Excellent, efficient work. Abel was superb and very thorough. We got 5 bids and KLAM was the clear front-runner. Very happy with the work.
Areas Of Satisfaction - Very thorough explanation of roof, venting needed and options during bidding process. Great communication before, during and after project was completed.
Recognized Excellence - Katie and Abel were great to work with.
Areas Of Satisfaction - Great job very professional and great people
Recognized Excellence - Hiro, Able Jr , Able and Katie ,Not sure all the crew guys names but they were excellent !
Additional Comments - Great job everyone ! Thank You
Areas Of Satisfaction - They did what they said they would do and when they said they would do it for a reasonable price.
Recognized Excellence - The whole installation crew.
Klam Construction is TOP NOTCH. A superior owner with integrity, forthrightness, and clear communication skills. I could not have asked for or expected a better experience. From Abel the owner/estimator, to Katie the office manager and the entire work crew all were TRUE professionals in the greatest sense of the word. And speaking of "words", my wife and I cannot fully express our sincere satisfaction, gratitude and surprise at how efficiently, effectively and courteous everyone was. To say the crew was hard working is an under statement. They were also very impressive in how they coordinated each portion of the project with hardly a word between them. To use the old adage ... "It ran like a well oiled machine!" BUT in over-drive!
Contractor Knowledge - From the initial meeting with Abel, the owner and estimator, the experience was top notch. Something I have never experienced with any other contractor in any phase of construction. AMAZING is not descriptive enough.
Professional & Organized - From Katie in the office to Abel the owner/estimator both were quick to respond by phone or email to any question my wife or I had.
Communication - All the working crew and staff communicated with us in an extremely clear and concise manner.
Installation Crew - The installation crew was PREMIERE. All sides of our house had either garden beds, flower beds, flower pots, a water fountain or decorative shrubbery. Every item was carefully covered and protected through the entire process.
Clean & Safe - The job site was kept extremely clean and was free of debris, nails and shingles. When the crew was drilling holes for the placement of extra eave vents they even held a trash can underneath the drill to collect the falling shavings and sawdust.
Work Done Right - One morning it appeared a section of shingles was not laying down flat and sealing properly. Rather than wait and see if it would resolve itself and seal in the heat of the following day or two the crew notified Abel and he had additional bundles of shingles from a different lot brought out and the crew replaced the questionable shingles right then and there. some bundles from a different lot of shingles and notified Owens-Corning of the possible problem.
I’m “over the moon” pleased with the quality and speed of work provided by Klam. Professional, knowledgeable and efficient every step of the way. They should rename their company to “Magical Experience” because it was exactly that for me.
Areas For Improvement - Work with customers who have dogs to communicate break times when they can take their dogs on potty breaks while the work is going on.
Areas Of Satisfaction - The quality and configuration of the new roof structure improved my quality of life tenfold. My house is cooler and I’m sleeping better at night.
Recognized Excellence - Manuel deserves a raise. He’s an excellent foreman! I very much appreciate Abel’s hand’s on approach during assessment and quote. He helped me feel good about my decision.
Klam Construction LLC is the ultimate roofing company.
Areas For Improvement - None. “THE BEST”
Areas Of Satisfaction - The crew was so efficient and fast that they completed the job much sooner than I thought possible (and they did itRIGHT!).
Recognized Excellence - Abel Serrano, Manuel & Crew, Katie Alley & Glenda
Additional Comments - EXCELLENT COMPANY……….EXCELLENT EXPERIENCE!
KLAM was very efficient and hard working. I recommend them to anyone who needs a new roof.
Klam Construction is a well managed professional team from the owner, to the office support staff to the on roof talent, right down to the clean up crew. Would highly recommend them.
Areas Of Satisfaction - First, we wanted to replace insulation in our upper story, and Able worked closely with the insulation company to pull off a tricky bit of timing.Then, in the process of replacing our roof, dry rot in our “eyebrow” windows was discovered. Replacing these 100 year-old, hand-crafted windows would have been super expensive. BUT they looked carefully and found that it was not the window, but the frame that held the self-contained window in place. They crafted new frames, reinstalled the windows, and saved us thousands of dollars! This is the second house that KLAM has installed for us, and we highly recommend them.
Recognized Excellence - Able, of course, and the ever patient Katie.
Having moved to the area after retiring as a residential general contractor, I am used to interviewing, hiring, and overseeing other contractors, but have no contacts here. I needed my own roof done, and called suppliers for a list of their best roofers. From there I got bids, researched each company, and KLAM was an easy choice. I was confident in their knowledge, professionalism and product. Not the biggest or fanciest, they are also not the cheapest - which means they are able to deal with unexpected events.With great communication leading up to the start of the project from Abel and Katie, the crew and support people were always on time and worked very hard. We had a large cedar shake roof on a steep pitch with several rooflines/ridges, so it was a big job. Protecting our new deck and many plants surrounding the house was a concern, but they took the time and effort to avoid damage without my prompting. The quality of the roofing, workmanship, and cleanup was more than expected. I checked their work every day after they left (always protected from rain, even when not forecast), and everything was always on track. When they left, I was pleased enough to give each of the crew a decent tip. David
Areas Of Satisfaction - Blend of price and professionalism
Recognized Excellence - They were all outstanding to work with.
Additional Comments - Like most homeowners looking for contractors, I had no-shows bids, a very high bid, and a scary, low bid. KLAM was in the middle. Part of the reason I went with them was that they didn't push upgrades or easy ways of on a difficult job. The highest bidder (by $20k) missed a crucial component of redoing the roof ventilation, and pushed the highest level of roofing hard.
KLAM construction is a "class" organization. I recommend them without reservation.
It was a pleasure to work with Klam Construction. Every step of the roofing process was explained and adhered to. I felt very comfortable from start to finish.
Recognized Excellence - I would like to thank Abel for a great job, he took his time inspecting our current roofing system, and drew up a plan that would provide a great roof, and improve our ventilation system. I would also extend my appreciation to Katie for her diligence in facilitating the process. Kudos!
Areas Of Satisfaction - Professionalism, communication, and attention to detail.
It was a joy to work with Abel and his crew from the beginning to the end of the project. Their work was of the highest quality and reasonably priced.
They did a great job with my roof. Very professional from start to finish. I would highly recommend them for any roof project.
I definitely made the right choice in roofing contractors. From my first meeting with Abel, I was confident as he was super knowledgeable and trustworthy. They replaced 3 rafters, 50 sheets of plywood and reroofed. Their attention to detail is impressive and seldom seen these days. The crew was great and did exactly what they promised. I would use no other roofers other than Klam construction.
Areas Of Satisfaction - Honest, hardworking and caring.
Recognized Excellence - Abel and his crew.
My home's age is approaching 100 years and the roof design is complicated by lack of eaves and soffit, the presence of a central located chimney, valleys, and later added dormer & sky lights. Able and his crew carefully studied the situation and recommended ventilation improvements as well as insulation and a membrane cover for the dormer's flat roof. Milo and his crew installed the baffles, vents, architectural grade shingles, and welded membrane with great care. The finished roof looks terrific! I can recommend Klam Construction without reservations!
Areas Of Satisfaction - Exceptional care to maintain property and the extra time to explain and ensure understanding of options and recommendations.
Recognized Excellence - Although everyone on the crew was professional in their demeanor and very polite, the lead craftsman Milo was outstanding in his communication and care to get the installation done in the best way possible. I really enjoyed working with Milo.
Klam construction did a great job on our new roof. We have a very complicated roof with many peaks and ventilation issues. The estimate from Klam was one of the most comprehensive we received. Klam added more ventilation than was in the estimate because that is what they felt was necessary. Moreover, they did so at no additional cost to us. Truly outstanding.
Recognized Excellence - Katie was great to work with answered my questions, helped me understand the plan etc.
KLAM construction sales (Abel Serrano) went over the features of our new roof and answered all of our questions. KLAM did an excellent job with our house roof and the cleaned up the job amazingly well. The crew was super quick and worked with us all the way.
Areas For Improvement - I do not have any negative comments on the quality of the work or any aspect of the job. There did very well on everything.
Areas Of Satisfaction - The new roof looked great and the clean up was excellent.
Recognized Excellence - I thought the crew foreman - Manuel did a great job as th did the salesman - Abel Serrano.
Additional Comments - I was very happy my new roof and working with KLAM Construction. They did everything right.
Areas Of Satisfaction - Communication with Katie and Abel was great. I feel like they will stand by their work and help me if anything comes up in the future.
Recognized Excellence - Abel and Katie
KLAM is amazing. They treated my house as if it was their own. Abel is so knowledgeable and the entire staff is very professional and knowledgeable. I wish KLAM performed all home related services as I would hire them for absolutely everything.
Areas Of Satisfaction - Abel's knowledge and professionalism.
Recognized Excellence - Katie, she's amazing.
Additional Comments - I so love KLAM!!
I would definitely recommend Klam Construction, they have been a pleasure to work with.
Areas Of Satisfaction - Abel and his crew listen to the customer, make suggestions based on observed needs, and focus on getting the job done right.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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