Areas Of Satisfaction

Areas Of Satisfaction - I recently had the pleasure of working with Klam Construction for a complete roof replacement on my home. From start to finish, the experience was exceptional. The initial consultation was thorough and informative. The lead took the time to examine my roofs and attic, listened to my concerns about previous leaks and provided clear and detailed explanations of the work that needed to be done. Their commutation was stellar throughout the entire process, always keeping me updated on progress and next steps. They kept their promise of timeline and paid attention to preparation to make it successful. The quality of work delivered was nothing short of outstanding. The materials they used were Owens Corning and their craftsmanship was meticulous. The crew was incredibly efficient and maintained a high level of professional and respect for my property. They ensured a clean and safe worksite everyday, thoroughly cleaning up all debris before leaving. Overall, I couldn't be happier with the service provided by Klam Construction. It is rare that I write review for a service. Their commitment to quality and customer satisfaction led me to wholeheartedly recommend anyone in need of roofing services.

Very friendly and respectful, ready to help me learn, answered all of my questions, was patient while I cost compared with others.

Easy to work with, professional communication and skilled crew.

Clean & Safe

Clean & Safe - cleaned up every evening

Appointments & Meetings

Appointments & Meetings - Very professional and friendly.

We really appreciated the professionalism and care of our home and plants. Everything they said they would do, they did in a timely manner. I would definitely recommend them to family and friends.

Contractor Knowledge

Contractor Knowledge - The explanation and map for what was planned and why was very informative.

Professional & Organized

Professional & Organized - They know what they were doing and seemed very efficient

Communication

Communication - Katie, Abel and crew foreman did everything they said they would do. Great to deal with everyone from this company

Installation Crew

Installation Crew - Quick, efficient and cleaned up everyday. They are hard workers.

Clean & Safe

Clean & Safe - They wore safety gear and didn’t destroy one plant or tree during removal of shingles. That was very much appreciated. Cleaned up everyday and made sure that they left our home and yard in the way they found it, just with a better roof

Work Done Right

Work Done Right - Had 4 skylights installed and massive rain afterwards. No leaks anywhere and look great. Very little mess in the house from the skylight installation.

Problem Resolution

Problem Resolution - Abel did final inspection and they will adjust a piece of siding. Feel like they care that we are given a good service.

Additional Comments

Additional Comments - It was such a relief to have found such a professional company, spending this kind of money is stressful, we have full confidence that we received a good product and installation.

Areas For Improvement

Areas For Improvement - None they went over and above

Areas Of Satisfaction

Areas Of Satisfaction - All aspects of this process were beyond my standards

Great guys. Very knowledgeable. Prompt friendly service.

Already left a Google review.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was great from the first appointment to packing and clean up.

Recognized Excellence

Recognized Excellence - I have really appreciated Katie going that extra mile. Abel and his crew were all very friendly, professional, and accommodating. The crew has an excellent work ethic.

Klam was quick to respond and efficient in the installation. The estimate was very thorough and included a drawing of the scope of work that outlined in detail what areas would have specific products installed. This allowed to envision the work before it happened and also was useful to alleviate any miscommunication issues that could have happened during the project. The roof looks really great, and I feel they were very detail oriented.

The people we worked with at Klam were very professional and seemed very knowledgeable. The customer service was excellent - all of my questions were answered and I got the impression they really cared about my experience.

Areas Of Satisfaction

Areas Of Satisfaction - Klam customer service was excellent.

Additional Comments

Additional Comments - We were really impressed with the great customer service!

Areas Of Satisfaction

Areas Of Satisfaction - We are so happy that we were refered to Klam by friends who are building a new home near us. We have already sung the praises of Klam Construction.

Recognized Excellence

Recognized Excellence - Abel was great to work with.

Communication

Communication - Katie was amazing.

My neighbor recommended KLAM to me and now I am doing the same thing for other people! No wonder this company gets something like 66% of their customers by “word of mouth”! I got a total of 4 estimates & chose them.

Contractor Knowledge

Contractor Knowledge - Abel is a wealth of useful information and wisdom regarding roofing materials, application & procedures having been a roofer himself for many years! He explains the process in detail & takes all the time needed to answer questions.

Recognized Excellence

Recognized Excellence - Milo was great to work with

Additional Comments

Additional Comments - Office staff was very competent

I will gladly recommend Klam anytime.

Contractor Knowledge

Contractor Knowledge - Fully understands state of the art roofing materials and processes.

Professional & Organized

Professional & Organized - Top notch professionals from the top to bottom.

