All-around great experience, from the salesperson to the quick installation and hardworking crew.

Installers Adrian/Edwin were helpful and patient in helping my handicapped son decide where to put accessories.

The shower turned out great in the end, but there was a one-month delay due to a defective factory part. It took a month to receive the new part.

I was very pleased with the service from Paul’s first visit complete through the beautifully detailed installation with Matthew and Ian. I would highly recommend the service and the product.

The customer service and quality of the install are sorely lacking usability and quality.

They left at half done for a month and did not order the supplies that were required to finish it. The person who came to work on it was fabulous but people in the office were not.

The sales representative & installers are great to work with. They represent Jacuzzi extremely well. However, the customer service needs improvement in responding back to you when they say they would. I had to call them back several times because I didn't hear back from them.

Garrett the installer was great and so we're the customer service people, only hiccup was roller door was on back order and we were notified the day before the appointment. Will upgrade the number once door is installed.

I feel like I got ripped out in price, especially when I see the TV ads that are cheaper than what I paid.

Project wasn’t done per contract - no communication for 2!weeks

It was really disorganized. For weeks, they were unable to obtain the part; when they arrived, they were rushing around without it. I'm not sure why they made a mistake; it was regrettable.

Salesman was very friendly and informative. Installers were personable and very professional and creative installers.

Respectful sales rep. Quality materials and installing team.

They have enthusiastic employees, do competent work, but communication was problematic and the price for what was done seemed very high. My kids are dismayed that I spent so much on a guest bathroom. I probably should have considered other options.

I purchase a jacuzzi spa a few years back. Very happy with warranty service. Even more happy with my stand up new shower. I have already refer a good friend for a stand up shower.

I love having a shower that is a foot longer and has more room. They did a **** of a job with the shelving, and I like the recess that they have to put the shampoo and things on the wall.

The three installers were friendly, very committed to doing their best job ever! I would not hesitate to recommend Jacuzzi to anyone thinking of doing a shower remodel.

I would not recommend them to a friend because they got dust all over the house, they didn't put up a containment to keep it contained, and that was very unprofessional. In order to get it removed, it had to be professionally cleaned. They didn't speak English very well.

You suck

No communication, signed contract 7/3 and not till I went to Costco in august did anything happen. I have had to follow up every time.

They're very expensive, and my friends are not ones that have a lot of money.

They do not have integrity or honesty, and do not communicate at all.

For the price, I am disappointed in the appearance of my shower and at the quality of installation. In particular one wall is not flat, but has a considerable arc in it that stands out visually. There is a lot of caulk (out what looks like caulk) in the corners, and overall it looks more like a fiberglass insert than a high end professionally installed competitor to Kohler or similar hard-walled shower.

I'd recommend them to a friend because they were thorough, efficient, friendly, and committed to doing good work.

Adam Hohm, being a former installer was very knowledgeable & helped us make our final material selections & select Jacuzzi for the work; the "advance" team kept us well informed leading up to the install date; Jeremiah's install team was very efficient, friendly & helped make some key detail decisions