Sales rep was knowledgeable and friendly; installers were efficient and professional at all times. End result was exceptional!

The shower looks amazing. The project went well from start to finish. The crew were nice and professional. 2 thumbs up to Jacuzzi.

Work was completed in 2 days as promised. Sales person as well as installers were pleasant and polite. Answered all questions truthfully and accurately. High quality materials. Project was completed professionally

Everybody was nice, efficient, and knowledgeable!

I have called the local installer about some concerns about my installation.

While I like the aesthetic upgrade the new installation provided, I was less pleased with much of the functionality.

1) the outer door runs silent, which i like. The inner door, while opening and shutting it, it bounces around the small separator piece between the two doors, making a lot of noise.

2) my original shower on/off assembly not only adjusted the hot / cold, but also was able the push in and out to regulat the amount of water coming out. The new assembly just adjusts the hot / cold. I definitely feel this was a downgrade. I am not happy about that.

3) the door we open to enter the shower has a towel bar on the outside and is used as a handle to open and close from the outside. However, once inside, there is nothing to really use to close or then open the door easily.

Lack of communication. Pan came in with wrong dimensions and I was forced to retrofit.

Yes

I would not recommend them to a friend because during the initial appointment for the designer to come out was back in January and I had to obviously crunch numbers and I needed some time to do what I needed to do and told them I'd call to make another appointment to come back out. He didn't make the appointment I set up, so I was told to make another appointment, and he didn't make that one, either. I had to reach out to him to find out what was going on, and because of the lack of communication, there was going to be a credit to my account. Then, it snowballed from there. I told the designer what I wanted to do and he showed me all the pictures in the portfolio of basically the same house as mine. I wanted the same thing done. We got all the measurements done, submitted, and I signed all the paperwork. I was told in three to five weeks, the installer would call, but I didn't hear anything until early March. I was told the production team was not going to build a plan of how I wanted, but decided what I was going to get. I was also forced to choose a "just in case" plan. Two-and-a-half months went by with no contact at all, not a word, and I had to call and ask. Finally, I got a phone call from installation scheduler. I asked about plans that were made, and said there was only one, so they didn't even follow through with what they said they were going to do. The salesman finally called me back and said he'll "get to the bottom of it and I'll get back to you".

The communication and salesman were ridiculous. If they hadn't called me, I was going to cancel the whole order. The installation team comes out and they are the most professional men. They kept me in the loop, did a beautiful job, fantastic work, and was done in two days. I had to patch one hole, but it's okay because the installers knocked it out when they showed up.

They tell me I was supposed to schedule the glass and I had no idea who I was even supposed to call. I didn't know who the glass vendor was. The installer talks to the glass guy to see if they can do us a favor because of confusion and problems, and they gave me a credit on the glass because of it. I still don't have the glass and that was on June 26th. I spoke to him the following Monday and he asked me if I was paying for the glass, but George said I didn't have to. There was no communication. I have a showroom shower and I can't even use it.

It is extremely overpriced for what goes into it. The customer service afterward is not there. There is no customer service. You get the run around. They say that yes they would love to, and that is great, but no one comes back to give us answers and take care of the problems. I am not satisfied at all. I would not recommend them.

Install the Dual Function Hot/Cold correctly which should have been tested before the Techs left...It's backwards!!!

Associates were professional, kept all work areas clean, communicated with homeowner, respectful. I will recommend services to others in future. Thank you

The guys did a great job. I want to mention Adrian did a great job on the shower. It looks good, and the whole crew was very good.

Advertised as a one day install. Took us 5 weeks!

I already have recommended them.

The installers showed up wearing badly soiled pants. The drop cloths were extremely dirty and nasty looking. I even found live earwigs after they laid them down. I had to remind them to close the front door to keep bugs out and keep the house cool. The shower itself looks beautiful, however the bathroom ceramic tile floor was very bad mess. There is staining from the sealant and caulking. I spent a couple of hours trying to clean it with very little success. Also after they took up the drop cloths in the halfway they tracked residue from their shoes onto the floor.

