Very respectful knowledgeable workers

This project consist of the removal of a tub/ shower and installation of shower in the guest bathroom. Also the removal of a jetted tub in the master bathroom and installation of a soaking tub. Included in the master bath project was the removal and installation of the shower. The guest bath has been changed out but water does not drain properly, it leaves standing water away from the drain. In the master bath the jetted tub has been changed out for the soaker tub but the spout for the tub seems short. Now is when we get to why I would not recommend you. The plummer on this job rather than route the replacement pipe the same as it was notched and cut the floor joist causing structural integrity to be compromised. I've had to put a stop work on this project and will have to get this inspected and will require engineering to repair. The plumbing you installed will have to be removed and routed the way it was. This will cause delays probably 6-8 weeks. This also puts the other parts of this job, new vanities, countertops, drywall, painting and flooring on hold.

crew left job without making sure everything is working correctly. Had to call office to get someone else out to fix.

The experience that I had with the sales and installation crew was superb. It was done quite well.

They came in and were efficient and got it done in one day.

Everyone was wonderful that I worked with. There was a lot of water damage under my old shower, and they were able to get it done and it looks wonderful.

We recently needed to replace our damaged shower and were referred to Jacuzzi for the project. The entire process was exceptionally smooth and exceeded our expectations, thanks to the professionalism and responsiveness of the sales team, customer service representatives, and installation technicians. The staff successfully managed our budget while ensuring we received all the features we desired. Scheduling was accommodating, aligning well with our vacation plans. The installation team, consisting of Matt and Aiden, demonstrated professionalism, punctuality, and clear communication throughout the process. They completed the work on time and ensured that every aspect met our satisfaction. Overall, the experience was more efficient and straightforward than anticipated. We highly recommend Jacuzzi for bathroom remodeling projects.

They completed the job fast, and so far it is working well. I feel safer showering my uncle now because I am his caregiver!

Garrett and Brandon were easy to get along with and they answered all the questions I had. They also had a good sense of humor. They didn't mind my watching while they worked.

The two installers, Jawaan and Brendan, were extremely courteous and very efficient. I can't say enough about them.
I have never dealt with two better people in a like situation in my life. They were great!

It was a wonderful experience from sales to completion of the project.

We have issues that have not been addressed, even though it has been days and days.

I have to re-do the drywall. The top corner is smashed and is falling apart. It's not the quality work I thought I was paying for. The bottom right rail of the door frame is bent. Piping under the drain isn't straight. I have to wait on the leg bar due to an order issue. I don't want to have anyone come repair the drywall as I don't feel it will be done correctly. If someone left that and thought it was good work, maybe it might not be the right job for them. The crew was super nice, but the second day drywall work was not done well or up to our expectations.

After the first install was scheduled it was found that the base was incorrect. It took three weeks to receive a replacement and at that was not the same color as the walls. I accepted it as I did not want to wait another three weeks for the right one to arrive. I also need to call and have the shower curtain lowered as water goes all over the floor. The first team that started the job left a Hole in the floor uncovered where a family pet could have fallen thru to the crawl space. the First team also left the lid off the water meter.

I don't expect anyone I know will be remodeling their bathroom, so I don't expect to make any recommendations. If asked about Jacuzzi I will tell them that the job was well done, but they will need to determine if what is Jacuzzi offers meets their needs or preferences.

I wish the handles would say whether it's hot or cold.

The sales and installation were great, but scheduling was awful. Scheduling someone to come out, following through, and inspections were just miserable.

Workmanship was good. Coordination and communication with delays in project was lacking. I requested a callback 5xs from the local production manager. I am still waiting on

They came on time and were respectful of my property and house, wearing shoe coverings. They were efficient, showed expertise, and were very professional.

Your management is terrible. The installers are fabulous.

Installation was a little hurried which left the shower doors not working correctly.You folks sent out service personnel to work on it and yet we still have door issues.We are hopeful that this will be corrected to our satisfaction after all this project cost over 17,000. and we are expecting a top notch product

We were told that the shower pan was slip resistant but find this not true.

looks very nice and much better than the dangerous tub shower combo

They were very professional, polite, and hard working.

Over all, the shower looks great. Since having the installation finished, I am now waiting for an engineer to come out and look at the wall cap. The way it was installed, it formed a reservoir that can collect water on the ceiling. Also, the caulking has already started to ripple. If water collects, it can drain down the panel and the new wall. I am still waiting for that to be checked out tomorrow. The project is not complete just yet. Also, I have been less than impressed with customer service. During the installation, when something is torn apart, it looks much worse before it gets put back together. I called customer service because I had a concern about the darkness of the gray panel and it being too dark. The representative was helpful and nice, she said she would speak with the project manager and that he would get back with me before it was installed. I never heard from him. Luckily, the gray was not as dark as I originally thought with different lighting. I however, have still not heard back from the project manager. In my opinion, the follow through with customer service was on the poor side.