I’m happy with the quality of the work. I’ve never had a bathroom done before, but I thought the quality was very nice.

Any issues I had or what we came across, they were dealt with, addressed immediately, and taken care of.

We were told that we wouldn't have financing because we had good credit. That wasn't true when we got the bill. We were lied to.

I have recommended Joyce to several people. They deliver on what they sell and strive for complete customer satisfaction.

From the initial discussion with the salesperson, Nate, through the entire construction process, things were done according to what Joyce told me was going to happen. Everybody I dealt with was very straightforward and absolutely very pleasant to deal with. It was a great experience.

For our church they have been a wonderful, professional partner for many years.

Very professional and prompt service

If you want a stunning remodel with quality materials, it is worth checking out Joyce.

I have recommended Joyce to my family and friends. I think Joyce Factory Direct is a hidden asset here in the Cleveland area.

We have had absolute five-star quality workmanship by Mark and Adam that came to install the doors and previously, the windows. They made every effort to make sure that we were 100% satisfied with the work that they did.

This is the third different time they have done work for me, and I have always been satisfied with their work and the way they have done it.

They did a fantastic job from beginning to end.

They are very professional.

They were professional all the way.

Ugly silicone sealer visible in all corners (very noticeably) Shower stall is mat finish, silicone is very shinny. looks more patched up than a new install.

We are happy with what we got.

Mark and Adam were well organized and worked well together.They looked at what they had to do and installed the doors quickly and efficiently. When they were finished,they cleaned up after themselves.

If there is a mistake they make good on fixing the issue. Hard to find a company that does that in 2026 !

Very professional, polite and well mannered, efficient and experienced.

This is not in a normal daily conversation that I would have but if questioned I would definitely recommend

The quality of the work on my shower project was outstanding. It took a while for the materials to arrive, but the quote was $2,000 less than the competition, and I was able to customize the job to my satisfaction.

Please pick up the remaining siding in my yard. Quality work was appreciated. Clean up was fabulous but I still have boxes of siding on my lawn with the wooden planks holding them off the grass. All under snow now.

The communication and customer service were excellent

Quality product, professional staff, wonderful installers and good communication

Hopefully they are every efficient

They went above and beyond of what I expected.

Excellent install…. we’re loving the new windows and door!

They were very clean, professional, and courteous. My wife is satisfied. Everything has been used and is functioning like it is supposed. We have had no issues.

I would recommend them to a friend because we've used Joyce multiple times in two different homes and they were amazing from sales to install.

Quality of product. Always available to answer questions or concerns. Kept informed of any problem.

I love the new glass in my sunroom. The work was done quickly and the employees were so nice and pleasant.

Respectful salesman and installers.

I would not recommend them a friend because the bottom basin of the shower was not properly installed, so they are coming back out to reinstall it in a few weeks. It's creaking, shifting, and making noise. I don't understand why they would've left it like that. Also, the door during the initial installation came broken and I know it's out of their control, but it took us several weeks to get back in touch on our end in order for them to come out and install the new door. I don't know why we had to reach out to them and it was their product.

The process was easy and quick. The consultant who came out to see us initially was very friendly and informative. He was in and out, didn't take up our whole evening with chitchat yet we didn't feel rushed

They were very easy to talk with. They kept me up with everything that they were doing from start to finish. The installer was a top-notch and very friendly. He told us step by step what was happening. The cleanup was excellent. I was very satisfied and it looks great.

They communicated well and delivered what was promised.

I am very pleased with the work that was performed in my house.

We had some issues from the start, but they handled it. There was difficulty with the measurements. They took care of it on their end and stuck by their word.

Quality

We had a sunroom enclosed by Joyce , next we had 2 bathrooms updated 1 with shower the other got a new tub and lastly windows replaced

We love the product and the people we worked with were highly professional. Our installers, Bill and Billy, were great

Responsive to my requests for a time line. Sales person did not try an upsell me. Installers came on time and cleaned up. They were informative. Just wish I could take in all their helpful advice

Our experience was excellent with the installation with Komal and his assistant, however, our experience w

Good product. Great installers.

The windows were expensive but very nice. They were done professionally and quickly. They came in, did the job, and cleaned up the mess. When you close the windows though they are a little hard to get to. The top of the window comes down and you have to fight to close window.

Joyce Windows, Sunrooms & Baths did a good job and had a good salesman.

The entire process from introduction to installation was very positive. We felt very comfortable with the Joyce team from the very beginning.

very pleased with the replacement patios doors - excellent workmanship.

Joyce Windows, Sunrooms & Baths seems to have difficulty with manufacturing windows according to their measurements that are taken. The 4 windows in the front were a little wider than permitted, so the 4x4 that went in made it difficult for a correct fit. The garden window shelf size was a quarter inch shorter than the measurement of the glass that came in. The replacement that came in was completely wrong and had to go back for another try to get it correct. The screens for the windows are now flush, when older versions had 8 inch insets on each side that would have made up the difference for the window to fit properly. The windows can fall off the bracket now and that can cause safety issues.

The installation was delayed because they had the wrong parts for the door, and I am not very happy with the quality of the storm door. The storm door windows have a tendency to get jammed easily. Now I know what jams them, but it's a tough way to start with a new door when the windows are jamming. Because of the lack of door glass, it has been a problem for us and a concern for us that we may break the window. For what we paid, everything on it should be perfect. Overall, I am not very.