My project manager Kenny Joes was so organized and positive. He solved any problem that came up. The house was done ahead of schedule!

Lead Source

Lead Source - I heard about Kent Homes because they do a lot of houses in my neighborhood.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my kitchen.

Customer Suggestion

Customer Suggestion - I suggest that Kent Homes upgrade their lighting offers and trim packages. They are not in line with other builders of the same caliber. For example, black door knobs are included with other builders; at Kent Homes, you have to pay $750 extra.

Areas Of Satisfaction

Areas Of Satisfaction - The speed of pricing, easy accessibility, and knowledge exceeded my expectations compared to other builders. Carol is professional, and her knowledge as a salesperson made my decision.

Additional Comments

Additional Comments - Several comments tell you to wait until you reach the option's region. Before making a choice, I'd want to understand more about my possibilities.

Options

Options - I think the lighting is not updated enough, and I think the tile is also not updated enough.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen and foyer.

Recognized Excellence

Recognized Excellence - Ella is wonderful, but she is young, I think she is good for the amount of time she has been in the business.

Customer Suggestion

Customer Suggestion - I suggest Kent Homes have more of a true link in the beginning that are pushed off to selections. There should not be such a gully between the beginning and the selections, too much in the balance. The electrical is expensive.

Areas Of Satisfaction

Areas Of Satisfaction - Being transparent about a credit exceeded my expectations.

Areas For Improvement

Areas For Improvement - Miscommunication on some molding that now I am going to have to pay extra for fell short of my expectations.

Additional Comments

Additional Comments - It is professional of them to do this so earnestly. It was nice that the CFO and the Head of Production came to say hello.

Since I haven’t started building and have been waiting for final designs and planned build date, I can’t comment if it is a 5 star rating.

I was very pleased to find Kent Homes easy to work with regarding requested changes.

Overall Experience

Overall Experience - Landon is doing an excellent job for us.

Recognized Excellence

Recognized Excellence - Landon Choplin

Areas Of Satisfaction

Areas Of Satisfaction - Overall excellent.

Areas For Improvement

Areas For Improvement - None.

Recognized Excellence

Recognized Excellence - Landon Choplin and Alina Aviles.

I had a great experience with Kent Homes.

Construction Quality

Construction Quality - Everything is uniform, right angles spacing

Communication

Communication - Able to talk /text with Archie. This is important to us because we don’t live close enough to see the progress.

PM Professionalism

PM Professionalism - Very knowledgeable of progress and is able to keep us informed

PM Problem Resolution

PM Problem Resolution - Yes, he has.

Understand Building Process

Understand Building Process - Yes every 2 week calls are great.

Trust

Trust - Yes, within a couple days the issues are resolved

Overall Experience

Overall Experience - Yes, I will always recommend Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - The responsiveness of all departments when we had a question. Making us important. Other builders blow us off when starting this journey of building our retirement home.

Recognized Excellence

Recognized Excellence - Archie, Carrol and Alina.

Quality Of Workmanship

Quality Of Workmanship - We are extremely happy how our home turned out.

PM Professional & Organized

PM Professional & Organized - Archie was there every time we had a question. He took great care of us during the complete process.

Communication

Communication - We always had our biweekly meetings and toward the end of the build Archie was fixable to meet as needed.

PM Problem Resolution

PM Problem Resolution - Archie resolved all our issues

Trust

Trust - I have complete trust in Archie to take care of our build of our home.

Areas Of Satisfaction

Areas Of Satisfaction - Build, material. Plan. Being by our sides the whole way through the process.

Recognized Excellence

Recognized Excellence - Archie Medina, Jim Talbot, Carrol Hobbs, Alina Aviles

Additional Comments

Additional Comments - Kent Homes were very responsive to our initial inquires on building a home in St James. I would recommend only using Kent Homes.

Kent Homes was very customer-focused and worked with me to design the home of my dreams.

I would highly recommend them.

We found a home in their portfolio that met all our needs, had some extra features we didn't even think about and all at a very reasonable, fair price!

Lead Source

Lead Source - Through the Compass Pointe Sales Event. We were able to tour all the home builders and found that Kent was the best fit for our needs.

Salesperson Accessibility

Salesperson Accessibility - Sarah is great. She's always available, very responsive and genuinely has our best interest in mind.

Salesperson Communication

Salesperson Communication - Sarah constantly interacted with us and was always available to answer questions.

Sales Attentiveness

Sales Attentiveness - Sarah is a true pleasure to work with.

Sales Knowledge

Sales Knowledge - Sarah's experience and knowledge were on display when we needed to make a change to our floor plan. She came up with a brilliant solution that saved us a lot of money!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The second-floor balcony and master bathroom.

Recognized Excellence

Recognized Excellence - Ella Stikeleather.

Construction Quality

Construction Quality - My wife's brother is an architect who did the inspection with us at the last inspection, and he felt very good with what the construction and quality was.

Clean & Safe

Clean & Safe - We are not on the site, and are across the country, but from the pictures the job site seems to be fine.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, first with the speed of getting things done. Also, we have had a lot of communication with Dave and that was more than I expected. I liked the way he tried to do what we wanted to have done.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade Dutton, the project manager. We worked with others, but we worked with him the most.

Areas For Improvement

Areas For Improvement - They fell short of my expectations as there are some selections we would have liked, but we were unable to obtain them.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Telescoping sliding door

Recognized Excellence

Recognized Excellence - Both Cameron and Ella where very helpful during the process

Customer Suggestion

Customer Suggestion - Better granite countertop selection. Ability to make telescoping sliding door a pocket door. It would have been nice to meet the owner of Kent homes while we were in town doing our selections.

Areas Of Satisfaction

Areas Of Satisfaction - Ella was fantastic as our design consultant, making great recommendations and always available to answer questions. Cameron helped make our buying process easy, flexible, and worry free.

Areas For Improvement

Areas For Improvement - Telescoping door and granite options Some pricing on options seems excessive, for example the shoe moldings, the sinks, plumbing fixtures and changes to front door

It was a great experience and a quality home.

Recognized Excellence

Recognized Excellence - Been very satisfied with Cameron and Ella.

Customer Suggestion

Customer Suggestion - We would like to have seen a larger selection of fans and light fixtures.

Areas Of Satisfaction

Areas Of Satisfaction - The precise way that they perceive.

Areas For Improvement

Areas For Improvement - Just the selections were not as good as we had hoped.

Kent has guidelines that they expect buyers to adhere to but in our opinion Kent did not adhere to their own guidelines during the build. We are happy to be in our home and will enjoy it for years to come! Not sure we would recommend Kent Homes but on the other hand we would not discourage anyone to build with Kent.

Lead Source

Lead Source - We saw their information while driving through development.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the floor plan and the second floor bonus room.

Customer Suggestion

Customer Suggestion - Keep doing what you are doing.

Recognized Excellence

Recognized Excellence - Carol is fantastic!

Areas Of Satisfaction

Areas Of Satisfaction - The whole process has met or exceeded our expectations.

Additional Comments

Additional Comments - So far, we have been very pleased working with Kent Homes.

Recognized Excellence

Recognized Excellence - Carol Autry, Alina Aviles

Your focus on Customer satisfaction was awesome

Lead Source

Lead Source - We were touring an area that Kent Homes is the preferred builder.

Salesperson Accessibility

Salesperson Accessibility - She has been awesome.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The feature that I am most excited about is that I was able to do some custom details. It felt like it was not just a cookie cutter house. Amy was absolutely awesome. She always responded quickly to our answers.

Customer Suggestion

Customer Suggestion - I was only bummed that I could not have a double front door.

Recognized Excellence

Recognized Excellence - I would like to recognize Amy Barnes for her exceptional service. Everyone that we have dealt with has been great. I really appreciated Tim taking the time with us for selections.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their customer service.

Additional Comments

Additional Comments - I have built three homes so far. It has been an awesome experience so far.

Construction Quality

Construction Quality - Yes, we ended up hiring a private inspector and was happily impressed no major issues.

Communication

Communication - Just wrote above. Couldn’t be happier

PM Expertise

PM Expertise - Absolutely!!! I feel Chris is so knowledgeable and is so calming if I have any questions

PM Professionalism

PM Professionalism - I feel that Chris is very knowledgeable and would consider him as a friend

PM Problem Resolution

PM Problem Resolution - As I mentioned we hired a private inspector and during drywall inspection we went through it together and marked what was recommended. After that drywall inspection Chris went above and beyond sending us photos of what was corrected,

PM Professional & Organized

PM Professional & Organized - Chris communicates with us what will be done in the following two weeks and it is done.

Understand Building Process

Understand Building Process - Yes with emails and photos

Trust

Trust - I don’t have worries with this build living so far away

Clean & Safe

Clean & Safe - I was very proud to hear from our next door neighbor telling me that Kent was doing a great job, keeping the site clean and being respectful of hours when working

Employees & Trade Contractors

Employees & Trade Contractors - I am very happy to hear that the trade contractors are being respectful of our neighbors that means a lot to us.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was super important for us. We have not only had a great experience we meet great people as friends

Recognized Excellence

Recognized Excellence - Wow, everyone we have had contact with has been amazing

Additional Comments

Additional Comments - The other comment that I would make is that I love that we picked our floor model but was able to customize our home.

Quality Of Materials

Quality Of Materials - I wish the paint inside the house was different, but that is on me thinking that I didn't get a more upgraded paint for keeping walls clean, etc.

Condition of Home

Condition of Home - Overall, in great shape. Some minor things took a little longer to get addressed, but I understand he is very busy. Items were addressed that were of major concern in the punch list.

Orientation Punch List

Orientation Punch List - See comment above

Areas Of Satisfaction

Areas Of Satisfaction - The ability to make some custom changes to the original floor plan, vaulted ceilings, remove powder room and closet to make a drop off area from garage, the extension of the pantry by four feet as well as the extension of the garage by same amount. LVP, carpeting is great. Getting the garage floor finished was also good as we went with PM's recommendation.

Areas For Improvement

Areas For Improvement - We did not choose to upgrade appliance, but maybe Kent can start using better appliances in what they offer as standard. Paint should be upgraded at the start so that if it gets a mark or scuffed it can be cleaned off rather than need to touch it up with additional pain.

Recognized Excellence

Recognized Excellence - Amy, the sales person was great to work with, we understand that she has left. PM Chris Moore and Randy Parish were also very good to work with. And lastly, Alina, I thnk that was her name in selections was professional and very helpful.

Throughout the homebuilding process, Kent Homes provided regular updates, listened to our concerns and questions, and delivered a beautiful home! Our PM, Chris Moore, kept us informed and worked with the other contractors on site to ensure a smooth build. Everyone we worked with from the initial sales team, selections and PM, were all helpful and kept us informed.

We have already recommended Kent Homes to several people we have met who either are ready to purchase a lot or who have purchased lots in Oyster Harbour. (The Southern family and the Watson family.)

Lead Source

Lead Source - We visited The Bluffs model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen and open floor plan are my favorite features.

Customer Suggestion

Customer Suggestion - Have pricing information listed when deciding which options to include in the floor plan.

Recognized Excellence

Recognized Excellence - Amy has been outstanding in her work with us. She has made herself available throughout the process.

Construction Quality

Construction Quality - We have been very pleased with the quality of materials and workmanship with our home build.

Communication

Communication - Archie has been outstanding with communicating through the bi-weekly meetings and updates as well as providing pictures of our build progress. When we come to town and visit the job site, Archie has provided us with updates and has answered our questions promptly.

PM Expertise

PM Expertise - Archie has demonstrated a great deal of knowledge and expertise in managing our home build. He has worked with us to ensure that the timelines were being met and concerns addressed along the way.

PM Professionalism

PM Professionalism - Archie has been quite professional in his communication with us along the way.

PM Problem Resolution

PM Problem Resolution - Archie has been proactive in helping with minor issues that have come up along the way.

PM Professional & Organized

PM Professional & Organized - Archie has addressed any questions with a high degree of professionalism, and he is quite knowledgeable about the build process.

Understand Building Process

Understand Building Process - Archie has provided us with detailed updates of the build process and what to expect along the way with things happening in the house.

Trust

Trust - Archie has followed through on everything that has happened with the house and has worked to ensure that the subcontractors are keeping with timelines. He has worked to ensure that the quality of the work is of a high standard and questions that we have addressed.

Clean & Safe

Clean & Safe - We have been impressed with the cleanliness of the job site when we come to town to visit the house.

Employees & Trade Contractors

Employees & Trade Contractors - We have had limited interactions with the subcontractors when we are in town visiting the job site. Archie has been our main point of contact.

Overall Experience

Overall Experience - We have been quite pleased with our house construction and the customer service that we have received so far!

