Outstanding company! They did an excellent job, ahead of schedule, and we enjoyed working with them. I would recommend them to anyone and would be excited to work with them again!
Sales Knowledge - Joy did an awesome job helping us pick out our flooring! I am very happy with how everything turned out!
Professional & Organized - They were timely, professional, and courteous.
Installation Crew - Great crew! I couldn't have asked for better installers!
Quality Of Materials - Great products! We love our new floors!
Quality Of Workmanship - Exceptional quality! They definitely take pride in their work!
Clean & Safe - They went above and beyond to keep our family safe. They took extra time to clean up and cautioned us on some areas after tile demo.
Work Done Right - No issue! Excellent work!
Problem Resolution - We haven't run into any problems, but I know if we did, they would help make it right.
Schedule - Great scheduling, on-time arrivals, and excellent communication.
Areas Of Satisfaction - They exceeded our expectations in all areas. They are such a great team, did excellent work, and I would gladly refer them to any of my friends and use them again.
Recognized Excellence - Lee and Joy are amazing! I really wish I could remember the other individuals' names on the crew. They were all Outstanding!
From estimate to bid to install to clean-up - Outstanding Professional work
Problem Resolution - Notified me of potential problems before making the bid and include the cost of the fix in the bid
Areas Of Satisfaction - Exceeded expectations in service, clean-up, and product quality
Recognized Excellence - Joy on bid and customer interface ; Lee for install
Additional Comments - Loved loved loved you guys! I’ll def recommend you to anyone and everyone! Thanks for your awesome work.
Areas For Improvement - JL Construction LLC did not fall short of my expectations.
Areas Of Satisfaction - You met my expectations with the design and recommendation of which floor color to go with.
Recognized Excellence - I would like to recognize Joy's exceptional service.
Areas Of Satisfaction - Exceeded my expectations in all areas!
Working with Lee was great. Very punctual and dedicated to the job. Our new floors look great and they are so professionally done. Very detail oriented. The job was done in a very timely manner. The clean up after the job was done was perfect. You couldn't even tell they were there. We will definitely use JL Construction for any future needs. I would highly recommend them.
Working with Lee from start to finish was amazing. High quality work and professionalism. Did an amazing job and looking forward to working with him again on my next project
Areas For Improvement - Met ALL our expectations!
Areas Of Satisfaction - Everything was done on time and correctly. I've seen our type of flooring on tv honored!
Recognized Excellence - Joy Arnold and Joel Bartels
Additional Comments - NO regrets on our purchase Love the flooring and work!
Installation Crew - They did a good job!
Areas For Improvement - We had an issue with the dryer vent but they took care of it.
Areas Of Satisfaction - They were very cooperative and did an excellent job with the painting.
Additional Comments - They did a great job!
JL Construction is an amazing company. Not only will they provide superior service and quality products, they are kind, smart and good looking! very professional and excellent work. Did I mention stunning good looks?
Areas For Improvement - Honestly nowhere. They went above and beyond what was needed.
Areas Of Satisfaction - I was missing a trim piece around my dishwasher, so instead of buying a brand new one, they made some trim out of left over product at no charge! Looks perfect.
Current Referrals - Ummm, everyone.
Recognized Excellence - Joy Arnold serviced my needs in a timely and quality manner. Even came to my house to meet with me and provide me quality examples of what she can do. Above and beyond personal service.
Lee was extremely kind, helpful, professional, and quick-working. Lee went out of his way to help install our LVT floors way ahead of schedule so that we could move in to our home before Thanksgiving. He helped us save money by doing our floors with less wasted material than NFM quoted us on and the workmanship is clearly professional level - our floors look awesome! Thanks Lee. We will be using you for future projects and recommending you to friends and family for sure!
Areas Of Satisfaction - Lee helped us get the job done for cheaper with better worksmanship by helping us save on wasted material. He also helped us by matching or coming close to the price on labor compared to other contractors.
Current Referrals - Me and my in-laws.
Recognized Excellence - Lee
Additional Comments - They did a great job!
Recognized Excellence - LEE ARNOLD
Areas For Improvement - None!!! They are awesome!!
Areas Of Satisfaction - Craftsmanship, quality of products and customer service is off the charts.
Recognized Excellence - Joy and Lee are the best of the best. They are the people you want working on your home. Family and values are amazing.
I was most satisfied with their cleanliness. It was probably cleaner when they left before they came.
Areas Of Satisfaction - I was most satisfied with their cleanliness. It was probably cleaner when they left before they came.
Recognized Excellence - Lee is very good and is consumer-friendly. He goes above and beyond to get things done correctly.
I was completely satisfied with the excellent work of JL construction. I can't think of anything that they did not handle efficiently. I would recommend them immediately to anyone who needed their service!
Areas Of Satisfaction - I was most satisfied with the communication.
Current Referrals - I have already recommended them to a few people. I cannot think of anyone else off hand.
Recognized Excellence - I'd like to recognize the owner Lee for his exceptional service.
Additional Comments - I had a wonderful experience working with Joy to replace my roif after the hail storm. They dealt with my insurance company and adjuster, so that it was smooth sailing. Great looking roof. I highly tecommend this company.
VERY pleased with both the proactive, helpful direction and the quality of workmanship!
Areas Of Satisfaction - Joy was fantastic, insightful and very helpful. Every expectation was met.
Recognized Excellence - Joy
Lee was very knowledgeable and his installation crew did a very good job with our new roof.
Areas Of Satisfaction - Very friendly / professional installation crew. Lee was very good to work with.
Recognized Excellence - The entire installation crew was great. Clean up was very thorough.
Additional Comments - At no flaunt of JL Construction the 3rd party roof shingle delivery company's truck fractured 4 panels of my concrete driveway when backing onto it. Lee paid us for the damage. He was later reimbursed by the 3rd party roof supply company. We are happy with the quality of our new roof. Lee and his crew were very good to work with.
Areas Of Satisfaction - Great customer service and the quality of work was outstanding. They went above and betond my expectations
Recognized Excellence - Joy and Lee were both fantastic to work with
Great team and throughly professional in recommendations and executions
Nice people to deal with and a good job well done!
JL Construction are true professionals and will work with you in any way you need to make sure your project is done professionally and efficiently. Their work is absolutely beautiful and they are so easy to work with. I will definitely be coming back to them for future projects!
Areas Of Satisfaction - Beautiful job. It was more difficult than anticipated, but they overcame the problem with grace.
I will be using them for all of my flooring needs.
Areas Of Satisfaction - I was most satisfied with the quality of the installation and workmanship.
Recognized Excellence - Lee did an outstanding job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JL Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys