Very positive experience from the sales to selections to construction of the home.

Lead Source

Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.

Value

Value - I have not seen the house built yet, but so far, I would give it five stars.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.

Customer Suggestion

Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.

Additional Comments

Additional Comments - Everything is good so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen in general.

Recognized Excellence

Recognized Excellence - I would like to recognize the design consultant.

Customer Suggestion

Customer Suggestion - I don't have any suggestions.

Areas Of Satisfaction

Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.

Areas For Improvement

Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.

Additional Comments

Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.

Communication

Communication - Really happy with Landon. Extremely responsive!

PM Expertise

PM Expertise - He was on top of all facets of the projects. He ensured things moved along.

PM Problem Resolution

PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them

Understand Building Process

Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status

Areas Of Satisfaction

Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track

Recognized Excellence

Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive

Areas For Improvement

Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.

They are very meticulous and pay attention to detail, which is great. Kenny Jones, our project manager, is also awesome.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and how meticulous they are, and if it's wrong, they call the vendor and fix it, and I do not always have to point things out.

Recognized Excellence

Recognized Excellence - Kenny Jones for his attention to detail and effective communication; he responds when I reach out effectively.

Areas For Improvement

Areas For Improvement - One landscape vendor Edge Landscaping is terrible, and they do not know anything about Brunswick County. Bill the landscaper is not responsive and did not realize deer were around. We went to the site for an hour and a half and made a list of do's and don'ts, and when we got the proposal, it was not close to what we discussed.

From our initial look at a model to the selection process, everyone we dealt with was professional and the customer service was great.

Lead Source

Lead Source - Looking for property in Brunswick Forest- was mentioned as a recommended builder

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen/ great room/4 season sunroom

Recognized Excellence

Recognized Excellence - Cameron has been great to work with. Very accessible and informative. He seems very genuine and honest.

Areas Of Satisfaction

Areas Of Satisfaction - Everything is really great up to this point.

Professional & Organized

Professional & Organized - They were great.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about my enclosed 360 sunroom. I can see the lake in my backyard and I am looking forward to having my coffee in the morning out there.

Recognized Excellence

Recognized Excellence - I would like to recognize Cameron, Alina, and Susan for their exceptional service. I really think that everyone was excellent. From the first person we met Susan in the model we went by to see, we liked the home and the people. We felt that the people who worked at Kent were excellent. We had appointments with other builders that did not show up after we flew from New York. Cameron has been available to us and had Zoom meetings on the weekends. Alena was great and answered our questions about how we got to the price of certain things.

Customer Suggestion

Customer Suggestion - In the selection process I think there should be a clearer explanation of how the stock items are replaced by an upgrade. I would like for it to show me how the stock item is withdrawn so I can understand the line items. We had one thing that I was interested in that was so much more money that I said forget it. It was hard not to be able to see things and why there were price differences.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service exceeded my expectations, it is excellent.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. I am very happy and looking forward to the process of building the house. I hope everything goes as smoothly as it has been.

Additional Comments

Additional Comments - We couldn't be happier, the staff was excellent, and we're looking forward to the build.

Lead Source

Lead Source - Property salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Additional storage

Customer Suggestion

Customer Suggestion - Keep up the good work and are looking forward to our build

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas Of Satisfaction

Areas Of Satisfaction - Able to work with us on our additions

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen

Recognized Excellence

Recognized Excellence - Kate and Alina

Areas Of Satisfaction

Areas Of Satisfaction - Communications are important to us, Kate and Alina have been fantastic. Look forward to getting started

Recognized Excellence

Recognized Excellence - Jim Talbot and Kate DaSilva were fantastic to work with

Recognized Excellence

Recognized Excellence - Everyone was very professional and made the build a very easy and enjoyable experience

Any Changes?

Any Changes? - We should have added the 3rd car garage

Favorite Home Feature

Favorite Home Feature - The loggia is a favorite room

Areas Of Satisfaction

Areas Of Satisfaction - Kate, Alina and Jim were great to work with and made the process very easy

Areas For Improvement

Areas For Improvement - Not that comes to mind

Additional Comments

Additional Comments - Would build with Kent again

Finish detail quality poor.

Customer Suggestion

Customer Suggestion - The structural contract was very confusing. What was considered structural and what wasn't? What could be chosen at Selections and what couldn't? Thoroughly and correctly presentation of these things to us upfront would have alleviated our stress in determining what plan to go with and what could/could not be included. It was much more time intensive for us trying to figure it out on our own, with too many questions along the way. We did get an explanation that made sense when we expressed our frustration. We had to review that contract very carefully at each iteration because things were not clear/correct. We did not know what we could do at selections and whether they would thoroughly present all the options/choices to us far enough in advance. This is a huge purchase and we wanted to be better prepared. In the end, there really are many more "changes" that we could easily choose than were ever told to us. If you would present things that can be changed and can't upfront, it would be so much less time-intensive and frustrating. **Bottom line: Give option choices before contract.

Additional Comments

Additional Comments - So far (still before our Selections meeting), the selections team has provided us with good info. Great timelines for entire process (more than just selections), list of appt agenda with things to be decided, things that are commonly chosen, etc. Not sure why these things are not provided from the beginning.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Some issues just didn't seem to have solutions that were very satisfactory so that was probably difficult for Amy to navigate.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - paint colors, tile

Recognized Excellence

Recognized Excellence - Amy was so personal and friendly. She moved us through the process effectively. She gave her advice when we asked her - - that was very helpful. She was indispensable in helping us pick our paint and tile colors. Unfortunately our exterior paint color was rejected by the HOA.

Areas Of Satisfaction

Areas Of Satisfaction - Amy had such a great expertise in color, which really meant a lot to me as color is important to me.

Areas For Improvement

Areas For Improvement - In some areas there didn't seem to be enough choices. The appliance experience with Kenny was not good.

Warranty Administrator Communication

Warranty Administrator Communication - If this is Nancy.

Warranty Administrator Professionalism

Warranty Administrator Professionalism - If this is Nancy.

Warranty Work

Warranty Work - We were told that we'd have one action day. Workers had to return on multiple different days, and multiple times.

Warranty Work Done Right

Warranty Work Done Right - More often than not, things were *not* fixed correctly the first time. After a while we learned that if we asked for something to be fixed a new issue would be created.