Areas Of Satisfaction

Areas Of Satisfaction - The build quality and professionalism of the Kent Homes staff has exceeded our expectations.

Recognized Excellence

Recognized Excellence - Amy, Alina and Archie have been outstanding to deal with along the way. Building a house long distance (from Maryland) has been easier because of these Kent Homes staff members.

Additional Comments

Additional Comments - We are looking forward to moving into our new home and enjoying the new NC lifestyle!

Schedule

Schedule - Overall we were satisfied with the exception of the 9 week delay due to permitting issues with the septic installation. Had the septic permit on file been reviewed at the beginning of the build process, we feel this delay would not have occurred. If there had been issues with the permit, steps could have been taken with Brunswick County early on to avoid the building delays.

Condition of Home

Condition of Home - The overall appearance of the home was neat and clean. The windows did not appear to be cleaned thoroughly and one window that was in the main downstairs living area had a large sticker/decal on it. We were unable to remove this ourselves due to the cathedral ceiling where the window was located.

Orientation Punch List

Orientation Punch List - Many of the punch list items took longer due to several of the companies cancelling or being a no show on the date scheduled. We are still waiting for screens on numerous windows.

Areas For Improvement

Areas For Improvement - Communication at times was inconsistent due to situations that came up with the septic permitting process and the build timeline.

Lead Source

Lead Source - Through Sunset Reach, Matt.

Salesperson Accessibility

Salesperson Accessibility - Carol was very accommodating.

Sales Knowledge

Sales Knowledge - Carol made numerous suggestions that improved my home beyond the original model plans.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The additional windows will allow for more water views.

Areas Of Satisfaction

Areas Of Satisfaction - They made my dream house come true. ❤

Design Consultant Communication

Design Consultant Communication - She was awesome!

Options

Options - I would have liked to have more design choices.

Value

Value - There were some things that were overpriced.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the whole build, but mostly about the great room, kitchen, and sun room.

Recognized Excellence

Recognized Excellence - Elena was great. She was knowledgeable, had good taste, and was very supportive of my design ideas. I am an artist and I can be out there on my ideas, but she gave good feedback and I enjoyed working with her.

Customer Suggestion

Customer Suggestion - I wish they would install light fixtures that I bought elsewhere. I understand the liability reasons, but in my dream home, it would have been nice for them to install custom lighting fixtures. I am very pleased with them though and everyone who works there from the receptionist to the vice president of the company has been very friendly, supportive, and responsive. They bent over backwards to help me get this home, so I have truly no criticism and I would recommend them to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - They have exceeded my expectations! For example, the house I want is surrounded by water on 2 sides and Carol, in the sales department, suggested putting in extra windows instead of built ins, so I can have a nice view of the water. They had good suggestions on how to make the house exactly how I wanted it.

Areas Of Satisfaction

Areas Of Satisfaction - Kent went out of their way to make sure we got everything we wanted in our dream house. They truly care about us and made our lives easier by saving us money and adjusting timelines whenever they could. We feel extremely fortunate that Kent built our home.

Recognized Excellence

Recognized Excellence - Kenny Jones is the absolute best PM, Carol and Alina also are awesome

Areas For Improvement

Areas For Improvement - I wish I did not have to pay thousands for drainage out of my landscaping amount, since did not leave anything extra for a patio or fence. But drainage is essential!

Quality Of Workmanship

Quality Of Workmanship - Very high standards.

PM Expertise

PM Expertise - Absolutely genius. Plus a great guy.

Areas Of Satisfaction

Areas Of Satisfaction - Exceeded all expectations!

Areas For Improvement

Areas For Improvement - I was not happy with Edge Landscaping.

Recognized Excellence

Recognized Excellence - Carol, Alina, and especially Kenny.

Additional Comments

Additional Comments - Love you all!

Everyone we have worked with has been professional, friendly and responsive to our desires, questions and concerns.

Building with Kent was amazing from start to finish!

Lead Source

Lead Source - Real estate agent

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Enclosed loggia

Recognized Excellence

Recognized Excellence - Amy Barns was exceptional

Communication

Communication - Landon is a quality guy, unassuming but yet very effective

Areas Of Satisfaction

Areas Of Satisfaction - Landon is very responsive and made sure we were informed and provided solutions throughout this process thus far.

Recognized Excellence

Recognized Excellence - Both Landon and Amy Barnes were instrumental in our build from the beginning till now and we can’t wait to see the finished product. Our new HOME

Areas Of Satisfaction

Areas Of Satisfaction - In most areas Kent was outstanding!

Areas For Improvement

Areas For Improvement - Some minor recommendations for improvement: at Selections (not is an issue with design) but all faucets spout is too close edge of sink causing bigger than normal splashing at every sink. I would have liked more guidance to limit my color choice and stay away from dark colors. We also would have liked advice that adding a few more electric outlets in primary bathroom would have been helpful. Overall, the shower water pressure is disappointing. We ordered large shower heads under the impression it would increase water pressure. When installing Spectrum fiber, the house was not set up for fiber and we were not able to put the router in the intended closet for electronics.

Recognized Excellence

Recognized Excellence - Landen Chopin was outstanding and responsive, Amy Barnes was amazing, Ella was great in helping narrow down choices, Brandi Brass was great about communicating and helping us to get our CO.

Additional Comments

Additional Comments - Overall, we were extremely impressed with Kent throughout all phases in the building process. Our home was finished within 8 months, which was way ahead of schedule. Every day there was full crew working on our home, and Landen was there at a moment’s notice. We also called him frequently and he was available, accessible, and very patient! Toward the end at least three times there was a team of Kent supervisors reviewing punch lists, adding blue tape to any spot big or small that needed repair, and speaking with us to get our feedback as they went! Oversights were corrected almost within 24 hours. Kent supervisors were responsive immediately to any concerns. It was an incredible experience!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the enclosed deck.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.

Areas For Improvement

Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful

Additional Comments

Additional Comments - Would highly recommend

Lead Source

Lead Source - We bought a lot in St. James Plantation about two years ago. The realtor gave us a list of preferred builders and we started looking at model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the messy kitchen and the covered balcony. Also, the garage is very nice. Honestly, the overall design of that particular model, Lumina Island, we like.

Customer Suggestion

Customer Suggestion - They covered everything. I really can't think of anything to add.

Recognized Excellence

Recognized Excellence - I want to recognize Carol, and Alina Aviles, for the selection process to select the cabinets, paint, doors, electrical, etc. Also, Tim, VP of Operations, introduced himself to let us know if we have any issues with anything, we could contact him.

Areas For Improvement

Areas For Improvement - They are really good. I can't think of anything they fell short of.

Areas Of Satisfaction

Areas Of Satisfaction - They are very detailed and transparent. They are very detailed and tell you about the home they are going to build for you inside and out. If we want to change anything or the design, they don't say no. They will try to entertain the list and add it to their design. Although we didn't make many changes, they were able to accommodate the small changes we did make.

Additional Comments

Additional Comments - It's a great experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The messy kitchen, the garage and the balcony

Recognized Excellence

Recognized Excellence - Carol Autry and Alina Aviles

Customer Suggestion

Customer Suggestion - More front door choices

Areas Of Satisfaction

Areas Of Satisfaction - The whole house layout

Areas For Improvement

Areas For Improvement - Can't think of one

Great company, great project manager, and the quality assurance was a top priority.

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Construction Quality

Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.

Communication

Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.

PM Expertise

PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.

PM Professionalism

PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.

PM Problem Resolution

PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.

PM Professional & Organized

PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.

Understand Building Process

Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.

Trust

Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.

Employees & Trade Contractors

Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.

Overall Experience

Overall Experience - It has been great!

Areas Of Satisfaction

Areas Of Satisfaction - The speed and coordination the house was erected was amazing.

Recognized Excellence

Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.

Areas For Improvement

Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.

Additional Comments

Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.

Lead Source

Lead Source - Touring model home at Compass Point in Feb 2024.

Salesperson Accessibility

Salesperson Accessibility - From day one, Kate has been extremely accessible and her response time is almost immediate. Quite impressive!

Salesperson Communication

Salesperson Communication - I have commented to more than one person how impressed I am with Kate's communication.

Sales Attentiveness

Sales Attentiveness - I felt as though I was her only client.

Sales Knowledge

Sales Knowledge - Kate had an answer for almost all of our questions. If she didn't have an answer, she knew where to get the answer and got back to us right away.

Salesperson Professionalism

Salesperson Professionalism - Always!!

Sales Solutions

Sales Solutions - Kate is extremely knowledgeable of the process allowing us to make informed decisions.

Sales Problem Resolution

Sales Problem Resolution - Kate offered very good alternatives when something we wanted didn't work out.

Salesperson Trust

Salesperson Trust - I truly believe that if any issues arise during our build, I can count on Kate to step in to help resolve it.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Customer Suggestion

Customer Suggestion - You guys are doing a great job, so far!

Recognized Excellence

Recognized Excellence - Kate DaSilva is superb!!! We were deciding between Kent and another builder and a big part of our decision to use Kent was Kate.

Areas Of Satisfaction

Areas Of Satisfaction - Sales process.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

Lead Source

Lead Source - Looking for property in Brunswick Forest- was mentioned as a recommended builder

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen/ great room/4 season sunroom

Recognized Excellence

Recognized Excellence - Cameron has been great to work with. Very accessible and informative. He seems very genuine and honest.

Areas Of Satisfaction

Areas Of Satisfaction - Everything is really great up to this point.

Professional & Organized

Professional & Organized - They were great.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about my enclosed 360 sunroom. I can see the lake in my backyard and I am looking forward to having my coffee in the morning out there.

Recognized Excellence

Recognized Excellence - I would like to recognize Cameron, Alina, and Susan for their exceptional service. I really think that everyone was excellent. From the first person we met Susan in the model we went by to see, we liked the home and the people. We felt that the people who worked at Kent were excellent. We had appointments with other builders that did not show up after we flew from New York. Cameron has been available to us and had Zoom meetings on the weekends. Alena was great and answered our questions about how we got to the price of certain things.

Customer Suggestion

Customer Suggestion - In the selection process I think there should be a clearer explanation of how the stock items are replaced by an upgrade. I would like for it to show me how the stock item is withdrawn so I can understand the line items. We had one thing that I was interested in that was so much more money that I said forget it. It was hard not to be able to see things and why there were price differences.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service exceeded my expectations, it is excellent.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. I am very happy and looking forward to the process of building the house. I hope everything goes as smoothly as it has been.

Additional Comments

Additional Comments - We couldn't be happier, the staff was excellent, and we're looking forward to the build.

Yes. We had a great experience with Kent.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen island

Very highly recommend Kent Homes for a new home build.

Lead Source

Lead Source - From my realtor

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Front entrance

Areas Of Satisfaction

Areas Of Satisfaction - Yes Kate did

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - overall Kent worked with us to design a home we are very excited about. I am nervous about the unique features we selected but overall very excited.

Recognized Excellence

Recognized Excellence - Kate DaSilva has worked to ensure all our requests were considered, she had great ideas to problem solve,and overall was a great partner.

Customer Suggestion

Customer Suggestion - The pricing at time was strange. Most were fair but selecting the linear fireplace for example, eliminated the inclusion of any surrounding stone and mantle that was included in the more traditional fireplace. This was surprising as the exclusion is not indicated in the selections guide/material. When a question about the build cost schedule surface they should send customers straight to Brandi. ther were several frustrating conversations until I was finally able to speak to Brandi - who was extremely helpful;.

Areas Of Satisfaction

Areas Of Satisfaction - The willingness to make design changes like adding a linen closet for a more convenient upstairs bath and they also added a wall to create a more private Bonus room.

Areas For Improvement

Areas For Improvement - Price transparency. Pricing was strange for appliances being upgraded as the explanations did not make sense. The cost was 3000 higher than if I were to purchase myself without any discount. The other was I asked for several changes to the island. I asked for a breakdown of each so i could decide which upgrade to remove. I could not get this information. The selections guide should be updated to include the caveat that if you choose the Linear fireplace nothing else comes with it.

Initially, another builder was our #1 choice. We weren't even considering other builders. However, a response we received prior to signing a contract forced us to look at others. Once we visited Kent Homes, we were SOLD - literally and figuratively. Based on conversations and experiences since, we remain confident we are in the BEST hands!

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.

Recognized Excellence

Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.

Areas Of Satisfaction

Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.

Areas For Improvement

Areas For Improvement - We felt the time between selections and receiving our final plans was very long.

