Installers were fabulous! Efficient, courteous, and thorough with installation and cleanup.
Shower looks beautiful and adds much to existing bathroom. Ethan and Henry were the best! Much thanks.

Hose and Andrew worked very hard. They ere very polite.

Quality professional workmanship and we love our Jacuzzi shower.

We ordered in June. Shower was unusable until almost October. I expected much better experience for the amount of money spent.

See Below comments #7.

Quality and beautiful results

My experience was Mixed. The salesperson wanted immediate sign. I even told her that I had COSTCO! Because I signed the 1st day. I was not allowed to go through Costco for their points.

I should have waited. I wasn't given enough information. I would have been better off if I had paid it off 1st day, rather than getting a loan. I was not happy with the agency that took on the loan. Because I then immediately paid it off. And got notifications for quite some time!

Also the "complete in one day" is a falicy. Mine was mis-handled.

You lied about no interest and no payments for 1 year. I'm being charged interest and receiving bills

They did an amazing job. I was very impressed.

Quick, quality installation. Installers had everything they needed to complete the installation. Beautiful when finished.

Define would recommend. The quality of materials, installation and great team of workers, Raul R and Jacob C are wonderful. The sales rep Steve was great with explaining the work and time frame to start and it being a two day job. Overall I’m very pleased.

We went with Jacuzzi Bath Remodel of Arizona because they are affiliated with Costco.

All around a great company and experience. Definitely recommend!!

We had two very, very good installers, who impressed us with everything about them.

They were professional workers kept my house and hallway clean even where they worked out on the driveway.

Chris P. (Salesman), was a pleasure to work with and looking forward to working with him and Jacuzzi Bath for my next remodel.

They don't listen. I was promised some stuff and did not receive it. My shower was supposed to be on the back off wall, and it is in the middle. The workmanship is good.

They arrived promptly and started demolition of our bathroom tub and surround. They were efficient at there job. The install of the new tub install went next with them asking us where we wanted our new faucet head in height and where we wanted our grab bars to be. The men did a great job. Peyton and Nico did a terrific job. Thank you to Jacuzzi and the men for a great product.

It is beautiful, and ver functional. Before, i was only using bathtub for storage.

Installers Adrian and Allen were very polite, friendly, competent,skilled and did a good job with installation.

The installers were incredibly polite and very efficient. They covered the flooring from the bathroom all the way out to the garage so they never came in contact with my flooring. The installer was also a measure twice cut once type person and his work showed it. I’m very pleased. So yes, I would definitely recommend.

Jacuzzi doesn’t cover the glass door, a critical part of the installation. They recommended a person, great, I however am still trying to get the door 2 MONTHS after shower installation and haven’t yet been able to use the shower! What good is a shower without a door? Need to find some quality door people to work with and partner so the whole experience is great! So while the jacuzzi part was great, not being able to complete it leaves the customer with the same problem we were trying to avoid - having contractors that would delay or not do it right - was looking for a one-stop shop/install, and willing to pay the high price, but a shower without a door is a partial product!

The work is good, but overpriced. Whether or not I'd recommend them depends on the situation.

Sold us something over $2000 that we are physically unable to use.

They did an excellent job overall. The installers, Jonathan and Logan, were incredible. They did such a good job on the first bathroom that we asked for them specifically to be the installers on the second project.

Overall I am very happy with the people I worked with, but there was some inconsistencies in communication regarding the project and how it was going.

The pan puddles up and does not drain properly

We are pleased with the quality of the shower components but feel that the price was excessive.

I was satisfied with the service of Jacuzzi Bath Remodel. The pricing was high but that is normal. The quality of the product is great.

We did a change order, and we were not totally appraised, and it was going to cost us $450.00 dollars. The sales person said we could use the fixtures that were in the bathroom right now. The installers came and said we could not use them, or it would void the warranty. The salesperson should have known that.

They were efficient, clean, courteous, and knew their job.

From the beginning we had issue after issue after issue with your company. You claim the shower will be finished in a day, yet it took us almost three months to get it finished.from wrong doors, to material being defective, and the work being low quality, it was a terrible experience. Even though we finally got the shower finished, we realized that the workers put the doors on backwards.
At this point though, we don’t want to deal with you all anymore, and will just move one from your company.
We would never recommend you. At. All.

The full remodel needs to be done over due to poor workmanship

They do crap work, and the quality is terrible. The installation takes longer than one day. If these guys come to your door, run.

They completed in the time quoted.

I got home and looked at the shower to see that there was exposed drywall and gaps. It was a bad job with dented panes. There was no quality control for this project. They just came, did the job, and left.

Expecting a follow up call after installation, for items they need correcting. I was told 24-48 hours. That was 5 days ago.

I had to take 5 days off of work The job was not planned correctly No communication or inspection after like we were told It looks like it will take another 10 days to get the parts so we can use our shower

The job was wonderful, and the young men who did the job were excellent. I would rate Jacuzzi Bath Remodel a ten on everything.

You say on television that you can do it in one day. In our case, it took three days to do it. You recommended a Murphy glass to do the shower door, and we've been waiting for over a week. He wanted half down and the rest when the glass doors were to be installed, and they are still not installed a week and a half later. I told him today he has had one problem after another, and he's got half our money, and I have to call him. He does call me back. He says he'll be out tomorrow morning. If not, I want half my money back so I can find someone else to put in the door. My recommendation or suggestion is that your company doesn't ever recommend Murphy glass doors again. Also, he mismeasured to start with, then he had to try to get the metal re-cut. Then his excuse was that the truck broke down. We had to contact them to find out when they are going to come out. Their business format was terrible.

hard working professionals. stayed till 6 pm to complete the job, and that was with a monsoon bearing down

Because of the way that everything was done, I was able to add an inch and a half on my shower, and I am a very tall person. I really love the fact that I have that little extra elbow room, and I am not hitting my elbow on the door anymore. The glass doors are high enough that I don't hit my head since I am six foot, so I love that too since I am not hitting my head everytime I get in the shower!

Mistakes were made, project was delayed by over a month.

Everything from step one to step ten was excellent. I am very satisfied.

I am happy with the work that they did. They were very nice people.

Jacuzzi Bath Remodel said they were going to be at my house and were not. When I told them the date to come, they came a week early which was an inconvenience for me and the surveyor.

Will not recommend or use again. Advertising says job will be completed in 1 day and it was not. How misleading is that?

I was very disappointed in how long this job took. It was over a month before our shower was even ordered, then when the installers came and our shower was torn up it was discovered that their sales person had the measurements wrong on the floor. We were told that it would be reordered with a rush on it. We were called after a week and were told it was in and an appt was made for installation. Then they called and said it wasn’t in and a new date was scheduled for two weeks later. On the day of installation we were called and were told the installer was sick but would make it the next day. By this time we were quite angry so we were offered $500 discount and agreed to this. The installers were great, they did a fantastic job. So if the office could get it together it might have been a better experience.

Until I have received satisfactory follow up from Jacuzzi regarding my stated concerns, this is my current response.

Jacuzzi Bath Remodel did an excellent job.