Employees & Subcontractors

Employees & Subcontractors - Contractors not great. Employees fine.

Any Changes?

Any Changes? - There are modifications that were allowed that we weren't made aware of.

Favorite Home Feature

Favorite Home Feature - Screened porch. Bay window. Pocket doors.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was adequate. Employees were friendly.

Areas For Improvement

Areas For Improvement - Interior paint quality is horrible. No way should we now have to pay for all new painting. Outside roofline trim paint is continuously mildewed -- neighbors with non-Kent homes don't have the problem. Finish details are poor pretty much throughout the house. Had to keep on top of PM and WM to keep the process moving. Landscape budget given is a joke.

We had a great experience with Kent Homes. From the sales of the home with Carol, to the project manager Archie, and the maintenance manager Randy. Everyone was professional, and they tended to our every need. They also took great care of our home.

Lead Source

Lead Source - Saw the model

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - All of it

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The master bathroom selections

Recognized Excellence

Recognized Excellence - Carol Hobbs and Alina!

Customer Suggestion

Customer Suggestion - In future designs of the houses, give the option to put the bath tub in the bonus room bathroom

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Areas Of Satisfaction

Areas Of Satisfaction - Their timeliness during construction met my expectations.

Recognized Excellence

Recognized Excellence - Carol, Elena, and Archi did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met or exceeded my expectations with the timeliness of completion, the selection process, and the whole experience.

Recognized Excellence

Recognized Excellence - I would like to recognize Carol, Alina, and Achie.

Recognized Excellence

Recognized Excellence - I would like to recognize Carol and Archie, for their exceptional service.

Any Changes?

Any Changes? - There is nothing that I would change about my home.

Favorite Home Feature

Favorite Home Feature - I like the open floor plan feature the most, and everything is in one floor.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations on the the full season room.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations.

Lead Source

Lead Source - We were touring an area that Kent Homes is the preferred builder.

Salesperson Accessibility

Salesperson Accessibility - She has been awesome.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The feature that I am most excited about is that I was able to do some custom details. It felt like it was not just a cookie cutter house. Amy was absolutely awesome. She always responded quickly to our answers.

Customer Suggestion

Customer Suggestion - I was only bummed that I could not have a double front door.

Recognized Excellence

Recognized Excellence - I would like to recognize Amy Barnes for her exceptional service. Everyone that we have dealt with has been great. I really appreciated Tim taking the time with us for selections.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their customer service.

Additional Comments

Additional Comments - I have built three homes so far. It has been an awesome experience so far.

Construction Quality

Construction Quality - Yes, we ended up hiring a private inspector and was happily impressed no major issues.

Communication

Communication - Just wrote above. Couldn’t be happier

PM Expertise

PM Expertise - Absolutely!!! I feel Chris is so knowledgeable and is so calming if I have any questions

PM Professionalism

PM Professionalism - I feel that Chris is very knowledgeable and would consider him as a friend

PM Problem Resolution

PM Problem Resolution - As I mentioned we hired a private inspector and during drywall inspection we went through it together and marked what was recommended. After that drywall inspection Chris went above and beyond sending us photos of what was corrected,

PM Professional & Organized

PM Professional & Organized - Chris communicates with us what will be done in the following two weeks and it is done.

Understand Building Process

Understand Building Process - Yes with emails and photos

Trust

Trust - I don’t have worries with this build living so far away

Clean & Safe

Clean & Safe - I was very proud to hear from our next door neighbor telling me that Kent was doing a great job, keeping the site clean and being respectful of hours when working

Employees & Trade Contractors

Employees & Trade Contractors - I am very happy to hear that the trade contractors are being respectful of our neighbors that means a lot to us.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was super important for us. We have not only had a great experience we meet great people as friends

Recognized Excellence

Recognized Excellence - Wow, everyone we have had contact with has been amazing

Additional Comments

Additional Comments - The other comment that I would make is that I love that we picked our floor model but was able to customize our home.

Quality Of Materials

Quality Of Materials - I wish the paint inside the house was different, but that is on me thinking that I didn't get a more upgraded paint for keeping walls clean, etc.

Condition of Home

Condition of Home - Overall, in great shape. Some minor things took a little longer to get addressed, but I understand he is very busy. Items were addressed that were of major concern in the punch list.

Orientation Punch List

Orientation Punch List - See comment above

Areas Of Satisfaction

Areas Of Satisfaction - The ability to make some custom changes to the original floor plan, vaulted ceilings, remove powder room and closet to make a drop off area from garage, the extension of the pantry by four feet as well as the extension of the garage by same amount. LVP, carpeting is great. Getting the garage floor finished was also good as we went with PM's recommendation.

Areas For Improvement

Areas For Improvement - We did not choose to upgrade appliance, but maybe Kent can start using better appliances in what they offer as standard. Paint should be upgraded at the start so that if it gets a mark or scuffed it can be cleaned off rather than need to touch it up with additional pain.

Recognized Excellence

Recognized Excellence - Amy, the sales person was great to work with, we understand that she has left. PM Chris Moore and Randy Parish were also very good to work with. And lastly, Alina, I thnk that was her name in selections was professional and very helpful.

Lead Source

Lead Source - Susan at the model home in Compass Pointe

Salesperson Accessibility

Salesperson Accessibility - Kate is amazing! Always available and receptive to questions and calls. Even changed her day off schedule to accommodate our visit !

Sales Attentiveness

Sales Attentiveness - Kate went through every possible option and scenario and helped guide our decisions

Sales Knowledge

Sales Knowledge - And if she didn’t know, she quickly found the answer !

Understanding Of Cost

Understanding Of Cost - We have not yet gone to selections, so we can better answer that question after our appointment

Value

Value - Since we haven't even started construction, this is a difficult question to answer!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Master bathroom and loggia

Recognized Excellence

Recognized Excellence - Kate Da Silva

Areas Of Satisfaction

Areas Of Satisfaction - Ability to easily put our vision into their design

Design Consultant Communication

Design Consultant Communication - Alina was very professional and helpful during selections !

