We love the way our new looks and stuff on it.

I have already recommended them to a friend on my street. I don't know if she called you, but she's very interested. I gave her your information.

It was terrible service from the start. After making a down payment in December, I got a call in March on the day they were supposed to come out and install. They called me at 7:30 in the morning, when they were supposed to be here at 8, to tell me they wouldn't be here today because they didn't receive a down payment. I gave the salesman a check on December 2nd for the whole thing. They could not find the check; it took them 4 hours. From then on, everything went downhill. They sent a crew out that didn't know what to do; they were from a different organization. They tore out the walls and got some of the plumbing done that day. That was all that was done the first day. From then on every day was a different crew, and every day there was no work order or program for what they were supposed to do. It took 5 days to get the first bathroom done. I had to get my slip of what was supposed to be done and showed them each day where we were supposed to be. On the 5th day another crew started on the other bathroom, and they finished that one in one day, but it took 5 for the first. I would rate them zero or one.

It was not done in a day and the water pressure is not half of what it was before.

There was no follow thorough or copies of any of the repair orders. I am still waiting for them to complete their work. This is the third time they have come back to do one installation.

cost way too much money for what we got.

Jacuzzi Bath Remodel provided great quality and terrific one-day results.

I had to have them come back because they installed the wrong door then I had a leak in the crawlspace that they were supposed to refund me for the repair I had to have made at an emergency and I have not heard back from them since I had the repair made I have made multiple attempts and no callback.

There was a failure to follow up by Jacuzzi Bath Remodel of Seattle after having some issues that we were wanting addressed.

The were friendly, clean, kept the bathroom ready in about 7 hours to complete the entire remodel. Upon completion of they clean up behind them and went over the paperwork and warranty. Excellent job.

Every contractor should confirm and know how the water is turned off/on at the job-site. Turns out our city controls this from a computer program at city hall. It cannot be done at the meter. It was a bit stressful since our city hall closed at noon on Friday. We missed the noon deadline by 3 minutes. I had to drive to city hall and find someone that could call someone to get our water back on. Then the guys weren't ready when the water came back on, so our bathroom got flooded. Good grief!! This was not a pleasant experience at all.

This along with the lack of pre-installation communication are the reasons I would not feel comfortable giving a recommendation to a friend or family; I absolutely would not want them to have this kind of experience.

It was very professional all the way through the process.

Every one were very polite and we're good workers.

Very high quality and excellent installation

They do a good job.

Excellent, respectful installers and salesman.

They have no clue what they are supposed to be doing. The project could've been finished in a day or 2, but it took them 3 weeks to complete it. They don't know how to connect the drains from the bathroom.

The Master bathroom walking shower looks like a professional job and attention to detail. The Second bathroom is hard to describe as plywood is out from under the tub and goes from 3/4" exposed to 1 1/12" exposed. Sharpie black marks are on our painted walls and calking looks like was done by someone with dirty hands and this bathroom is very disappointing.

The job was delayed after the bathroom rip out due to a defective tub. Suggest inspecting the product prior to any demo being performed. My bathroom was unusable for 2 weeks after being advertised as a one day install.

Project has been going on for a month now, still hasn’t completed. And the project manager doesn’t pick up calls, respond to messages

Both installers demonstrated professionialism and competency

I wish that I had done this remodel 20 years ago!

Our project is not finished yet. They have to come back to redo something.

We started the project on January 6 we are now on April 3, and I can not use my bathroom. It is not completed.

Excellent work