Do not like to make changes and give a lot of push back, and take forever to get back to you on requests. If it wasn’t for Becky we may not have even moved forward.
The Ivey team has provided exceptional customer service. I am happy with the level of professionalism, how responsive and efficient the team is.
When choosing you should be told upfront how much of your lot will actually be usable. We chose a lot premium so have a large back yard only to realize after landscaping and fence placement we could-not get the entire back yard because there are county rules so they are unable to landscape all the way to the back property line. So essentially we paid for 1500 sq feet of unusable land. As mentioned in other reviews Ivey doesn’t supervise their contractor teams. Since moving in I have observed how these contractors work. They are very messy they throw their trash on the floor rather in a bin. Many times I had to pick up bones or cigarette butts in my yard. I observed them clearing the trash prior to landscaping and they just throw dirt on top and smoothen it over with plastic and trash buried underneath so I have no doubt there is trash buried under my lawn. I saw one contractor mix the cement for the stone work with water from a mud puddle. Before closing we did a walk through and highlighted issues that we’re supposed to be dealt with before. Then at closing they fixed the major ones but was told to put the cosmetic ones for their 30 day warranty. Some things were fixed but others still aren’t and when you contact warranty they said these contractors will follow up with you. Its been 3 months and my porch light is not working and the inside of the cabinets has a crack and no-one has contacted me. Michelle is very helpful throughout the buying process and Dale is thorough in fixings as much issues as he is responsible for. The design experience with Robin was fantastic she really knows her stuff. During the initial stage for sure I would recommend but as the process progress to closing and now finally living here it not worth the extra money for investing in a new property and you have to deal with so many issues that could of been prevented with proper supervision and disclosures.
The Ivey Team has been wonderful to work with. Their team made it possible for me to build a home! They answered all my many questions and have gone above and beyond for ensure the process was smooth.
I am good with everything!
The home is attractive and comfortable
I received excellent service from Ronda Brainard.
I would not recommend Ivey to a friend. When one has worked for 31 years and purchased a new home and in three days feices were coming through shower drain, feceis water spilling from bottom of toilet into master bedroom closet leaving brown stain on white base board, feceis water also ran into bottom of closet from 1st bathroom. When the emergency plumber came he informed me that it was due to a month's worth of feceis and tissue. Therefore t was basically used as a public bathroom.
About three days later water was again spilling from bottom of toilet. Two days later water was leaking from pipe under bathroom sink. After pipe was fixed white spray paint was sprayed over stain. When the last plumber came to fix the leak behind the toilet he stated that he knew that this is a brand new home but Things Happen as if "big deal." What a very insensitive comment. After first calling the warranty Department (Meiby Vazquez) her first comment was what am I seeking? I wanted to know if someone could clean this fecies and she stated that this was the homeowner responsibility. The smell was awful and sickening and yet I had to clean several times trying to get the sewage smell/ fecies from shower and out of the brand new home that night with no success. So here I am sitting up all night with a fowel order. This is the most disdisheartening thing that I ever experience in my life. So No, I would not recommend Ivey to a friend or to anyone.
effortless procedure - staff very helpful - see #6 - always responded to my texts & calls promptly - process from start to finish went quite smoothly considering it is the building of a new house
They are pretty good overall at getting back to you and fixing things.
Nice people. Good value
They placed value in their product.
Had an awesome time going through the process.
Ivey provides good value relative to other non custom home builders. Standard features are off suitably high quality
They're very caring and responsive to all issues.
They are very friendly and helpful in everything that they do. We love our home.
From start to finish, Ivey Homes had been professional and responsive. Their homes are beautiful!
As a first time buyer i would recommend ivey teams to everyone 😊great job guys
The only problem we have is insects and roaches in the house.
When relocating to the Augusta Area I started with Ivey Homes and then looked at 3-4 dozen different homes from 4-6 different Builders. I came back to Ivey Homes because of the quality of the home you build.
Customers need to understand this is a bulk builder and what that means as I did not. Your choices are limited on what you can select even if you are willing to pay for it by the design of your house. You pay twice for upgrades as your home comes with toilets but if you want taller ones you buy 2 more at full price. I wrote the 2 brothers who own the company a letter regarding: my concerns during the building process and hand-delivered it to their office. I never received a response.
Ivey took advantage of the fact that I was a deploying service member to provide as poor an experience as possible. I'm more likely to recommend to the Commanding General of Fort Gordon that Ivey be permanently blacklisted from use from any servicemember than to recommend its use by my fellow servicemembers.
Overall, Ivey builds a good house
I do appreciate their timeliness in completing the house. They closed me in six months, and I have no major issues. One minor issue was fixed in a timely manner.
The corrections that have to be made on my home are many.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ivey Residential as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys