I was very pleased with the rapid response to my issue which was minor but handled as top priority. Yes, I will recommend them.
Completely satisfied, Dave and Bailey were absolutely clean, professional and worked diligently and on schedule, nothing negative to say, we're very happy, we would definitely contact Joyce Factory for any future projects
The guy did a really good job. He did what he had to do.
free quotes, comparable pricing to other companies, quick lead time amidst current environment was refreshing, knowledgeable staff
I have loved every project I have done with Joyce. I have already recommended them to two family members!
very expensive for what was received
Joyce Factory Direct & Bath Planet is a great company to work with. They solved all my problems immediately, and I would recommend them to anyone.
They were very easy to work and they did a very nice quality job.
The were professional, neat and timely.
I have already gave out referrals, the installation team of David and Mike were really polite, efficient. Neighbors wanted to know who did my windows, they we’re impressed with the job done.
They were a good price and very efficient from the time of proposal to the installation and beyond.
Very happy with product.
love the windows and doors...the quality of the product is superb..
The staff were great and the work done was very professional, but the price to add on to our project was way too high.
They were just awesome workers!
Very professional personnel and hard working
The only negative experience I had was with the demolition phase of the prior existing porch. I've had this conversation with Joyce, so they should not be surprised.
Joyce is really easy to work with, always make time to answer questions and simplify things so that we truly understand the answers. They are really committed to doing a great job and making sure that we’re satisfied with the products that we are getting.
I have been extremely pleased with the quality of work and products that we have purchased. I absolutely think the patio installation was great, despite the wait for the windows. The installer was very professional and dedicated, especially as the temperature on both of his visits was very low. The installer for the bathroom shower project was also excellent. He kept us involved along the way to ensure all that he was doing meet our expectations and everything was just as we wanted it.
Very professional so I strongly agree.
They were very nice, professional, and courteous.
I'll give their name as someone to contact and compare
I had all the windows in my house replaced. Joyce also solved some window problems for me and gave me an excellent price.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Joyce Factory Direct - Cleveland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys