I'm not dissatisfied with the final product. However, I have been extremely dissatisfied with the service that we have received after the installation. There were several problems that were noticed during installation, and it took four months to get them resolved. It would have taken even longer if I hadn't called the main office to complain. If you are using this company, I would advise against providing final payment before you are 100% satisfied with the completed job.
Excellent: sales (explaining benefits, process, pricing), scheduling (was within the time frame promised), construction (neat, prompt, knowledgeable, nice final product)
Every thing worked out as explained. The installers arrived in time and completed work as they said they would.
While Covid caused some delays in the project, ultimately they performed there tasks in sometime brutal weather, The weather additionally delayed the project but the fought through it.
I think they did a wonderful job!
Everything was as they promised, and it was done in a timely manner. I am very satisfied with the product.
The installation was absolutely perfect.
Salesman was polite and knowledgeable, installers were prompt , professional and very clean. Overall great experience
EVERY person we've dealt with on our multiple projects has been very knowledgeable, courteous and informative. It is obvious that their installation crew takes pride in their work. They go the extra mile to make sure everything is done right and to our satisfaction.
very polite and friendly personnel
Great company to work with
I just think they did an excellent job. They did everything they said they would do. They did the estimate and they cleaned up and the guys were there.
They did a very nice job, and I really appreciated it. They were very nice.
Their installers did not wear masks during the installation. It was October my parents got Covid and went in the hospital. They are not employees, but they are subcontractors that Joyce hires, and you don't know who you are going to get, so you have no control over the installers. I would not recommend them as far as that. I would let every one know that Joyce does not have their own installers they subcontract the installers. Joyce just comes in a gets the contract, and then turn around and subcontract the work out. I didn't realize I was hiring a third party like that. Everything they do is third party. I don't know where the liability or responsible is on any of that. They scheduled our appointment without the materials being there, they had to cancel it. They didn't cancel until 4:00 when we waited for a final answer that day whether they were coming that day or not. They were supposed to be there between 8 and 9, and my parents got up and dressed, and they didn't come. They called at 4:30, and they didn't have the materials. Who makes the appointments without the materials. They said with Covid, they have to schedule their contractors, or they lose their subcontractors. We didn't find that out until afterwards. I am tired of my family taking the brunt of the issues for everybody else to have work. That is not right. We would not recommend to them or any of their process.
Joyce performed as promised. Very pleased with shower and experience.
This is the second home we have had Joyce install our windows at. Always very happy with the quality and service.
I have had Joyce Factory Direct do windows for me three times already. First my sunporch (consisting of 11 windows), then my kitchen and lastly, my dining room and two bedrooms. They are great quality windows and a very reasonable price. I have been pleased with their knowledge, courtesy, and cleanliness. Have recommended them and they have done my neighbor and also my daughter.
They did a great job, love how everything turned out they did great work for us and I would definitely use them again.
Satisfied with completed job.
Everything they did went above and beyond our expectations. We couldn't get results from our last window installer and Joyce has higher quality windows and better response.
When installing patio door screen did not come with it,took 4 months to resolve this issue.
Joyce Factory Direct was good to work with from start to finish. The sales, office staff, prep crew and installers were pros and overcame challenges of pandemic to do an excellent job
We are very happy with it and love it.
They provided excellent work and quality!
Both of the installers were very friendly, and interacted well with my son, on the autism spectrum. He wanted to watch what they were doing, and they were both very kind, and good to him. I really appreciated that!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Joyce Factory Direct - Cleveland as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys