. This has also made us very happy. Will definitely recommend Klam to anyone who asks. A truly great experience.
Areas Of Satisfaction - Thorough and professional estimate. Extensive knowledge of their products and procedures was a big selling point for us. All questions and concerns were addressed in a timely manner with ease and consideration for our schedules. Top-rate customer service. The crew was fast, clean and efficient.
Recognized Excellence - Abel Serrano and Katie Alley. We didn't get the names of the crew, but hats off to them also.
Areas Of Satisfaction - The owner coming out to the house for the bid and final inspection, very professional. The office staff had great communication.
Recognized Excellence - Katie Alley and Able were both great to deal with.
I was impressed with Abel's knowledge of roofing components. For me, online reviews can be important. I found positive reviews and no negative remarks. Customers are more likely to provide a review if there were problems with the work. He also suggested I use a different system for rebuilding my deck cover that's attached to the roof top. The roofing crew professionally installed the new supports for the cover. After the roofing was completed I began installing the new cover. I think the new cover will be far superior to the DIY cover that was there before. The crew worked very efficiently and cleaned up the site at the end of the day. I recommend Klam for any roofing projects.
KLAM construction demonstrated courteous, professional, and skilled behaviors from the intial estimation visit through the post-completion follow up and inspection. Would recommend without hesitation.
Areas Of Satisfaction - KLAM construction crew worked as a well coordinated and skilled team of professionals and always consulted and worked with me whenever unforseen challenges were discovered during the repair and replacement process on our roof. They showed up on time, worked long and hard days, and always left the job site clean and picked up each day.
Areas Of Satisfaction - High level of communication in regards to scheduling and any queries I had.
All interactions with Klam were excellent. We appreciated their vast knowledge, hard work and customer service excellence. Highly recommend.
Areas Of Satisfaction - They came out and explained everything that had to be done in detail and answered all our questions.The bid was very specific and accurate. Final bill was the exact same price as the bid. The workers worked hard and for long hours to get the job done, which was very appreciated. Katie was responsive and communicative throughout the process. The entire organization was excellent. We are very pleased customers.
Recognized Excellence - Honestly, they all provided exceptional service. I would recommend them to anyone needing a roof replacement.
From the inspection for the estimate, to interacting with their office staff, to the final caulking of some exposed nails, I’ve had nothing but a great experience with every member of their team. I will absolutely be recommending Klam to others.
Areas Of Satisfaction - The entire job was done quickly but effectively. Very smooth installation.
Current Referrals - I will be using Klam as my go to referral for clients of mine as I work in Solar
Recognized Excellence - Abel, Milo, Lazaro, and Carlos all did an amazing job on site. Really appreciated Katie and Abel Jr. helping with the logistical office end of things.
They did the work very well and any problems were handled without any questions. I would definitely recommend them if you would need your roof done.
Quality Of Materials - Thank you for your service, your products are top quality and your team was very professional with a affordable price Thank you. Rebecca
Areas Of Satisfaction - They did e everything that was asked of them
Katie and Abel were great at communication, kept me up to date with any changes, and made sure I was satisfied with the project. This is a rare occurrence in current times with a general contractor.
Quality Of Materials - Overall, I am happy with the project from start to finish, most notably the communication which is rare to find in a contractor.
Areas Of Satisfaction - Excellent communication, and doing the job that was promised without hassle.
Abel and his crew were great!
The best, this was my 4th roof, total satisfaction every time
Areas Of Satisfaction - Professional and courteous
Working with Abel Serrano and Katie Alley was wonderful. I highly Klam Construction for any need with roof repairs or replacement.
They are really good people. Klam Construction is very understanding and when questions come up, they will answer them right away. They are top-notch and the very best! I have already recommended them to other people and the roof looks absolutely beautiful!
Contractor Knowledge - They were fantastic!
Areas Of Satisfaction - The owner of Klam Construction did a really good job explaining the needs of the roofing job to us. He fully inspected the inside of the attic. He did a very thorough job, then gave us an estimate. In the construction of the roof, they added these hooks for workers to use to hold themselves up while working on the roof. I had never seen that on a roof before.
Recognized Excellence - I would like to recognize the owner, for his exceptional service.
Additional Comments - It went smoothly.
KLAM Construction provided outstanding service from the moment they provided a detailed bid to the completion of the job! Everyone at KLAM from the owner, Able, to the installers, and Katie at the front desk, were professional and answered any questions. I highly recommend KLAM Construction for your next roofing project.
Quality Of Materials - I do extensive research before buying a product or service and Consumer Reports rated Owens Corning at the highest level for longentivity and value.
Areas Of Satisfaction - Communication, value and quality
Recognized Excellence - Able, the owner, Katie at the front desk and every worker who installed the roof
Areas Of Satisfaction - Friendly and professional.
Recognized Excellence - They were all very professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys