This was not the lowest estimate we received. Abel did an excellent job explaining the need for additional ventilation due to our roof previously being wood shakes. The entire job only took a day and a half and our gutters and yard were cleaner than before they started the job.
Quality Of Materials - Love the warranty. The roof looks fantastic.
Recognized Excellence - The owner for being the only person to actually go in the attic space and see what was happening
What can I add that hasn’t been said by other clients of Klam Constructions already! From the first communication with Katie to meeting Abel, then the crew coming to our house: professional ! After day one they left our area cleaner than it was before !!! They worked fast, were respectful and know their business. Communication went wonderful as well. I would definitely recommend Klam Constructions
Areas Of Satisfaction - Their expertise and communication.
Recognized Excellence - Abel, José, Katie and I forgot a few names but I would say they were all worthy of a mention
Areas Of Satisfaction - Everything was perfect, and I would highly recommend them.
Recognized Excellence - They were all good, and the crew chief answered all my questions. They were informative and willing to help.
Areas Of Satisfaction - Quality of work..great crew and most of all the roof is more than I expected. Really happy with Klam!
Recognized Excellence - The whole crew...very polite!
Additional Comments - expensive but the quality of our roof worth it....I advise anyone looking to get a new roof to use KLAM.
Areas Of Satisfaction - We were most satisfied by the responsiveness of Klam to our inquiries about logistics, by the long hours and hard work that the crew put into our roof, by the how clean the crew left our yard and how willing the crew was to address any questions/concerns that we had.
I have the highest regard for KLAM construction. After many bids KLlAM was able to find our underlying problems and come up with real long term solutions that made sense, plus Able let us know other ways we could weatherize our home and cut down heating and cooling costs. He was sensitive to our budget without cutting corners in any way that would compromise our roof and very clear about processes and materials. He had a plan mapped out during our first meeting that made sense.
Areas Of Satisfaction - Really analyzing what was needed to provided a good roof. Our original roof was missing plywood on half the area, Able showed us how to verify this ourselves and really got us involved in understanding his initial inspection and recommendations.
Recognized Excellence - Abel of course, but the whole crew was polite and attentive. Very clean and neat. Lazaro and Jairo answered my on site questions and kept everything focused and on time. Katie in the office was the best go between making sure I understood the contracts and agreements, everything was so above board.
Additional Comments - If you search CCB licensing, as I do, you will find KLAM has a clean record and they deserve it. You can trust this company.
Klam was recommended by a friend. When they came onsite for a bid, the process and plan was thoroughly explained and all my questions were answered. While they were not the cheapest bid, they seemed like the most competent for the money, which is a great place to be. We are satisfied with the new roof, which they replaced in 3 days, as per their schedule. I would recommend them to others as well.
Recognized Excellence - The complete crew that put our roof on, and cleaned up the job site when they were done.our neighbors were impressed!
Additional Comments - Good job, well done!
Areas Of Satisfaction - Hardworking crew and responsive including everyone on their staff.
Areas Of Satisfaction - I obtained 4 bids for this project and I liked Abel's knowledge and explanation of the project. The installers also worked very hard in high temperatures.
Recognized Excellence - Abel, and the installation crew.
Skilled craftsmen and quality components, the right combination for perfection. Thank you!
Quality Of Materials - Excellent all the way around. Thank you, well done!
Recognized Excellence - Katie Alley has been an enormous resource of information, scheduling, and logistics. Thank you Katie!
Very friendly and professional team. Arrived on time and completed within the projected time expected. Overall job looks great!
Areas Of Satisfaction - Communication with Klam was great from the office staff to those doing the actual work at the home. They were also extremely good with clean up to the point that the work area was actually better looking than when they started.
Recognized Excellence - Abel Serrano and Katie Alley.
Areas Of Satisfaction - Klam showed up when scheduled. They completed our roof almost entirely in one day. They worked so hard!
Recognized Excellence - Abel, the owner, is fantastic. The crew members were some of the hardest working people we have ever met.