PM Problem Resolution

PM Problem Resolution - Fast and decisive

PM Professional & Organized

PM Professional & Organized - Very professional, flexible, and willing to go an extra mile to please his client

Areas Of Satisfaction

Areas Of Satisfaction - Honesty and genuine care of client

Recognized Excellence

Recognized Excellence - AJ and Kate DaSilva

Areas For Improvement

Areas For Improvement - Design selection options were not as I would have hoped for and could definitely be expanded and improved in terms of choice and quality

PM Professional & Organized

PM Professional & Organized - Without a doubt the most pro-active, qualified, intuitive, and professional PM I've ever had the pleasure to deal with...AJ was a 10 Star!

Schedule

Schedule - We were stressed being in the rental for months, and AJ ensured we occupied our new home ahead of schedule....what a relief and pleasure to experience such change in previous experiences.

Condition of Home

Condition of Home - Spotless and detailed as anyone might hope for yet sometimes never realize

Areas Of Satisfaction

Areas Of Satisfaction - Delivery time exceeded, PM communication and expertise, accommodating on a few critical changes (within guidelines)

Areas For Improvement

Areas For Improvement - 1. Production selection of kitchen wall and flooring could be should more robust 2. Design centre time should be expanded an additional 4-6 hours for consultation...in an effort to help avoid small missteps. 3. As Kent is a "semi-custom builder", we feel more time and consulting could/may have been done relative to exterior design. 4. Product selection for lighting and fixtures could use some expansion as well 5. The understanding of what a $15k landscaping allowance was misleading....we spent an additional $10k to meet just a 'basic design' for grass, mulch, drainage, and irrigation. This element we feel felt well short of our expectation and is truly the only critique of consequence that stood out the most. None of the landscapers we spoke to could come anywhere near that budget allowance number. The Kent was only capable to provide the absolute minimum of grass, mulch, drainage, and irrigation (totalling $16k) leaving no budget for any soil treatment or removal/replacement of undesirable soil post construction, nor any inclusion budget for any plantings....the contract verbiage left some ambiguity for interpretation on this we felt.

Recognized Excellence

Recognized Excellence - 1. At the outset in the sales cycle we dealt with Kayla Paladino who was very efficient and very helpful for custom redesign of the model we ultimately chose. 2. Once Kayla left on maternity shortly after decision and design time, Kate daSilva took over discussions to bring the actual contract and pricing to a final conclusion.....to be honest both Susan and I felt our interests were definitely in the right hands. Kate could not be more patient, nor accommodating in helping us to meet our needs and expectations ! I couldn't count the times Kate asked us if we were pleased with our choices as well as state "we want you to be perfectly happy with your decision". 3. AJ....We couldn't say enough....the right guy at the right time with the right result...He couldn't have orchestrated it any better if he tried.

Use Comments

Use Comments - Our experience with the Kent team was truthfully our best ever. If Kent Home can continue to deliver affordable homes, in the manner in which we experienced, they will reign number one for some time to come. The expression 'You get what you pay for' is known only too well. What many people don't realize is, most judge that expression to reference the materials included in a build, and not necessarily the people that helped deliver that build. And in our opinion, that was the value proposition Kent Homes put forward.....The people ! Special mention of course.....AJ & Kate,.....Thank you

Lead Source

Lead Source - St. James Plantation salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Construction Quality

Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.

Communication

Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.

Recognized Excellence

Recognized Excellence - PM Archie Medina

Lead Source

Lead Source - We learned of Kent Homes when we visited the model homes.

Salesperson Accessibility

Salesperson Accessibility - For the most part, Cameron has been accessible. In some cases, it took longer than expected to get an answer, and it needed to be checked with upper management.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the loggia.

Recognized Excellence

Recognized Excellence - Cameron and Alina have done a fine job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been personable and knowledgeable.

Customer Suggestion

Customer Suggestion - Develop a standard package that includes universal design or ADA features.

Communication

Communication - He does communicate well when I reach out

PM Problem Resolution

PM Problem Resolution - Tyler does a great job at acknowledging the issues that we find, we are hopeful that they will all be resolved by the time the build is complete

Clean & Safe

Clean & Safe - Tyler does his best but it's har dto keep up with the contractors that leave cans, bottles, coffee cups, chicken bones on site

Employees & Trade Contractors

Employees & Trade Contractors - WE haven't had much interaction with employees

Overall Experience

Overall Experience - This has nothing to do with Tyler, the customer experience with Kent Homes has not been exceptional. The communication has been poor

Areas For Improvement

Areas For Improvement - The attention to detail hasn't been good. There has been a lack off communication with Kent Homes, I had to find out that we were losing our project manager from him, never heard from Kent until I called Ashley. I feel like i have had to project manage the entire project, finding things wrong at almost every aspect of the build. Some of the errors were quite random.

Additional Comments

Additional Comments - There has been several concerns throughout the process that surprised and disappointed us. At no time prior to the build was there a discussion about exterior windows separating the kitchen from the finished interior sunroom. We had to pay to have the windows removed and the opening created. This is just one example of the errors we have found

More accountability of their trades people to do the job right the first time. Often when the trades people come back to do a task again, they normal damage something else which causes a wicked rework loop.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Pantry

Most of our friends are retired & may not have the resources to afford a Kent Home.

Well built homes

Lead Source

Lead Source - I heard about your company from my realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the openness and the arched entryways.

Customer Suggestion

Customer Suggestion - This isn't on Kayla whatsoever, but I would make it clear from the beginning, that you can't get everything you want. There were two bathtubs in both bathrooms. My husband is handicap, and I have to have the tubs removed when the house hasn't even been built yet. That is very costly. The cost is much more for the adjustments I had to make

Recognized Excellence

Recognized Excellence - I would like to definitely recognize Kayla. That is the only person I have dealt with at this point.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the communication.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the living room.

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional. She was patient, professional and even gave us a lot of time making sure it all was done.

Customer Suggestion

Customer Suggestion - I wish they offer more blue options, in things like tile for example. I would have liked gold faucets as well.

Areas Of Satisfaction

Areas Of Satisfaction - The selections process exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Kent build a beautiful home.

This was our first time building a house and the process could not have been smoother! I feel like the key to such a wonderful experience was the open and honest communication we had with our project manager. Thanks for making our dream become a reality. We could not be more happy with the home Kent Homes created for us!

Lead Source

Lead Source - Looked at one of there model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen

Recognized Excellence

Recognized Excellence - Ella did a tremendous job helping us in the design center!

Professional & Organized

Professional & Organized - Ella always got back to us in a timely manner when we had any questions.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The shiplap accent wall in the master bedroom and extending the patio and upgrading to colored stamped concrete.

Recognized Excellence

Recognized Excellence - Ella Stikeleather was a delight. Her expertise and patience helped guide us through the entire design process. She offered unique suggestions and options that helped us customize our home. Thanks to her, we know we have designed the house of our dreams. She is truly an asset to Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness and the design center

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship and attention to detail has been impressive.

Recognized Excellence

Recognized Excellence - Kenny Jones is a great project managers that is very down to earth and easy to work with. Not only does he know his trade very well, but he is also very quick to respond and answer any questions I've ever had regarding the project. I would recommend Kenny to anyone for their next home-building project.

Kent Homes provides a top quality home for customers as we experienced this touring another customer’s home.

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

Salesperson Accessibility

Salesperson Accessibility - Carol Autry is our salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - More privacy

Recognized Excellence

Recognized Excellence - Carol Aurtry and Alina at the Design Center

Areas Of Satisfaction

Areas Of Satisfaction - Met expectations

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Selection variety

Recognized Excellence

Recognized Excellence - Alina Aviles and Carol Autry

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it.

Recognized Excellence

Recognized Excellence - Amy Barnes

Customer Suggestion

Customer Suggestion - During design selections it would be helpful to see what my choices will actually look like in the room it was selected for. Actually seeing the whole room could look quite different from only seeing a sample.

Areas Of Satisfaction

Areas Of Satisfaction - I did not know what to expect when I chose Kent Homes. So far I am pleased with the process.

Additional Comments

Additional Comments - I’m only at the beginning of getting ready to build my house. I’m looking forward to being included in the building process

Communication

Communication - Landon has been exceptional. I have had so many questions, Landon replies to me immediately-even on his time off.

PM Expertise

PM Expertise - Landon is doing a fantastic job. Building our home in The Bluffs while living in Auburn, NY is challenging but with Landon as our Project Manager we know we can count on him to keep us up to date on everything.

PM Problem Resolution

PM Problem Resolution - If I mention a concern to Landon it turns out he has already taken care of the issue before I mention it.

PM Professional & Organized

PM Professional & Organized - Landon is very organized and Professional. When new projects start, Landon explains exactly what is going to happen and how long it should take.

Understand Building Process

Understand Building Process - Landon does his best to teach me about the different stages of building my house. This build is foreign to me but Landon has made it an easy process for me.

Trust

Trust - I absolutely know Landon follows through on everything !

Employees & Trade Contractors

Employees & Trade Contractors - Everyone we have met who have been involved in this process have been great from the beginning !

Overall Experience

Overall Experience - From meeting Amy Barnes and her help with choosing the right Home Model, to Ella in the Design Studio, who helped me choose what my home would look like to Landon Choplin , our fantastic Project Manager, who is making my dream home a reality, Everyone has exceeded my expectations.

Recognized Excellence

Recognized Excellence - Amy Barnes, Kent Sales Representative, Ella in the Design Studio and Landon Choplin my Project Manager

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - Can’t wait to move in!

Orientation Punch List

Orientation Punch List - I have not received PM orientation list yet.

Areas Of Satisfaction

Areas Of Satisfaction - This was my first time building a home.

Areas For Improvement

Areas For Improvement - Design studio. Having to pick what my house will look from small samples. I would have liked to see them as a room not just a sample. It wouldn’t take any longer to see my choices on computer model of the room.

Recognized Excellence

Recognized Excellence - Ella Richardson, Amy Barnes, Brandi

Lead Source

Lead Source - From the Brunswick Forest website.

Salesperson Accessibility

Salesperson Accessibility - Kayla has been phenomenal - knowledgeable and responsive.

Salesperson Communication

Salesperson Communication - She responds to all our questions promptly and met with us when convenient for us.

Sales Knowledge

Sales Knowledge - Provided a ton of info at all our meetings and made sure we understood the process.

Salesperson Trust

Salesperson Trust - She has responded to all our questions.

Preconstruction Budget

Preconstruction Budget - We are definitely over our budget. I guess that’s on us. We asked a few times if any allowances or credits were possible, but sadly the answer was “no”. That said, I don’t think that’s Kayla’s decision or within her authority.

Options

Options - Lots of options if willing to pay for them.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Fireplace in loggia and coffered ceiling.

Recognized Excellence

Recognized Excellence - Kayla has been wonderful. Very patient and informative. Have only talked with Alina once so far but she’s been great.

Areas For Improvement

Areas For Improvement - We had hoped to not move into our home until two months later but were told we would need to adhere to your timeline. Just wish we could have delayed the start or completion to better fit our preferred timeline.

Areas Of Satisfaction

Areas Of Satisfaction - Almost all of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Feature wall in great room.

Recognized Excellence

Recognized Excellence - Alina Aviles and Kayla Palladio have both been fantastic every step of the way this far.

Areas Of Satisfaction

Areas Of Satisfaction - Making the remote building experience extremely easy!

Construction Quality

Construction Quality - Home isn’t finished yet, but so far I think the quality is great.

Communication

Communication - Dade has been great to work with. Keeps us up to date and communicates updates regularly. He has provided great advice and makes us feel like our home and experience are his priority.

PM Expertise

PM Expertise - Has provided great insights.

PM Problem Resolution

PM Problem Resolution - Helped us especially during our pre-drywall inspection.

Clean & Safe

Clean & Safe - One of the cleanest job sites we’ve experienced (7th home).

Employees & Trade Contractors

Employees & Trade Contractors - Only worked directly with landscapers and A/V but all have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Communication with us since we are not local.

Recognized Excellence

Recognized Excellence - Everyone! Dade, Kayla and Alina have been wonderful to work with. All three have been very professional and helpful.

Areas For Improvement

Areas For Improvement - Learned that the landscape allowance is nowhere near adequate for what the community requires. Has necessitated a significant additional financial outlay from us. Not sure I’d say that is Kent’s fault, but perhaps creating more awareness of that up front would have been good.

Additional Comments

Additional Comments - Appreciate how everyone has been so helpful at Kent. You make building for those not local pretty easy.

Clean & Safe

Clean & Safe - During construction, the work site was fairly clean; however, we were disappointed with the level of cleanliness in the home. When it was completed, it didn't appear as if it was cleaned at all. Once we cleaned up ourselves, we identified some other defects that weren't visible beforehand.

Communication

Communication - In general, communication was prompt and effective. They occasionally needed to follow up on certain requests.