Design Consultant Knowledge

Design Consultant Knowledge - Alina gave many great suggestions and helped us to make better choices and thought of things we had not

Design Consultant Accessibility

Design Consultant Accessibility - Alina was excellent with her communication and responsiveness

Value

Value - As far as we know !

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My new bathroom with the free standing tub!

Recognized Excellence

Recognized Excellence - Kate and Alina have been exceptional to work with so far !

Areas For Improvement

Areas For Improvement - Seems to be a bit of a delay in the receipt of our plans and also the site plan was delayed

Communication

Communication - Landon is always willing to take a call, answer all questions to the best of his ability and find the answer if he is unsure, and responds in a very timely manner to texts.

PM Expertise

PM Expertise - Despite having to take over our build and never having built a Lumina Island before, he’s doing a great job

Areas Of Satisfaction

Areas Of Satisfaction - Time to complete framing was amazing ! Landon’s responsiveness and willingness to take action as needed. And how the foundation issue was handled so quickly when progress had stopped because of it !

Recognized Excellence

Recognized Excellence - Alina was such a joy to do selections with ! We cannot wait to see our finished product with what she helped us select !

Additional Comments

Additional Comments - We absolutely love the Lumina model!! We are only disappointed in 2 areas—both in the lanai. But we must take responsibility for not reviewing the contract/plans in more detail. We had wanted the outside door in the lanai on the other wall (tv side). It’s going to make putting furniture in there a challenge with how it’s laid out now. And we had preferred telescoping doors onto the lanai. But we are unsure/cant remember if Kate said Kent no longer uses them ..? Other than that, the house is perfect for our needs and we cannot wait to move in !

Lead Source

Lead Source - A showcase weekend at Compass Point

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Cant pick one...The home in total

Recognized Excellence

Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process

Communication

Communication - He's been amazing to work with.. especially that we're in NY

Areas Of Satisfaction

Areas Of Satisfaction - All in all, it's been a wonderful experience from the first meeting with Kate and Kayla :)

Recognized Excellence

Recognized Excellence - Everyone we worked with throughout our build has been exceptional.. Kate, Kayla, Ella and AJ

We have already recommended multiple friends because of their customer service and quality of what they do as well as the follow up.

Lead Source

Lead Source - A friend built their home with Kent.

Salesperson Accessibility

Salesperson Accessibility - KAYLA IS FABULOUS. RESPONSIVE SEVEN DAYS A WEEK OR EXPLAINS WHY NOT IF SHE IS NOT!!!!!!

Salesperson Communication

Salesperson Communication - Kayla was warm, professional, and knowledgeable. When she didn't have answers to questions, she was honest and followed up with the information from those who could give the answers.

Sales Knowledge

Sales Knowledge - Kayla is clearly experienced and knowledgeable about company policies. While Kayla never said anything, the market conditions suggest that company policies are changing. Kayla navigated and communicated them.

Sales Solutions

Sales Solutions - Kayla suggested the Jonesport when she realized our wants, ultimately saving us money. She never said "No" but explained why something could not be accomplished. She was clear and assertive in her communication style without being abrasive so that we could reach compromises when we had apparent difficulties. In short, Kayl always appeared to be finding the win-win both for Kent and us, the customer.

Sales Problem Resolution

Sales Problem Resolution - Just, one example. Kayla was able to execute our site plan to fit our desires. We hope she or the Kent will communicate it to the ARC.

Salesperson Trust

Salesperson Trust - Kayla always delivered what she promised ahead of promised dates and then called/emailed the ensured that we had received the items.

Preconstruction Budget

Preconstruction Budget - Kayla was instrumental in taking our needs and suggesting the model home that best fit those needs.

Understanding Of Cost

Understanding Of Cost - Until we get into the Selection Process so many of the items of the home are unknown. We are trusting and have faith in Kayla coupled with the performance that our friends received.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Great room and Loggia

Areas For Improvement

Areas For Improvement - Provide clearer understanding of the selection process.

Design Consultant Communication

Design Consultant Communication - Alina was extraordinarily communicative. She continually reiterated or clarified decisions and summarized our statements and her views. These techniques ensured that our preferences as well as our needs. When we faced what seemed impasses in the decision process, Alina seemed to restate the decision in a different manner so that we could view the options or selections in a different way. For example, we were having difficulty finding and selecting the backsplash tile for the kitchen. The challenge was two-fold: selecting the right color and shape while staying within the contract parameters. Her positive, "can do" attitude fostered facilitation of the situation. In addition, Alina didn't have an answer, she didn't hesitate to say so indicating that she would ask Kayla or management. An answer was always supplied after a break or the next day.

Professional & Organized

Professional & Organized - There are not enough stars to positively rate Elina on her professionalism and organizational skills. We were thoroughly impressed when we walked in the second day and our choices from the first day were laid out and clearly visible. We were impressed when the Addendum from the Selection Meeting was transmitted a day early. Again, we were surprised and pleased with how quickly Alina revised the Blue Print and the Addendum -- testaments to her professionalism and organizational skills.

Design Consultant Knowledge

Design Consultant Knowledge - Alina clearly "knows her stuff". She knows design, her product line, the Jonesport, the Kent processes, the building processes, and how to read people. And, how these elements interplay and intersect. Alina was able to capitalize on this knowledge and couple it with a knowledge of how to manage a meeting. She had a clear set of goals: meet the objectives of Kent and the objectives of her client customer.

Design Consultant Attentiveness

Design Consultant Attentiveness - We were amazed at Alina's constant concentration, energy, and attention to detail. Again, there are not enough stars for this category for Alina's level of attentiveness.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - We asked Alina to be our partner in the Selection Process. We needed her honest opinions to create a warm, welcoming, elegant home. She was our partner. She gave her opinion in a style that had our ears listening between her words assessing her body language as well as to what she said. As a result, there were no real problems just real opportunities to create that warm, welcoming, elegant home.

Design Solutions

Design Solutions - When we show our friends our Blue Print and the pictures of our selections, most spontaneously used the words that we used...warm, welcoming and elegant. They are eager to come and visit and see the home that Alina and we created in the design process.

Design Consultant Accessibility

Design Consultant Accessibility - From my pre-Selection questions to the signing of our Blue Print in DocuSign, Alina was always accessible and responsive.

