Favorite Design Feature (Selections) - Layout of Jonesport
Recognized Excellence - Kate Desilva and Alina Aviles
Areas Of Satisfaction - Customizing our home to fit our needs
Recognized Excellence - Kate DeSilva Alina Aviles Jim Talbout
They have been tremendous so far.
Favorite Design Feature (At Contract) - We are most excited about the general floorplan offerings.
Recognized Excellence - I would like to recognize Kayla for her exceptional service.
Areas For Improvement - Kent Homes did not fall short of my expectations.
Areas Of Satisfaction - exceeded my expectations in terms of options for the home and the number of available options.
Design Consultant Knowledge - The design consultant is new, so she was lacking some experience. She was very enthusiastic, but she is just new on the job.
Design Consultant Attentiveness - The design consultant was thorough.
Design Consultant Problem Resolution - The design consultant was very aggressive at resolving any issues.
Design Consultant Accessibility - The design consultant is always accessible.
Selections Budget - The design consultant was very good.
Options - There is room for improvement for the options available. Most of the options were pretty good. The lighting and carpet options could be improved.
Favorite Design Feature (Selections) - I am most excited about the kitchen.
Recognized Excellence - They have all been great.
Customer Suggestion - They have done a good job at this point.
Areas Of Satisfaction - The design process has been easier than expected.
We had a wonderful building experience with everyone involved.
Lead Source - Saw the model
Favorite Design Feature (At Contract) - All of it
Favorite Design Feature (Selections) - The master bathroom selections
Recognized Excellence - Carol Hobbs and Alina!
Customer Suggestion - In future designs of the houses, give the option to put the bath tub in the bonus room bathroom
Areas Of Satisfaction - All areas
Areas Of Satisfaction - Their timeliness during construction met my expectations.
Recognized Excellence - Carol, Elena, and Archi did a good job.
Areas Of Satisfaction - Kent Homes met or exceeded my expectations with the timeliness of completion, the selection process, and the whole experience.
Recognized Excellence - I would like to recognize Carol, Alina, and Achie.
Clean & Safe - Jim was very diligent
Quality Of Workmanship - Overall very happy.
PM Professional & Organized - Jim was great to deal with. A true gentleman
Communication - Jim, kept us updated throughout the project
PM Professionalism - Very thorough and aware of all aspects of the construction of our home
PM Expertise - Excellent and hands on PM
PM Problem Resolution - Very prompt in addressing issues that have come up
Trust - He has our trust. Honorable
Areas Of Satisfaction - Quality of our home.
Areas For Improvement - Hard to fault Kent given the issues with finding quality labor in today’s world. I felt that some of the individuals who worked on our home could have taken more pride in their work and respected the work of others. The issues have been resolved.
Recognized Excellence - Jim Talbot—regardless of the situation always showed up with a warm hello. Very hands on. Took the time to look in to finding a resolution. Also John Hall in warranty has been great to deal with too. Very thorough and hands on.
Additional Comments - Glad that we decided to build with Kent as they have kept their word and stood behind the product they delivered.
Warranty Manager Explanation - Mr. Hall was very thorough and took a lot of care to ensure we understood the entire process
Warranty Administrator Communication - Nancy was very responsive
Warranty Administrator Professionalism - Very professional
Recognized Excellence - Jim Talbot, John Hall and Nancy.
Any Changes? - Larger laundry room, dormer with windows in unfinished bonus room and double windows at front of house in bonus room
Favorite Home Feature - Love our home
Areas For Improvement - Better control of their subs. I still find myself cleaning paint splatter off my floors and trim. Exterior paint trim not to my satisfaction now that i got on a ladder to look in more detail. master bathroom floor tile grout has been a disappointment (uneven)
Additional Comments - Overall we are very happy with our Kent Home. They stood by the product they built us. I felt that the folks that i interacted with truly cared about our overall happiness.
Again, we are VERY Satisfied with our experience so far, but would be better to recommend AFTER the house is built
Lead Source - Susan at the model home in Compass Pointe
Salesperson Accessibility - Kate is amazing! Always available and receptive to questions and calls. Even changed her day off schedule to accommodate our visit !
Sales Attentiveness - Kate went through every possible option and scenario and helped guide our decisions
Sales Knowledge - And if she didn’t know, she quickly found the answer !
Understanding Of Cost - We have not yet gone to selections, so we can better answer that question after our appointment
Value - Since we haven't even started construction, this is a difficult question to answer!
Favorite Design Feature (At Contract) - Master bathroom and loggia
Recognized Excellence - Kate Da Silva
Areas Of Satisfaction - Ability to easily put our vision into their design
Lead Source - Online search
Favorite Design Feature (At Contract) - Flexibility with the loggia
Recognized Excellence - Kate DaSilva was very professional, knowledgeable and prompt with providing any assistance we needed.
Areas Of Satisfaction - The degree of professional service we received.
Favorite Design Feature (Selections) - Lighting and kitchen
Recognized Excellence - Alina, Kate and Amy
Customer Suggestion - Update the selections that come with the value of the home and the bathroom should be able to accommodate a standard tub and not require a built in tub
Areas Of Satisfaction - Promptness
Areas For Improvement - Design options and flexibility
Additional Comments - The people are very professional and great to work with. Our only disappointment thus far was with the standard items that came with the home
Areas Of Satisfaction - Chris held weekly or bi-weekly meetings with us while we were still living in PA and provided photos of the work in progress. Great communication and I personally really liked seeing the photos of the progress. Additionally my husband and I were pleasantly surprised with the timeline and how everyone worked hard to get us into the house before Christmas.
Recognized Excellence - Chris Moore and Amy Barnes - both for their professionalism and positive attitudes.
Kent Homes went above and beyond to create our dream home. They accommodated all of our requests with reasonable costs. All of the people working there were professional, courteous and made us feel valued throughout the process. Thank you!
Lead Source - Through Sunset Reach, Matt.
Salesperson Accessibility - Carol was very accommodating.
Sales Knowledge - Carol made numerous suggestions that improved my home beyond the original model plans.
Favorite Design Feature (At Contract) - The additional windows will allow for more water views.
Areas Of Satisfaction - They made my dream house come true. ❤
Lead Source - Real estate agent
Favorite Design Feature (At Contract) - Enclosed loggia
Recognized Excellence - Amy Barns was exceptional
Value - Too early to say
Favorite Design Feature (At Contract) - The Lanai and built ins in great room
Customer Suggestion - Offer more choices that are included in the price
Recognized Excellence - Carol Hobbs
Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique
Home builders differentiate themselves by the quality of their work. Kent Homes delivers.
Lead Source - We heard about Kent Homes because we looked at a house down the street when we were driving from Florida to North Carolina. Our realtor showed us the Kent Home. The other house was built by a different builder, but our realtor showed us this one as well.
Understanding Of Cost - It was a very easy process to come to an agreement on price because the house is almost done. We were not part of it from the beginning.
Favorite Design Feature (At Contract) - I am most excited about the quality of the structure, insulation, windows, and doors.
Customer Suggestion - I do not have any suggestions for Kent Homes. They do a fantastic job. So far, it has been wonderful.
Areas For Improvement - Kent Homes has not fallen short of our expectations.
Areas Of Satisfaction - Kent Homes met/exceeded our expectations because their quality is superior to other new construction builds.
Additional Comments - So far, so good. We can't wait to see the finished product. I am glad Kent Homes conducts these surveys at different parts of the process.
The quality of the work is far better than I was expecting. I am very pleased with their workmanship and quality. I have purchased other homes in other areas and Kent Homes exceeded my previous experiences.
Lead Source - My fiancé has purchased a home through Kent Homes before. It has been 4.5 years. We are selling both of our homes and buying a new one. So he had heard about them 4.5 or 5 years ago.
Favorite Design Feature (At Contract) - I am most excited about the bonus room upstairs. My fiancé loves the garage with the extension. I am really excited about the kitchen.
Customer Suggestion - I do not have suggestions for Kent Homes at this point. I am new to this, so I am keeping very good contact with the project manager and Kayla. I think if I had any questions or concerns, I could certainly contact them.
Recognized Excellence - Kenny Jones, the project manager, provided exceptional service.
