The communication and lack of focus. Our first crew was 2 hours late because they went to the wrong house. He then let me know he had to leave by 2PM because he had an L&I doctor's appointment. The plumber left early and the crew had to wait 5 hours for another plumber to show up. They also did not have our whole order. They also put screws through my adjoining stair well when they put up the framing, even though my husband advised them that they should use shorter screws. The plumber also put the connection for my sink straight out from the shower instead of going to the back wall. Because of this we have had to order a customized cupboard that will work with the piping. The plumber also measured and cut the drain wrong for the plate and this slowed our second crew down by 3 hours.

The workers were polite and cleaned up after themselves.

Tub is beautiful. Workers (in person and on the phone) were helpful and efficient.

I think the people that came to my home were professional, worked well together, were neat, polite, and the job was well done. There were 3-4 people who worked on the job.

I think communication needs to be improved.

Jacuzzi Bath Remodel of Seattle was great and did everything in a timely manner once they got started. The only thing I would be concerned about is knowing if you have to have a permit in your area. I didn't know that was needed in the county I live in, so that was disappointing that they didn't make that clear in the beginning.

I am likely to recommend them to a friend because they were friendly, prompt, and did what they said they'd do.

I still have NO WATER PRESSURE ,

Confusion about our orders. Tub to tub installation left our bathroom wall undone. Tub to shower installation was started 12/9/26 but has not finished almost a month later - talk about 1 day installation. The main hold up was a crack pan for the new shower. Sounds like quality control was missed for that pan.

I thought this was going to be done in a couple days and it took almost a week. I wish I’d been more prepared because I had to cancel a couple appointments that I didn’t want to cancel.

Worst service ever! Install too over a month and a half from tear out to final installation. original tub was damaged and the replacement went from 1 week to we don't know when a new one was coming.

I would definitely recommend this company. They are an outstanding company.

Having the remodel done in two days. The skills of the installers were high quality & they made sure that everything was done right by calling in a master plumber to resolve a problem.

OUr needs were very specific. We would recommend with reservation about communication and needs.

I was told by the salesman that it could be scheduled in as little as 1 month, but it was 2 months before it was done. There was àn incorrect email sent out letting me know I was scheduled a couple of weeks after I signed the contract, but cancelled a couple of days later, which was confusing. No one communicated with me until it was time to schedule the installation date. There was some confusion about the final cost that had to be corrected with the finance department. The plumber was 3 hours late so installation was held up a bit. It was 1 day, but started at 730 am and wasn't completed until 11 pm.

If communication with Jacuzzi Bath Remodel of Seattle were better, they would have got a better rating.

Letter nailed to JBR of Seattle on 12/14/25. Awaiting a response.

The pricing is why I rated them an eight. Otherwise, it would be a 10 in terms of quality.

Job not completed. No communication

It was supposed to be a one day installation. Three months later, and it has not been done yet.

Major error in order due to lack of information from sales representative.

Install delayed a week after I had cleared my only bathroom as requested. Shower doors rattle and are not sealed to prevent water leaks. Controls are not easy or adequate to handle the temperature or shower head selection.

The activity and follow-up have been lacking.

Took 3 months for 1 day installation! Communications was the worst. Ordered the wrong pan twice. Wand doesn't work no water pressure. Literally falling apart after 3 showers.

I would recommend them to a friend, but I wish they had more options to choose from instead of plain white, like texture options. I think they only had about two, if I remember correctly.

I would recommend them to a friend because they did a good job, very polite, cleaned up their mess real well, and explained everything well.

very professional except for the Plummer-he was in a hurry and the 'project' manager had to redo his install (he had 7 installs that day and was in a very big hurry)

I would recommend them to a friend because I really appreciated the quickness of them doing it. It was like unbelievable they could do it one day and they did.

The service was great, but the customer service is horrible.

It depends on whom the friend is who I recommend Jacuzzi Bath Remodel of Seattle; some would like it and some would not. I think people would prefer to have more choices than tile.

They were very professional. When they came, they let me know what they were going to do. They asked me where i wanted things to be in my shower. I like everything they did. They were very nice and polite to each other and to us here. I didn't hear anything but good from them. They worked fast and hard.

The finished product is beautiful. They did an excellent job, and that why is I would recommend them.

Not if there is crown molding

Communication & customer service is sorely lacking

After three trips to my house and so far one missed appointment going on 30 days now I still do not have a shower to use. Fortunately, sharing my story with other people in my community, I have discouraged three so far of using your company.

The initial schedule for demo and shower bath had to be cancelled because the 60installer thought 60 inch pan would be to long. Even though the person who initially measured, took pictures of everything, we needed a 59 inch pan.
It took almost another for weeks and we had our second demo/install day set to go. We got a call the morning of the demo/install day from the installer manager Aron who told us, the pan was still 60 inches. It should have been ordered to be 58 inches. So, here we have conflict of what the size should be and lack of trust in what is going on with orders for changes to be done.
We took the initiative to call customer service and Aron install manager several times to make sure they were doing a 58 inch pan for us. Three weeks later the demo/ install team showed up with everything correct November 3, 2025 at 7 am. Travis, Room and Sarah worked 12 hours to get the demo, plumbing and shower installed.
.

The team was great

Three weeks after the install and still no shower curtain rod. You had five weeks prior to the installation to order the correct length but failed to do so. For the amount of money we paid I expected better quality work.

Workers are always on time when they showed up at my residence, worked so hard from start to finish. On the three bathrooms that they renovated in my house their work ethics are impeccable. Thank you very much

The install was on time and friendly.

They did a very nice job and I send my thanks over and over again.

The communication between sales and installations fell short on expectations.

All-around great experience, from the salesperson to the quick installation and hardworking crew.

Installers Adrian/Edwin were helpful and patient in helping my handicapped son decide where to put accessories.

The shower turned out great in the end, but there was a one-month delay due to a defective factory part. It took a month to receive the new part.

I was very pleased with the service from Paul’s first visit complete through the beautifully detailed installation with Matthew and Ian. I would highly recommend the service and the product.

The customer service and quality of the install are sorely lacking usability and quality.

They left at half done for a month and did not order the supplies that were required to finish it. The person who came to work on it was fabulous but people in the office were not.

The sales representative & installers are great to work with. They represent Jacuzzi extremely well. However, the customer service needs improvement in responding back to you when they say they would. I had to call them back several times because I didn't hear back from them.

Garrett the installer was great and so we're the customer service people, only hiccup was roller door was on back order and we were notified the day before the appointment. Will upgrade the number once door is installed.