Selections Budget

Selections Budget - This unfairly rates Alina....our selections were so far over budget and the decisions for cutting that had to be made were not ones that Alina could have made.....Jerry and I had to make some serious trade offs, cuts and give ups and changes in our priorities.

Design Consultant Trust

Design Consultant Trust - Absolutely, which is why when we went to High Pointe to buy our furniture and discovered that the green colors that we had selected for the interior wouldn't work because we had not considered our pictures....we simply emailed Alina and told her to select the grays for the interior. We learned during the two days of the Selection Meeting to trust her competency and her taste to meet our needs and wishes.

Options

Options - While we were satisfied with most options, we were seriously disappointed with the limited number of lighting fixtures, tiles and countertop options available. Simply, the colors, shapes, and image of quality do not reflect the other Kent options or even the model, itself. Having redone the kitchen and 2 and 1/2 baths in our current home, we are aware of the wide range of lighting fixtures, tile and granite available. And, what was available in the Ferguson catalog. It was disappointing, what was available your showroom.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Because Kayla clearly understood our wants and needs, she recommended the Jonesport as the best model for us. Because she partnered with us in the Sales Process, we trusted her recommendation. Because Alina clearly understood our wants and needs as well as the Kent processes, she partnered with us during the Selection Meeting. As with Kayla, by the end of the first day, we trusted her. As a result, there is no one feature that we are most excited about--it is the environment that is being created. We are enamored with the columns that Kent designed for us to welcome our guests. We love the bathroom and pocket door that creates a suite for any guest. Our fireplace wall should create a warm, charming environment for small get togethers. We will spend hours in our kitchen and pantry with the glass door creating delicious meals for ourselves and guests. The laundry room placement with our choice of cabinets will make everyday living easier. Our spa-like Master Bath will ensure that we feel that we are on vacation every day because of the cabinets, countertops, etc that were selected. Our engineered hardwood floors will enhance the warmth of every room. Our telescoping doors will ensure an easy flow into the Loggia from the Dining Room and Great Room as well wonderful holiday decorations.

Recognized Excellence

Recognized Excellence - Both Kayla and Alina are professional, competent, trustworthy individuals who helped us to design a home that we are eager to move into next August. I think the explanation above and the previous survey provides the detail.

Customer Suggestion

Customer Suggestion - Expand the lighting fixtures, tile and countertop options that are consistent with the Kent home image. The tile level in our contract was not appropriate for a Jonesport.

Construction Quality

Construction Quality - There are so many instances of quality, let us just mention a few. When the foundation was laid, the crew continually checked devices to ensure the foundation was level and worked carefully not to have the cement spill over the lumber mold for the house. During the Pre-Dry Wall Approval Meeting, I was impressed with the quality of the overall build as well as the thoughtfulness of minor changes made. As one example, the trusses were clean like virgin wood because they had been protected from the rain and mud of the rainy weather. While standing in the attic, the trusses lined up like soldiers in the field at dress attention. The wiring was neat and well labeled, throughout. Electrical outlets were moved appropriately to accommodate the wood supports in the Loggia rather than drilling holes and compromising the structural integrity of the home. On two occasions, I watched as a supervisor carefully measured the widths and checked for "plumbness". The foundation in the master bedroom shower didn't properly slope to allow for efficient drainage. AJ chipped the concrete in the area and then repoured the concrete to ensure proper drainage before a problem surfaced once we moved in. Since then, we have been impressed with the dry-wall installation. Our neighbors text almost weekly pictures to share the status and to communicate how impressed they are with the build process.

Communication

Communication - AJ has extraordinary communication skills that are clear and effective. My husband and I have two different styles of communication and needs for information. It is interesting and a pleasure to observe AJ adjust to each of us even in the middle of a conversation. He always comes prepared with information regarding the build sharing both the problems and the progress. When there is a problem, he clearly communicates potential solutions accurately conveying the seriousness and need for attention. He always welcomes us on site or in the bi-monthly meetings. When I spoke with Suburban Propane, our Landscaping Company, and our neighbors, they all compliment AJ on his professionalism, articulateness, and follow thru: all of which we experience.

PM Expertise

PM Expertise - AJ has the knowledge, proven experience, and personality for excellence in project management. Thru his bi-monthly meetings, AJ sets and manages our expectations both for the short and long term. He has never overpromised. He demonstrates an ability to negotiate or resolve hiccups/problems efficiently and effectively. AJ's problem-solving skills enable him to analyze the problem, seek out advise from more knowledgeable individuals, analyze the problem, oversee the solution, and pro-actively manage the process. Through conversations with our future neighbors and sub-contractors, it is obvious that he builds commitment within the team working on our future home. He clearly understands and communicates the interdependency in the workflow process so that the crews could follow thru while he was on vacation.

PM Professionalism

PM Professionalism - AJ has all the skills that we expected in our PM. At every step of this process, he has had the ability to communicate ideas and the interdependency of the steps of the workflow in understandable language. As we walked thru two of our on-site visits, the Pre-Dry Wall, in particular, his critical thinking skills surfaced. It was on full view, as we discussed the Engineered Retaining Wall that needed to be constructed: the why, the next steps, who needed to be included in the process, the barriers, etc. And, most importantly, he wasn't afraid to discuss it with us and was eager to embrace it because "it's not a problem that I've had to deal with before". He ruminated on another occasion on the tasks that needed to be completed so that workflow was not delayed.

PM Problem Resolution

PM Problem Resolution - We are aware of few problems during this process because of AJ's PM skills as well as Kayla's fabulous marketing skills and then Alina's skill in the Selection Process. The Engineered Retaining Wall gave AJ an opportunity to demonstrate his initiative, persistence, and creativity in problem solving. First, he actively listened to us before he spoke. Then, we walked the site together as he talked, explained, and pointed out the necessity for the Wall and the general layout of it. He indicated that he needed to do some research and bring in the firm we had agreed was best suited to build the wall before we made any final decisions. AJ included us in and guided us thru the decision-making process and now keeps us apprised of the Wall's status. Even texting the Army Corps of Engineers approval a few moments ago.

PM Professional & Organized

PM Professional & Organized - AJ is sharp and competent understanding the building process while implementing the guidelines of the Kent Building Process, of which he is proud. He is always courteous, conscientious and business-like while maintaining his self-assuredness and personality.

Understand Building Process

Understand Building Process - AJ clearly understands the Kent building process and seems to relish it.

Trust

Trust - AJ's integrity shines through on so many occasions and in different ways. AJ and I identified a few items needing change during the Dry-Wall Approval. Two or three electrical items needed to be altered or added. By 10 the following morning, an electrician was at the house adding the two missing garage pot lights. The following afternoon, the dirt at the back of house had been regraded. I asked for photos of the cabinets and tile. The next day, they were texted as promised. AJ conscientiously follows thru with the neighbors by sweeping all nails from the street and putting up reflectors so the trucks won't drive on their lawns because he promised and he cares about the environment.

Clean & Safe

Clean & Safe - AJ keeps the job site clean and safe.

Employees & Trade Contractors

Employees & Trade Contractors - All the employees and trade contractors of Kent Homes are professional, courteous, and conscientious. The gentlemen who poured the concrete went out their way to point where I should stand or indicate where I could place my hands in the concrete. The woman who sealed the stamped concrete in the Loggia and front porch educated us on the process with pride as she worked. An electrician smiled and indicated that he would "just be a few more minutes".

Overall Experience

Overall Experience - We are constantly talking to friends and neighbors about how wonderful working with Kent Homes and AJ is. We point to the high quality construction, how impressed our future neighbors are, the beauty of the design, the follow thru on the implementation of the blue prints, the quality of communications, etc. etc. etc. We never tire of sharing the photos that AJ or our neighbor text to us.

Areas Of Satisfaction

Areas Of Satisfaction - Kent as an organization persistently and conscientiously exceeds expectations, in general. To name just a few areas: attention to detail, follow-up on daily basis, preparedness for discussions at the home site based on the blueprints, quality of build, follow-up on secondary contractors eg. landscaper, AV, and Suburban Propane, cleanliness of the work site, desire to have clients view work in progress. It is really too bad that our construction isn't finished because then I would be able to point out the strength of Kent based on the final house.

Areas For Improvement

Areas For Improvement - Kent Homes needs to improve the breadth of the product offerings for tile, lighting fixtures, fans, appliances in the Selection Process. Quite honestly, we settled on all these. When compared to the quality of this Kent Home, they are disappointing.

Recognized Excellence

Recognized Excellence - We didn't think that anyone could top the exceptional service that Kayla and Alina provided but AJ blew thru that high bar by fulfilling our needs and those of our future neighbors. AJ needs to be rewarded for his excellence.

Areas Of Satisfaction

Areas Of Satisfaction - At this point, everything is exceeding our expectations. We can't wait for the walk thru.

Clean & Safe

Clean & Safe - I was on the job site multiple times during the build with and without AJ's presence. I never felt unsafe. There was little debris even during the messiest of the job, eg sheet rocking and spackling.

Quality Of Workmanship

Quality Of Workmanship - We are super satisfied with the quality of the workmanship. The beauty of the tile work and engineered hardwood flooring is superb. The paint edging even in uneven surfaces like the Loggia is commendable.

Quality Of Materials

Quality Of Materials - Overall, we are satisfied with the materials used. However, there is room for improvement. The selection of lighting fixtures and tile are too limiting. Being familiar with both from our previous home and having spent time with Ferguson, we know that the selections offered are not at levels that one would expect from Kent. And, we know it is not from a cost issue. Likewise the paint suffers because it is 'builder grade' -- not washable.

PM Professional & Organized

PM Professional & Organized - AJ deserves 10 stars. Even our neighbors comment on his professionalism and knowledge. He always came to meetings prepared. When challenges surfaced, he came with options.

Communication

Communication - Again, AJ deserves 10 stars. AJ consistently adjusted his communication style. He would start at a macro or general level until he realized that we understood or wanted more detailed information. He was always eager to provide that information and satisfy our needs and wants. If we didn't understand, he was always willing to explain and educate us on things that we needed to know. He was able to move conversations along to closure and decision. When challenges surfaced, he was on the phone. "I just want you to know, so there are no surprises." was a phrase that we heard and knew that we had to listen and make a decision. AJ created and environment in which even the most difficult situation, the wall, could be understood, handled with integrity and quality.

PM Professionalism

PM Professionalism - Again AJ deserves 10 stars. First, AJ was professional enough to know when he needed additional resourses. When we experienced difficulties building the wall, he reached out to those who knew more or had more experience and brought that knowledge to the table so we could move the project forward. A mark of a true professional. It seemed as though materials and tradesmen were always here on time or earlier. eg when the foundation was being laid, when the painting was done, when the fencing was installed, etc. Again, the hallmark of a true professional. Because I was on-site more frequently than the sign offs mandated by the contract, I witnessed the quality of his interactions with tradesman and the level of respect that they had for AJ. He led the team. They told me on numerous occasions how good he was and how much they preferred working for him.

PM Expertise

PM Expertise - Again, AJ deserves 10 stars. More than one neighbor has told us that they wish "I had AJ as a Project Manager. He was always here."

PM Problem Resolution

PM Problem Resolution - Again, AJ deseres 10 stars. Everything was a team effort led by a knowledgeable team leader

Areas Of Satisfaction

Areas Of Satisfaction - Kayla in the selling phase exceeded our expectations. We have the Jonesport that many have commented on because of it's beauty and its orientation. She teamed with us to make it happen. AJ was a dream come true because he made the build process smooth and fun.

Recognized Excellence

Recognized Excellence - AJ Paladino

Warranty Trust

Warranty Trust - He told us each time when he was going to be here with the team, and they showed up. If there were any problems with the weather, they called in advance to let us know there is a weather isssue, but they would be here for the first available time. They coordinated with us.

