They have enthusiastic employees, do competent work, but communication was problematic and the price for what was done seemed very high. My kids are dismayed that I spent so much on a guest bathroom. I probably should have considered other options.

I purchase a jacuzzi spa a few years back. Very happy with warranty service. Even more happy with my stand up new shower. I have already refer a good friend for a stand up shower.

I love having a shower that is a foot longer and has more room. They did a **** of a job with the shelving, and I like the recess that they have to put the shampoo and things on the wall.

The three installers were friendly, very committed to doing their best job ever! I would not hesitate to recommend Jacuzzi to anyone thinking of doing a shower remodel.

I would not recommend them to a friend because they got dust all over the house, they didn't put up a containment to keep it contained, and that was very unprofessional. In order to get it removed, it had to be professionally cleaned. They didn't speak English very well.

You suck

No communication, signed contract 7/3 and not till I went to Costco in august did anything happen. I have had to follow up every time.

They're very expensive, and my friends are not ones that have a lot of money.

They do not have integrity or honesty, and do not communicate at all.

For the price, I am disappointed in the appearance of my shower and at the quality of installation. In particular one wall is not flat, but has a considerable arc in it that stands out visually. There is a lot of caulk (out what looks like caulk) in the corners, and overall it looks more like a fiberglass insert than a high end professionally installed competitor to Kohler or similar hard-walled shower.

I'd recommend them to a friend because they were thorough, efficient, friendly, and committed to doing good work.

Adam Hohm, being a former installer was very knowledgeable & helped us make our final material selections & select Jacuzzi for the work; the "advance" team kept us well informed leading up to the install date; Jeremiah's install team was very efficient, friendly & helped make some key detail decisions

I did not like the way the salesperson did business. Once we picked out our items for the install we asked the individual cost for some of the items .He said he could not do that unless he did a rebuild of the shower on his computer. I do not know if this statement was true, and if it was, he should have just done it without giving the impression that it was an inconvenience for him to do so. We had chosen the teak folding chair, only to find out later by calling the office that the chair cost was $4,000. Had we known in advance, we would have chosen a seat that was better aligned with our budget. Our install was more than $20,000 and that supposed to be with free installation.

I cant in good conscious recommend this company to anyone, even enemies.

The product is superior to most other products on the market. Their warranty is real, not just "mouth service as most others are. The company has been around 100 years so they have staying power.

I was provided an inaccurate timeline throughout. They incorrectly ordered materials. Then they reordered materials incorrectly. It was a complexly chaotic process.

They didn't finish the installation and I was not given anyway to call or contact them. They have not called or checked with me. I invested more than 28 thousand dollars and still need to hire someone to finish the shower. I wouldn't recommend them- even to an enemy!

For starters the initial plumber took great liberties in his role, he maintained the shower plumbing needed to be torn out past the shower line and into the main bathroom, which was nonsense and wanted to charge us an excess of $5k The customer service ladies are short tempered and impatient with our inquiries.

The process was easy and straight forward.

At the consult, they never went over the shelving for the shower. The installer told us we could get shower doors with the ramp and we can’t!

Jacuzzi Bath Remodel did a nice job. They got it done really fast and it looks nice.

They are a scam.

Installed 5 days ago and have already called them back to redo caulking and reset drain as it is off center.

I have been very satisfied with the work.

The installer cut the load bearing walls and the rubber on the bottom leaks. I already have called in about the issues