They have no clue what they are supposed to be doing. The project could've been finished in a day or 2, but it took them 3 weeks to complete it. They don't know how to connect the drains from the bathroom.

The Master bathroom walking shower looks like a professional job and attention to detail. The Second bathroom is hard to describe as plywood is out from under the tub and goes from 3/4" exposed to 1 1/12" exposed. Sharpie black marks are on our painted walls and calking looks like was done by someone with dirty hands and this bathroom is very disappointing.

The job was delayed after the bathroom rip out due to a defective tub. Suggest inspecting the product prior to any demo being performed. My bathroom was unusable for 2 weeks after being advertised as a one day install.

Project has been going on for a month now, still hasn’t completed. And the project manager doesn’t pick up calls, respond to messages

Both installers demonstrated professionialism and competency

I wish that I had done this remodel 20 years ago!

Our project is not finished yet. They have to come back to redo something.

We started the project on January 6 we are now on April 3, and I can not use my bathroom. It is not completed.

Excellent work

Something's that I ordered that came in wrong. The door does not role properly. It is stiff. There is no handle on the inside of the shower door.

Jacuzzi Bath Remodel of Seattle did a great job!

The price is to high. I don't know many people that would pay that much.I shouldn't have paid that much.

It was just very, very expensive.

A couple of items we requested from their rep were not included in the contract although they were included in the Project Overview quote. Pricing was the same as the contract, but these two items were left out, indicating that we were charged but would not receive them. The installers contacted the local office to see if they were even available. They were not but would be brought in from the Portland office and that we would get a call when they arrived. It's been over two weeks and have not heard anything.

I love it! And I am very happy with it.

I would recommend buyers to double check their order and ask a lot of questions before the installers begin.

My husband and I would most certainly recommend Jacuzzi Bath to friends and family. We love our new shower. It is beautiful. I couldn't have asked for better service and skilled workmanship. Matthew and his assistant were wonderful. They kept us informed of the process and timeline for completion. They were always kind, courteous, and respectful. On a scale of one to ten, I give them a ten all the way. Thank you so much.

It's a beautiful shower.

Very poor customer service... Left the shower unfinished since March 10th and have not provided any information when it will be finished. Most unethical and unbusinesslike conduct.

Jacuzzi has several choices of easy to maintain styles of shower, tubs, surrounds and fixtures to choose from. Old shower/tub and surround were completely removed with plumbing leaks and subfloor replaced. Workers were very focused on completing the installation and they were respectful of our home. Project completion was beautiful with bathrooms free of any evidence of construction debree. The system for complete installation is well organized so plumber arrives when needed making completion possible in one day. Having Jacuzzi replace the one-piece fiberglass tub/shower units in our bathrooms with modern materials was a very positive experience.

I really wasn't satisfied with the whole process, but the end result turned out fine. A labor-intensive conversation were necessary to get it completed.

The transparency, the honesty and respect all through the process of getting the beautiful walking shower for our elderly father.

They brought in an electrician that didn't need to be used. My nephew is a senior electrician with 52 people on his crew. He said it did not need to be done. They told me I would need to bring in an electrician, an electrician from this area had to be used. I said okay. They called one in, and he cut out the wires and cut out the wire box. It wasn't near where the shower had to be. The shower was fine, but they took out the one electrical box on the other end of the bathroom. My biggest complaint is that they took out the outlet by the bathroom window that was between the bathroom window and the old tub combo. I didn't realize they did that. When I called them, they said it had to be done. No one understood why it had to be done. It had been there since the house was built. When I called to find out about getting it put back in, they told me an electrician would have to come and they would charge $400 to put an outlet back in. We said to never mind. My nephew looked at it and said $400 was cheap because the wiring needed to be redone and to leave it alone. We would put a coverplate over it. If we had left it alone, there probably wouldn't have been any issues. Other than that, the installation of the shower itself, I love it! I love the shower and everything about it.

It is a quality product.

The workmanship was great. The time frame was very delayed.