We started the project on January 6 we are now on April 3, and I can not use my bathroom. It is not completed.

Excellent work

Something's that I ordered that came in wrong. The door does not role properly. It is stiff. There is no handle on the inside of the shower door.

Jacuzzi Bath Remodel of Seattle did a great job!

The price is to high. I don't know many people that would pay that much.I shouldn't have paid that much.

It was just very, very expensive.

A couple of items we requested from their rep were not included in the contract although they were included in the Project Overview quote. Pricing was the same as the contract, but these two items were left out, indicating that we were charged but would not receive them. The installers contacted the local office to see if they were even available. They were not but would be brought in from the Portland office and that we would get a call when they arrived. It's been over two weeks and have not heard anything.

I love it! And I am very happy with it.

I would recommend buyers to double check their order and ask a lot of questions before the installers begin.

My husband and I would most certainly recommend Jacuzzi Bath to friends and family. We love our new shower. It is beautiful. I couldn't have asked for better service and skilled workmanship. Matthew and his assistant were wonderful. They kept us informed of the process and timeline for completion. They were always kind, courteous, and respectful. On a scale of one to ten, I give them a ten all the way. Thank you so much.

It's a beautiful shower.

Very poor customer service... Left the shower unfinished since March 10th and have not provided any information when it will be finished. Most unethical and unbusinesslike conduct.

Jacuzzi has several choices of easy to maintain styles of shower, tubs, surrounds and fixtures to choose from. Old shower/tub and surround were completely removed with plumbing leaks and subfloor replaced. Workers were very focused on completing the installation and they were respectful of our home. Project completion was beautiful with bathrooms free of any evidence of construction debree. The system for complete installation is well organized so plumber arrives when needed making completion possible in one day. Having Jacuzzi replace the one-piece fiberglass tub/shower units in our bathrooms with modern materials was a very positive experience.

I really wasn't satisfied with the whole process, but the end result turned out fine. A labor-intensive conversation were necessary to get it completed.

The transparency, the honesty and respect all through the process of getting the beautiful walking shower for our elderly father.

They brought in an electrician that didn't need to be used. My nephew is a senior electrician with 52 people on his crew. He said it did not need to be done. They told me I would need to bring in an electrician, an electrician from this area had to be used. I said okay. They called one in, and he cut out the wires and cut out the wire box. It wasn't near where the shower had to be. The shower was fine, but they took out the one electrical box on the other end of the bathroom. My biggest complaint is that they took out the outlet by the bathroom window that was between the bathroom window and the old tub combo. I didn't realize they did that. When I called them, they said it had to be done. No one understood why it had to be done. It had been there since the house was built. When I called to find out about getting it put back in, they told me an electrician would have to come and they would charge $400 to put an outlet back in. We said to never mind. My nephew looked at it and said $400 was cheap because the wiring needed to be redone and to leave it alone. We would put a coverplate over it. If we had left it alone, there probably wouldn't have been any issues. Other than that, the installation of the shower itself, I love it! I love the shower and everything about it.

It is a quality product.

The workmanship was great. The time frame was very delayed.

Nothing

They came on time, and did their job. We used the shower, and we liked it. The service was good, quality is great, and the installers were very cordial, nice, and professional.

The product is nice. I love the wall color we picked, the slider doors are great! I should have slowed down when picking out shower head design. I’m going to get another with hand-held wand ! But it brighten’s the bathroom! Getting new floor installed soon ! Thankyou !

The workers were nice. They were quick and efficient. They cleaned up. They did their job.

The caulking job was terrible. It was less than professional. the lines are not even and some caulking got on the shower walls and pan. Also left some residue on the walls surrounding the shower.

Quick. Clean. Efficient. Polite. Felt the price was at the higher end of the market.

I did not receive the doors that were on my original order. I have water spots on my floor after each shower. In hindsight I don’t like the placement of my shelves or hand wash shelf.

It took 2 days to do our remodel they had found water damage and we had to have a contractor to come and fix that. Then Jacuzxi came back out but since it was different people they didn’t have all of the correct pieces on the truck and came back the next day. We are happy with our new walk-in shower.

It’s been four months since placing our order and we still don’t have a usable shower. First pan came, incorrect size. Now that it’s installed, no mention was made about the large gap that has to be filled in being the new wall is thinner than the old tile. And finally now the timing has changed for the glass company to get a door, they’re scheduled to measure for it a week after the installation of the shower.

I have recommended Jacuzzi to friends because of the beautiful shower and installation job. I also recommended that they not accept an appointment time until it is confirmed that all materials are in and in good condition.

They didn't fill our drain below our shower, which made a huge leak through our ceiling. It has been a headache.

The workers were great and left us with a shower that I love.

I can't recommend a company like Jacuzzi after what I experienced personally. As you are such well known company, it's harder to understand your standard of workmanship.

The installers did a great job. Finished in one day as promised. Left the job site clean. Love the new shower.

Promotion through Costco at the store was convincing, the quality is great! Salesman & workers were fantastic! The selections of colors & patterns could have been better. Tub to shower for a daylight basement apartment where my mother-in-law lives. We liked the one-day install as advertised, because she didn't want to be inconvenienced more than a day or two. However, we were notified after signing papers that a permit was needed. This delayed the start date almost a month, wasn't too happy about that. So installation started a week before Christmas, instead of Thanksgiving. Day 1 an inspector showed up very early, before the installation even began, so asked him to come back next day. Which he did return on Day 2, but not til later in the day so workers couldn't work on it much that short afternoon. Day 3 an unfortunate incident happened when a panel was chipped and a replacement was not available locally. So they had to travel about 90 min each way to get one. Which I wondered why one was available, when I though panels were custom made? Anyway, we felt sorry for workers having to travel far to go & get the panel. Because of this delay, they stayed until 8:00 p.m. to finish the job, they were determined to get it done! Their attitude was always upbeat and apologetic. They were very accommodating to my mother-in-law when she needed the bathroom (she's unable to walk stairs). In hindsight, wish we also ordered the doors, bench or seat, and adjustable shower head. But at the time it seemed like all the "upgrades" were so darn expensive on an already expensive project, even after all the discounts through Costco & Jacuzzi. But what was installed we are happy with, and so is my mother-in-law. The quality & warranty are appreciated. Probably will get different estimates for the other 2 bathrooms. Still waiting for our rebate Costco card as of 2-3-25, but know it'll be received eventually.

I definitely would recommend for somebody that would like it done in a day and I would like a beautiful shower or a bath whatever they would like the only thing is I hope they got a good wallet because it’s definitely not cheap but it’s definitely beautiful. Good quality components and overall nice shower.

The installers were efficient, friendly, hardworking, and STRONG!

As long as you have a standard-size shower I would highly recommend. If you have a customized size shower you run into some problems.

The service overall was not complete to my satisfaction.

They were super helpful, and I appreciate that they knocked some of the cost off on the inconveniences. They were very solid, good people.

We thought this was going to be hard, and it was by far the easiest remodeling process we have ever experienced. My friends are jealous.

The workers were great. three jets do not seem to be pushing out any water and one more is minimal. The faucet is too short. I spent 21K on this and frankly while the workers were great the tub simply isnt worth what we paid for it.

My experience with Jacuzzi was so positive .

It took several days for the installation of the job. It still isn't complete, and it was done in August. I was told I was going to get a refund and never got one and never got a call back from the several people that I have spoke with. It is probably the worst customer service that I've ever had.

They did an absolutely remarkable, fantastic looking job!

When everything goes right, it goes right. However, if you don't know where everything is, like the water shut off, it takes forever.

We didn't have a good experience.

There were a coupleI found. of mistakes

Our experience with Jacuzzi Bath Remodel has been the most awful experience of our married life. I would recommend buying from anybody other than them. They have commercials on TV that are deceptive and border on False advertising, if not FALSE!

I've waited over a month to get them to fix what they didn't complete.

Jacuzzi Bath Remodel was too expensive, and I also hated how many times they called to confirm the appointment before my installation and then after it was done, how many times I got called to do a survey. I just wanted to get this project completed and be done with it. I didn't want to be called all the time. Every time they called, they asked me the same questions over and over again. It is so frustrating, and I just want to be left alone. I wish that I hadn't done it.

We purchased the low-rise shower. For anyone with limited mobility, this is the perfect solution. It has a teak chair that is removable if no longer needed. Corey R. discussed different placement options for grab-bars and we agreed on what would work best for us. I'm confident that this will work well for us and it looks beautiful too!