100% would not hesitate to recommend, and have already recommended several times already.
Lee and Joy did fantastic work and we are so happy with how the work turned out!
Plenty of companies will "place" or "install" your flooring. JL Construction is a premium company that tailored and created new floors and baseboards with carpentry precision that changed our entire home.
Here is our experience. We met the owners of the company, who told us exactly what to expect from each flooring option. I was worried that our appointment with JL Construction would be a high-pressure sales call. This worry quickly vanished as soon as we met. They treated our home like theirs, and they cared about our costs. Even when they could make more money, they would instruct us to go in a different direction. It was refreshingly shocking! Think about the last two years. Nine out of 10 times we have needed repairs or any service, we have heard the same talking points. Companies use pandemic prices in the first minutes of presentations and then preface their costs with a half dozen excuses why the price will be so high to prevent a "customer shock."
In many cases, this adds up, and you must bite the bullet; but it hurts. Here is the difference with JL Construction. JL Construction's main concern is that their customer is happy with their home because of their work! They are not a company that is happy just doing a job! It was clear JL’s passion was our happiness after the appointment. JL Construction focused on what we wanted, gave us different options, and gave us other options when they thought that something could cost less when we wanted something specific. We highly recommend JL Construction.
Excellent to work with. Exceptional quality.
They were on time every day and did a fantastic job! Love the floor!
JL Construction was wonderful to work with. Effective Communication, timeliness and professionalism were seen throughout the work they did.
Lee and Joy were great to work with. So helpful and honest about the whole flooring process.
Sales Knowledge - Joy was well versed in the flooring option I was looking at and made so many helpful suggestions for me.
Professional & Organized - They started on time and finished on time and at the agreed budget.
Communication - Joy and Lee kept me in the loop during the whole process.
Areas Of Satisfaction - Lee work was excellent he cared about the quality of his work.
Current Referrals - Not right but we talk to friends about what a great job he did.
Recognized Excellence - Yes Lee Arnold
Joy and Lee were very professional! When challenges were discovered during the job, all options were explained to us so we could make a knowledgeable decision. The job was completed beautifully and we are very happy with the results!
They were very pleasant, knowledgeable, and patient with great recommendations.
Sales Knowledge - They knew exactly what and how my flooring needed to be laid.
Professional & Organized - Very organized.
Communication - They always let me know what they were doing and approximately how long it would take.
Installation Crew - Very organized and professional.
Quality Of Materials - They used only the best.
Clean & Safe - They were very particular about keeping everything clean and safe.
Schedule - Very precise.
Appointments & Meetings - They were very prompt.
Value - Yes and then some. They went above and beyond to make sure I received what I paid for.
Recognized Excellence - Joy Arnold, her husband and son.
Additional Comments - I would highly recommend them to anyone. They are very particular about doing a good job, and doing it correctly. They actually care about you and making sure that you are satisfied with their work.
Areas Of Satisfaction - Everything
Additional Comments - Hired for follow-on work. Excellent work.
Areas Of Satisfaction - All areas.
Lee and Joy were both wonderful to work with. I would recommend them to anyone doing any sort of work on their home.
Communication - Joy and Lee were both excellent about communicating timelines.
Quality Of Workmanship - They installed flooring for me and it looked absolutely beautiful. Unlike another company I had worked with, they did not leave any gaps in the flooring and even addressed an uneven floor issue.
Clean & Safe - I was shocked at how clean they kept their worksite and how every single day, everything was dust free and tools put away
Value - The service and quality they provide is absolutely superb especially considering their prices.
Areas For Improvement - Joy helped smooth over a little bit of confusion and miscommunication between Lee and I about the project and what was desired. The fault in the miscommunication is my own- but Joy definitely helped us all get on the same page.
Areas Of Satisfaction - The entire project
Recognized Excellence - Joy was very knowledgeable and helpful
Additional Comments - Just a joy working with these people and best of all very competitive.
I will recommend Jl Construction to anyone needing their services. I will use them again. I rate them a 10 out of 10!
Additional Comments - JL Construction is amazing to work with! Both Lee & Joy are extremely knowledgeable about flooring and the installation process. They went above and beyond to work with our situation and gave us outstanding service. Our flooring is beautiful and the finishing work (baseboards etc.) is top quality. We have received so compliments from friends and family. We will continue to use them for all of our flooring needs!
Team JL is overall very professional and very flexible in working with their customers. They're courteous of customers' time.
Areas Of Satisfaction - They met my expectations in that they were knowledgeable in regard to flooring and choosing the material. They helped us through the process of purchasing materials as well as installation.
Recognized Excellence - I would like to recognize both Joy and Lee.
Additional Comments - Overall, I am quite pleased with the work. My wife was happy with how the project came about and the end result.
They did a great job, no surprises and on budget.
Sales Knowledge - Lee gently corrected me on what I wanted versus manufacturer's installation requirements.
Professional & Organized - Very professional, did what he said he'd do, and when he said he'd do it.
Communication - Always kept me informed on meetings with subs and inspectors. Always responded to my emails in a timely manner.
Outstanding company! They did an excellent job, ahead of schedule, and we enjoyed working with them. I would recommend them to anyone and would be excited to work with them again!
Sales Knowledge - Joy did an awesome job helping us pick out our flooring! I am very happy with how everything turned out!
Professional & Organized - They were timely, professional, and courteous.
Installation Crew - Great crew! I couldn't have asked for better installers!
Quality Of Materials - Great products! We love our new floors!
Quality Of Workmanship - Exceptional quality! They definitely take pride in their work!
Clean & Safe - They went above and beyond to keep our family safe. They took extra time to clean up and cautioned us on some areas after tile demo.
Work Done Right - No issue! Excellent work!
Problem Resolution - We haven't run into any problems, but I know if we did, they would help make it right.
Schedule - Great scheduling, on-time arrivals, and excellent communication.
Areas Of Satisfaction - They exceeded our expectations in all areas. They are such a great team, did excellent work, and I would gladly refer them to any of my friends and use them again.
Recognized Excellence - Lee and Joy are amazing! I really wish I could remember the other individuals' names on the crew. They were all Outstanding!
From estimate to bid to install to clean-up - Outstanding Professional work
Problem Resolution - Notified me of potential problems before making the bid and include the cost of the fix in the bid
Areas Of Satisfaction - Exceeded expectations in service, clean-up, and product quality
Recognized Excellence - Joy on bid and customer interface ; Lee for install
Additional Comments - Loved loved loved you guys! I’ll def recommend you to anyone and everyone! Thanks for your awesome work.
Areas For Improvement - JL Construction LLC did not fall short of my expectations.
Areas Of Satisfaction - You met my expectations with the design and recommendation of which floor color to go with.
Recognized Excellence - I would like to recognize Joy's exceptional service.
Areas Of Satisfaction - Exceeded my expectations in all areas!
Working with Lee was great. Very punctual and dedicated to the job. Our new floors look great and they are so professionally done. Very detail oriented. The job was done in a very timely manner. The clean up after the job was done was perfect. You couldn't even tell they were there. We will definitely use JL Construction for any future needs. I would highly recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of JL Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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