I would absolutely recommend Kent Homes. Everything so far has been amazing. Sarah and Alina have been fabulous.

Lead Source

Lead Source - I heard about Kent Homes because they do a lot of houses in my neighborhood.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my kitchen.

Customer Suggestion

Customer Suggestion - I suggest that Kent Homes upgrade their lighting offers and trim packages. They are not in line with other builders of the same caliber. For example, black door knobs are included with other builders; at Kent Homes, you have to pay $750 extra.

Areas Of Satisfaction

Areas Of Satisfaction - The speed of pricing, easy accessibility, and knowledge exceeded my expectations compared to other builders. Carol is professional, and her knowledge as a salesperson made my decision.

Additional Comments

Additional Comments - Several comments tell you to wait until you reach the option's region. Before making a choice, I'd want to understand more about my possibilities.

Options

Options - I think the lighting is not updated enough, and I think the tile is also not updated enough.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen and foyer.

Recognized Excellence

Recognized Excellence - Ella is wonderful, but she is young, I think she is good for the amount of time she has been in the business.

Customer Suggestion

Customer Suggestion - I suggest Kent Homes have more of a true link in the beginning that are pushed off to selections. There should not be such a gully between the beginning and the selections, too much in the balance. The electrical is expensive.

Areas Of Satisfaction

Areas Of Satisfaction - Being transparent about a credit exceeded my expectations.

Areas For Improvement

Areas For Improvement - Miscommunication on some molding that now I am going to have to pay extra for fell short of my expectations.

Additional Comments

Additional Comments - It is professional of them to do this so earnestly. It was nice that the CFO and the Head of Production came to say hello.

Lead Source

Lead Source - From my realtor

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Front entrance

Areas Of Satisfaction

Areas Of Satisfaction - Yes Kate did

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - overall Kent worked with us to design a home we are very excited about. I am nervous about the unique features we selected but overall very excited.

Recognized Excellence

Recognized Excellence - Kate DaSilva has worked to ensure all our requests were considered, she had great ideas to problem solve,and overall was a great partner.

Customer Suggestion

Customer Suggestion - The pricing at time was strange. Most were fair but selecting the linear fireplace for example, eliminated the inclusion of any surrounding stone and mantle that was included in the more traditional fireplace. This was surprising as the exclusion is not indicated in the selections guide/material. When a question about the build cost schedule surface they should send customers straight to Brandi. ther were several frustrating conversations until I was finally able to speak to Brandi - who was extremely helpful;.

Areas Of Satisfaction

Areas Of Satisfaction - The willingness to make design changes like adding a linen closet for a more convenient upstairs bath and they also added a wall to create a more private Bonus room.

Areas For Improvement

Areas For Improvement - Price transparency. Pricing was strange for appliances being upgraded as the explanations did not make sense. The cost was 3000 higher than if I were to purchase myself without any discount. The other was I asked for several changes to the island. I asked for a breakdown of each so i could decide which upgrade to remove. I could not get this information. The selections guide should be updated to include the caveat that if you choose the Linear fireplace nothing else comes with it.

Lead Source

Lead Source - Through the Bluffs team

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen and black windows

Customer Suggestion

Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.

Recognized Excellence

Recognized Excellence - Alina in the design team

Areas For Improvement

Areas For Improvement - Modern homes design and options for older professional single financially independent women

Areas Of Satisfaction

Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices

Areas Of Satisfaction

Areas Of Satisfaction - Flexibilty and communication when I put in a last minute CWA.

Recognized Excellence

Recognized Excellence - Well of course that would be Chris Moore. Great communication. Takes the time to educate about features of the house eg grinder that Im not familiar with. Knows his stuff and treats all my questions with knowledge and professionalism - even when they are beyond the scope of his work ie development questions.

Areas For Improvement

Areas For Improvement - None that I can think of

Additional Comments

Additional Comments - Kate has been great too. Even though I don't deal with her a lot at this point, she is very accessible and knowledgeable and responds to my questions very quickly.

Value

Value - Everything seems expensive these days.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Excited about several things…. Ie Large kitchen. Walk in pantry, enlarged storage space With window to serve as husbands work room. and enclosed enlarged loggia with fireplace. Very excited about the fun patterned tile we are using in laundry room.

Customer Suggestion

Customer Suggestion - Thank you for letting us take our time in signing the contract. I needed several months to make the commitment because I had a lot of questions and needed to mull it over. And go slow.

Areas For Improvement

Areas For Improvement - Limited brick and kitchen backsplash options

Areas Of Satisfaction

Areas Of Satisfaction - Carol was attentive, responsive, Professional, collegial, and highly effective to resolve any issues Or concerns that arose.

The entire process, from first contact with a sales associate through the final one year warranty work, was seamless. Quality is great and we couldn’t be happier with our new home.

Lead Source

Lead Source - We have friends near Wilmington that built with Kent Homes. We saw their house, and they suggested we reach out to Kent, so that is how we heard about them.

Salesperson Accessibility

Salesperson Accessibility - Kayla was definitely accessible and responsive throughout the process.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The feature I am most excited about is the openness of the floor plan.

Areas For Improvement

Areas For Improvement - We have been satisfied with them. They have not fallen short at this point.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen selections as well as the bathroom selections.

Recognized Excellence

Recognized Excellence - Ella Richardson, our design consultant, was great to work with. Kayla Paladino was our sales rep and was great at the beginning and throughout the process.

Customer Suggestion

Customer Suggestion - Everything has been wonderful so far!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded expectations on the value of the home we are getting for the price and on the quality of the model home.

Additional Comments

Additional Comments - We are 700 miles away from where the house will be built and are building for the first time. We are in frequent touch with them and have complete trust in them.

Construction Quality

Construction Quality - Seeing the quality in Kent models homes is what drew us to Kent. The trades have done great work and our project manager has been diligent in checking their work.

Communication

Communication - AJ has been great when it comes to communication with us. He’s provided plenty of info and has taken lots of pictures showing the progress that has been made.

PM Expertise

PM Expertise - AJ normally has the expertise, but he has the passion and cares about the homes being built

PM Professionalism

PM Professionalism - Couldn’t agree more to this statement

PM Problem Resolution

PM Problem Resolution - I rate this highly due to AJ’s proactive way of keeping problems from happening. We really haven’t experienced any issues to date.

PM Professional & Organized

PM Professional & Organized - AJ has exhibited these traits throughout our home building project

Understand Building Process

Understand Building Process - After we have our scheduled calls with AJ, we know exactly where things stand in the process, what has taken place since our last call and what is anticipated to be done in the next couple weeks. We’ve had no surprises (except for good ones when things are moving faster than anticipated)

Trust

Trust - We have no reason not to trust that commitments will be followed through upon

Clean & Safe

Clean & Safe - We’ve only been onsite once since ground was broken, but the site looked good then and always appears clean in the photos that are sent

Employees & Trade Contractors

Employees & Trade Contractors - Being remote, the only trade partner we’ve worked with directly were the landscaper and appliance supplier. Both have been easy to work with

Overall Experience

Overall Experience - Our experience has been wonderful. It started the day we first looked at the models and has been a consistently good experience ever since

Areas Of Satisfaction

Areas Of Satisfaction - It’s hard to know where to start. Being remote, we had some anxiety about building, but in each stage of the project we’ve been highly impressed with everything being done

Recognized Excellence

Recognized Excellence - Obviously, AJ needs to be recognized for all his work, but Kayla and Ella also need recognition for making their part of the process seamless.

Areas For Improvement

Areas For Improvement - I can’t think of any areas of this home building process needing improvement

Additional Comments

Additional Comments - We can’t wait to be back in Brunswick Forest in March to see the home again. We really can’t wait until we get possession and make it our home

Clean & Safe

Clean & Safe - The times we were at the house for walkthroughs, the place was as clean as one could expect during a build. Never looked a mess in the many pictures that were sent to us.

Quality Of Workmanship

Quality Of Workmanship - Seeing how this house was framed was incredible. The care that went into the framing showed and we’re confident of its sturdiness. Quality is evident in everything about the house. The fit and finish of all parts of the house amaze us.

Quality Of Materials

Quality Of Materials - The quality of the materials used by Kent Homes is excellent. We noticed that quality when we were touring homes before we decided to go with Kent. Kent Homes quality is simply better.

PM Professional & Organized

PM Professional & Organized - We always looked forward to our calls with AJ. He was always prepared for the calls and spelled out exactly what was happening and what we could expect in the upcoming week(s). During the walkthroughs, AJ was efficient in going through the details and gave us plenty of time for any questions we may have had.

