Lead Source

Lead Source - We happened to drive by the model home

Salesperson Accessibility

Salesperson Accessibility - Kate has been very thorough and knows her job

Salesperson Communication

Salesperson Communication - Kate has communicated with us all the way since we started. She has very good communication skills

Sales Knowledge

Sales Knowledge - Kate even helped us pick out a dormer to help make our house a little different than the 3 that are going to be built on our street

Salesperson Professionalism

Salesperson Professionalism - She was right on time for our zoom meeting

Sales Solutions

Sales Solutions - She knows her job and the products that go into a home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Room over garage

Recognized Excellence

Recognized Excellence - Kate Dasilva

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Just love the home

Areas For Improvement

Areas For Improvement - None at this time

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen

Recognized Excellence

Recognized Excellence - Kate and Alina

Areas Of Satisfaction

Areas Of Satisfaction - Selections was awesome

Areas For Improvement

Areas For Improvement - None so far

Communication

Communication - We live in New York so we are not at the home site very often. Because of Kenny’s excellent Project Manager skills, we don’t worry about not being there. We have put our complete trust in him.

PM Expertise

PM Expertise - Best Project Manager EVER!

Trust

Trust - Couldn’t ask for better customer service.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

Customer Suggestion

Customer Suggestion - Develop a standard package that includes universal design or ADA features.

Lead Source

Lead Source - I heard about them from the Brunswick Forest sales agent.

Sales Attentiveness

Sales Attentiveness - I would give them a 6-star rating.

Value

Value - I don't know if I received a fair value for my money. It's too early.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I was most excited about the overall quality of the home.

Customer Suggestion

Customer Suggestion - No, I don't have any suggestions for Kent Homes.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla for her exceptional service.

Areas For Improvement

Areas For Improvement - Again, still in the process. They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the overall organization. They are more organized than other builders.

PM Expertise

PM Expertise - Dade is wonderful, has really looked out for us and made great decisions! Easy to work with!

Understand Building Process

Understand Building Process - Very knowledgeable and does a nice job of explaining construction issues.

Clean & Safe

Clean & Safe - Very safety conscious! I would like to see the worksite swept more often to insure debris is not closed up in the drywall or under the flooring. Although it is not visible, knowing it could be there for those of us that are a bit more fastidious can be disturbing 😊

Areas Of Satisfaction

Areas Of Satisfaction - Managing the process and preparing us for the many decisions to be made. Keeping us informed throughout the process and being very accessible.

Recognized Excellence

Recognized Excellence - Kayla and Dade. Both provided exception response time to our questiions.

Areas For Improvement

Areas For Improvement - None so far!

Additional Comments

Additional Comments - Great builder with a great reputation in this area.

Schedule

Schedule - Delivered 6 weeks early!!

Orientation Punch List

Orientation Punch List - Everything completed before we moved in and no issues so far after residing there for 1 month.

Areas Of Satisfaction

Areas Of Satisfaction - Overall process was controlled for a reason. Great quality, beautiful home, excellent attention to detail! We love our new home! Dade was great to work with!

Areas For Improvement

Areas For Improvement - No short coming of any significance, but if I had to pick something, would be more clarification up front during selections on what we were getting. Specifically, shoe molding color matching floor color as opposed to matching baseboard color. This was not made clear during selections and created a bit of an issue, but was resolved. :)

Recognized Excellence

Recognized Excellence - Dade Dutton. He was great to work with, very calm and knowledgeable, made several recommendations that we did not think of, guided us nicely through the process!

Additional Comments

Additional Comments - We knew from research and speaking to other Brunswick Forest residents Kent Home had a great reputation. They exceeded our expectations!

Lead Source

Lead Source - Touring model home at Compass Point in Feb 2024.

Salesperson Accessibility

Salesperson Accessibility - From day one, Kate has been extremely accessible and her response time is almost immediate. Quite impressive!

Salesperson Communication

Salesperson Communication - I have commented to more than one person how impressed I am with Kate's communication.

Sales Attentiveness

Sales Attentiveness - I felt as though I was her only client.

Sales Knowledge

Sales Knowledge - Kate had an answer for almost all of our questions. If she didn't have an answer, she knew where to get the answer and got back to us right away.

Salesperson Professionalism

Salesperson Professionalism - Always!!

Sales Solutions

Sales Solutions - Kate is extremely knowledgeable of the process allowing us to make informed decisions.

Sales Problem Resolution

Sales Problem Resolution - Kate offered very good alternatives when something we wanted didn't work out.

Salesperson Trust

Salesperson Trust - I truly believe that if any issues arise during our build, I can count on Kate to step in to help resolve it.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Customer Suggestion

Customer Suggestion - You guys are doing a great job, so far!

Recognized Excellence

Recognized Excellence - Kate DaSilva is superb!!! We were deciding between Kent and another builder and a big part of our decision to use Kent was Kate.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process.

Everyone we worked with at Kent Homes was knowledgeable, helpful, and proactive. We recommend 100%.

Lead Source

Lead Source - Onsite in community

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Loggia

Customer Suggestion

Customer Suggestion - Include the powder room in the Shelter Bay

Recognized Excellence

Recognized Excellence - Ella in the selection center was awesome.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been great across the board.

Design Consultant Communication

Design Consultant Communication - She was fantastic!!

Design Solutions

Design Solutions - Gave very helpful and appropriate guidance

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The loggia

Recognized Excellence

Recognized Excellence - Ella

Areas Of Satisfaction

Areas Of Satisfaction - Communication is very thorough

Areas Of Satisfaction

Areas Of Satisfaction - Chris wants to make sure we love the house!

Recognized Excellence

Recognized Excellence - Chris Moore . He's the best.

Quality Of Workmanship

Quality Of Workmanship - The quality of the finish work and attention to detail was great.

PM Professional & Organized

PM Professional & Organized - Jim was the best PM we have ever had. His attention to detail, communicating and addressing questions and concerns during the building process was spectacular.

The project management (Kenny Jones) is, by far, the best thing going at Kent.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and how meticulous they are, and if it's wrong, they call the vendor and fix it, and I do not always have to point things out.

Recognized Excellence

Recognized Excellence - Kenny Jones for his attention to detail and effective communication; he responds when I reach out effectively.

Areas For Improvement

Areas For Improvement - One landscape vendor Edge Landscaping is terrible, and they do not know anything about Brunswick County. Bill the landscaper is not responsive and did not realize deer were around. We went to the site for an hour and a half and made a list of do's and don'ts, and when we got the proposal, it was not close to what we discussed.

They have been totally upfront and helpful with the process so far.

Lead Source

Lead Source - They are one of the preferred builders for the area we wanted to build in. We heard about them from our realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The back porch and the kitchen are the features I am most excited about.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla. She has been awesome, and I have been very impressed with her.

Areas Of Satisfaction

Areas Of Satisfaction - Kayla met/exceeded my expectations with her customer service. She has been awesome, and always responds to us in a timely manner even though she has a lot going on.

Areas For Improvement

Areas For Improvement - During the selection process, several times the selection consultant was kicked out if the system used to document the selections and our last 1-2 hours fo work was lost. This piece was frustrating as we had to go back during our review process to uncover items that were missing and undocumented from our selections.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize AJ and Kala Paladino. I was very impressed with both of them.

Clean & Safe

Clean & Safe - AJ was great throughout the whole build process. He continuously kept us in the loop throughout.

Recognized Excellence

Recognized Excellence - AJ Paladino was great. I felt as though he managed the project like he was building his own home. We were glad he was our PM.

Exceptional customer service. Great floor plans with lots of choices. Kate Dasilva is an exceptional asset to your team. The quality of the homes we saw are top notch and feel fortunate to have found a great builder. 5 stars at this point.
We have also been impressed with the initial contacts with the design/selections team.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Lanai and angled garage

Recognized Excellence

Recognized Excellence - Cameron and Alina

Areas Of Satisfaction

Areas Of Satisfaction - The design center was extensive and the process was a lot easier then I would have thought.

Use Comments

Use Comments - We are very excited to get into our new home

We liked to model selection opportunities. Kent Homes had a great reputation among other home owners in our community. The delivered the poduct in a timely manner.

Lead Source

Lead Source - Looking for approved builders in the Leland area

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas For Improvement

Areas For Improvement - Getting the developer to approve angled garage

Areas Of Satisfaction

Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.

Communication

Communication - He has taken the time to even respond to our questions after hours and on weekends.

Areas Of Satisfaction

Areas Of Satisfaction - Construction process is proceeding in a timely fashion.

Recognized Excellence

Recognized Excellence - Kate and Landon Choplin for working to resolve issues in a favorable manner for the customer

Additional Comments

Additional Comments - I believe that site prep and landscaping estimates should be increased in the Bluffs community to be more reflective of the likely costs. I also think customers should be allowed to make up to 5 changes without being charged a CWA fee. Paying for the cost of labor and/or materials is understood, but homeowners may find it difficult to not have a change after seeing the build in progress. (i.e., electrical socket location, plumbing fixture, etc.)

So far we are very happy with the construction of our Kent home. Our PM, Chris Moore has been great to work with. The house is coming along nicely and looks great. The quality of the materials look good. Chris is easy to communicate with and responds in a timely manner and he also explains the process very well. We are very excited and cannot wait for the completion of our home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen island

pre-visits to design center ahead of final downselection to a builder

Told us what was going to be done, did it and then told us what was done.

Lead Source

Lead Source - Family previously built with Kent. Mike and Kim Mahoney

Salesperson Accessibility

Salesperson Accessibility - Seems like he's always available.

Recognized Excellence

Recognized Excellence - So far Ella and Cameron have been awesome!

A well-built home. Loved the floor plan.

Lead Source

Lead Source - Susan at the model home in Compass Pointe

Salesperson Accessibility

Salesperson Accessibility - Kate is amazing! Always available and receptive to questions and calls. Even changed her day off schedule to accommodate our visit !

Sales Attentiveness

Sales Attentiveness - Kate went through every possible option and scenario and helped guide our decisions

Sales Knowledge

Sales Knowledge - And if she didn’t know, she quickly found the answer !

Understanding Of Cost

Understanding Of Cost - We have not yet gone to selections, so we can better answer that question after our appointment

Value

Value - Since we haven't even started construction, this is a difficult question to answer!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Master bathroom and loggia

Recognized Excellence

Recognized Excellence - Kate Da Silva

Areas Of Satisfaction

Areas Of Satisfaction - Ability to easily put our vision into their design

Design Consultant Communication

Design Consultant Communication - Alina was very professional and helpful during selections !

Design Consultant Knowledge

Design Consultant Knowledge - Alina gave many great suggestions and helped us to make better choices and thought of things we had not

Design Consultant Accessibility

Design Consultant Accessibility - Alina was excellent with her communication and responsiveness

Value

Value - As far as we know !

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My new bathroom with the free standing tub!

Recognized Excellence

Recognized Excellence - Kate and Alina have been exceptional to work with so far !

Areas For Improvement

Areas For Improvement - Seems to be a bit of a delay in the receipt of our plans and also the site plan was delayed

Communication

Communication - Landon is always willing to take a call, answer all questions to the best of his ability and find the answer if he is unsure, and responds in a very timely manner to texts.

PM Expertise

PM Expertise - Despite having to take over our build and never having built a Lumina Island before, he’s doing a great job

Areas Of Satisfaction

Areas Of Satisfaction - Time to complete framing was amazing ! Landon’s responsiveness and willingness to take action as needed. And how the foundation issue was handled so quickly when progress had stopped because of it !

Recognized Excellence

Recognized Excellence - Alina was such a joy to do selections with ! We cannot wait to see our finished product with what she helped us select !

Additional Comments

Additional Comments - We absolutely love the Lumina model!! We are only disappointed in 2 areas—both in the lanai. But we must take responsibility for not reviewing the contract/plans in more detail. We had wanted the outside door in the lanai on the other wall (tv side). It’s going to make putting furniture in there a challenge with how it’s laid out now. And we had preferred telescoping doors onto the lanai. But we are unsure/cant remember if Kate said Kent no longer uses them ..? Other than that, the house is perfect for our needs and we cannot wait to move in !

Kent Homes has made planning a house build extremely less stressful due to their organization and attention to detail.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and availability. Bi-weekly meetings are very helpful to us

Recognized Excellence

Recognized Excellence - Dade Dutton.

Areas Of Satisfaction

Areas Of Satisfaction - They were excellent communicators. All of their promises were kept. They completed the job on a very good timeline.

Areas For Improvement

Areas For Improvement - The only thing that I would critique is some of the materials used. The flooring seems more delicate than we want, and the quality of the paint itself is not well done.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade for his exceptional service. He was excellent! He was the project manager. I recommend him highly. Amy Barnes was fantastic! I would also like to recognize the woman who did the decorating and the woman who walked us through the selections. The selections are a daunting task, but they made it really easy. They did good.

Warranty Manager Professionalism

Warranty Manager Professionalism - Both Randy and then Hunter were very thorough and professional. Great to work with.

Recognized Excellence

Recognized Excellence - Hunter was really helpful, great to work with.

Any Changes?

Any Changes? - There are a few areas that we are not happy with and we believe Kent could have done a much better job of explaining and directing us: 1: Driveway and walkway finish. We selected the “pebble” finish on the concrete. The end result is not at all what we expected or what we saw on one of the Kent model homes. Our driveway is continually shedding stones and looks bad. When we raised this with Randy he came and cleaned the loose stone. He agreed that the finish was poorly done but that there wasn’t anything he could do to fix it. This is by far our biggest complaint and we really think that Kent should have pointed that out before we started. We still believe that Kent should remediate this issue in some way. 2: Paint quality. First the gel finish on the front door. This obviously was not a great product for the application, we DO appreciate that this was fixed. Kent should remove this as an option. Second, while the painters did a good job on the interior, the actual quality of the paint is poor. After all that work it seems like a mistake to skimp on the paint quality. A small amount of money could have saved us from having to repaint in the near future.

Favorite Home Feature

Favorite Home Feature - The loggia is our favorite part of the home. The cedar ceiling looks great and we had Porch Conversions add large sliding doors across the room. We spend a good deal of our time in that room.

Areas Of Satisfaction

Areas Of Satisfaction - The Kent PM, Dade was great. In fact we have had positive experiences with basically all Kent personnel.

Areas For Improvement

Areas For Improvement - Help with better guidance on the landscaping. We understand these were decisions that we made, but the choice of Thorpe for our landscaping was a big mistake. They were not up to the job. Kent could have been more helpful guiding us on how to select the proper landscape and what was needed for proper drainage. We have had some flooding on the yard and have had to get another company in to basically redo the entire property.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the whole process.

Recognized Excellence

Recognized Excellence - I would like to recognize Carol Autry and Kenny Jones for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Regarding if they met or exceeded my expectations, they were very responsive and very engaged to any inquiries that I presented.

Areas For Improvement

Areas For Improvement - They have not fallen short in any area yet. It is still quite early. The home is not built. As of now, they haven't fallen short. We are in the early stages of the project.

PM Problem Resolution

PM Problem Resolution - Kenny was awesome.

Employees & Trade Contractors

Employees & Trade Contractors - Some contractors seem not to have a clue about what they're doing. Professionalism has to do with how you do your work. Some contractors like the HVAC guys and the electricians did good. The other trades were not good.

Overall Experience

Overall Experience - Kenny was great.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager exceeded my expectations. He was awesome.

Recognized Excellence

Recognized Excellence - Carol Hobbs was our sales lead. She was very good to deal with. She always got back to us and took care of any issues. Alina Aviles was our design center manager. She was very knowledgeable and helpful in picking out our selections. She was a pleasure to deal with. Kenny Jones had exceptional service.

Areas For Improvement

Areas For Improvement -

Lead Source

Lead Source - Brunswick Forest

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The pantry & pocket office that I’m making a dry bar

Design Consultant Communication

Design Consultant Communication - Ella was so awesome to work with!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The pantry and the “pocket office” which I’m having designed into a dry bar room

Recognized Excellence

Recognized Excellence - Cameron AND Ella

Additional Comments

Additional Comments - I have appreciated the fact that Kent works well with coordinating meetings while I am in Wilmington to cut down numerous trips, as i live about 6 hours away

PM Professionalism

PM Professionalism - Tyler was absolutely wonderful to work with….very responsive, knowledgeable and was very professional and honest with all of his suggestions and or answering all of my questions

PM Problem Resolution

PM Problem Resolution - Immediately without question

Trust

Trust - I had/have FULL faith and trust in Tyler

Areas Of Satisfaction

Areas Of Satisfaction - All areas honestly…I did this complete build remotely after my design options with Ella…I am a control freak and do not trust easily; however, with Tyler and Cameron…I was able to completely step our of the picture and let them do their jobs. I trusted what they told me and the timelines they gave me and they super exceeded all of my expectations. Ashely Kent should be most proud of the team she as and it is a well oiled machine!E