Trust

Trust - Some final punch list items seem to be taking a long time to address.

Condition of Home

Condition of Home - The level of cleanliness could've been better.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in almost all areas.

Recognized Excellence

Recognized Excellence - I'd like to recognize Dave for providing a really good product in general.

The Kent warranty team has been the best part of our build with Kent. Courteous, on time, followed up with communications and actions as promised, went the extra mile to make sure we were satisfied, fixed items that weren't installed correctly when the house was built. Night & day difference from the project management team and build team during construction.

Lead Source

Lead Source - Originally heard of Kent from The Bluffs as we were investigating whether we would build there.

Salesperson Accessibility

Salesperson Accessibility - Carol has always been prompt in responding, even given that a major part of our purchase project was happening over the Thanksgiving and Christmas holiday period.

Salesperson Communication

Salesperson Communication - Carol has been an excellent and prompt communicator as noted about her accessibility through the holiday season. She expedited creation of preliminary site fit drawings for the lot we were purchasing so that we could confidently proceed with the lot purchase and subsequently proceed to contract with Kent. All that was done by Carol and Kent knowing that we hadn't yet settled on Kent as our builder; great customer service!

Sales Attentiveness

Sales Attentiveness - Carol is a good listener and took the time to understand and confirm the plan design changes and options we were considering.

Sales Knowledge

Sales Knowledge - Carol is very knowledgeable about not only Kent's product/design, but construction in general. She has been good about advising us about construction selections to steer us to alternatives that get us the better value for the features we desired.

Salesperson Professionalism

Salesperson Professionalism - Professional all the way. We've built a number of homes with both production builders and semi-custom builders, so we're very familiar with the wide range of sales associates who've led the sales efforts of the builders. Carol always had time for us even at the start of the process where we weren't yet sure that Kent was going to be our builder. Contrast that with the sales associates of previous purchases who clearly were trying to rush us and get us locked into their product.

Sales Solutions

Sales Solutions - Carol listened to what our desired plan changes were and worked with us to achieve those changes within the constraints of feasibility for Kent and the site. We understood that Kent is not a "custom" builder, but we never felt that - unlike their competitors - we were dealing with a "production" builder who would only make minimal changes to suit their offering. We were rarely told "No" on a change request, but when we were, Carol would talk us through alternate ways in which we could achieve a more workable or economical design.

Sales Problem Resolution

Sales Problem Resolution - House isn't built yet and no problems have arisen in the sales process, but we feel confident that from Kent and Carol's efforts, we expect this build will be the best for us so far (just hope that it will be a shorter build time to go with that).

Salesperson Trust

Salesperson Trust - For all the previous comments and reasons presented previously, we trust Carol and Kent are going to deliver the best home we've built. Carol has followed through to make sure that preliminary confirmations made by her on special features or items have been followed up by Kent Homes corporate office.

Preconstruction Budget

Preconstruction Budget - We believe that every Purchaser would like to get their home for the lowest cost. We feel that Carol worked with us to keep our costs as close to our budget as possible. She went to bat with us during our final negotiations to get our cost down and also provided additional sales incentives to reach that end.

Understanding Of Cost

Understanding Of Cost - We're pretty certain that we have a complete understanding of Kent's offers and pricing. A challenge to that understanding is the extensive list of options Kent offers (the options list is way more extensive than lists we've seen from competitive builders or from our past experience). We're trusting that in our upcoming final selections meeting, that we'll come away with a full understanding of what is available and the costs. The time that Kent has promised for the selection meeting (1-1/2 days) is longer than any previous builder has allocated for that important meeting; impressive by Kent.

Options

Options - For the most part. We understand that asking for items that are not of Kent's direct experience introduces more risk and cost, but we don't feel overly limited option-wise given Kent's extensive option list. On those few options that requested that aren't on Kent's list, they've not said No and are expecting to be able to deliver those items even though they're not standard.

Value

Value - Kent's cost has been a bit higher than competitors, but definitely competitive. Their list of included features is more extensive than their competitors, their quality is higher (based on comparison of their model homes and builds that are in progress), and their positive customer reviews are vastly superior to their competitors that are in the same cost range and home size. We expect to receive a fair value for the money we're investing in our Kent home.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Our two favorite features of our home plan is our master bedroom suite and our unfinished bonus room. With the laundry areas being directly off of the master bath and the huge master closet, we feel that the suite is superior to any that we were able to configure with Kent's competitors in the same overall size of home. It may seem unusual to have an unfinished bonus room as a favorite feature, but few of Kent's competitors offered to provide an unfinished bonus room that was provided with electrical, plumbing and HVAC rough-ins ready for our completion. This was a highly desired feature of ours.

Customer Suggestion

Customer Suggestion - Complete our home earlier than promised :-)

Recognized Excellence

Recognized Excellence - Carol Hobbs for all the reasons noted previously

Areas For Improvement

Areas For Improvement - None so far. Hoping that will continue with their construction team and their project manager.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness of communications and flexibility of meeting our desired design.

Areas For Improvement

Areas For Improvement - None yet as noted previously

Additional Comments

Additional Comments - None; let's start building!

Be more precise in site work estimate

Lead Source

Lead Source - When we purchased a lot in the St. James community several years ago

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Bonus room/balcony combination

Customer Suggestion

Customer Suggestion - Our process may have been unique, so bear that in mind, but as we were exploring other lots in several other neighborhoods besides St James, we needed to know on a fairly quick timeline if our selected house plan would fit on the lot, in order to make an offer to purchase the lot. It felt like we were asking for something special to get that drawing, but it seemed critical to us. Obviously we could get that done during the due diligence period, but we did not want to engage the seller in an offer (and the associated excitement) without knowing that (especially if we had to back out because of that). So I guess my suggestion might be some sort of streamlined process to get that done, since I know your drafters are/were very busy with other tasks. And again, our process may be different and unique.

Recognized Excellence

Recognized Excellence - I would absolutely like to recognize Carol Autry for her exceptional service. When we landed on Brunswick Forest, Cameron became our sales rep, and he is awesome as well. However Carol had been back and forth with us for the 4+ years since we bought the lot in St. James, even going so far as to engage Ashley Kent in trying to develop a relationship with Ocean Ridge when we were looking at a lot in that subdivision. Carol never wavered on her commitment to customer service even though we were going back and forth about where to build, and her patience while we asked question after question, requested plot after plot, etc. was impressive. She made us feel like we were her most important customer even though we were years from actually building. Like I said, Cameron has been great, but we were saddened that we didn't get to work on the final product with Carol, just because of how she treated us throughout the early process. On top of that, I'd like to thank the entire Kent team for their professionalism so far.