The shower and workmanship are beautiful. The quality and the installers were incredible. The problem is the staff at our local Jacuzzi lost our check. We wanted our check back, they said it bounced. The bank never had record of it. They wanted us to send another check. Then they found the check and cashed it. They say they will call to give instructions before they get there, but no one does. There are big communication problems with the office.

installers did a great job, but company follow-through is somewhat lacking. The job is missing the installation of a grab bar, and I have not been contacted by Jacuzzi Bath Remodel about this.

Seems like company does not support workers very well. 2 people were supposed to have help doing demo and they other 2 “got lost”. Which then made job go from 7am until 9pm. Right around 830pm as they were cleaning up and very tired I assume they knocked something over and broke a plumbing line in the bathroom and cause water to go everywhere until we could shut off supply. Luckily they had a fitting to cap otherwise I would not have had water back on. Now I have to go get plumbing repaired. Also they were so tired and clean up at that point was minimal. I had to vacuum the entire room next to bathroom to remove drywall chunks and dust and also the entire hall they had tarps on it. Guys were actually hard workers but company should have made this a 2 day job or provide adequate resources. Will not do this again and hope I never have to use warranty. For nearly 17,000 dollars I am not impressed with the end product. Doors do not slide well and overall metal finish looks and feels cheap

Concerns developed when the crew arrived to install our bath. They talked to me about possibly using a more narrow shower pan because the one we ordered didn’t come in. I declined. The crew left and came back about an hour later with what was supposed to be a better pan. It was the correct size but without a foam core underneath. I allowed the installation based on getting the correct size and a better pan.
The gentleman laid out the hardware for me to view and escorted me to the back of the truck to view the wall material. At the time I thought that material was different than the first bathroom we had Jacuzzi install the week before. The pattern was darker than the first bathroom. My wife was helping choose the various materials and I was fairly certain that both bathrooms were going to be the same. My wife wasn’t available to view the materials. The gentleman proceeded to start demolition etc.
my wife is not satisfied with the wall panels that were installed. She has commented multiple times daily that she doesn’t care for what was installed.
The shower rod was installed before I could discuss the height we wanted it. My wife intended to use the curtain that we had in the bathroom originally. Unfortunately it is approximately 2” too high for our shower curtain.
The installers were very careful during demolition and did whatever they could to contain the dust and noise. I was able to establish placement for grab bars and the shelves. The original hardware installed for shower controls was not what we specified so I brought that to their attention. They located the correct control and one of the men had to go to the warehouse to pick it up.
Figment and caulking was superb. I tool opportunity to view their work throughout the day. The men worked hard and were very respectful.
We haven’t actually used the shower yet so we don’t know how much water will go onto the floor because of the curtain issue.
The technical skills of this crew exceeded the crew that did our first bathroom. The installation was a bit neater and the caulking was done better.
The sales person said he would most likely stop by to check on progress etc. but he didn’t. I believe it would have been better if he had so some of the discrepancies could have been discussed with him. The installers were left trying to make things right and they did as good a job as possible. It seemed to me that someone was aware that the ordered items weren’t available and arbitrary substitutions were made.

Friendly courtesy timely service.

Price cut for salespeople not to have to return seems to be a bit of a pressure tactic to get a contract signature, but somewhat offset by price match guarantee. Luckily other company’s sales representative provided what Jacuzzi was looking for to meet qualification requirements to price match. Questions Jacuzzi asked were Greek to me.

I’ve already recommended jacuzzi to a friend.

The job when completed looks great. I did not like the fact it took 2 months to complete the project due to a problem floor pan. It was promised to take 2 to 3 days. On the second day it was found the floor pan was pooling just before the drain. The second pan made had the same problem from what I was told. The third pan had the same problem but the installer Juan was able to shim it to drain correctly. This should have been done on the first installation. I am giving a 10 due to Juan's expertise and knowledge to fix the problem. Thank you Juan fir a great job!

The gentleman who did the job was very professional, hard-working, pleasant, and respectful.