Recognized Excellence

Recognized Excellence - Ella w/ the design team, Cameron in sales and Tyler as my SuperIntendent

Lead Source

Lead Source - Sabrina williams

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Additional Comments

Additional Comments - So far no complaints about process

Clean & Safe

Clean & Safe - The higher areas ie molding fans not cleaned on move in date

Quality Of Materials

Quality Of Materials - Fireplace option should not be offered since its natural appearance has a “ crack” like feature

Condition of Home

Condition of Home - Whole house needed to be repainted

Areas Of Satisfaction

Areas Of Satisfaction - Speed of building was quicker than we planned

Areas For Improvement

Areas For Improvement - Not happy that garage has a 2 inch lip to driveway. That is a safety issue.

Recognized Excellence

Recognized Excellence - Alina was a great help during selections especially since we have never built a house before Tyler was very helpful even after we moved in Cameron was very punctual with all emails and calls

Additional Comments

Additional Comments - Overall, Kent is a very organized, professional and efficient company to work with during a new house construction project.

They are extremely methodical, courteous, and on time. Their process is very good, and led to an on time completion of the house.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Orientation Punch List

Orientation Punch List - There are still a couple of items that have to be taken care of. I trust that he is going to do it.

Areas Of Satisfaction

Areas Of Satisfaction - I think the build timeline exceeded my expectations. Some of the subcontractors, fell a little short of my expectations regarding their reading of the plans and the specialty items we included in the house. They did not reference the plans effectively which led to several rework items throughout the house.

Recognized Excellence

Recognized Excellence - I would like to recognize Landon Choplin for his exceptional service. He did a excellent job. I would also like to recognize Ella Richardson or Strikeweather, she got married during our process, but she was exceptional in designs and selections. Kate was wonderful in the sales presentations.

Kent Homes clearly is a smarter way to build a custom luxury home. It is clear from the time a customer is a prospect to signing the purchase agreement and selecting design options that the professionals at Kent Homes are focused on customer Satisfaction.

Design Consultant Communication

Design Consultant Communication - Alina responded to text messages and emails within 24 hours (often faster) and followed up with conference calls. We are more than satisfied with the communication.

Selections Budget

Selections Budget - Kent homes includes quality flooring and fixtures as standard in their homes depending on the model and community. Alina was very helpful in informing us about upgrades and value over the standard offered selections.

Design Consultant Trust

Design Consultant Trust - We explored quite a few options not a part of the standard offering. One option was specific outdoor premium paint and we got a reasonable quote within 48 hours involving the subcontractor. Alina promptly followed up on all our requests.

Options

Options - We were very satisfied if not amazed at all the options and levels of options to make our home unique to our style.

Understanding Of Cost

Understanding Of Cost - We visited the design center briefly before the actual selections appointment. This was very helpful in balancing budgeting structural options with the design center options.

Value

Value - Kent Homes provided many features as standard that we upgraded in many instances only one step up. Our more expensive upgrades focused on the living room fireplace. Overall the options at Kent Homes design center provided excellent value for our home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The fireplace / AV combination with a mantel. This will be a center piece of the living room.

Recognized Excellence

Recognized Excellence - Cameron and Alina provide truly caring and knowledgeable service that represents Kent Homes commitment to building a “smarter way to a luxury home”

Customer Suggestion

Customer Suggestion - A catalog of standard options and pricing would be helpful to better plan the budgeting process. Having preconceived notions of costs and budget we gained knowledge of pricing during the experience. Certainly knowing this in advance would cut down on the need “now how much does this upgrade cost?” 😜

Areas Of Satisfaction

Areas Of Satisfaction - Having only built two homes with “tract builders” The Kent Homes experience has been far above any experience with these builders. I feel very confident that Kent Homes will build a quality home on time and on budget . The options in The design center more than met our expectations as previously we were restricted to very limited choices. Kent Homes truly offers a custom home at a very reasonable price point.

Areas For Improvement

Areas For Improvement - Initially when we were looking at floor plans we did not understand the relationship with lot sizes. For example . The particular community “standard lot sizes” would only fit 55’ wide floor plans and some 50’. We fell in love with a wider floor plan before realizing this relationship and selecting a lot. We fixed things by upgrading lots but it would have been more helpful in the initial dialog if we understood what Kent Homes floor plans fit on what lots.