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, availability

Additional Comments

Additional Comments - Turning a corner to the actual build, I'm confident the same professionalism will be in place as we interact with a variety of new folks at Kent

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Lanai and angled garage

Recognized Excellence

Recognized Excellence - Cameron and Alina

Areas Of Satisfaction

Areas Of Satisfaction - The design center was extensive and the process was a lot easier then I would have thought.

Use Comments

Use Comments - We are very excited to get into our new home

Lead Source

Lead Source - I discovered Kent when we visited the model homes at Compass Pointe. I loved the Kent model home and quality of workmanship.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Recognized Excellence

Recognized Excellence - Kayla is a pleasure to work with. Available to answer our questions and offer solutions.

Additional Comments

Additional Comments - We have enjoyed working with Kent Homes throughout the planning process. We are excited and looking forward to see our completed home.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes kept to their timeline when building our home. We were amazed at how quickly our home was built ahead of schedule at the same time keeping up with the quality of the build.

Areas For Improvement

Areas For Improvement - We love our Kent Home. Kent is an excellent builder who does outstanding work

Recognized Excellence

Recognized Excellence - We enjoyed working with our Project Manager, Ross Wiley. He was always available to answer any questions we had. He kept communicating with us throughout the entire build process.

Additional Comments

Additional Comments - We had an excellent build experience with Kent Homes. We would definitely recommend Kent Homes to anyone searching for a builders.

They built a home faster than expected. They did a very good job keeping me well informed.

Lead Source

Lead Source - We were referred by a real estate agent.

Options

Options - The standards and upgrades were far between each other in price. The upgrades were excessive.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the bonus room, lodge, and the garage.

Customer Suggestion

Customer Suggestion - They were exceptional and I'm very happy. We got a good deal.

Recognized Excellence

Recognized Excellence - Amy Barnes and Ella Richardson were both excellent.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in all areas. They were a pleasure to do business with. Amy knew all the answers to every question we asked. She helped us design.

Additional Comments

Additional Comments - They were very knowledgeable, and it was a very good experience.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the patio.

Recognized Excellence

Recognized Excellence - Amy Barnes provided exceptional service.

Customer Suggestion

Customer Suggestion - I do not have any suggestions for Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met/exceeded my expectations with the kitchen.

Additional Comments

Additional Comments - Everything is good with Kent Homes.

Construction Quality

Construction Quality - Looking at the photos. House looks great

Communication

Communication - Could not say enough about Landon what a great project manager

PM Expertise

PM Expertise - Can’t thank of anything he miss. Fantastic person

PM Professionalism

PM Professionalism - Happy we got him to do our house. Thanks Amy Barns

PM Problem Resolution

PM Problem Resolution - Everything we spoke about was handle professionally and accurately

PM Professional & Organized

PM Professional & Organized - Everything that was in our conversations was handled promptly and correctly

Understand Building Process

Understand Building Process - Can’t say anything bad. He was great

Trust

Trust - I trusted him with our build.

Clean & Safe

Clean & Safe - Did a great job. Even when the new model was going up

Employees & Trade Contractors

Employees & Trade Contractors - Everybody was friendly and professional

Overall Experience

Overall Experience - Yes they did. Very satisfyed

Areas Of Satisfaction

Areas Of Satisfaction - The time it took to put the house up

Recognized Excellence

Recognized Excellence - Landon. And Amy Barnes

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Everything was done great

Areas For Improvement

Areas For Improvement - none

Recognized Excellence

Recognized Excellence - Just great

Overall the building process went smoothly.

Value

Value - Too early to say

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Lanai and built ins in great room

Customer Suggestion

Customer Suggestion - Offer more choices that are included in the price

Recognized Excellence

Recognized Excellence - Carol Hobbs

Areas Of Satisfaction

Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique

Recognized Excellence

Recognized Excellence - Carol Hobbs and. Alina Alives

Areas For Improvement

Areas For Improvement - On the change, work orders, the office was slow in responding to questions or getting quotes out

Recognized Excellence

Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.

Kent Homes builds a quality home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Laundry Room

Recognized Excellence

Recognized Excellence - Amy Barnes & Ella Richardson

PM Expertise

PM Expertise - we had to go upper management to get some issues resolved due to his lack of experience. Those issues have been resolved.

Employees & Trade Contractors

Employees & Trade Contractors - Contractors were great. Willing to answers our questions.

Overall Experience

Overall Experience - Kent Homes is a great company. We are disappointed in our PM.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes is a good builder. Leadership addressed the issues we had and made it right.

Clean & Safe

Clean & Safe - safe but not clean

Quality Of Workmanship

Quality Of Workmanship - a few of the "orientation" items were repaired but it caused other items like drywall repair and caulking to be done very poorly or not at all.

Communication

Communication - He always made his required Bi-weekly communication with photos. However, he did not like to be asked questions.

PM Professionalism

PM Professionalism - he is very new to the way Kent Homes operates. He needs listen to the experienced PM's for guidance. He is often times disrespectful to the trades.

PM Expertise

PM Expertise - He thinks his expertise level is much higher than it actually is.

PM Problem Resolution

PM Problem Resolution - the problems were only corrected when we involved senior leadership.

Employees & Trade Contractors

Employees & Trade Contractors - the traders are top quality

Condition of Home

Condition of Home - The quality of the house was good. However, the pre move-in clean was terrible. The fans and light fixtures were coved in drywall dust, the floors had a bad film on them. The countertops were dirty. It simply had not been cleaned.

Areas Of Satisfaction

Areas Of Satisfaction - We are very pleased with the overall build. Once Ashley, Tim & Jim got involved our confidence level was high.

Areas For Improvement

Areas For Improvement - The Project Manager position is a very important position. The PM is the link between the builder and the home owner. Hire qualified PM's. Also, if the selections employee is new to the company, make sure they understand the product. Example, we were adamant about having quiet fan in the bathrooms. we were told the fan are quiet. They are NOT quiet. The word quiet is in the name of the fan. This doesn't mean they are quiet fans. We would have gladly paid for upgraded quiet fans.

Recognized Excellence

Recognized Excellence - Tim Burleson, Jim Talbot, Nancy Kustyn