Installation Crew

Installation Crew - Professional. . Got the job done quickly and with top notch quality. Cordial, friendly and professional.

Quality Of Workmanship

Quality Of Workmanship - Everything done to spec with quality of craftsmanship

Clean & Safe

Clean & Safe - Amazing cleanliness. Continuous cleaning and the site was left clean and secure each day.

Areas Of Satisfaction

Areas Of Satisfaction - Abel and his team are as top notch as anyone could ask for. From the first meeting to the final inspection, Klam exceeds all expectations. Professional, knowledgeable, and a pleasure to work with.

Recognized Excellence

Recognized Excellence - Owner Abel Serrano was wonderful to deal with: enthusiastic about delivering a safe, long-lasting and good-looking roofing system. When problems were discovered with our roof’s sheathing and structural components, he was caring and helpful in helping us find affordable solutions.

Contractor Knowledge

Contractor Knowledge - KLAM Construction provided the most thorough inspection before bidding the job. They identified items that needed addressing that other contractors missed.

Areas Of Satisfaction

Areas Of Satisfaction - Organized, experienced, efficient.

Recognized Excellence

Recognized Excellence - Katie is a Rock Star!

I would easily recommend Klam Construction to anyone. The work was good, communication was good, and they took care of all the items they said they would do. I am very happy with the team there.

Areas Of Satisfaction

Areas Of Satisfaction - They worked fast and when done, cleaned up so everything looked great.

Recognized Excellence

Recognized Excellence - Katie did a great job letting me know when and how everything was going to happen.

Areas Of Satisfaction

Areas Of Satisfaction - Quality, Responsiveness

Recognized Excellence

Recognized Excellence - Able for the time he took to make sure we felt confident and comfortable, Katie for her prompt and kind help with any and all questions, and the roof crew for their quality work and kind dispositions

I was very pleased with the whole project start to finish. Of course roofs aren't things you do all the time but if I needed to do it again I would call them again!!

Contractor Knowledge

Contractor Knowledge - I was very impressed with the contractor. They were knowledgeable but not pushy. They were very honest. As the shingles came off we could see that the pieces of the roof they said needed more attention were accurate. They also helped answer all the questions we had some that even leaned more toward the solar panels we were planning to place after the roof replacement. They were very helpful in every aspect.

Professional & Organized

Professional & Organized - They were great. Always showed up on time, without huge windows of time. The paperwork was easy to understand and always done in a timely manner. Great company to work with.

Communication

Communication - The communication at Klam Construction was so great it kind of blew me away. They always responded so quickly. They were easy to communicate with and everything was clear. They were great to answer our questions and address any concerns we had. We knew exactly what to expect and everything went without a hitch.

Installation Crew

Installation Crew - The crew came in when expected and worked hard. They were super great to work around our need to come and go from the house as needed while they were working. They cleaned up well each day and tried to keep the mess contained as much as possible while actively working.

Value Received

Value Received - We got several quotes. One was double Klam's quote. I felt they were definitely at market value. Their prices were very fair with no surprises after the job was done.

Areas Of Satisfaction

Areas Of Satisfaction - I was happy with the entire process but I heard of a lot of people being surprised by the bill after their roof project was completed with other companies. Klam stuck to their quote which was fair market value. It was nice to stick to the budget with great customer service all along they way.

Recognized Excellence

Recognized Excellence - Katie was excellent at communication and always very fast. Abel was excellent to work with-knowledgeable but also personable. I could tell he was honest in the process.

Everything from start to finish went wonderfully. Making the initial appointment was easy; the owner's explanation of the work needed was thorough and detailed; Katie in the front office explained the schedule and arranged for samples, and was informative on what to expect during the work. The crew that arrived to do the work was polite, pleasant and did a wonderful job including clean-up. The price was fair. I can't think of a better experience. Klam construction was recommended to me by a friend and I am so glad they did.

Additional Comments

Additional Comments - I would recommend Klam Construction to anyone needing a roof. The company makes the process to easy and the end result is top quality. It was nice to find a company with everyone so pleasant and helpful. Cleanup was spotless and the roof was done ahead of schedule.

They were the best.

Professional & Organized

Professional & Organized - Great crew. Very hard workers who cleaned up daily.

Communication

Communication - Katie was always extremely helpful in answering questions and scheduling.

Installation Crew

Installation Crew - These guys were the best. They know what they’re doing. Very efficient.

Additional Comments

Additional Comments - Great craftsmanship and service, overall 10 out of 10. Great crew and good work.