Communication

Communication - Communication throughout the build was excellent. We never felt like we were in the dark about anything. The amount of communication was perfect for someone building from a distance like we were.

PM Professionalism

PM Professionalism - AJ was professional, friendly, eager to help us through the whole process. We felt he went over and above the norm.

PM Expertise

PM Expertise - AJ exhibited his expertise throughout the build. His ability to explain technical details in a way that was understandable to us was great.

PM Problem Resolution

PM Problem Resolution - To be honest, there really weren’t many problems that required any resolution. AJ was always proactive in addressing things he saw that needed corrected by the trades, so we didn’t have to deal with those issues.

Trust

Trust - AJ never gave us any reasons not to trust him. If he said something would be done, it was done.

Employees & Trade Contractors

Employees & Trade Contractors - We didn’t have too much exposure to the trade contractors since we lived 600 miles away, but when we were in the house, the trades employees were courteous. We did get to work with Nate from Wrightsville Beach Landscaping and Jason from Landmark Audio Visual. Both of them were great to work with - especially Jason. We’d use either of them again if any future needs were to arise.

Schedule

Schedule - Things went incredibly smooth throughout the process and we actually took possession of the house almost two months earlier than was first forecast when construction began. We were updated about tentative finish dates as soon as AJ was able to provide new dates. His good estimates on timing helped in determining when we’d put our former home on the market. The timing of closing on our home in Ohio and getting possession of our new home was perfect. Hard to be anything but happy about that.

Condition of Home

Condition of Home - The house looked great on the day we got possession. Considering how much dust and dirt are created during a build, we were pleasantly surprised at how clean the house was.

Orientation Punch List

Orientation Punch List - Everything that was on the punch list was addressed before we moved in. Very pleased with the quality of the corrections that were made.

Areas Of Satisfaction

Areas Of Satisfaction - It’s tough to pin this down to a few areas because we felt Kent Homes exceeded our expectations in every phase of the build. We weren’t sure what to expect as this was the first time we had a house built, and maybe we expected lots of issues, but for us, we were very satisfied with all aspects of this build.

Areas For Improvement

Areas For Improvement - It’s tough for us to think of anything needing improvement. We were overwhelmed by how well things went and the overall quality and beauty of our new home.

Recognized Excellence

Recognized Excellence - Of course, we have to recognize AJ for all he did during this process. He was key to our being satisfied throughout the building of our house. We’d be remiss if we didn’t call out Kayla and Susan for the great help they were during the sales part of the process, and also to Ella for her guidance during the selections process. We got a house with the perfect look and feel because of the effort from our Kent team.

Additional Comments

Additional Comments - We’d be happy to be references for Kent Homes should you need it.

Entire staff very friendly and helpful. Very nice floor plans to choose from. Expectations were clearly explained and Kent has hit on every one of there so far.

Areas Of Satisfaction

Areas Of Satisfaction - Great communication when dealing with a challenging lot!

Recognized Excellence

Recognized Excellence - Chris Moore and Alina

Lead Source

Lead Source - We happened to drive by the model home

Salesperson Accessibility

Salesperson Accessibility - Kate has been very thorough and knows her job

Salesperson Communication

Salesperson Communication - Kate has communicated with us all the way since we started. She has very good communication skills

Sales Knowledge

Sales Knowledge - Kate even helped us pick out a dormer to help make our house a little different than the 3 that are going to be built on our street

Salesperson Professionalism

Salesperson Professionalism - She was right on time for our zoom meeting

Sales Solutions

Sales Solutions - She knows her job and the products that go into a home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Room over garage

Recognized Excellence

Recognized Excellence - Kate Dasilva

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Just love the home

Areas For Improvement

Areas For Improvement - None at this time

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen

Recognized Excellence

Recognized Excellence - Kate and Alina

Areas Of Satisfaction

Areas Of Satisfaction - Selections was awesome

Areas For Improvement

Areas For Improvement - None so far

Communication

Communication - We live in New York so we are not at the home site very often. Because of Kenny’s excellent Project Manager skills, we don’t worry about not being there. We have put our complete trust in him.

PM Expertise

PM Expertise - Best Project Manager EVER!

