Getting the order correct the first time, not the second or third.

There was a lack of customer communication, but we love the final product. We are happy with it. Beautiful shower! Everyone who has seen it says it's gorgeous.

Good working crew and efficient...just wasn't expecting job to take 3 days as I was told 2 days.

Even though I agreed on the cost of the project at the end of the project I don't feel that the cost justifies what was done. Amount of materials used and time of installation no way justifies what I'm being charged.

I am likely to recommend Jacuzzi Bath Remodel of Seattle to a friend because their service was amazing and they did a really amazing job!

I signed the installation proposal paperwork on October 9, 2025. It was finally completed on January 23rd. I was hoping it would be in before Christmas but issues kept coming up. They could come on the 20th of December but we had 10 extra visitors for Christmas and I didn’t want workers going in and out of the house. My husband was having hip surgery on January 14th which was one of the reasons for the shower, he’s 79 and not very mobile. They finally got it started in January and couldn’t complete because there was an issue with your guys getting a wrong measurement on the pan. It was another 2 weeks delay. I was told I would receive compensation on our total cost for our inconvenience but that hasn’t happened other than I saw the the last invoice balance today was 54.99 less from the 10,109.68 that we still owe. The workers did a great job, Jason was very thorough and kept me informed. We are happy with the shower, just disappointed with all the delays. So much for 1 day installation as you advertise??

They were awful. I heard loud banging in my house. There was a block. Glasses were falling off the shelf. The heater was broken. They were trying to install a glass door. That wasn't working right either. They got the glass dirty. It was very unprofessional.

On time, pleasant, courteous, helpful, joy to work with. I love my new shower install. Your installers were very professional and helpful.

My project was delayed due to the weather, but other than that, I am happy with it. I have not had any problems with it so far.

First, I would like to give Travis props as he was extremely professional. However, I was very disappointed that while installing the tub, many pieces of my bathroom tile were destroyed. Fortunately, I had extra bathroom tile which was installed by Travis. However, I'm curious as to what would have happened if I didn't have extra tile? Would they have just glued all the broken tile back? Also, there was a white stain in my driveway that was made by Jacuzzi. I ask if they could clean it up. Ian actually used my hose to clean the white mark. However, prior to Ian using my hose, the hose was detached from the outlet and the outlet was covered to avoid pipe freezing. After Ian cleaned the white stain using my hose, he did not detach the hose or re-cover the outlet...Very disappointing. Additionally, There was a lot of dust that I had to clean up. Also my water pressure is not as strong as it was prior to the bathtub installation. One other note, when I used my bathroom, apparently a glu tube was left open and I somehow stepped in the glue, and it ended up on my shoes and hardwood floors. Ian did a good job cleaning the glue off my floors but it took me a while to remove the glue off my shoes.

To clarify, I totally recommend the installation - that was amazing. It’s the cost for what you get that I am not thrilled about.

Everything very professional

The shower leaked when first installed. We had to wait 2 weeks for repairs.

I am not likely to recommend Jacuzzi Bath Remodel of Seattle to a friend. If you can get them in your house, they do a wonderful job; getting them in the door was a challenge for me.

The communication and lack of focus. Our first crew was 2 hours late because they went to the wrong house. He then let me know he had to leave by 2PM because he had an L&I doctor's appointment. The plumber left early and the crew had to wait 5 hours for another plumber to show up. They also did not have our whole order. They also put screws through my adjoining stair well when they put up the framing, even though my husband advised them that they should use shorter screws. The plumber also put the connection for my sink straight out from the shower instead of going to the back wall. Because of this we have had to order a customized cupboard that will work with the piping. The plumber also measured and cut the drain wrong for the plate and this slowed our second crew down by 3 hours.

The workers were polite and cleaned up after themselves.

Tub is beautiful. Workers (in person and on the phone) were helpful and efficient.

I think the people that came to my home were professional, worked well together, were neat, polite, and the job was well done. There were 3-4 people who worked on the job.

I think communication needs to be improved.

Jacuzzi Bath Remodel of Seattle was great and did everything in a timely manner once they got started. The only thing I would be concerned about is knowing if you have to have a permit in your area. I didn't know that was needed in the county I live in, so that was disappointing that they didn't make that clear in the beginning.

I am likely to recommend them to a friend because they were friendly, prompt, and did what they said they'd do.

I still have NO WATER PRESSURE ,

Confusion about our orders. Tub to tub installation left our bathroom wall undone. Tub to shower installation was started 12/9/26 but has not finished almost a month later - talk about 1 day installation. The main hold up was a crack pan for the new shower. Sounds like quality control was missed for that pan.

I thought this was going to be done in a couple days and it took almost a week. I wish I’d been more prepared because I had to cancel a couple appointments that I didn’t want to cancel.

Worst service ever! Install too over a month and a half from tear out to final installation. original tub was damaged and the replacement went from 1 week to we don't know when a new one was coming.