Recognized Excellence

Recognized Excellence - We would like to recognize many people on behalf of Kent Homes for their exceptional servoce. Ashley, the business owner and President of Kent Homes, put together a team and book performance with a quality presentation of the process you will go through before you start to buy and build. It shows who is going to be responsible for it, and they also work with our bankers and whole team. Her process that she put together is extremely professional, knowledgeable, personally customer orientated, as well as they have a very quick response time for any questions that you have throughout the entire process. This came from Ashley and Tim, the Vice President of construction. The young lady who did the selections process was extremely forthcoming. We worked with her for selections, callbacks, discussions, and other concerns. She was extremely responsive. Nancy in the warranty department was receptive, and she continued forward to made sure to do everything we needed to have done in terms of warranty. The warrnaty manager, the guy who came out to make sure everything falls into what we specified in our contract, he went through piece by piece inspecting the house and made sure everything we had agreed to in our contract, happened. Also Randy, the warranty person, Kayla, our salesperson, there is so much to say about all these individuals! AJ, our project manager, was outstanding! He worked extensively that our neigbors talked about our project manager with Kent Homes. The project manager also helped us in terms of giving us a list of people to look at our landscaping and everything us we were doing remotely, so he managed, helped us, and made every 2 week conversation we had with the company, outstanding! I don't know how to relay how happy we have been with Kent Homes, maybe after our first bill. Ms. Corelli, who handeled all of the financial elements within Kent Homes, was always on top of things with the bank to make sure in the building process that the bank was notified with the proper paperwork to make sure the checks were going out to Kent. We got acknowledgement of payments we had to make directly both at the point of signing the contract and during the building process, so any element of Kent Homes was characterized by personal attention, professionalism, and constant follow through to ensure we knew what was going on and the process moved forward at all times. In terms of the contract information and all the documentation Kent Homes sent out in advance to let us know what was going on was extremely well organized and definitely customer centered. They did an excellent job! When some of our compatriats here at Compass Point saw what we had for a contract, they never got the details outlined with what we got in terms of the custom options and what would be covered in the building process. they did not get the contract plan review agenda, and they did not get the archietcural plan detail that we got. Otehr people are envious of what we got.

Any Changes?

Any Changes? - We would change the area that we refer to as the back-forty because we did not complete the landscaping back there. The reason we didn't finish it was due to budget issues, but if we had to do it over again I would have done it. It also had something to do with the home itself.

Favorite Home Feature

Favorite Home Feature - We love everything about our new home! The openness of the plan and ease of working through the house. The layout is complimented by our neighbors and how the house flows. The glosia and walls for the glosia and everything we worked on with Kent are outstanding. People love the glosia (screened-in porch). We also like the attention to detail with the tiles. We like the overall architectural design of the house because everything is in the right spot to make living here easy, fun, and accommodating! Electrical sockets, laundry room, glosia, opening doors all in the right spot.

Areas Of Satisfaction

Areas Of Satisfaction - Every single one of the rooms met/exceeded our expectations.

They provide excellent quality and service.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We are most excited about the general floorplan offerings.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla for her exceptional service.

Areas For Improvement

Areas For Improvement - Kent Homes did not fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - exceeded my expectations in terms of options for the home and the number of available options.

Design Consultant Knowledge

Design Consultant Knowledge - The design consultant is new, so she was lacking some experience. She was very enthusiastic, but she is just new on the job.

Design Consultant Attentiveness

Design Consultant Attentiveness - The design consultant was thorough.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - The design consultant was very aggressive at resolving any issues.

Design Consultant Accessibility

Design Consultant Accessibility - The design consultant is always accessible.

Selections Budget

Selections Budget - The design consultant was very good.

Options

Options - There is room for improvement for the options available. Most of the options were pretty good. The lighting and carpet options could be improved.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen.

Recognized Excellence

Recognized Excellence - They have all been great.

Customer Suggestion

Customer Suggestion - They have done a good job at this point.

Areas Of Satisfaction

Areas Of Satisfaction - The design process has been easier than expected.

Areas Of Satisfaction

Areas Of Satisfaction - Extremely happy with communication we have received thru out build.

Recognized Excellence

Recognized Excellence - Dade Dutton

PM Professional & Organized

PM Professional & Organized - He is always a true professional.

Schedule

Schedule - The home was completed about a month and a half early.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations in all areas.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade Dutton.

This was the best choice we ever made.

Lead Source

Lead Source - I heard about Kent Homes through the community in which we are building. They are one of the approved builders in The Bluffs Community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about one-floor living.

Recognized Excellence

Recognized Excellence - Kate, the first person I met, was extremely knowledgeable. She really listened to what we wanted in our home. I felt more comfortable working with Kate than Amy. While I would have preferred to work with Kate, she went on maternity leave. She has still been involved with my project and has been exceptional.

Areas For Improvement

Areas For Improvement - At this early stage, there is nothing I can identify that has fallen short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Every other area, from consultation to guidance, has certainly met my expectations.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the open concept living area.

Areas For Improvement

Areas For Improvement - They fell short of my expectations with the design options and pricing.

Construction Quality

Construction Quality - Overall we are very pleased with the quality of the construction. We are a little concerned with the quality of some of our custom built-ins (quality of the hardware on drawers as an example), but we have confidence that our concerns will be addressed and rectified before completion.

PM Expertise

PM Expertise - We feel lucky to have Chris as our project manager.

PM Professionalism

PM Professionalism - Chis is down to earth, honest, and straightforward. We appreciate him very much!

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of the build. We are ahead of schedule.

Recognized Excellence

Recognized Excellence - Chris Moore and Kate DaSilva. Absolutely exceptional representatives of Kent Homes. I feel like they treat us more like friends then they do as customers. We have the highest level of confidence in them supporting us with the most important (and expensive) purchases of our lives.

Areas For Improvement

Areas For Improvement - We were slightly disappointed in the limits of some of our options during the selection phase of the process. In fact, we are choosing to install our own kitchen cabinet hardware because Kent selections were inadequate and they also refuse to install hardware purchased by us

Areas Of Satisfaction

Areas Of Satisfaction - Chris Moore exceeded my expectations. If I could give him more than 5 stars, I would.

Recognized Excellence

Recognized Excellence - I would like to recognize Chris Moore. He was fantastic as a project manager.

Lead Source

Lead Source - Through my sister in law

Salesperson Accessibility

Salesperson Accessibility - Kate was fantastic to work with.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The added media room and deck

Recognized Excellence

Recognized Excellence - Kate DaSilva was exceptional in her knowledge and thorough follow through. Ashley Kent was willing to try something different that wasn't offered before.

Areas Of Satisfaction

Areas Of Satisfaction - Willingness to listen to an opportunity which they didn't offer before

Areas For Improvement

Areas For Improvement - Didn’t leave extra flooring

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it.

Recognized Excellence

Recognized Excellence - Amy Barnes

Customer Suggestion

Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.

Areas Of Satisfaction

Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.

Additional Comments

Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process

Communication

Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.

PM Expertise

PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.

PM Problem Resolution

PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.

PM Professional & Organized

PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.

Understand Building Process

Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.

Trust

Trust - I absolutely know Landon follows through on everything !

Employees & Trade Contractors

Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !

Overall Experience

Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.

Recognized Excellence

Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Can’t wait to move in!

Orientation Punch List

Orientation Punch List - I have not received PM orientation list yet.

Areas Of Satisfaction

Areas Of Satisfaction - This was my first time building a home.

Areas For Improvement

Areas For Improvement - Design studio. Having to pick what my house will look from small samples. I would have liked to see them as a room not just a sample. It wouldn’t take any longer to see my choices on computer model of the room.

Recognized Excellence

Recognized Excellence - Ella Richardson, Amy Barnes, Brandi

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen island

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Very happy with the professionalism of all staff encountered.

Lead Source

Lead Source - Looking for approved builders in the Leland area

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas For Improvement

Areas For Improvement - Getting the developer to approve angled garage

Areas Of Satisfaction

Areas Of Satisfaction - Kate has been patient with us as we purchased the lot and then responding to requests as we got closer as we sell out home in VA.

Communication

Communication - He has taken the time to even respond to our questions after hours and on weekends.

Areas Of Satisfaction

Areas Of Satisfaction - Construction process is proceeding in a timely fashion.

Recognized Excellence

Recognized Excellence - Kate and Landon Choplin for working to resolve issues in a favorable manner for the customer

Additional Comments

Additional Comments - I believe that site prep and landscaping estimates should be increased in the Bluffs community to be more reflective of the likely costs. I also think customers should be allowed to make up to 5 changes without being charged a CWA fee. Paying for the cost of labor and/or materials is understood, but homeowners may find it difficult to not have a change after seeing the build in progress. (i.e., electrical socket location, plumbing fixture, etc.)

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My pantry and master bathroom

Recognized Excellence

Recognized Excellence - Amy Barnes

Areas Of Satisfaction

Areas Of Satisfaction - Everyone was very professional and always available. I felt like family when I was there.

Recognized Excellence

Recognized Excellence - Chris Moore is an excellent project manager. He keeps us well informed every step of the way and address addresses any issues or concerns we have. He is very professional and organized.

Areas For Improvement

Areas For Improvement - I thought the selection process was too rushed. The girls in charge of selection did not have enough experience to help guide me correctly. I am sorry with some of the choices I made and feel I could’ve done better if I was in more capable hands and had more time. Although, they were very nice and wanted to help.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

The build process has been efficient and straight forward. In general, excellent communication from concept, contract preparation, design/selection through the build process.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

While we are still in the construction process, communication and workmanship has been top notch. Looking forward to the completion of our beautiful Kent Homes house. Special “kudos” to our Project Manager, Kenny Jones for making this home building process smooth and in fact, enjoyable.

Lead Source

Lead Source - I found a home on the internet that was being built in the neighborhood I wanted to live in. That home was being built by Kent Homes. I had search new home listing for zip code 28422

Salesperson Accessibility

Salesperson Accessibility - We dealt with Carol Autry. Our process was probably shorter than usual since the house was a spec house.

Options

Options - We were glad we were able to make some minor changes. The house had everything thing picked out and we like all the fixtures appliances etc that was going into the house.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I love the whole floor plan. I think my husband loves the garage size.

Areas Of Satisfaction

Areas Of Satisfaction - Organization and communications

Overall Experience

Overall Experience - Customer Service, Project Manger Communication, Follow-up

Areas Of Satisfaction

Areas Of Satisfaction - Quality of Project and professionalism

Recognized Excellence

Recognized Excellence - Our project manager, Kenny Jones has kept us in the loop as the house progresses and responds to all of our questions or concerns in an extremely timely manner.

Areas For Improvement

Areas For Improvement - None come to mind. Kent has delivered on what they have said they were going do.

Lead Source

Lead Source - I met their sales team at a coastal showcase in Brunswick Forest.

Recognized Excellence

Recognized Excellence - I would like to recognize Randy Parrish and Dade Dutton for their exceptional service.

Any Changes?

Any Changes? - If I could change anything, I would change the lot I choose to build on.

Favorite Home Feature

Favorite Home Feature - The open layout is the feature I like the most.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Laundry near Master Bedroom

Recognized Excellence

Recognized Excellence - Tim Burleson. We had some minor issues with the plans We were told some things could be chosen at selections but that was incorrect. He came by and made it right for us

Areas For Improvement

Areas For Improvement - Options at selections. I understand their thought process on limiting selections but for experienced home owners it was disappointing

Areas Of Satisfaction

Areas Of Satisfaction - The floor plans and the layout of the house. Lovely details on the ceilings

Areas For Improvement

Areas For Improvement - The options selections and prices

Construction Quality

Construction Quality - From what we have seen so far it appears good. However selections for cabinets flooring etc were very limited for the price of the house

Communication

Communication - He is a great project manager. Very honest and keeps things mocing

PM Expertise

PM Expertise - Absolutely

PM Professionalism

PM Professionalism - Very diligent. Especially with the inspections

PM Problem Resolution

PM Problem Resolution - There have been a few glitches with the build and he always lets us know what happened and how it would be resolved

PM Professional & Organized

PM Professional & Organized - Always keeps to our meeting schedule

Understand Building Process

Understand Building Process - Always answers my numerous questions about this

Trust

Trust - Absolutely

Clean & Safe

Clean & Safe - From what we have seen yes

Employees & Trade Contractors

Employees & Trade Contractors - We have only met the landscaper Ryan and he was fantastic. Very knowledgeable

Areas Of Satisfaction

Areas Of Satisfaction - The biweekly meetings with AJ are always good

Clean & Safe

Clean & Safe - AJ exceeded all expectations as a project manager. We were very fortunate to have him

