We have issues that have not been addressed, even though it has been days and days.

I have to re-do the drywall. The top corner is smashed and is falling apart. It's not the quality work I thought I was paying for. The bottom right rail of the door frame is bent. Piping under the drain isn't straight. I have to wait on the leg bar due to an order issue. I don't want to have anyone come repair the drywall as I don't feel it will be done correctly. If someone left that and thought it was good work, maybe it might not be the right job for them. The crew was super nice, but the second day drywall work was not done well or up to our expectations.

After the first install was scheduled it was found that the base was incorrect. It took three weeks to receive a replacement and at that was not the same color as the walls. I accepted it as I did not want to wait another three weeks for the right one to arrive. I also need to call and have the shower curtain lowered as water goes all over the floor. The first team that started the job left a Hole in the floor uncovered where a family pet could have fallen thru to the crawl space. the First team also left the lid off the water meter.

I don't expect anyone I know will be remodeling their bathroom, so I don't expect to make any recommendations. If asked about Jacuzzi I will tell them that the job was well done, but they will need to determine if what is Jacuzzi offers meets their needs or preferences.

I wish the handles would say whether it's hot or cold.

The sales and installation were great, but scheduling was awful. Scheduling someone to come out, following through, and inspections were just miserable.

Workmanship was good. Coordination and communication with delays in project was lacking. I requested a callback 5xs from the local production manager. I am still waiting on

They came on time and were respectful of my property and house, wearing shoe coverings. They were efficient, showed expertise, and were very professional.

Your management is terrible. The installers are fabulous.

Installation was a little hurried which left the shower doors not working correctly.You folks sent out service personnel to work on it and yet we still have door issues.We are hopeful that this will be corrected to our satisfaction after all this project cost over 17,000. and we are expecting a top notch product

We were told that the shower pan was slip resistant but find this not true.

looks very nice and much better than the dangerous tub shower combo

They were very professional, polite, and hard working.

Over all, the shower looks great. Since having the installation finished, I am now waiting for an engineer to come out and look at the wall cap. The way it was installed, it formed a reservoir that can collect water on the ceiling. Also, the caulking has already started to ripple. If water collects, it can drain down the panel and the new wall. I am still waiting for that to be checked out tomorrow. The project is not complete just yet. Also, I have been less than impressed with customer service. During the installation, when something is torn apart, it looks much worse before it gets put back together. I called customer service because I had a concern about the darkness of the gray panel and it being too dark. The representative was helpful and nice, she said she would speak with the project manager and that he would get back with me before it was installed. I never heard from him. Luckily, the gray was not as dark as I originally thought with different lighting. I however, have still not heard back from the project manager. In my opinion, the follow through with customer service was on the poor side.

The installation team was outstanding. They were on time. They worked hard and did a great job. They cleaned up well.

There wasn’t a pan available so we waited until one was provided

There is a significant delay in getting the project started. There was a holdup on permits that no one followed up on. We have leaks in the ceiling and I am still waiting on the hand-held shower head.

Overall, everything went well.

It was a great experience from picking out the style of walls, fixtures, and prices. They stayed in touch, letting me know about the order submitted and dates of install. They let me know what I needed to do to prep for installation. I want to stay in my home for as long as possible, this walk in shower allowes me to do so.

The actual demolition and install was done professionally and effectively. The crew cleaned up the work site and kept us informed. The problem we had was that the initial shower pan did not fit and were told it would take 3-4 weeks to get a new shower pan. They would "expedite" the job. It was over 12 weeks later that the new shower pan was received and the job could be finished. I was without a shower in my bathroom for that whole time when I was anticipating a quick one day remodel.

It was a little costlier than I thought the product should be.

Easy to work with. Quality materials and install.

My bath has been done twice now. The last time was worse than the first time, so it needs to be redone again. There's been very poor communication.

I thought Jacuzzi Bath Remodel of Seattle did a good job. When I had a problem that popped up, Jacuzzi Bath Remodel of Seattle sent over Dave, and he was 5 stars in my book. He showed up when everyone left, went and looked at the problem, and after an hour, he was done. He did a great job.

Received only a 2 day notification of when installation would begin.