During the installation the plumber did not properly connect the drain. His poor workmanship caused a serious leak that disrupted our lives.

We had two projects and the team of Yaku and Josh arrived a little early before the scheduled start time ready to go on both days. Very personable and professional. Answered all our questions and laid down drop cloths to protect flooring and carpet. They were in constant motion and impressed us with their attention to detail and finishing work. Communication was excellent as they made sure to ask us exactly where we wanted the height of the shower head and the location of the grab bars and corner shelves. Everything was cleaned up when they finished and it looked as if they had never been there. We would rate the final product a 10.
Kudos to Jacuzzi and the team of Yaku and Josh and the plumber Ryan.

Jacuzzi Bath Remodel did a great job!

The materials are really high quality. The installers were very professional.

Very fast custom service with zero issues throughout the intall.

Junior and Josh were friendly, respectful, and efficient. They kept us up on the progress of the installation as it was happening. When some debris got into our pipes causing a water pressure problem, Junior helped us figure out what happened and solved it before he left. He was extra friendly and helpful. Our new shower is beutiful! We are glad we chose Jacuzzi!

Terrible company communication, terrible quality installation and too expensive for just a shower.

Absolutely

Everyone was nice and things look nice, but there was multiple issue with the installation. Things were damaged, scratched and scuffed up. There was also water damage from the installation. There were issues getting the water damage resolved. There were things that were thrown away that should not have been.

Everything went smoothly.

Junior and Josh were friendly, efficient, and extremely professional in the installation of our new shower stall. They were in at 6:30 and out by 3 leaving us with a beautiful new bathroom that we will treasure for years to come.

It took eight visits to do one day install. It still looks like a DIY project.

I will recommend the company with the caveat that the install/product is more on the expensive side, $20k for a tub/shower only (no bubbles) and that was with free installation.

They're an outstanding company.

They were efficient and finished the job on one day as they said they would.

Everyone was great, except the end product was missing two pieces, we had purchased when we paid up front. That has yet to be resolved.

The team that was assigned the job, Randy T, Joe D and Ty did an excellent job.

Ryan the installer and Austin, his teammate from Jacuzzi, were a dream to work with. He arrived on time, communicated the scope of the project flawlessly, and even quickly fixed a miscommunication about fixture color on the fly with the project manager. This experience has been professional from start to finish. Highly recommend this installer and this company. I am an interior designer, so I am very familiar with the journey the homeowner takes when performing upgrades, especially those involving plumbing. However, they navigated through all the process milestones well. What a great experience, and what a great company. Worth every penny when you consider they are working with difficult spaces.

They did good work but did have to come back to straighten a shelf.

Things were not completed properly.

It was advertised it would take no more than two days. They had to come back a fourth time to finish the install.

The two men that did the work on our shower were very professional and did a great job.

My experience was a quality of materials and fantastic installers, but they measured my doors incorrectly. They did not have a set of doors that would fit, so they had to subcontract them out. I am happy with the materials and the installation, but I am not happy with them not double-checking the measurements. They did not keep me informed, but it all came out in the wash. The subcontractor was very good, and the bath is complete, and I am happy with it. I am not happy that it took hours and days to keep me informed. I had to talk to them on what was going on. Jacuzzi Bath material and the installers I am happy with, and I am happy with the way it finally ended up. It did however take too long to get done, and that is why I put a 7 instead of a 10.

I've dealt with a lot of bad contractors, so I was very happy to work with a good contractor.
They went the extra mile when there was a problem with my hot water line, called the plumber to check it out, and didn't just walk away.

Junior and Josh were extremely professional and knowledgeable and it was great watching them do their thing throughout the remodel.