The customer service and installers were great, but the salesman lied to us.

The guys did a wonderful job with demo and installation. The problem was after the installation that haven't been corrected. They already came out and looked at it. I don't think it will be an easy fix. It took three days instead of one. I don't know if those are normal obstacles. They seemed to know what they were doing. A few things at the end didn't work out just right and may not be reversable without having to tear some things out. Someone was supposed to get back with us about 2 weeks ago, maybe longer, about corrections. It should have been caught before they left. I saw it a day or two later and realized it was a major deal.

The installers came in the morning on time and let me know when they were on their way; as they proceeded with the remodel, the plumbing on the shower was different than what they thought; it was under the tub. They worked through this snag and it set them back and they were here 14 hours to get the job done to ensure it would be completed in one day like they told me it would be.

In at 9, out by 4. Quick, thorough, efficient and quite skillful. And, they cleaned up everything beautifully.

Very disappointed in the product and fairly disappointed in the installation.

I liked the service!

The installation team was top notch; Professional, Knowledgeable, and Courteous.

They were good installers, answered all of my questions

We trust the Jacuzzi name.
Costco affiliation & promo was a nice “extra” that other contractors didn’t have.
Salesperson thoroughly explained the products & process, she was personable, professional, and knowledgeable.
Front office communicated on manufacturing status and scheduling. Jacuzzi handled the permitting and inspection.
Lifetime warranty on materials and workmanship.
Well-trained and skilled Jacuzzi certified installers not contractors or subs. They both were very well spoken and took the time to answer all questions.

Yes, it’s expensive but ours was a very labor intensive project…1-2 day’s labor for two well trained Jacuzzi Bath Remodel team members plus the quality of the lifetime warrantied materials. Demolition and disposal, they handled it all! Our shower pan was a custom size, custom manufactured for our space, with no benches. We got brushed nickel fixtures with 2 handrails plus two floating shelves. A local company quoted us twice what we paid for JBR so we thought it was a good deal, especially with the promotion offered by Costco.

The installers were prompt, professional, and well trained in performing job duties. They took the time to answer questions and inform on project progress. They took extra time to make sure floors and furnishings were covered during the demolition and they were very meticulous when cleaning up after working. All of the products used are top notch and worthy of the Jacuzzi brand name. We appreciate that the people we worked with (sales staff, front office staff, installers) were all employees of the Jacuzzi bath remodel company and we did not have to worry about various contractors and sub contractors. The Costco promotion incentive is very helpful in mitigating some of the costs involved. We are very impressed at how quickly our bathroom remodel was completed and how beautiful it looks! Thanks to everyone at Jacuzzi Bath Remodel, you are all rock stars and have an excellent team. We are happy to hold your company and business model in high regard and give an enthusiastic
A+ recommendation for Jacuzzi to anyone that is looking to have a bathroom remodel. Thanks again!

The crew that did the tear out and install were phenomenal. All work and issues were explained clearly and the bathroom was immaculate upon completion.

They were very conscientious on everything they did.

Very happy with installation crew and finished product.

I'm telling you that it was a wonderful experience,

Install guys were great. Customer service since you got my money is non existent. Very disappointed.

They replaced my bathtub with the one I had and they broke my tile and didn't replace it. It was $14,000 and I was looking for something luxury. I was not given a grip tub, so I fell in the tub and had to buy a mat to put inside the tub.

It is high cost.

There are some good points and not-so-good points. A lot of it depends on the workers that come and do the work. All the ads look great, but that's not exactly the way that it happens.

Over promise and under deliver. But charge a Premium. Won’t provide and itemized estimate.

They did a fantastic job.

They are very professional, and they do a great job.

Attention to leaving work area as clean as prior to them creating a humongous change ! They were like magicians !Adoption was seriously a consideration!! Would have them redo our other bath !!!!

They didn't finish well. They forgot to put the seals around the glass door. The water fell out into the floor. Other than that, everything is good.

The measurement guy was professional and detailed. The installers were professional and courteous and kept us informed. Thorough and professional. Great clean up job.

They were friendly and reliable. The installers answered all of our questions.

Shower door shattered during installation!!! Was to be replaced next day. Not in stock. Than wasn’t ordered till 10 days later!!??? And still no door!!! Was suppose to be expedited!!? It is now March 10, 2025
Was told could do upgrade…. Would come in measure, then get locally. Than told would have to pay more.
After all this I feel this company should incur an upgrade and get this completed!!!