From the first timely arrival of the salesperson (who was very knowledgeable and did not try to sell me something I didn’t want) to the reasonable price to the expert and timely install, we were delighted with the professionalism, expertise, and friendliness of this company. I would recommend them to anyone.
They were professional to work with! I appreciate everything they did for us!
They're nice windows. I am satisfied.
I have been very impressed with their demonstration of their windows through the actual installation. All personnel are very professional, courteous and friendly. Every scrap was picked up and removed from the job site when they finished.
If you only want to dress up your house to sell it, you can use any window and siding company to get cheap and fast. I am only interested in quality materials and workmanship. I look at the long term. I chose Innovations because I watched them work on my neighbor's house. I get compliments from my friends and neighbors every time they come by. I have heard that they got a sale already from the signs in front of my house. That says a lot right there.
I was very satisfied with what they did.
Alex was very knowledgeable. Great guy.
Tony and his office staff and on site crews were amazing and did everything and MORE that we had set up in our contract. We were very impressed with quality of the workmanship and people doing the actual work for our new siding and windows. Quality AMAZING! Nice people , would HIGHLY recommend.
Areas Of Satisfaction - I was most satisfied with the installation because they got it done quicker than they thought.
Recognized Excellence - I would like to recognize Alex. He was a good salesman and very nice. He knew what he was talking about.
Recognized Excellence - Both installers were great to work with, they did a great job and kept me in the loop on the work they were doing. The end result is great.
The team at Innovations Siding & Windows was awesome. Our new windows and patio door are great!
Areas Of Satisfaction - Tony did a good job explaining things and the doors are high quality.
Installation Crew - Those guys were awesome and super friendly. Well done!
Areas Of Satisfaction - I was most satisfied with their workmanship and everything was very professional.
Recognized Excellence - Alex was excellent, and the crew was very good.
Very much so!
Areas Of Satisfaction - They did my sidling 24 years ago. I had a great experience back then and called them back to do this project. They products stand up to time and weather and they stand behind their products. They are very helpful in everything they do.
Additional Comments - They did awesome job!
Areas Of Satisfaction - They took great care in making sure that things were done correctly. They did a lot of analyzing how to put things together in the way that how things should look and work. I am super happy with their craftsmanship. It looks like a totally different house.
I think the company does an excellent job and quality work. I would recommend the company to anyone.
I thought they did a great job.
Recognized Excellence - I would like to recognize the whole crew and Tony. They were just wonderful!
Areas Of Satisfaction - I was most satisfied with how professional and timely they were. I was very happy with them.
Recognized Excellence - I would like to recognize Tanner and John on the installation crew.
They did a great job and we are very satisfied.
Recognized Excellence - I would like to recognize everyone I worked with. We have used you before and we were really satisfied, that is why we called you back to do this window.
Areas Of Satisfaction - I was most satisfied with the energy efficiency and we love the bay window. It is great and we love it and always get compliments.
Recognized Excellence - I would like to recognize Tony and Ally because they were always there to answer any questions and very informative. Ray the lead installer was great to work with. The installation team even worked on a Saturday to complete the job on time.
Areas Of Satisfaction - I was most satisfied with the quality of the product and the quality of the installation. A very nice product.
Recognized Excellence - Everyone was exceptional.
Additional Comments - Good service overall and I'm very happy.
Good response to concerns that were raised. Staff came out after hours to address any concerns.
Recognized Excellence - I would like to recognize Alex and the whole crew they were all great. I want to make sure the whole crew gets credit.
Great Doors and Screen Doors. We love the roll out screens and the internal window blinds!
They were professional, the job was done well, and we appreciated the answered all of our questions. They did a really good job.
This is the second time we have used Innovations Siding & Windows. We have been really happy with them.
They were very easy to work with.
I have already referred your company.
The workers were very professional. Tony knows exactly what everything entails, and he knows everything about the product. Everyone was very professional!
They did a really good job, and the guys that installed it were very nice and friendly and answered the questions that I had.
I am glad we went with a top quality door. The installer was knowledgeable and kind. The door was installed great.
Alex and the team were very professional. They really handled getting the project started and communicated with me when it came to the insurance and just the hassle that can be with insurance companies. He took care of it and everything and was great from beginning to end.
Areas Of Satisfaction - I was most satisfied with how they were very considerate of our time and everything was always cleaned up afterwards. They didn't end the day with a big mess. They worked when I would have given up because of the weather.
Recognized Excellence - I would like to recognize the chief of the job Kurt, he was really, really, good and followed up to make sure everyone was doing what they needed to. He would also check with us to see if we had any questions and if we were satisfied.
Additional Comments - It was a positive experience, if we had it to do all over again we would use your company.
Areas Of Satisfaction - Staff put in a lot of time and effort to work with insurance company. They help us get all the damage photographed and we got additional coverage approved.
Recognized Excellence - Ally was a great help working with the insurance company. The crew that was here were polite and answered my questions.
Recognized Excellence - I would like to recognize the entire installation crew for their exceptional service.
Recognized Excellence - I would like to recognize Aaron the installer, he was great. I would also like to recognize Debbie and Alley in the office. When I walked in and met them for the first time and then I returned again they knew me by my first name.
Areas Of Satisfaction - I was pleased with their responsiveness with all staff including the sales person, installers, and office staff.
Alex and the crew were great My wife and I work nights and sleep during the day We didn't know the crew was even working on the house
Areas Of Satisfaction - From the Start Alex put the colors together and the house turn out great
Recognized Excellence - From start to finish everybody was great
Great quality door, we love it. Tony is awesome!
Areas Of Satisfaction - I was most satisfied with communication from Tony and the office staff.
They did absolutely perfect work, and we're really happy with our windows.
Recognized Excellence - I would like to recognize Tony Nolan for his exceptional service. He did really well coming out and explaining and going over everything with me.
Areas Of Satisfaction - I am satisfied with the the scheduling and the professional manner of the employees.
Tony and his crew worked well with us. If I had questions, they answered them and they fixed things if I didn't like them. Overall, they done a great job.
The crew was very professional, promptly cleaned up after themselves and appropriately involved the customer during the instillation. The windows were properly measured and the accurate windows were brought to the job site.
They were very well organized. They really looked into what out our problems and how they could correct them. They were all great to work with from the office to the crew.
Recognized Excellence - I would like to recognize the owner for his exceptional service. We visited with him for a couple hours and he was very good. His daughter is the receptionist and she is really good. I think one of his sons was on the crew and he done a great job too. They put in windows all around the house. If it wasn't for him giving us ideas we wouldn't have had so much work done.
Additional Comments - We met them at a home show. He was able to save us some money on replacing the windows and they never pressured us at all into anything. I would hire him again. He brought out a book of references and previous jobs that they have done and told me to call anyone that we wanted to about the jobs.
They are a really good company and we have been happy overall.
Areas Of Satisfaction - I was most satisfied that they were friendly and professional. I have been very impressed with the windows. They work well and are great at keeping it cool in the summer and warm in the winter.
Highly recommend them.
Recognized Excellence - The communication between Tony Nolan, my husband and myself was one of the best experiences in our lives, and we've done a ton of construction work.
Additional Comments - I would recommend the company to anyone. I thought it was the most excellent product and excellent service. I couldn't be happier. For one thing, we had one of our windows replaced by Window World, and it was an awful experience. That is probably why Tony came across so good to us. He was just over and above what we expected. To go from one awful experience to a really good one, was just dramatic.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Innovations Siding & Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys