From start to finish, the job was jacked up. He told me it was a one-day job, and it turned into a four-day job. For the four days, I still didn't have all the stuff I needed for the wall. Now that I have finally got that thing installed and working, it has no water pressure. The water pressure is weak, and nothing comes out. They didn't have the bars, and they didn't do the shelves either.

Our installer ‘Bernardo and Christine were incredible. They were efficient, courteous and professional. It was a huge job that took 3 days to complete.

it was promised 1 day installation, instead after 3 months still waiting for a glass door to be installed

Well done! Completed in a day.

Limited lifetime warranty. Experienced design consultant/salesman. Supported by Costco.
Easy Financing. Installers communicated effectively and very professional.

The sales presentation was fabulous. The installation was on time and perfect.

Answering the phone. Customer service is horrible. I have been trying to get Tim, the manager, here to see the work. It took a month for them to come and rip it all out and redo it. Tim was supposed to come out on Halloween; I called him and he said he was on his way to another installation. I have never in all my life experienced this type of customer service.

This was my second CostCo bathroom remodel project. The first project was a shower renovation, which went extremely well so I had no hesitation in ordering this second bath renovation. However, this second installation (bath this time) was just the opposite in quality!

After the new bath was installed, the water flow in my kitchen sink has been reduced to a trickle! (The new bathtub and kitchen sink share a wall.) I communicated this to CostCo, but have received no response!

Second problem: The technician sloppily cut the floor tiles next to the tub so that now there is a large gap between the floor tiles and the tub, which the technician has filled with some sort of ugly, black, spongy material.

Yes, we already have!

Manuel and Issac were cordial and got right to work at their appointment time. They did beautiful work and protected our floors by providing covering. We had confidence in their skills because we observed them first hand. We are very pleased with Jacuzzi Bath Remodel and we highly recommend them.

They did a good job. I was very pleased with their work. They were very courteous, and everything was cleaned, picked up, and neat when they left. We just love the shower.

Jacuzzi Bath Remodel provided quality materials and great workmanship.

We were impressed by the quality of Jacuzzi materials and the conscientious work of Barry and Mike. Love our new step in shower!

Jacuzzi Bath Remodel was on time, and they completed two bathrooms; each one took a day. The crew was good.

Get my doors installed.

The installers were very professional, explained everything along the way, answered all of my questions, and allowed me to take before/after pictures. They were awesome. They laid tarp on the hardwood flooring. I can't say enough things about them. They finished the work by the evening in one day. The tiles they installed were multicolored with black, white, and grey pigments. Initially, I chose nickel for the accessories such as the faucets, but then I asked if they could find out if black was available, and they installed that instead. They were very helpful with everything I asked for and followed through. They took the time to find out if what I asked for could be done. They were so good that in February next year I plan on having them back to do the master bed and bathroom. It's very beautiful.

Workmanship

My installer Jose Pena, if I spelled correctly, was very informative about everything he was going to do. Kept me updated always. He was very polite, responsible & respectful. His crew also very pleasant. Very happy with my results, highly recommend!

Our sales person, Anthony De Biasi, was knowledgeable, personable and non-pressuring. Made the whole purchasing process very easy

Installers were fabulous! Efficient, courteous, and thorough with installation and cleanup.
Shower looks beautiful and adds much to existing bathroom. Ethan and Henry were the best! Much thanks.

Hose and Andrew worked very hard. They ere very polite.

Quality professional workmanship and we love our Jacuzzi shower.

We ordered in June. Shower was unusable until almost October. I expected much better experience for the amount of money spent.

See Below comments #7.

Quality and beautiful results