Areas For Improvement - I can't think of any areas where Kent Homes has fallen short of our expectations.
Areas Of Satisfaction - Kenny Jones has exceeded anything we could have expected. He listened to our needs. He went above and beyond what we were expecting.
Additional Comments - We are excited and looking forward to the whole process. We can't wait to move in.
Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.
Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.
Value - So far, I received a fair value for my money.
Favorite Design Feature (At Contract) - I am most excited about the open living space.
Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.
Areas For Improvement - They have not fell short so far We are still early.
Areas Of Satisfaction - They met and exceeded everything so far.
Favorite Design Feature (Selections) - Flexibility beyond material options
Recognized Excellence - Kayla Paladino and Alina Aviles
Areas Of Satisfaction - Design options and responsiveness
Everything was great. We would recommend Kent Homes to everyone from what we have seen to this point.
Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.
Value - I have not seen the house built yet, but so far, I would give it five stars.
Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.
Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.
Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.
Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.
Additional Comments - Everything is good so far.
Great service from everyone since day 1.
Lead Source - From the Brunswick Forest website.
Salesperson Accessibility - Kayla has been phenomenal - knowledgeable and responsive.
Salesperson Communication - She responds to all our questions promptly and met with us when convenient for us.
Sales Knowledge - Provided a ton of info at all our meetings and made sure we understood the process.
Salesperson Trust - She has responded to all our questions.
Preconstruction Budget - We are definitely over our budget. I guess that’s on us. We asked a few times if any allowances or credits were possible, but sadly the answer was “no”. That said, I don’t think that’s Kayla’s decision or within her authority.
Options - Lots of options if willing to pay for them.
Favorite Design Feature (At Contract) - Fireplace in loggia and coffered ceiling.
Recognized Excellence - Kayla has been wonderful. Very patient and informative. Have only talked with Alina once so far but she’s been great.
Areas For Improvement - We had hoped to not move into our home until two months later but were told we would need to adhere to your timeline. Just wish we could have delayed the start or completion to better fit our preferred timeline.
Areas Of Satisfaction - Almost all of them so far.
Favorite Design Feature (Selections) - Feature wall in great room.
Recognized Excellence - Alina Aviles and Kayla Palladio have both been fantastic every step of the way this far.
Areas Of Satisfaction - Making the remote building experience extremely easy!
Construction Quality - Home isn’t finished yet, but so far I think the quality is great.
Communication - Dade has been great to work with. Keeps us up to date and communicates updates regularly. He has provided great advice and makes us feel like our home and experience are his priority.
PM Expertise - Has provided great insights.
PM Problem Resolution - Helped us especially during our pre-drywall inspection.
Clean & Safe - One of the cleanest job sites we’ve experienced (7th home).
Employees & Trade Contractors - Only worked directly with landscapers and A/V but all have been great.
Areas Of Satisfaction - Communication with us since we are not local.
Recognized Excellence - Everyone! Dade, Kayla and Alina have been wonderful to work with. All three have been very professional and helpful.
Areas For Improvement - Learned that the landscape allowance is nowhere near adequate for what the community requires. Has necessitated a significant additional financial outlay from us. Not sure I’d say that is Kent’s fault, but perhaps creating more awareness of that up front would have been good.
Additional Comments - Appreciate how everyone has been so helpful at Kent. You make building for those not local pretty easy.
Overall, our experience with Kent Homes was very positive. Being the first time we ever built a home, we were extremely nervous. But, after reviewing the process, we felt much more comfortable & learned a lot. Archie, our PM, was our lifeline to the build & was patient with all of our questions & concerns! If someone wants a quality home & a more stress-free experience, build with Kent Homes!
Clean & Safe - Archie is the best! He was on top of keeping the job site safe & cleaned up at all times.
Quality Of Workmanship - We had a few minor issues, but they were addressed with no problem.
PM Professional & Organized - Again, Archie was on top of everything & was always very professional.
Communication - Archie was timely with his communication & very detailed.
PM Expertise - We’ve never built a home before this one & Archie made us feel comfortable that he knew what he was doing. We certainly didn’t!
PM Problem Resolution - Our original floor was found to be defective by Archie just about a week or so before we moved in. He notified us right away & we were able to pick a new floor & it was installed before we moved in! There were other smaller issues that were addressed & resolved quickly.
Condition of Home - Cleaners did an “ok” job of cleaning the house before we moved in. I did find lots of “construction dust” on all the surfaces that I cleaned up.
Orientation Punch List - Archie compared our list to his & did a good job of addressing the items on the list.
Areas Of Satisfaction - The final “product” has exceeded our expectations. We love the house more than we thought we would! Your process is sound for a non-custom house (room to tweak!). Your numbered step by step guide made it easy to follow & understand where we were in the build at any given time. I’ve heard from MANY people having homes built by other builders that their process was a nightmare. We were over 500 miles away while our house was being built & maybe it was naive, but we weren’t really stressed at all!
Areas For Improvement - - We were surprised by the extra cost to get the lot prepped. I think Kent should up that basic cost so it isn’t such a shock right off the bat. - Landscaping costs. Again, your basic cost that’s built into the contract is too low. Kent needs to review those costs & make sure they’re realistic. - Your selections process: too short. A day & a half is not enough time. And our house is small! And, we did our homework!! Minimum 2 days for a smaller house & some people may need three days. - The “book” given to us with options for selections was difficult to navigate & had lots of black & white, low res pics. We went on line to try & find better pics. Most of your links did not work. - The house plan. It would be best to construct a more immersive plan. 2D or even 3D. A flat black & white view on the computer screen was difficult to really tell what was going on when sitting with our selections rep & looking at it at home.
Recognized Excellence - Carol Hobbs. So knowledgeable & helpful & responsive.
Additional Comments - It’s a big step to move to a new state/town knowing no one. And, we aren’t very trusting people when it comes to major purposes &, honestly, hiring professionals without a personal recommendation. We did our research, that’s for sure. But, in the end, we made the leap hoping the experience would go well. It did!
Lead Source - They are one of the preferred builders for the area we wanted to build in. We heard about them from our realtor.
Favorite Design Feature (At Contract) - The back porch and the kitchen are the features I am most excited about.
Recognized Excellence - I would like to recognize Kayla. She has been awesome, and I have been very impressed with her.
Areas Of Satisfaction - Kayla met/exceeded my expectations with her customer service. She has been awesome, and always responds to us in a timely manner even though she has a lot going on.
Areas For Improvement - During the selection process, several times the selection consultant was kicked out if the system used to document the selections and our last 1-2 hours fo work was lost. This piece was frustrating as we had to go back during our review process to uncover items that were missing and undocumented from our selections.
Favorite Design Feature (Selections) - Laundry Room
Recognized Excellence - Amy Barnes & Ella Richardson
We would recommend Kent Homes without reservation to anyone looking to build a quality built home.
Lead Source - Community representative
Salesperson Accessibility - Kate has been amazing to work with!!
Favorite Design Feature (At Contract) - Fireplace option on screened porch
Design Consultant Communication - Amy was sooooo helpful!
Design Consultant Problem Resolution - Amy offered great alternatives to any issues we had
Selections Budget - Amy gave us great suggestions when I was thinking too extreme! My husband was very appreciative!
Favorite Design Feature (Selections) - My kitchen & dining room!!!
Recognized Excellence - Amy Barnes made our selections appt fun, helpful & EASY!!! I have no second guesses in any of our original choices bc Amy advised me through the entire process.
Customer Suggestion - Give Amy a raise!! She’s amazing!
Areas Of Satisfaction - We have been completely pleased with every step of our process so far! Kate DaSilva has been amazing to work with!! She handed us off to Amy for selections & we are so pleased with the entire process so far.
Areas For Improvement - I would suggest improving the lighting selections and the levels a bit. Maybe I’m just really picky, but having to go up to level 8 for nice, current lighting options was a bit daunting.
Clean & Safe - Site was always clean
Communication - Chris always answered our calls/texts promptly…informed us of happenings in a timely manner.
PM Professionalism - Chris knows his stuff!
PM Expertise - Always trusted Chris had the know-how to handle our build!
PM Problem Resolution - We had a few issues pop up, and Chris handled each of them timely, professionally & in a way that kept our stress to a minimum.
Trust - 100% trust Chris to handle any issue…he never left us hanging.
Schedule - We were right on schedule!
Areas Of Satisfaction - Kent Homes delivered our home to us on time & without any major issues/concerns.
Areas For Improvement - We are very happy with our Kent Homes Shelter Bay. Our selection’s appointment with Amy was an easy experience, until we saw the pricing of some of the upgrades we chose. Basic/included features and allowed amounts just aren’t adequate for the average “custom home” buyer. Examples, bathroom fixtures & lighting options…to choose fixtures to our liking/design style added a substantial amount to our bottom line. Landscaping allowance for our community is not in line with the mandatory requirements of our POA. We understand the building process, and economics of building, and overall we are very pleased with our new home. ZERO REGRETS about choosing Kent Homes as our builder.
Recognized Excellence - Every person we worked with during our building experience was professional, fun, knowledgeable and experienced. Kate DaSilva was amazing & so helpful!! Amy McKay was great in assisting with our selection process, and then as Kate’s step-in when Kate went on maternity leave. Chris Moore was the perfect addition to complete our building team. Chris always had our back in the process!
Lead Source - From the St James realtor who sold me my lot. Eddie Addison
Additional Comments - Everything has been excellent and my home construction started on time. Carol Hobbs was terrific as was Alina Aviles who handled my selection process. Both Carol and Alina were knowledgeable and easy to work with. Vey happy I chose Kent Homes.
Additional Comments - The construction process has been very smooth even given the supply chain disruptions. Archie has kept me informaed and any small issues my "eyes and ears" on the ground has picked up they were all quickly resolved.
Kent Homes has been there by our side for the entire home-building experience. Our e-mails and concerns have been answered in the same day and their recommendations and suggestions have been spot on. I have heard from others working with different builders in the area and it seems we have much more communication and on-site pictures than others do. Thank you Kent Homes
Lead Source - From my cousin Joe Bergamini
Salesperson Accessibility - She is wonderful to work with A+ Easy to reach and very responsive
Salesperson Communication - She has been tremendous in communicating with us. We couldn’t be happier
Sales Attentiveness - Very thorough during our structural calls
Sales Knowledge - Very helpful and followed up with the architect as necessary
Sales Solutions - Some great suggestions and excellent feedback
Favorite Design Feature (At Contract) - Partial privacy wall in loggia
Areas Of Satisfaction - Attention to detail
Favorite Design Feature (Selections) - Outdoor patio
Recognized Excellence - Alina Aviles did a great job designing our house
Communication - It has been a pleasure to work with Kent Homes. Kenny, our Project Manager, continually updates us with beautiful pictures and we have bi-weekly meetings. The house is looking good and may be finished one month ahead of the date promised
PM Professionalism - Kenny is always professional in his dealings with us
PM Problem Resolution - Kenny has stepped in and helped redesign the master water closet, recommended locations of our soffit lighting, and connected us to a wonderful landscaper (Edge)
Understand Building Process - Kenny brings a vast knowledge of the building process to our new home construction and always apprises us of the next steps
Trust - Absolutely
Areas Of Satisfaction - Kenny has met or exceeded our expectations in every facet of the building process
Recognized Excellence - A big thank you to both Kenny and Kate for their exceptional service
Areas For Improvement - The Selections process is a very important part of the experience. We appreciate the extensive list of options that are available and the addition of a checklist of some sort for the buyer to refer to would really be useful
Lead Source - I heard about Kent Homes through the St. James Properties Builders Guild.
Salesperson Accessibility - Carol Hobbs was absolutely accessible and responsive throughout the process.
Favorite Design Feature (At Contract) - I am most excited about the customized layout.
Customer Suggestion - I would suggest including some of the most popular optional selection in a base package.
Areas Of Satisfaction - The flexibility exceeded my expectations.
Design Consultant Communication - Alina was great about letting us know what to expect during the selections process. We received several publications that offered in-depth overviews of each design choice. This even included a link to a paint design palette, which allowed us to test out different color scenarios.
Professional & Organized - Alina was very professional, but very personable. We spent quite a bit of time together, and she was an absolute pleasure to work with.
