Quality of home material. Followup with Super And his responsiveness to getting things completed in time for my closing

Tracked price point from beginning to end and it increased by $4,000 the exact price of the supposed incentive of $4,000. Materials used are fairly cheap and the color scheme used in my townhome is horrible. The floor plan is a what I love (the Macon.. I think). For these reasons the home is not worth $267,000.

Excellent

Overall, I liked most of my experience. I hand-picked this builder out of others I had researched. I thought they were good to work with, I liked my experience with Terri O'Neil, who helped me throughout the whole process, and Michelle who helped me when Terri was out.

Great customer service, beautifully constructed homes!

The whole process was very smooth, well planed and supported.

Very poor attention to detail. Crooked wall post in kitchen. Exhaust fan in kitchen making a clanking noise. Additional outlet not put in flex room. Outlets in master bedroom tripping. I’m picking paint drippings off of the floor. Scratches on bathroom counters. Two shelves in messy kitchen don’t have plugs to hold shelf on right side. Nearly broke my grandmothers china plate. Varied heat temperatures in the house. Master bedroom very warm, front room cold. Shutters are still not on the house. I haven’t even had time to truly “inspect.”

Ivey Residential is doing great; they are informative.

At this juncture we have been less than happy with Ivey. Right out of the chute we were told we need to pay an additional $11,000 down because Ivey was concerned the house would not appraise at the selling price. We had paid for upgrades on nearly everything.

When we went for our Design Center meeting there we very limited selections. After paying for an upgrade to Tier 1 flooring we wanted another Tier 1 flooring as an option and we were told that would cost an additional $6000 or so. While it eventually got straightened out, Ivey lost a lot of credibility.

A few weeks later we then went for the lightning selection. We were told our budget was somewhere near $3200. When we arrived we were told the design rep had put together a “custom package” that conveniently totaled our entire budget, to the penny. EVERYTHING (except the dining light selection) looked like close-out inventory and EVERYTHING required an upgrade at an additional cost! One of the worst experiences ever! Now we’re faced with spending an additional $2K - $3K for decent lighting fixtures and fans throughout our “NEW” home.

Just a few weeks back we were notified we would have to pay an additional amount for kitchen cabinet drawers that previously were included in the original design. After we refused to pay additional they were able to include as originally designed.

Another event of this nature will cost Ivey all credibility!

We are disappointed with the attention to detail and add on costs. There is quite a markup.

The quality of the build and the customer service are unmatched!

The home plan is beautiful. Most of the build is wonderful. Finish work has excess glue, caulk, and no clean up between sheetrock sanding and painting trim caused rough surfaces. Pointing out this problem solved many of the issues, although sides, tops and bottoms of doors still are quite rough

Very friendly and always available. Great quality! They give you comprehensive information about the house by an Ivey Employee. Cannot say enough good about them!!

Contract Process

Contract Process - Contract was fully explained and streamlined

My Ivey Superintendent

My Ivey Superintendent - He was willing to listen to any concerns and followed up immediately.

Ivey Homebuilding Team

Ivey Homebuilding Team - Extremely professional and organized.

Construction Schedule

Construction Schedule - Worked hard to complete add ons before closing.

Communications

Communications - There was always someone available to communicate with in a timely manner.

Homeowner Orientation Tour (HOOT)

Homeowner Orientation Tour (HOOT) - VERY THOROUGH!

Value of Home

Value of Home - In this economy, I feel I have a quality home for the cost

Commitment

Commitment - They have followed through with all requests thus far and I have all confidence that this will continue.

Closing Process

Closing Process - Professional and streamlined.

Quality

Quality - I’m pleased with all materials. They were willing to trade out appliances upon request.

Recommendation

Recommendation - Highly recommend

The neighborhood is very peaceful and quiet and seems to be well maintained. I’m extremely happy with the townhome that I purchased.

They try hard to make us feel like they will help

Ivey builds a quality product and works closely with new residents to rectify any shortcomings in the initial transaction

The interactions have been great throughout the process. The binder with all of the information is uncommon and gives everything you need. It's very helpful for first time buyers and puts you in a good position.

SUGGESTIONS

SUGGESTIONS - Having been a General Contractor since 1973, I’ve had the opportunity to work with many Builders and I have to say Ivey Homes impressed me from my first visit with Becky Martin right up til my closing with Amanda. You have an excellent sales/construction Team and your quality of materials and workmanship was evident in all respects. I normally do not give glowing reviews, however in this case, I felt it was necessary to point out why I will be recommending Ivey Homes to those friends and family that are looking for a well built home, at an affordable price and no compromise on Quality. A very pleasant home buying experience above my expectations.

I am very satisfied with the whole process.

Amanda made this experience exceptional.

This may change after all the issues are resolved.

It has mostly been a good experience with Ivey and would recommend their homes.

Working with Ivey Homes was so easy!! Everyone is so friendly and sweet. They listen to all your concerns and come to you with effective solutions. The exceeded expectations when working with them.

I probably wouldn’t recommend to an enemy of mine either.

We had issues throughout the entire process due to incorrect information being given. Our house was not completed at closing. The house was dirty after closing with paint all over the floors. There are things that a fix was done for instead of a replacement. Multiple contractors are having to come back after closing to finish work or correct work from poor craftsmanship. What we looked at and chose in the design studio looks very different in the house due to different lighting. The difference in looks caused a problem with the process as well. Jessica and Amanda were fantastic in trying to help rectify the problems and they would be the only reason we would recommend Ivey to anyone.