To clarify, I totally recommend the installation - that was amazing. It’s the cost for what you get that I am not thrilled about.

Everything very professional

The shower leaked when first installed. We had to wait 2 weeks for repairs.

I am not likely to recommend Jacuzzi Bath Remodel of Seattle to a friend. If you can get them in your house, they do a wonderful job; getting them in the door was a challenge for me.

The communication and lack of focus. Our first crew was 2 hours late because they went to the wrong house. He then let me know he had to leave by 2PM because he had an L&I doctor's appointment. The plumber left early and the crew had to wait 5 hours for another plumber to show up. They also did not have our whole order. They also put screws through my adjoining stair well when they put up the framing, even though my husband advised them that they should use shorter screws. The plumber also put the connection for my sink straight out from the shower instead of going to the back wall. Because of this we have had to order a customized cupboard that will work with the piping. The plumber also measured and cut the drain wrong for the plate and this slowed our second crew down by 3 hours.

The workers were polite and cleaned up after themselves.

Tub is beautiful. Workers (in person and on the phone) were helpful and efficient.

I think the people that came to my home were professional, worked well together, were neat, polite, and the job was well done. There were 3-4 people who worked on the job.

I think communication needs to be improved.

Jacuzzi Bath Remodel of Seattle was great and did everything in a timely manner once they got started. The only thing I would be concerned about is knowing if you have to have a permit in your area. I didn't know that was needed in the county I live in, so that was disappointing that they didn't make that clear in the beginning.

I am likely to recommend them to a friend because they were friendly, prompt, and did what they said they'd do.

I still have NO WATER PRESSURE ,

Confusion about our orders. Tub to tub installation left our bathroom wall undone. Tub to shower installation was started 12/9/26 but has not finished almost a month later - talk about 1 day installation. The main hold up was a crack pan for the new shower. Sounds like quality control was missed for that pan.

I thought this was going to be done in a couple days and it took almost a week. I wish I’d been more prepared because I had to cancel a couple appointments that I didn’t want to cancel.

Worst service ever! Install too over a month and a half from tear out to final installation. original tub was damaged and the replacement went from 1 week to we don't know when a new one was coming.

I would definitely recommend this company. They are an outstanding company.

Having the remodel done in two days. The skills of the installers were high quality & they made sure that everything was done right by calling in a master plumber to resolve a problem.

OUr needs were very specific. We would recommend with reservation about communication and needs.

I was told by the salesman that it could be scheduled in as little as 1 month, but it was 2 months before it was done. There was àn incorrect email sent out letting me know I was scheduled a couple of weeks after I signed the contract, but cancelled a couple of days later, which was confusing. No one communicated with me until it was time to schedule the installation date. There was some confusion about the final cost that had to be corrected with the finance department. The plumber was 3 hours late so installation was held up a bit. It was 1 day, but started at 730 am and wasn't completed until 11 pm.

If communication with Jacuzzi Bath Remodel of Seattle were better, they would have got a better rating.

Letter nailed to JBR of Seattle on 12/14/25. Awaiting a response.

The pricing is why I rated them an eight. Otherwise, it would be a 10 in terms of quality.

Job not completed. No communication

It was supposed to be a one day installation. Three months later, and it has not been done yet.

Major error in order due to lack of information from sales representative.