Trust

Trust - Couldn’t ask for better customer service.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

Customer Suggestion

Customer Suggestion - Develop a standard package that includes universal design or ADA features.

Lead Source

Lead Source - I heard about them from the Brunswick Forest sales agent.

Sales Attentiveness

Sales Attentiveness - I would give them a 6-star rating.

Value

Value - I don't know if I received a fair value for my money. It's too early.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I was most excited about the overall quality of the home.

Customer Suggestion

Customer Suggestion - No, I don't have any suggestions for Kent Homes.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla for her exceptional service.

Areas For Improvement

Areas For Improvement - Again, still in the process. They did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the overall organization. They are more organized than other builders.

PM Expertise

PM Expertise - Dade is wonderful, has really looked out for us and made great decisions! Easy to work with!

Understand Building Process

Understand Building Process - Very knowledgeable and does a nice job of explaining construction issues.

Clean & Safe

Clean & Safe - Very safety conscious! I would like to see the worksite swept more often to insure debris is not closed up in the drywall or under the flooring. Although it is not visible, knowing it could be there for those of us that are a bit more fastidious can be disturbing 😊

Areas Of Satisfaction

Areas Of Satisfaction - Managing the process and preparing us for the many decisions to be made. Keeping us informed throughout the process and being very accessible.

Recognized Excellence

Recognized Excellence - Kayla and Dade. Both provided exception response time to our questiions.

Areas For Improvement

Areas For Improvement - None so far!

Additional Comments

Additional Comments - Great builder with a great reputation in this area.

Schedule

Schedule - Delivered 6 weeks early!!

Orientation Punch List

Orientation Punch List - Everything completed before we moved in and no issues so far after residing there for 1 month.

Areas Of Satisfaction

Areas Of Satisfaction - Overall process was controlled for a reason. Great quality, beautiful home, excellent attention to detail! We love our new home! Dade was great to work with!

Areas For Improvement

Areas For Improvement - No short coming of any significance, but if I had to pick something, would be more clarification up front during selections on what we were getting. Specifically, shoe molding color matching floor color as opposed to matching baseboard color. This was not made clear during selections and created a bit of an issue, but was resolved. :)

Recognized Excellence

Recognized Excellence - Dade Dutton. He was great to work with, very calm and knowledgeable, made several recommendations that we did not think of, guided us nicely through the process!

Additional Comments

Additional Comments - We knew from research and speaking to other Brunswick Forest residents Kent Home had a great reputation. They exceeded our expectations!

Lead Source

Lead Source - Touring model home at Compass Point in Feb 2024.

Salesperson Accessibility

Salesperson Accessibility - From day one, Kate has been extremely accessible and her response time is almost immediate. Quite impressive!

Salesperson Communication

Salesperson Communication - I have commented to more than one person how impressed I am with Kate's communication.

Sales Attentiveness

Sales Attentiveness - I felt as though I was her only client.

Sales Knowledge

Sales Knowledge - Kate had an answer for almost all of our questions. If she didn't have an answer, she knew where to get the answer and got back to us right away.

Salesperson Professionalism

Salesperson Professionalism - Always!!

Sales Solutions

Sales Solutions - Kate is extremely knowledgeable of the process allowing us to make informed decisions.

Sales Problem Resolution

Sales Problem Resolution - Kate offered very good alternatives when something we wanted didn't work out.

Salesperson Trust

Salesperson Trust - I truly believe that if any issues arise during our build, I can count on Kate to step in to help resolve it.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Customer Suggestion

Customer Suggestion - You guys are doing a great job, so far!

Recognized Excellence

Recognized Excellence - Kate DaSilva is superb!!! We were deciding between Kent and another builder and a big part of our decision to use Kent was Kate.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process.

Everyone we worked with at Kent Homes was knowledgeable, helpful, and proactive. We recommend 100%.

Lead Source

Lead Source - Onsite in community

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Loggia

Customer Suggestion

Customer Suggestion - Include the powder room in the Shelter Bay

Recognized Excellence

Recognized Excellence - Ella in the selection center was awesome.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been great across the board.

Design Consultant Communication

Design Consultant Communication - She was fantastic!!

Design Solutions

Design Solutions - Gave very helpful and appropriate guidance

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The loggia

Recognized Excellence

Recognized Excellence - Ella

Areas Of Satisfaction

Areas Of Satisfaction - Communication is very thorough

Areas Of Satisfaction

Areas Of Satisfaction - Chris wants to make sure we love the house!

Recognized Excellence

Recognized Excellence - Chris Moore . He's the best.

Quality Of Workmanship

Quality Of Workmanship - The quality of the finish work and attention to detail was great.

PM Professional & Organized

PM Professional & Organized - Jim was the best PM we have ever had. His attention to detail, communicating and addressing questions and concerns during the building process was spectacular.

The project management (Kenny Jones) is, by far, the best thing going at Kent.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and how meticulous they are, and if it's wrong, they call the vendor and fix it, and I do not always have to point things out.

Recognized Excellence

Recognized Excellence - Kenny Jones for his attention to detail and effective communication; he responds when I reach out effectively.

Areas For Improvement

Areas For Improvement - One landscape vendor Edge Landscaping is terrible, and they do not know anything about Brunswick County. Bill the landscaper is not responsive and did not realize deer were around. We went to the site for an hour and a half and made a list of do's and don'ts, and when we got the proposal, it was not close to what we discussed.

They have been totally upfront and helpful with the process so far.

Lead Source

Lead Source - They are one of the preferred builders for the area we wanted to build in. We heard about them from our realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The back porch and the kitchen are the features I am most excited about.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla. She has been awesome, and I have been very impressed with her.

Areas Of Satisfaction

Areas Of Satisfaction - Kayla met/exceeded my expectations with her customer service. She has been awesome, and always responds to us in a timely manner even though she has a lot going on.

Areas For Improvement

Areas For Improvement - During the selection process, several times the selection consultant was kicked out if the system used to document the selections and our last 1-2 hours fo work was lost. This piece was frustrating as we had to go back during our review process to uncover items that were missing and undocumented from our selections.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize AJ and Kala Paladino. I was very impressed with both of them.

Clean & Safe

Clean & Safe - AJ was great throughout the whole build process. He continuously kept us in the loop throughout.

Recognized Excellence

Recognized Excellence - AJ Paladino was great. I felt as though he managed the project like he was building his own home. We were glad he was our PM.

Exceptional customer service. Great floor plans with lots of choices. Kate Dasilva is an exceptional asset to your team. The quality of the homes we saw are top notch and feel fortunate to have found a great builder. 5 stars at this point.
We have also been impressed with the initial contacts with the design/selections team.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Lanai and angled garage

Recognized Excellence

Recognized Excellence - Cameron and Alina

Areas Of Satisfaction

Areas Of Satisfaction - The design center was extensive and the process was a lot easier then I would have thought.

Use Comments

Use Comments - We are very excited to get into our new home

We liked to model selection opportunities. Kent Homes had a great reputation among other home owners in our community. The delivered the poduct in a timely manner.

Lead Source

Lead Source - Looking for approved builders in the Leland area

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas For Improvement

Areas For Improvement - Getting the developer to approve angled garage

Areas Of Satisfaction

Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.

Communication

Communication - He has taken the time to even respond to our questions after hours and on weekends.

Areas Of Satisfaction

Areas Of Satisfaction - Construction process is proceeding in a timely fashion.

Recognized Excellence

Recognized Excellence - Kate and Landon Choplin for working to resolve issues in a favorable manner for the customer

Additional Comments

Additional Comments - I believe that site prep and landscaping estimates should be increased in the Bluffs community to be more reflective of the likely costs. I also think customers should be allowed to make up to 5 changes without being charged a CWA fee. Paying for the cost of labor and/or materials is understood, but homeowners may find it difficult to not have a change after seeing the build in progress. (i.e., electrical socket location, plumbing fixture, etc.)

So far we are very happy with the construction of our Kent home. Our PM, Chris Moore has been great to work with. The house is coming along nicely and looks great. The quality of the materials look good. Chris is easy to communicate with and responds in a timely manner and he also explains the process very well. We are very excited and cannot wait for the completion of our home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen island

pre-visits to design center ahead of final downselection to a builder

Told us what was going to be done, did it and then told us what was done.

Lead Source

Lead Source - Family previously built with Kent. Mike and Kim Mahoney

Salesperson Accessibility

Salesperson Accessibility - Seems like he's always available.

Recognized Excellence

Recognized Excellence - So far Ella and Cameron have been awesome!