Design Consultant Knowledge - Alina knows her stuff! She was able to address everything from color schemes to outlet placement to gas lines. She had great insight, and was able to relate how a decision in one area would affect the project elsewhere.
Design Consultant Problem Resolution - We are planning to upgrade our kitchen appliances, including a rather large refrigerator. We realized the refrigerator might affect the cabinet design. Alina worked with her team and within 24 hours provided the perfect solution.
Design Solutions - In addition to reconfiguring our kitchen cabinets, which was no small undertaking, Alina helped us think through the master bath, and imagine our backyard patio/firepit scenario, among many other ideas.
Design Consultant Accessibility - Alina is tightly scheduled, since she is 100 percent focused on helping buyers' design their homes. While we appreciated having her undivided attention during the process, we found that we would sometimes have to wait a day or two to get an email returned. This is not her fault, but it was a bit frustrating. When we did get a response, Alina always answered our questions thoroughly and accurately.
Selections Budget - Alina was very good about letting us know the cost of each addition.
Design Consultant Trust - Alina followed up on all outstanding issues in a timely manner. She had our complete confidence and trust throughout the selections process.
Favorite Design Feature (Selections) - Our loggia! Coming from New England, we are looking forward to year-round access to what will essentially be an outdoor living room.
Recognized Excellence - Carol Hobbs and Alina Aviles.
Areas Of Satisfaction - Customer service has been great. Also, the reason we selected Kent was because of the BarHarbour I floor plan and the flexibility we were given to add a second floor balcony.
Areas For Improvement - So far so good!
Lead Source - We researched the home builder options in Brunswick Forest. We also asked around the neighborhood and received very favorable feedback on Kent Homes.
Additional Comments - Everyone at Kent Homes has been awesome to work with from Ashley Kent to all of the staff we have worked with. Kayla, Kate, Tim, Alina, Vanessa, and Kenny have been right there with us through the process thus far. This is obviously a small, close knit unit with the buyer's interests in mind. Would will definitely be recommending Kent Homes to our friends and family.
Construction Quality - When we first toured homes in Brunswick Forest, we knew that we would build with Kent as the quality of the finishes within the Kent Homes really stood out as far superior to other builder’s homes on the tour.
Communication - Kenny has been amazing to work with. He is very knowledgeable and really CARES about our build. He goes beyond to consistently communicate with us. He sends regular pictures and has bi-weekly update calls with us. It has been a PLEASURE to work with Kenny!
PM Expertise - Kenny is very hands-on and stays on top of the other contractors! We feel like we hit the jackpot as he is very conscientious and really wants things done right. It’s as if he’s building his own house!
PM Professionalism - Very professional but also very personable and really has set our minds at ease on every aspect of the build. We have felt very confident in his expertise!
PM Problem Resolution - We had one small glitch with cabinet handles and I emailed Kenny, he responded that same day! Excellent customer service!
PM Professional & Organized - Extremely professional and organized.
Understand Building Process - Kenny has walked us through every aspect of our build. It’s been an amazingly stress free process!
Trust - Kenny is an outstanding person with an EXCELLENT work ethic! He strives to always do and be the best. He is a great representative of Kent Homes.
Clean & Safe - Super clean and organized throughout the house!
Overall Experience - Every single person we have come in contact with at Kent Homes has been amazing. From Kate to Kayla to Vanessa to Kenny. We even had the pleasure of meeting Ashley! Such an outstanding organization. The people working for Kent Homes are a true testament of the work ethic and service provided.
Areas Of Satisfaction - We are beyond thrilled we chose Kent to build our home. We have built homes before and this has been by far the BEST experience we have ever had. The professionalism displayed by Kent employees and the QUALITY of our build process has been an amazing experience.
Areas For Improvement - Only wish Kent Homes wasn’t in such demand…we would have our home by now! But that’s a great reason as “all good things come to those that wait”.
Recognized Excellence - Kate DaSilva, Kayla Paladino and KENNY JONES!! We won the lottery with this group and have been in the best of hands throughout the build.
Areas For Improvement - NONE
Additional Comments - We can’t wait to move into our new home. It’s been a great experience even though it’s been long distance for us. The communication, feedback and constant progress updates of our build have been superb! We look forward to the great customer service we know we will receive even after we close on our house. So happy we built with such a great company, Kent Homes!!
Clean & Safe - Kenny Jones is an amazing Project Manager! He is meticulous and very thorough. Great communication!
Quality Of Workmanship - Our homes reeks of quality! It is simply beautiful. The finishes are top notch.
Quality Of Materials - Kent Homes uses materials that are beyond the standard builder grade.
PM Professional & Organized - Kenny Jones was extremely professional and knowledgeable about every aspect of our build.
Communication - Kenny kept us up to date on every aspect of the build. We had consistent communication. If we had a question, we could even text, call ir email and we received an immediate response from him every time!
PM Expertise - Kenny has had a lot of experience and it showed. We felt like we were in very competent hands.
PM Problem Resolution - Kenny was always willing to address any concerns we had…although I must say he was so on top of everything, we had very few concerns throughout the entire process.
Trust - Kenny was always very honest and shared his opinions on things that needed to be addressed or changed. We felt complete trust in his ability to follow through with completion.
Employees & Trade Contractors - All of the contractors that we have met were professional and courteous. We really felt they cared about their trade and our home.
Condition of Home - Our home was pristine upon move-in. We had very few items that needed to be addressed and some were just due to supply chain issues.
Orientation Punch List - Kenny immmediatly addressed all issues within the first week of move-in.
Areas Of Satisfaction - Quality of build and customer service!
Areas For Improvement - Absolutely none.
Recognized Excellence - Kenny Jones, Kayla Paladino, Kate DaSilva and Nancy Kustyn
Additional Comments - Keep up the good work! Making your customers feel like their home is the ONLY home you are building is huge! It has been a pleasure to work with everyone at Kent! Thank you so much for the cute mugs, bag and especially the personal note from Ashley Kent!
Warranty Trust - Randy Parrish has come through over and over again.
Recognized Excellence - Randy Parrish has been an awesome ally for us! He always shows up on time and does the work he was asked to do. Exceptional guy!
Recommend Builder - The process of building with Kent Homes thus far has been organized and professional. The bi-weekly meetings with our project manager are helpful to keep us informed about the building process and schedule.
Orientation Punch List - Punch list still incomplete 1 month after move in.
Areas Of Satisfaction - Communication, quality
Areas For Improvement - cleanliness of house upon move in (just because it smells clean doesn't mean it is clean) Floors and countertops were dirty upon move in.
Recognized Excellence - Kate Da Silva
Additional Comments - Overall very well done - especially with us from a distance. We are very pleased with the house.
Recognized Excellence - Kenny Jones did a great job, as did Kate DeSilva. John Hall was excellent.
Any Changes? - The great room could be a little bigger.
Favorite Home Feature - I most like the lanai, and the bedroom view.
Areas Of Satisfaction - They met expectations in the build timing, and the selections process.
Areas For Improvement - We weren't overjoyed with the landscaping. It was very minimal. We had a very long resolution on a shower door issue, and the resolution didn't meet expectations.
Additional Comments - We really like the Kent Homes experience.
Areas Of Satisfaction - Completion of home prior to projected completion date. Communication throughout the process.
Areas For Improvement - From my experience, there is room for improvement in the design phase and completion of final plans. There were mistakes made in capturing my selections and it appeared that it was my responsibility to identify those errors/mistakes. The plans submitted to me for review were not aligned with my conversations during selections and there were several iterations that were sent to me that did not include changes I identified. I did not have confidence that what we discussed was captured and spent hours reviewing several versions of plans as they were updated. It would have been helpful if there had been more comprehensive review by Kent personnel to ensure that the plans were complete.
Recognized Excellence - Carol Hobbs was very thorough in guiding us through the process and was very responsive to questions. Chris Moore kept us informed as to the status of our home and diligently worked to resolve issues to our satisfaction. He listened to our concerns and followed up with us re: any questions in a very timely manner.
Lead Source - A showcase weekend at Compass Point
Favorite Design Feature (At Contract) - Cant pick one...The home in total
Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.
Areas Of Satisfaction - The entire process
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kent Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys