When the sales rep gave me the consultation, they showed me what I was going to get, but I didn't get it when they actually installed. It was a pretty good install, but they did not use the same equipment showed for the shower floor I thought I was getting.

The work was fine. They left a very big trash can behind. No one came to pick it up. I was supposed to get a gift certificate, but it took a very long time. I was told it would be emailed to me, but it wasn't. I had to call them to get it.

I don't feel like they completed the job.

They haven’t finished the job yet, it’s almost 2 months

Too expensive

The shower is good.. the installer, not so much!

Jacuzzi Bath Remodel of Seattle was on time, polite, and did exactly what they said they were going to do, and everything was cleaned up and ready to go when they left.

The shower pan does not drain well.

I am having issues, and I called the customer service number on December 2nd, but no one has called me back to take care of the problems. They also opened a ticket for the issue when I called on December 2nd.

They did a great job!

They are all about the sale. After that, the service and follow up were horrible. There was an issue and they would not follow up with me. It took three months to fix a simple issue.

The work they did was fast, efficient, and outstanding.

Yes, Jacuzzi did not live up to their advertisement and their sales representative of providing us with a quality product, we have some issues of concern which are not being addressed in a timely manner.

We would recommend Jacuzzi, and, Cory was a dream to work with. It took two full days to complete our project…with Thanksgiving in the middle! Due to Cory’s great work ethic our Thanksgiving guests were not inconvenienced. We undoubtedly added value to our home by doing this project.

We really like our new shower, but one door doesn't slide easily. JD, the installer thought it would after a few uses, but it has not. I called Jacuzzi on 12/5 to have someone come and take a look at it, but they have not called to make an appt. She said it could take up to 48 hours, I will wait until Monday to call them back.

From the initial call up until after the installation, everyone was nice, installers great and things "looked" wonderful, but then we noticed some leaks outside the doors and puddling inside. From that time frame up (9/18 install) up until now (12/7), we are still waiting for a redo after they sent out numerous techs to see what needed to be done. It's nothing horrible, but we do want it taken care of; just seems like we've had to be the ones constantly contacting them, so a different type of customer experience now.

I have called twice for repair and no one comes.

the price was high uality thee, waited for materials tobe reeady they dont talkaboutthat , i wishthey were upfront about that.

My shower is better than the builder grade enclosure I had, but due to cost, under par workmanship, and cheap plastic shower heads I cannot recommend this company.

Scheduling installation was a nightmare. Communication issues with department was very difficult. After installation there was a problem with fittings and again Scheduling issues were vert difficult. Very disappointed.

I called 5 and a half weeks ago to get my rusted shower handles taken care of and no response.

Very professional installation

Absolutely the worst contractor experience imaginable

Had a shower stall removed and "rough" drywall install. Plumbing was left.in wall and was so shoddy none of the 6 subcontractors I got quotes from to finish it was willing to do it without redoing the drywall due to the 1 to 2 inch gaps left between the sheets that were hung. Last tech was said after seeing it would try to assist in getting the 800.00 refunded but no response. Was also told by the pm that the pans would come out to the edge.of the wall and be wider... both pans matched the original bases... even though I was paying for a custom width

They worked hard to get everything done on time but nit follow up in the months since to make sure everything was still good. The caulking had unsealed and I have a previously unseen gouge in my tub from a tool or something.