Quality Of Workmanship

Quality Of Workmanship - For the most part good. However the quality of the gel stain on the front door is sub par. Would not suggest that anyone goes with this option

Quality Of Materials

Quality Of Materials - For the most part good. Except for the limited selections. Buyers should spend time looking at the models and asking for possible homes to look at if there is no model

PM Professional & Organized

PM Professional & Organized - Everyone we dealt with at Kent was quite organizes

Communication

Communication - We had biweekly meetings which were great since we were building remotely. When there were issues AJ promptly notified us to tell us how he already fixed it or how it was going to be rememdied

PM Professionalism

PM Professionalism - We learned a lot about the build process from him

PM Expertise

PM Expertise - Again we learned a lot

PM Problem Resolution

PM Problem Resolution - Addressed this above but he was superb

Trust

Trust - Absolutely

Employees & Trade Contractors

Employees & Trade Contractors - Want to call out the landscape designer. He was fantastic. And who ever installed the granite. The best seaming of granite that we have ever seen

Schedule

Schedule - On time!!!!!

Condition of Home

Condition of Home - There were still punch list items from the initial walk through. But they have dealt with a lot of them

Areas Of Satisfaction

Areas Of Satisfaction - Organization and timeliness. Beautiful floor plans

Areas For Improvement

Areas For Improvement - Gel staining on the front door should be dropped as an option. It is impossible to get an even stain when it is done on an installed door. Kent needs to address this

Recognized Excellence

Recognized Excellence - AJ Paladino as our PM. Kayla Paladino as our sales agent. Alina Aviles as our selections coordinator. Both Tim Burleson and Ashley Kent VP and President for dealing with our concerns along the way and truly standing by their product. They have assembled an exemplary team!!!

Additional Comments

Additional Comments - We are thrilled with our new home. Especially the screened loggia. So glad we chose Kent Homes at Compass Pointe!!!!

Any Changes?

Any Changes? - The tile work was subpar and the quality and installation of the front door.

Favorite Home Feature

Favorite Home Feature - Outdoor space.

Areas Of Satisfaction

Areas Of Satisfaction - Construction project management and overall floor plan/flow of the home space.

Areas For Improvement

Areas For Improvement - Tile work and overall options during selections, which lacked color design appeal.

We have already recommended Kent Homes to many friends!

Lead Source

Lead Source - Community representative

Salesperson Accessibility

Salesperson Accessibility - Kate has been amazing to work with!!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Fireplace option on screened porch

Design Consultant Communication

Design Consultant Communication - Amy was sooooo helpful!

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Amy offered great alternatives to any issues we had

Selections Budget

Selections Budget - Amy gave us great suggestions when I was thinking too extreme! My husband was very appreciative!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My kitchen & dining room!!!

Recognized Excellence

Recognized Excellence - Amy Barnes made our selections appt fun, helpful & EASY!!! I have no second guesses in any of our original choices bc Amy advised me through the entire process.

Customer Suggestion

Customer Suggestion - Give Amy a raise!! She’s amazing!

Areas Of Satisfaction

Areas Of Satisfaction - We have been completely pleased with every step of our process so far! Kate DaSilva has been amazing to work with!! She handed us off to Amy for selections & we are so pleased with the entire process so far.

Areas For Improvement

Areas For Improvement - I would suggest improving the lighting selections and the levels a bit. Maybe I’m just really picky, but having to go up to level 8 for nice, current lighting options was a bit daunting.

Clean & Safe

Clean & Safe - Site was always clean

Communication

Communication - Chris always answered our calls/texts promptly…informed us of happenings in a timely manner.

PM Professionalism

PM Professionalism - Chris knows his stuff!

PM Expertise

PM Expertise - Always trusted Chris had the know-how to handle our build!

PM Problem Resolution

PM Problem Resolution - We had a few issues pop up, and Chris handled each of them timely, professionally & in a way that kept our stress to a minimum.

Trust

Trust - 100% trust Chris to handle any issue…he never left us hanging.

Schedule

Schedule - We were right on schedule!

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes delivered our home to us on time & without any major issues/concerns.

Areas For Improvement

Areas For Improvement - We are very happy with our Kent Homes Shelter Bay. Our selection’s appointment with Amy was an easy experience, until we saw the pricing of some of the upgrades we chose. Basic/included features and allowed amounts just aren’t adequate for the average “custom home” buyer. Examples, bathroom fixtures & lighting options…to choose fixtures to our liking/design style added a substantial amount to our bottom line. Landscaping allowance for our community is not in line with the mandatory requirements of our POA. We understand the building process, and economics of building, and overall we are very pleased with our new home. ZERO REGRETS about choosing Kent Homes as our builder.

Recognized Excellence

Recognized Excellence - Every person we worked with during our building experience was professional, fun, knowledgeable and experienced. Kate DaSilva was amazing & so helpful!! Amy McKay was great in assisting with our selection process, and then as Kate’s step-in when Kate went on maternity leave. Chris Moore was the perfect addition to complete our building team. Chris always had our back in the process!

Warranty Satisfaction

Warranty Satisfaction - Very pleased with the way our concerns were addressed…still working to resolve drainage issues with our lot BUT Chris Moore is a great guy to work with & we trust him to assist us.

Employees & Subcontractors

Employees & Subcontractors - Very happy with the team at Regional HVAC…they worked with us to ensure our needs were addressed & remedied the situation perfectly.

Recognized Excellence

Recognized Excellence - Chris Moore…he is always there to answer/address questions and/or concerns as they arise. It’s great to know he didn’t disappear once our home was completed.

Any Changes?

Any Changes? - Would have made our patio and laundry room larger. We love our Shelter Bay!

Favorite Home Feature

Favorite Home Feature - So many, but I think our favorite feature is our fireplace on our screened porch. We enjoy morning coffee on cool mornings & college football on Saturdays & it will be a perfect overflow space for our holiday party coming up!

Areas Of Satisfaction

Areas Of Satisfaction - Our home is super energy efficient!

Areas For Improvement

Areas For Improvement - Landscaping allowance was ridiculously low for the requirements of our community. Lot prep (grading, proper drainage) needs to be more of a priority instead of an afterthought. Have incurred great expense & worth trying to get this situation under control.