We have used Klam Construction for 2 different roofing projects over the last 3 years. They have been absolutely amazing! The office staff is knowledgeable and can help with any questions you may have. The field installation crews are courteous and very conscientious about keeping the work space clean and free of debris. Quotes for service are tendered quickly and thoroughly. An itemized list of every item included in the bid is included so you know precisely what you are getting for your money. I will not consider any other roofing company in the future. They are my go to roofers for life!
Recognized Excellence - Katie the office scheduler! She's the best! Abel owns the place and does the bids for jobs. He's a super cool guy who takes the time needed to explain everything!
All the employees at Klamath were helpful, knowledgeable, friendly and efficient. The went overboard to address my concerns about the load on my rafters and the general structure of the house. The “platinum” guarantee on my roof requires mid-level vents all around my hip roof, and in these really hot days I’ve already noticed that my house cools off faster at night, without my having to add an attic fan. The 3 installers were especially friendly and hard-working. I can’t imagine a better crew.
Recognized Excellence - Abel was great at explaining their service, and even called in a favor from a contractor friend who evaluated my roof load. Katie was exceptional in fielding my questions and providing documents for Washington county building department, and as I’ve said above, Manuel, Luis, and Abelardo were fast, skilled, friendly, and left the job site immaculate.
From start to finish, Abel & his company were knowledgeable and professional at every step. They earned the glowing recommendations received from previous clients in my neighborhood. The job site was kept clean and the crew was very friendly and professional. They we're also able to properly address a black fungus and poor ventilation issue in my attic. The only issue that arose was slight nail blow through in the soffit eaves, but that was quickly addressed. Overall I am very happy with Klam Construction and the work they did on my house.
Areas Of Satisfaction - Abel being frank & honest about the problems he found and the mitigation steps he would take.
Areas Of Satisfaction - The construction workers did an excellent job protecting the plants in our yard, and left our property immaculately clean.
Recognized Excellence - Everyone I spoke to was wonderful. Jairo was friendly and helpful, and both he and Abel answered all of our questions.
Additional Comments - I am 100% completely satisfied. The roofers at KLAM do truly excellent work.
Recognized Excellence - Owner Abel is fantastic! He met with us personally to generate our bid and to educate us about how increased attic airflow could enhance our comfort. Can't say enough good things about the guy.
I hired Klam Construction because the reviews I read mentioned Abel kept his appointments and that the staff communicated in a polite and efficient manner. It also received high marks on the quality of its work. Every appointment was kept and always on time. If Klam needed to move the appointment, I was always contacted in a timely manner. They finished the job in three days. A water faucet was broken, and Abel immediately subtracted its value off my bill, no questions asked. The work crew was polite, and when a worker found a problem with dry rot , he quickly pointed it out to me, and he and Abel came up with a solution. I am recommending Klam Construction to my friends who need a new roof. I would hire Klam again.
Areas Of Satisfaction - Communication, explanation of two separate/distinct bills, work ethic and professionalism across the board.
Additional Comments - Without hesitation, I will recommend, Klam Construction to people I know.
Recognized Excellence - Able is fantastic!
Klam did an excellent job! I would highly recommend them.
I recently bought my first house and didn't know where to go for a new roof. I got four or five quotes, but Abel was the only one to show pictures, draw diagrams, and take the time to make sure I understood what he was proposing. He also did the most in-depth review of my roof and generated a diagram that the team worked off of.The entire team at Klam has been great at communicating. I had trouble getting in touch with most of the roofers I talked to, so this was refreshing. Katie always gave me a prompt response. The roof itself looks fantastic and I sleep better know the ventilation is up to code. Manuel was the foreman and he made sure the job got done on schedule while keeping my yard and my neighbors' yards clean as well.
Areas Of Satisfaction - The communication was really good and I felt well-informed when I made my decision. Everyone I dealt with was great.
Recognized Excellence - Manuel seemed to be in charge on site. He did a great job letting neighbors know what the plan was and finished everything in a timely manner. He and anyone he had working with him were great.
Areas Of Satisfaction - Knowledge and thoroughness of Abel. He and his team were awesome. We received referral from our neighbors and we will definitely refer others too.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Klam Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys